Turkish Airlines complaints: comments, page 5
502 comments
Egor P
Verified | Nov 3, 2025
Buenos Aires-Tbilisi
Economy
Technical problems
Subject: Full chronology of events for flight TK0016 cancellation (PNR: WKSLXA) Our original flight was TK0016 from Buenos Aires (EZE) to Tbilisi (TBS) via Istanbul (IST), scheduled for October 24, 2025. Upon arrival at the airport, we were informed the flight was cancelled due to "technical reasons." We were rebooked onto a new flight, TK6888, departing two days later, on October 26, 2025. This two-day delay, caused entirely by the airline, led to a cascade of problems and significant financial losses due to a complete lack of support and information from Turkish Airlines. October 25 - Forced Additional Expenses: Pet Rebooking Failure & Communication Costs: We discovered that the airline staff had failed to transfer our cat's booking (PETC) to the new flight. To resolve this critical error, we were forced to purchase an Airalo eSIM ($8.00) and Viber Out credit ($4.99) to repeatedly call the airline's hotline. After a stressful process, we were forced to pay a new, higher fee of $334 for the pet, while the original $290 fee was refunded. We are claiming the $44 price difference as a direct loss. Hotel Transfer Failure: The airline provided no information regarding our hotel stay or the promised airport transfer for our new flight. Despite multiple inquiries at the hotel reception, no information was ever received from Turkish Airlines. To avoid the risk of missing our new flight, we were forced to book our own transfer from the NH Hotel to Ezeiza airport for β¬94.00. October 26 - Further Complications: Expired Pet Health Certificate: The two-day delay caused our cat's official veterinary health certificate to expire. At check-in, the airline acknowledged this was their fault, and a Turkish Airlines representative had to personally escort us to the airport's SENASA office to get a new certificate issued. Loss of Pre-Paid Services: Due to arriving in Tbilisi two days late, our pre-paid airport transfer for β¬59.00 was lost, with no possibility of a refund. All of these documented expenses were incurred solely due to the airline's initial flight cancellation and their subsequent failure to provide adequate support and information. We are seeking the standard compensation of β¬600 per passenger, plus full reimbursement for all the above-mentioned out-of-pocket expenses.
- Buenos Aires-Tbilisi
- Economy
Anastasiia T
Verified | Nov 3, 2025Buenos Aires-Tbilisi
Economy
Technical problems
Subject: Full chronology of events for flight TK0016 cancellation (PNR: WKSLXA) Our original flight was TK0016 from Buenos Aires (EZE) to Tbilisi (TBS) via Istanbul (IST), scheduled for October 24, 2025. Upon arrival at the airport, we were informed the flight was cancelled due to "technical reasons." We were rebooked onto a new flight, TK6888, departing two days later, on October 26, 2025. This two-day delay, caused entirely by the airline, led to a cascade of problems and significant financial losses due to a complete lack of support and information from Turkish Airlines. October 25 - Forced Additional Expenses: Pet Rebooking Failure & Communication Costs: We discovered that the airline staff had failed to transfer our cat's booking (PETC) to the new flight. To resolve this critical error, we were forced to purchase an Airalo eSIM ($8.00) and Viber Out credit ($4.99) to repeatedly call the airline's hotline. After a stressful process, we were forced to pay a new, higher fee of $334 for the pet, while the original $290 fee was refunded. We are claiming the $44 price difference as a direct loss. Hotel Transfer Failure: The airline provided no information regarding our hotel stay or the promised airport transfer for our new flight. Despite multiple inquiries at the hotel reception, no information was ever received from Turkish Airlines. To avoid the risk of missing our new flight, we were forced to book our own transfer from the NH Hotel to Ezeiza airport for β¬94.00. October 26 - Further Complications: Expired Pet Health Certificate: The two-day delay caused our cat's official veterinary health certificate to expire. At check-in, the airline acknowledged this was their fault, and a Turkish Airlines representative had to personally escort us to the airport's SENASA office to get a new certificate issued. Loss of Pre-Paid Services: Due to arriving in Tbilisi two days late, our pre-paid airport transfer for β¬59.00 was lost, with no possibility of a refund. All of these documented expenses were incurred solely due to the airline's initial flight cancellation and their subsequent failure to provide adequate support and information. We are seeking the standard compensation of β¬600 per passenger, plus full reimbursement for all the above-mentioned out-of-pocket expenses.- Buenos Aires-Tbilisi
- Economy
Maria R
Verified | Nov 3, 2025Rome-Miami
Economy
No reason given
Both of my flights were delayed and therefore were late. Arrived after 1:00am to Istanbul and arrived after 8:30am in Miami.- Rome-Miami
- Economy
Khaled A
Verified | Nov 2, 2025Istanbul-Amsterdam
Economy
Transit of more than 10 hours, no hotel or accommodation due to flight cancellation
Giving tickets with the wrong name, flight cancellation, transit of more than 10 hours, failure to provide services (hotel and food) due to transit and flight cancellation, lack of customer service from the Turkish Airlines officeOverall
Giving the wrong ticket, canceling the flight, transiting for more than 10 hours, not providing a hotel 
No positive results
- Istanbul-Amsterdam
- Economy
Abdurraouf O
Verified | Nov 1, 2025Tashkent-Amsterdam
Economy
Compensation claim Turkish Airlines
I had 3,5 hours of delay on my flight back from Tashkent, and Turkish Airlines is not willing to pay any compensation for this. I am a very dissatisfied customer. The airline claims there is no civil aviation legislation applicable to the flight irregularity.Overall
- Geen compensatie bij vertraging
- Tashkent-Amsterdam
- Economy
- Desired solution
Alina M
Verified | Oct 31, 2025New York-Moscow
Economy
First the original flight got delayed for more than 1 hour , than 1/3 of the flight was denied boarding at the gate at the time of boarding and how people were selected to be taken off the flight was unclear, airline representative did not ask anyone's circumstances and set all aside to wait . Only 1 hour 41 min after the departure of original flight TK415 we've been notified of which flight we will get on. Instead of arriving to Moscow at 17:55 I ve arrived at 23:15
- New York-Moscow
- Economy
Aderoju A
Verified | Oct 31, 2025Lagos-London
Economy
Claim escalated to airline
I was meant to spend 2 nights in Sheffield, I had to book additional 2 nights since our luggages did not arrive until 2 days later. I incurred additional expenses by repeating almost the same things I had bought for my daughter 3 weeks back for her school I had to stabilise my daughter who was very unhappy. She had a 10am appointment the next day this situation made her very unhappy My Tripp suitcase was also damaged
- Lagos-London
- Economy
- Claim escalated to airline
Madalina Teodora M
Verified | Oct 31, 2025Kuala Lumpur-Cluj-napoca
Economy
Problems at airport
The flight TK0016 was supposed to arrive in Istanbul (IST) at 05:20, and from there I was scheduled to take flight TK1047 (to CLJ). However, that was not possible. Around 05:00, they decided to divert us to Izmir. We stayed on the plane there for about 3 hours without any food or refreshments, and then we flew to Istanbul (another 1-hour flight) β so a total delay of at least 4 hours. Because of this, I missed my flight to Cluj and had to wait in a queue for about 2 hours to arrange another transfer later in the evening. I eventually arrived in Cluj about 10 hours later than planned. I set the maximum compensation amount, as I am not sure of the exact value of this delay.- Kuala Lumpur-Cluj-napoca
