TAP Air Portugal complaints: comments, page 3
208 comments
Lee K
Verified | Jun 4, 2025
Economy
TAP did not notify us of a delay and wouldn't pay our costs.
TAP changed the departure time of our return flight from Lisboa to SFO and did not notify us so we could change our connecting flight. We were supposed to leave at 9:30 AM but didn't find out the flight was not leaving until 1:30 PM until we attempted to get our boarding passes. This 3 hour and 35-minute delay put us into SFO at approximately the same time our flight to Seattle was leaving making it necessary to change that flight to the next day. TAP refused to pay our $430 expenses even though it was greater than 3 hours difference, which they kept saying was the case. After about 5 communication exchanges, we finally gave up but promised them we would let others know about their very pour customer service and lack of taking responsibility for their mistakes. Boarding was also chaotic and they make you stand in line too far in advance of getting on the plane. No issues with the actual flights.
- Economy
Martin S
Verified | May 24, 2025Economy
please check picture
Hi, Just saw, that the Part on the picture seems not to be fixed properly on the flap. If I'm wrong, never mind. If I'm right, say "thank you". Best Regards Martin Schwittepper
- Economy
- Desired solution
Other
Glysel W
Verified | May 16, 2025Economy
was disrespected and humiliated and taken advantage of
I feel like i was taken advantage and was charge more than i should had with no help. for the following Booking Ref: XZYYXT and XZRA93 1- On Wednesday, May 7, 2025 I was taking a flight from Miami, Fl to Naples, Italy and I called with concerns about the seats that were assigned to us for the flight from Milan, Italy and Lisbon to Miami, Fl for May 15, 2025. the person on the phone told me that if i paid $139.00 for my seat and $139.00 for my sonβs seat that they were the best seats guarantee. Which was a total of $278.00 2- So coming back from Milan, Italy to Miami, Fl I called and decided to paid for Business Class and the person on the phone told me not to worry just pay $44.03 for my seat and another $44.03 for my sons seat and they were better than business class. so after paying $278.00 I now am paying another 88.05 making it a total of $366.05. After speaking with someone in Italy they explain that I should just go Business Class. so after 9 yes 9 phone calls it took for someone to actually help me at TAP Portugal i had to pay $6,388.00 for Business Class. And when I got on the flight from Milan to Lisbon one of your workers got on the plane and said out loud since you pay for a last min Business Seat you will not be receiving any meals on the plane. Do you know how embarrassing that was that everyone on the plane just stop and looked at us I was humiliated. I paid $6,754.05 not including the plane tickets this was just for the seats to be treated like that. Thank you Glysel Wardell- Economy
- Loss: β¬700000
- Desired solution
Refund
Expenses reimbursement
Thais L
Verified | May 15, 2025Sao Paulo-Dublin
Economy
Successful claim
No reason given
I received the food vouchers from the company. However, I lost a day of work due to the delay, I have no way of proving this.- Sao Paulo-Dublin
- Economy
- Successful claim
Gilberto V
Verified | May 9, 2025Sevilla-Miami
Economy
Successful claim
No reason given
Donβt really know why they canceled the flight. I was gonna do the check in the night before the flight, when I realized they delayed the flight first and then completely canceled.- Sevilla-Miami
- Economy
- Successful claim
Laurent L
Verified | May 9, 2025Luxemburg-Lisbon
Economy
Problems at airport
Dear, Booking reference: LCZ8PY I was present (4 passengers) on the flight TP 691 on Monday April 28th 2025; LUX 12h20 β LIS 14h15. The flight has been diverted to Porto airport OPO. We stayed 3h inside the aircraft on the apron without any information, then we disembarked the aircraft. At the arrival info booth, they told us to go to on the 3rd floor to TAP office. The employee at TAP office communicated we have to rejoin Lisbon by your own, all further expenses (taxi, train, car rental, etc.) must be sent to TAP for reimbursement. As any service were not provided, no train available, no bus available, I rent a car from Porto to Lisbon β final destination. Please find the extra expenses to rejoin Lisbon from Porto: - Rental car from Porto to Lisbon: 253.94 EUR (Fatura 0006580425-RC and Rental agreement PT 5119786 attached document) - Toll road fees from Porto to Lisbon: 79.45 EUR (Fatura 006590740-RC attached document) - Fuel from Porto to Lisbon: 45.12 EUR (Fatura fuel attached document) - Total: 378.51 EUR I request the reimbursement of 378.51 EUR. IBAN: BE51 6512 1096 1262 BIC: KEYTBEBB Holderβs name: LAURENT FRANCIS L LALOUX (Bank Account Identification attached document) Thank you, LALOUX Laurent Rue du PrΓ© des BΓ΄mes 18 4400 FlΓ©malle Belgium +32 475 30 22 94 laloux.laurent@yahoo.fr- Luxemburg-Lisbon
- Economy
Maria Da Conceicao Q
Verified | May 5, 2025Copenhagen-Lisbon
Economy
No reason given
On April 28th we were on the plane for 3 hours. After that time, we were informed that the flight had been cancelled.- Copenhagen-Lisbon
- Economy
Dirk W
Verified | May 5, 2025Brussels-Sal
Economy
No reason given
