Turkish Airlines complaints: comments, page 3

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Miltiadis P

Verified | May 23, 2026

Hong Kong-Istanbul

Economy

Smart bag with removable battery no allowance

Dear Sir/Madam My name is MILTIADIS Papadopoulos and I was a passenger of Turkish airlines of the flight TK0071 on 22/05/2026 from Hong Kong to Thessaloniki via Instabul. I am a golden member of Star Alliance with no133160650 and I travel often between Greece and China since I am a businessman. During the check in procedure your employee (Mrs Hayat Keran), refused to check in one smart bag which I had with removable battery although I show her Turkish policy airlines regarding removable batteries allowance of smart airport bags. She could understand the difference of removable battery from a non removable one. I explained her again and again and also other members of airport staff tried to explain her with no success. As a consequence she refused me to check in this luggage and I had to pay a courier to send it to my final destination (Thessaloniki Greece). I am waiting for the cost of this action upon which I will file a lawsuit with a lawyer and request compensation from Turkish airlines failing to comply with FAA regulation See the regulation: 49 CFR 175.10(a)(26) IATA regulation and Turkish regulation (Türkiye's Directorate General of Civil Aviation (SHGM) I had all the good will to explain her all the details but she didn’t want to cooperate in any way and in the final point she was also impolite. I definitely will not choose again your airline since your employees are not trained on their profession as they should be. Feel free to contact me either by email or telephone number +306944663516

Overall

suitcase with removable battery non acceptance

Hong Kong-Istanbul
Economy

Loss: €500
Desired solution

Expenses reimbursement

(0)

Veronika P

Verified | May 18, 2026

Ljubljana-Vancouver

Economy

No reason given

My flight TK1062 from Ljubljana (LJU) to Istanbul (IST) on 12 January 2026 was cancelled by Turkish Airlines less than 24 hours before departure. My original itinerary was: Ljubljana → Istanbul → Toronto → Vancouver. At the time of the disruption, Turkish Airlines officially informed me through their website, booking management page, mobile notifications, and cancellation communications that the flight was disrupted/cancelled due to “operational reasons.” I have screenshots documenting these notifications from multiple official Turkish Airlines channels. Following the cancellation of the Ljubljana–Istanbul segment, Turkish Airlines did not proactively offer me a reasonable alternative route or rebooking solution. I had to contact the airline multiple times myself in order to arrange a replacement itinerary. Eventually, I was rebooked onto a different route: Ljubljana → Istanbul → Vancouver. Due to the cancellation and rebooking, I was forced to stay overnight in Istanbul because no better connection was offered to me. As a result, I arrived in Vancouver approximately 18 hours later than originally scheduled. After the disruption, I submitted a compensation claim under EU Regulation 261/2004. However, Turkish Airlines later rejected my claim and stated that the cancellation was allegedly caused by bad weather conditions and extraordinary circumstances beyond the airline’s control. I challenged this decision several times because the airline’s explanation directly contradicts the information originally provided to passengers at the time of the disruption. Despite multiple follow-ups, Turkish Airlines did not provide objective supporting evidence such as weather reports, airport closure notices, or air traffic control restrictions specifically affecting flight TK1062. Instead, the airline continued to repeat that the disruption was outside of their control while ignoring the documented “operational reasons” notifications issued through their own systems. I have retained: screenshots showing “operational reasons” cancellation notices correspondence with Turkish Airlines repeated claim rejections booking and flight details Due to the contradictory explanations provided by the airline and the lack of supporting evidence for extraordinary circumstances, I would like this case to be reviewed for compensation eligibility under EU Regulation 261/2004.

Ljubljana-Vancouver
Economy

(0)

Aleksandar K

Verified | May 17, 2026

Belgrade-San Francisco

Economy

Claim escalated to airline

I did speak with them over the phone and they told me to file the claim, which is what I am doing now.

Belgrade-San Francisco
Economy
Claim escalated to airline

(0)

Sawsan B

Verified | May 14, 2026

London-Cizre

Economy

The bag contains personal items, clothing,medication gifts,with a total estimated value of approximately [£1550 Since reporting the loss, I have received no update or confirmation on the location of my luggage. This has caused me significant inconvenience, distress, and extra expense -I have had to purchase essential replacement items such as toiletries, clothing, and other necessities. I am extremely disappointed with this service. As a paying passenger, I expect my baggage to arrive safely and at the same time as me. The lack of communication and delay in resolving this matter is unacceptable.

London-Cizre
Economy

(0)

Aizhan N

Verified | May 11, 2026

Astana-Edinburgh

Economy

travelled from Astana to Edinburgh via Istanbul on a single Turkish Airlines booking. My flight from Astana departed around 2am and I had only a 1-hour connection in Istanbul Airport. Knowing how large the airport is and having experienced the same route previously, I asked the cabin crew before landing whether I could move closer to the front of the aircraft to make my connection. This request was refused and I was assured that Turkish Airlines staff would assist me on arrival and make sure I reached my connecting flight. However, no staff member was waiting for me after landing. I had to run through the airport on my own, navigate the transfer process, and pass through international transfer security. I arrived at the gate approximately 15 minutes before departure time, but boarding had already been completed and I was denied boarding despite travelling on a through-ticket booked entirely with Turkish Airlines. I was then rebooked onto a flight the following morning, causing a significant delay and forcing me to stay overnight in Istanbul. I requested rerouting onto an earlier flight operated by another airline a few hours later, but this was refused. As a result of the disruption, I had almost no sleep for two days, experienced considerable stress, and missed one full day of work, requiring me to take an additional day of annual leave afterwards. I also lost my pre-purchased train ticket from Edinburgh to Aberdeen and had to purchase a replacement ticket. Additionally, because my checked baggage was unavailable overnight, I had to buy toiletries in Istanbul. I have attached supporting bank statement screenshots and evidence of the additional expenses in the previous step of this claim.

Astana-Edinburgh
Economy

(0)

Vivien H

Verified | May 8, 2026

Birmingham-Seoul

Economy

Successful claim

No reason given

Flight was delayed initially by an hour, meaning the flight would have dfeparted at 2 am, in the end the delay kept being extended to the flight leaving after 6 am

Birmingham-Seoul
Economy
Successful claim

(0)

Mouad B

Verified | May 6, 2026

Paris-Alma-ata

Economy

Claim escalated to airline

I was denied boarding on a Turkish Airlines flight from Paris to Almaty via Istanbul on the grounds that I required a visa. However, as a Moroccan citizen travelling to Kazakhstan with a transit in Istanbul, no visa is required provided I remain in the international transit area. This has been confirmed by official sources, the Kazakh consulate, and Turkish Airlines’ own customer service prior to travel. Despite being in full compliance with all travel requirements, I was refused boarding. As a result, I had to purchase a new ticket and incur additional expenses. Turkish Airlines has refused to reimburse me and has not provided any specific legal basis justifying the denial. I am therefore seeking compensation and reimbursement for the damages suffered.

