Turkish Airlines complaints: comments, page 7
502 comments
Muhammad D
Verified | Feb 5, 2025
Bucharest-Istanbul
Economy
No reason given
ΠΠ° Ρ ΠΎΠ±ΡΠ°ΡΠΈΠ»ΡΡ ΠΊ ΠΏΡΠ΅Π΄ΡΡΠ°Π²ΠΈΡΠ΅Π»Ρ ΡΡΠΎΠ± ΠΌΠΎΠΉ Π±ΠΈΠ»Π΅Ρ ΠΏΠΎΠΌΠ΅Π½ΡΠ»ΠΈ Π½Π° Π΄ΡΡΠ³ΠΎΠΉ ΠΏΠΎΠ΄Ρ ΠΎΠ΄ΡΡΡΠΉ ΡΠ΅ΠΉΡ ΠΎΠ½ΠΈ ΠΌΠ½Π΅ ΠΎΡΠΏΡΠ°Π²ΠΈΠ»ΠΈ ΠΊ Π°Π³Π΅Π½ΡΡΠ²Π΅ Ρ ΠΊΠ°ΡΠΎΡΠΎΠ³ΠΎ Ρ ΠΊΡΠΏΠΈΠ»Ρ Π±ΠΈΠ»Π΅Ρ Π½ΠΎ Π² Π°Π³Π΅Π½ΡΡΠ²Π΅ ΡΠΎΠ»ΠΊΠΎ ΠΏΠΎΠΌΠ΅Π½ΡΠ»ΠΈ Π±ΠΈΠ»Π΅Ρ ΠΡΡ Π°ΡΠ΅Ρ ΠΡΡΠ°Π½Π±ΡΠ» Π° Π±ΠΈΠ»Π΅Ρ ΠΡΡΠ°Π½Π±ΡΠ» ΠΡΡΠ°Π½Π±Π΅ Π°Π½ΠΈ Π½Π΅ΡΠΌΠΎΠ³Π»ΠΈ ΠΏΠΎΠΌΠ΅Π½ΡΡ ΠΈ ΠΎΡΠΎΡΠΌΠ»ΡΠ»ΠΈ ΠΌΠ½Π΅ Π½ΠΎΠ²ΡΠΉ Π±ΠΈΠ»Π΅Ρ ΠΡΡΠ°Π½Π±ΡΠ» Π’Π°ΡΠΊΠ΅Π½Ρ Π½ΠΎ ΠΏΠΎΠΏΡΠ°ΡΠΈΠ»ΠΈ 200 Π΅Π²ΡΠ° Π·Π° Π±ΠΈΠ»Π΅Ρ
- Bucharest-Istanbul
- Economy
Thomas P
Verified | Jan 29, 2025Economy
Problems on Airport Lagos/Nigeria
Ladies and Gentlemen! TK-12282489 #S1-38046484# regarding your Feedback I showed up for this flight, but the check-in counter in Lagos/NIgeria was closed or only open to selected passengers. This check in counter was for the airline Turkish Airline. If the staff at the check-in counter don't let me in, I won't be able to board this flight, even though I was there. It can also be seen that I subsequently booked a Lufthansa flight; there don't seem to be any problems with check-in with this airline. I don't necessarily want to blame Turkish Airline, the problem is probably the check-in in Lagos/Nigeria. I had to book a new flight through Lufthansa because my visa had expired. This flight then went to Frankdurt and in Frankfurt I had to buy a new ticket to Vienna. Total cost 2538 euros. Due to this serious incident, I will avoid Turkish Airline in the future. Best regards Thomas Plechinger- Economy
Ryszard K
Verified | Jan 28, 2025Economy
Look out
Dear Madam Sir Give back my monety USD: 49 + 1002,70. I paid 28th Jan and not received my elektronik ticket: 4th No. Warsaw - Banjul 24th Nov. Banjul - Warsaw CodΔ reservation LG36R6 Ryszard Kosmala- Economy
- Desired solution
Expenses reimbursement
Nicole J
Verified | Jan 25, 2025Economy
Land other airport. Take off again, miss connecting flight.