On 4th of April 2025 I send the following mail to TAP: Ticket no: 0472197319091 and 0472197319089 Under the booking VHJ892 I booked a flight for 2 persons (Dirk Weissmantel, Jutta Knebel) from Brussels to Sal (over Lisbon) and back from Sao Vicente. As the flight from Brussels to Lisbon had a delay we missed our connection flight to Sal. We were rebooked by TAP to the next flight from Lisbon to Sal and reached our final destination with more than 12 hours of delay. I herewith ask for a the according compensation of 600 β¬ per person = in total 1.200 β¬. TAP answered on th 25th of April 2025 (mail below) and denied the compensation with reasons I can't believe or validate: Dear Dirk Weissmantel, Thank you for contacting TAP Air Portugal. Your comments will allow us to improve customer experience with our company. We apologise for the delay of the flight TP 645 from BRU to LIS on the 22-03-2025., which was due to airport restrictions,. All the reasonable measures have been taken in order to minimize the consequences of a situation, which is completely unrelated to TAP Air Portugal. In the terms of the EU Regulation 261/2004, there is no compensation in case of extraordinary circumstance, as verified in this situation. We look forward to welcoming you on board soon. Kind regards, TLPF - Igor Lima Customer care In the result: They provided us accomodation and vouchers for eat and drink, but unfortunately we reached our final destination with more than 12 hours of delay and lost one day of our vacation.- Brussels-Sal
- Economy
Sophy V
Verified | Apr 19, 2025Economy
LISTEN forced check in of carry on
It did not make the connecting flight. When asked if there would be a delay, they pretended not to understand english. Forced check in due to βfull flight.β However had no one in my row and was able to lay down.- Economy
Thiago L
Verified | Apr 12, 2025London-Lisbon
Economy
Successful claim
No reason given
I am submitting this formal complaint regarding the cancellation of my flight TP1369, operated by TAP Air Portugal. The flight was initially scheduled to depart at 19:50 from the UK, later delayed to 00:30, and eventually canceled without a proper solution. TAP did not rebook me on another flight nor offer adequate assistance. I was left entirely on my own to handle the situation β no alternative was provided, no support offered, and communication was minimal to non-existent. This was a work-related trip, and I faced serious professional consequences due to the cancellation and the lack of support from TAP. The damage goes beyond financial loss β the disrespect, poor communication, and disorganization were unacceptable for any airline, especially in situations involving professional obligations. I am seeking appropriate follow-up on this matter. While compensation may apply under current regulations, my complaint emphasizes the harm and disregard experienced, not merely the cost. Thank you for your attention to this matter. I am available to provide any further documentation required.- London-Lisbon
- Economy
- Successful claim
Camila R
Verified | Apr 7, 2025Belo Horizonte-Dublin
Economy
No reason given
3h delayed after 6h stopover( that was my choice but that got me absolutely destroyed) I have to sleep in Dublin, because my last train was 7pm.- Belo Horizonte-Dublin
- Economy
Gisele J
Verified | Apr 5, 2025Lisbon-Amsterdam
Economy
Influence by other flights
Dear TAP Portugal Customer Service, I am writing in connection with flight TP674 on 20 March 2025 from Lisbon to Amsterdam, which was cancelled and rescheduled to flight TP2880, departing at approximately 03:30 AM the following day. Due to this change, I was forced to remain at Lisbon Airport for over 9 hours, overnight, in uncomfortable and cold conditions. I experienced significant physical discomfort, including back and shoulder pain, and was unable to work during this period. The disruption also caused me to miss professional obligations and created logistical complications. Although I received a meal voucher and a class upgrade, these did not mitigate the overall impact of the delay. I am therefore submitting this claim and respectfully request that you assess it under the applicable passenger rights regulations. I look forward to your response and a fair resolution. Kind regards, Gisèle Delfos-JacobS- Lisbon-Amsterdam
- Economy
Jennipher M
Verified | Mar 28, 2025Lisbon-Miami
Economy
No reason given
I am writing to formally request compensation for the significant disruption caused by the cancellation and diversion of my flight from Lisbon to Miami on MARCH 26, 2025 After approximately four hours of flying, the captain announced via the intercom that there were issues with the aircraft and that further information would be provided upon landing. Shortly after, we were forced to make an emergency landing on an island in Portugal. Upon landing, law enforcement boarded the plane and removed a passenger. We remained on the island for approximately two hours without clear communication from the airline. Eventually, we were informed that we had to return to Lisbon instead of continuing to Miami. This unexpected delay caused us to lose an entire day of travel. We arrived at the hotel at 6:00 AM, only to be required back at the airport by 11:00 AM for the next available flight. I believe the airline mishandled the situation, and due to the actions of a single individual, all passengers were unfairly affected. I kindly request: 1. Compensation for the significant delay and inconvenience. 2. Reimbursement for any additional expenses incurred due to this disruption I appreciate your prompt attention to this matter and look forward to your response. Please let me know how this situation will be addressed.- Lisbon-Miami
- Economy
Els D
Verified | Mar 26, 2025Brussels-Lisbon
Economy
Staking
Strike in Belgium, airport will be closed, no flights leaving on monday 31st of March. We have a tight schedule, so the alternative proposed flight is to close to returning date, so we had to cancel.- Brussels-Lisbon
- Economy
Ken M
Verified | Mar 26, 2025Manchester-Lisbon
Economy
Successful claim
Strike