- Economy
Muhammad B
Verified | Oct 29, 2025Amsterdam-Δ°stanbul
Economy
Successful claim
Problems at airport
Attn : Manager ( Refund/Complaint Section) Turkish Airline Ref. Flight # TK 1958 Dt: 20-10-2025 Seat # 15 K From : AMSTERDAM TO : ISTANBUL Name: MUHAMMAD RIZWAN BUTT Due to delay( Aproxx. 2 ours ) above noted flight # TK 1958 from Amsterdam to Istanbul said flight reached Istanbul Airport at 20:28 , My connecting flight was at 20:30 from Istanbul to LAHORE( Pakistan). Due to this delay I could not catch the flight# TK 0714 Dt: 20-10-2025. Turkish Airline staff at airport issue a new Boarding Pass to me for Next Day same flight For Dt:21-10-2025 but without accommodation & food at the Airport How can I take a rest for 24 hours at airpot without any Lounge facility, they refused to provide me any lounge OR any facility But hotel & food in the city with free .shuttle. I had no VISA for TURKIE at that time , for Turkish Airline flight delay I need to get urgent VISA to pay USD:361-00 , this was too much for me , there was no need to get the VISA but due to spending the whole night & day I paid this amount USD:361-00 for not any my fault , Pls check your flight record. Pls let me Refund this heavy VISA FEE USD:361-00 compensation. Requesting for Refund & compensation in this regard. Thanking you Muhammad Rizwan Butt- Amsterdam-Δ°stanbul
- Economy
- Successful claim
Amir S
Verified | Oct 29, 2025Shiraz-Birmingham
Economy
Terrible customer service and support
Dear Turkish Airlines Customer Service, I am writing to formally raise a complaint regarding a significant disruption I experienced on my recent journey with Turkish Airlines. I had a single e-ticket booked for travel from Shiraz to Birmingham, with a scheduled connection in Istanbul. However, the flight from Shiraz unexpectedly landed in Konya instead of Istanbul, causing me to miss my onward connection to Birmingham. I was left waiting at Konya Airport for over five hours, and the replacement flight to Birmingham was not arranged until the following day, resulting in a total delay of more than 36 hours. This disruption caused considerable inconvenience and additional expenses. Given that all segments were booked under one ticket and the delay was not due to extraordinary circumstances, I kindly request appropriate compensation in accordance with applicable passenger rights regulations. Please let me know what documentation you require to process this claim. I look forward to your prompt response and resolution. Sincerely,Overall
- Our flight taken off in Konia instead of istanbul
- nothing
- Shiraz-Birmingham
- Economy
- Desired solution
Anonymous member
Verified | Oct 29, 2025Economy
Mangelnde RΓΌcksichtnahme auf Reisende
Dear Turkish Airlines Customer Service, I am writing to formally request compensation under EC Regulation 261/2004 for a significant delay on my flight with Turkish Airlines. Below are the details: β’ Passenger Name(s): Walaa Hamzeh Lamar Al Asadi Mohammad Al Asadi β’ Booking Reference / Ticket Number: 235-2278509948 235-2278509946 235-2278509948 β’ Flight: Dubai (DXB) β Istanbul (IST) β DΓΌsseldorf (DUS) β’ Scheduled Arrival at Final Destination: 9:20 AN β’ Actual Arrival: 16:39 PM β’ Delay Duration: Approximately 5 hours According to EC Regulation 261/2004, passengers arriving at their final EU destination more than 3 hours late due to airline-controlled issues are entitled to compensation. Since this flightβs total distance exceeds 3,500 km and the arrival was delayed by about 5 hours, I request β¬600 per passenger. Please confirm the next steps to process this compensation and provide a timeline for resolution. Copies of tickets and boarding passes are attached for your reference. Thank you for your prompt attention to this matter. Sincerely, Fadi Al Asadi
- Economy
- Loss: β¬500
- Desired solution
Refund
Other - Dear Turkish Airlines Customer Service, I am writing to formally request compensation under EC Regulation 261/2004 for a significant delay on my flight with Turkish Airlines. Below are the details: β’ Passenger Name(s): Walaa Hamzeh Lamar Al Asadi Mohammad Al Asadi β’ Booking Reference / Ticket Number: 235-2278509948 235-2278509946 235-2278509948 β’ Flight: Dubai (DXB) β Istanbul (IST) β DΓΌsseldorf (DUS) β’ Scheduled Arrival at Final Destination: 9:20 AN β’ Actual Arrival: 16:39 PM β’ Delay Duration: Approximately 5 hours According to EC Regulation 261/2004, passengers arriving at their final EU destination more than 3 hours late due to airline-controlled issues are entitled to compensation. Since this flightβs total distance exceeds 3,500 km and the arrival was delayed by about 5 hours, I request β¬600 per passenger. Please confirm the next steps to process this compensation and provide a timeline for resolution. Copies of tickets and boarding passes are attached for your reference. Thank you for your prompt attention to this matter. Sincerely, Fadi Al Asadi
Daniel O
Verified | Oct 28, 2025Dublin-Sydney
Economy
I had in correct details on my passport to forward my journey from manila to sydney airport i had just recived my new passport and my old passport details were on my holiday visa i got from my previous trip to austrailia in january , but my new passport arrived since and my complaint is i ended up having to purchase a new ticket in manila for sydney the next day , but i shouldnt have been allowed to begin my journey from dublin airport with the incorrect details if i had known they were in correct i would have had time to get a new visa in dublin airport to begin my flight i think its totally unfair and i am hoping it be investigated because i ended up booking a new flight it cost me 682 euro please help , thanks. i am hoping somebody can understand
- Dublin-Sydney
- Economy
Ayad Izzat I
Verified | Oct 28, 2025Houston-Beirut
Economy
I am writing to lodge a formal complaint regarding multiple service failures my family and I experienced while traveling with Turkish Airlines, resulting in financial loss, physical distress, and emotional hardship. I am requesting a full refund for the c
Subject: Urgent Complaint and Demand for Full Refund Due to Negligence, Service Failure, Damaged Property, and Unjust Charges To: Customer Relations Department, Turkish Airlines Dear Sir or Madam, I am writing to formally submit a complaint regarding a distressing and unacceptable experience my family and I endured while traveling with Turkish Airlines. This letter serves as a demand for full reimbursement of all charges incurred due to your airlineβs failure to provide essential services, honor paid arrangements, protect passenger property, and apply fair billing practices. Passenger and Booking Details β’ Ayad Izzat Ibrahim o Confirmation #: UNEFTE o Ticket #: 2352274908345 β’ Fatme Mohamed Hijazi o Confirmation #: U5WSCT o Ticket #: 2352274907534 o Miles&Smiles #: TK074491547 β’ Issam Ibrahim o Confirmation #: UIGZJH o Ticket #: 2352280646521 β’ Flight Number: TK0134 β’ Travel Itinerary: o Ayad & Fatme: Houston to Istanbul on October 8, 2025, continuing to Beirut on October 14, 2025 o Issam: Montreal to Istanbul on October 8, 2025, continuing to Beirut on October 14, 2025 Summary of the Incident Prior to travel, I arranged wheelchair assistance for my elderly mother, Fatme Mohamed Hijazi, for the entire journey from Houston to Beirut. While the service was properly provided in Houston, Turkish Airlines failed to continue the assistance in Istanbul. The wheelchair reservation was inexplicably dropped without notice, leaving my mother unsupported and unable to reach the gate for our connecting flight. Despite informing gate staff that my mother and brother were en route, the gate was closed 23 minutes before departure. My request to speak with a manager was denied. This failure directly caused us to miss our flight and forced us to purchase