Turkish Airlines complaints: comments, page 4
502 comments
Edgar Cuauhtemoc M
Verified | Feb 8, 2026Mexico City-Dubai
Economy
Hello, greetings. I didn't know about refunds for a while, and I hope you can help me since I was unaware of them. I bought three tickets to Dubai some time ago, and due to circumstances beyond my control, I never filed a claim. Now I'll be chec
Hello, greetings. I didn't know about refunds for a while, and I hope you can help me since I was unaware of them. I bought three tickets to Dubai some time ago, and due to circumstances beyond my control, I never filed a claim. Now I'll be checking to see if I'm still eligible for a refund
- Mexico City-Dubai
- Economy
Prachi S
Verified | Feb 8, 2026
İstanbul-Rome
Economy
Claim escalated to airline
There was an extra amount of €200 in cash inside the bag, and all the warmers which I needed to use for the whole trip which I bought all new for this perticular trip. It’s been almost 15 days and i haven’t received any claim and any update regarding my bag , not even a single mail from this airline ! I was forced to keep my Carry on Bag by the flight attendant while boarding on flight at the entrace itself saying I will receive it at the belt which i haven’t yet!! I am back from the tour still no response!! I need my bag at any cost with full compensation possible for my overall loss!
- İstanbul-Rome
- Economy
- Claim escalated to airline
Madalena A
Verified | Feb 6, 2026Lisbon-Dhaka
Economy
No reason given
My flight was delayed more than eight hours, it was suppose to leave at 19:15 first, than it was delayed to 23:45, and then 3:45 am, which resulted in a very inconvenient lack of sleep, as well as late arrival to the destination where I was spending only a few days.- Lisbon-Dhaka
- Economy
Stefana L
Verified | Jan 31, 2026Newark-Skopje
Economy
I had connecting flights with Turkish airlines from newark to istanbul to Skopje. We missed the flight from Istanbul to Skopje, and it was with the same airline. They didn't wait for us and they did not give us a reason why our flight was late and why we missed it.
- Newark-Skopje
- Economy
Shaheen C
Verified | Jan 30, 2026Mumbai-London
Economy
Indigo airlines they didn’t provide proper food no water because of this I have to spend in turkey airport 50 pound for food and because of baggage delay we call indigo they miss guide me and after 2 week they said ask Turkish airlines and bag was taken in air craft because they don’t hadn’t space in aircraft without any tagging recipe they took it and we delayed our bag in that bag my medicine was there because I got haveay period because of this thing I suffered too much and I call GP but not same day my phone w as there because of this I have to take day of from job and go to the bank because all bank accesses was in this phone
- Mumbai-London
- Economy
Darsh J
Verified | Jan 29, 2026Mumbai-Dallas-Fort Worth
Economy
I had to pay for toiletries as well. But I don’t have receipts for them. Toiletries costed me around 100 dollars more.
- Mumbai-Dallas-Fort Worth
- Economy
Svetlana T
Verified | Jan 28, 2026Bishkek-Portland
Economy
We originally check in 4 bags with Turkish airlines to baggage claim. Upon our arrival to Seattle where we were supposed to pick up our bags and recheck them for our last flight with Alaska we were informed that the 4th bag was not on the flight and that it is being recovered and that it would come the next day. We filed a claim upon arriving to PDX and the bag was delivered the very next day. Upon inspecting the bag that was checked- one of the laches is broken and no longer closes and there are 2 rubber bases completely missing from the bag. The suitcase was brand new and purchased in Bishkek right before traveling- we would like a brand new suit case or reimbursement for the damaged bag that we can no longer use for traveling. The bag was originally lost in Istanbul with Turkish airlines. And only received the next day.
- Bishkek-Portland
- Economy
Milan B
Verified | Jan 27, 2026Newark-Skopje
Economy
So the flight was connected with Turkish airlines. They delayed the first flight by 1,5 hour. When we arrivied in Istanbul the other flight from Istanbul to Skopje was gone and the airline company didn't wait for us. And it was the same airline. Turkish for all flights. Connected flight 1 ticket. And the other flight was the next day.
- Newark-Skopje
- Economy
Namouss B
Verified | Jan 27, 2026Beijing-Marrakech
Economy
My booking number is 1658108125662087 . My luggage was lost during my flight and I was asked to stay in the same city waiting for it. I had to pay for 16 days of hotel, and my luggage contained essential medical equipment and important very expensive personal items. The lost bag contains numerous high-value items, all purchased from official brand stores, and all original receipts and authenticity documents were inside the luggage, which is now lost. The contents include (prices in USD): • Louis Vuitton LV Trainer Sneakers with authenticity papers – $1,700 • LV Petite Malle – Monogram – $6,400 • LV Petite Malle – Eclipse – $6,400 • LV Petite Malle – Green Edition – $7,000 • Two pairs of Chanel Tweed Slides (Black & White) – $1,200 each • Chanel loafers – (luxury item, high value) • Gucci Horsebit Loafers – $920 • Gucci dress shoes – $900 • Nike Air VaporMax Plus – $210 • Nike Tech Fleece reflective hoodie & pants (black) – $250 • Human hair extensions (original) – $550 Based on this list alone, the estimated total value is approximately USD 30,030, and this does not yet include additional personal items also inside the bag. This is not standard lost luggage. It involves my luxury goods, medical-related belongings, and significant financial loss. I expect this case to be escalated immediately.
