TAP Air Portugal complaints: comments, page 4
208 comments
Esther G
Verified | Dec 18, 2024
Miami-London
Economy
Re 57551602 βMiami to LGW suit case wheel damage or missing
Reservation 57551602 βTap 224 depart Miami to Lisbon 4.30pm date -15/12/2024 TAP 1334 Depart portugal to London Gatwick at 7.10am date -16/2/2024 Dear Sir/Madam I checked in my main suitcase at Miami airport and at the airport was given an opportunity to check in the hand luggage for easy transfer of which I did On arrival at Gatwick airport, I collected the two cases and being very tired, some mobility problems and awareness that both cases being new suitcases did not see any physical damage and did not inspect to see whether there was any damage underneath and could not expect as both suit cases were new. I had a waiting trolley and being very tired loaded them straight away from the conveyor belt onto the trolley. I headed straight to the exit towards the train station to avoid missing the train time. On arrival at the ticket desk, It was when I was offloading the two suitcases when I noticed that I could not wheel the case and saw that the wheel of the main suitcase was missing and the 23 kg suitcase could not wheel. At this point, I was not able to return to the terminal as I had already left and the train was due to arrive soon. The lift at Gatwick leading to platform 7 was stuck and therefore could not carry to access the platform due to some mobility issues. The train station supervisor requested a stuff to assist carry the cases down the steps to the platform and to again wait for the train to arrive and help put the cases on to the train. An arrival at my home station, I again could not wheel and had to wait to be assisted to carry the case to the taxi. by the station personnel, time consuming while I waited for their availability. This would not have happened had the main case arrived with the four wheels. it was very inconveniencing and odd. The suitcase had four wheels at Miami airport check in and three wheels when it arrived at Gatwick The suitcase set was new. Was unable to carry or wheel , ideally would be able to wheel the cases to and fro without much difficulties I am requesting the following for the missing wheel to be returned or afforded a case with four wheels. Despite the main suitcase being new, I am unable to wheel or carry for any further travel. Please provide email to send the photos . Yours faithfully
- Miami-London
- Economy
Sandra V
Verified | Dec 14, 2024Lisbon-Geneva
Economy
No reason given
The airline TAP Air Portugal states on its website that it will not pay compensation if the cancelled flight was booked via a travel agent. In our case, the travel agent offered us an alternative flight, which we accepted. The alternative flight was at 02:40 the next morning and we had to wait in the airport. We arrived at our final destination at 05:30 (a delay of more than 7 hours). No assistance was offered by the airline (food, drink, other).- Lisbon-Geneva
- Economy
Papa SangonΓ© S
Verified | Dec 10, 2024Diass-Paris
Economy
Successful claim
No reason given
I was scheduled to travel with TAP Air Portugal on November 27, 2024, on flight TP1484 from Dakar to Lisbon, connecting to flight TP432 from Lisbon to Paris Orly. However, due to a delay on the first flight and lengthy queues at passport control in Lisbon, I missed my connecting flight to Paris. As a result, the airline rebooked me on a later flight (TP440) the same day, which caused me to arrive in Paris in the evening (21:40) instead of earlier as planned. I would like to claim compensation for the inconvenience caused by the delay and missed connection.- Diass-Paris
- Economy
- Successful claim
Gabriel M
Verified | Dec 4, 2024Schonefeld-Sao Paulo
Economy
I got a notification form TAP that my flight departure changed from 12:50 to 13:25. The baggage dispatch time was not extended though, and I had a hard time trying to get a way to dispatch my luggage. The airport crew and security control gave me misinformation until I was able to pass with my checked baggage and try to dispatch from the gate. Unfortunately, I was denied to board because all the time I took to get to them (I arrived the Airport two hours before the new scheduled time). The plane also took another delay and only really departed at 14:05, and I was looking it go from inside the airport and the TAP crew didn't gave me any solution. I had to pay for a new ticket with another company to not disrupt anymore my travel. I tried to ask for a ticket refund or reschedule but TAP support told me that it wouldn't be possible because I "lost" the first part of the round trip.