new tickets for all three passengers at a cost exceeding $2,400. The lack of assistance caused physical pain and emotional distress to my mother, who suffers from mobility issues. Even after reconfirming the wheelchair service for the rescheduled flight, it was again not provided. Only through the kindness of a gate agent was my mother able to board. Additionally, I had paid for preferred seat selections for all three passengers, which were not honored. To further compound the issue, I witnessed another family being allowed to board just 9 minutes before departure on the same IstanbulβBeirut flight, despite not requiring special assistance. This inconsistency in enforcement reflects a clear failure in operational standards and fairness. Upon arrival, we discovered that two out of our eight checked luggage items were damaged, including broken handles, cracked shells, and torn fabric. These damages occurred while in Turkish Airlinesβ custody and were not present prior to check-in. Additionally, the flight from Montreal to Istanbul (Flight TK0036 on October 8, 2025, at 19:45) experienced a serious onboard systems failure. According to flight attendants, the aircraft had no running water in the bathrooms or cabin due to an electronic malfunction. This created unsanitary and uncomfortable conditions throughout the entire journey. Demand for Compensation I am demanding a full refund for the following: β’ The $2,406.32 charged for rebooking due to Turkish Airlinesβ failure to provide wheelchair assistance β’ The cost of seat selection fees that were not honored β’ Compensation for the damage to two pieces of checked luggage β’ A full refund for Flight TK0036 (Montreal to Istanbul) due to onboard system failure and lack of basic sanitation β’ Reimbursement of unjustified excess baggage fees I have attached all relevant documentation, including boarding passes, receipts, photographs of the damaged luggage, and correspondence with your support team. This incident represents a serious breach of duty of care, a violation of disability accommodation standards, and a failure to safeguard passenger property and health. I expect Turkish Airlines to take full responsibility and issue a complete refund within 14 days of this letter. If no resolution is provided, I will escalate this matter to consumer protection authorities and disability rights organizations. Sincerely, Ayad Izzat Ibrahim π§ Eyadibrahim@hotmail.com π +1 281-224-5871- Houston-Beirut
- Economy
- Loss: β¬3250
- Desired solution
Uzma N
Verified | Oct 24, 2025Economy
Uzma Noreen TK-13515913 Followup
Dear Turkish Airlines Customer Relations, I am writing to formally complain about a series of significant failures by Turkish Airlines and its staff that occurred during my journey on October 5th. These failures resulted in extreme stress, financial loss, and a disruption of my travel plans. The issues are as follows: 1. Failure to Advise on Visa Requirements During Booking: My travel itinerary involved a transit in Istanbul. If this itinerary legally required a transit visa, Turkish Airlines, as the carrier responsible for ensuring passengers have the correct documentation, had a duty to inform me at the point of sale. No such warning was provided during the online booking process on your website. Had I been aware of this requirement, I could have either obtained the necessary visa or chosen an alternative routing. 2. Provision of Incorrect Information by Your Staff: On September 26th, while transiting through Istanbul Airport, I specifically contacted Turkish Airlines customer service to verify the visa requirements for my journey. I was explicitly told by your staff that I did not need a visa. Relying on this official advice from your airline, I proceeded, only to face problems later. 3. Unprofessional Behavior and Distress at Departure Airport: Upon check-in for my flight from Birmingham to Istanbul, I was denied boarding due to the alleged lack of a transit visa. The behavior of your ground staff at Birmingham Airport was unprofessional & unhelpful and caused me extreme stress and anxiety. Being told I could not board a flight for a reason that your own staff in Istanbul had previously assured me was not an issue was incredibly distressing. 4. Financial Loss Due to Turkish Airlines' Errors: As a direct result of being denied boarding, I was forced to purchase a new, last-minute ticket on an alternative airline to reach my destination. This incurred a significant and unexpected financial cost of GBP 356. Summary of Failures: Turkish Airlines failed in its duty of care in three critical areas: β’ Failure in the booking process to flag visa requirements. β’ Failure in customer service by providing materially incorrect information. β’ Failure at the airport through unprofessional staff behavior, leading to denied boarding. These cumulative failures have caused me considerable financial loss, severe mental distress, and a complete loss of faith in your airline. My Demands for Resolution: In light of the above, I respectfully demand the following: 1. Full reimbursement for the cost of the new ticket I was forced to purchase, amounting to Β£356. 2. Monetary compensation for the extreme stress, anxiety, and significant inconvenience caused by these events. I consider a sum of Β£356 to be appropriate in this circumstance. 3. A thorough investigation into why incorrect information was provided by your staff in Istanbul and why no visa warnings are integrated into your booking system for relevant itineraries. I expect a substantive response to this formal complaint within 14 business days. I have retained all relevant documentation and am prepared to escalate this matter to the relevant national aviation authority if a satisfactory resolution is not reached. My old complaint Registration number is TK-13515913- Economy
- Loss: β¬356
Magreth W
Verified | Oct 18, 2025Dar Es Salaam-London
Economy
Yes I also had food inside which is spoiled now , my bag was not handed in a good care as it has a lot of scratches, they told it was going to be delivered at my place yesterday around 8 to 9 but the time kept changing and I was worried I kept calling as I didnβt not receive any emails or messages regarding the missing laggage about how it was not delivered on time or why was my bag checked without my aware or consent and why some of my things are missing especially the underwearβs which I already wore them itβs traumatizing than missing any of other items because they means a lot to me The last time I saw my bag was at Julias Nyerere international airport and it started missing at Istanbul Airport and from there I knew nothing about where it was and how it got missed and why did they open my bag without my presence and also what do I do with this spoiled food
- Dar Es Salaam-London
- Economy
Faisal U
Verified | Oct 15, 2025Islamabad-London
Economy
Dear Turkish Airlines Customer Service, I am writing to formally report an issue regarding my recent flight with Turkish Airlines. Flight details: β’ From: Islamabad β’ To: Istanbul Final destination London Gatwick β’ Date of travel: 11/10/25 β’ Passenger Name: Faisal Umer And Zainab ikhlaq Syeda β’ E ticket Reference: 2352982134133-2352982134132 Upon arrival at London Gatwick, one of my checked bags did not arrive. Although I was relieved to receive the delayed baggage the following day, I was extremely disappointed to find that my suitcase was badly damaged. This has caused me significant inconvenience, and I am not happy with the condition in which my belongings were returned. I kindly request that Turkish Airlines look into this matter and provide appropriate compensation for the damaged luggage. Attached are photos of the damaged suitcase and the baggage tag for your reference. Please let me know the next steps in the claims process. Thank you for your attention to this matter. I look forward to your prompt response.