- Beijing-Marrakech
- Economy
Ali B
Verified | Jan 27, 2026Bahrain-Munich
Economy
No, but trip was without luggage, till I go back to country at 20/1/2026 and up to date my luggage not received.
- Bahrain-Munich
- Economy
Manish J
Verified | Jan 23, 2026Mahebourg-Toulouse
Economy
I am writing to formally lodge a complaint and request reimbursement for the financial losses, distress, and baggage issues I suffered due to being wrongfully denied boarding at Istanbul Airport (IST). I was travelling on a Turkish Airlines flight from Mauritius (MRU) to Istanbul (IST), with onward travel planned. Upon arrival at Istanbul Airport, I was offloaded and refused boarding on my connecting flight due to an alleged lack of proof of accommodation. I would like to clearly state that I had all required and valid accommodation documents with me, including confirmed bookings, and I fully complied with all travel and entry requirements. Despite presenting these legitimate documents, I was still denied boarding without valid justification. As a direct result of this decision: - I missed my scheduled flight - I was forced to purchase a new airline ticket with another airline at my own expense - I had to travel to Paris Orly Airport, then take a 10-hour bus journey to Toulouse - I suffered significant financial loss, stress, physical exhaustion, and anxiety regarding my checked luggage In addition, my checked luggage remains under Turkish Airlines’ responsibility. I hereby request that my baggage be delivered urgently to the following address: 32 Rue Gatien Arnoult 31000 Toulouse France I am therefore formally requesting: 1. Full reimbursement of the additional airline ticket 2. Reimbursement of ground transportation expenses 3. Compensation for the inconvenience, stress, and disruption caused 4. Immediate delivery of my checked luggage to the address above 5. A written explanation for the decision to deny me boarding despite valid documentation I trust Turkish Airlines will address this matter seriously and in accordance with passenger rights and customer service standards. I look forward to your prompt response and a fair resolution. Yours faithfully, Manish Jirjadhan
- Mahebourg-Toulouse
- Economy
Helle Ellebjerg D
Verified | Jan 23, 2026Copenhagen-Mumbai
Economy
Claim escalated to airline
Influence by other flights
A technical delay on flight TK1782 from Copenhagen to Istanbul, caused by a mechanical issue requiring a wheel change, resulted in the aircraft departing significantly behind schedule. This delay caused me to miss my connecting flight to Mumbai. Because Turkish Airlines operates only one daily flight on the Istanbul–Mumbai route, the missed connection led to a total delay of 24 hours upon arrival at my final destination. I was only informed of the full 24‑hour delay after arriving in Istanbul. Turkish Airlines provided hotel accommodation and catering during the involuntary overnight stay. This disruption had a serious professional impact. I was scheduled to deliver full‑day training sessions in Mumbai on both Monday and Tuesday. I had intentionally planned to travel on Saturday in order to arrive well‑rested and prepared for the Monday morning session. Instead, due to the delay, I passed immigration at approximately 07:15 on Monday morning, reached the hotel shortly after, and only had time for a quick shower before I had to leave again for the training venue. This meant I had no rest, no preparation time, and arrived at the training physically exhausted, which significantly compromised my ability to deliver the planned sessions. The 24‑hour delay therefore caused substantial inconvenience and directly affected my professional commitments. Turkish Airlines covered hotel and catering during the delay.- Copenhagen-Mumbai
- Economy
- Claim escalated to airline
Zorica J
Verified | Jan 23, 2026İstanbul-Abuja
Economy
1 bag is missing and airline never provided any money or any feedback. Lats time i saw my luggage during check in at the airport,. There is a no info from the airline or airport: is a bag delayed or lost. There is a only info that my bag is missing.
- İstanbul-Abuja
- Economy
Jaya B
Verified | Jan 22, 2026Delhi-Bilbao
Economy
I am writing to formally claim compensation under SHY-PASSENGER Regulation Article 8 for a flight disruption that caused me to arrive significantly late at my final destination. Flight Details: First Flight:TK 717 Delhi (DEL) to Istanbul (IST) on 15/JAN/2026 - Delayed- 2 hours 12 minutes late, arrived [13:32] Second Flight (Missed Connection): TK 1317 Istanbul (IST) to Bilbao (BIO) on 15/JAN/2026 - Missed due to delay above Rebooked Flight: TK 1315 IST-BIO on 16/JAN/2026 Final Arrival Bilbao- 10:50 - TOTAL DELAY: 18 hours and 40 minutes late Total Distance DEL-BIO: 7,113 km (>3,500 km category) What Happened: The significant delay on my first DEL-IST caused me to miss my connecting IST-BIO flight on 15/JAN/2026. Your ground staff provided hotel accommodation and dinner, then rebooked me on the next available flight the following day. I arrived at Bilbao 18 hours and 40 minutes later than originally scheduled, due to which I wasn't able to join my workplace on 16/JAN/2026 Note:The boarding pass for the delayed DEL-IST flight was retained by your ground staff at Delhi airport/transfer desk, as is standard procedure also for the missed flight to Bilbao, they took it from me at the Istanbul airport. The e-ticket and passport stamps serve as proof of travel.