- Schonefeld-Sao Paulo
- Economy
Sulayman J
Verified | Dec 4, 2024Stockholm-Banjul
Economy
No reason given
My hand laugage with the content of my important belongings and other's were not to be found. I had to buy extra needy things, Spent too much of feul to and fro the airport everyday. No help from my destination's airport.- Stockholm-Banjul
- Economy
A R
Verified | Dec 1, 2024Newark-Porto
Economy
I thought I was scheduled for Saturday
The scheduled flight time was 12am and confused me. I thought I had to be there midnight on Saturday instead of Friday at midnight. I was extremely confused and had to book another flight.- Newark-Porto
- Economy
- Desired solution
Refund
Earl W
Verified | Nov 30, 2024Lisbon-Boston
Economy
Don't remember
Flight was three hours late due to airline deciding to divert to Pont Delgada to drop off luggage that did not belong on our plane.- Lisbon-Boston
- Economy
Jessica I
Verified | Nov 15, 2024Lisbon-Dallas-Fort Worth
Economy
Successful claim
Influence by other flights
We had a flight cancelled in Portugal on 8/30 and were rebooked for 8/31. The flights we were rebooked for the next day had a layover in Rome of 1 hour. In Portugal we sat on the tarmac for 40 minutes and arrived delayed. When we deplaned our flight was boarding but by the time we got to the gate it had departed and we had to stay an extra day. We also had our bag lost at this time.- Lisbon-Dallas-Fort Worth
- Economy
- Successful claim
Charles R
Verified | Nov 13, 2024Newark-Porto
Economy
Weather conditions
I was in this flight to take my father back to Portugal for his funeral. The delay of his body not arriving in time caused the funeral to be postponed to the next day.- Newark-Porto
- Economy
Fredrik U
Verified | Nov 12, 2024Zurich-Fortaleza
Economy
No reason given
MY flight was a business ticket from ZRH to FOR via Lisbon. The flight from ZRH to LIS got 3 hours delayed, although the plane was still at the gate to go to Fortalesa they refused us to board and suggested a flight three days later and didn't offer any accommodation. I took a hotel and got an option to reroute via Belem with the last leg in economy. When I landed in Belem, I had to take hotel and- Zurich-Fortaleza
- Economy
Tat-Wah L
Verified | Nov 6, 2024London-Lisbon
Economy
Don't remember
My friend Neil Jefferis contacted TAP as he made the group booking. Attached is a picture of the email he received.- London-Lisbon
- Economy
Robert C
Verified | Nov 6, 2024London-Lisbon
Economy
Don't remember
Arrived at destination at 19:35 - 3 hours and 5 minutes late Airline told us nothing at the time bar updates to boarding time which kept getting shunted back. On first request to airline for compensation they blamed Adverse weather conditions. other flights from London to Lisbon were on time e.g. flight from LGW to Lisbon. No care provided by airline. We were very late for checking in at our accommodation and the checkin desk there was closed - took us ages to be able to find someone to check us in.- London-Lisbon
- Economy
Silvio F
Verified | Nov 4, 2024Lisbon-Boston
Economy
Discrimination
Flew into Lisbon great flight coming back. I had a problem boarding the plane I got there early. I was asking Mika gonsalves for information if I was at the right station to board, the gentleman proceeds to ask me a lot of questions, I answered a few then I asked him why, all the questions he got furious, I asked him to give me my passport, so I can go and eat my food, then he stated if I think Iβm better than anyone else, because Iβm American, but I also have my Portuguese passport with me, I donβt understand where does this hate stems from, he states that I will be searched before I board the plane, I proceeded to walk back to customs to find a manager of some sort to help me with the issue, that failed, I return back, had to go to customer once again, so they took my food into the trash, return to the Borden station to speak to the officer. He laughs at me, finally, I gave up, I gave in they search me, after the search was done. This Mika person still kept coming after me. They had to hold him back so he had a personal against me for what I donβt know!!! Then I come home, and I finally got myself together to speak about it, how can people just sit and watch other people? Miss treat other people without saying nothing, itβs sad, because thatβs the world that we live in!!! he asked me how many days that I stay in Lisbon I answer him I do not know, I come whenever please Iβm a citizen I guess he took that personal, but I was truthful!!- Lisbon-Boston
- Economy
- Desired solution
Other
David P
Verified | Nov 2, 2024Valencia-Lisbon
Economy
No reason given
I had a cancelled fligh The company didn't provide an alternative. I had to rent a car and drive to madrid and then take onother filght to Lisbon- Valencia-Lisbon
