Turkish Airlines complaints: comments, page 6
502 comments
Daniel Γ
Verified | Jul 2, 2025
Economy
Boarding denied without any reasons
One June 18, 2025 I was flying from Zurich to Moscow (VKO). I was checking in at the Turkish Airlines desk at Zurich airport and the employee checked my passport, ticket and visa and approved everything. At the Istanbul airport, I was not allowed to enter the plane of flight TK 4915, without any explanation given. I was asked to go the Turkish Airlines customer care center. There, I was asked to wait while the employees figure out why I was not allowed to board the plane. Again, no explanation was given. After 4 hours of waiting I was informed that they canβt do anything for me and that I need to contact the Turkish Airlines Customer Contact Center. I then had to stay the night in the Yotel at Istanbul airport. The next day, I booked a flight to Moscow with Aeroflot and entered Russia without any problems. In the meantime, I contacted the Turkish Airlines Customer Contact Center 4 times to ask for refund of EUR 793 (EUR 485 for the new flight with Aeroflot and EUR 308 for the stay at Yotel). Turkish Airlines denied this, again without any explanation.
- Economy
Zahra M
Verified | Jun 26, 2025Economy
Ohne zu helfen
We had a flight to Cologne at 3:50 p.m. We were on the B8A at 2 p.m. as planned. Without a loudspeaker, a woman came at 3:20 p.m. exactly half an hour before the flight and said everyone to Cologne on F4 and we quickly walked this long way to F4 and then they said quickly to F12, we left there and then they told us to go to F11 in half an hour, we missed the flight and have to buy a new one. I will write to the Rhein Zeitung in Germany because none of the staff are helpful and everyone is rude. I am requesting compensation, please. Kind regards, Zahra Mohammadi Motlagh and Masumeh Khodabandi- Economy
- Desired solution
Joycelyn R
Verified | Jun 18, 2025Economy
Damaged Luggage
My luggage was damaged where the wheels are, my luggage can no longer hold itself without falling down because the wheels in the front are damaged. I made a complaint in Doha at the desk but no one has made contact with me like stated.- Economy
- Loss: β¬200
- Desired solution
Expenses reimbursement
Mahadi M
Verified | Jun 18, 2025Economy
Trouble in international transfert zone + in gate+ late comm
I am very very disappointed about my connexion in IST I often take this flight but this time everything was KO I could not enter easily in the transfert zone, boarding pass failed... I had to fo to TK desk and Finally a manager open the access for me without explanation Running to gate F17 with many stress because of this problem, my boarding pass again rejected in the gate 0 information given by the handling company I could get in board at 06:00 then I connected my internet and saw an email received by TJ saying my flight to GVA has changed !! because of bad weather.. but I was on board I immediately understood that my luggage was not with me in the plan Trying to ask ground services staff what s happened no response just screaming GO GO and then switch to turkish language aggressively and very impolite ! Why do you send an email saying that the flight has changed when people are flying with no internet connection ?? Your email said my flight has changed but in reality it was ready to take off !!!! and half empty 0 information given very bad communication... Im sorry Im not used to complaint Arriving in GVA on time and with the initial flight I had booked I had to wait for luggage delivery then I realized that my luggage was on arrived in GVA.... I'm still waiting for it .. On the top of that I lost my train ticket from GVA to Lausanne because of time lost in GVA Swissport handling office dedicated to luggage Very bad experience I loose all the fresh producst I had in my luggage , Im going to receive my luggage at home in 2 days... I'm very disappointed Im a independant travel agent bringing groups to Uzbeksitan , I was about to make a group booking with GVA sales office representative for september ( Mehmet KOCAOZ) however I'm going to change the airline by choosing LOT Polish Airlines instead of TK for my agency ( around 90 PAX a year) It is sad for you but in it is not the first time I had issue with TK on flight GVA-TAS Big problem was miscommunication, sending an email to your PAX while they are flying it is not a good idea Hi Any news on my case ?? I did not receive any email for the complaint registration BR
