Turkish Airlines complaints: comments, page 9
502 comments
Wayne K
Verified | Sep 24, 2024
Istanbul-Cape Town
Economy
Our flight was delayed by over 4 hours .
My flight was supposed to leave Istanbul at 01h40 and left four hours late at 5h40 . I would like some form of financial compensation.
- Istanbul-Cape Town
- Economy
Wayne K
Verified | Sep 24, 2024Istanbul-Cape Town
Economy
Our flight was delayed by over 4 hours .
My flight was supposed to leave at 1h40 and only left 4 hours later at 5h40 . I expect some financial compensation .- Istanbul-Cape Town
- Economy
- Desired solution
Anonymous member
Verified | Sep 24, 2024Istanbul-Jeddah
Economy
Transit delay and flight departure early
Subject: Official Complaint Regarding Early Departure of Flight and Inability to Board Due to Transit Delay and Travel Procedures Dear Sir/Madam, I, Adel G Alghamdi, holder of passport number T646858, and my wife, Fawzia Mohammed Alghamdi, holder of passport number T646857, am writing this official complaint regarding the flight I booked through your website with booking number VQ8J7B and ticket number 2352236253289. The issue is as follows: On September 22, 2023, I embarked on a return flight from Trabzon to Jeddah via Sabiha Gokcen Airport. Unfortunately, I encountered several problems that caused me significant damage, both financially and emotionally. There was a delay in the departure of flight Trabzon to Jeddah operated by the codeshare partner Ajet, flight number VF3329, for more than an hour. We arrived at Sabiha Gokcen Airport at 20:20 and it took us around 25 minutes by bus to disembark from the plane and head to the terminal. Upon arrival, we were greeted by a representative of Turkish Airlines, and after waiting for 20 minutes for passengers traveling to Jeddah to be assembled, we directed to the domestic lounge and airline counters where I encountered an issue with my ticket. I waited with the airline staff for about 40 minutes until the ticket issue was resolved, as per the staff member there was an issue with the ticket. After that, I was given the boarding pass for me and my wife at 21:20, afterward, we went for security check, then encountered a queue at the immigration, and then proceeded to the gate. We arrived at the gate at 21:45, and the gate agent informed me that the gate had closed and the flight TK910 had departed before its scheduled departure time of 22:10. There was a time difference of 25 minutes before the scheduled time, the agent asked me to contact the airline office. I went back to the airline office, and they informed me that it was their mistake and I would be compensated with a new ticket for free, scheduled for the next day at the same time and I would be sent to a 5-star hotel with meals included until the following day. In fact, I was sent to the baggage office to retrieve my belongings, after a delay of approximately 3 hours, they informed me that my baggage was sent to Jeddah and asked me to go to the Airport Hotel. My wife and I left the airport and went to the hotel next to Sabiha Gokcen Airport, upon arrival the receptionist informed me that there were no available rooms and asked me to return to them, I returned to the airport and they refused to let me enter the domestic lounge and asked me to visit the office on the upper floor owned by Ajet company. I went there, and I received a poor treatment, they informed me that there was no compensation regarding the ticket, no free hotel stay, and asked me to leave the office. I was treated very poorly as if I was asking for charity, false promises unfortunately. As a result of these repeated errors on your part, my wife and I experienced significant distress and incurred substantial financial losses due to booking a new hotel and airline tickets. Additionally, the poor treatment we received from your staff at the airport was extremely damaging. I demand that you provide appropriate compensation for the damages I have suffered, which include: - Hotel β¬150 - Taxi β¬10 - Airline Tickets SAR 3066 - Return Taxi β¬10 - Other Expenses β¬50 - Emotional compensation for the psychological harm I experienced. - Official apology for the mistakes committed by the company. I have enclosed a copy of the airline tickets I booked for my return to my country. I expect a response to this complaint as soon as possible and for the necessary actions to be taken to address this issue. Thank you for your understanding and cooperation. Sincerely, Adel G Alghamdi Mobile Number: +966555880549 Email: axaxqx@gmail.com
- Istanbul-Jeddah
- Economy
- Loss: β¬1000
- Desired solution
Apology / Voucher
Wayne K
Verified | Sep 24, 2024Istanbul-Cape Town
Economy
Our flight was delayed by over 4 hours .