- Economy
David O
Verified | Oct 30, 2024Manchester-Lisbon
Economy
Successful claim
No reason given
Flight cancelled 5 days before departure on the Sunday, alternate flight Tuesday offered but declined and cancelled booking obtaining full refund. Had to book separate flights with alternate airlines- Manchester-Lisbon
- Economy
- Successful claim
Maria C
Verified | Oct 23, 2024Lisbon-London
Economy
Successful claim
No reason given
We arrived at LGW at 15:30. We received an email notification 4 days prior to travel that the flight had been cancelled and we were booked on a flight some 6hrs later. No care was provided by the airline. We missed a birthday lunch with family. It shortened our stay in the UK visiting friends and family. Yes missed a birthday lunch.- Lisbon-London
- Economy
- Successful claim
Matthew B
Verified | Oct 23, 2024London-Lisbon
Economy
Successful claim
No reason given
What time did you arrive at your final destination? We were made to take an earlier flight cutting our 90th birthday celebrations as we had to leave London at 0900 instead of in the afternoon. Added to this the alternative flight was to Porto not to Lisbon where we had to wait for a connecting flight to Porto (which itself was delayed) We arrived in Lisbon about the same time (circa 1900) that we would have done if leaving on the original uncancelled flight but lost most of the day with family. What did the airline tell you, and when? They cancelled our return flight the night before our outgoing flight so with no more than 5 days notice and with no explanation What care did the airline provide, if any? None How did the incident inconvenience you? See above Did you miss an event or lose money? Yes but I am not going to bother- London-Lisbon
- Economy
- Successful claim
Maria C
Verified | Oct 23, 2024London-Lisbon
Economy
Successful claim
No reason given
Certificate of Irregularity has been requested. Arrived at final destination at 19:10 The direct flight to Lisbon had been cancelled and we were booked on a flight to Oporto and then a second flight to Lisbon. No care was provided by the airline. No offer of drinks or food vouchers. It meant (a) I missed a morning with my family. It also meant we were travelling for over 9 hrs instead of the anticipated 4.5 we expected to. No event was missed, however, it decreased family time and caused missing some family members.- London-Lisbon
- Economy
- Successful claim
Matthew B
Verified | Oct 23, 2024Lisbon-London
Economy
Successful claim
No reason given
We have asked for a Certificate of Irregularity What time did you arrive at your final destination? 1530 What did the airline tell you, and when? About 3 days before they said flight cancelled with no explanation What care did the airline provide, if any? None How did the incident inconvenience you? We were visiting the UK for my fathers 90th Birthday and the late arrival was a big inconvenience Did you miss an event or lose money? We had our event cut short as our outgoing flight was delayed and return flight brough forward My partner has been told that TAP has agreed to compensate with none of this detail or even boarding pass?- Lisbon-London
- Economy
- Successful claim
Tammy B
Verified | Oct 22, 2024Porto-Montreal
Economy
Influence by other flights
We sat in the Lisbon airport for 7 hours until our rescheduled flight. Once at destination YUL our luggage was lost. It took 5 days to receive it. We had to overnight in hotel in YUL: due to exhaustion before continuing on out journey to reach home.- Porto-Montreal
- Economy
Carola C
Verified | Oct 20, 2024Lisbon-Rome
Economy
No reason given
The flight departed more than 3hours after the scheduled time. The company made me pay for cabin bags and then they made me check them in so I couldnβt have them in the cabin with me because there was βno spaceβ. I uploaded a picture with the messy and empty cabin locks, obviously not full.- Lisbon-Rome
- Economy
Alexandre S
Verified | Oct 20, 2024Lisbon-Toronto
Economy
Successful claim
Due to overbooking we didnβt have seats and had to stay one night in Lisbon and had flight next day TAP gave us vouchers for compensation, paid for hotel and uber
- Lisbon-Toronto
- Economy
- Successful claim
Lyudmyla S
Verified | Oct 19, 2024Lisbon-Toronto
Economy
Successful claim
We were told at registration that due to overbooking they didn't have seats for us. However they asked to wait at the gate in case some passengers won|'t arrive. Once boarding was finished, and still no seats available, they gave us vouchers for compensation, for hotel, meal, and boarding passes for next day flight. Few days later I contacted TAP and they advised to work with another agency: Skycop. I didn't file claim, neither did i sign any consent with Skycop because they have low rating and bad reviews.
