Turkish Airlines complaints: comments, page 10
502 comments
Mry M
Verified | Aug 7, 2024
Δ°stanbul-Phuket
Economy
Flight delay 7 1/2 hours
Our flight was delayed 7 1/2 hours no information given We changed planes and second plane delayed also. None of staff give Information on why or what was happenig we had to change gates which was the other side of airport We missddfy reunion after 7 1/2 hour delay
- Δ°stanbul-Phuket
- Economy
Mehrab M
Verified | Aug 6, 2024Istanbul-Catania
Economy
No reason given
Upon arriving at Catania airport, I discovered that my luggage was missing. Stranded in an unfamiliar country without even a mobile charger, I decided to check into a hotel and wait for my bags to arrive. After two nights, my belongings finally caught up with me.- Istanbul-Catania
- Economy
Mehrab M
Verified | Aug 6, 2024Catania-Istanbul
Economy
Problems at airport
My initial flight, TK8046, operated by ITA Airways as AZ1724, was delayed, causing me to miss my connecting flight to Istanbul, TK1866. Due to the delay, ITA Airways arranged a ticket for the next available flight, TK1864, which was over six hours later than my original reservation.- Catania-Istanbul
- Economy
Safie V
Verified | Aug 6, 2024Istanbul-Miami
Economy
i was deleyed yet agen 3 yers in row by turkish airlines
i travel to tirana or to skopje evry year on turkish this is 3 rd year that i wos deleyed and not being componseyted deleyed 5 hr and treded like sheep at istanbul airport standing for 2 hr to board a delayed plain and was seperaithed from my wife in diferent sets i shold be able to get full refund after oal that problem you tel me wold you fly turkis air after oal that i wil complain on bbb olso abaut this- Istanbul-Miami
- Economy
- Loss: β¬100
- Desired solution
Wegdan Hamed Nasser H
Verified | Aug 5, 2024Bergen-Erbil
Economy
Baggage-issue
When we landed in Erbil, we were informed that we had to wait for our luggage for several days. We had originally planned to continue our journey after just one day, but we were forced to wait for our luggage, and it took 5 days before 3 out of 4 baggages arrived. In the meantime, we had to stay at a hotel for 5 nights. The hotel stay lasted from July 2, 2024, to July 6, 2024. We had to buy clothes and other necessities during the time we stayed at the hotel because of the 3 delayed luggage. After 5 days, we chose to continue our travels without waiting any longer for the fourth piece of luggage. Approximately 10-12 days later, the fourth and final piece of luggage arrived. We asked the airport to send it to the hotel where we had stayed, and we planned to pick it up on our way back home to Norway. I am attaching the hotel invoice and the delay report. Unfortunately, I do not have the receipt for the clothes and other items we purchased, but it cost us approximately 400 dollars for both of us, me and my husband during those 5 days.
- Bergen-Erbil
- Economy
- Loss: β¬3000
- Desired solution
Refund
Lorraine B
Verified | Aug 2, 2024London-Johannesburg
Economy
No reason given
We booked connecting flight to Johannesburg from Heathrow with Turkish Airlines Our flight from Heathrow for some reason took hours longer to arrive and through no fault of our own we missed the connection and had to wait a further day 24 hours after. We arrived at Istanbul at 01.40 (our flight left at 0130. Should have arrived at 00.30. No comments from airline but were told at Istanbul airport by an airport official We were put up in a hotel and received meals. We lost a whole day of holiday. We finally arrived at Joberg the next day at approx 11.00 We lost one day and night in Joberg- London-Johannesburg
- Economy
Daniel H
Verified | Aug 1, 2024Beirut-Bari
Economy
Flight change schedule
Good evening, I am Daniel Hanna, i booked a flight with turkish airline from beirut to bari passimg through istanbul on 3/8. The booking reference is TL7MKS. The flight number of the first part of the flight ( from beirut to istanbul ) is TK829, while the flight number of the second part of the flight ( from istanbul to bari ) is TK1445. Today you've sent me an email that you change the time of the flight from beirut to istanbul from 3:55 am to 13:15 pm. How is it possible to arrive to bari when my flight from istanbul to bari is at 7 am ( 6 hour before the first part of the flight)? Now i have an impossible flight and i am very disappointed because my work schedule has totally changed SO I AM KINDLY ASKING FOR A REFUND. Thank you in advance- Beirut-Bari