Our flight was supposed to be at 01.40 and left at 05.40 a delay of 4 hours. I expect to receive some compensation.- Istanbul-Cape Town
- Economy
- Desired solution
Anonymous member
Verified | Sep 24, 2024Istanbul-Jeddah
Economy
Delaying the transit flight and missing the other plane
Dear Sir/Madam, I, Adel G Alghamdi, holder of passport number T646858, and my wife, Fawzia Mohammed Alghamdi, holder of passport number T646857, am writing this official complaint regarding the flight I booked through your website with booking number VQ8J7B and ticket number 2352236253289. The issue is as follows: On September 22, 2023, I embarked on a return flight from Trabzon to Jeddah via Sabiha Gokcen Airport. Unfortunately, I encountered several problems that caused me significant damage, both financially and emotionally. There was a delay in the departure of flight Trabzon to Jeddah operated by the codeshare partner Ajet, flight number VF3329, for more than an hour. We arrived at Sabiha Gokcen Airport at 20:20 and it took us around 25 minutes by bus to disembark from the plane and head to the terminal. Upon arrival, we were greeted by a representative of Turkish Airlines, and after waiting for 20 minutes for passengers traveling to Jeddah to be assembled, we directed to the domestic lounge and airline counters where I encountered an issue with my ticket. I waited with the airline staff for about 40 minutes until the ticket issue was resolved, as per the staff member there was an issue with the ticket. After that, I was given the boarding pass for me and my wife at 21:20, afterward, we went for security check, then encountered a queue at the immigration, and then proceeded to the gate. We arrived at the gate at 21:45, and the gate agent informed me that the gate had closed and the flight TK910 had departed before its scheduled departure time of 22:10. There was a time difference of 25 minutes before the scheduled time, the agent asked me to contact the airline office. I went back to the airline office, and they informed me that it was their mistake and I would be compensated with a new ticket for free, scheduled for the next day at the same time and I would be sent to a 5-star hotel with meals included until the following day. In fact, I was sent to the baggage office to retrieve my belongings, after a delay of approximately 3 hours, they informed me that my baggage was sent to Jeddah and asked me to go to the Airport Hotel. My wife and I left the airport and went to the hotel next to Sabiha Gokcen Airport, upon arrival the receptionist informed me that there were no available rooms and asked me to return to them, I returned to the airport and they refused to let me enter the domestic lounge and asked me to visit the office on the upper floor owned by Ajet company. I went there, and I received a poor treatment, they informed me that there was no compensation regarding the ticket, no free hotel stay, and asked me to leave the office. I was treated very poorly as if I was asking for charity, false promises unfortunately. As a result of these repeated errors on your part, my wife and I experienced significant distress and incurred substantial financial losses due to booking a new hotel and airline tickets. Additionally, the poor treatment we received from your staff at the airport was extremely damaging. I demand that you provide appropriate compensation for the damages I have suffered, which include: - Hotel β¬150 - Taxi β¬10 - Airline Tickets SAR 3066 - Return Taxi β¬10 - Other Expenses β¬50 - Emotional compensation for the psychological harm I experienced. - Official apology for the mistakes committed by the company. I have enclosed a copy of the airline tickets I booked for my return to my country. I expect a response to this complaint as soon as possible and for the necessary actions to be taken to address this issue. Thank you for your understanding and cooperation. Sincerely, Adel G Alghamdi Mobile Number: +966555880549 Email: axaxqx@gmail.com
- Istanbul-Jeddah
- Economy
- Loss: β¬1000
- Desired solution
Apology / Voucher
Priyanka C
Verified | Sep 17, 2024Vienna-Δ°stanbul
Economy
No reason given
The original flight was scheduled on 11th Aug 14:35 hours. However 4 days before the flight I got an email that flight has been cancelled and you can reschedule your flight on the website. I got the next day flight but later I got to know that the flight TK 1886 flew on 11th Aug so may be they over booked it and ignored the passengers of the partner airlines (since I had a connecting Indigo airlines flight from IST to Mumbai- Vienna-Δ°stanbul
- Economy
Yasaman A
Verified | Sep 17, 2024Stuttgart-Tehran
Economy
Damaged luggage
It is more than 3 months that I have claimed for a compensation regarding my suitcase and nothing has happened yet!!! The told me that they will pay 97β¬ for my suitcase but more than 3 months have passed and they havenβt paid it yet! How many days I should wait to receive the compensation?!- Stuttgart-Tehran
- Economy
- Loss: β¬97
- Desired solution
Joe C
Verified | Sep 11, 2024Munich-Istanbul
Economy
Problems at airport
My bag was never put on the flight from Munich. I stayed in Istanbul for three days and my bag arrived the morning that I was leaving. The Airline offered NOTHING. My lap top computer was in my bag so I was unable to work. It was a nightmare- Munich-Istanbul
- Economy
MaΕgorzata J
Verified | Sep 11, 2024London-Antalya
Economy
Technical problems
The flight was scheduled to depart at 11.30am but kept getting delayed an hour and then another hour and so on, the second time they told us it was due to technical issues and we boarded at 15.00pm and actually departed near 15.30pm, I had a scheduled transfer to the hotel at 6pm however this had to be cancelled which caused a lot of inconvenience.- London-Antalya
- Economy
Lucia H
Verified | Sep 11, 2024Madrid-Accra
Economy
Successful claim
No reason given
La compaΓ±Γa me proporcionΓ³ transporte, cena y desayuno y noche de hotel, pero lleguΓ© mΓ‘s de un dΓa tarde a mi destino. TambiΓ©n mi segundo vuelo se retrasΓ³, por lo que desde el desayuno a las 8 am hasta mΓ‘s de las 5 pm no se me proporcionΓ³ comida. TambiΓ©n no pude asistir a un evento de trabajo en accra por el que volaba. Turkish airlines me ha mandado este email hoy: Dear Passenger, We apologize for the negative experience caused by the cabin temperature during your flight that you recently experienced in your travel. In consequence of our investigation, we have found out that the said irregularity was recorded and reported to the relevant departments by our crews. We would like to express that we will take the necessary measures to avoid similar situations. As an indication of our sorrow caused by your abovementioned negative experience, we would like to inform you that we have credited your Miles&Smiles membership account with 2000 Miles in the hope of ensuring your satisfaction. Thank you for your understanding and wish to host you better in your future flights. Sincerely Yours, TURKISH AIRLINES INC. Customer Contact Center- Madrid-Accra
- Economy
- Successful claim
Sharmilla A
Verified | Sep 9, 2024London-Istanbul
Economy
Flight delay, damaged luggage, and inconvenience caused.