Arrived in Lisbon at approx 18.50. Airline notified us the day before of a delay. New departure time given as 15.20 with no explanation. Subsequently, and following contact with the airline, we were told the delay was due to a strike. The flight was further delayed & eventually departed at 15.55. No care was provided until I found somebody & asked for some drinks/food vouchers which were then handed out. Travel arrangements at both starting & end destinations were impacted. We had to get a train to the airport & reschedule things in Lisbon.- Manchester-Lisbon
- Economy
- Successful claim
Diana V
Verified | Mar 24, 2025Lisbon-Dublin
Economy
Successful claim
No reason given
I received an email and an SMS around 2:20 am on 23/03/2026 advising that my flight was cancelled without a justification for the cancellation. I was offered the next available flight on 24/03/2024 at 13:15 pm. However I didn't receive a further email or SMS advising about this, I just saw my rescheduled flight on TAP app.- Lisbon-Dublin
- Economy
- Successful claim
Amandeep S
Verified | Mar 22, 2025Lisbon-London
Economy
Problems at airport
First my canceled flight and alternate flight 14:40 to Gatwick airport but I am going to Heathrow airport I can pay extra cost 22Β£ with metro tickets . I have already submitted screenshots TFL- Lisbon-London
- Economy
Robin R
Verified | Mar 21, 2025Economy
We missed the first flight out of IAD
As soon as we discovered the issue we contacted TAP by phone. They were unable to rebook a flight until AFTER the cruise we booked would have left. Since this wouldn't work for us, I told them I would try on my own so we wouldn't miss the cruise. I asked if he could book us on another airline and he said, no. At no time did the customer service person tell me that our return flights would be cancelled because we missed the first leg of the trip. So. I booked a one way to our destination in time to catch the cruise. I then called TAP again to confirm we would be able to keep our return flights. At THAT time I was told that the return flights would be cancelled and there was nothing they could do. I offered to pay an additional fee and was turned down. I asked about a refund and was told to file a complaint on the complaint page. Even thought that page has an ENGLISH language option - all of the choices are still in Portuguese. I don't speak portuguese and could not finish filling out the information. Very frustrating. No phone to call other than customer service and they refused to help.- Economy
- Loss: β¬5776
- Desired solution
Refund
Amandeep S
Verified | Mar 18, 2025London-Faro
Economy
Successful claim
Influence by other flights
After that I am going to bus by faro I have buy bus ticket 20β¬ and I can also taxi services with bus station 39β¬- London-Faro
- Economy
- Successful claim
Tricia M
Verified | Mar 17, 2025Newark-Lisbon
Economy
Problems at airport
I am writing to express my deep dissatisfaction with the recent experience I had with TAP Air Portugal. I had high expectations when I chose to fly with your airline, but unfortunately, my experience was far from satisfactory. Firstly, I paid for premium/comfort seating, but did not receive it. My 6 ft 5 son had to painfully sit for the entire flight, which was extremely uncomfortable for him. He struggled to find a comfortable position and was unable to stretch his legs properly, leading to significant discomfort and pain throughout the flight. This was not the level of service I expected when I paid extra for βComfortβ seating. Additionally, I paid for priority baggage, yet I had to wait over an hour for my luggage at baggage claim. To make matters worse, my baggage was the last to arrive, despite having βPriorityβ tags. One of my suitcases was even left in Porto and had to be delivered the next day. This caused significant inconvenience and disrupted our plans, as we had important commitments that were delayed due to the missing luggage. The delay in receiving our baggage added unnecessary stress and frustration to our trip, which was supposed to be a pleasant experience, especially for our first trip to Portugal. Furthermore, the first leg of our flight was delayed by approximately 1-2 hours because a passenger had to disembark, and their luggage needed to be located and removed from the plane before we could leave, as explained by the pilot. The second leg of our journey faced an additional delay of over 2 hours. These delays were extremely frustrating and caused us to miss important commitments, adding to the overall inconvenience of our trip. We had to pay extra to rent a car because our scheduled pick-up could not occur due to our late arrival. Lastly, I did not receive any emails from TAP Air Portugal regarding my return check-in. Once again, there were delays. Boarding was scheduled for 5:45 p.m. but did not commence until approximately 6:10 p.m. Furthermore, the flight, which was supposed to depart at 6:45 p.m., did not leave until 7:30 p.m. These delays added to the frustration and inconvenience of my overall experience. I am deeply disappointed with the service I received and demand to be compensated for the inconvenience and discomfort caused. I expect a prompt and satisfactory resolution to this matter. Given this experience, I am hesitant to use TAP Air Portugal for my future trips to Lisbon or any other destinations you may serve and will consider other airlines for my travel needs. Thank you for your attention to this matter. I look forward to your prompt response.- Newark-Lisbon
- Economy
Abinash T
Verified | Mar 14, 2025Sevilla-Mumbai
Economy
No reason given
I had an important meeting to attend on saturday which I will fail to attend. Secondly, I stood for more than 3 hours to get a ticket and the staff were very unprofessional.- Sevilla-Mumbai