- Islamabad-London
- Economy
Erdal A
Verified | Oct 14, 2025Munich-Δ°stanbul
Economy
Terrible customer service, bad quality
- Flight cancellation received on the same flight day, Online Customer Service was not able to help and informed we need to clarify this at the airport, the Customer Service in munih informed that they cannot help us, and we need to clarify this with the office in istanbul, for the connecting flight from Istanbul to Antalya, additional 2,5 h we had to wait, no compensation, the customer service at the airport also did not compensate in any way. After we arrived at the airport in Antalya, we get the information that our baggague is still in munih, and not transfered to Istanbul/ Antalya. The baggaue was sent afterwards and had a delay of 2,5 days. This was for us a very bad experience, which we haven't lived with Turkish Airlines, a global company. From our current situation, we will not fly with Turkish Airlines again. Our return fligh is on Sunday, again with connecting flight at Istanbul, so i think for you as a global company, it is not difficult to think of a compensation, probably during our return flight, to restore customer feedback.Overall
- Customer service at Airport
- Service in the plain
- Munich-Δ°stanbul
- Economy
- Loss: β¬300
- Desired solution
Other
Luka R
Verified | Oct 13, 2025Δ°stanbul-Kuala Lumpur
Economy
Complaints on flight TK0060 11.10.2025 IST-KUL
I have complain on 3 subjects regarding my flight from Istanbul to Kuala Lumpur that took place on 11.10.25, flight Nr. TK0060 @1:40 1. When staff members gave us menu cards and when they served food, I've chosen menu with qofte. But at the moment when I should get my meal steward said that qofte menu ran out and they gave me some overcooked sticky pasta with some grouse sauce. I hardly understand that you are not able to correctly estimate number of one or another menus but what is worse is a following fact: I was sitting on seat 30E and the crew was serving food from the back of the plane towards us. Passenger sitting on seat 29H got qofte menu when that they were sitting one row further than me. And i was served by the same cabin crew member as above mentioned passenger. So if your staff was doing things properly I'd get that meal that I desired and not some other passenger that sat further away from the direction of serving. 2. During the process of buying tickets for this flight I payed additional fee (somewhere about 40EUR if I remember well) for legroom because flight is more than 10 hours long and I wanted to be as relaxed as I can be. But in reality I had LESS space as a regular (with no surcharge!) seat! So not only that you charged me for 40 EUR but I didn't get what I payed for! Even worse, I couldn't even stretch my legs that i usually can do it on a regular seat. So I demand a refund for that extra service I didn't get but I did pay. The same goes for returning flight from KUL to IST on 17.10.1025 @23:45: I want you to cancel my "extra legroom", assign me regular seat and refund me that extra charge I payed for service I've never got. Seat 33J or similar would be totally ok with me. 3. This is somehow connected with complain under nr 2. So: I already tried to change that seat for returning flight KUL to IST on 17.10.1025 in TK app but I realized that you want to charge me again for around 1400 lira because I wanted to "downgrade" my seat from "extra" to regular. T just doesn't sound right so I'm asking you to change my seat and refund me. I'm sending you pictures in attachment that are showing my claims are correct and that my legroom on this flight was much shorter than on regular seat. Of you compare those two pictures you can clearly see, that length of red arrow at seat A (my "extra legroom") is shorter than red arrow at seat B (normal seat). Plus that at place A my toes went up to maximum that length against the wall. Whole at the seat B one can lay feet on that metal barrier so toes are way more in front of this metal holder meaning this seat could easily offer 12-15 cm more space in length to stretch legs. On base of above written facts I am positive on that I'm entitled for at least a refund for extra charge of "extra legroom" seat, 2 pcs, plus some action from your side about food. Best regards, Luka Repovs Miles&Smiles: TK066097067Overall
- Shorter space on payed upgraded extra legroom seat
- Nice service
- Δ°stanbul-Kuala Lumpur
- Economy
- Loss: β¬40
- Desired solution
Haithem G
Verified | Oct 11, 2025Misrata-Δ°stanbul
Economy
Subject: Complaint About Dinner at the Turkish Airlines Transit Hotel in Istanbul
βοΈ Subject: Complaint About Dinner at the Turkish Airlines Transit Hotel in Istanbul Dear Turkish Airlines Customer Service Team, I would like to file a complaint regarding the dinner that was provided at the Turkish Airlines transit hotel( Hilton Honors) in Istanbul. I was accommodated there on 11.10.2025as part of my transit stay arranged by Turkish Airlines. Unfortunately, the dinner served at the hotel was of poor quality. The food was [No enough choice for example there is no salad there is no yoghurt, poorly prepared], and the overall service did not meet the usual high standards that Turkish Airlines is known for. I was disappointed, as I had expected a better level of meal quality and hospitality, especially considering Turkish Airlinesβ reputation for excellent service. I kindly ask you to look into this issue and ensure that the meals provided in the transit hotel meet the expected standards. I would also appreciate your response or some form of compensation for this unpleasant experience. Thank you for your attention and understanding. Kind regards, Haithem Gadah [11.10.2025/ TK1146]- Misrata-Δ°stanbul
- Economy
- Desired solution
Other
Barend Jacobus V
Verified | Oct 10, 2025Split-Johannesburg
Economy
Successful claim
No reason given
When we finally departed from Split, the captain informed the reason for the delay was due to shortage of staff and they had to fly people in from Zagreb to assist. This caused a 4-hour delay that resulted in missing our connecting flight from Instanbul to Johannesburg. The airline booked us on the flight for the 4th. 24 hours later and promised that an agent will arrange hotel accommodation and transport. This did not happen, and we had to arrange this ourselves. It was impossible to locate the agent for Croatian Airlines and Istanbul and Turkish Airlines advised that it is not their problem. As result, we booked hotel accommodation for approx for 7 hours. We had to pay for our food at airport and metro - i do not have those invoices unfortunately. We then arrived in SA on 4 Oct 2025 at around 12pm, where we should have arrived in SA on 3 Oct 2025 at 10h35.- Split-Johannesburg