Dear Ajet Customer Service Department, I am writing to formally express my deep dissatisfaction with the experience my family and I had on our recent flight with Ajet, from London Stansted to SAW, Istanbul, Turkey on 24th August 2024, flight no: VF1990. It was scheduled to depart at 15:40 however took off at 17:45.Β The events that transpired during this journey were extremely distressing, particularly as we were traveling with three young children. Flight Delay: Our flight was delayed by just over two hours. Despite boarding on time, we were left sitting on the airplane for approximately an hour without any communication or offering of water or refreshments. Only after several passengers began to voice their frustrations were we informed that the delay was due to waiting for two passengers who had checked in but failed to board the flight. We were told that their luggage had to be offloaded before we could depart. While we understand that such procedures are necessary, it is unacceptable that the entire flight was delayed for two hours for this reason. The situation was poorly managed, and the delay caused significant inconvenience, especially for passengers with connecting flights. Impact of the Delay: As a result of this delay, we arrived at our hotel very late. By the time we reached, all the nearby shops, as well as the hotelβs room service, had closed, leaving us and our children without any food since 2 PMβbefore we even boarded the flight. This added another layer of stress and discomfort to an already challenging day. Damaged Luggage: To make matters worse, upon arriving at our hotel, we discovered that two of our suitcases were completely soaked. This was not only frustrating but also caused us significant distress as we had to deal with wet clothes and belongings after a long and tiring journey. This level of carelessness is not what we expected from your airline. Lack of Apology or Compensation: At no point did we receive an apology or any form of compensation for the delay, the condition of our luggage, or the inconvenience of arriving too late to find food. The lack of consideration for your passengers' well-being is extremely disappointing and has left us with a very negative impression of your airline. We believe that this situation could have been handled much more efficiently and respectfully. We expect a formal apology and fair compensation for the delay, the damage to our luggage, and the inconvenience we endured as a result of this poor service. I trust that you will address these issues with the seriousness they deserve and take the necessary steps to ensure that such incidents do not occur in the future. Please respond at your earliest convenience to confirm that you have received this complaint and to inform us of the steps you will be taking to resolve this matter. Thank you for your attention to this issue. I look forward to your prompt response.- London-Istanbul
- Economy
- Desired solution
Gwenda C
Verified | Sep 8, 2024Rome-Melbourne
Economy
We pain aerially for extra leg room in seat allocation
We were told that the flight was over booked at the counters and they could not help despite having receipt and paying and extra $ 722.00 for the extra leg room
- Rome-Melbourne
- Economy
- Desired solution
Refund
Bassem S
Verified | Sep 7, 2024Beirut-Ljubljana
Economy
Flight canceled without further notice
Please take into consideration that the cancellation of the Turkish Airlines flight from Beirut to Istanbul on August 24 without prior notice has caused great damage, especially since I had to rent a hotel for three days while waiting for the alternative flight. Please note that no email was sent regarding the cancellation until 6 hours after the departure time and an amount of $ 70 was paid for a round trip airport taxi on that day in addition to the cancellation of the return airport taxi from Ljubljana to my home in Celje. Accordingly, you will find attached the hotel invoice and we kindly ask you to compensate us, knowing that we have incurred large sums as a result of the cancellation. We thank you for your cooperation and await your positive response.- Beirut-Ljubljana
- Economy
- Loss: β¬640
- Desired solution
Kawa B
Verified | Sep 6, 2024Δ°stanbul-London
Economy
The connecting flight left us two passengers
We booked connecting flight from Erbil to LHR and was supposed to depart at 7:35 on 4th Jan 2024 but the flight left delayed till 1:30 PM and a s a result the conecting flight left us from Istanbul to LHR and we provided with another flight on th following day with a delay of 24 hours Passengers 1- Kawa Barzinjy 2- Rahand Barzinjy Flight numbers TK 805 and TK 1985- Δ°stanbul-London
- Economy
- Desired solution
Naftali N
Verified | Sep 6, 2024Istanbul-Tel-aviv
Economy
This flight was delayed about 6 hours
This flights did not take off at 855 Pm. It took off at about 3 am on April 19th and ended up being more than a 3 hour delay. I don't know why the system said it wasn't delayed 6 hours because it definitely was. I can't find proof in my email but I can probably find text messages to prove it if that would help. Though, the delay should be public record- Istanbul-Tel-aviv
- Economy
- Desired solution
Alissar A
Verified | Sep 3, 2024Beirut-Δ°stanbul
Economy
Istanbul Airport
There is a person at Istanbul airport who disrupted my papers and they were all in order and when I was approved to leave, he did not let me board the plane and told me to leave on another plane and did not help me and spoke to me in a racist way and I booked on another plane and paid the amount on my own
- Beirut-Δ°stanbul
- Economy
- Loss: β¬800
- Desired solution
Refund
Yrysbek D
Verified | Sep 3, 2024Istanbul-Washington
Economy
My flight was denied for 1 day.
This day was very important for me, because the next day I had school and I had to be there that day, I didn't manage to register for my lessons and I had problems that I still have today, just because of the flight cancellation, for which I still haven't received compensation.- Istanbul-Washington
- Economy
- Loss: β¬1477
- Desired solution
Behrooz S
Verified | Sep 3, 2024Tehran-Vancouver
Economy
Delay, delay and delay. Missing baggage, damaged baggage, no
My husband and I have had a lot of problem with this airline. We had delay in origin more than 3 hours. We had a back to back connection flight to Vancouver. My husband's baggage did not arrived. After 3 days and calling several times, they said we had to pick them up from airport. Everything was damaged in his baggage. Food stuffs spoiled, clothes were damaged . It was awful. We have a little choice for trip from Iran to Vancouver. They are so irresponsible.