- Economy
- Loss: β¬400
- Desired solution
Refund
Sarina H
Verified | Aug 1, 2024Venice-Tehran
Economy
Flight Delay on July 28, 2024,Istanbul airport
I reached my final destination, Tehran, at 04:30 on July 29, 2024, instead of the scheduled time of 23:20 on July 28, 2024Turkish Airlines informed me of the delay at the gate, citing an unspecified operational issue as the cause. No further details were provided about the reason for the delay.During the waiting period at Istanbul Airport, Turkish Airlines provided only low-quality sandwiches and water, which were insufficient. They did not offer any additional assistance such as proper meals, refreshments, or accommodation.I had to bear additional expenses for food and necessities during this extended wait.The delay caused significant inconvenience as I missed an important business meeting scheduled for the evening of July 28 in Tehran. This resulted in financial losses due to the missed opportunity and additional costs for rearranging my plans.I am seeking compensation for the extensive delay and the lack of adequate services during the waiting period, as per EU Regulation 261/2004.- Venice-Tehran
- Economy
- Loss: β¬500
- Desired solution
Expenses reimbursement
Amirali M
Verified | Jul 31, 2024Brussels-Uromiyeh
Economy
Successful claim
No reason given
I am writing to formally request compensation for the cancellation of my flight on 29th June 2024, in accordance with Regulation (EC) No 261/2004. Below, I have detailed the events leading to this claim and the inconvenience caused. Flight Details: Original Itinerary: Brussels (BRU) to Istanbul (IST) to Urmia (OMH) Replaced Itinerary: Brussels (BRU) to Istanbul (IST) to Tabriz (TBZ) Passenger Details: - Passenger 1: Akram Mokhtarzadeh Khanghahi Booking Reference: VSBIB8 TK137605050 Ticket Number: 2352223357254 -Passenger 2:Amirali Mostafazadeh Booking Reference: VSBIB8 Ticket Number: 2352223357255 - Timeline of Events: 1. 16th February 2024: Tickets purchased. 2. 29th June 2024: - At 6:30 AM, I called Turkish airline Call Center at +32 (0)2 620 0 84 to confirm our flight details. This call was recorded. - At 6:31 AM, I received electronic tickets confirming our flight from Brussels to Istanbul and the connecting flight to Urmia. - Despite this confirmation, we were informed upon arrival at Brussels Airport that our flight had been cancelled. The behaviour of Turkish Airlinesβ representatives was impolite and unhelpful. They attempted to sell us a replacement flight for 5,000 euros and suggested seeking a refund. - After a full day at the airport on 29th June, we returned home that night. We managed to get a replacement flight for the following day (30th June 2024) to Tabriz instead of Urmia. Under Regulation (EC) No 261/2004, passengers are entitled to compensation for cancellations and delays based on flight distance and delay duration. - The flight distance from Brussels to Urmia is approximately 3,670 kilometres, qualifying for the highest compensation bracket. - The delay exceeded 24 hours from the initial departure to our final destination (Urmia via Tabriz). Thank you for your attention to this matter Yours sincerely, Akram Mokhtarzadeh Khanghahi- Brussels-Uromiyeh
- Economy
- Successful claim
Rahman M
Verified | Jul 31, 2024Brussels-Uromiyeh
Economy
No reason given
Dear Sir/Madam, I am writing to formally request compensation for the cancellation of my flight on 29th June 2024, in accordance with Regulation (EC) No 261/2004. Below, I have detailed the events leading to this claim and the inconvenience caused. Flight Details: Original Itinerary: Brussels (BRU) to Istanbul (IST) to Urmia (OMH) Replaced Itinerary: Brussels (BRU) to Istanbul (IST) to Tabriz (TBZ) Booking Reference: VSBIB8 Ticket Number: 2352223357255 Passenger : Rahman Mostafazadeh Booking Reference: VJ72WA TK137626356 Ticket Number: 2352218007254 Timeline of Events: 16th February 2024: Tickets purchased. 