- Delhi-Bilbao
- Economy
Manal S
Verified | Jan 20, 2026Cairo-Bordeaux
Economy
Actually since the removable bag hand was broken by Turkish air line I will not be able to use it again specialy i use wheelchair. Moreover the effort and time spent more than 24Hrs to receive it
- Cairo-Bordeaux
- Economy
Anonymous member
Verified | Jan 19, 2026Zurich-Mumbai
Economy
Horrible service they don’t care for passanger
The flight was delayed from Zurich to Istanbul that’s why I missed my connecting flight Mumbai . So have to wait 24 hours for next flightOverall
No help from ground staff stayed 24 hours in Istanbul 
Zero
- Zurich-Mumbai
- Economy
Trishala T
Verified | Jan 19, 2026Porto-Mumbai
Economy
I am filing a claim for Involuntary Denied Boarding under EU Regulation 261/2004. On [Date], I was refused boarding by Turkish Airlines at Porto Airport despite holding a confirmed Business Class reservation and presenting myself at the gate on time with all legally required travel documents. The airline staff incorrectly claimed that my pet required a 'DGFT Import License' to enter India. This was a demonstrable legal error by the carrier’s ground staff. My pet is a Scenario 2 Indian Re-import, having been legally exported from Mumbai in March 2025. According to the Indian Ministry of Finance (Customs Circular 25/2013) and the Mumbai Customs Public Notice 01/2023, re-imports are explicitly exempt from DGFT licensing. At the gate, I presented: The original Indian Export Health Certificate (March 2025) which establishes the pet’s identity and re-import status. A valid AQCS Advance NOC for the return journey. The official Federal Circulars citing the legal exemption. The airline refused to review these documents or consult the official IATA Timatic/Government database. This constitutes a wrongful denial of boarding due to staff error (as established in CJEU Case Law and EC Interpretative Guidelines 2024), rather than a passenger documentation failure. I am seeking the €600 statutory compensation and a full refund of my unused ticket. I have a documented email thread where the airline failed to provide any legal justification for this denial
- Porto-Mumbai
- Economy
Yin L
Verified | Jan 19, 2026Jianyang-Buenos Aires
Economy
This claim is for out-of-pocket expenses and ticket refund after completing my journey. I purchased the round-trip ticket directly from the official Turkish Airlines website (PNR: WAVAHG, Ticket: 235-2272145017, total price RMB 11,172). On 30 November 2025, I was involuntarily denied boarding at Chengdu TFU (Tianfu) for the outbound TFU-IST-EZE segment (codeshare with Sichuan Airlines for TFU-IST). Sichuan Airlines confirmed that no passenger/ticket information was in their system ("无机票信息 / no passenger ticket information"). They issued an official "未成行旅客原因确认单" stating the reason was "airline company fault" (carrier-caused, proof uploaded). Turkish Airlines customer service advised me by phone to buy an alternative ticket first and claim reimbursement later. I purchased a replacement flight the next day for RMB 9,406 (≈ €1,140) and incurred hotel expenses of RMB 499 (≈ €60). Turkish Airlines claims the issue is the operating carrier's (Sichuan Airlines) responsibility, but this is incorrect. As the issuing carrier, Turkish Airlines is fully responsible for accurate transmission of passenger name and ticket data to the codeshare partner. The problem was clearly a Turkish Airlines system error. Evidence: On the return segment IST-TFU, my name was again not correctly registered in the system. I waited 5 hours at the Turkish Airlines counter in Istanbul for manual correction and reissuance of the boarding pass. If I had not stayed at the counter to insist on the fix, I would have been denied boarding again, just like in TFU. This proves the repeated name/data error originated from Turkish Airlines' ticketing system, not the operating carrier. The outbound segments (TFU-IST-EZE) remained completely unused due to carrier fault. I submitted a formal claim to Turkish Airlines on 29 December 2025, but received no response except an automated survey. I escalated to SHGM (application 2026-00024139, status: in airline processing). The incident caused significant inconvenience, stress, time loss (5-hour wait), and financial loss. No care (meals, hotel, etc.) was provided by the airline during the disruptions. I arrived at my final destination later than planned and missed personal time. All evidence (Sichuan proof, invoices, communications) uploaded. Requesting reimbursement of €1,200 (out-of-pocket expenses) + refund of €677 (50% of ticket price for unused outbound segments) + any additional compensation applicable under Montreal Convention and SHY-PASSENGER.
- Jianyang-Buenos Aires
- Economy
Ieva C
Verified | Jan 18, 2026Riga-Seoul
Economy
No reason given
All the information about the situation and communication with Turkish Airlines I provided in the DOC file uploaded. Thank you!- Riga-Seoul
- Economy
Marian Valentin N
Verified | Jan 16, 2026Bucharest-Havana
Economy
Claim escalated to airline
Hello. I tryed to contact Turkish Airlines by many many ways and don t have an answer . January 12th we start the trip from our country, Romania to Havana, Cuba . I had 2 baggages 23 kg with me, starting from OTP to final destination HAVANA with conection flight at ISTANBUL . On the other hand we have delayed the both flights with more than 3 hours, that s the first bad think, but in the end when i arrive at Havana after 15 h with the airplanes i didn t get one of my baggage, only my girlfriend s has arrived. i tried to contact the company and they did not give me an answer. I stayed to the hotel in the same clothes for 4 days and i m waiting some news about my baggage. I think you leave my baggage in IST and you are not able to explain the mistake. You destroyed my whole holiday, i pay a lot of money for that and your non-professionalism let me upset and angry.I have in my baggage clothes and items more than 15.000 Euro and you don t care about it. I ll do all the complain ll be necessary to be compesated.