- Lisbon-Toronto
- Economy
- Successful claim
Stephen B
Verified | Oct 17, 2024Manchester-Lisbon
Economy
Successful claim
Technical problems
If I have not uploaded information accurately or incorrectly, I am more than happy to discuss this case. I was all booked to fly from Manchester Airport (UK) to Lisbon (Portugal) on Sunday 15 September 2024 at 10:55, landing at 13:45. TAP Air emailed me on 10 September informing me that my booking KNCWF2 has changed. I have attached correspondence with this claim. They offered an alternative flight out of Manchester on Tuesday 17 September departing at 17:55. I had already paid for accommodation in Lisbon and booked Golf Courses on Monday 16th & Tuesday 17th. I was left with no choice other than to source a different Airline. I managed to get flights out of BHX on 15/9/24 with Ryanair and returned on Saturday 21st with Easyjet. Due to the flight return on Saturday 21st, I had to book into the Holiday Inn Express Lisbon Airport for one night Friday 20/9/24 Β£146.90. Car parking at Manchester was Β£64 with Skyparks which has not been refunded. When I tried to call TAP Air to discuss refund, their agents were extremely unhelpful. The female agent suggested that I should accept Vouchers by way of a refund. I was very robust with my reply.- Manchester-Lisbon
- Economy
- Successful claim
Shir G
Verified | Oct 16, 2024Lisbon-Rio Negro
Economy
Customer Service and Unjust Flight Change Fees
I hope you can provide some guidance regarding an issue I've encountered with TAP Air Portugal, specifically related to a recent flight change request. I had a flight scheduled from Lisbon to Medellin, Colombia, on October 29th, with a transit through Miami. Unfortunately, I was denied an ESTA visa to the U.S., making it impossible for me to take this route. Upon contacting TAP's customer service multiple times, I was informed that my only option was to pay a 240-euro penalty plus the fare difference to change my ticket. After much back-and-forth, it became clear that TAP doesnβt have any flights to Colombia that avoid the U.S., forcing me to look at alternative destinations. I eventually opted for a flight to Salvador, Brazil, which departs on October 30th. The ticket cost was 396.97 euros, or 456.97 euros if I booked within the same fare class as my original flight. So, I expected to pay 240 euros for the penalty plus 30 euros for the fare difference, totaling 270 euros. Even though I didnβt originally want to fly to Salvador, I was willing to make this change and pay the extra. However, when I spoke to a TAP representative named Emily, after long hold times, she informed me I would need to pay 470 euros for the change. When I asked for an explanation of this sudden increase, she could only repeat, βThis is what I see,β without providing any real justification. According to the fares I could see online, the flight to Salvador was 456 euros, so I was completely baffled by the extra 200 euros being tacked on. Despite my loyalty to TAP for more than four years and my willingness to pay the 270 euros to change my flight, I am now being asked to pay a higher price for my ticket than someone who would buy it fresh online. It feels incredibly unfair that loyal customers like myself are treated this way. Emilyβs repeated unhelpfulness, her refusal to connect me to a supervisor, and the fact that she disconnected the call while I was speaking has left me feeling dismissed and frustrated. I find it extremely disappointing that TAPβs policies and customer service allow for such arbitrary price increases with no transparency or reasoning.
- Lisbon-Rio Negro
- Economy
- Loss: β¬423
- Desired solution
Ilfat A
Verified | Oct 16, 2024Lisbon-Faro
Economy
do you allow check in luggage of golf equipmet.