- Economy
- Successful claim
Teodor Bogdan S
Verified | Sep 29, 2025Cluj-napoca-Denpasar
Economy
Successful claim
No reason given
On July 21st, we had a flight from Cluj-Napoca to Denpasar (Bali, Indonesia) with a layover in Istanbul. The ClujβIstanbul flight was delayed by two hours, which was enough for us to miss our connecting flight (TK66) to Denpasar. As a result, we had to spend several hours at the airport until Turkish Airlines provided us with tickets for a flight more than 24 hours later and arranged transportation by bus to a hotel located about one hour away from the airport. In the evening, at 8 PM, we were taken back to the airport by bus. Meals and accommodation were provided. However, we lost one full day of vacation, including a hotel night already booked in Ubud, Bali. In addition, we experienced significant discomfort and fatigue due to the extra time spent in Istanbul.- Cluj-napoca-Denpasar
- Economy
- Successful claim
Rodrigo R
Verified | Sep 28, 2025Lisbon-Δ°stanbul
Economy
Successful claim
No reason given
The flight was suppose to leave at 16:45 from Lisboa , arriving at 23:30 to istanbul. We only left at around 23:40 from lisbon and arrived at 05:30Am to istanbul These Will not allow me to rest at the hotel , and i will have to go straight to work soon as i leave the airport without any rest The Airline never stated a reason , only said that there was a delay- Lisbon-Δ°stanbul
- Economy
- Successful claim
Tomas D
Verified | Sep 28, 2025Lisbon-Istanbul
Economy
Successful claim
No reason given
The flight was at 16:45 of the 27th of September and at around 12:00 of the same day iβve received a message saying it was delayed for 19:00 and a few minutes later saying it was delayed for 23:15, almost 7h after the original flight hour.- Lisbon-Istanbul
- Economy
- Successful claim
Peter G
Verified | Sep 18, 2025Economy
Inget klagomΓ₯l! Jag Γ€r en nΓΆjd kund som behΓΆver hjΓ€lp med ovanstΓ₯endeβ¦
Hello! My name is Peter Gunterberg. When I registered for the miles and smiles with Turkish Airlines I spelled my middle name GΓΆsta as Gosta instead of what my passport says: Peter Goesta Tomas Gunterberg. So now I cannot get any points when I book Turkishβ¦π My TK number is: 382757400 Hope You can help meβ¦βΊοΈ Regards Peterπ- Economy
Mehdi S
Verified | Sep 18, 2025Amsterdam-Tehran
Economy
No reason given
Flight VF4 from Amsterdam to Istanbul on 11 September 2025 was scheduled to depart at 17:45 but actually departed at 21:03, causing a delay of 3 hours 18 minutes. I missed my connecting flight VF187 to Tehran and had to purchase a new ticket with Pegasus Airlines to reach my destination. AJet denied my claim twice, stating the delay was only 2:58. Attached are all communications and evidence, including Flightradar24 data showing the actual departure time.- Amsterdam-Tehran
- Economy
Jennifer Y
Verified | Sep 15, 2025Istanbul-Hong Kong
Business
Terrible customer service when dealing with my complaint.
I purchased a business class ticket with the expectation of comfort, functionality, and value, but the seat allocated to me was broken and unusable as intended throughout the flight. This significantly compromised the quality of service I paid for, and unfortunately, the inability to use the seat properly impacted my entire journey. I communicated this to the airline, asking for a refund for the difference between what would have been the economy and business class fare. They refused a refund.Overall
- broken business class seat
- polite crew
- Istanbul-Hong Kong
- Business
- Desired solution
Refund
Sameh E
Verified | Sep 13, 2025Frankfurt-Cairo
Economy
No reason given
1st leg from Cairo to Paris on August 26, 2025 through Sabiha Airport as a transit airport: - Upon arriving to Paris we found that our luggage were undelivered, first we thought it was lost and we prepared a complain with Dirby at CDG Airport. - We were heading to Strasbourg, we spent the first days very disappointed as all our stuff were missed and we were not sure whether we will receive our luggage back or not. - 1st day of arrival in Strasbourg, we went to Prime mark to buy a lot of personnel needs like pyjamas, underwear, socks, even some t-shirts to change our clothes, in addition to a supermarket to buy tooth brush, tooth paste β¦ etc. - Luckily the luggage were not lost and they sent it to Strasbourg 3 days after on Friday 29th of August 2025 but the bags were in a very bad condition, one with broken wheel that was difficult to handle in the rest of our trip and the other with broken zipper. 2nd leg from Frankfurt to Cairo on September 5, 2025 through Sabiha as a transit airport: - The flight to Sabiha was delayed by 1:45 hours which made it difficult to catch the 2nd flight which was heading to Cairo from Sabiha. - Upon arrival to Sabiha, we were called by Ajet team and they did not allow us to go to the gate in an attempt to catch the 2nd flight - They were very rude, unhelpful and unrealistic on their solutions, they gave us two options as follows: o 1st is to wait for 24 hours to take the same flight on the following day ay 12:00 am, provided that they will give us a room (capsule) in the airside and access to cafΓ©s in the airport, but they will need to get an approval from Ajet to give us this room as they have no partnership with their operator. o 2nd option to apply for Turkish Visa at our expense and commute us from Sabiha Airport to Istanbul Airport (and told us it will take like 2 hours) and book for us a flight at 6:55 am early in the morning. - Considering that we started our trip from Strasbourg to Frankfurt at 9:30 am on the 5th of September and the 2nd flight was at 12:00 am on the 6th of September, we were very tired to go with option 2 so we decided to accept option 1 despite that this will hinder us from going to work and my daughter going to her 1st day school on Sunday 7th of September as the flight will arrive to Cairo on 2:00 am on the 7th of September so we will not arrive home before 4:30 am. - All this arrangement were under arrangement with a very rude way and attitude from Ajet representative and all of a sudden all the team left and they told us that the next shift will continue with you the process and take us to the room. - What happened was completely different, as the team in the following shift left us sitting in the airport and were reluctant to take us to the room and then they told us that we should pay the cost of the room if we want to stay on it as Ajet will not pay this cost. - We told them no way that we pay all this money and the again kept treating us in a rude way and left us for another hour sitting without