- Economy
- Desired solution
Miz C
Verified | Jun 15, 2025Economy
BAGGAGE FEES OVERCHARGE
I FLEW FROM LHR TO CAI ON 4/11/25 AND PAID FOR EXTRA BAGGAGE, WHICH I DID NOT HAVE. I PURCHASED MY TICKET ONLINE WAS ALLOWED 2 BAGS, SO THE EXTRA FEES I PAID WAS UNNECESSARY. I REQUESTED A REFUND AND IT WAS APPROVED. I NEEDED TO SEND A COMPLETED REFUND REQUEST FORM, A COPY OF MY PASSPORT AND A COPY OF MY BANK ACCOUNT STATEMENTS. I REQUESTED A REFUND BACK TO MY FORM OF PAYMENT, WHICH WAS THE SAME CREDIT CARD THAT WAS USED TO PURCHASE MY TICKET. I HAVE SENT MULTIPLE REQUESTS AND HAVE NOT RECEIVED MY REFUND TO DATE!- Economy
- Desired solution
Refund
Miz C
Verified | Jun 15, 2025Economy
BAGGAGE FEES OVERCHARGE
I TRAVELED FROM LHR TO CAIRO ON 4/11/25. I PAID FOR EXTRA BAGGAGE AND ONLY HAD 2 BAGS. I REQUESTED A REFUND AND IT WAS APPROVED FOR $227 USD. I WAS ASKED TO SUBMIT A COPY OF MY PASSPORT, MY BANK STATEMENT AND A COMPLETED REFUND REQUEST FORM, BY NUR T, (TURKISH AIRLINES CUSTOMER SERVICE REP). I SENT THE FORM, MY PASSPORT AND A COPY OF MY CREDIT CARD, AND ASKED THAT THE REFUND BE APPLIED BACK TO MY CREDIT CARD USED TO PURCHASE THE TICKET. I HAVE NOT HEARD BACK FROM TURKISH AIRLINES SINCE AND HAVE NOT RECIEVED MY REFUND.- Economy
- Desired solution
Refund
Heide H
Verified | Jun 10, 2025Economy
my suitcase suffered during the journey,a wheel was torn off
Ladies and Gentlemen, I would like to start by saying that I was completely satisfied with the flights from Kayseri to Munich (photo attached) with Turkish Airlines. Nice service and good food. Unfortunately, my suitcase suffered during the journey and a wheel was torn off (photo attached). I am sure there is insurance for this and I would be pleased to hear from you how we could proceed. I look forward to hearing from you, best regards in the meantime, Heide Hellebrand
- Economy
- Loss: β¬50
- Desired solution
Maria C
Verified | Jun 6, 2025Lisbon-Delhi
Economy
No reason given
All reference sites report that flight TK1756 E SA 12Apr LISIST HK10 1055 1745 arrived more than 2 (two) hours delayed. Therefore, all passengers lost the connection flight TK0716 E SA 12Apr ISTDEL HK10 2020 0440. Hence, Turkish Airlines issued a new ticket, for the following day, on flight TK0716 E SA 13Apr ISTDEL HK10 2020 0440. During this 24 hours period I had no access to my hold baggage containing among other important, and most needed, items: personal objects and prescribed medication for severe chronic diseases.- Lisbon-Delhi
- Economy
Maria C
Verified | Jun 6, 2025Lisbon-Delhi
Economy
No reason given
All reference sites report that flight TK1756 E SA 12Apr LISIST HK10 1055 1745 arrived more than 2 (two) hours delayed. Therefore, all passengers lost the connection flight TK0716 E SA 12Apr ISTDEL HK10 2020 0440. Hence, Turkish Airlines issued a new ticket, for the following day, on flight TK0716 E SA 13Apr ISTDEL HK10 2020 0440. During this 24 hours period I had no access to my hold baggage containing among other important, and most needed, items: personal objects and prescribed medication for severe chronic diseases.- Lisbon-Delhi
- Economy
Emilie Béatrice Mylène M
Verified | May 25, 2025Cairo-Tbilisi
Economy
flight canceled, Istanbul
Good morning, I booked a return flight from Cairo to Tbilissi passing by Istanbul, the first flight was excellent but my return from Tbilissi to istabul got canceled and my only option was the flight at 06:55 am instead of 5:35 pm, even if I choose this more expensive flight to dont' spend my day in airport as my flight from Istanbul to cairo was at 11pm!! Also i had a friend there and we lost the day together. If i pay more a ticket s flight I dont find normal to cancel it, essentially that i could take cheapers airlines and i didnt do it to avoid cancelation!!- Cairo-Tbilisi