- Tehran-Vancouver
- Economy
- Loss: β¬300
- Desired solution
Margaret A
Verified | Sep 3, 2024London-Accra
Economy
Unknown
I was supposed to travel with Turkish Airlines and they delayed for 6 to 7 hours and later transfer me to British Airways and they couldn't bring my luggage till this afternoon in Ghana.on Saturday I didn't know anything they just told me the flight going London-I Stanbul and Istanbul- Accra has been cancelled and they later transferred me British Airways. I arrived at Accra around 6:30 to 7pm you The airline help me borad British Airways with the process. I had already broader Turkish Airlines and they call out my name to come out , they me roam about the airport from one terminal to other before finally getting me on British Airways and I spent over 6hours at the airport.- London-Accra
- Economy
Nadira S
Verified | Sep 1, 2024Edinburgh-Dhaka
Economy
Unknown
Our flight was delayed from Edinburgh and when we got to Istanbul we had missed our connecting flight to Bangladesh, we asked airline staff to help me and my family but their attitude and lack of customer service is the worst I've ever seen, they didn't help what so ever and if we did ask they would put an attitude and roll their eyes at a family of 5. We had to spend the night at the airport with my 3 children in the freezing cold without any source of comfort for them.- Edinburgh-Dhaka
- Economy
Mario B
Verified | Sep 1, 2024Budapest-Taipei
Economy
Successful claim
Unknown
On December 22, 2023, I was scheduled to fly from Budapest to Taipei via Istanbul with Turkish Airlines. My journey began with flight TK1038 from Budapest to Istanbul, which was supposed to depart at 20:20 and arrive at 00:30 on December 23. However, the flight was delayed and did not leave Budapest until 22:58, arriving in Istanbul at 02:58 on December 23. Due to this delay, I missed my connecting flight TK24 from Istanbul to Taipei, which was scheduled to depart at 02:00 on December 23. As a result of missing the initial connection, I was rebooked on the following itinerary: MU 704 from Istanbul to Shanghai on December 23 at 13:35, arriving in Shanghai on December 24 at 05:00. From Shanghai, I took CA 191 to Taipei, departing at 08:00 and arriving at 09:55 on December 24. This meant I arrived at my final destination in Taipei more than 15 hours later than originally planned, at 09:55 on December 24. What time did you arrive at your final destination? I arrived in Taipei at 09:55 on December 24, 2023, which was over 15 hours later than scheduled. What did the airline tell you, and when? Turkish Airlines informed me of the rebooking details after I missed my initial connection in Istanbul. They did not provide satisfactory reasons for the delay or evidence that the disruption was beyond their control as required by EU Regulation (EC) No. 261/2004. What care did the airline provide, if any? The airline provided alternative flight arrangements but did not offer any additional care or compensation at the time, despite the significant delay and inconvenience caused. How did the incident inconvenience you? The delay and rebooking significantly disrupted my travel plans, causing stress and discomfort. The extended travel time and additional layovers resulted in a much longer and more exhausting journey. Did you miss an event or lose money? The delay and rescheduling caused me to incur additional expenses, including unnecessary hotel costs due to the late arrival in Taipei and taxi expenses, totaling β¬599.98. These expenses were directly due to the delay and the mishandling of the situation by Turkish Airlines. The specific details of this ordeal highlight the extent of the inconvenience and financial loss I suffered due to Turkish Airlines' failure to adhere to scheduled times and inadequate response to the disruption. This summary supports my claim for compensation under EU Regulation (EC) No. 261/2004 for both the delay and the additional incurred expenses.- Budapest-Taipei
- Economy
- Successful claim
Roman T
Verified | Aug 31, 2024Batumi-Dakar
Economy
Baku to Istanbul it was delay aroubd 45 minut
Between flights i ahve onky one hour. Thats already not so enough but my fkight was delay 45 minut. And u stuck in Istanbul waiting for new flight tickets. THAN MY CONPANY PROVIDE FOR ME NEW TICKETS. Because i have to came to dakar helicopter airport on time. Departure at 9 ocklock morning time 30th of august. I flew from istanbul to Casablanka and to Dakar. I arrived 01:25 morning 30th of august. I arrived to the Hotel around 4 ockock morning time. 2 night i didi nt sleep well. To much tired.- Batumi-Dakar
- Economy
- Loss: β¬600
- Desired solution
Julialelo M
Verified | Aug 31, 2024Istanbul-Dallas-Fort Worth
Economy
my suitcase
one of my suitcase missing. in case find my address is 855 E ash lane apt 423 Euless, TX 76039
- Istanbul-Dallas-Fort Worth
- Economy
- Desired solution
Other
Gholam F
Verified | Aug 30, 2024Los Angeles-Δ°stanbul
Economy
Non-arrival of the baggages
I had a flight booked through the United air line to include a flight from LAX to Istanbul (United flight UA923 to depart LA on June 3/2024 with connecting flight of Turkish Airlines of TK1086 to leave Heathrow on on June 4 well over 4 hours after arrival of UA flight to Heathrow) . However when we arrived to Istanbul where I waited for 3 hours ( until 1:30 AM ) to find out that my luggage have been left behind at London . I was promised that the luggage will be delivered to my hotel in the morning but it was not. The luggage arrived to the Istanbul Airport in the Following night but Turkish Airline stated that they can not deliver them at night and they would do it the following day ( well over 36 Hours after the plane's arrival) but as I had to travel to the Ankara the following day ( through Gate-1 travel tours ) I had to go to the airport that night with my co-traveler to get the luggage) costing me $100 as well as an sleepless night due to absence of my CPAP machine and purchase of new clothing and underwear, all together costing me about $130 and a lot of inconvenience. The The copies of " Irregularity report of undelivered luggage" and Transportation charges between the hotel and airport and return are enclosed.- Los Angeles-Δ°stanbul
- Economy
- Loss: β¬120
- Desired solution
Apology / Voucher
Tasnim A
Verified | Aug 30, 2024Edinburgh-Dhaka
Economy
Unknown