- Economy
Diogo M
Verified | Mar 13, 2025London-Lisbon
Economy
Successful claim
No reason given
I've landed in Lisbon Airport at 02:01 (of the following day - 12-03-2025) with a delay of 4 hours and 46 minutes. The flight was delayed due to fact that the airplane only arrived at the Heathrow airport after 23:00 on 11-03-2025. I was offered a meal voucher worth 7.00Β£ GBP.- London-Lisbon
- Economy
- Successful claim
Diogo M
Verified | Mar 13, 2025Lisbon-London
Economy
Successful claim
No reason given
I've landed in Heathrow at 18:33 (3hours and 3 minutes of delay) The flight was initially delayed due to the fact that the airplane was not yet on the airport. After entering the airplane there was another delay due to schedule limits of the cabin crew which resulted in the cabin crew needing to be replaced. The airline only provided us with a glass of water.- Lisbon-London
- Economy
- Successful claim
Joan Hwei C
Verified | Mar 11, 2025Economy
I paid $82 for upgrade to comfortable economy and itβs
Very disappointed. The width is the same as economy the length is just a little longer. The bathrooms are still filthy and jammed. I took economy premium with other airlines never had such a bad experience. The airplane is A321LR. My booking is 3EXK8F Iβd like to have at least partial refund. I doesnβt worth $82 we paid for upgrade. Thanks- Economy
- Loss: β¬82
- Desired solution
Refund
Lola C
Verified | Mar 11, 2025London-Lisbon
Economy
Successful claim
No reason given
Many flights were delayed an hour or hour and a half to Lisbon that day, but ours was delayed over 3 hours.- London-Lisbon
- Economy
- Successful claim
Rita M
Verified | Mar 10, 2025Porto-Montreal
Economy
Successful claim
No reason given
Basically on march 8th at 6pm local time I was inside a Lufthansa plane and the crew said a problem appear in the landing system and they would have to delay the flight to repair it. After two hours they said they were unable to solve it and need to cancel the flight. Lufthansa have arranged a alternative flight, through Air Morrocco, I did the check-in and luggagge process again, but when I arrived at the gate they said the flight was delay 2 hours and I was not able to take my connection flight to Montreal. I went to Lufthansa again and they arranged me a second alternative flight, with TAP and SATA, but again, when I arrived to the gate they said the flight was half an hour late, and then, after boarding, they said that the landing need to be postpone 40 min because of weather conditions. So, when I arrived in Lisbon, the connection flight has already departed! Again, I had to go to Lufthansa, they told me that this time I needed to contact TAP, because it was their flight that got delayed, and TAP basically said they were only able to book me in a flight the day after. So basically I was supposed to arrive to Montreal on Saturday 6:30 pm local time, and I've arrived on Sunday, 9:30 pm local time, making me loose on day of work, as I was attending a conference.- Porto-Montreal
- Economy
- Successful claim
Tanya Y
Verified | Mar 6, 2025Economy
The male flight attendant was screaming at me.
I was sitting in 12 a which was the emergency exit row. I had a blanket before the flight and a female attendant asked me to put it behind my back for takeoff. A Mail attendant came over and was screaming at me. How dare I have a blanket and was humiliating me. Everyone was staring at me. Even after I explained calmly that the female flight attendant had told me I could put it behind my back, he continued to scream and berate me. Iβve emailed the airline directly and have yet to hear back from them, which leads me to believe that itβs OK for their flight attendant to yell bar and embarrass passengers every time he walked by me for the entire duration of the flight he gave me a disgusted look, and wouldnβt serve me anything- Economy
Rui M
Verified | Mar 1, 2025Munich-Lisbon
Economy
Successful claim
Technical problems
We were asked to deboard the plane for technical reasons, no specific reason was provided. After about an hour we were informed that the flight was canceled. We were supposed to arrive in Lisbon at 19h50 of the 21st of February and only arrived at around 9h00 on the 22nd of February. Since I'm a freelance worker this was extremely inconvenient for me because I lost a day of work (the 22nd of February). Thank you.- Munich-Lisbon
- Economy
- Successful claim
Marco S
Verified | Feb 19, 2025Lisbon-Toronto
Economy
Weather conditions
Flight got canceled because weather , next day a new flight was arranged, this one returned half way back to Lisbon . 2 days later we where able to get back home .- Lisbon-Toronto
- Economy
Christine S
Verified | Feb 19, 2025Lisbon-Toronto
Economy
Weather conditions
First flight Cancelled flight because of weather, next flight we returned to Lisbon ( home base) because YYZ was closed .- Lisbon-Toronto
- Economy
C H
Verified | Feb 19, 2025Economy
MUC
I am really sad that ladies ag the gate did not respect the priority boarding which should be standard at Star Alliance, Lady just invited everybody zo boarding at the same time... please instruct them better! thank you- Economy
Alix R
Verified | Feb 17, 2025Tenerife-Lisbon
Economy
Successful claim
No reason given
The flight has been delayed by more than 4 hours, I arrived at night and i couldn't do what i planned. I received 5 messages telling me the flight was delayed the day of the flight. We did not get ant informations about the delayed.- Tenerife-Lisbon
- Economy
- Successful claim
Rosa Sofia S
Verified | Feb 16, 2025Madrid-Lisbon
Economy
No reason given
The TAP flight was cancelled without any explanation and I was redirected to an IBERIA flight 4:40 h later, arriving home aprox 5 h later on a Friday- Madrid-Lisbon