- Economy
- Desired solution
Refund
Expenses reimbursement
Chun Wah Kevin L
Verified | May 20, 2025Ljubljana-Abu Dhabi
Economy
Successful claim
No reason given
On 12 October 2024, my girlfriend (a Hong Kong citizen) and I (a UK citizen) traveled with Turkish Airlines from Ljubljana, Slovenia, to Abu Dhabi, UAE, via Istanbul, Turkey, under a single booking. The Ljubljana to Istanbul flight was delayed by 2 hours 15 minutes due to operational issues, causing us to miss our connecting flight to Abu Dhabi. At Istanbul airport, we requested Turkish Airlines to rebook us on an earlier flight / change the destination to Dubai as we are with urgency, but they were unable to assist, offering only a rescheduled flight arriving over 18 hours later than our original schedule. To reach our destination urgently, we purchased tickets on Flydubai (FZ 752) from Sabiha Gokcen Airport to Dubai (receipts and details available) and arrived at 20:04, which is way more than 3 hours of delay. We seek β¬600 compensation per passenger (β¬1,200 total) under EU261, as the rescheduled flightβs 18+ hour delay exceeds the 3-hour threshold for a >3,500 km flight, and the operational delay was within Turkish Airlinesβ control. We also request full reimbursement for the Flydubai tickets and any reasonable expenses in Istanbul (e.g., meals, transport), as Turkish Airlinesβ rescheduling was not the βearliest opportunityβ and they failed to provide adequate care (receipts available). We can provide boarding passes, booking confirmations, receipts, and Turkish Airlines communications.- Ljubljana-Abu Dhabi
- Economy
- Successful claim
Ernesty N
Verified | May 19, 2025Economy
TURKISH AIRLINE LET ME FLY WITHOUT VISA AND GIVE ME FINE
Dear Turkish Airlines Customer Service, My name is Ernesty Valensia Nurak, an Indonesian citizen currently residing in Finland with an A-type Residence Permit. On May 6th, 2025, I flew from Helsinki to Chisinau via Istanbul on Turkish Airlines (Flight TK1762, Booking Reference: V4J4VZ). My travel was for a fully funded conference organized by Caritas Moldova. I carried all required documentation, including my invitation letter, return flight ticket with Pegasus Airlines, and hotel reservation. At the boarding gate in Istanbul, a security officer informed me that I might not be permitted to continue the flight due to visa requirements. I calmly explained the purpose of my travel and presented my documents. He photographed them and told me to wait. Eventually, I was allowed to board. Upon arrival in Moldova, I was detained by immigration, told I could not enter the country, and my passport was confiscated. Despite showing my return ticket and offering to arrange my own return, I was informed that Turkish Airlines was responsible for flying me back. The experience that followed was deeply distressing. I was treated like a criminal, escorted by armed personnel with a dog, and confined overnight in a small room without clear explanation or proper communication. The next morning, I was rushed with " Hey you have a flight in 10 minutes" to sign a document under pressure, without time to understand it. Only onboard the return flight did I realize I had signed an INAD form declaring I lacked funds and now owed β¬695 to Turkish Airlines, a false and unfair representation of my situation. I had funds and a valid return ticket but was denied the chance to use them. This experience was traumatizing and unfair. I was allowed to board in Istanbul despite the airlineβs knowledge that Moldova may deny entry. I was cooperative and transparent throughout the process, and yet I was punished for a failure of border coordination. I am therefore requesting the following: 1. A full waiver of the β¬695 charge associated with the INAD form. 2. A formal investigation into the handling of this case. 3. An apology for the distress and mistreatment caused. Attached is a copy of the INAD document I was made to sign under duress. Thank you for your time and understanding. I look forward to your response and hope Turkish Airlines will treat this matter with the seriousness and compassion it deserves. Sincerely, Ernesty Valensia Nurak Passport: E10826866 Ref: V4J4VZ Flight: TK1762