- Bucharest-Havana
- Economy
- Claim escalated to airline
Anonymous member
Verified | Jan 13, 2026Chicago-Zagreb
Economy
“Missed Connecting Flight Due to Delay”
“Yes, we were delayed. Flight TK0186 from Chicago to Istanbul departed 25 minutes late, causing us to miss our connecting flight to Zagreb. The total delay until arrival in Zagreb was approximately 10.5 hours.” 2️⃣ Did Turkish Airlines communicate with you? “No, we did not receive prior communication about the flight change. The new boarding passes were issued to us only physically at the ticket counter, and the e-mail confirmation of the ticket change was received after the boarding passes were issued.” 3️⃣ Did you miss anything you had planned or lose money? “We did not incur any additional out-of-pocket expenses, as the airline provided new boarding passes free of charge. However, we missed our connecting flight and experienced a total delay of approximately 10.5 hours, which caused significant inconvenience and disrupted our travel plans.”Overall
- “The main issue was that Flight TK0186 from Chicago to Istanbul was delayed, causing three passengers, including myself, to miss our connecting flight to Zagreb. After deplaning, we had to run to the gate as the screens displayed ‘Zagreb – last call.’ Whe
- “The main positive was that the airline promptly issued new boarding passes free of charge for the missed connection. The staff at the ticket counter handled the situation professionally, and the airline provided one meal and one drink during the waiting
- Chicago-Zagreb
- Economy
- Desired solution
Yury A
Verified | Jan 13, 2026Lisbon-Ankara
Economy
Claim escalated to airline
I have tax-free brand new Dainese full winter ski-set with confirmed value of 904.37 euros (have papers bills photos): jacket 431.98 eur, pants 296.65 eur , tech-layer 89.04 eur, ski-socks (3): 3x28.9=86.7. Also I was forced to buy a jacket 42 euros in Batumi Georgia. Call or text me on WhatsApp +7(777)297-56-50
- Lisbon-Ankara
- Economy
- Claim escalated to airline
Asit M
Verified | Jan 13, 2026İstanbul-Dublin
Economy
There was a damage to lamp. Possibly due to handling and storage at the airport. Also it is a strangely unsettling feeling when you reach your destination after a 18 hour layover and find your baggage was chosen to be taken off to adjust the weight. its not like i was carrying 2-3 bags. i just had one and it had all my stuff. And then it was sent not on the next fligth but the flight after that one.
- İstanbul-Dublin
- Economy
Anonymous member
Verified | Jan 5, 2026Amsterdam-İstanbul
Economy
a.w.Very Bad service wasted time
Cancelling a trip to another country increased costs for transportation and visa fees.and this was a round trip. it also stress.Overall
- Changing countries.where are you going
- Very good food
- Amsterdam-İstanbul
- Economy
- Loss: €300
- Desired solution
Ilinca Maria S
Verified | Jan 5, 2026Bucharest-Miami
Economy
Technical problems
I am writing regarding flight TK1046 Bucharest-Istanbul which was cancelled due to technical issues with the Turkish Airlines aircraft. Due to the cancellation of this flight, we missed our connecting flight Istanbul-Miami TK157, lost a PAID night of accommodation in Fort Lauderdale, and also the paid transfer from Miami airport to Fort Lauderdale. At the Turkish Airlines desk in Otopeni Airport, we did not receive accommodation, we did not receive transfer, and we returned back home at our own expense. The poor management of the situation kept us with a minor child until 4 AM in the airport. We received only 1 bottle of still water. This feedback is open for the following reservations: • UHUI2Y (2352263327411) • UPUTYB (2352270499334) Initially, all 3 tickets (STEFAN FLORIN CATALI, STEFAN ILINCA MARIA, STEFAN NICOLETA GEORGETA) were on one reservation, but we requested a name change solution for the ticket STEFAN FLORIN CATALIN and they were split. Please consider this compensation claim for both reservations as we are a family of 3 people: STEFAN FLORIN CATALIN STEFAN NICOLETA GEORGETA STEFAN ILINCA MARIA The email address associated with both reservations is catalin.stefan7@gmail.com, phone number 0724369117 and birth dates 09.07.2016, 07.05.1981, 02.11.1973. I am sending attached the lost accommodation, payment for the transfer back home, and I trust that the compensation conditions resulting from the flight cancellation will be respected. The accommodation details in Fort Lauderdale are as follows: Check-in: Fri. Aug 8, 2025 (from 4:00 PM to null) Check-out: Mon. Aug 11, 2025 (from null to 11:00 AM) Total price: US$1,881.45 I remain at your disposal for any other details that may help you in the compensation process.- Bucharest-Miami