Paris-Alma-ata
Economy
Claim escalated to airline

(0)

Achraf A

Verified | May 6, 2026

Paris-Alma-ata

Economy

We arrived to the airport During the check-in with Turkish airlines we were denied check-in and boarding due to a visa requirement in their system The other airlines websites such as airfrance confirm that we need none As well as the kazakh consulate We showed them proof but they were insisting that they would not take the risk if the system ask for a visa We tried to find other options with the company crew But they were not up to discussing anything So we asked for a proof of the denied check in and boarding and we left

Paris-Alma-ata
Economy

(0)

Mihaela Iuliana G

Verified | May 4, 2026

Hong Kong-Bucharest

Economy

Flight TK71 departed HKG with a delay that the Captain explicitly attributed to a "long queue for takeoff." We arrived at IST at 05:55 AM. Despite still having a 60-minute window for my 06:55 AM connection (TK1043), I was denied further boarding: I was rebooked, and my seat was canceled at 04:17 AM while I was still in flight, proving a pre-emptive denial of boarding without any effort to facilitate my transit within the Minimum Connection Time (MCT). Turkish Airlines rejected my claim, citing "reasons beyond control" multiple times, yet their response acknowledged the delay was caused by aircraft systems (13 min), taxi time (40 min), and ATC (5 min). The carrier refused to provide documented proof (IATA delay codes, METAR, or official logs) to justify the decision, as required by Articles 6, Paragraph 4, and 10 of SHY-PASSENGER.

Hong Kong-Bucharest
Economy

(0)

Lydenna H

Verified | May 2, 2026

Economy

Feedback Requested call back

I want to cancel my review, so I am writing text her to be able to edit . I don't know how so i am writing to make the edit longer so the automated system will accept. It would be nice if we had live people to talk to this new age of everything automated is putting people out of jobs

Economy

Desired solution

Other

(0)

Kenton F

Verified | Apr 24, 2026

Miami-Rome

Economy

The flight was changed and I was rebooked but I didn’t except it. The original flight had departed on time, but my flight change was under the guise of weather conditions which was false because it departed on time

Miami-Rome
Economy

(0)

Kenton F

Verified | Apr 24, 2026

Miami-Rome

Economy

They were not helpful. I didn’t ask to have my flight scheduled and I arrived early. The flight I was supposed to board was still at the airport and did depart so there were no adverse conditions or weather conditions

Miami-Rome
Economy

(0)

Aliasgar M

Verified | Apr 22, 2026

Antalya-Mumbai

Economy

Complaint Regarding Damaged Luggage – Request for Refund

Complaint Regarding Damaged Luggage – Request for Refund Dear Sir/Madam, I am writing to formally lodge a complaint regarding damage to my luggage during my recent journey with your airline. Upon arrival at my destination, I noticed that the wheel of my luggage bag was broken, making it difficult to use and causing significant inconvenience. The baggage was in proper condition at the time of check-in, and the damage appears to have occurred while in your airline’s handling. I request you to kindly look into this matter and process a suitable refund/compensation for the damage caused. I have attached all the relevant documents for your reference, including: Boarding pass Baggage tag Photographs of the damaged luggage Any other supporting documents I would appreciate a prompt resolution to this issue. Kindly confirm receipt of this complaint and inform me about the next steps in the claim process. Thank you for your attention to this matter.

Antalya-Mumbai
Economy

Desired solution

Other - Complaint Regarding Damaged Luggage – Request for Refund Dear Sir/Madam, I am writing to formally lodge a complaint regarding damage to my luggage during my recent journey with your airline. Upon arrival at my destination, I noticed that the wheel of my luggage bag was broken, making it difficult to use and causing significant inconvenience. The baggage was in proper condition at the time of check-in, and the damage appears to have occurred while in your airline’s handling. I request you to kindly look into this matter and process a suitable refund/compensation for the damage caused. I have attached all the relevant documents for your reference, including: Boarding pass Baggage tag Photographs of the damaged luggage Any other supporting documents I would appreciate a prompt resolution to this issue. Kindly confirm receipt of this complaint and inform me about the next steps in the claim process. Thank you for your attention to this matter. Yours sincerely, Aliasgar Ebrahim Motiwala +91 97692 05252 info@aemotiwala.com

(0)

Ioana A

Verified | Apr 22, 2026

Bucharest-Nevsehir

Economy

Claim escalated to airline

No reason given

First leg was delayed- stopped on Bucharest tarmac for no reason. We missed the connecting flight so they pushed us to the 01:30 AM flight of the next day.

Bucharest-Nevsehir
Economy
Claim escalated to airline

(0)

Dzeneta E

Verified | Apr 19, 2026

Jeddah-Pristina

Economy

Dear Turkish Airlines Customer Relations, I am writing to formally request reimbursement regarding a serious issue we encountered on our recent journey with Turkish Airlines. Passenger names: - Armin Nezirović - Dženeta Eljesković - Infant (Ubejda Nezirović) Flight details: - Flight TK0095 from Jeddah to Istanbul (13 April 2026) - Connecting flight TK1017 from Istanbul to Pristina As documented in the attached boarding passes and medical report, our infant daughter suffered a significant finger injury at the airport in Jeddah prior to boarding. We were forced to seek immediate medical attention at King Abdul-Aziz Hospital in Jeddah, where she received emergency treatment, including stitches for a partial fingertip amputation. Due to this emergency, we were unable to board the scheduled flight. At the airport, Turkish Airlines staff explicitly informed us that, given the medical emergency—and also considering that we were traveling on Umrah visas with limited flexibility—we would be able to take a later flight without any additional charges once the situation was resolved. However, upon returning to the airport after medical treatment, we were informed that this was not possible and were required to purchase new tickets at a cost of approximately 700 EUR in order to return home. This situation is deeply concerning for the following reasons: - We acted in good faith based on clear and explicit instructions from your staff - The circumstances were an unavoidable medical emergency involving an infant - The refusal upon return directly contradicts what we were promised at the airport - Our visa situation (Umrah) made delays and uncertainty particularly critical We would also like to highlight that such a situation raises concerns under general consumer protection principles, including the obligation not to mislead passengers and to provide accurate and reliable information at critical moments. Passengers must be able to rely on instructions given by airline representatives, especially in emergency circumstances. We are therefore requesting full reimbursement of the additional 700 EUR incurred due to this misinformation. We have attached all relevant documentation, including: - Boarding passes - Medical report confirming the emergency treatment - Proof of reissued tickets (available upon request) We trust that Turkish Airlines, as a global carrier, will review this case fairly and resolve it promptly. Please note that this matter is being taken seriously. As an employee of an international corporation, I will be obliged to raise awareness internally regarding this experience and advise colleagues accordingly if the issue is not resolved appropriately. Additionally, we are prepared to escalate this matter through formal complaint channels and public platforms if necessary. That said, we would strongly prefer to resolve this directly and amicably with your team. We look forward to your prompt response. Kind regards,

Jeddah-Pristina
Economy

(0)