I have a passenger travelling to Faro.Is golf equipment allowed as check in luggage? Please assist. Thanks- Lisbon-Faro
- Economy
Diogo A
Verified | Oct 15, 2024Lisbon-Paris
Economy
No reason given
My name is Diogo Antunes and I recently bought a TAP flight departing from Lisbon to Paris on 11/10/2024 and I hereby request the compensation I am owed for the delay of flight TP442. The flight was scheduled to depart at 19:35 (GMT0) and arrive at 23:00 (GMT+1). However, the flight ended up being cancelled at 17:00 (2 and a half hour before the flight) There was no justification provided by TAP, neither at the time of cancellation or until now so according to Regulation (EC) No 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, I am entitled to compensation. I have attached screenshots documenting the delay, the boarding pass and the booking for the delayed flight. Thank you in advance for your attention, Best regards, Diogo- Lisbon-Paris
- Economy
VΓ‘clav P
Verified | Oct 14, 2024Brasilia-Prague
Economy
Successful claim
No reason given
We were supposed to travel from BrasΓlia on 10.10.2024 at 17:05 to Lisbon and then change flights to Prague, with the original arrival in Prague scheduled for 11.10.2024 at 12:35. However, the flight was already delayed in BrasΓlia (for about 3 hours and I do not know the reason), which resulted in us missing the flight from Lisbon to Prague. As a result, we were given new tickets to Brussels, and from there, we were supposed to fly to Prague, with an expected arrival around 18:00 on 11.10.2024. However, the flight from Lisbon was also delayed due to a software issue at the air traffic control tower, as we were told. This forced us to change flights again in Brussels, and we flew to Frankfurt, where we caught another flight to Prague. We finally arrived just before midnight. The entire trip The airlines provided us with meal and drink vouchers and thankfully, it was easy to communicate with them. Despite that, the total travel time was nearly 28 hours instead of 19 and a half, which resulted in us losing the entire afternoon and evening on Friday.- Brasilia-Prague
- Economy
- Successful claim
Adityavardhan A
Verified | Oct 13, 2024Malaga-New York
Economy
Successful claim
No reason given
I was the first person in the check in line and was there as soon as the check in gate opened (12:45 PM). I called the airline and was on call for an hour at the check in line. They cut the call after an hour and no help. I called again, and same thing happened after 30 mins till the check in counter was closed. I had to reschedule to the next day and pay extra. I called an agent again and they said I'll get a call back and be compensated, but I got no call back. I had to get to NYC, so I called again and rescheduled for the next day. I also had to book a hotel.- Malaga-New York
- Economy
- Successful claim
Lee H
Verified | Oct 13, 2024Manchester-Lisbon
Economy
Successful claim
No reason given
We had to rebook new flights from a different UK airport. As such, my car park charges which had been paid to Sky Park Secure at Manchester airport were non refundable which cost me 91.98 euros Also, the replacement flights with new airlines were more expensive, which also cost me a further 116.00 euros- Manchester-Lisbon
- Economy
- Successful claim
Carine R
Verified | Oct 11, 2024Brussels-Sao Vicente Island
Economy
Successful claim
No reason given
I booked a flight with tap from brussels to sao vcente on 4 oktober, tap send me a mail this flight is canceled and they give me another flight on 6 oktober 2024- Brussels-Sao Vicente Island
- Economy
- Successful claim
Jiri H
Verified | Oct 10, 2024Prague-Sao Paulo
Economy
Successful claim
The first flight was delayed and arrived after the second flight had already taken off. We arrived after midnight, and the support at the airport was very poor. The airline informed us that we were responsible for finding a hotel ourselves and that they would reimburse up to EUR 150 per person. However, there were no hotels available at that price. A conference was taking place in the city, and many hotels were fully booked. After two hours of searching, we finally found one for EUR 480.