My flight was cancelled from Edinburgh and due to that I had also missed my connecting flight in Istanbul, I had tried to get support from the airlines to help us manage to get a hotel room for the night because our flight was delayed by 24 hours. And now obviously I can't stay in a cold airport all night with my small children, but the staff were so unhelpful and rude to us trying to get help, we asked how to get a hotel and they told us but the site was so bad that we couldn't get an e visa for my wife. I asked them to help us and told them about our problems and they insisted that we were doing it wrong and that it does work, so we then asked for help with it but then they got really annoyed at a family just trying to find a place to stay for our 3 kids. In the end they didn't help us at all and we had to stay the night at the airport and used hundreds to feed our kids, our children were really exhausted from being in there but we couldn't get a staff member to help us. This could have easily been prevented if the staff were actually nice and approachable, instead they yell at other travellers who also missed their flight and are probably just as exhausted as we were. Not to mention that most of our things were ruined as well due to the long delay we had. But it's not about the things it's about the suffering our children had to go through during that time. I feel bad that my kids and other kids had to go through that because Turkish Airline staff couldn't be bothered helping out their family.. I do not recommend this airlines and will be flying another airlines next time.- Edinburgh-Dhaka
- Economy
Bestun R
Verified | Aug 28, 2024Manchester-Erbil
Economy
both of our flight to and from erbil were delayed
our flight to erbil was delayed by 8 hours and our flight back from erbil was delayed for 20 hours in Istanbul airport with nio compensation offered, no accommodation, no help whatsoever. this was for 3 passengers and we deserve at least 60-80% refund if not all of the money- Manchester-Erbil
- Economy
- Loss: β¬1500
- Desired solution
Refund
Roya H
Verified | Aug 28, 2024Tehran-Los Angeles
Economy
Unknown
we purchased round trip from los angeles to tehran with Austrian Airlines- June 6th2023-our connection flight from Viena to Tehran Cancelled- we stuck in Vienna for 6 days- then Cheapoir agency provided ticket from Vienna to tehran on Jun 10th 2023!! we Stayed unwillingly in Vienna for 5 days. our return ticket was on Aug.29th 2023- on aug.28th when i called to confirm our tickets - notified all return tickets are cancelled by airline, due to sanction me and my two kids stuck in Iran for 7months and we could be able to return to United states 7 months later.- Tehran-Los Angeles
- Economy
Roya H
Verified | Aug 28, 2024Tehran-Los Angeles
Economy
Unknown
as scheduled we arrived to Frankfurt airport - we have been notified the flight to Munich is canceled - they booked my kids with british airways next day and me and my puppy with lufthansa next day- we spend hours and hours to fix this issue and can flight together- my kids been minor - we lost our baggages ... stayed at hotel over night - unwanted stay and flew to Los Angeles Next day with 2 days delay.- Tehran-Los Angeles
- Economy
Sofiane T
Verified | Aug 27, 2024Malta-Algier
Economy
No reason given
Due to a flight delay operated by Turkish airlines company, I missed my connecting flight and my arrival at the final destination was delayed by more than 04:30 hours. Please find my flight details as the following: - Departure from Malta airport to Istanbul: TK1370 - Departure from Istanbul to Algiers ( missed flight): TK4597 - Departure from Istanbul to Algiers (changed flight) : TK0655- Malta-Algier
- Economy
Lotfi E
Verified | Aug 26, 2024Tunis-Muscat
Economy
My flight on August 19, 2024 from Tunisia to Muscat was canc
My proposals for change were rejected, so I had to accept the date of August 17, 2024, with a transit time of 14 hours, a full trip of 22 hours, and the day of return. On this date, we were surprised that the plane was delayed for approximately two hours at Tunis-Carthage airport. Upon arrival at the Turkish airport, we endured the torment of transit, as I had a family consisting of a wife and two children with me, and we never received cooperation in enjoying a short trip in Istanbul, not even a hotel, not even a meal, and every time we inquired at the inquiries and at the Turkish airlines, all our inquiries were rejected. With contempt and non-compliance, ignoring our requests, and even the treatment inside the plane was bad, especially with children, and not providing them with blankets because the temperature was low inside the plane, which caused the children to suffer from influenza and diarrhea for days.- Tunis-Muscat
- Economy
- Loss: β¬500
- Desired solution
Other
Jamila J
Verified | Aug 26, 2024Amsterdam-Dar Es Salaam
Economy
Title mistake identity
I have been booked as male but I am female. Myself together with my daughter would like if it can be changed
- Amsterdam-Dar Es Salaam
- Economy
- Loss: β¬1065
- Desired solution
Other
Ravi S
Verified | Aug 22, 2024Istanbul-Copenhagen
Economy
Checkin baggage were delayed by about 3 weeks
Boarded flight from Mumbai to Copenhagen on 18th July, with layover in Istanbul. Both the check in luggage was missing. Last of the two bags were delivered after 3 weeks. Resulted in lot of stress due to missing medicines, clothes etc.- Istanbul-Copenhagen
- Economy
- Desired solution
Expenses reimbursement
Rim D
Verified | Aug 22, 2024Edinburgh-Beirut
Economy
Compliant about unacceptable treatment and lack of assistanc
Subject: Formal Complaint Regarding Unacceptable Treatment and Lack of Assistance Dear Turkish Airlines Customer Service, I am writing to formally complain about the appalling treatment I received during my recent travel experience with your airline. My flight from Edinburgh to Beirut on July 2nd was severely delayed, causing me to miss my connecting flight. As a result, I was stranded in Istanbul for over 12 hours with my three children, one of whom is an infant. Despite your responsibility to provide assistance in such situations, I was denied hotel accommodation simply because I hold a Syrian passport. Additionally, although a car was offered to take me to a hotel, this was never arranged, leaving me and my children without proper facilities or support during a distressing time. I had to rely on friends for assistance, which included not having essential items like nappies for my son, Musta. This experience has left me feeling confused, angry, and deeply disappointed in the level of care provided by Turkish Airlines. I demand an explanation for this unacceptable treatment and appropriate compensation for the distress and inconvenience caused. I look forward to your immediate response to this serious matter.