- Economy
Nicoleta Georgeta S
Verified | Jan 5, 2026Bucharest-Miami
Economy
Technical problems
I am writing regarding flight TK1046 Bucharest-Istanbul which was cancelled due to technical issues with the Turkish Airlines aircraft. Due to the cancellation of this flight, we missed our connecting flight Istanbul-Miami TK157, lost a PAID night of accommodation in Fort Lauderdale, and also the paid transfer from Miami airport to Fort Lauderdale. At the Turkish Airlines desk in Otopeni Airport, we did not receive accommodation, we did not receive transfer, and we returned back home at our own expense. The poor management of the situation kept us with a minor child until 4 AM in the airport. We received only 1 bottle of still water. This feedback is open for the following reservations: • UHUI2Y (2352263327411) • UPUTYB (2352270499334) Initially, all 3 tickets (STEFAN FLORIN CATALI, STEFAN ILINCA MARIA, STEFAN NICOLETA GEORGETA) were on one reservation, but we requested a name change solution for the ticket STEFAN FLORIN CATALIN and they were split. Please consider this compensation claim for both reservations as we are a family of 3 people: STEFAN FLORIN CATALIN STEFAN NICOLETA GEORGETA STEFAN ILINCA MARIA The email address associated with both reservations is catalin.stefan7@gmail.com, phone number 0724369117 and birth dates 09.07.2016, 07.05.1981, 02.11.1973. I am sending attached the lost accommodation, payment for the transfer back home, and I trust that the compensation conditions resulting from the flight cancellation will be respected. The accommodation details in Fort Lauderdale are as follows: Check-in: Fri. Aug 8, 2025 (from 4:00 PM to null) Check-out: Mon. Aug 11, 2025 (from null to 11:00 AM) Total price: US$1,881.45 I remain at your disposal for any other details that may help you in the compensation process.- Bucharest-Miami
- Economy
Greta Z
Verified | Dec 30, 2026Denpasar-Budapest
Economy
My booking was from DPS to BUD with a connection in IST, TK67 and TK1035 -6.-7.12.2025 Due to the delay of the first flight, I missed my original connection in Istanbul and Turkish Airlines rebooked me to a later flight TK1033 As a result, I arrived in Budapest more than 5 hours later than the original scheduled arrival time.
- Denpasar-Budapest
- Economy
Attila (Junior) Z
Verified | Dec 30, 2026Denpasar-Budapest
Economy
My booking was from DPS to BUD with a connection in IST, TK67 and TK1035 -6.-7.12.2025 Due to the delay of the first flight, I missed my original connection in Istanbul and Turkish Airlines rebooked me to a later flight TK1033 As a result, I arrived in Budapest more than 5 hours later than the original scheduled arrival time.
- Denpasar-Budapest
- Economy
Attila Z
Verified | Dec 30, 2026Denpasar-Budapest
Economy
Due to delay of flight TK67 from DPS to IST on 6.12.2027 we missed the conection flight to TK1035 to BUD. Turkish airlines rebooke us to the next flight TK1033. We arrived do Budapest at 13.50 instead of 8:15
- Denpasar-Budapest
- Economy
Henrieta Z
Verified | Dec 30, 2026Denpasar-Budapest
Economy
Hello, We had a booking with Turkish Airlines from DPS to BUD with a connection in IST. Booked flights TK67 and TK1035 (6.-7.12.2025) Due to the delay of the first flight (96minutes), we missed the original connection in Istanbul and Turkish Airlines rebooked us to a later flight TK1033. As a result, we arrived in Budapest more than 5 hours later than the original scheduled arrival time. (13:50 instead of 8:15).
- Denpasar-Budapest
- Economy
Anonymous member
Verified | Dec 28, 2026Economy
Delay due to repetitive cancelation
Two days delay, The company proposed another flight the next day, which was also canceled, Honestly the company was sharing information by mail.- Economy
- Loss: €300
- Desired solution
Vasil B
Verified | Dec 25, 2025Tbilisi-Juba
Economy
There was food in my luggage, which turned out to be spoiled due to the delay in my luggage, and I threw it away. The cost of the food was about $200. Also, my newly purchased suitcase was damaged, the cost of the suitcase (Samsonite) was $240.