Abdul Wahab K

Verified | Apr 17, 2026

Karachi-Baku

Economy

Influence by other flights

Dear Abdul Wahab KHATRI, First of all, we apologize for the adverse effect of this irregularity on your travel plan. We have determined that flight TK0709 Karachi/Istanbul on March 24, 2026, experienced a 46-minute delay due to reasons beyond our control. The connection time between flight TK0709 Karachi/Istanbul and its connecting flight TK0340 on the same date is 2 hours and 15 minutes. If the delay had been 1 hour and 16 minutes, you would have missed your connecting flight. We would like to inform you that the delay on your TK0709 Karachi / Istanbul flight on the date of March 24, 2026 flight did not cause you to miss your connecting flight. As a result, there was no disruption to your onward journey. Therefore, we regret to inform you that we are unable to approve your compensation claim in this instance. We would like you to be sure that we do our best to perform our flights on time. We hope to host you better in your future travels. Sincerely Yours, Serhat T. Customer Representative TURKISH AIRLINES INC. Customer Contact Center "You

Karachi-Baku
Economy

(0)

Armin N

Verified | Apr 16, 2026

Jeddah-Pristina

Economy

Dear Turkish Airlines Customer Relations, I am writing to formally request reimbursement regarding a serious issue we encountered on our recent journey with Turkish Airlines. Passenger names: - Armin Nezirović - Dženeta Eljesković - Infant (Ubejda Nezirović) Flight details: - Flight TK0095 from Jeddah to Istanbul (13 April 2026) - Connecting flight TK1017 from Istanbul to Pristina As documented in the attached boarding passes and medical report, our infant daughter suffered a significant finger injury at the airport in Jeddah prior to boarding. We were forced to seek immediate medical attention at King Abdul-Aziz Hospital in Jeddah, where she received emergency treatment, including stitches for a partial fingertip amputation. Due to this emergency, we were unable to board the scheduled flight. At the airport, Turkish Airlines staff explicitly informed us that, given the medical emergency—and also considering that we were traveling on Umrah visas with limited flexibility—we would be able to take a later flight without any additional charges once the situation was resolved. However, upon returning to the airport after medical treatment, we were informed that this was not possible and were required to purchase new tickets at a cost of approximately 700 EUR in order to return home. This situation is deeply concerning for the following reasons: - We acted in good faith based on clear and explicit instructions from your staff - The circumstances were an unavoidable medical emergency involving an infant - The refusal upon return directly contradicts what we were promised at the airport - Our visa situation (Umrah) made delays and uncertainty particularly critical We would also like to highlight that such a situation raises concerns under general consumer protection principles, including the obligation not to mislead passengers and to provide accurate and reliable information at critical moments. Passengers must be able to rely on instructions given by airline representatives, especially in emergency circumstances. We are therefore requesting full reimbursement of the additional 700 EUR incurred due to this misinformation. We have attached all relevant documentation, including: - Boarding passes - Medical report confirming the emergency treatment - Proof of reissued tickets (available upon request) We trust that Turkish Airlines, as a global carrier, will review this case fairly and resolve it promptly. Please note that this matter is being taken seriously. As an employee of an international corporation, I will be obliged to raise awareness internally regarding this experience and advise colleagues accordingly if the issue is not resolved appropriately. Additionally, we are prepared to escalate this matter through formal complaint channels and public platforms if necessary. That said, we would strongly prefer to resolve this directly and amicably with your team. We look forward to your prompt response. Kind regards,

Jeddah-Pristina
Economy

(0)

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Armin N

Verified | Apr 16, 2026

Jeddah-Pristina

Economy

Promised new tickets from airline workers

Dear Turkish Airlines Customer Relations, I am writing to formally request reimbursement regarding a serious issue we encountered on our recent journey with Turkish Airlines. Passenger names: - Armin Nezirović - Dženeta Eljesković - Infant (Ubejda Nezirović) Flight details: - Flight TK0095 from Jeddah to Istanbul (13 April 2026) - Connecting flight TK1017 from Istanbul to Pristina As documented in the attached boarding passes and medical report, our infant daughter suffered a significant finger injury at the airport in Jeddah prior to boarding. We were forced to seek immediate medical attention at King Abdul-Aziz Hospital in Jeddah, where she received emergency treatment, including stitches for a partial fingertip amputation. Due to this emergency, we were unable to board the scheduled flight. At the airport, Turkish Airlines staff explicitly informed us that, given the medical emergency—and also considering that we were traveling on Umrah visas with limited flexibility—we would be able to take a later flight without any additional charges once the situation was resolved. However, upon returning to the airport after medical treatment, we were informed that this was not possible and were required to purchase new tickets at a cost of approximately 700 EUR in order to return home. This situation is deeply concerning for the following reasons: - We acted in good faith based on clear and explicit instructions from your staff - The circumstances were an unavoidable medical emergency involving an infant - The refusal upon return directly contradicts what we were promised at the airport - Our visa situation (Umrah) made delays and uncertainty particularly critical We would also like to highlight that such a situation raises concerns under general consumer protection principles, including the obligation not to mislead passengers and to provide accurate and reliable information at critical moments. Passengers must be able to rely on instructions given by airline representatives, especially in emergency circumstances. We are therefore requesting full reimbursement of the additional 700 EUR incurred due to this misinformation. We have attached all relevant documentation, including: - Boarding passes - Medical report confirming the emergency treatment - Proof of reissued tickets (available upon request) We trust that Turkish Airlines, as a global carrier, will review this case fairly and resolve it promptly. Please note that this matter is being taken seriously. As an employee of an international corporation, I will be obliged to raise awareness internally regarding this experience and advise colleagues accordingly if the issue is not resolved appropriately. Additionally, we are prepared to escalate this matter through formal complaint channels and public platforms if necessary. That said, we would strongly prefer to resolve this directly and amicably with your team. We look forward to your prompt response. Kind regards, Armin Nezirovic Habbo.armin@gmail.com

Overall

Promised new tickets
Plane staff

Jeddah-Pristina
Economy

Loss: €1200
Desired solution

Refund

(0)

Roberta B

Verified | Apr 14, 2026

İstanbul-Mahebourg

Economy

No reason given

Let me summarize the information: Passengers which were affected were Tonka Kaludova and Zhechko Kaludov - i have provided the 2 boarding passes, however i couldnt add more documents here. Flight was delayed for more than 6h which made them wait in the airport. The air staff were totally disrespectful and not polite. Gave them the food late and no additional service was offered. Other passengers also were not served as needed. Totally unacceptable air service! I want and expect the refund. I will represent them - Roberta Bozukova (their daughter). I will provide all the needed details and documents of my parents trip, just let me know what is missing. Thank you for your help!