29th June 2024: At 6:30 AM, we (3 passengers, my wife and son, and myself with 2 different booking numbers) called the Turkish Call Center at +32 (0)2 620 0 84 to confirm our flight details. This call was recorded. At 6:31 AM, my wife and my son received electronic tickets confirming our flight from Brussels to Istanbul and the connecting flight to Urmia. Despite this confirmation, we were informed upon arrival at Brussels Airport that our flight had been cancelled. The behaviour of Turkish Airlinesβ representatives was impolite and unhelpful. They attempted to sell us a replacement flight for 5,000 euros and suggested seeking a refund. After a full day at the airport on 29th June, we returned home that night. With feedback numbers 11045480, 11045545, and 10573237, we managed to get a replacement flight for the following day (30th June 2024) to Tabriz instead of Urmia. Travel Details: Total travel time from the initial departure (29th June) to reaching our final destination (Urmia) exceeded 24 hours.- Brussels-Uromiyeh
- Economy
Deepali A
Verified | Jul 29, 2024Rome-Mumbai
Economy
Unknown
No help on wheelchair assistance no help on Airline desks post reaching we spent many hours running around along with my mother who has many health issues and 71 years old Airline didnt give any alternate options we had no choice but to accept the next day travel, we wanted our bags for medicines the staff turned around and blamed us for not being responsible It was extremely inconvenient , full of torture and mental harassment. We have been trying to connect with the airline, there are no helplines or email id to connect with them, only standard rules. it was the most harassing situation we faced.- Rome-Mumbai
- Economy
Kaivan J
Verified | Jul 28, 2024Istanbul-Vancouver
Economy
Inconvenience Due to Seat Change on Turkish Airlines Flight
I am writing to express my dissatisfaction with the seating arrangements on my recent flight with Turkish Airlines. Despite booking and paying for a seat beside my mother, who requires wheelchair assistance and needs my help due to her age, I was informed during check-in that my seat had been changed for operational reasons, as stated in an email from the airline. As a result, I had to change my motherβs seat as well, so we could still sit together. The only available seats were 51J and 51K, located at the very end of the airplane. These seats were uncomfortable for her, and we could not use the wheelchair assistance at YVR airport because of the seat change. This caused significant inconvenience as my mother had to walk a long distance from the airplane to the customs area, which was very difficult for her. I am extremely disappointed with this experience and the lack of consideration for our needs. I hope that Turkish Airlines will take steps to prevent such issues in the future and ensure better accommodation for passengers requiring assistance. Also I am asking to refund my fee that I had to pay in advance for our seats. Thank you for your attention to this matter. Sincerely, KAIVAN JAFARIMINAB
- Istanbul-Vancouver
- Economy
- Loss: β¬175.13
- Desired solution
Anonymous member
Verified | Jul 26, 2024Abuja-London
Economy
My luggage has been delayed for 5 days
I arrived LGW airport on Monday 22 July 2024 at about 11.30am only to find out that only 1 of my luggage arrived the 2nd luggage did not arrive, i filed a complaint at the baggage complaint unit at the airport. till now 26th july am yet to receive my luggage containing my medication, food, clothing and some other important document
- Abuja-London
- Economy
- Loss: β¬2000
- Desired solution
Margaret G
Verified | Jul 25, 2024London-Izmir
Economy
Turkish airlines Istanbul
Flight to Izmir got within 20 minutes of Izmir and then returned to Istanbul because of forest fire smoke problems . Ver little information and then resulted in 4 and half hour delay with limited refreshments at Istanbul for second attempt- London-Izmir
- Economy
- Loss: β¬100
- Desired solution
Ionescu Carmen
Verified | Jul 23, 2024Alma-ata-Istanbul
Economy
Intarziere avion ; pierdere conexiune ruta noua, Almaty
ignor- Alma-ata-Istanbul
- Economy
Ionescu Carmen
Verified | Jul 23, 2024Alma-ata-Istanbul
Economy
Intarziere avion ; pierdere conexiune ruta noua, Almaty
ignor- Alma-ata-Istanbul
- Economy
Stefan Razvan G
Verified | Jul 23, 2024Bologna-Seoul
Economy
Technical problems