- Tbilisi-Juba
- Economy
Oleg V
Verified | Dec 22, 2025İstanbul-Tenerife
Economy
Problems at airport
Мы пропустили стыковочный рейс UX9048 из-за того, что персонал Turkish Airlines в Стамбуле неправильно пометил наш багаж только до Мадрида вместо конечного пункта Тенерифе. Нас заставили забрать багаж в Мадриде и мы пропустили стыковку. Прибыли с задержкой 16 часов. Ответ Turkish airlines: Dear Anastasiia VEPRIK, We have reviewed your journey on 15th November, 2025. Your checked baggage was correctly tagged and transferred through to your final destination, Tenerife. Regarding your cabin bag, due to the high passenger load and limited overhead space on the Istanbul to Madrid flight, boarding personnel applied a standard procedure by registering larger cabin bags as checked cabin baggage until Madrid. This was a general measure applied to all passengers to ensure safe and efficient stowage. Also, passengers were informed about the situation before the process. We are sorry for any inconvenience this may have caused. Please note that no personnel related issue was identified, and the process was carried out in line with regulations. Thank you for your understanding. Sincerely Yours, Leyla H. Customer Representative Ответ AirEuropa: Dear Mrs. Veprik, My name is Borja of the Customer Relations Department, and I’m contacting you about flight operated by Turkish Airlines TK1357 IST-MAD 15/11/2025. We would like to inform you that the flight on which you had the reservation was operated by another company with which Air Europa has a code-share agreement. We sincerely regret the incident referred to in your claim. However, we would like to inform you that as stated in the Conditions of Carriage, Article 14. Successive Carriers: It is understood that each carrier is responsible only for the transportation performed on its own behalf. If you require further more information regarding this flight, we suggest you to contact the operating carrier of the flight. On behalf of Air Europa, thank you for your comments and we look forward to welcoming you on board again. Best regards, Borja Customer Relations Department- İstanbul-Tenerife
- Economy
Gerhard K
Verified | Dec 18, 2025Munich-Nairobi
Economy
Influence by other flights
TK1634 was delayed, we missed connecting flight to Nairobi TK0607 18th of Dec dearture 20:30pm. We landed 20:27pm and missed connection flight. We did not land like screenshot shows! TK rebooked for flight TK0607 on 19th of Dec 20:30 pm. They also offered Hotel. BUT, as my Wife has Kenyan passport she was not allowed to leave airport. Of course I don't leave her alone, so we spend the night by force at the airport. 4 hours in lounge and the rest close to the gate. We missed paid transfer in Nairobi, one hotel night and one day of rental car.- Munich-Nairobi
- Economy
Yousef H
Verified | Dec 15, 2025Torino-Tehran
Economy
Successful claim
Dear AirAdvisor Team, I hope this message finds you well. I would like to file a compensation claim for a series of issues I faced during my recent flights with Turkish Airlines. Below is a detailed explanation of the situation: First Flight Delay: My first flight had a technical malfunction, which caused a 1.5-hour delay for boarding. The flight was delayed due to issues with the aircraft, and I was not informed about the exact reason until later. Missed Connection: Upon arriving in Istanbul Airport, I was informed that I missed my connecting flight to Tehran due to the delay of the first flight. The Turkish Airlines staff informed me that I could not board the second flight and would need to take the next available flight. As a result, I was stranded at Istanbul Airport for several hours with no assistance or clear information on when I could depart. Extended Delay and Inconvenience: After spending several hours at the airport, I was finally put on a different flight to Tehran. However, the overall delay resulted in significant disruption to my travel plans, and I was left with no immediate assistance or compensation for the delays. Additional Costs Incurred: I had a taxi reservation in Tehran that was significantly impacted by the delay. I arrived three hours later than planned, and the taxi service was not able to adjust to the delay. While waiting in Istanbul Airport, I incurred expenses for meals, but unfortunately, I no longer have the receipts to claim reimbursement for this cost. Claim for Compensation: As both flights were on a single ticket with Turkish Airlines, I believe I am entitled to compensation due to the delays and missed connection under EU Regulation 261/2004. The delays and disruption were caused by issues within Turkish Airlines’ control, specifically the technical malfunction of the first flight, which led to missing the connecting flight. Automatic Baggage Transfer: Additionally, my luggage was automatically transferred between the two flights by Turkish Airlines. This indicates that the airline was fully aware of the itinerary and the delays, further validating my claim for compensation. I would greatly appreciate your assistance in filing a claim with Turkish Airlines to recover compensation for the delays and the disruption I experienced. I am seeking compensation for the missed connection, the long waiting time at Istanbul Airport, and the inconvenience caused, as well as reimbursement for any additional out-of-pocket expenses I incurred. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue. Best regards, Yousef Hemmat
- Torino-Tehran
- Economy
- Successful claim
Anonymous member
Verified | Dec 14, 2025Thessaloniki-Miami
Business
terrible customer service with bag issue
I bought a ticket business class to fly from Greece to Istanbul and then back to America Miami.. I was business class and another passenger had their bag next to mine but took mine instead and deplaned and left airport. The other passenger called me. I got a representative from Istanbul to speak to him and he was willing to return the bag to lost and found for Istanbul. I unfortunately I had to get on my plane in order to get back to Miami USA and not miss my flight. Istanbul Turkish airlines is not doing anything to help me get my bag. they keep saying that they will not ship it back to USA. I don't understand why they won't do that because I left without a bag on their flight so it's easy for them to put it on another flight back to USA. Miami this would be great customer service. apparently that's something they don't believe in zero customer service. now I'm going to be forced to have to pay a separate third-party company to ship my bag back to me in Miami and I have to find a way to get power of attorney notarized to get the the bag released to the third party company. this has been an absolute fiasco and it's taking already over 6 weeks.Overall
- Carry on bag taken by other passenger. It was returned to lost n found after my flight left. Turkish will not help to return to USA.
- food
- Thessaloniki-Miami
- Business
- Loss: €470
- Desired solution
Other - I want Turkish airlines to ship my bag on their plane to USA ...it's the least they can do.