taking any positive action until a guy came from another company βTGSβ and he explained to us that they will not be able to take us to the rooms at the airside unless we pay for it or we shall go for option 2. - So we applied for an E-visa and paid the cost by ourselves, and passed through the passport control to collect our luggage and go to Istanbul Airport, again, it was very difficult to find our luggage and spent very stressful time waiting until we found them. - They booked to us flight on the Turkish Airline at 6:55 am and told us that the shuttle will move at 4:30 and arrive there 5:30 am, we noted that this is a very short time ahead of the flight and we might miss it but they did not listen to us. - We arrived at Istanbul Airport at 5:30 am and went to the check in desks and finished by 6:00 am, the lady told us that the boarding had started and we need to be fast. - We were running like crazy and begging the passengers to let us pass and cross their turn in the queue in both the passport control and the security check, until we crossed both check points and kept running for 15 minutes as the gate was very far where we have cached the flight in the last minutes. Considering all above incidents, I would like to submit a detailed complaint and request a full compensation as follows: - Reimburse the full amount of the tickets for all family member due to the stressful situations that we have faced which have literally ruined our vacation, we are 4 persons with total amount of EGP 115,000, noting that my son is still in Strasbourg for his university and his return ticket is on the Christmas vacation on December but actually I donβt want him to return on their airlines to avoid loss of luggage or missing flights and go through what we have faced. - Reimburse the cost of buying clothes and basic needs due to the late delay of the luggage with total amount of Euros 250. - Reimburse the cost of Turkish Visa to enable us cross the passport control and go to Istanbul Airport, with total amount of US$ 110 - Reimburse the cost of food and water taken at the airport of Sabiha before going to Istanbul airport with total amount of Euros 20 - Reimburse the cost of 1 damaged big samsonite luggage with total amount of Euros 100.- Frankfurt-Cairo
- Economy
Pamela H
Verified | Sep 12, 2025Bahrain-Malaga
Economy
Influence by other flights
Malaga flight was late so missed my connection to Bahrain. I was transferred to Kuwait then on to Bahrain. Original flight arrival was 12.15am Arrival at Bahrain 8 am . Have contacted Turkish Airlines several times by email feedback but to no avail.- Bahrain-Malaga
- Economy
Emmanuel B
Verified | Sep 9, 2025Nairobi-Edinburgh
Economy
I had work documents in My devices and I was late for job also my medications , mental health issues, it derailed my work schedules because of my documents and work devices.
- Nairobi-Edinburgh
- Economy
Dana Kheder H
Verified | Sep 9, 2025Erbil-Manchester
Economy
Hello we had transfer flights from Erbil to Manchester the transfer was in Istanbul but the flight was cancelled so the have is another flight for next day at 7:20 in the morning so we went to hotel we came back to the airport for next day at the Manchester airport we collected 4 our big luggageβs but our 2 hand baggage wasnβt arrive so we checked with airport we waited there for 1 hour it didnβt come thanks for understanding
- Erbil-Manchester
- Economy
Somoldoc M
Verified | Sep 5, 2025Bucharest-IΔdΔ±r
Economy
Refund of cancelled flight ticket price
Refund of cancelled flight ticket price Hello, My name is SOMOLDOC MARIN and I am a Romanian citizen. I paid for myself and 3 other friends a round trip flight to IGDIR via Istanbul. But at the end of May one of us, namely MITREA CRISTIAN, had a problem and cancelled the flight. I cancelled his flight from the app, but I did not receive any money back. What is the procedure next? With thanks, Somoldoc Marin- Bucharest-IΔdΔ±r
- Economy
- Desired solution
Refund
Aleko S
Verified | Sep 2, 2025Tirana-New York
Economy
No reason given
We were waiting a really long time and we got very anxious of what was happening because we also canβt walk a lot by ourselves so we thought that we were being left and no one was saying anything about any flight delay or anything we got very anxious and didnβt know what we were going to do- Tirana-New York
- Economy
Ivana L
Verified | Aug 29, 2025Sarajevo-Dallas-Fort Worth
Economy
No reason given
My family and I faced numerous challenges during our journey, which caused undue stress and additional expenses Our original itinerary: Route: Dubrovnik, Croatia (DBV)-> Istanbul, Turkey (IST) -> Dallas, USA (DFW). Our flight from Dubrovnik was entirely cancelled. As a result, we were forced to rebook from Sarajevo, Bosnia and Herzegovina, a neighbouring country. We had to travel to Sarajevo and spend a night all on my own expense. New flight information: Sarajevo, Bosnia and Herzegovina (SJJ) -> Istanbul, Turkey (IST) -> Dallas, USA (DFW) TK1024 Dec17th SJJ to IST 08:15 - 12:15 TK0191 Dec17th IST to DWF 14:30 - 18:50 This rescheduled flight (TK1024) from Sarajevo to Istanbul, scheduled for 08:15 AM on Dec 17th, was cancelled. We were than rebooked on flight TK1022, departing at 15:30 PM the same day. Due to this delay we missed our connecting flight TK0191 from Istanbul to Dallas. We were rebooked on flight TK0291, departing Istanbul the following morning, December 18. However the airline failed to provide us with hotel accommodation or food vouchers. Because of this, my family and I ended up waiting 15 hours in an airport. The rebooked flight TK0291 scheduled to depart Istanbul at 08:55 AM on December 18, was further delayed and didnβt take off until 13:11 PM. My international flight was delayed by over 4 hours and we did not recived any compensation at all. Moreover, they did not even explain the reason for the delay of that flight considering that the weather conditions were perfect. They also changed the gate for the flight twice and we had to go through security twice. My family and I were flying internationally for the first time and we endured significant discomfort, including spending night at the airport. What was supposed to be a 2 hour layover turned into 15 hours long waiting in the airport during the night. Our whole trip ended up being 47 hours long which is ridiculous. We ended up sending this exact message to Turkish Airline hoping for some sort of compensation, but we didn"t recived any compesation.- Sarajevo-Dallas-Fort Worth
- Economy
Γgnes S
Verified | Aug 29, 2025Delhi-Budapest
Economy
6 hour stay at airport instead of supporting me to get to connecting flight, which was still at the gate.