We landed in Ankara without explanations We had to stay in the plane during about one and a half hour Than we took off for Istanbul and my plane to Luxembourg was gone,I missed an important appointment in Luxembourg They gave me another ticket Istanbul Luxembourg for the next day I was waiting the whole night after about 15 hours in this plane
- Economy
- Loss: β¬120
- Desired solution
Expenses reimbursement
Stefan N
Verified | Jan 24, 2025Amsterdam-Sofia
Economy
No reason given
The delay accrue in Amsterdam, for more than 3 hours, therefore we missed the flight to Sofia from Istanbul. Hotel was arranged by the airline, but no food. We purchased dinner by ourselves, but I have no vouchers- Amsterdam-Sofia
- Economy
Garyfallia G
Verified | Jan 23, 2025Athens-Newark
Economy
No reason given
Forwarding my sisters message speaking on my behalf, which has been sent directly to turkish airlines: "Good evening, Me, Aikaterini Gklantzouni and my sister, Garyfallia Gklantzouni travelled with TK airlines from ATHENS to NEW YORK with layover to Istanbul airport NOVERMBER 2023, but we were extremely disappointed due to a series of flight delays and failures cause by your good company. We arrived at our final destination (New York) 2 days later than initially expected. Our initial flight schedule was as per below: TK 1850 ATH-IST 02 NOV 2023 DEPARTURE: 15:20 ARRIVAL: 17:55 TK 029 IST-EWR 02 NOV 2023 DEPARTURE: 19:10 ARRIVAL: 23:35 Instead of the above initial plan (with arrival date 2 November 2023) we finally arrived in New York city at a different airport (JFK) than the one we planned, 2 days later than planned and more specifically at 4 November 2023 07:20 after sleeping having overnights both in IST and BOS. Our trip due to TK airlines delays finally happened as per below: We arrived at IST with more than 3 hours delay, leading to a miss of our second leg, you guided us to a hotel after many hours of waiting and trouble and then we flew with TK 0081 3NOV 15:50 IST-BOS were we again had a delay !!!! and we missed the second leg again due to your companyβs failure and had to stay again overnight to BOSTON. Then you planned us another flight the next day morning through another company (JetBlue) FLIGHT 517 BOS-JFK 4 NOV when we finally arrived at our destination (different airport) after many hours of exhaustion. The above delays of your airlines and the back to back failures of your logistics led to the unacceptable experience for us to miss 2 days of our trip in new York, to miss the precious time we wanted to spend with our beloved brother we at the time was a student in New York and to one of us suffering an illness. We want a full refund of our tickets and a compensation for all the trouble created by your side. We are waiting your response the soonest possible, if not, we will take legal actions"- Athens-Newark
- Economy
Aikaterini G
Verified | Jan 22, 2025Athens-Newark
Economy
No reason given
This is the messge we sent to Turkish airlines: Good evening, Me, Aikaterini Gklantzouni and my sister, Garyfallia Gklantzouni travelled with TK airlines from ATHENS to NEW YORK with layover to Istanbul airport NOVERMBER 2023, but we were extremely disappointed due to a series of flight delays and failures cause by your good company. We arrived at our final destination (New York) 2 days later than initially expected. Our initial flight schedule was as per below: TK 1850 ATH-IST 02 NOV 2023 DEPARTURE: 15:20 ARRIVAL: 17:55 TK 029 IST-EWR 02 NOV 2023 DEPARTURE: 19:10 ARRIVAL: 23:35 Instead of the above initial plan (with arrival date 2 November 2023) we finally arrived in New York city at a different airport (JFK) than the one we planned, 2 days later than planned and more specifically at 4 November 2023 07:20 after sleeping having overnights both in IST and BOS. Our trip due to TK airlines delays finally happened as per below: We arrived at IST with more than 3 hours delay, leading to a miss of our second leg, you guided us to a hotel after many hours of waiting and trouble and then we flew with TK 0081 3NOV 15:50 IST-BOS were we again had a delay !!!! and we missed the second leg again due to your companyβs failure and had to stay again overnight to BOSTON. Then you planned us another flight the next day morning through another company (JetBlue) FLIGHT 517 BOS-JFK 4 NOV when we finally arrived at our destination (different airport) after many hours of exhaustion. The above delays of your airlines and the back to back failures of your logistics led to the unacceptable experience for us to miss 2 days of our trip in new York, to miss the precious time we wanted to spend with our beloved brother we at the time was a student in New York and to one of us suffering an illness. We want a full refund of our tickets and a compensation for all the trouble created by your side. We are waiting your response the soonest.- Athens-Newark
- Economy
Cankut B
Verified | Jan 15, 2025Amsterdam-Δ°stanbul
Economy
Weather conditions
The plane should have departed at 14:55, but I kept getting emails that the flight was delayed. There were no information updates from any responsibles at the airpory. There was no care. The plane departed at 18:16. The delayance disturbed me psychologically.- Amsterdam-Δ°stanbul
- Economy
Meenaxi P
Verified | Jan 15, 2025Economy
Lost medicines in flight No. 30
I am Meenaxi Rajendra Patel, I have lost my medicine in the flight EWR to Istanbul flight no. 30. It is white bag, inside there is ziplock bags which there has 2 injections. I request to please send the medicine packet on given address below: Om Niwas, Brahmakumaris, Joshi Estate Near Rajawadi Hosipital, Ghatkopar (E), Mumbai 400077 Thank you for your cooperation. Regards, Meenaxi Patel
- Economy
- Loss: β¬6791
- Desired solution
Other
Mohamed F
Verified | Jan 13, 2025Hamburg-Alexandria
Economy
Successful claim