İstanbul-Mahebourg
Economy

(0)

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Cesare O

Verified | Apr 13, 2026

Johannesburg-Rome

Economy

Turkish Airline unfair practices with cancellations

co- passenger family medical reasons and she cancelled. Asked for passenger to be replaced by another passenger. Turkish airlines refused and said i should buy another ticket- absurd to say the least . I requested cancellation of both tickets and was advised they will only refund Vat- i will fight this untill i get a fair amount back

Overall

REFUSAL TO REFUND AFTER FLIGHT CANCELLATION
nIL

Johannesburg-Rome
Economy

Loss: €1562
Desired solution

Refund

(0)

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Cesare O

Verified | Apr 13, 2026

Johannesburg-Rome

Economy

Turkish Airline unfair practices with cancellations

CO- PASSENGER CANCELLED DUE TO MEDICAL REASONS OF IMMEDIATE FAMILY Turkish airline refused that i remove passenger and substitute with another passenger citing their policy and that i have to buy a new ticket- absurd. I booked through booking.com, who did not convey Turkish airlines policies . How can Turkish airlines offer to pay Vat refund only ??????????? Its unacceptable

Overall

REFUSAL TO REFUND AFTER FLIGHT CANCELLATION
nIL

Johannesburg-Rome
Economy

Loss: €1562
Desired solution

Refund

(0)

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Devanand L

Verified | Apr 7, 2026

Mumbai-Washington

Economy

Failure to arrange hotel accommodation and major inconvenience

Dear Turkish Airlines Complaint Department, I am writing to formally express my dissatisfaction with the handling of my recent return journey, particularly the denial of a promised complimentary hotel stay during a long layover. At the time of booking, we were clearly informed that passengers with layovers exceeding 6–8 hours would be eligible for hotel accommodation. Our itinerary included a layover of approximately 20 hours between our Mumbai–Istanbul flight and our onward Istanbul–Washington (IAD) flight, which met the stated criteria. However, three days prior to departure, we were advised to request the hotel stay at Mumbai airport. Upon arrival, the staff at Mumbai redirected us to arrange this in Istanbul. Unfortunately, when we reached Istanbul, our request was denied without a clear explanation. We were then directed between multiple customer service counters, spending nearly three hours attempting to resolve the issue, but without any success. This lack of coordination and inconsistent communication caused significant inconvenience and frustration. The attached documentation further highlights the lack of clarity and support provided by airport staff regarding this matter. In light of the above, I respectfully request: • Reimbursement of hotel expenses incurred (176.55 Euros) • Compensation for the inconvenience caused, either as a full refund for the two tickets (667.89 x 2 = $1335.78) or equivalent travel credit for two passengers • Assurance that clearer communication and better coordination will be implemented to prevent such issues in the future I would appreciate your prompt attention to this matter and look forward to your response. Sincerely, Devanand and Geeta Luthria Dave.Luthria@gmail.com 3017553417 10121 Ancient Sea Path Laurel MD 20723 Turkish Airline Ticket Details Passenger information Passenger name GEETA DEVANAND LUTHRIA Ticket number 2352289852903 You can view and print information regarding your flights, fare rules and additional service details on the online booking page. View and print all details Flight details Washington DC (IAD) - Mumbai (BOM) 8 February 2026 Sunday Economy Class (U) 21:15 IAD 1 Connecting flight TK8 IST TK720 05:20 BOM 2 days Journey duration 21h 35m Mumbai (BOM) - Washington DC (IAD) 7 March 2026 Saturday Economy Class (U) 07:00 BOM 1 Connecting flight TK721 IST TK187 12:45 IAD Next day Journey duration 1d 15h 15m Flight TK187 on 08-03-2026 from Istanbul (IST) to Washington Dulles (IAD) Devanand Luthria * T4V6ZC* *TK0721* BOM → IST 07-03-2026 07:00 — 07-03-2026 11:45 Economy/ *TK0187* IST → IAD 08-03-2026 08:30 — 08-03-2026 12:45 Economy/

Overall

poor customer service at Istanbul airport
nothing

Mumbai-Washington
Economy

Loss: €176.55
Desired solution

Refund

(0)

Fakhar A

Verified | Apr 6, 2026

Lahore-Nicosia

Economy

I have reached airport 3.5 hours before and on time I have reached boarding pass counter but officer did'nt gave me the boarding saying your ticket number is not same there behaviour was rude they are saying give us extra money we will issue boarding pass and after that I go to turkish airline office they said ask your agent to change ticket he can do this but agent also did'nt respond on this I feel so much helpless now I just seen you and there is some hope to have some refund .

Lahore-Nicosia
Economy

(0)

Kamran A

Verified | Apr 6, 2026

Lahore-Nicosia

Economy

As we reached airport on time but on airline counter I did'nt get my boarding pass. Staff was so much rude and they just said now we don't issue this as we can issue but now I don't have mood to issue he was so arrogant and not issue boarding pass

Lahore-Nicosia
Economy

(0)

Muhammad Hasnain A

Verified | Apr 6, 2026

Lahore-Nicosia

Economy

As we are 3 students travelimg to Ercan airport from LHE but airline counter did'nt give us boarding pass due to which we missed our flight. I have uploaded documents for my flight mates also

Lahore-Nicosia
Economy

(0)

Ngai Hei L

Verified | Apr 4, 2026

İstanbul-London

Economy

I am submitting a complaint regarding a denied boarding incident involving Turkish Airlines flight TK1981 from Istanbul to London on 15 March 2026. I had a confirmed booking and had already boarded the aircraft. However, prior to departure, I was asked to disembark following a decision made during document checks by security personnel.

İstanbul-London
Economy

(0)

Abhay Umeshbhai M

Verified | Apr 1, 2026

Mumbai-Duesseldorf

Economy

- I was forced to make multiple trips to the airport to follow up, as I received inadequate communication from Turkish Airlines staff. - I incurred approximately €200 in taxi and transportation costs solely due to these airport visits. - I was without essential clothing, toiletries, and personal items, causing significant personal inconvenience and distress.

Mumbai-Duesseldorf
Economy

(0)

Jessica Kam K

Verified | Mar 30, 2026

Male-Madrid

Economy

Hello, I had a flight from Male to Madrid with a layover in Istanbul with the same company (Turkish Airlines). My flight to Istanbul arrived with a 4 hours delay, I lost the connection. I was supposed to land in Madrid on 29th at 22, but I landed on the 30th at 10 am

Male-Madrid
Economy

(0)

Ennio Emanuele P

Verified | Mar 30, 2026

Male-Madrid

Economy

I had a flight from Male to Madrid with a layover in Istanbul with the same company (Turkish Airlines). My flight to Istanbul arrived with a 4 hours delay, I lost the connection. Turkish Airlines gave me a new flight for the day after.