During takeoff one of the engines malfunctioned and the flight was cancelled, after waiting 6 hours in the airport the airline rescheduled a flight the next day at 2pm. Having lost my connection i had to wait for the next flight to seoul. In total I arrived 24hrs later that the scheduled time.- Bologna-Seoul
- Economy
ΠΠ°ΠΊΡΠΈΠΌ Π
Verified | Jul 23, 2024Marseille-Δ°stanbul
Economy
No reason given
ΠΡΠΌΠ΅Π½ΠΈΠ»ΠΈ Π·Π° 3 ΡΠ°ΡΠ° Π΄ΠΎ ΡΠ΅Π³ΠΈΡΡΡΠ°ΡΠΈΠΈ.ΠΠ°Π»ΠΈ Π±ΠΈΠ»Π΅Ρ Π½Π° ΡΠ΅ΠΉΡ Π΄ΠΎ ΠΡΠΈΠ½(19.07.2024)Π° Π½Π° ΠΠΈΡΠΈΠ½Π΅Π² Π±ΠΈΠ»Π΅Ρ Π΄Π°Π»ΠΈ Π°ΠΆ Π½Π° 21.07.2024, ΠΏΡΠΎΠ΅Π·Π΄ Π² Π³ΠΎΡΡΠΈΠ½ΠΈΡΡ ΠΈ ΠΎΠ±ΡΠ°ΡΠ½ΠΎ +ΠΏΡΠΎΠΆΠΈΠ²Π°Π½ΠΈΠ΅ . ΠΡΠ΅ Π·Π° ΠΌΠΎΠΉ ΡΡΡΡ(ΡΠ΅ΠΊΠΈ ΠΈΠΌΠ΅ΡΡΡΡ)ΠΡΠΈ ΠΏΠ΅ΡΠ΅Π»ΡΡΠ΅ ΠΡΠΈΠ½Ρ-ΠΠΈΡΠΈΠ½Π΅Π² ΠΏΠΎΡΠ΅ΡΡΠ»ΠΈ Π±Π°Π³Π°ΠΆ. ΠΠΎΠΌΠΎΠΉ ΠΏΡΠΈΠ±ΡΠ» Π½Π° ΡΡΡΠΊΠΈ ΠΏΠΎΠ·ΠΆΠ΅, ΡΡΡΠ°Π²ΡΠΈΠΉ ΠΈ Π½Π΅ΡΠ²Π½ΡΠΉ.- Marseille-Δ°stanbul
- Economy
Danielle D
Verified | Jul 22, 2024Seoul-Munich
Economy
DELAYED AND DAMAGED BAGGAGE AND COMPENSATION TURKISH AIRLINE
We flew with Turkish Airlines and we checked in 5 pieces of baggage. When we arrived in Munich, all 5 were missing. We reported and got 2 from the next flight, we waited again and got the other 2. We didn't wait for the airport staff to contact us because we needed the baggage ASAP. The last did not come. We waited for their call and while waiting we bought items that we needed. Medicine, clothes, undergarments, shoes, and even for our transport because of the delay. But then when we got our last missing baggage it was totally damaged and irreparable. I filed everything to Turkish airlines and waited for their compensation. But they only offered a total of 313 euros for everything for both of us, including the damage for the baggage. My expenses reached 1200 euro , not yet including the damage for my luggage. I wish to file a report because I saw a lot of reports that Turkish airline only gives little compensation that it not even right.
- Seoul-Munich
- Economy
- Loss: β¬1200
- Desired solution
Megan S
Verified | Jul 22, 2024Kuala Lumpur-Melbourne
Economy
Missed connection at Kuala Lumper Airport
Due to a Turkish Airlines flight delay I was unable to connect with a connecting Malaysian Airlines flight at Kuala Lumper Airport. A subsequent flight organised by Turkish Airlines was canceled and I had to make an alternative booking as there were no other flight sto Melbourne for at least 3 days. This put me out of pocket by $1691 AUD. I'm extremely disappointed that Turkish Airlines will not compensate me for the flight that I was unable to connect with as it was their responsibility to get me to my destination. In effect, I've lost both the airfare I paid to Turkish Airlines $600 EUR and the alternative flight I had to book $1691 AUD- Kuala Lumpur-Melbourne
- Economy
Jens B
Verified | Jul 20, 2024Barcelona-Dubai
Economy
Unknown
Also my return flight time got changed. Originally departing on June 22nd at 13:45 flight765. it was changed for same day at 10:30 making me rush to airport. other option was to stay one more night in dubai which was not an option for me- Barcelona-Dubai
- Economy
Liz J
Verified | Jul 17, 2024Bodrum-Istanbul
Economy
Disgusting, Discrimination of the disabled
On boarding the aircraft at Rize. In front of everyone i was told my walking stick had to go in the overhead locker. i refused as this is active discrimination. After all, no-one would be asked to give up their hearing aid , eye glasses, prosthetic limb etc. I was so humiliated that attention was drawn to my disability and refused as this has never happened on any other flight, plus my disability prevented from bending down to pick the stick up on the floor which had fallen down the side of the chair. i was in window seat. i was told they would call the police & I was to be removed from the plane as an unruly customer. Im not sure how i would have walked down the stairs as my disability prevents it if i had been removed from the plane as an βunrulyβ passenger. Eventually one of the passengers (all staring at me now) retrieved my walking stick and gave it to the airline staff and i remained on board. When the seat belt signs was turned off, i asked for my walking stick. So it appears the whole saga of βpick on the crippleβ was not necessary. At no stage did any member of the air craft staff apologise. They are oblivious to the hurt and embarrassment their behaviour caused me. This is disgusting, distressing and unnecessary discrimination of a disabled person. there are nothing positive about this situation- Bodrum-Istanbul