Weather conditions
My flight from Hamburg to Istanbul was delayed and due to that delay I couldn't catch the connecting flight and I had to wait 24 hours to board on the next day flight.- Hamburg-Alexandria
- Economy
- Successful claim
Raquel M
Verified | Jan 13, 2025Economy
bad treatment
I hereby express my indignation at the way in which boarding the plane (Istanbul-Porto) was handled. It was raining heavily and we had to stand in the rain to get on the plane!! This treatment is unacceptable, I spent 4 hours traveling with my clothes completely wet!! It's not a low cost company, do I pay business for this??? When they put everyone on the bus, the door that opened was the opposite one to where I was and I was the only one who had to get on the plane??? but what service is that? and what service guarantee do you give to business customers? I await a quick response- Economy
Eleftheria A
Verified | Jan 12, 2025Economy
Seats were changed without informing us. IST to SGN
When we arrived on airport Athens Eleftherios Venizelos for the check-in, we were informed that the plan was changed and our seats that we had already selected were no longer valid and we had approximately 11hours flight on total different seats. We are very disappointed about that because it is the first time after many flights facing a problem like this from any airline company. We are looking forward for your actions as soon as possible. Thank you in advance, Eleftheria Agathopoulou- Economy
- Desired solution
Refund
Lucy M
Verified | Jan 9, 2025Economy
Damaged baggage
We eventually received our baggage 5 days after our flight landed. One of the suitcases was damaged and we are having terrible problems getting compensation for the damage. They have offered us Β£84 when the new suitcase cost Β£180 and have thrown every obstacle in our path to try and provide the info they want. Having very reluctantly accepted the claim, they have now blocked the procedure form and I have to do a new claim every time they ask for more information.- Economy
- Desired solution
Refund
Ophelie D
Verified | Jan 9, 2025Brussels-Istanbul
Economy
Technical problems
Dear AirAdvisor Customer Service Team, I am writing to formally request a refund for the disruption caused by delays on my recent journey with Turkish Airlines. Below are the details of the flights: First flight TK1940: Brussels (BRU) to Istanbul (IST) Initial Scheduled Departure: 18:30 (local time BRU) Initial Scheduled Arrival: 23:55 (local time IST) Actual Departure: 22:45 (local time BRU) Actual Arrival: around 04h35 (local time IST) Second Flight TK0762: Istanbul (IST) to Dubai (DXB) Initial Scheduled Departure: 01:25 (local time IST) Initial Scheduled Arrival: 06:50 (local time DXB) Due to the significant delay of flight TK1940, we missed our connecting flight, TK0762, from Istanbul to Dubai. As a result, we were assigned on a later flight (TK0764) departing Istanbul at 07:55, which caused us to arrive in Dubai much later than planned. This second flight was also delayed by an additional 40 minutes. These cumulative delays disrupted our travel plans significantly. We lost an entire day of our trip, including pre-booked excursions and other arrangements that we were unable to attend. Given the circumstances and the impact this has had on our travel experience, I kindly request a refund for the inconvenience caused and for the expenses incurred as a result of this delay. Please let me know if additional documentation or information is required to process this request. Thank you for your understanding and assistance. I look forward to your prompt response. Best regards, OphΓ©lie Duquesne- Brussels-Istanbul
- Economy
Nora M
Verified | Jan 8, 2025Economy
One damaged and one delayed luggage
I had a ticket from LAX airport to Iran-Tehran. One of my luggage had not been send by my flight! I was waiting for 2 hours to find where is the luggage. After 2 hours wasting my time and waiting in the line, finally I was noticed it will be send by next flight. They gave me a phone number to follow up 2 days later to see if they can send it to the airport in order city. I got my luggage with 3 days delayed! My second luggage had been broken during the flight! I had a very bad experience on my vacation at the beginning of the year 2025!- Economy
- Desired solution
Cristina I
Verified | Jan 6, 2025Bucharest-Rome
Economy
I tried to call them and also send a feedback form and nothing simply nothing , i was stuck in the airport
- Bucharest-Rome
- Economy
Aisha Devi E
Verified | Jan 5, 2025Barcelona-Tbilisi
Economy
No reason given
Hello, Our flight was rebooked on the day of the show, suddenly. The airline first said our first leg (TK1856) was cancelled, then delayed. They rebooked us on the same flights the next day - so instead of departing on Nov 21, we departed on Nov 22. Despite my multiple contacts with them, they refuse to comply to EU regulations and only offer compensation in the form of miles, and claim they are not obliged to pay compensation. We arrived in Tbilisi 24 hours and 42 minutes later than originally planned. Thanks and all the best- Barcelona-Tbilisi
- Economy
Nafeesh B
Verified | Dec 27, 2024Economy
Baggage delayed more than 8 hours
I have chosen Turkish Airlines for a comfort travel when there were other airlines with cheaper rates. My final destination was Tblisi and I came here for a 7 days holiday package which was preplanned. Unfortunately due to delayed baggage I lost my one day vacation trips scheduled. My family also travelled through other airlines to tblisi due to unavailability of tickets at that time. I would like to claim for the discomfort caused by the airline , loss of 1 scheduled vacation trip of the family , tension caused at airport, waiting time at airport for more than 8 hours, not able to change dress and freshen up from a long travel.