- Edinburgh-Beirut
- Economy
- Desired solution
Refund
Kathleen D
Verified | Aug 21, 2024Chicago-Slovenj Gradec
Economy
Kathleen Dolinar flight 1063 from ISTANBUL to LJUBLJANA conf
After take off i had to use the restroom. i waited for the seat belt signs to go off but they didn't although the food carts were going down the aisle.I take diaretics for a medical condition, so an emergency. I asked the staff, was humiliated b/c they made me go around the food carts, everyone staring, from row 6 then all bathrooms were occupied. Why, if no one was allowed to get out of their seat? Not allowed to go in business class. I have raved about Turkish air to family and friends but will never travel them again. Unfortunate b/c we travel to slovenia from Chicago twice a year. Extremely upset.- Chicago-Slovenj Gradec
- Economy
Sophie J
Verified | Aug 20, 2024Alma-ata-Gothenborg
Economy
One tried to stom me from flying
On June 19, 2024, at 21:00, I purchased a roundtrip ticket from Sweden to Kazakhstan on July 10, 2024, and from Kazakhstan to Sweden on August 10, 2024. My trip was a nightmare! Please find an explonatory text attached.- Alma-ata-Gothenborg
- Economy
- Loss: β¬10000
- Desired solution
Sophie J
Verified | Aug 20, 2024Alma-ata-Gothenborg
Economy
One tried to stop me to fly on 10 August
On June 19, 2024, at 21:00, I purchased a roundtrip ticket from Sweden to Kazakhstan on July 10, 2024, and from Kazakhstan to Sweden on August 10, 2024. From this time my nightmare started. Please find an explanatory text attached.
- Alma-ata-Gothenborg
- Economy
Sophie J
Verified | Aug 20, 2024Alma-ata-Gothenborg
Economy
One tried to stop me to fly on 10 August
On June 19, 2024, at 21:00, I purchased a roundtrip ticket from Sweden to Kazakhstan on July 10, 2024, and from Kazakhstan to Sweden on August 10, 2024. From this time my nightmare started. Please find an explanatory text attached.
- Alma-ata-Gothenborg
- Economy
- Loss: β¬10000
- Desired solution
Qaizar H
Verified | Aug 16, 2024Mumbai-Moscow
Economy
Check in baggage allowance
Check in counter insisted on 40 kg checked in baggage with 8kg hand baggage and 4 kg back pack. Although our over all weight was under 104 kg for the two passengers, I and my wife both senior citizens, we were harassed to reshuffle and bring our hand baggage and back pack to specified limits otherwise pay for extra weight. The manager was adamant that he forced us to throw away some essential food that we were carrying with us that is not available in Moscow due to sanctions. We struggled for nearly two ours with our check in just because our check in baggage was two kg over the allowed 80 kg. I have never faced such staff in my past 42 years of travel.- Mumbai-Moscow
- Economy
- Loss: β¬30
- Desired solution
Other
Shabnam S
Verified | Aug 16, 2024Shiraz-Los Angeles
Economy
My baggage was lost in istanbul airport for 4 days
My flight had delay My baggage was lost for 4 days I didnt have anything to wear I had gifts for my family and friends and I couldnt give it to them I had medications to take and I had no dr prescription to get them from pharmacy You gave me too much discomfort cause I had nothing for 4 continous days- Shiraz-Los Angeles
- Economy
- Loss: β¬500
- Desired solution
Shabnam S
Verified | Aug 16, 2024Shiraz-Los Angeles
Economy
Lost baggage 4 days
I didnt recieve my baggage 4 days after arrival and i want the airline to compensate me because I didnt have any clothes and shoes and tooth brush and gifts I brought for my family and friends and I was so uncomfortable these 4 days and I had to spend money to buy tooth brush, comb, under wear, dress etc
- Shiraz-Los Angeles
- Economy
- Loss: β¬500
- Desired solution
Eva Margareta M
Verified | Aug 15, 2024Bucharest-Jakarta
Economy
Successful claim
Unknown
Our flight TK1046 scheduled on the 2nd of August at 21:45 from Bucharest has been delayed by around 2hr and 30 min. The consequence was that we missed the connecting flight TK56 from Istanbul to Jakarta, which was scheduled on the 3rd August 1:50 am. We were transferred for the next flight to Jakarta which was on the 4th of August 1:50 am, so we had to wait for 24 hours in Istanbul to be re embarked. We lost one night of paid accommodation in Jakarta, not to mention the inconveniences caused by the situation.- Bucharest-Jakarta
- Economy
- Successful claim
Nandan Sanjay S
Verified | Aug 15, 2024Amsterdam-Mumbai
Economy
Unknown
My flight from AMsterdam to IStanbul is delayed more than 2 hours so I missed the connecting flight, I have been given connecting flight of next day which is causing 24 hr delay in my entire journey- Amsterdam-Mumbai
- Economy
Rohina R
Verified | Aug 12, 2024Omaha-Istanbul
Economy
Forced to make unnecessary charges in Seattle Tacoma Airport
The Turkish airline desk employees forced us to make unnecessary charges. They wanted us to pay an extra $330 because we checked to carry-on bags. Previously the Alaska Airlines employees which we had a connecting flight from told us that it would all be complementary and completely free of charge, but the Turkish employees said that in order for us to be able to board the flight we needed to pay the $330. I contacted Alaska Airlines and explained the situation to them, they said we should contact turkish airlines as they were the ones who charged us. Iβve tried contacting turkish airlines in multiple numbers and ways but I canβt seem to find anyone who can respond and help me with my situation.- Omaha-Istanbul