- Prague-Sao Paulo
- Economy
- Successful claim
Joao L
Verified | Oct 9, 2024Bologna-Porto
Economy
Problems at airport
My flight from Bologna arrived in Lisbon over two hours late, causing me to miss my connection to Porto. The airline informed me by email that the replacement flight would be the next day, September 26th, at 6:55 a.m. The Airline did not provide hotel, food or any assistance on the Airport terminal in Lisbon. At the end i decided that i couldn't stay and wait for so many hours to board the replacement flight the next day due to commitments in my personal schedule, so I managed to reach my destination the same day on my own.- Bologna-Porto
- Economy
Chandrika P
Verified | Oct 6, 2024Toulouse-Valencia
Economy
Influence by other flights
My flight from Toulouse to Lisbon got delayed, due to that I couldn't board the connecting flight to Valncia. By the time I reached Lisbon, Boarding gate is closed. Luckily, there was another flight to Valencia later in the noon, they shifted me to that flight and I had to wait for 4 more hours. I had to cancel my immediate plans in Valencia.- Toulouse-Valencia
- Economy
Anna B
Verified | Oct 2, 2024Chicago-Paris
Economy
No reason given
Tap Portugal arrived late in Chicago which made me late for Lisbon flight to Paris so they changed my flight. They also forced me to check my carryon with my daily meds in it. They lost both of my bags. Iβm now sick due to med withdrawal and cannot track down my bags that were supposed to be delivered 10 hours ago. Iβm stranded on another continent with nothing but the clothes on my back. Airline gave no reason for delay. Told me I had to check my carryon due to full flight. I had 2 empty seats next to me. The flight from Chicago to Lisbon arrived one hour late. They booked me on the next flight but my baggage is missing. I missed 3 pre paid non refundable excursions today in Paris due to having to sit and wait on my lost bags. Ten hours later Iβm still without anything.- Chicago-Paris
- Economy
Anastassia G
Verified | Oct 1, 2024Nice-Faro
Economy
Successful claim
No reason given
They put me onto another flight on the 15th of May, initially automatically putting me onto the next flight (Via Zurich which was difficult). So they put me on the flight via Lisbon on the 15th of May: Leg 1) 15th of May, flight TP481. At 12.25PM. I arrived at my final destination 2 days later in Faro 18h45. It was 20h00 when I finally got to sit down on my bed. Leg 2) 15th of May, flight TP1907. At 23.00PM [Here I took the bus to get to Faro independently because the earlier flights were full and I was not going to sit in the airport for over 6+ hours]. It cost me a lot of money and energy, I have an autoimmune disease and it was not a nice experience flying with TAP. Not the first time this happens that they are delayed or simply cancelled. I do not understand how they are a star alliance member. In my eyes TAP stands for "Take Another Plane".- Nice-Faro
- Economy
- Successful claim
Firas H
Verified | Sep 30, 2024Lisbon-Warsaw
Economy
Successful claim
Technical problems
At first we got into the plane 1 hour after the scheduled departure time, then we got informed that the electricity in the airplane collapsed. They tried to fix it however without any success. We got transfered to another plane and finally departed 4 hours beyond the schedule. This resulted in us not getting the next plane from Munich to Warsaw. We had to stay additional day in Munich and go get another plane to different city - PoznaΕ instead of Warsaw. Because of this situation I had to reschedule all of my patients at work which resulted in a huge inconvenience to me and all of my patients.- Lisbon-Warsaw
- Economy
- Successful claim
Tjasa S
Verified | Sep 27, 2024Venice-Funchal
Economy
Successful claim
No reason given
Our flight on 20th of September (flight number: 863) from Venice to Lisbona was delayed, which resulted in a later flight to Funchal, Madeira (flight number: 1697). Our additional costs were (see the attachments bellow): β’ 2 pillows, ear plugs and a phone charger for 94,99 β¬; β’ parking ticket for our rental car in Madeira was 18,5 β¬, because we arrived so much later and we couldn't pick it up directly; β’ 13, 24 β¬ for Bolt from Hotel in Lisbona back to the airport, because the pre-paid Bolt you organised for us was at the wrong address. Around 2 a. m., when we went to the hotel, we got dropped off at the wrong address, so we eventually walked to the hotel, but in the morning we got a Bolt to the airport, because we didn't want to miss our flight. Our flight booking number: KK6HDQ.- Venice-Funchal
- Economy
- Successful claim
Petra K
Verified | Sep 26, 2024Venice-Funchal
Economy
Successful claim
No reason given