- Economy
- Desired solution
Naveed A
Verified | Dec 24, 2024Milano-Lahore
Economy
No reason given
Faligt let for 4 hours form malpensa airport but mi Faligt istanbul to lahore let for 24 hours i am stay in istanbul 24hor Thanks- Milano-Lahore
- Economy
Ahmed Mahmoud Abdelkhalek Abdelshafey E
Verified | Dec 23, 2024Amsterdam-Alexandria
Economy
Technical problems
My flight was cancelled 15 minutes before onboarding. the Turkish airline service desk was over crowded as this was a big plane B787-9, an accordingly I rebooked a flight next day through the online option. I had to go back home and take all my luggage back to my apartment and then go to the air port again on the next day. The convenient flight had longer stop over time. This delay caused a lot of disturbance for me and my family as I had to reschedule my engagement plans. unseen costs are my dad who took a day off to pick me up from the airport and had to take another day off due to the rescheduling.- Amsterdam-Alexandria
- Economy
Loida M
Verified | Dec 21, 2024Economy
Delayed flight with late notice
December 18,2024 9:35pm is my flight back to Germany.As an International flight,a passenger is required to be at the airport 4-6 hrs before the time of flight.I arrived at the airport at around 6pm in the afternoon and saw that the check-in line is very long.It is already 7pm and the check-in counter is not yet open. There is no announcement from the airlines that the flight is going to be delayed. I have checked my email and had recieved an email stating that there is a change in the original flight. It was very disappointing because we are all already in the airport waiting,tired from a long line standing and Hunger. The notice of the change of flight is very late.Imagine the original flight is 9:35 pm and was moved to 0015 Midnight. We are already standing there from 6pm,what more for the passengers who have been there at 4pm. I also missed my connecting flight and waited for another 6 hrs in Istanbul Airport. This is not acceptable and very inconvenient. I believe I deserve to recieve compensation from your Company for the inconvenience.- Economy
- Desired solution
Faezeh M
Verified | Dec 21, 2024Stockholm-Tehran
Economy
I had uploaded my valid student documents to the Turkish airline website so they let me to buy a student ticket because if they reject your student documentation you canβt even buy the discounted ticket. And in their check in document they didnβt state clearly that you need to bring student Id. They didnβt let me get onboard although I showed them my student card picture and my transcript and my student email. I begged them thatβs fine just let me get onboard and then sent me the invoice of the difference rate as I have Swedish personal number and thatβs totally legal but they didnβt. This costed me both financially and mentally as I had to book another flight without discount although still on their website I was student type and also I have to now have a long layover for 13 hours at Istanbul. They could have help me instead of giving me attitude and acting cold hearted. Also their airline office didnβt help me with rebooking and I had to stay 1 hour on call to rebook. And the customer service told me they could have just rebooked it from their office at the airport but they didnβt
- Stockholm-Tehran
- Economy
Savita B
Verified | Dec 20, 2024Mumbai-Birmingham
Economy
Don't remember
Airline refunded for Savita Bakliwal, but denied claim for Prabhat bakliwal on the grounds that he did not have transit visa for Germany. We could have chnaged the same flight to birmingham from Zurich rather than Munich to avoid transit visa requirements but the airline executive told us that as flight is delayed you will miss connection and thus we will reimburse you the ticket amount. However that didnt happen. I booked extra ticket from Mumbai to London and had to incur 170 GBP extra for taxi charge from London to Birmingham- Mumbai-Birmingham
- Economy
Immaculata B
Verified | Dec 19, 2024Rome-Bangkok
Economy
Successful claim
No reason given
Please see information provided by my husband Colin Mccann in - Claim #377990. He has already provided all of the information- Rome-Bangkok
- Economy
- Successful claim
Premila P
Verified | Dec 16, 2024Istanbul-Mahebourg
Economy
Delay of 5hours- Not compensated.
There was a delay of 5 hours from Istanbul to MRU on 28 Jul. The reason was untold. I travelled from Catania- Istabul-Mru. The flight from Istanbul to Mru was delayed. I had my friends travelling together with from Catania-Istanbul- Mru they received their compensation. I had made a complaint previously; I did not receive any update. There is no email where we can contact them. Only an international number is there.