Male-Madrid
Economy

(0)

Elisavet P

Verified | Mar 30, 2026

Zanzibar-Athens

Economy

I had booked a return flight from Dar es Salaam to Athens, with a connection in Istanbul, through Fishel for Turkish Airlines. At the time of booking, the itinerary clearly indicated only one stop. However, the issue arose when the flight unexpectedly made an additional stop at Kilimanjaro, which was never mentioned anywhere on the website before I completed my booking. This completely disrupted the schedule. As a result, by the time we arrived in Istanbul, boarding for my connecting flight to Athens had already begun. I had to run through the airport in a state of panic and managed to reach the gate at the very last moment of boarding. I pleaded with the staff to let me board, explaining how urgent it was for me to return to Athens. I had very serious reasons: I was on a strict course of heavy antibiotics that I could not interrupt, and I also had an extremely important job interview scheduled for the very next day. Missing this flight would have had significant consequences for both my health and my professional future. Despite explaining everything and asking them repeatedly, they refused to allow me to board, even though I was right there at the gate during the final moments of boarding. Had the additional stop at Kilimanjaro been clearly stated on the website before booking, I would never have chosen this flight. Unfortunately, this information was not disclosed at any point, and I only became aware of it during the journey. For this reason, I do not have any supporting documentation to attach, as everything happened in person. The only compensation I was offered was a €10 meal voucher for use at a limited number of partner stores, which does not reflect the seriousness of the situation.

Zanzibar-Athens
Economy

(0)

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Francis M

Verified | Mar 29, 2026

Dar Es Salaam-Vienna

Economy

Compensation for the costs Baggage delay.

My flight was on 07.03.2026 and when I reached Vienna, I was told that my luggage was left in Istanbul.I informed them that I was going to Germany, Marburg that my luggage was to be brought to Marburg at B and B Hotel. At the same time I was to attend International training involving different Universities of the World.I was to buy some clothes as all suits were in the bag. After training, I was to go to Italy, Turin.I bought a flight ticket for Turin.When the bag was not brought to my last day at Marburg, I bought another flight ticket to Vienna to make follow up of my bag loosing the ticket from Frankfurt to Turin without refund. When I reached Vienna, I was informed that the luggage was sent to Frankfurt. I told them to bring it to Turin. I bought a ticket from Vienna to Turin. After some days, I received email that the bag was in Milan.Now because the days of stay in Turin were finished, I travelled to Milan on 23.03.2026 to collect my bag at my own cost. So, I missed the bag from 07.03 to 23.03.2026 that I incurred a lot of costs.

Overall

Baggage delay
Person flying without delay

Dar Es Salaam-Vienna
Economy

Loss: €3047
Desired solution

Compensation

Refund

Expenses reimbursement

(0)

Leul Ayele E

Verified | Mar 28, 2026

Addis Ababa-Venice

Economy

i had some food i prepared to eat when i get home which i did not get and by now is spoiled so it was wasted and i got hungry and had to eat outside since i was too tired to cook from the delayed flight and i had nothing to cook

Addis Ababa-Venice
Economy

(0)

See detailed ratings

Leul Ayele E

Verified | Mar 28, 2026

Addis Ababa-Venice

Economy

lost baggage and delayed flights

i was delayed by an hour in addis ababa which caused the delay of 5 more hours in istanbul and when i arrrived to venice i did not get my luggages 2 bags one black and one gray 23 kg bags both full of foods that was supposedly enough to sustain me for atleast 6 months and some of which were supposed to be put in the fridge which by now has gone bad evenso i still did not get my luggages

Overall

bagge control
customer service on the plane

Addis Ababa-Venice
Economy

Loss: €5000
Desired solution

Compensation

(0)

Anima K

Verified | Mar 13, 2026

Tirana-Kathmandu

Economy

We had flight from Tirana to Kathmandu on 10/02/2026 08:30 for 2 Adult, 1 child and 1 infant with a stopover at IST (Istanbul). The first flight was delayed a little bit, but we managed to arrive 20 minutes before the departure time for the 2nd plane. However, the staff said the plane is already gone. In addition, we inquired about our luggage in the hold and they admitted that they didn't load it on the 2nd plane. They offered us food vouchers and a hotel for the night and scheduled us on the same flight Istanbul -> Kathmandu the next day. Three of us (one adult, one child and one infant) got one hotel room and transfer from and to the hotel (which was 45/50 mins far) but my mom (Asta Kaspal) who had nepali passport did not get hotel or lounge. She had to stay in the airport for 24 hours alone. Also we requested Vegan meal for two of us. Due to missing the originally booked flight (istanbul to ktm), they could not assist our meal preference for the new flight. We landed in Kathmandu with 24 hours delay compared to the original tickets. We collected our luggage. One of our luggage was damaged. The lock was broken. and also the hard shell was broken. I submitted a complaint on the Turkish Airlines website to claim for compensation but they denied it.

Tirana-Kathmandu
Economy

(0)

Akim N

Verified | Mar 10, 2026

Dubai-Nassau

Economy

I was denied boarding and told that it was my first time to South America therefore I was a flight risk. Then I went to customer Service and they told me that l was denied boarding by Cuba immigration. After 13 hours I booked same airline to South Africa. After 4 days I took Airfrance and completed my journey without any challenge with Cuba immigration.

Dubai-Nassau
Economy

(0)

Florin Valentin D

Verified | Mar 9, 2026

Bucharest-Delhi

Economy

No reason given

The airline refused compensation claiming weather conditions, however other flights departed from Bucharest at the same time, therefore the airport was operational, base to the attached screenshot from the airport website.

Bucharest-Delhi
Economy

(0)

Aleksandra T

Verified | Mar 2, 2026

İstanbul-Tirana

Economy

No reason given

It starts with us reading the news that Air Albania (which operates the flight form Istanbul to Tirana on behalf od Turkish airlines) has been suspended from flying. This happens before we even begin the journey and we reach out to Smart fares to understand if we are in any way affected and they told us that we are not and al remains as is. Meanwhile acquaintances which were on the same flight told us that they were informed that the flight was cancelled and they were transfer to another flight. We reached out once again and were convinced that all is good. Just 2 days after departing we were informed by the airline that the flight is cancelled. Since we needed to be back on the 6th due to other already booked arrangement, we bought a ticket to go back to Skopje. Since the very beginning we wanted a refund for the cancelled flight, but the airline refused under the excuse that all flight were utilized which obviously is not the case. At this point we are offended with their treatment since they are tweaking the truth, don't even consider that while I was on annual vacation far from our home we had to go back and forth via email to try and reason with them, we were under stress if we will be back in time for our other arrangements and in general making this whole experience unpleasant.

İstanbul-Tirana
Economy

(0)

Kevin T

Verified | Mar 2, 2026

Dublin-Perth

Economy

Successful claim

DBJ1WM that's my actual booking code, I found it after. The break down of costs is some basics(tshirts and shorts), toiletries(soap, deodorant) and socks/underwear. I was in Perth to attend a wedding and had no suit to wear so had to buy a shirt and pants and borrowed accessories. I tried to wait and also see how much things were Fremantle (where I was staying) but I had no choice but to buy something to wear for the wedding. I also received no notification when my bag was delivered and the online portal was never updated.