- Economy
- Desired solution
Emmanuel F
Verified | Jul 16, 2024Lyon-Baku
Economy
Massive delays
Good afternoon, I am writting you to complain about a massive delay on my flight LYS - GYD on 06/07/2024. On the IST-GYD leg. We departed late due to a last minute captain change (heard from a steward). Then, 45min after departure, our flight TK334 was diverted. Working in aviation, I could see the Cabin Crew not at ease and very stressed. No communication was given in flight. The captain leading the show confusely addressed a non-understandable message. Very approximate info from Cabin crew. Obviously the NITS briefing was left aside. Finally on the ground in Ankara, we waited 5h+ in the terminal with NO COMMUNICATION from Turkish airlines... NOT PROFESSIONNAL. We landed in Baku with 7h delays. Consequently, I missed my agenda the following day in addition to being super tired. In conclusion, I am terribly disappointed by Turkish airlines by a lack of professionnalism, I had high expectation. Communication was particularely poor at all levels. And not even a message of appologies ! Hence, little consideration for your customers... I am hoping to get a compensation as per the European regulation. Aviation is a small world, professionnal. Words spray fast. I count on your understanding.
- Lyon-Baku
- Economy
- Loss: β¬600
- Desired solution
Samuel O
Verified | Jul 13, 2024Accra-London
Economy
As,soon as the plane landed at Gatwick a boy sitting behind
As soon as the plane landed at Gatwick airport a boy sitting behind vomited behind me as we were standing in the isle to get off the plane. The cabin crew did not help as they were not allowed to torch any vomit. They only gave me wet wipes and asked me to go and change my clothing which I told them all my clothes are in my checked luggage. As I was cleaning my trousers I was the last passenger to come off the plane and the cabin crew said I should complain to Turkish Airlines for compensation. I was sitting on seat number 24D.- Accra-London
- Economy
- Desired solution
Manfred Johann K
Verified | Jul 13, 2024Zurich-Denpasar
Economy
Zrh - Ist 5 Hours delayed
About that, I lost my connection from Ist to Dps. I have to wait 24 hours in Istanbul for connection.- Zurich-Denpasar
- Economy
- Desired solution
Manfred Johann K
Verified | Jul 13, 2024Istanbul-Denpasar
Economy
Zurich to Denpasar, Zurich 5 hours delayed
Zrh to Ist had 5 hours delayed, thats means, connection Ist - Dps have 24 hourβs delayed. We get food and hotel.
- Istanbul-Denpasar
- Economy
Khalid Riaz Ali S
Verified | Jul 12, 2024Lahore-Istanbul
Economy
Hi, my flight time was 5:45 am and I reached airport 2:20 am
They told me ur flight time was changed to 3:20 am but I didn't received any prior notice and they denied me to enter, I missed my flight and my next flight was turkey to Dallas USA. There is no one to help. Plz help me out. Thanks
- Lahore-Istanbul
- Economy
- Loss: β¬1312
- Desired solution
Other
Riwa E
Verified | Jul 9, 2024Budapest-Beirut
Economy
Flight never existed although we had boarding passes
Flight from Budapest was delayed. we landed in Istanbul 2 hours late, only to find that the flight from Istanbul to Beirut never existed although we had boarding passes. we had to wait at the airport (with my 2 kids and parents) for more than 6 hours.- Budapest-Beirut
- Economy
- Desired solution
Riwa E
Verified | Jul 9, 2024Beirut-Budapest
Economy
Flight delay in Beirut led to missing the connection flight
Flight delay in Beirut led to missing the connection flight from Istanbul to Budapest. we had to go to a hotel 45 minutes away from airport and take a very late flight to Budapest, making us lose a day that was supposed to be spent in Budapest.- Beirut-Budapest
- Economy
- Desired solution
Murad M
Verified | Jul 8, 2024Baku-Vienna
Economy
hi i came to official meating
hi i came to official meating but my plane and then my laggage was late. It leads to buy some official clothes because i stay in airport approximately 12 hours and after it i came to Vienna without my laggage. But all my clothes was in laggage. I want to charge back the money witch i have to spend for clothes for meating and personal hygiene products for me .