- Economy
- Desired solution
Other
Hamedita Catalan D
Verified | May 17, 2025Economy
FLIGHT TK 265 15 MAY WAS CANCELLED WITHOUT NOTICE
MY FLIGHT TK 265 FROM MANILA NINOY INT AIRPORT NEEDED TO DEPART AT 0500 GOING TO ISTAMBUL THEY CANCELLED IT WITH ANY NOTICE AND THEN MY SECOND FLIGHT WAS DELAYED AND MISS MY NEXT FLIGHT GOING TO MALPENSA TK 085 . I NEEDED TO BOOK A HOTEL AND DEPOSIT MY LUGGAGES
- Economy
- Loss: β¬600
- Desired solution
Refund
Claudia C
Verified | May 12, 2025Economy
Paid for the mistake of checking in personal
The guy at the register checked me in with carry on and made me pay for the second big luggage when I have 1 carry on and 2 check in luggage 23kg I will dispute charge on my credit card and we can meet at court. The guy did not ask a single questio before putting a carryon as a check in luggage This happened at Budapest checking in Casapu Claudia 2357307041882 Flight number
- Economy
- Desired solution
Refund
Apology / Voucher
Other
Jonny S
Verified | May 5, 2025Economy
Changed pre-payed seats
I paid specifically for seats for me and my father. My seat was chosen specifically so that I have the aisle on my left side so that I can stretch my leg because of an injured knee. The seats were changed so that I did not have the aisle on my left. I paid for a seat/service that would decrease the discomfort, but didn't get what I paid (NOK 2.544,-) for.
- Economy
- Desired solution
Refund
Jonny S
Verified | May 5, 2025Economy
Changed pre-payed seats
I paid specifically for seats for me and my father. My seat was chosen specifically so that I have the aisle on my left side so that I can stretch my leg because of an injured knee. The seats were changed so that I did not have the aisle on my left. I paid for a seat/service that would decrease the discomfort, but didn't get what I paid for.
- Economy
Grace N
Verified | Apr 29, 2025Economy
LOST LUGGAGE AT ENTEBBE AIRPORT
I boarded Turkish airlines from Entebbe airport to Istanbul on the 16th of March and returned on the 22nd of March and lost one of my luggage, my tracking number is EBBTK17529, I have been complaining for over a month and no feedback whatsoever, kindly can I have my luggage back.- Economy
- Loss: β¬700
- Desired solution
Xiaowei Z
Verified | Apr 28, 2025London-Tashkent
Economy
I was flying AJet from London Stansted to Tashkent on 18 Apr 2025, via Ankara (VF532, VF583). During the check-in process in London Stansted, I was wrongly denied boarding by the ground staff, with them claiming that a visa is required for a Chinese passport holder to enter Uzbekistan. This is untrue as Chinese citizens can enter Uzbekistan visa free for up to 10 days, and it is apparent that AJet's internal database uses obsolete records β the ground staff showed me the internal system which contained the wrong information (as shown in denied_boarding.jpg), and refused to acknowledge the official immigration rules from Uzbekistan. https://gov.uz/en/mfa/activity_page/o-zbekiston-respublikasi-vizasi: "Citizens of Bahrain, Qatar, Kuwait, Oman and China are granted a visa-free regime for a period of 10 days, provided they have a flight ticket to their home country or a third country." I had to rebook the flight myself on the next available Uzbekistan Airways two days later on 20 Apr. I was able to board the aircraft and enter Uzbekistan without any problem with the presentation of my return ticket. Per UK261 regulations, I am entitled to the cost of the replacement flight (3572 CNY, Β£368.17), and a compensation of Β£520, and rail travel from and to Stansted airport (Β£33.3). I request a total compensation of Β£921.47.