- Economy
Stephen T
Verified | Feb 14, 2025Economy
Unable to fly on selected flight despite payment
Good morning, TAP Portugal. I have recently returned from the Azores after a holiday over the Christmas period. The holiday was spoiled by problems with my airline tickets. On 21st January 2024 my daughter purchased a ticket for me to the Azores leaving Manchester Airport at 11:25 am on 23rd December 2024 changing at Lisbon Airport connecting with a flight at Lisbon Airport at 17:00 hours with a return flight on 5th January 2025. The flight was booked in my name, the ticket Reference Number was 47 2192442905 and the booking reference was LX4AVO. The cost was Β£365.48. I had not realised that my daughter had purchased a ticket; she lives in Sweden, and I bought a ticket myself on 23rd January 2024. The flight was booked in my name, the ticket reference number was 047 2192443676 and the booking reference was P9SXB7 The cost was Β£374.48. I became aware that I had two flights booked and I therefore requested a refund for one of the flights. The flight chosen was the one that I purchased myself on 23 January. On 3rd April 2024I received a reimbursement from you for this flight for Β£82.78, almost Β£300 less than the cost of the flight. When I came to check in for my flight at the end of December, I was told that it was not possible to check in on the earlier flight that my daughter had purchased for me. There was no explanation why this was not possible. In the end I had to buy a different ticket and as there were no seats in the economy class I perforce had to buy a business class ticket for Β£1239.83. I would not have travelled by business class if economy seats had been available. In all, including the small reimbursement that you gave me I have spent Β£1897.01 on air flights to and from the Azores from Manchester. I am therefore requesting reimbursement for the original flight that was booked by my daughter and for the extra Β£291.78 that was not given to me when I asked for reimbursement for the flight that I arranged on the 23 January. The amount concerned is Β£365.48 + Β£374.48 - Β£82.78 = Β£657.18. I should be very glad if you could attend to this matter. Yours faithfully Dr Stephen Tyrer.- Economy
- Loss: β¬730
- Desired solution
Refund
Kathleen S
Verified | Feb 14, 2025Madrid-Funchal
Economy
No reason given
First flight has been delayed two hours which made me miss the second flight. They changed my second flight to 1840pm which is too late. I used an airport lounge whilst waiting for my first delayed flight and now have an 8 hour layover in Lisbon making me miss my car booking in Madeira.- Madrid-Funchal
- Economy
Julia S
Verified | Feb 6, 2025Funchal-Luxemburg
Economy
No reason given
The first flight was delayed and so our arrival time in LUX was 22:55h instead of 16:50h. WeΒ΄ve been rebooked on TP842 LIS-FCO and LG6556 FCO-LUX. You can find pictures of the rebooking and the time of arrival in the attachement.- Funchal-Luxemburg
- Economy
Jochen W
Verified | Feb 6, 2025Funchal-Luxemburg
Economy
No reason given
The first flight was delayed and so our arrival time in LUX was 22:55h instead of 16:50h. WeΒ΄ve been rebooked on TP842 LIS-FCO and LG6556 FCO-LUX. You can find pictures of the rebooking and the time of arrival in the attachement.- Funchal-Luxemburg
- Economy
Antonio R
Verified | Jan 21, 2025Miami-Barcelona
Economy
When I checked on the tap air Portugal they told me I could not board the plane because there was an error on my last name GabrielRey instead of Rey,my middle name is Gabriel,the manager at the counter gave me a 1 800 9037914 I spoke to a man named Miguel,he told me to tell the manager at the counter that he wanted to speak with her she refused and told me I could not board the plane,I had to buy a new ticket otherwise I would had missed the flight, originally I paid $ 456.20 and for the new ticket I paid $ 699.22 according to the receipt which I paid with my debit card.
- Miami-Barcelona
- Economy
Ilaria V
Verified | Jan 15, 2025Ponta Delgada-Munich
Economy
Technical problems
Subject: Claim for Compensation Under EU Regulation No 261/2004 β Flight TP1866 on 07.01.2025 Dear Sir/Madam, I hope this message finds you well. I am writing to submit a formal claim for compensation in relation to the disruption of my flight with TAP Air Portugal, under the provisions of EU Regulation No 261/2004. Details of the Flight: β’ Booking Reference: LCUJ75 β’ Flight Number: TP1866 (Ponta Delgada to Lisbon, 07.01.2025) β’ Ticket Number: 0472196663200 (Ilaria Ventimiglia) β’ Passenger Name: Ilaria Ventimiglia β’ Original Arrival Date: 07.01.2025 (Munich) Incident: The flight TP1866 from Ponta Delgada (PDL) to Lisbon on 07.01.2025 was initially cancelled and subsequently delayed due to a technical issue with the aircraft. As a result, I missed my connecting flight to Munich, which led to an additional 24-hour delay, causing me to arrive in Munich one day later than planned. This delay caused me to miss a full working day on 08.01.2025, forcing me to take an additional day off work. Compensation Request: Under EU Regulation No 261/2004, I am entitled to compensation for the delay and disruption I experienced. I am requesting the following: 1. Refund for Taxi Fare: Due to the delay, I incurred additional travel costs. Please find the attached receipt for the taxi from Ponta Delgada to the airport, totaling β¬20. (PDF attached: "TaxisPDL"). 2. Compensation for the Flight Delay: According to EU Regulation No 261/2004, the distance between Ponta Delgada (PDL) and Munich (MUC) is 3230 km, which qualifies me for compensation of β¬400 for the significant delay caused by the cancellation and subsequent rerouting. 