- Baku-Vienna
- Economy
Sara G
Verified | Jul 8, 2024Hamburg-Shiraz
Economy
Baggage delayed
I had a flight with Turkish Airlines on july 6. And my baggage didn't come directly. I had got it after 24 hours and it was so unpleasant because i had to go back to airport again in midnight. I would like to complain about this problem- Hamburg-Shiraz
- Economy
- Desired solution
Jahandar K
Verified | Jul 4, 2024Tehran-London
Economy
My suite case was broken after I received it in LHR airport
I checked my suitcase in Tehran airport after landing in London I received it broken I filed claimed with Turkish airline in London the number is LHKTK 29562.
- Tehran-London
- Economy
- Desired solution
Expenses reimbursement
Muhammad I
Verified | Jul 3, 2024Lahore-Dublin
Economy
I lost my baggage..
I am not sure at what airport it happened..but I had 2 bag..I got one and lost others.i did file a complaint at Dublin airport..but haven't heard anything from them.please tell me where is my bag..my all the necessary documents and things are in ot- Lahore-Dublin
- Economy
- Loss: β¬500
- Desired solution
Veracious E
Verified | Jul 2, 2024Riyadh-London
Economy
I was denied boarding
I took a flight from Riyadh Airport to London Heathrow and had a stop over at Istanbul which I arrived on time and got an email that the boarding gate was D8 after waiting for almost an hour and nobody was boarding I had to move to ask questions and realized that they actually boarding at gate D7, this is a miscommunication from the airline and I wasnβt allowed to board there after, it was an unfair treatment because I had things to loose and inconvenience making me wait an extra 17 hours at Istanbul before I took another flight to London
- Riyadh-London
- Economy
- Desired solution
Apology / Voucher
Fadi H
Verified | Jul 2, 2024Istanbul-Detroit
Economy
Not given the seat I paid for
I paid extra 139 US dollars to book seat number 9J for a flight from Istanbul to Detroit for my mother (Ticket number: 2357043707167 - Passenger name: Wafaa Alsalman - Booking reference: VJQA3P). My mother is an old lady, has back problems, and does not speak English. When she boarded the flight, she found that someone was already in her seat, and she was moved to another seat at the back of the plane. This created extreme distress for her. This is unacceptable that no one notified me ahead of time that the seat assignment was changed. Now for the way back, I had to call Turkish Airlines multiple times just to make sure she's booked the right seat so this problem does not happen again (which was also time consuming). I request an immediate refund of the amount I paid and compensation for all the stress that my mother and myself went through. Thank you Fadi Haddad- Istanbul-Detroit
- Economy
- Desired solution
Refund
Lafi B
Verified | Jun 30, 2024Amman-Trabzon
Economy
Flight delay with unknown reason more than 5 hours
Flight delay with unknown reason more than 5 hours while we are waiting in amman airport without any update from air-plane company which kept me and wife feeling uncomfortable waiting in near airport gate- Amman-Trabzon
- Economy
- Loss: β¬50
- Desired solution
Refund
Apology / Voucher
Rachael M
Verified | Jun 28, 2024Edinburgh-Adelaide
Economy
Influence by other flights
Attempted to complain directly to the airline but could not contact them via phone. Recieved new flights and food vouchers during our wait. Was offered a hotel however required to buy a visa to access hotel. We declined as the airline refused to pay for the visa. The new flight information was incorrect and we donβt have a direct flight to Adelaide from Kuala Lumpur we have to go to Melbourne and wait a further 6 hours to get to Adelaide.- Edinburgh-Adelaide
- Economy
Adnan A
Verified | Jun 28, 2024Amsterdam-Amman
Economy
Not allowed me to ride the flight because I want to make complaint, they threw my passport on the floor
- Amsterdam-Amman
- Economy
Guk J
Verified | Jun 25, 2024Tunis-Mahebourg
Economy
DAMAGED LUGGAGE
REPORTED AT AIR MAURITIUS ABOUT DAMAGED LUGGAGE ON ARRIVAL FROM TUNISA VIA ISTANBUL ON TK FILE REFERENCE - MRUTK13685/24JUN24/0918GMT NAME - GUKHOOL J FLIGHT/DATE - TK664/23JUN/TK176/24JUN/ ROUTING - TUN /IST /MRU HAVE TRIED TO DO ONLINE APPLICATION FOR Delayed, lost or damaged baggage follow-up form BUT IT INDICATES THAT IT IS UANBLE TO PROCESS- Tunis-Mahebourg
- Economy
- Desired solution
Anna J
Verified | Jun 21, 2024Tashkent-Riga
Economy
Missed connecting flight due to delay