- London-Tashkent
- Economy
Emese B
Verified | Apr 27, 2025Economy
Not a accepting cat in cabin
Falls advertising . I booked Turkish airline because they claim that they accept pets ( cats) in cabin . When I called them to make a reservation for my cat it wasn't possible . Even if I wanted to rebook for ,,next available .,, there is never and availability . This is falls advertisement and I will take legal action against Turkish . I had to book another returning flight with Lufthansa so I can take the pet with me . Emese Balogh- Economy
- Loss: β¬1200
- Desired solution
Expenses reimbursement
Apology / Voucher
Guru Datt B
Verified | Apr 26, 2025Economy
I want refund for E-Visa expenditure US$ 50.50
Flight TK 1976 from Dublin to Istanbul got delayed and connecting Indigo flight left me on 24.04.2025. We were provided hotel accommodation by Turkish Airlines. However, for stay in Istanbul, I had to take e-visa which costed US$ 50.5 to me. This cost may please be refunded to me. Guru Datt Bahl seat 14A on 25.04.2025 mob. 9969226489
- Economy
- Loss: β¬50
- Desired solution
Refund
Gian Paolo B
Verified | Apr 20, 2025Milano-Abidjan
Economy
Successful claim
No reason given
I don't have voucher that I gave at arrival at the hotel. I want to underline that I lost the connection fkight and for this I loose a meeting in Abidjan the day after that caused me an important business opportunity !- Milano-Abidjan
- Economy
- Successful claim
Wendy M
Verified | Apr 14, 2025Economy
Lost Baggage
I travelled to Marrakesch until date my bag is lost, return to Namibia Windhoek on the 12 April without my Bagg and i get no assistance from Turkish Airways- Economy
- Loss: β¬900
- Desired solution
Ahmed O
Verified | Apr 4, 2025Gothenborg-Dubai
Economy
Successful claim
Technical problems
My flight was planned for from Gothenburg 11:40 we waited on the plane untill 12:30 when they told us that there was a technical issue with the aircraft and that they allegedly had another aircraft waiting for us which they didnβt have or it wasnβt ready, we waited until like 17:15 then boarded the plane and it lifted at 16:12, I missed my connection to Dubai which was supposed to depart at 18:50. I landed in Istanbul by 21:00 and my Dubai flight was booked for 00:20 which was the time I was actually going to land in Dubai. I landed 06:00 in Dubai- Gothenborg-Dubai
- Economy
- Successful claim
Angela C
Verified | Apr 4, 2025Manchester-Mopa
Economy
Weather conditions
Offered overnight accommodation at 18.00hrs no refreshment provided untill 20.00hrs airline couldn't get connecting flight with it been Christmas so no holiday still had to pay holiday accommodation.Transport home from airport was difficult Christmas service shops shut or limited food stock the Christmas ruined.- Manchester-Mopa
- Economy
Tomas B
Verified | Mar 31, 2025Gothenborg-Kathmandu
Economy
Successful claim
No reason given
Plane was cancelled and the one I was offered to Istanbul arrived after my plane to Kathmandu denatured so I was rescheduled for a flight from Istanbul appr 23 hours later. It will leave March 31 20:35 and arrive 06:15 April 1 I will miss a whole day in Nepal for my already short stay since I will leave back to Sweden Thursday April 3 It will affect first of all me in person but also our collaboration partner in Nepal that will miss meeting that was scheduled between us. All contact I had regarding this was taken care of online. Turkish did the best they could besides giving not so good information regarding the cancelled trip- Gothenborg-Kathmandu
- Economy
- Successful claim
Raoul M
Verified | Mar 30, 2025Amsterdam-Islamabad
Economy
Problems at airport
On this day there was a global issue with the flight software due to an microsoft update and all the flights from Amsterdam airport were cancelled. i arrived at the airport around 09:00. After 6 hours waiting learned that the flight was cancelled. The airline was able to rebook the flight 3 days later.- Amsterdam-Islamabad
- Economy
Claudia M
Verified | Mar 30, 2025Economy
Lost or delayed luggage
I am extremely disappointed with the handling of my luggage. My baggage did not arrive on the same flight as I did, and despite being in contact with the luggage department, I have yet to receive it. I was informed that my luggage arrived more than 18 hours ago, yet I still have not received it. I continue to receive texts and emails stating that it will be delivered soon, but there has been no actual progress. Please provide me with a clear update on the status and an exact delivery time. I expect a prompt resolution to this issue. Claudia Montano FILE REFERENCE - ISTTK59752/28MAR25/1554GMI Under name claudia montaΓ±o de morales- Economy
- Desired solution
Refund
Martin G
Verified | Mar 25, 2025Dublin-Phuket
Economy
Successful claim
Technical problems
Went to airport next day for 1pm flight but our next flight from istanbul was not confirmed so we didn't travel they had no buisness class till following Sunday so we cancelled all plans- Dublin-Phuket
- Economy
- Successful claim
Ana N
Verified | Mar 23, 2025Athens-New York
Economy
I contacted the airlines and they asked for my bank info to send the check.. itβs been 6 months that I have been dealing with this and I am highly upset and want my refund. The airline overbooked and I had to wait for hours 10am to 10pm to get another flight, money and time was loss. The airline did not provide anything but frustration, till this day, my disrupted flight was not optional.