Lina A
Verified | Dec 13, 2025Istanbul-Aleppo
Economy
Betreff: Claim for compensation under EU Regulation 261/2004 Booking / Ticket Number: 1091341136 Text: Dear Turkish Airlines Customer Relations Team, I am writing to formally complain about the cancellation of my flight booked under ticket number 10913
Betreff: Claim for compensation under EU Regulation 261/2004 Booking / Ticket Number: 1091341136 Text: Dear Turkish Airlines Customer Relations Team, I am writing to formally complain about the cancellation of my flight booked under ticket number 1091341136. The journey was booked as one single ticket from Stuttgart (STR) via Istanbul (IST) to Aleppo (ALP). The flight was cancelled at the very last minute, after I had already started my journey. Instead of transporting me to Aleppo as booked, I was offered an alternative route via Jordan, followed by a 10-hour bus journey. This caused an extreme delay and significant inconvenience, as the original journey was planned to take approximately 6 hours in total. According to EU Regulation 261/2004, passengers departing from an EU airport are entitled to compensation in case of short-notice cancellation, unless extraordinary circumstances can be proven by the airline. I therefore request: 1. Compensation of 600 EUR under EU Regulation 261/2004 (flight distance over 3,500 km), 2. Reimbursement of any additional costs caused by the cancellation, if applicable. Please respond within the legally required timeframe. Kind regards, Lina Ali Alshekh Mohammed abd193laith@icloud.com +49 1577 1293269- Istanbul-Aleppo
- Economy
- Desired solution
Lina A
Verified | Dec 13, 2025Istanbul-Aleppo
Economy
Betreff: Claim for compensation under EU Regulation 261/2004 Booking / Ticket Number: 1091341136 Text: Dear Turkish Airlines Customer Relations Team, I am writing to formally complain about the cancellation of my flight booked under ticket number 10913
Betreff: Claim for compensation under EU Regulation 261/2004 Booking / Ticket Number: 1091341136 Text: Dear Turkish Airlines Customer Relations Team, I am writing to formally complain about the cancellation of my flight booked under ticket number 1091341136. The journey was booked as one single ticket from Stuttgart (STR) via Istanbul (IST) to Aleppo (ALP). The flight was cancelled at the very last minute, after I had already started my journey. Instead of transporting me to Aleppo as booked, I was offered an alternative route via Jordan, followed by a 10-hour bus journey. This caused an extreme delay and significant inconvenience, as the original journey was planned to take approximately 6 hours in total. According to EU Regulation 261/2004, passengers departing from an EU airport are entitled to compensation in case of short-notice cancellation, unless extraordinary circumstances can be proven by the airline. I therefore request: 1. Compensation of 600 EUR under EU Regulation 261/2004 (flight distance over 3,500 km), 2. Reimbursement of any additional costs caused by the cancellation, if applicable. Please respond within the legally required timeframe. Kind regards, Lina Ali Alshekh Mohammed abd193laith@icloud.com +49 1577 1293269Overall
- Betreff: Claim for compensation under EU Regulation 261/2004 Booking / Ticket Number: 1091341136 Text: Dear Turkish Airlines Customer Relations Team, I am writing to formally complain about the cancellation of my flight booked under ticket number 10913
- Istanbul-Aleppo
- Economy
- Loss: €600
- Desired solution
Sai Abhishek Y
Verified | Dec 12, 2025Dallas-Fort Worth-Delhi
Economy
due to the baggage delay I had to give a baggage missing complaint (PIR), due to that reason I had lost my flight, I had to get a new flight and book one day hotel in delhi (My desired destination was vijaywada) with costed me additional 24,000 (10,000 for flight, 14,000 for hotel). and I got the baggage after 5 days.
- Dallas-Fort Worth-Delhi
- Economy
Kingsley D
Verified | Dec 9, 2025Lagos-Panama City
Economy
I was meant to travel to georgetown for n employment, which my agency provided all necessary document for me to travel. However, onboarding turkish airline from LOS( NG) on 26-10-2025. Arriving at Turkey on 27-10-2025, Then I was not able to board the next flight to panama city because i was asked to provide transit visa for layover at panama city for less than 24hrs.