Flight Tashkent-Istanbul-Riga was fully purchased from Turkish Airlines within one reservation like connecting flight offered by company. Due to operational reasons first flight of connecting trip was delayed by airline company. The next rescheduled flight was offered only after more than 30 hours on next day. I had to buy new ticket to get home in the same day and arrived at home with more than 8 hours delay. So, for me it is not clear why my case is not compensation case, since I had late arrival more than 4 hours at final destination of whole connecting flight due to delay and missed first connection flight not for my responsibility and airline company didn't support me - didn't offered me the closest suitable replacement flight. They didn't admit that I had to buy new ticket from the same company for my own and they even didn't react to cover at least expenses of buying new ticket. I don't understand why Turkish Airlines ignores my claim since they aren't under EU regulations if they have their own passenger regulation relevant for all flights and passengers with the same compensation levels and have to protect passenger rights as well.- Tashkent-Riga
- Economy
- Loss: β¬337
- Desired solution
Slama A
Verified | Jun 12, 2024Islamabad-Manchester
Economy
Islamabad Pakistan
Mine and my two kids and nephew flight was cancelled on the same date of departure 1st march 2019 I would like to be compensated please- Islamabad-Manchester
- Economy
- Desired solution
Lia H
Verified | Jun 11, 2024Panama City-Istanbul
Economy
DELAY, LOST BAGGAGES, BAD SERVICES COUNTER
On Wednesday, June 5, I had a flight TK 0800 bound for Istabul. The flight left Panama City with more than 2 hours delay and neither the captain nor the crew explained the causes of the delay. I arrived in Istanbul, 2 hours late and missed my connection to Kigali, whose flight was at 18.35 on Thursday June 6th. I asked for special assistance for my flights because I have a knee injury and when I arrived at Istanbul airport, the special assistance person saw my ticket and told me, your flight is closed and left me on an airport chair and I had to walk quickly to the gate which was already closed. Also at the customer service in Istanbul, they changed my flight through Doha and then to Kigali, but they were not clear in their explanations because they do not speak English very well and that is difficult for international customers when Istanbul airport has so many international connections. At the Istanbul airport they did not send my suitcase with final destination Kigali or they did no
- Panama City-Istanbul
- Economy
- Desired solution
Clayton L
Verified | Jun 11, 2024Cork-Yaounde
Economy
Delayed baggage
I travelled to YaoundΓ© and my flight landed in Nsimalen international airport for my grandpa burial and my baggage was delayed for 3 days. I was in the village and have to travel to YaoundΓ© to collect my bag at the airport. I have to make some shopping buying toiletries and I attached the invoice for your consideration. I made a complain at the airport and contacted booking Few days ago I was told by booking to contact the airline company I am looking for compensation I look forward hearing from you Kind regards clayton
- Cork-Yaounde
- Economy
- Loss: β¬700
- Desired solution
Yousef Ali Futaini Sagheer A
Verified | Jun 6, 2024Kuala Lumpur-Mexico City
Economy
Formal Complaint Regarding Recent Flight Experience - Bookin
Formal Complaint Regarding Recent Flight Experience - Booking Reference SLXG6S Dear Customer Service, I am writing to formally complain about my recent experience with your airline. My booking reference is SLXG6S. On June 3rd, I was scheduled to fly from Kuala Lumpur to Mexico City via Istanbul. Upon arrival in Istanbul, I was denied boarding for my connecting flight to Mexico City. The immigration officers informed me that, as a first-time traveler, I could not continue to my destination, despite no such restriction being mentioned at the time of booking. Additionally, without my consent, my flight was rebooked from Kuala Lumpur. This caused significant inconvenience and financial loss. Moreover, when I approached staff at Istanbul Airport for assistance, they spoke to me rudely and used derogatory language, assuming I would not understand. As I am proficient in Turkish, I comprehended everything they said, which was deeply hurtful and disrespectful. I request a thorough investigation into this matter and a full refund of my ticket, as well as compensation for the additional expenses incurred. Furthermore, I urge you to address the behavior of your staff to prevent such incidents in the future. I look forward to your prompt response and resolution. Sincerely, Yousef Ali Futaini Sagheer Abary
- Kuala Lumpur-Mexico City
- Economy
- Desired solution
Refund
Wilder R
Verified | Jun 3, 2024Istanbul-Paris
Economy
Disrepectful behavior from Turskish Airlines staff