- Athens-New York
- Economy
Sahar D
Verified | Mar 17, 2025Economy
O. R. Tambo International Airport - Discriminatory treatment
Dear Turkish Airlines Customer Relations, I am writing to formally lodge a complaint regarding the appalling and unacceptable treatment my husband, my 11-month-old baby, and I experienced while traveling with Turkish Airlines on Monday, 24 February 2025. Our journey began at OR Tambo International Airport in South Africa, where we were met with unprofessionalism, rudeness, and what we strongly believe to be discriminatory behavior from your staff. Upon our arrival at approximately 14:00, before even reaching the check-in counter, we were stopped by a gentleman who requested our passports and visas. We provided our physical BRP cards, and when asked about our babyβs visa, we explained that the UK no longer issues physical BRP cards for children but instead provides a Share Code system, which allows verification of visa status online. The gentleman was completely unaware of this system and called his supervisor for assistance. Shockingly, the supervisor was also clueless and outright refused to acknowledge the validity of the Share Code. Instead, she demanded a printed document, showing a clear lack of understanding of UK visa procedures. At this point, my husband and I, both using UK SIM cards, were struggling to connect to the airport WiFi and were unable to retrieve the electronic visa. We asked for assistance, yet the supervisor dismissed our concerns and told us to βfind our own way.β When I asked if I could connect to her hotspot so I could retrieve the document, she laughed at me and refused. This blatant disregard for our situation was not only distressing but also highly unprofessional. She continuously ignored us, even when I attempted to show her an official UK government email stating that airlines are required to accept the Share Code for visa verification. Feeling abandoned, I approached the Turkish Airlines ticket desk, where staff again refused to help, instructing me instead to find a manager. When I eventually located the supposed manager, she appeared to have little to no authority, as she deferred the matter back to the original staff members. Even worse, when I attempted to explain our situation, the previous supervisor spoke to the manager in a language we could not understand, which made us feel deliberately excluded. The manager then stated that she βcould not do anythingβ and that the decision rested solely with the same unhelpful staff we had already spoken to. At this point, it was clear that we were being treated unfairly, and the manner in which we were spoken to, ignored, and refused assistance felt undeniably discriminatory. It seemed as though our different skin color played a role in how we were treated, which is absolutely unacceptable. To us, this was a blatant act of racism. The distress only escalated from here. Our baby was crying, hungry, and extremely distressed due to the unnecessary delay and stress. When I stated that I wanted to record a video to document our treatment, both the supervisor and the manager conveniently disappeared. The gentleman who originally stopped us then threatened me, saying that I βdid not know what I was talking about.β This was deeply alarming and only reinforced our fear that we were being deliberately mistreated. After approximately 30 minutes, my husband finally managed to connect to the airport WiFi (taking his laptop out , resetting passwords since he needed my email as well as the security code was supposed to be sent to my email address and a lot of extra unnecessary hussle) and retrieve the necessary documents, proving that we had been correct all along. When we reached the check-in counter, the agent immediately asked for the Share Code, contradicting the previous staff members' refusal to acknowledge its validity. When I explained what had just happened, the check-in agent rudely dismissed my concerns, saying it was βnone of her businessβ and that she was in a βdifferent department.β When I attempted to ask her another question, she aggressively shouted at me, claiming I was βnot letting her concentrate.