- Istanbul-Mahebourg
- Economy
- Desired solution
Ejderhan K
Verified | Dec 15, 2024New York-Istanbul
Economy
Complaint Regarding Uninformed Delay by Turkish Airlines
I am writing to express my dissatisfaction regarding the Turkish Airlines flight TK002 scheduled to depart on December 13, 2024, from New York JFK to Istanbul at 8:00 AM. Despite the scheduled departure time, passengers were left waiting for hours without any information or updates, and the flight eventually departed at 2:00 AM the following day. During this extended delay, no explanation was provided to passengers, and no services were offered, which caused significant inconvenience. As a reputable airline, Turkish Airlines is expected to ensure proper communication and care for its passengers during such situations. Unfortunately, the lack of transparency and support was unacceptable. I kindly request an explanation for this delay and the steps Turkish Airlines will take to address my inconvenience. Additionally, I would like to be informed about any compensation or remedies available for this experience.- New York-Istanbul
- Economy
- Desired solution
Anonymous member
Verified | Dec 14, 2024Schonefeld-Antalya
Economy
refund taxes, fees, or surcharges associated with my ticktes
I am writing to formally request a refund or compensation for the issues I faced during my recent travel with Turkish Airlines. Below are the details of my booking and the challenges I encountered: Booking Details: β’ Booking Reference: UDNKSY β’ Outbound Flight: Berlin (BER) to Antalya (AYT) via Istanbul (IST) β December 10, 2024 β’ Return Flight: Antalya (AYT) to Berlin (BER) via Istanbul (IST) β December 18, 2024 β’ Ticket Price (Round Trip): β¬259 Incident Summary: 1. On December 10, 2024, I successfully traveled from Berlin to Antalya via Istanbul without any issues. 2. However, during my connection flight on December 10, I was stopped at passport control in Istanbul without any specific reason and was not allowed to proceed to my connecting flight to Antalya. 3. To avoid staying overnight at Istanbul Airport, I purchased a new ticket to return directly to Berlin on the same evening (December 10, 2024) at a cost of β¬400. Request for Refund or Compensation: Given the circumstances, I kindly request your cooperation in: 1. Reimbursing the unused portion of my return flight (Antalya to Berlin via Istanbul on December 18). 2. Compensating the additional cost incurred (β¬400) for purchasing a new ticket to Berlin on December 10. 3. If a full refund or compensation is not possible, I would appreciate a refund of any refundable taxes, fees, or surcharges associated with my tickets. I am open to any additional steps or cooperation required from my side to resolve this issue. Supporting Information: β’ The situation at passport control was beyond my control, and I made every effort to resolve the issue. β’ I was unable to use the remaining portion of my round-trip ticket as a result of this incident. β’ I have attached all relevant documents, including my original ticket, the new ticket I purchased, and any other supporting evidence. I would also like to mention the significant inconvenience and distress I experienced during this trip. I was traveling to attend an important workshop critical for my professional development, which I unfortunately missed due to the issues at Istanbul Airport. Furthermore, I spent several hours at the airport under stressful circumstances, during which the behavior of some airport staff was unprofessional and deeply upsetting. This entire experience has caused me considerable emotional distress, in addition to the financial burden. I understand that Turkish Airlines values its customers and has a strong reputation for excellent service. I kindly request that you review my case and consider reimbursing me for the additional costs and unused portion of my ticket. I look forward to your response at your earliest convenience. Thank you for your understanding and assistance. Kind regards, Zahra Nazari- Schonefeld-Antalya
- Economy
- Loss: β¬659
- Desired solution
Saurabh J
Verified | Dec 10, 2024Vienna-Delhi
Economy
Technical problems
We were stuck on Vienna Airport with us not being informed about the impending delay in our flight. We stayed in queue for while checking in for about 2 hours without the queue moving forward. We felt hungry and had nothing to ear so finally left the queue to the nearby Burger King to have some food to eat. We came back in queue and found ourself to be further behind now. At the checkin counter in Vienna, we were told that they could not give us our Boarding pass for the connecting flight to India and yold us to collect it from Istanbul. The flight took off quite late from Vienna. When we reached Istanbul, there was further chaos as we had to travel more than a km within the airport to reach the Airline counter from where we had to collect the Boarding pass to Delhi. The queues were terribly long and there were more than 300 people in queue. The airline staff did not manage things properly and there were very few counters that were open to help all the passengers. We finally again stayed in queue for about 1.5 hours, and then managed to get the Boarding passes finally. It was dismal management from the airline and no compensation for the time, money, inconvenience provided to us.- Vienna-Delhi
- Economy
Luis C
Verified | Dec 8, 2024Rome-Istanbul
Economy
Successful claim
Don't remember
The flight from Rome Fiumicino to Istanbul TK1864 Oct 27 2023 arrived with a 4 hour delay, making us lose our connection flight to Mauritius- Rome-Istanbul
- Economy
- Successful claim
Joginder D
Verified | Dec 4, 2024Istanbul-Dubai
Economy
My flight was changed and not informed me.
ruined my holiday with my mother and want half the ticket price back because not all my fault because not informed of the change!- Istanbul-Dubai
- Economy
- Desired solution
Refund
Joginder D
Verified | Dec 4, 2024Istanbul-Dubai
Economy
My flight was changed and not informed me.