Hi! We are sending you receipts of all the expenses we had because our flight on 20th of September (flight number: 863) from Venice to Lisbona was delayed, which resulted in a later flight to Funchal, Madeira (flight number: 1697). Our additional costs were (see the attachments bellow): β’ 2 pillows, ear plugs and a phone charger for 94,99 β¬; β’ parking ticket for our rental car in Madeira was 18,5 β¬, because we arrived so much later and we couldn't pick it up directly; β’ 13, 24 β¬ for Bolt from Hotel in Lisbona back to the airport, because the pre-paid Bolt you organised for us was at the wrong address. Around 2 a. m., when we went to the hotel, we got dropped off at the wrong address, so we eventually walked to the hotel, but in the morning we got a Bolt to the airport, because we didn't want to miss our flight. Our flight booking number: KK6HDQ.- Venice-Funchal
- Economy
- Successful claim
John R
Verified | Sep 24, 2024Rio De Janeiro-London
Economy
GIG Rio de Janeiro, injury
Dear sir, I booked a flight to Rio and a return flight to London, reference WJVC5N.Β Outgoing flight 26/08/24, 06:15, which I missed. Return Flight 15/09/2024, 16:30. I called the call centre that opens at 08:00 on 26/08/24, to let them know I missed the outgoing flight. When speaking to the helpline, I was told that my return flight would also be cancelled. When I queried this I was told this is what you do. When I booked both of these flights I was given two separate prices, which totalled Β£1266.09. I explained that I only missed the outgoing flight and therefore my incoming flight should not be cancelled. I was informed that I needed to re-book both flights.Β I re-booked my outgoing flight for 26/08/24, 21:55. I also re-booked the same incoming flight, 15/09/24, 16:30. There fore I have paid for this flight twice. Total for the new booking Β£1599.69. When I checked in for the incoming flight, I was told I was not allowed to as BA over booked the flight, and there were no seats left. But not to worry they were going to put me on a TAP flight to Lisbon and then a connection to Heathrow. The TAP flight was leaving at 15:35 and the check in for this flight was about to close. I was forced to sign a bit of paper stating I would receive Β£175 compensation and to sign quickly or I would miss the TAP flight. My original return flight was Rio direct to Heathrow with no connecting flight. Due to the time constraints nothing else was offered to me and I had two women and a security man pressurising me to sign the bit of paper. I only just made the flight. When boarding the flight, reference SQL3RV, I went to the rear of the plane to go to my seat. The air stewardess was in the way, I stood still waiting for her to move out of my way, and she opened the overhead luggage compartment door onto my head. See photos attached. She split my head open, causing it to bleed, gave me a lump on my head and a headache for the duration of both flights. When I queried why she did that, she tried to blame me and stated that I walked into the overhead compartment door. I refuted this as I was stood still at the time, and there was no reason for her to open this door. She then backed down and said sorry "accidents do happen". Which I find totally unacceptable. I asked to see the flight manager, due to her non concern, she informed me she was one of the flight managers. I know people that work for airlines and I am aware that you only have one flight manager. I said to her that there is only one flight manager, and she still insisted that she was one of the managers. I asked her if she had split my head open and if I was bleeding to which she replied yes. I asked for her name, which she refused to give me, and the complaints procedure. She also refused to give me this, as it was clear the manager was not going to arrive. I was seriously unhappy. She then beckoned me to the galley to treat the wound. I was angry and eventually I believe the real flight manager came to the rear of the plane to see me as I was complaining. He gave me his name, Jacinto Madeira but refused to give me the air stewardesses name. He presented himself to me and said sorry, I'm sure she didn't do it on purpose and accidents happen. I was not happy with this "care". I never accused her of doing it on purpose, so why would he instigate that she didn't do it on purpose. Eventually he gave me the complaints email and his name. I then returned to my seat, couldn't relax as I was in pain and stressed out, and couldn't enjoy the flight due to the traumas mentioned above.Β Actions that I require: A refund for the original incoming flight that BA cancelled on 15/09/24 at 16:30. I do not accept the compensation of Β£175, I could have booked the replacement flight cheaper elsewhere, if I knew that I was going to have a connection. I arrived in plenty of time, to get on the flight that BA overbooked, enjoy the lounge, relax and get a bite to eat and a drink. I was denied this so require a more substantial compensation figure. I require an explanation as to why I was singled out and denied access to the BA flight as it was overbooked, especially as I paid twice for this flight. I also require compensation for my head injury caused by the staff on the TAP flight. Under the freedom of information act, a copy of the risk assessment and method statement for opening and closing overhead luggage compartments. I now have a permanent scar on my head from this incident. As I fly numerous times with BA, I would expect better treatment than I received. I require a reply to this email, and satisfactory solutions to all the points above within 14 days. Regards, John Regan Managing Director J Regan Security Services Limited T: 07809 609398 W: JReganSecurity.co.uk