Dublin-Perth
Economy
Successful claim

(0)

See detailed ratings

Anonymous member

Verified | Feb 27, 2026

Jeddah-Birmingham

Economy

aftershaves stolen padlock broken

Confirmation Number: ULLAHP. Flew back on the 21/02/26. Hi, we flew from Saudi Arabia to Birmingham UK and changed over at Istanbul and when I got to Birmingham and I took my suitcase of the conveyor belt to notice my padlock had been broken but I thought maybe when they put them on the conveyor belt and it broke, only to notice when I got home, 5 of my aftershaves are missing so someone has broken my padlock and taken these out which I'm very upset about. Can you please check your CCTV so we can find this culprit?

Overall

my padlock was broken and 5 aftershaves were taken
food and customer service was good

Jeddah-Birmingham
Economy

Loss: €200
Desired solution

Compensation

(0)

Anonymous member

Verified | Feb 25, 2026

Copenhagen-Beirut

Economy

Resa till Beirut från copenhagen

Omar el Batal omar73.batal@gmail.com Dear Turkish Airlines Customer Relations, I am writing to submit a formal complaint and a full compensation and reimbursement claim regarding serious operational failures during my journey, which caused me significant financial loss, stress, and inconvenience. My journey was from Malmö, Sweden to Lebanon via Istanbul, under one single reservation. Travel dates: 12/02/2026 – 25/02/2026 Order number: 17119017 Missed connection in Istanbul During transit at Istanbul Airport, there was extreme congestion at the transfer gate due to two flights boarding simultaneously. I was standing in the correct queue together with several other passengers. Despite arriving at the gate on time, when it became my turn to board, the gate staff informed me that the gate was closed. This resulted in me missing my connecting flight through no fault of my own. This was clearly caused by operational mismanagement. Cancelled return flight & forced purchase of new tickets In addition, Turkish Airlines cancelled my return flight. As a direct consequence, I was forced to purchase new tickets at my own expense in order to complete my journey: – Istanbul → Beirut: 1,300 SEK – Hotel, transportation & necessary expenses in Turkey: 1,000 SEK – Beirut → Denmark: 2,500 SEK Total additional expenses: 4,800 SEK Financial and professional damages Due to this disruption, I also missed a confirmed work appointment, resulting in an estimated financial loss of approximately 12,000 SEK. Legal claim under EU Regulation EC 261/2004 Since my journey originated in the European Union (Sweden), I am entitled to compensation under EU Regulation EC 261/2004. I hereby formally request: 1. Reimbursement of all additional expenses: 4,800 SEK, and 2. Financial compensation of 600 EUR under EC261, and 3. Consideration of the additional professional losses incurred.f Please find attached all relevant receipts, tickets, and documentation. I kindly request a written response and confirmation of my claim within 14 days. Thank you for your attention. I look forward to your prompt reply. Yours sincerely omar73.batal@gmail.com

Copenhagen-Beirut
Economy

Desired solution

Compensation

Expenses reimbursement

(0)

Ryan O

Verified | Feb 23, 2026

Bucharest-Dublin

Economy

No reason given

Overview: Flight between Bucharest and Dublin via IST. Overall delay >24hrs. I was supposed to fly from Bucharest to Dublin via Istanbul on Wednesday 18th February. This flight was cancelled and I had to stay an extra night in Bucharest and arrange/pay for my own hotel. The original flight on Wednesday 18th was cancelled due to severe snow in Bucharest - the flight was cancelled and I recieved notification to this affect before travelling to the airport for my flight. There was no offer for hotel assistance. The rescheduled flight on Thursday 19th February was delayed by more than 4 hours. I missed my connection and had to wait overnight in the airport for 8+ hours for the next flight. I contacted the airline and they said there was nothing they could do because it was weather related in part for Thursday 19th - this was not the case - the delay was explained by the pilot as being connected to the cargo door - and then offloading passengers and then refueling. There was an offer made for hotel in Istanbul on night of 19th - however this was in the city and It would take 60-90 mins to get there and I would have to return again in a few hours - They gave passengers a meal voucher to be used in food court. I finally arrived in Dublin Airport on Friday 20th February approx. 10am, full day later than scheduled after a flight cancellation, a 4 hour delay on the rescheduled flight, missed connection due to delay for connecting flight. 9 hours layover overnight at the airport and additional expense of hotel in Bucharest on Wednesday 18th February due to the original cancellation.

Bucharest-Dublin
Economy

(0)

See detailed ratings

Anonymous member

Verified | Feb 21, 2026

İstanbul-Hanoi

Economy

I still haven't received my refund.

Regarding the compensation for my case [TK-14100816], you informed me that the amount has been transferred to my bank account. However, as of today, I have not received the payment in my account. Could you please confirm the exact date of the transfer, the amount and currency, and provide the transaction reference (for example SWIFT/MT103 or bank transfer reference)? This information is needed so that my bank can trace the payment and locate any possible issue. If there was any problem with the transfer (for example incorrect IBAN/BIC or a rejected payment), please let me know and kindly reprocess the payment. Thank you for your assistance and I look forward to your prompt response. I've also attached two images below showing the timestamps of my account over the past 24 hours.

Overall

delay for a long time

İstanbul-Hanoi
Economy

Loss: €600
Desired solution

Refund

(0)

See detailed ratings

Anonymous member

Verified | Feb 21, 2026

Cologne-Astana

Economy

Der Dienst gab keine Auskunft über die Gründe für die Verspätung.

Dear Sir or Madam, I hereby submit a claim for compensation pursuant to Regulation (EC) No 261/2004 due to a significant delay of my flight TK1676 on 08 February 2026 on the route Cologne – Istanbul – Astana. Scheduled arrival in Astana: 09 February 2026 at 08:35 Actual arrival in Astana: 10 February 2026 at 01:30 Due to the delay of the first flight, I missed my connecting flight and reached my final destination with a delay of more than 17 hours. As the departure took place in an EU Member State and the arrival delay exceeded three hours, I am entitled to compensation in the amount of EUR 600.00 in accordance with Article 7 of Regulation (EC) No 261/2004 (flight distance over 3,500 km). I kindly request that the amount of EUR 600.00 be transferred within 14 days to the following bank account: Name: Yekaterina Gefel IBAN: DE86 2806 1679 0012 5660 00 BIC: GENODEF1DAM Bank: Volksbank Dammer Berge eG Booking reference (PNR): ZYYLWH Should you require any additional documents, I will be happy to provide them. Please confirm receipt of this claim in writing and process my request without undue delay. Yours faithfully, Yekaterina Gefel E-mail: gefel.yekaterina@web.de Phone: +49 160 8169668

Overall

Verspätung des Flugzeugs
Ich kam an, aber es war zu spät.