- Lagos-Panama City
- Economy
Anonymous member
Verified | Nov 24, 2025Amman-Zurich
Economy
Beschädgung meine Baggage an
Subject: Baggage Damage Claim – Request for Compensation Hello Turkish Airlines Customer Relations, I am writing to formally submit a complaint regarding the condition of my checked baggage upon arrival. I traveled with Turkish Airlines on 19 November, on the following itinerary: • Flight TK 0817 (from Amman to Istanbul) • Flight TK 1909 (from Istanbul to Zurich) Attached are the baggage tag and photos of the damage for your reference. Unfortunately, I was surprised to find that my suitcase had been severely damaged when I collected it at my final destination. The damage was not present before the flight and appears to have occurred during handling by the airline. I kindly request that Turkish Airlines process a compensation claim for the damage caused. Please advise me on the required steps, documents, and any additional information needed to complete this claim. Thank you for your attention and assistance. I look forward to your prompt response. Kind regards, Name Fatima Phone number0041799397470 Enail fatimaalghzawi1@gmail.com Ticket Number:0235826341Overall
- Beschädgung meine baggage an ihre flight
- Guten essen
- Amman-Zurich
- Economy
- Loss: €150
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Nov 24, 2025Amman-Zurich
Economy
Beschädgung meine Baggage und
Subject: Baggage Damage Claim – Request for Compensation Hello Turkish Airlines Customer Relations, I am writing to formally submit a complaint regarding the condition of my checked baggage upon arrival. I traveled with Turkish Airlines on 19 November, on the following itinerary: • Flight TK 0817 (from Amman to Istanbul) • Flight TK 1909 (from Istanbul to Zurich) Attached are the baggage tag and photos of the damage for your reference. Unfortunately, I was surprised to find that my suitcase had been severely damaged when I collected it at my final destination. The damage was not present before the flight and appears to have occurred during handling by the airline. I kindly request that Turkish Airlines process a compensation claim for the damage caused. Please advise me on the required steps, documents, and any additional information needed to complete this claim. Thank you for your attention and assistance. I look forward to your prompt response. Kind regards, Name Fatima Phone number 0014799397470 Enail fatimaalghzawi1@gmail.com Ticket Number: 0235826341 826341Overall
- Beschädgung an ihre flight
- Guten essen
- Amman-Zurich
- Economy
- Loss: €150
- Desired solution
Expenses reimbursement
Hassan D
Verified | Nov 16, 2025Riyadh-Los Angeles
Economy
I have 7 bags , 6 received and one wit paid additional fees to increase the weight fir 32 , luggage induced 7 boxes sweets 12 perfume , boxes of dates gift , 6 bag of dares, hair gel, cream fir hair, candies, chocolate boxes and bar, baby toys,
- Riyadh-Los Angeles
- Economy
Dilnasheen Z
Verified | Nov 14, 2025Jeddah-Dublin
Economy
I was paid extra money for 23 kg bag it had my important stuff and all new items and important documents for my sister because she is traveling first time to aboroad therefore we booked 1 extra bag which was miss its cause her mental stress as well. It would be greatly appreciated if you could help us with that.thankyou
- Jeddah-Dublin
- Economy
William W
Verified | Nov 11, 2025Athens-Washington
Economy
Problems at airport
Turkish airline canceled our flight without notifying us, by time we found out our flight was change to another airline and another time, the flight door was closed.- Athens-Washington
- Economy
William W
Verified | Nov 11, 2025Athens-Washington
Economy
Claim escalated to airline
No reason given
Had to purchase tickets for my wife and I to return back to USA, because Turkish airline canceled our flight on 10.30.2025 without notifying us.- Athens-Washington
- Economy
- Claim escalated to airline
Jinchao L
Verified | Nov 9, 2025Beijing-Lyon
Economy
I reported the baggage issue at the airport. According to the inquiry, the baggage arrived on flight TK1809 after 6:00 PM on October 15. Due to the delayed arrival of the luggage, I lost the tea gift box. Additionally, airport staff informed me that the gray suitcase was open. When the luggage was delivered to me, the locks on all three of my suitcases had been tampered with and showed signs of wear. In particular, the gray suitcase can no longer be used properly. Since my luggage (including bedding and pillows) did not arrive, I had to book accommodation through Airbnb and purchase daily necessities such as food, incurring expenses of around 130 euros. My total losses amount to approximately 420 euros, for which I require compensation.
- Beijing-Lyon
- Economy
Jinchao L
Verified | Nov 9, 2025Beijing-Lyon
Economy
I reported the baggage issue at the airport. According to the inquiry, the baggage arrived on flight TK1809 after 6:00 PM on October 15. Due to the delayed arrival of the luggage, I lost the tea gift box. Additionally, airport staff informed me that the gray suitcase was open. When the luggage was delivered to me, the locks on all three of my suitcases had been tampered with and showed signs of wear. In particular, the gray suitcase can no longer be used properly. Since my luggage (including bedding and pillows) did not arrive, I had to book accommodation through Airbnb and purchase daily necessities such as food, incurring expenses of around 130 euros. My total losses amount to approximately 420 euros, for which I require compensation.
- Beijing-Lyon
- Economy
Janet M
Verified | Nov 5, 2025Athens-Washington
Economy
Claim escalated to airline
No reason given
I am still mentally upset about the whole situation. I was never given a cancel flight. could not check-in the night before. The whole situation was mentally, physically and psychologically damaging- Athens-Washington
- Economy
- Claim escalated to airline
Anonymous member
Verified | Nov 5, 2025Dubai-Duesseldorf
Economy
No reason given
Dear Turkish Airlines Customer Service, I am writing to formally request compensation under EC Regulation 261/2004 for a significant delay on my flight with Turkish Airlines. Below are the details: • Passenger Name(s): Walaa Hamzeh Lamar Al Asadi Mohammad Al Asadi • Booking Reference / Ticket Number: 235-2278509948 235-2278509946 235-2278509948 • Flight: Dubai (DXB) → Istanbul (IST) → Düsseldorf (DUS) • Scheduled Arrival at Final Destination: 9:20 AN • Actual Arrival: 16:39 PM • Delay Duration: Approximately 5 hours According to EC Regulation 261/2004, passengers arriving at their final EU destination more than 3 hours late due to airline-controlled issues are entitled to compensation. Since this flight’s total distance exceeds 3,500 km and the arrival was delayed by about 5 hours, I request €600 per passenger. Please confirm the next steps to process this compensation and provide a timeline for resolution. Copies of tickets and boarding passes are attached for your reference. Thank you for your prompt attention to this matter. Sincerely, Fadi Al Asadi- Dubai-Duesseldorf
- Economy
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