- Rio De Janeiro-London
- Economy
- Desired solution
Simona C
Verified | Sep 18, 2024Bucharest-Lisbon
Economy
Hi, On the 2.09 we had a flight from Bucharest to Lisabon with connection through Frankfurt. The Tarom employee informed us that because the Tarom flight was delayed, we would not have time to catch the flight from Frankfurt to Lisabon. The Tarom airline assistant decided to take our baggage out of the plane and they informed us we will be offered the next available flight to Lisbon. The flight we received was 23h later: on 03.09 16:50, RO373 with connection through Brussels, where we had TAP flight 645 that arrived in Lisabon 20:55 on 03.09. So we had a delay of 23 hours. The Tarom employees were very rude and made us stay in the airport after we got kicked out of the plane for more than 3 hours. After a lot of running around to get the reservation for the next day, Tarom offered us hotel, breakfast and dinner, but no lunch for my family. This was a very big inconvenience because both me and my husband had to work on the 03.09 so we lost the money for that work day. Tarom is one of the worse companies I ever traveled with when it comes to public relations. Thank you, Simona Ciocinta-Siquenique
- Bucharest-Lisbon
- Economy
Ranjana M
Verified | Sep 15, 2024London-Lisbon
Economy
Don't remember
Flight took off late, got diverted to Madrid for refueling and then finally landed more than 4 hrs late in Lisbon. We landed at 2023 hrs. They told us Lisbon was closed and flights diverted sue to fire? Or something. But when we landed there was no fire anywhere. Bo care was provided, no food was offered unless you bought it. Only water was given free of cost. We were hungry, missed out on our evening plans of site seeing, had to buy delivery ser ice for dinner as it was close to 10 pm when we checked in.- London-Lisbon
- Economy
Mariana C
Verified | Sep 9, 2024London-Porto
Economy
No reason given
The flight has been cancelled 36h before the flight. We have not been given any reason for the cancellation. We had to buy a ticket from an alternative airline as the flight provided would arrive in the next day only.- London-Porto
- Economy
Monish A
Verified | Sep 6, 2024Milano-Jacksonville
Economy
No reason given
Flight from Lisbon (LIS) to Miami (MIA) got diverted to Fort Myers (RSW), which resulted in late arrival to Miami (MIA), which resulted in late arrival to my final destination Jacksonville (JAX) by over 3 hours- Milano-Jacksonville
- Economy
Olga A
Verified | Sep 3, 2024London-Porto
Economy
Weather conditions
Flight cancelled due to weather allegedly, but the weather in Porto and London was fine and other flights went. They offered me another flight many hours later in the evening but it would have been impractical with a baby so I was forced to book a different flight separately. I have requested a refund but not yet heard back.- London-Porto
- Economy
Asia V
Verified | Sep 1, 2024Milano-Lisbon
Economy
Weather conditions
While getting ready for my flight which was supposed to be at 5 am I get a notification that the flight was postoponed to 11 am in another airport, thank goodness I was awake- Milano-Lisbon
- Economy
Nelson Y
Verified | Aug 15, 2024Sao Paulo-Alicante
Economy
Successful claim
Technical problems
The flight delay 3 hours and 9 minutes to arrive in Alicante. TAP informed problem on Compressor Valve of the airplane. No care were provided and we stayed inside the airplane during the whole 3 hours and 9 minutes.- Sao Paulo-Alicante
- Economy
- Successful claim
MΓ‘rio L
Verified | Aug 10, 2024Frankfurt-Lisbon
Economy
No reason given
The flight was delayed but no one advised us, after a few hours waiting to board they placed us in a different flight with a lay over, without an explanation. We only arrived To Lisbon at 8 PM- Frankfurt-Lisbon
- Economy
Benjamin R
Verified | Jul 27, 2024Boston-Nice
Economy
Thet cheated me out of my retrn fare
My wife ended up in a hospital with pneumonia and so I called Tap to cancel our Executive Class return flight. The travel agent also refused, so Tap says they will help directly in this instance, but they refused anyway. After many failed attempts to get it resolved on line, where they just send boiler plate answers back, I decided to sue them. But they hide their identity in the U.S. by using their Portuguese name, Transportes Aereos Portugueses. They are registered in MA with Corporation Service Company (CSC), 80 Sate Street, Boston, 02109. So I am suing them under that name, d/b/a Tap Portugal, c/o CSC.- Boston-Nice
- Economy
- Desired solution
Expenses reimbursement
Amandio C
Verified | Jul 25, 2024Paris-Lisbon
Economy
My bag got wet including the close
My bag got wet including the cloth I saw it afterwards Wet / stinky /damaged Not happy at all bad service- Paris-Lisbon
- Economy
- Loss: β¬400
- Desired solution
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