Cologne-Astana
Economy

Loss: €600
Desired solution

Compensation

(0)

Fouzia N

Verified | Feb 19, 2026

Islamabad-Toronto

Economy

Terrible customer service and wrong and huge charge for extra baggage

I am writing to formally lodge a complaint regarding a deeply distressing and unfair experience I had with Turkish Airlines at Islamabad International Airport. Under my reservation, I was entitled to two pieces of luggage under 23 kg each. I had one additional bag, also under 23 kg. Prior to my travel, I personally visited the Turkish Airlines office located in the Blue Area, Islamabad, to inquire about the cost of carrying one extra piece of luggage. After checking my ticket, the representative informed me clearly that the additional baggage charge would not exceed 200 CAD. At that time, I requested that the extra baggage be added to my ticket immediately. However, I was told that the system was temporarily down and that it could not be processed. I was assured that the same charge (approximately 200 CAD) would be applied at the airport without any issue. Based on this assurance, I proceeded with my shopping and packed my luggage accordingly. Unfortunately, when I arrived at Islamabad International Airport, I encountered a very unprofessional and disrespectful attitude at the Turkish Airlines counter. The staff member refused to listen to my explanation regarding the information provided at your Blue Area office and insisted that I pay 124,650 PKR that is about 623.78 CAD for the extra baggage — more than three times the amount previously quoted to me. I was given no reasonable explanation and was told that I must either pay this amount immediately or leave my luggage behind. This situation caused me extreme emotional distress. I felt helpless, pressured, and humiliated at the counter. The stress was so overwhelming that I experienced what I can only describe as a mental breakdown at the airport. Additionally, the staff member informed us that this charge only covered the Islamabad to Istanbul sector and that we might be required to pay additional fees at Istanbul Airport, otherwise my luggage could be offloaded there. We had only a two-hour layover in Istanbul, which made this information even more terrifying and traumatic for us. The five-hour flight to Istanbul was mentally exhausting and emotionally torturous, as we remained in constant fear about what would happen to our luggage during transit. Upon arrival in Istanbul, we approached the information desk and were informed that the charge imposed in Islamabad was unfair and that there was no additional charge applicable in Istanbul. This entire experience severely affected my mental health. I was completely drained and emotionally shaken to the point that I was unable to attend work the following day. What should have been a normal journey turned into a traumatic and distressing ordeal. I am requesting: 1. A detailed explanation of why I was charged 623 CAD instead of the quoted 200 CAD. 2. A review of the conduct of the staff at Islamabad International Airport. 3. A refund of the excessive amount charged beyond the standard baggage fee. 4. A formal acknowledgment of the emotional distress caused due to this incident. 5. Appropriate compensation for the distress, inconvenience, and unprofessional conduct experienced. I trusted Turkish Airlines for professionalism and customer care, and I was deeply disappointed by this experience. I sincerely hope this matter will be investigated properly, including coordination with the relevant airport aviation authority at Islamabad International Airport if necessary. Note: The copy of my ticket, the receipt of paid amount are attached. I look forward to your prompt response and a fair resolution to this matter. Kind regards, Fouzia Naqvi

Overall

excessive charge on extra baggage
nothing

Islamabad-Toronto
Economy

Desired solution

Compensation

Refund

(0)

Fouzia N

Verified | Feb 19, 2026

Islamabad-Toronto

Economy

Terrible customer service and wrong and huge charge for extra baggage

I was entitled to two 23 kg bags and had one additional bag under 23 kg. Before travel, I visited your Blue Area Islamabad office and was informed that the extra baggage charge would not exceed 200 CAD. I was told to pay at the airport due to a system issue. However, at Islamabad International Airport, I was forced to pay 623 CAD or leave my bag. I was also incorrectly told I might need to pay again in Istanbul, which caused severe stress during my journey. In Istanbul, I was informed that the charge was unfair, and no additional payment was required. I request a review of this matter and a refund of the excessive amount charged.

Overall

excessive charge on extra baggage
nothing

Islamabad-Toronto
Economy

Desired solution

Compensation

Refund

(0)