I sat at the airport for six hours waiting for my flight. I was not informed that the flight was changed that is why l missed the flight!- Istanbul-Dubai
- Economy
- Desired solution
Refund
Karen L
Verified | Dec 4, 2024Birmingham-Phuket
Economy
Successful claim
Technical problems
We were sat on bhx runway for 2.5 hrs before taking off due to an electric fault. That's what we were told. During this time everyone on the plane was sweating and hot but we were not offered any drinks. We then missed our connection flight and was told we would be put into a hotel 40 mins away. It was actually 1 hr away. We were also told we would be provided with food and drink and infact the only drinks we were offered was water and the meal was chips with w chicken drumsticks which were cold and pink in the middle and warm on the outside so we would not eat them. We had to go and buy food and fizzydrinks . This was not a good experience with turkish airlines. We were then given an alternative flight that was 24 hrs later, only to arrive and that flight was also late by over 3 hrs.!- Birmingham-Phuket
- Economy
- Successful claim
Colin M
Verified | Dec 4, 2024Rome-Bangkok
Economy
Successful claim
No reason given
Our flight from Rome was late leaving and when we arrived at Istanbul we rushed to the gate to get our connecting flight to Bangkok (TK058) but the flight had already closed and was leaving. This was very stressful. We had to be rescheduled onto a new connecting flight to Bangkok (TK068). Our new connecting flight arrived in Bangkok about 9 hours later than our original flight. We had booked accommodation in Bangkok for the night of the 12th so that we could check in and sleep as soon as we arrived in Bangkok at 6:05am, because my mother in law, Italia Bova, is 88 years old. I tried to get the additional night refunded by the hotel but the hotel would not agree to the refund. We arrived at Bangkok at 15:25 on 13 September 2024. Our original arrival time was supposed to be 06:05 that same morning, 13 September 2024. I have tried to claim with the airline directly but all they will offer me is loyalty points. I have attached their response to this claim.- Rome-Bangkok
- Economy
- Successful claim
Lucky H
Verified | Dec 3, 2024Oslo-Istanbul
Economy
Charging for under limit baggage weight
I am a frequent flyer and travelled from Oslo to Istanbul using Turkish airline. I found Turkish airline one of the worst in professional/staff level. The staff were fraudulent, their weighing balance was not correct, and they fraudulently charged me for 2 kg though the weight was 1Kg less than 30Kg limit which I weighed using validated weighing balance at home. They are very unhelpful and disrespectful to passengers. I had shown all my bags at baggage delivery counter, paid NOK 631 to cover extra 2Kg and went for boarding and then they made an issue for my computer bag and did not let me take my computer bag. I was so irritated with such a greedy behavior from the airline personal and preferred to leave my computer bag in dustbin rather than paying Euro 102 extra for taking the computer bag in the plane.- Oslo-Istanbul
- Economy
Gloriose U
Verified | Dec 3, 2024Seattle-Kigali
Economy
I booked the flight in may and I canceled
I booked the flight in may I canceled for my personal reasons and the when I call the agency to get a refund they ask me to pay $400 for them to give me the full amount of my ticket which was $1800 and then they told me that I will get my refund in August Iβve been waiting for my refund until now please I need help to ge my money back I didnβt use the ticket plz be faithful to your customers thanks- Seattle-Kigali
- Economy
- Desired solution
Refund
Charity Uloma M
Verified | Dec 3, 2024London-Abuja
Economy
I bought a return ticket June 2023,for a flight to Abuja for 18 Dec 2023.To my utmost shock and disappointment having arrived at the airport the staff complained my luggage was overweight by approximately 5/6 kilos,I obliged to pay, they declined saying i should take out some stuff. While doing this I was informed the gate is now closed!! I could no longer travel that day.This caused me to miss my nieces wedding. They initially got a flight for the next day to Lagos, i rejected it as my destination was Abuja where I have a reservation.i was then booked in to arrive on Wednesday, a reservation was made at a nearby hotel. Given voucher for shuttle and breakfast. On getting to my hotel,I was declined breakfast as this wasnβt cover, I was livid after leaving my house at 2:30am. I paid for my breakfast. Following day went to catch shuttle for the airport, receptionist informed me shuttle doesnβt pick up from thereπHad to dip into my holiday cash for an UBER. The incompetence caused me a lot of stress and undue hardship. C Muotto
- London-Abuja
- Economy
ZdenΔk K
Verified | Dec 2, 2024Prague-Bangkok
Economy
Successful claim
No reason given
I was originally scheduled to arrive in Bangkok on 18-Aug at 6:00 PM, but I ended up arriving on 19-Aug at 7:15 AM. The airline provided me with hotel accommodation and rebooked me on another flight to my final destination. However, despite their assistance, I reached Bangkok significantly later than planned. Due to this delay, I was unable to cancel a connecting flight from Bangkok to my next destination in time, and I had to purchase a new ticket, which cost me 110 EUR. This situation caused considerable inconvenience, as I had to rearrange my plans and incur additional expenses.- Prague-Bangkok
- Economy
- Successful claim
Boris G
Verified | Dec 2, 2024Lyon-Istanbul
Economy
No reason given