- Economy
- Loss: β¬330
- Desired solution
Zahra A
Verified | Aug 12, 2024Tehran-Δ°stanbul
Economy
Lack of adequate and accurate information
Dear Sir/Madam, I am zahra alizamani and I would like to make a complaint about my last flight with your airline. Since it is my first time to travel to Canada, I preferred to choose your airline to come to Istanbul first and then go to Vancouver after a short stopover. First of all, my flight from Tehran to Istanbul on August 8 (flight number 871), 2024 was delayed by 7 and a half hours, which was not properly communicated. In the next step, after a 7 and a half hour delay at Imam Khomeini Airport in Tehran, they informed us that we are on the list of flight 0075 on August 10th, but they are not able to deliver the boarding pass to us and we have to leave our boarding pass in Istanbul airport from Turkish Airlines and since the flight has been moved to August 10th, we have to pick up all t luggages. After we arrived in Istanbul, we first had to pick up our luggages and no one at the airport gave us any guidance on how to issue a ticket. The main problem was carrying luggage all the time. Unfortunately, we were treated very disrespectfully at a security gate at the airport. I asked the agents to help some elderly ladies who were with us put the luggage on the security rail, and they laughed and refused my request. As the women were very old and it was not possible for them to carry the luggage, I helped them and carried the 23 kg luggage by myself. Then they rudely and humiliatingly askedΒ what nationality I am, and I answered that I am Iranian, and they laughed at me again. This behavior was very disrespectful, I realized that they understand English perfectly, but they pretend not to understand what I am saying. After we arrived at the Turkish Airlines station, a female expert answered us that the plane was filled on August 10 with the number 0075 and our names are not on this plane. We were very worried, but another expert patiently told us to wait and after checking in, he gave us a sheet that announced that with that ticket we can go to the hotel desk and apply for hotel accommodation. But he didn't give us any information about the final check-in, so we went to theΒ hotel desk station. I emphasize again that the biggest problem was carrying the luggages, it was in the airport transfer (airport-hotel), no one helped the elderly people and this was really uncomfortable, so we had to carry our own luggage as well as our elderly companions. We were helping. We were very comfortable in the hotel In fact, we were very satisfied with the hotel, but on the last day, the airport transfer arrived late and we arrived late at the airport, and again the matter of carrying luggage was problematic, the transfer did not have the capacity to carry luggage at all and there was no help. At the Istanbul airport, after 2 days of hard waiting, we found out at the counter that the flight has been booked for us and the ticket has not been confirmed. We were at the corner for almost 30 minutes and the Turkish Airlines expert politely told us that we should have finalized our tickets and it was done online. We were very lucky that 3 people had canceled their flights on August 10th and the expert could issue the tickets for us. During 3 days, unfortunately, we had our worst travel experience. I am very sorry that your airline does not have any support in providing detailed information on these matters. There was no e-mail and no expert and this is very sad. Again, I declare that my friends and I had a very good stay at the Park Inn Hotel, but the way the people and the check-in gate and the information of Turkish Airlines were very unfavorable, so I will definitely not choose Turkish Airlines in future trips. I hope that you will consider measures in this regard and find a solution for these problems. Zahra alizamani
- Tehran-Δ°stanbul
- Economy
Zahra A
Verified | Aug 12, 2024Tehran-Δ°stanbul
Economy
Lack of adequate and accurate information
Dear Sir/Madam I am zahra alizamani and I would like to make a complaint about my last flight with your airline. Since it is my first time to travel to Canada, I preferred to choose your airline to come to Istanbul first and then go to Vancouver after a short stopover. First of all, my flight from Tehran to Istanbul on August 8 (flight number 871), 2024 was delayed by 7 and a half hours, which was not properly communicated. In the next step, after a 7 and a half hour delay at Imam Khomeini Airport in Tehran, they informed us that we are on the list of flight 0075 on August 10th, but they are not able to deliver the boarding pass to us and we have to leave our boarding pass in Istanbul airport from Turkish Airlines and since the flight has been moved to August 10th, we have to pick up all t luggages. After we arrived in Istanbul, we first had to pick up our luggages and no one at the airport gave us any guidance on how to issue a ticket. The main problem was carrying luggage all the time. Unfortunately, we were treated very disrespectfully at a security gate at the airport. I asked the agents to help some elderly ladies who were with us put the luggage on the security rail, and they laughed and refused my request. As the women were very old and it was not possible for them to carry the luggage, I helped them and carried the 23 kg luggage by