Andrey M

Verified | Feb 17, 2026

Basrah-Ankara

Economy

No reason given

EM MILES Previous feedback My feedback history View feedback By status Completed Registration number TK-13848468 Feedback date 18/12/2025 Completed Registration number TK-7398866 Feedback date 28/10/2022 Feedback topic Missed connecting flight Feedback date 18/12/2025 Date of reply 19/12/2025 AM Dear Turkish Airlines Representative,Thank you for your prompt response and clarification regarding the separate reservations. I understand that the bookings are not linked under the same ticket number, preventing direct changes from your side.Could you please advise on the next steps I should take at Istanbul Airport upon TK799 arrival (expected 17:25) to resolve this? Specifically, will there be transfer desk assistance available for rebooking the Ajet flight 3Y3F21 (SAW-ALA via ESB at 18:20), or any protection/compensation options under EU/UK 261 or relevant regulations due to the schedule change? 18/12/2025 09:55 Dear Andrey MAKARTSEV, First of all, we are sorry for the adverse effect of this irregularity on your flight plan. In case of flight cancellation, the passengers are informed considering the waiting period, and in addition to the telephone, food/beverage services, transportation and accommodation facilities may be offered depending on the waiting period between the canceled flight and the offered alternative flight. The transactions of the passengers who want reservation/route change are made free of charge; if the passengers give up traveling, ticket fare is refunded regardless of the ticket rule. We have conducted the necessary investigation about your feedback and found out that flight TK0799 from Basra to Istanbul on the 18th of December 2025 was cancelled due to the adverse weather conditions. As a result, your travel was conducted in the TK6893 Basra to Istanbul flight dated 18th of December 2025 through the transaction made on your ticket. In relation to your feedback, we would like to inform you that we, unfortunately, cannot meet your compensation claim, as there is no civil aviation legislation applicable to the flight irregularity that has taken place at your departure point. Besides that, in cases where the delay is caused by factors beyond the control of the airline companies, the companies are not liable to pay compensation. However, if you kindly send us the invoice that shows the expenditure you have made during the waiting period, an investigation can be conducted. Moreover, where there are two or more flights on a ticket, we’re able to provide ticket reissues free of charge where a delay to the first flight has resulted in a connecting flight being missed. However, if flights are on two separate tickets, in accordance with fare rules, cancellations, refunds and reissues are dealt individually for each ticket. We hope you do not experience such adversities on your future travels and, with hopes of being able to welcome you as our guest again, we are respectfully yours. Kind regards, Camal N. Customer Representative TURKISH AIRLINES INC. Customer Contact Center 19/12/2025 20:20 AM My flight TK799 from Basra (BSR) to Istanbul (IST) on December 18, 2025, booking reference RVST25, has been rescheduled from 07:45 to 17:25.Unfortunately, this creates a conflict with my connecting flight today at 18:20 on Ajet from Istanbul (IST) to Almaty (ALA) with a stopover in Ankara (ESB). My Ajet booking reference is 3Y3F21. 18/12/2025 10:01 (Additional information) Your feedback has been added to your main feedback document. 18/12/2025 09:55 AM Dear Sir or Madam,I am writing to submit a formal complaint and claim compensation regarding the cancellation and long delay of my journey from Basra to Karaganda on 18–19 December 2025.Original Turkish Airlines bookingOriginal flight: TK799, Basra (BSR) – Istanbul (IST)Date: 18 December 2025Scheduled departure time: 07:45This flight was cancelled by the airline.I was rebooked onto: TK6893, Basra (BSR) – Istanbul (IST)New departure time: 17:25 on 18 December 2025Because of the cancellation of TK799 and the very late departure of TK6893, my travel from Basra was delayed by approximately 10 hours compared to the original schedule.Missed onward flights and financial lossI had separate tickets for the following onward flights:AJet, booking reference (PNR): 3Y3F21 Route: Istanbul Sabiha Gökçen (SAW) – Almaty (ALA) via Ankara (ESB) Flights: VF-3006 (SAW–ESB) and VF-571 (ESB–ALA) Date and time: departure 18 December 2025, 18:15 from SAW, arrival 19 December 2025, 06:50 in Almaty Total price paid: 12 910 RUB (11 603 RUB ticket + 1 307 RUB service fee)FlyArystan, booking reference: 234HNQ Route: Almaty (ALA) – Karaganda (KGF) Flight number: FS-7121 Date and time: 19 December 2025, departure 10:05 from ALA, arrival 11:50 in KGF Price paid: 5 162 RUBDue to the cancellation of TK799 and the approximately 10-hour delay in my departure from Basra, I arrived in Istanbul too late to take my AJet flight from SAW to Almaty. 18/12/2025 17:00 (Additional information) Your feedback has been added to your main feedback document. 18/12/2025 09:55 AM As a direct consequence, I also could not use my FlyArystan ticket from Almaty to Karaganda. This caused a significant financial loss and disruption to my travel plans.I attach / can provide all supporting documents:E-ticket and booking confirmation for TK799 / TK6893;E-ticket and itinerary receipt for AJet booking 3Y3F21;E-ticket for FlyArystan booking 234HNQ;Payment confirmations and receipts for all tickets;Any additional receipts (meals, transport etc.) related to the disruption.Passenger rights and my requestAccording to Turkish passenger rights regulations (SHY) for international flights, both cancellation and long delay caused by the airline entitle passengers to monetary compensation and to care (meals, refreshments and, when applicable, hotel accommodation and transport). In my case:My original morning flight TK799 was cancelled.I was rebooked to TK6893 and departed around 10 hours later than planned.Because of this disruption, I missed my onward flights to Almaty and Karaganda and suffered additional financial losses.Therefore, I kindly request:Monetary compensation for the cancellation of TK799 and the long delay of my journey from Basra to Istanbul, in accordance with SHY passenger rights. Based on the distance of the route, I expect compensation of 400 EUR per passenger.Reimbursement of my additional expenses directly caused by this disruption, including:The full cost of my unused AJet ticket SAW–ALA (booking 3Y3F21): 12 910 RUB;The full cost of my unused FlyArystan ticket ALA–KGF (booking 234HNQ): 5 162 RUB;Any meals and other necessary expenses at the airport (as per attached receipts).The total additional financial loss from missed tickets alone is 18 072 RUB, not including other expenses.Please review my case and inform me in writing about the compensation and reimbursement that will be provided.Thank you in advance for your attention to this matter.Best regards, ANDREY MAKARTSEV Email: reidan85@gmail.com Phone: +7 985 050-57-60 18/12/2025 17:00 (Additional information) Your feedback has been added to your main feedback document. 18/12/2025 09:55 AM TK-13848468 #S1-44041317# Regarding Your FeedbackDear Turkish Airlines Representative,Thank you for your response and the investigation into my complaint regarding the cancellation of flight TK0799 from Basra to Istanbul on December 18, 2025.I must respectfully disagree with your assessment that adverse weather conditions caused the cancellation and resulting 10-hour delay. I have photos of the departure and arrival boards in Basra, as well as a screenshot of the departure board at Istanbul Airport, clearly showing that flights were operating normally in both airports at the time. These can be provided upon request to demonstrate that weather was not a factor.Upon arriving in Istanbul on the alternative flight TK6893, your representatives provided no assistance with accommodation, transportation, or other services despite the extended wait—I was forced to spend the night in the airport myself. As a result, I incurred significant additional expenses: I had to purchase two separate tickets to reach my original destination, Karaganda, which still added another full day to my journey. I kindly request reimbursement for these costs, along with the relevant receipts, which I can forward immediately.I have already submitted several inquiries to specialized companies such as AirHelp and Skycop handling such passenger rights cases. In the event of refusal to compensate my additional ticket expenses, I will actively pursue my legal interests through these organizations. I look forward to your prompt review and resolution. Kind regards, Andrey Makartsev

Basrah-Ankara
Economy

(0)

Hicham M

Verified | Feb 11, 2026

Erbil-Libreville

Economy

The total claim is for 406000+220000+ 44160 = 856160 fcfa ( franc cfa equivalent 655.57 fcfa = 1€) So total claim is 1305 €

Erbil-Libreville
Economy

(0)

Massimo A

Verified | Feb 10, 2026

İstanbul-Manila

Economy

On January 23, with reservation number S2GKC3, we landed on Turkish Airlines flight TK772 at Kuwait Airport at 1:05 a.m. at Terminal 1 with a self-managed connection. We were supposed to take Kuwait Airways flight KU417 to Manila at 2:05 a.m., reservation number BQSV4Q, which was in Terminal 2, not Terminal 1, where we landed. The staff explained to us that the person in charge of transferring passengers from one terminal to the other had gone home, so we missed the flight and spent the night at the airport. The next morning, we booked a flight to Dubai and then, in Dubai, another to Manila. What did we do wrong? What didn't we understand?

İstanbul-Manila
Economy

(0)

Marco S

Verified | Feb 10, 2026

İstanbul-Manila

Economy

On January 23, with reservation number S2GKC3, we landed on Turkish Airlines flight TK772 at Kuwait Airport at 1:05 a.m. at Terminal 1 with a self-managed connection. We were supposed to take Kuwait Airways flight KU417 to Manila at 2:05 a.m., reservation number BQSV4Q, which was in Terminal 2, not Terminal 1, where we landed. The staff explained to us that the person in charge of transferring passengers from one terminal to the other had gone home, so we missed the flight and spent the night at the airport. The next morning, we booked a flight to Dubai and then, in Dubai, another to Manila. What did we do wrong? What didn't we understand?

İstanbul-Manila
Economy

(0)

Prachi S

Verified | Feb 9, 2026

İstanbul-Rome

Economy

First of all the Fight Attendee was extremely RUDE and Forced me to keep my luggage aside, as there was still plenty of space on the airplane to keep my luggage. And he wasn’t even listening to what I was telling him, I asked him that I have certain cash and important documents inside my bag he didn’t let me have it and I insisted him that my bag is not at all sealed or and can’t be locked it was easy to open still he was not ready to listen and he shouted at me!! I had almost around €250 in the bag and some important documents which I needed for the trip , it was a miserable experience! I haven’t received my bag yet , I had few expensive clothes and also my food items which I needed to survive as I have certain food allergies! It’s been more than 15 days now!!! I request you to please look into this matter as early as possible!!!!!

İstanbul-Rome
Economy

(0)

Turkish Airlines complaints: comments, page 3

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