The flight from Delhi was delayed due to weather. However, in Istambul, the originally booked flight from Istambul to Budapest was STILL AT THE AIRPORT. At arrival gate I was informed that I'm already rebooked and need to wait 6 hours. I rushed through the airport and arrived to transfer desk 10-15 minutes later. The plane was still at the gate. I was denied to board; i was told that the plane has left. IT WAS STILL THERE. was I resheduled 6 hours later flight. By that time I was travelling around 30 hours already, so I went to the internal hotel for shower and sleep. They played fool with me during official complaint (TK-13272695) stating that the invoice is wrong (it is not), i'm not eligible for hotel cost refund only if I stay more than 8 hours (i was not informed), EU legislation is not relevant and the extra cost happened due to bad weather. So my extra cost was not born due to weather. My extra cost was born because of Turkish Airlines rigid and unhuman way of treating passengers; rebooking them whenever late possible. My extra cost was born that they have not even tried to support me.Overall
- After 30 hours traveling I was not allowed to board the Istambul - Budapest flight
- Delhi-Budapest
- Economy
- Loss: β¬195
- Desired solution
Sam R
Verified | Aug 27, 2025Los Angeles-Beirut
Economy
flights suspended and money lost .
bought 2 tickets on june 7 th to beirut. july 3rd US advisory DO NOT TRAVEL TO LEBANON for Americans was issued . attempted to cancel the flights on july 23rd . they denied our request . we dispute it to our c/c . on august 26th we lost as TK has the power over us. we tried to exchange the date , they told us it is suspended and we cannot use our tickets anymore. we lost our money for a service they refuse to do . tolet you know turkey government own 50 % of TK . i called their embassy and they told us to call TK to solve the issue . I have heart issues and causing a big stress on me. why the TK airlines can get away with these actions , stealing money is not ok from their customers.- Los Angeles-Beirut
- Economy
- Loss: β¬1770
- Desired solution
Refund
Rim J
Verified | Aug 25, 2025Stockholm-Moscow
Economy
Successful claim
No reason given
Since my first flight was delayed, we had to land in another city and wait for nearly two hours at a different airport. By the time I finally arrived back in Ankara, my connecting flight had already departed. The airline arranged a hotel stay for me and booked me on a new flight the following day, scheduled to arrive in Moscow at 20:15. However, when I got to the airport, I was informed that this flight was fully booked. As a result, I was placed on a later flight, which arrived in Moscow around 00:00- Stockholm-Moscow
- Economy
- Successful claim
Marian Jan D
Verified | Aug 24, 2025Abuja-Bremen
Economy
VerspΓ€tung von ΓΌber 8 Stunden
Dear Customer Contact Center Team, Since I'm still a fairly new customer with Turkish Airlines, I don't know who to contact about my issue. Therefore, I'm turning to you. Please note the reservation code: RYFEFE Flight on July 6th - July 7th My family and I were delayed by over three hours. Instead of arriving in Bremen at 9:25 a.m., we didn't arrive until 5:25 p.m. I would very much appreciate compensation for this inconvenience. Thank you very much, Marian Jan DubeOverall
- VerspΓ€tung
- Guter Service
- Abuja-Bremen
- Economy
- Loss: β¬1800
- Desired solution
Kaushal Raghavjibhai D
Verified | Aug 21, 2025Gothenborg-Mumbai
Economy
somehow my one of the luggage was not reached to Mumbai. they did not uploaded in the gothenberg plane. they missed it.
- Gothenborg-Mumbai
- Economy
Brigitta Hew J
Verified | Aug 14, 2025Edinburgh-Kuala Lumpur
Economy
No reason given
First flight from EDI-IST was delayed and I landed in Istanbul around 2:19AM (original time 23:15PM) We were told by ground staff that this was due to operational delays on the airline providerβs side Misconnection due to the delay caused me to miss my transit to KUL which was my final stop. I was delayed at least 24 hours The ground staff in EDI airport told us that we would most likely be able to make it for our transit flight as the transit was also supposedly βdelayedβ in a ploy to quell our anger at the lack of important information communicated I was stuck in IST Turkey from Wednesday 16th, 2:19AM till my flight to KL on Thurs 17th, 1:40AM Did not manage to keep my original physical boarding passes for the EDI-IST flight as it was taken by counter staff in Istanbul while I was receiving the new IST-KUL pass and hotel details I was supposed to arrive in KL exactly 24 hours before Turkish Airlines provided boarding and food for the time I spent stranded in Turkey. My requests for compensation due to the 24hour delay it took me to reach my final destination of KUL was rejected with no official reasoning. All they told me was that they I requested for the official reason for delay and was rudely denied the is information by the customer service staff It inconvenienced me greatly as it caused my to miss my flight from KL to another destination and I wasted 2 days on this mess Customer service staff were extremely hostile and rude- Edinburgh-Kuala Lumpur
- Economy
Hasan I
Verified | Aug 11, 2025Economy
Wheelchair was denied, Purchased seat changed wife
Wife and I travelled from Islamabad to Washington and back with Booking Reference "UNEDUX". on 13th June 2025. Wife and I, both are Senior citizens of above 70 years. While going to Washington in both sectors we were provided wheelchair but while coming back from Washington NO wheelchair was provided for wife in both sectors ( IAD to IST and IST to ISB) as it was not written on her boarding cards resulting in great problem and had to pay privately to some wheelchair carriers to take her to the wheelchair waiting area from the aircraft. Again, from that waiting area at Istanbul to gate No. 18 B for Islamabad flight had to pay privately to carry her because the distance was VERY far and she could not walk due to both operated knees. Again, at Islamabad airport same problem occurred to proceed from aircraft to the luggage collecting place. In all three places administrative staff refused to help in spite of repeated request with hard copy written proof of wheelchair approval, I had to pay 40 Dollars. ( 20 + 10 + 10 ) to some wheelchair carriers at three places. Second problem occurred while coming back when my paid selected seat from Istanbul to Islamabad was changed from 11 A and 11 B to 21 k and 21 j, for which I had Paid Rs. 33,080/- at the time of booking. That amount should also be refunded to me.- Economy
- Desired solution
Refund
Hana A
Verified | Aug 10, 2025Prague-Izmir
Economy
Technical problems