myself. Then they rudely and humiliatingly askedΒ what nationality I am, and I answered that I am Iranian, and they laughed at me again. This behavior was very disrespectful, I realized that they understand English perfectly, but they pretend not to understand what I am saying. After we arrived at the Turkish Airlines station, a female expert answered us that the plane was filled on August 10 with the number 0075 and our names are not on this plane. We were very worried, but another expert patiently told us to wait and after checking in, he gave us a sheet that announced that with that ticket we can go to the hotel desk and apply for hotel accommodation. But he didn't give us any information about the final check-in, so we went to theΒ hotel desk station. I emphasize again that the biggest problem was carrying the luggages, it was in the airport transfer (airport-hotel), no one helped the elderly people and this was really uncomfortable, so we had to carry our own luggage as well as our elderly companions. We were helping. We were very comfortable in the hotel In fact, we were very satisfied with the hotel, but on the last day, the airport transfer arrived late and we arrived late at the airport, and again the matter of carrying luggage was problematic, the transfer did not have the capacity to carry luggage at all and there was no help. At the Istanbul airport, after 2 days of hard waiting, we found out at the counter that the flight has been booked for us and the ticket has not been confirmed. We were at the corner for almost 30 minutes and the Turkish Airlines expert politely told us that we should have finalized our tickets and it was done online. We were very lucky that 3 people had canceled their flights on August 10th and the expert could issue the tickets for us. During 3 days, unfortunately, we had our worst travel experience. I am very sorry that your airline does not have any support in providing detailed information on these matters. There was no e-mail and no expert and this is very sad. Again, I declare that my friends and I had a very good stay at the Park Inn Hotel, but the way the people and the check-in gate and the information of Turkish Airlines were very unfavorable, so I will definitely not choose Turkish Airlines in future trips. I hope that you will consider measures in this regard and find a solution for these problems. Zahra alizamani
- Tehran-Δ°stanbul
- Economy
Olimdjon B
Verified | Aug 10, 2024Moscow-Varna
Economy
wheelchair
Dear Sir/Madam, I did arrange in Vnukovo Moscow airport wheelchair for my friend FREDERIK ADRIANUS JOHANNES BLOM on July 25, 2024 who was flying to Istanbul with the flight number TK416. When airplane landed in Istanbul airport there was no wheelchair. After waiting half an hour he have to walk to the gate with his stick. How and what you can do about it? Kind regards, O.Beknazarov +359 2474 352- Moscow-Varna
- Economy
Seuedmajid M
Verified | Aug 9, 2024Istanbul-Tehran
Economy
Flight canceled with no notice in reasonable time.
Flight from Istanbul Sabiha gocchen on 6th August TK7688 20:45 was cancelled. With notice 1 hour before. Next flight 3:30am on 7th aug canceled the next flight 6:30 pm 7th aug cancelled. Finally they fly on 8th aug at 7:50.
- Istanbul-Tehran
- Economy
- Loss: β¬400
- Desired solution
Elias N
Verified | Aug 8, 2024Beirut-San Francisco
Economy
Delayed for 14.5 hours from BEY
My original flight TK827 departing bey on Monday at 22.05 to istanbul was delayed by 14.5 hrs which resulted in me and my family missing our connection TK289 to SFO. We were rescheduled on 2 different flights istanbul to lhr where we had to sleep on the floor of the arrivals terminal 2 cause we couldnβt get a hotel - then we boarded our flight to sfo (arriving on the 7th). I expect a compensation at the highest level for this mess.- Beirut-San Francisco
- Economy
- Desired solution
David M
Verified | Aug 7, 2024Istanbul-Miami
Economy
Denied boarding on TK 0077 July 30, 2024 due to overbooking
I had a valid ticket for TK 0077 from Istanbul to Miami, FL, USA. but the flight was overbooked and I was denied boarding. I was offered 600 euros in compensation and a free night in a hotel in Istanbul. I accepted the offer but when I arrived the next day on the evening of July 31, I was told that the airline did not handle this at the airport. I was given a local phone number and email to use to send a Refund Request Form. They said they would compensate me only 300 euros and I would have to see the rest from Turkish Airlines in Turkey. So far, my attempts to reach their office has been unsuccessful and I have received no compensation as of yet.
- Istanbul-Miami
- Economy
- Desired solution
Kamilya K
Verified | Aug 7, 2024Baku-Δ°stanbul
Economy
Careless treatment from the stuff
My flight number is TK0337 from Baku to Istanbul. I have experienced the worst treatment from Turkish Airlines in years. I will make my complaint very clearly. The stuarts in economy class were rude, ignorant, careless. While they were riding the trail, they hit my leg, did not apologise and passed through!!! Moreover, my seat was already hit by stuarts passed by. It is such humiliation! This is the outrageous treatment that Turkish Airlines have ever provided!!! I demand a compensation for myself, as you treat your clients so vigorously!- Baku-Δ°stanbul
- Economy
- Desired solution
Refund
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