3. Loss of Income Due to Delay: Due to the delay in arriving in Munich, I lost a full working day (08.01.2025). As I was unable to attend work, I had to take an additional day off. Please refer to the attached payslip (PDF attached: "Payslip_Ila_2024-12") where the lost income is highlighted in green. The value of this lost income is β¬320 (which corresponds to a working day pay). Total Compensation Request: β’ Taxi Fare: β¬20 β’ Flight Delay Compensation: β¬400 β’ Loss of Income: β¬320 Total Compensation Due: β¬740 I kindly request that you process this compensation and transfer the total amount of β¬740 to my bank account as detailed below: Bank Account Information: β’ Account Holder: Ilaria Ventimiglia β’ IBAN: DE27500105175443410013 Supporting Documents: β’ Taxi receipt (PDF: "TaxisPDL") β’ Payslip (PDF: "Payslip_Ila_2024-12") I trust that TAP Air Portugal will handle this claim promptly. Should you need any further documentation or clarification, please do not hesitate to contact me. I look forward to your confirmation of the compensation as soon as possible. Thank you for your attention to this matter. Kind regards, Ilaria Ventimiglia- Ponta Delgada-Munich
- Economy
Matteo C
Verified | Jan 15, 2025Ponta Delgada-Munich
Economy
Technical problems
Subject: Claim for Compensation Under EU Regulation No 261/2004 β Flight TP1866 on 07.01.2025 Dear Sir/Madam, I hope this message finds you well. I am writing to submit a formal claim for compensation in relation to the disruption of my flight with TAP Air Portugal, under the provisions of EU Regulation No 261/2004. Details of the Flight: Booking Reference: LCUJ75 Flight Number: TP1866 (Ponta Delgada to Lisbon, 07.01.2025) Ticket Number: 0472196663201 (Matteo Cappucci) Passenger Name: Matteo Cappucci (and my partner, Ilaria Ventimiglia, for whom a separate claim will be made) Original Arrival Date: 07.01.2025 (Munich) Incident: The flight TP1866 from Ponta Delgada (PDL) to Lisbon on 07.01.2025 was initially cancelled and subsequently delayed due to a technical issue with the aircraft. As a result, I missed my connecting flight to Munich, which led to an additional 24-hour delay, causing me to arrive in Munich one day later than planned. This delay caused me to miss a full working day on 08.01.2025, forcing me to take an additional day off work. Compensation Request: Under EU Regulation No 261/2004, I am entitled to compensation for the delay and disruption I experienced. I am requesting the following: Refund for Taxi Fare: Due to the delay, I incurred additional travel costs. Please find the attached receipt for the taxi from Ponta Delgada to the airport, totaling β¬20. (PDF attached: "TaxisPDL"). Compensation for the Flight Delay: According to EU Regulation No 261/2004, the distance between Ponta Delgada (PDL) and Munich (MUC) is 3230 km, which qualifies me for compensation of β¬400 for the significant delay caused by the cancellation and subsequent rerouting. Loss of Income Due to Delay: Due to the delay in arriving in Munich, I lost a full working day (08.01.2025). As I was unable to attend work, I had to take an additional day off. Please refer to the attached payslip (PDF attached: "Payslip_Teo_2024-12") where the lost income is highlighted in green. The value of this lost income is β¬377.13 (which corresponds to a working day pay). Total Compensation Request: Taxi Fare: β¬20 Flight Delay Compensation: β¬400 Loss of Income: β¬377.13 Total Compensation Due: β¬797.13 I kindly request that you process this compensation and transfer the total amount of β¬797.13 to my bank account as detailed below: Bank Account Information: Account Holder: Matteo Cappucci IBAN: DE03500105175422323130 Supporting Documents: Taxi receipt (PDF: "TaxisPDL") Payslip (PDF: "Payslip_Teo_2024-12") I trust that TAP Air Portugal will handle this claim promptly. Should you need any further documentation or clarification, please do not hesitate to contact me. I look forward to your confirmation of the compensation as soon as possible. Thank you for your attention to this matter. Kind regards, Matteo Cappucci Subject: Claim for Compensation Under EU Regulation No 261/2004 β Flight TP1866 on 07.01.2025 Dear Sir/Madam, I hope this message finds you well. I am writing to submit a formal claim for compensation in relation to the disruption of my flight with TAP Air Portugal, under the provisions of EU Regulation No 261/2004. Details of the Flight: Booking Reference: LCUJ75 Flight Number: TP1866 (Ponta Delgada to Lisbon, 07.01.2025) Ticket Number: 0472196663200 (Ilaria Ventimiglia) Passenger Name: Ilaria Ventimiglia Original Arrival Date: 07.01.2025 (Munich) Incident: The flight TP1866 from Ponta Delgada (PDL) to Lisbon on 07.01.2025 was initially cancelled and subsequently delayed due to a technical issue with the aircraft. As a result, I missed my connecting flight to Munich, which led to an additional 24-hour delay, causing me to arrive in Munich one day later than planned. This delay caused me to miss a full working day on 08.01.2025, forcing me to take an additional day off work. Compensation Request: Under EU Regulation No 261/2004, I am entitled to compensation for the delay and disruption I experienced. I am requesting the following: Refund for Taxi Fare: Due to the delay, I incurred additional travel costs. Please find the attached receipt for the taxi from Ponta Delgada to the airport, totaling β¬20. (PDF attached: "TaxisPDL"). Compensation for the Flight Delay: According to EU Regulation No 261/2004, the distance between Ponta Delgada (PDL) and Munich (MUC) is 3230 km, which qualifies me for compensation of β¬400 for the significant delay caused by the cancellation and subsequent rerouting. Loss of Income Due to Delay: Due to the