Hello, it was my first flight that I was supposed to take alone. It was a vacation flight, my husband was supposed to be waiting for me in Istanbul. We had a planned meeting in Istanbul and then a joint flight to Izmir. Unfortunately, just before takeoff, we were told that the flight would be delayed, first 20 minutes, then I think 2 hours, and then that the flight was canceled. All the passengers rushed to the information desks and it was a very stressful situation, for at least an hour you were squeezed between other passengers. I was alone, and I also had a paid business ticket, unfortunately no one was interested in that and I am still pregnant at the moment, I was not feeling well. We were told that we would sleep in a hotel at the airport's expense and fly the next day on a replacement flight, which would be at 10:45, which was unthinkable to me, because I would not make the connecting flight. So I had to look for and pay for additional tickets at my own expense to get to our destination. I used the hotel, even though it was very stressful, I slept for about 1 hour. I flew on another flight to Antalya and then to Izmir. My husband waited for me for 12 hours at the final destination. I couldn't get my tickets refunded and I have to say that it was such a stressful situation that I never want to fly again. It ruined the whole beginning of our vacation, we didn't even know if we would make it, fortunately, miraculously, we did.- Prague-Izmir
- Economy
Md Hasan Ittisaf N
Verified | Aug 9, 2025Schonefeld-Dhaka
Economy
Successful claim
No reason given
Dear AirAdvisor Team, I am submitting my case for EC 261/2004 compensation. Booking Reference: RGS7K5 Flights: TK1730 Berlin β Istanbul (12 July 2025) connecting to TK712 Istanbul β Dhaka (13 July 2025) Scheduled Arrival in Dhaka: 13 July 2025 Actual Arrival in Dhaka: 14 July 2025 (over 24 hours late) Cause of Delay (per Turkish Airlines): 44 min late incoming aircraft, 6 min operational reasons, 3h 5m taxi duration β none of which qualify as extraordinary circumstances under EC 261/2004. Outcome: Missed connection TK712, rebooked to TK1925 on 13 July 2025. Extra Expense: Paid $67.95 USD (β¬58.26) for Turkish e-Visa due to unplanned layover (reimbursed separately by airline). I am seeking β¬600 EC 261/2004 compensation for a long-haul flight departing from the EU with an arrival delay exceeding 3 hours at the final destination.- Schonefeld-Dhaka
- Economy
- Successful claim
Sharmila P
Verified | Aug 5, 2025Manchester-Kathmandu
Economy
Successful claim
Technical problems
They told me they can add my miles point and for the hotel expense they want me to send the invoice from the hotel which i do not have, i just have this statement where the name of the hotel and amount is clearly mentioned.- Manchester-Kathmandu
- Economy
- Successful claim
Neeru A
Verified | Aug 4, 2025Edinburgh-Ho Chi Minh City
Economy
No reason given
My flight TK1346 Edinburgh to Istanbul flight dated 15th of July, 2025 was delayed for 2 hours and 48 minutes due to the late arrival of the plane due to a delay in departure at the previous station. Because I would certainly miss my connecting flight, my reservation was changed directly by the airline to 24 hours later only at 3:17pm so less than 2 hours before the supposed flight while I was at the airport already, via TK1346 Edinburgh to Istanbul flight on 16th of July 2025 and TK0162 Istanbul to Ho Chi Minh City flight dated 17th of July, 2025. So my total travels were delayed 24 hours.- Edinburgh-Ho Chi Minh City
- Economy
Tiaan V
Verified | Jul 30, 2025Economy
My suitcase was damaged quite badly.
Somebody tried for force by suitcase open and it has been damaged. I would like to be compensated for the damage.
- Economy
- Desired solution
Jay D
Verified | Jul 27, 2025Malta-Melbourne
Economy
Successful claim
Technical problems
The initial TK1370 flight got delayed and so we missed our connecting flight of TK168 to Melbourne.- Malta-Melbourne
- Economy
- Successful claim
Anonymous member
Verified | Jul 21, 2025Economy
discrimination and non-professional
yesterday my family had flight from frankfurt to tehran. firstly we encounter with discrimination manners at counters C 704-709 for the flight number TK 1592 from frankfurt to istanbul then by TK 870 from Istanbul to tehran. now they are in tehran, but one of the luggages is missing and there is no any status about the missing luggage. also no one is respossible to answer!- Economy
- Desired solution
Other
Pavel M
Verified | Jul 16, 2025Valencia-Istanbul
Economy
No reason given
The flight was cancelled. My expenses: hotel in Valencia-55 eur, taxi in Valencia-60 eur, Hotel and transfer in Istambul- 110 eur. Food and drinks 70 eur- Valencia-Istanbul
- Economy
Lilian I
Verified | Jul 8, 2025Economy
Had bought 3 business class tickets
After paying 4,700 for three business class tickets, none of the charger on the chair worked two of the TVs did not work. I was very not satisfied at all and be upset that I couldnβt do my work while I was flying no chargers worked at the flight attendants kept telling me Iβm sorry Iβm sorry Iβm sorry. Well thatβs not going to help now. I am asking for some refund. I donβt think itβs appropriate that I pay top dollar and not get the service that needed to be. I will not leave a bad review until someone gets back to me. Otherwise, I will have to escalate this and I will ask for full refund.- Economy
- Loss: β¬3000
- Desired solution
Expenses reimbursement
Ismettulah B
Verified | Jul 8, 2025Economy
Complaint Regarding Inadequate Service on Flight TK1637 (7
Complaint Regarding Inadequate Service on Flight TK1637 (7 July 2025) Dear Turkish Airlines Team, I regret to inform you that I was very dissatisfied with the service on my recent flight TK 1637 from Istanbul to Munich on 7 July 2025, which departed at 19:40. During the meal service, I politely requested a cup of tea. While I did receive one, it contained visible dust and a large amount of tea sediment, making it completely undrinkable. It appeared to be residue from the bottom of the teapot. I addressed the issue with the flight attendant whose name tag, unfortunately, I could not read. I kindly asked whether he could bring me a fresh glass of tea. To my astonishment, he simply looked at me and replied, βThere is no more,β without offering an apology or an alternative. I have never encountered such impolite and dismissive behavior on a Turkish Airlines flight before. Iβve always appreciated your airlineβs traditionally high standards of hospitality and customer care, which made this experience all the more disappointing. I sincerely hope you will take this feedback seriously and address the matter to ensure that future flights uphold the quality and service Turkish Airlines is known for. Sincerely, Bingoel Ismettulah Booking Reference: 50491626 / T5VM5E Contact: ismet.bingoel@hotmail.de- Economy
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