- My flight was scheduled to depart at 10:00 AM on Thursday, May 30th, 2024, from Istanbul (IST) to Paris, flight 1823, and I was assigned seat 07K. - Upon arriving at the gate, I presented my passport and ticket to the boarding staff. To my surprise, they refused to let me through and immediately changed my seat upon seeing me. - When I inquired about the reason for the seat change, the staff refused to provide any explanation. Instead, the manager approached me and spoke vehemently, stating, "If you are not happy, you can go." - Not wanting to create a scene and to avoid further confrontation, I decided to diffuse the situation and proceeded towards the plane. While walking, I muttered to myself, βCe nβest pas possible,β still in shock from the unexpected and unprofessional behavior of the staff. - At that moment, I noticed the manager running towards me, shouting aggressively, "What did you say? What did you say?" - Taken aback by his approach, I stopped immediately. The manager continued yelling at me and even went as far as to press his forehead against mine in an intimidating manner. - Trying to remain calm, I explained twice that I had simply said, βCe nβest pas possible.β After a tense minute of him staring at me, he finally walked away. - Shaken by the entire encounter, I proceeded to my newly assigned seat, still in shock from the way the situation had unfolded and the unprofessional conduct of the manager- Istanbul-Paris
- Economy
- Desired solution
Aidan V
Verified | Jun 3, 2024Amsterdam-Osaka
Economy
Turkish airlines had a over 3 hour delay.
Due to a technical issue my fright from IST to KIX was delayed by over 3 hours. We where just flying in circles and when we got back to IST we where vaguely directed to the new waiting room. We got some food and water but i didn't get any compensation bc i didn't pay for insurance. Unfortunately this also caused me to miss the closing hours of my place of staying so i paid for a night of sleeping outside. Furthermore i would like to say i didn't get any kind of apology or compensation at the end which was incredibly disappointing and makes me question if i should go with turkey airlines into the future.
- Amsterdam-Osaka
- Economy
- Loss: β¬40
- Desired solution
Apology / Voucher
Joseph H
Verified | May 29, 2024Lisbon-Beirut
Economy
Successful claim
Unknown
dear team , we are 2 passengers on the same PNR, in our return back to Lebanon from Lisbon we stayed around 2 hours in the plane and that occurred a missing of the next flight from Istanbul to Beirut and then we are obligate to stay in Istanbul for more than 6h without a hotel accommodation or suggestion just the food from burger king or something similar even we asked to go at least to the lounge and they refuse so my college are trying to reach them by email and it seems they will offer a compensation and she create a case with you also and she get refused from your side !!! so that's it- Lisbon-Beirut
- Economy
- Successful claim
Siham T
Verified | May 28, 2024Beirut-Naples
Economy
Delayed baggages for 4 days a when arriving to Naples
We were going in vacation for 7 days to NAPLES in Turkish airlines and our baggages were delayed for 3 and 4 days to arrive to our hotel. Our vacation gone very bad and was a disaster since we did not have our medications and our clothes and everything we need to be relaxed.- Beirut-Naples
- Economy
- Desired solution
Eliane H
Verified | May 25, 2024Lisbon-Beirut
Economy
Unknown
Terrible experience we missed out flight It cost us a lot of money at the airport due to wait occured- Lisbon-Beirut
- Economy
Shida Y
Verified | May 24, 2024Dublin-Istanbul
Economy
we had to pay total of 480 Eur (240 Euro for each suitcase)
It was not technically possible to do the check-in on line for me and my husband (two Canadian senior citizens) since there was no ticket number provided to me. All I had was the reference number and in order to check online system asked for ticket number. Therefore, we had to go to the check in desk at the Dublin airport in order to check in our suitcases and collect our tickets. However, at the Turkish airline check in desk we were shocked to be told that because we could not check on line we have to pay total of 480 Eur (240 Euro for each suitcase). Since we had no option but to pay as it felt like day light rubbery to be penalize for the system that we had no control over, after much of discussion with the airline staff they recommended to pay and catch our flight and file an official complain to the Turkish airline. Please advise us how to proceed.
- Dublin-Istanbul
- Economy
- Loss: β¬480
- Desired solution
Refund
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