delay in arriving in Munich, I lost a full working day (08.01.2025). As I was unable to attend work, I had to take an additional day off. Please refer to the attached payslip (PDF attached: "Payslip_Ila_2024-12") where the lost income is highlighted in green. The value of this lost income is β¬320 (which corresponds to a working day pay). Total Compensation Request: Taxi Fare: β¬20 Flight Delay Compensation: β¬400 Loss of Income: β¬320 Total Compensation Due: β¬740 I kindly request that you process this compensation and transfer the total amount of β¬740 to my bank account as detailed below: Bank Account Information: Account Holder: Ilaria Ventimiglia IBAN: DE27500105175443410013 Supporting Documents: Taxi receipt (PDF: "TaxisPDL") Payslip (PDF: "Payslip_Ila_2024-12") I trust that TAP Air Portugal will handle this claim promptly. Should you need any further documentation or clarification, please do not hesitate to contact me. I look forward to your confirmation of the compensation as soon as possible. Thank you for your attention to this matter. Kind regards, Ilaria Ventimiglia- Ponta Delgada-Munich
- Economy
Joao P
Verified | Jan 14, 2025Lisbon-Munich
Economy
Successful claim
No reason given
Good afternoon. The Lisbon-Munich flight corresponding to the reservation in question in this request was cancelled due to a tire that was not in good condition. The flight was operated by Lufthansa but was operated by TAP, as mentioned in the attached ticket list. The original departure time would have been 7:30 pm on May 14th. The problem was notified to us at 8:00 pm, by the pilot himself, with all the passengers already on board the plane. We were instructed to wait in the arrivals area, where we were informed that the flight had been postponed until 00:00h. The flight was subsequently delayed a first time to 00:50h and a second time to 01:50h. The actual flight time ended up being 01:58h on May 15th. All of this adds up to a delay of 6 hours and 28 minutes on a 1983 km journey. Fortunately, even with the delay, I was still able to complete the itinerary I had planned, despite having lost my hotel reservation. I hereby proceed with the request for compensation for the delay of this flight. Compliments, John Paul- Lisbon-Munich
- Economy
- Successful claim
Tomas S
Verified | Jan 14, 2025Lisbon-Munich
Economy
Successful claim
No reason given
The Lisbon-Munich flight, operated by Lufthansa but operated by TAP, was postponed due to a tire that was not in condition. The original time of departure would have been at 7:30pm on the 14th of May. The problem was notified to us at 8:00pm, by the pilot himself with all the passengers on board of the plane. We were told to wait in the arrivals area, where we were informed that the flight had been postponed to 12:00am. Subsequently, the flight was delayed once again to 12:50am and another time to 01:50am, giving a total of 3 postponements. The effective time of the flight ended up being 01:58am on the 15th of May. All of this accounts for a delay of 6 hours and 28 minutes on a trip of 1983 km. Unfortunately, with the delay, I and two other colleagues lost our reservations at the hotel at our destination, as well as our car rental, and a night's sleep, as we had an appointment at 7am the next day.- Lisbon-Munich
- Economy
- Successful claim
Benjamin L
Verified | Jan 12, 2025Lisbon-Sault Sainte Marie
Economy
Successful claim
Technical problems
My flight on the 4/01/2025 from lisbon to Sau Vicente was diverted to land in Sal due to a technical issue with the plane. The plane had to fly and land with just 1 engine. TAP air made us wait for over 4 hours in Sal airport then finally gave us somewhere to stay. The following day the 05/1/2025 we were taken to Sal airport and made to wait over 4 hours again to fly to the correct destination. We arrived in SAU Vicente over 24 hours late.- Lisbon-Sault Sainte Marie
- Economy
- Successful claim
Sandraisabel D
Verified | Jan 11, 2025Recife-Amsterdam
Economy
Successful claim
On the very same day of the flight from Recife (Brazil) to Lisbon on 4 January, I was unable to do the check in and without consulting me, Fly Tap did not allow me to get into my flight which was on 4 January at 23.20 flight number TP12. Instead, they put me on another flight over 6 hours later: flight TP16 on 5 January Recife-Amsterdam at 5.45am. At the very short notice, I had to book a hotel for that night. Expense is attached. Also to note is that this flight arrived later than the estimated time in Lisbon. Since I was not allowed to board on my expected flight on 4 January, I was unable to take care of some business in Lisbon - I had booked a stop over of about 6 hours in Lisbon to take care of some business. As I arrived in Lisbon about 7 hours later, I only had 1 hour of connection time in Lisbon, and I was thus unable to get out of the airport to carry out my meeting. This was very inconvenient and caused me pain as I had to cancel my professional plans. Subsequently, the flight from Lisbon to Amsterdam got a huge delay last minute (although this was only announced last minute) and we arrived to Amsterdam very late, around 00:20am. I was able to take the last train from the airport to the Hague central station, but once in the Hague, there was no longer tram or any other public transportation alternative. Uber expense is attached. Thank you very much for your help.
- Recife-Amsterdam
- Economy
- Successful claim
Jean-Louis L
Verified | Jan 11, 2025Faro-Brussels
Economy
Flight TP1902 from Faro departed late and arrived too late in Lisbon for the flight TP644 on January 9th. I had to take the TP644 flight on January 10th, 24 hours later. TAP provided Hotel and Meal vouchers. I missed several business meetings.