My original flight was cancelled. The people at the gate could not help and could not rebook me or offer me anything. I had to leave the immigration control area and go back to the check in counter, wait in a long line, talked to multiple people, and I finally got rebooked on the 18:10 flight that same day. It was more than a 7 hour delay. I had to go back through security and passport control. They did not ask me to sign anything, but here I uploaded my boarding pass for the flight that they rebooked me on. I took that flight.- Lyon-Istanbul
- Economy
Mansoure P
Verified | Dec 1, 2024Istanbul-Toronto
Economy
Complaint Regarding Delayed and Damaged Luggage
I am writing to express my deep frustration and extreme disappointment with my recent travel experience with Turkish Airlines. I traveled on flight TK17 from Istanbul to Toronto on November 27, 2024. Upon arrival in Toronto, I discovered that my suitcases were delayed and left in Istanbul. My luggage contains essential medication, which I need to take every 8 hours due to a medical condition, as well as clothes and gifts for an important ceremony on November 29, 2024. This situation has left me without the necessary medication, clothing, and personal items, significantly affecting my health and ruining my plans. The absence of my medication has posed serious health risks, causing my condition to worsen, which is absolutely unforgivable. This delay has resulted in severe discomfort and a health crisis. Additionally, I have been unable to attend the ceremony or participate in any activities due to the lack of appropriate clothing. More distressingly, this was my first visit to Toronto to reunite with my husband after a year apart. I had planned to present him with special gifts that were in my suitcase at the moment we first met again, which has been completely ruined by this mishap. The disruption to my health, my reunion, and my carefully laid plans is unacceptable. Furthermore, the distress and inconvenience caused by this experience require immediate attention. I demand a detailed explanation of how Turkish Airlines intends to rectify the significant inconvenience and damage caused to my trip. This experience has been not just frustrating but utterly devastating, and I expect a prompt and satisfactory resolution. Mansoureh Peyvandi- Istanbul-Toronto
- Economy
- Desired solution
Arturo A
Verified | Nov 29, 2024Malaga-Zanzibar
Economy
No reason given
La misma maΓ±ana que el vuelo salia a las 12 nos dijeron que estaba retrasado pero que fueramos al aeropuerto. Acabamos saliendo 4 horas mas tarde y perdiendo la conexion a Zanzibar. Llegamos a Zanzibar con una escala adicional el Arisha Kilimanjaro a las 4:35 del 25/11/2024. Esto es 25 horas de retraso. Pasamos una noche en Estambul. Nos dieron hotel y autobus y comida. Cambiaron nuestro vuelo del 24/11 a Zanzibar por otro al dia siguiente y con escala. Puse una Reclamacion y TK me contesto esto: Dear Passenger, We sincerely apologize for the disruption you have experienced during your journey. Your feedback has been thoroughly reviewed. As a result of our investigation, it has been determined that the irregularity occurred due to reasons beyond our control. According to the regulations issued by Civil Aviation Authorities, airlines are not obligated to provide compensation for disruptions that occur due to reasons outside their control. Therefore, we regret to inform you that you are not entitled to compensation. If you were not provided with services during the waiting period, you may submit any receipts for expenses incurred during this time by selecting the "Previous Feedback" option on our feedback page. We will review your receipt and inform you about the reimbursement as soon as possible. We regret that you had an unpleasant travel experience, and we hope to provide you with better service on your future flights. Sincerely Yours, TURKISH AIRLINES INC. Customer Contact Center- Malaga-Zanzibar
- Economy
Jennifer H
Verified | Nov 26, 2024Δ°stanbul-Manchester
Economy
Paid to select specific seats which were given to others
On boarding the aircraft, we found other passengers in our seats. They had been moved there by a cabin crew member so they could sit together. We showed our boarding cards to the stewardess and told her we had paid for those seats. She told us to sit in some seats further back and walked away. I have been trying for nearly three months to get a refund of the Β£36 we paid to select our seats.- Δ°stanbul-Manchester
- Economy
- Loss: β¬45
- Desired solution
Refund
Paul Conrad S
Verified | Nov 20, 2024Istanbul-Schonefeld
Economy
Flight replaced to next day from IST to BER
Hi, I have been sending an email to customer service email since 19-Oct-2024 but I am not getting any response. In the event that the email address I am using is not correct, kindly advice the correct email to where I can send my complaints and ask about the compensation or refund of the unnecessary expense I incurred due to this flight delay to the next day. Having read some articles, I think I am eligible to claim for the compensation of below which is more than what I am asking. - flight replaced to next day (more than 3 hours) - original flight - damage baggage Looking forward to hearing from you. Thank you.- Istanbul-Schonefeld
- Economy
- Loss: β¬210
- Desired solution
Refund
Maximilian R
Verified | Nov 19, 2024Accra-London
Economy
My baggage was heavily damaged.
It was the first trip my bags have been on. And one bag is now completely un usable. The handle is cracked and the 2 wheels are broken In. With a hole in the side of the case. The other case while it still works is badly scratched and dented.
- Accra-London
- Economy
- Loss: β¬150
- Desired solution
Yongquan Z
Verified | Nov 19, 2024Istanbul-Shanghai
Economy
Compensation Request for Flight Delay β Flight TK26
On November 16, 2024, I traveled on flight TK26, which was originally scheduled to depart at 1:45 AM from [Istanbul]. Unfortunately, the flight was delayed and did not depart until 6:56 AM, resulting in a delay of 5 hours and 11 minutes. This delay caused me and my colleague to miss our scheduled train back home, forcing us to take a taxi from Shanghai to Nanjing, incurring substantial transportation costs. Additionally, this delay disrupted our subsequent plans and work schedule.
- Istanbul-Shanghai
- Economy
- Loss: β¬200
- Desired solution
Ha D
Verified | Nov 19, 2024Bangkok-Sao Paulo
Economy
Missed connection due to delay at Istanbul Airport
My flight (TK-59) from Bangkok to Istanbul was delayed, causing me to miss my connecting flight to SΓ£o Paulo. I ran across Istanbul Airport to the gate (D13) but arrived too late. Staff at the denied boarding counter provided minimal assistance, only issuing a new ticket. They failed to offer proper support or accurate visa information for my Vietnamese passport. I was stranded for 20 hours with poor guidance and limited help. The lounge I paid for was overcrowded and unsuitable for rest. This delay affected my health and my work commitments, leaving me fatigued and distressed.
- Bangkok-Sao Paulo
- Economy
- Loss: β¬200
- Desired solution
Refund
Muhammad C
Verified | Nov 17, 2024Manchester-Karachi
Economy
Missed my flight
Departure time was 21:45 and I reached there about 21:15 and door was locked. They was no any attendant on the desk then I went to Turkish Airlines desk the staff was very rude I tried to explain her she said go to next person and no one willing to help . After 20 minutes wait lady on reception said buy another ticket and we canβt to nothing.my was she id diabetic and she went depressed and then I tried to book but staff said we donβt have any tickets available till then20/11/24 . My father diagnosed with cancer so I have to see him last time as doctors said he my be live few more days so I have to book another airline ticket which is 6 o clock morning 18/11/34 from turkey to Bahrain then few hours stay over there and then Bahrain to Karachi.we always use Turkish airline and naver had this kind of problem. Now h days hard to live and I borrowed money from my friend to buy a ticket. I humbly request can u plz refund my money which is I will be very grateful Thanks- Manchester-Karachi
- Economy
- Loss: β¬1166
- Desired solution
Refund
Abhay K
Verified | Nov 10, 2024Δ°stanbul-Delhi
Economy
We are denied to board the flight because of rude man
We are family of 4 including a 28 days old baby and we were denied to board the first because of rude man working for Turkish airlines at gate A11 and he deliberately didnβt let us board the flight to show us his rules. All the staff seen him behaving rudely and they apologised for his rudeness. He said he will show us how he can force his rules on us despite seen us travelling with a 4yr old and an infant 28 days old. We have been travelling from Vienna and want to go to delhi. Pleae check the cameras between 20:15 till 20:45 on 10/11/24- Δ°stanbul-Delhi
- Economy
- Loss: β¬15000
- Desired solution
Judy V
Verified | Nov 9, 2024Izmir-Istanbul
Economy
Item stolen from baggage
A black vortex rain jacket worth $200 euro was stolen from the front pocket of my small blue carry on bag that I checked to baggage handling- Izmir-Istanbul
- Economy
- Loss: β¬200
- Desired solution
Refund
Snezhana S
Verified | Nov 8, 2024London-Zanzibar
Economy
London -istambul -istambul-zanzibar
hello, I have missed my flight due to the fault of your airline. This caused inconvenience to me and my family and shortened my vacation. I lost money from the transfer I had paid for and a lot of food expenses. I would like compensation for this and I think I deserve it. Flights is London -Istanbul -Istanbul -Zanzibar on 25.10.24 (TC 1980)- London-Zanzibar
- Economy
Tammy Sue B
Verified | Nov 7, 2024Istanbul-Phuket
Economy
Complaint Regarding Flight Delay - TK0172 (Ist to Phuket)
Dear Turkish Airlines, I am writing to express my dissatisfaction with the significant delay I experienced on flight TK0172 from Istanbul to Phuket on the 2nd of November, 2024. The flight was delayed for over four hours, causing a great deal of inconvenience and disrupting my planned activities upon arrival in Phuket. Given the length of the delay, I believe I am entitled to compensation according to the airline's policies and relevant consumer rights regulations. This delay not only caused frustration but also had a negative impact on my overall travel experience. I would appreciate it if you could address this matter promptly and inform me of the steps that will be taken to compensate for this delay. I look forward to your swift response and resolution to this issue. Thank you for your attention to this matter. Sincerely, Tammy Sue Buckley Ticket number 2352243347203 Seat 19G Reservation code R52WCN
- Istanbul-Phuket
- Economy
- Loss: β¬600
- Desired solution
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