- Faro-Brussels
- Economy
Jose P
Verified | Jan 6, 2025Lisbon-Porto
Economy
Weather conditions
My flight was canceled at boarding. I was forced to wait another seven hours for a flight that was also delayed an additional one hour. So I was delayed for eight hours without any food or compensation.- Lisbon-Porto
- Economy
Carl G
Verified | Jan 2, 2025London-Campinas
Economy
Don't remember
Connecting flight was delayed by over 4 hours. Tried to get a voucher for lunch and told nothing available. Arrived to destination at 00:20 over 7 hours later than scheduled. Incurred added food and transit cost due to the delay.- London-Campinas
- Economy
Ciaran C
Verified | Dec 31, 2025Marrakech-Dublin
Economy
Successful claim
No reason given
Missed connecting flight. Airline provided alternative flight , accommodation and transportation. Sadly the bus did not arrive in the morning so hence taxi receipt.- Marrakech-Dublin
- Economy
- Successful claim
Victor N
Verified | Dec 27, 2024Lisbon-Toronto
Economy
Discription objective of my complain is to get a full refund for TAP tickets ( $2,174.58) or TAP to pay the British airways flight ( $2,576.70) due to TAP incompetency and misleading internal policies. i booked a flight from TAP airlines web page on April 14th 2024 to fly to Portugal October 4th. 3 people .total cost TAP flights $2,108.58. we all showed up the airport October 4th around 10pm, we proceeded to boarding gate and that was when security agent notifies us that the date was correct but flight left 10 minutes past mid night Friday morning October 4th. now the problems start, from the Toronto airport, i started making phone calls to TAP airlines support agents. while in the phone TAP agent said the flight to Lisbon was missed and the only way now is either take another TAP FLIGHT or another airlines. since the next available flight with TAP on October 5th was quoted around $4000, i declined the TAP option and went with air Transat . at this moment the TAP AGENT never informed me that the return flight from Lisbon to Toronto on the 18th was cancelled because of us missing the flight. Anyway, i booked an one way tickets to porto with the intention of flying back with the second part of our ticket with TAP. to follow up with TAP in regards our return flight , i called TAP customer service helpline on October 10, and to my surprise the agent said that flight is on BUT we are not allowed to flight , as our tickets were cancelled because we missed the departure from Toronto. we PAID for a 2 way trip, missed the first part but now we are in Portugal , stranded with no flight back because TAP agent said an internal policy exits if a departure is missed the return flight is automatically cancelled. that is an absurd, we paid for 2 trips not one. We are now stranded in a foreign country, with no flight home. i called TAP office in Toronto, Lisbon , Brazil call center and all said the same even referred to their upervisor for confirmation. We all in a panic, looked for other flight to return to Toronto and found one with British airways , with an additional expense of cad$859 for each party ( total cad$2,576.70). but now it gets better, on Thursday night October 17th, i get a notification via TAP app that i can do a checking , for the following day flight which we were not allowed to go. my British airlines flight was already paid , booked and checked in, therefore i ignored the TAP info. on friday morning while waiting at Lisbon airport to fly out , around 7 am I call TAP customer line one last time to find out the status. agent said all looks good. checking is available for us and flight was on time. i told agent that we missed the Toronto flight to Lisbon and that after speaking too many times during the week with TAP agents, they informed flight is on but WE ARE NOT ALLOWED on the plane. the agent checks with his supervisor one last time and states that, policy exists regarding missing flight , but since we have the checking notice via the app , we can fly out. agent contradicts himself, but he has not a clue of the reality of this issue. Agent simply said , yes we are not allowed due to internal policy to fly out but because we have the checking and boarding pass available, we can fly out. just absurd, irresponsible and simply incompetent to put our life in danger of missing another flight and incurring more costs unnecessary. we took the British airways as the 100% option safe to fly out of Lisbon, Please refund our cost with BA $2,576.70 for TAP incompetency, aggravation and disregard for travelers rights, or the full TAP cost of $2,174.58. i will wait your response and decision which will decide on notifying Canadian travel authorities, Ministry of transportation, Travelers rights agency and the media. choose wise . thank you victor neves
- Lisbon-Toronto
- Economy
Esther G
Verified | Dec 18, 2024Miami-London
Economy
Resve 57551602 β Main suitcase wheel damage/missing
Reservation 57551602 βTap 224 depart Miami to Lisbon 4.30pm date -15/12/2024 TAP 1334 Depart portugal to London Gatwick at 7.10am date -16/2/2024 Dear Sir/Madam I checked in my main suitcase at Miami airport and at the airport was given an opportunity to check in the hand luggage for easy transfer of which I did On arrival at Gatwick airport, I collected the two cases and being very tired, some mobility problems and awareness that both cases being new suitcases did not see any physical damage and did not inspect to see whether there was any damage underneath and could not expect as both suit cases were new. I had a waiting trolley and being very tired loaded them straight away from the conveyor belt onto the trolley. I headed straight to the exit towards the train station to avoid missing the train time. On arrival at the ticket desk, It was when I was offloading the two suitcases when I noticed that I could not wheel the case and saw that the wheel of the main suitcase was missing and the 23 kg suitcase could not wheel. At this point, I was not able to return to the terminal as I had already left and the train was due to arrive soon. The lift at Gatwick leading to platform 7 was stuck and therefore could not carry to access the platform due to some mobility issues. The train station supervisor requested a stuff to assist carry the cases down the steps to the platform and to again wait for the train to arrive and help put the cases on to the train. An arrival at my home station, I again could not wheel and had to wait to be assisted to carry the case to the taxi. by the station personnel, time consuming while I waited for their availability. This would not have happened had the main case arrived with the four wheels. it was very inconveniencing and odd. The suitcase had four wheels at Miami airport check in and three wheels when it arrived at Gatwick The suitcase set was new. Was unable to carry or wheel , ideally would be able to wheel the cases to and fro without much difficulties I am requesting the following for the missing wheel to be returned or afforded a case with four wheels. Despite the main suitcase being new, I am unable to wheel or carry for any further travel.
- Miami-London
- Economy
- Desired solution
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