β This entire experience was nothing short of humiliating, distressing, and utterly unacceptable. As paying customers, we expected professional and knowledgeable service, not to be subjected to racial discrimination, rudeness, and threats. Traveling with an infant is already challenging, and your staff made it a nightmare. Our son missed his milk, cried hysterically, and was completely unsettled due to the unnecessary stress and delays caused by your staff's incompetence. To make matters worse, one of our bags was missing upon our arrival in the UK, adding yet another layer of frustration to an already disastrous experience. Not mentioning that the original flight was 35 minutes delayed. This level of service is disgraceful, and I demand to know what Turkish Airlines intends to do to address this situation. What actions will be taken against the staff members involved (the whole team, flight controller's name was Makoma Snai if I am not mistaken), particularly the supervisor and the so-called manager, who failed to provide any assistance and instead chose to mock and ignore us? Why are employees who clearly lack knowledge of essential immigration procedures allowed to work in positions where they are responsible for verifying travel documents? What measures will Turkish Airlines implement to ensure that no other passengers experience such mistreatment in the future? I demand appropriate compensation for the emotional distress, humiliation, and suffering inflicted upon my family, especially my infant son, due to your airlineβs incompetence. I expect a prompt and serious response addressing these concerns. If no satisfactory resolution is provided, I will escalate this matter to aviation regulatory authorities and consider further legal action. -- Kind regards- Economy
- Desired solution
Apology / Voucher
Raymond K
Verified | Mar 14, 2025Economy
Until 16 hours waiting between Jeddah airport and Istanbul a
Dear Turkish airlines , Delayed flight TK 95 on the 27th of February : Jeddah /Istanbul then Istanbul/ Lyon France , in the name of the Kouzi Family . 1- Our vacation that costs a lot was transformed into a nightmare due to the extended delay . 2- once arrived to Jeddah airport , three hours ahead before the departure , while we reached the boarding area , we were informed that the delay was for two hours then the correspondance Istanbul / Lyon was canceled at 9:30 AM . 3- five hours waiting at Jeddah airport from 12 pm till almost 5 Am in the morning , five hours waiting hours with two kids . 4-Arrived to Istanbul , almost ten hours waiting in the airport without Lounge, without food and without hotel . 5- At Istanbul , there was another problem too , panic : sur booking and they told us to wait also there was one hour delay . 6- until 16 hours waiting between Jeddah airport and Istanbul airport / For 5 days holiday 1 day Loose 20% Result of this : Canceled one day of ski reservation with payment in advance for two coaches for ski for our children moreover cancelation of night activities too , list one day vacation among the five days . Paid an hotel on the spot at Lyon as we arrived late not to forget the expenses all along the trip for the food and beverages too , also the reservation and the payment in advance for Courchevel hotel was already done . Our children who were excited to travel were despaintment as they would reach their friends the first day of ski . Payment in advance for a rented car although we havenβt used it this day . I wonβt continue to explain to you more the negative impact form all aspects due to this extreme delay , therefore , I kindly ask you to reward us :1000 euro per person equivalent to 4000 euro for the entire family otherwise Iβll have to talk to my lawyer to protest against you and Iβll ask the insurance Visa card to proceed to take action and Iβll publish it on social media . Awaiting for reply. Best regards- Economy
- Loss: β¬2800
- Desired solution
Expenses reimbursement
Raymond K
Verified | Mar 14, 2025Economy
until 16 hours waiting between Jeddah airport and Istanbul
Dear Turkish airlines , Delayed flight TK 95 on the 27th of February : Jeddah /Istanbul then Istanbul/ Lyon France , in the name of the Kouzi Family . 1- Our vacation that costs a lot was transformed into a nightmare due to the extended delay . 2- once arrived to Jeddah airport , three hours ahead before the departure , while we reached the boarding area , we were informed that the delay was for two hours then the correspondance Istanbul / Lyon was canceled at 9:30 AM . 3- five hours waiting at djejhhad airport from 12 pm till almost 5 Am in the morning , five hours waiting hours with two kids . 4-Arrived to Istanbul , almost ten hours waiting in the airport without Lounge, without food and without hotel . 5- At Istanbul , there was another problem too , panic : sur booking and they told us to wait also there was one hour delay . 6- until 16 hours waiting between Jeddah airport and Istanbul airport / Result of this : Canceled one day of ski reservation with payment in advance for two coaches for ski for our children moreover cancelation of night activities too , list one day vacation among the five days . Paid an hotel on the spot at Lyon as we arrived late not to forget the expenses all along the trip for the food and beverages too , also the reservation and the payment in advance for Courchevel hotel was already done . Our children who were excited to travel were despaintment as they would reach their friends the first day of ski . Payment in advance for a rented car although we havenβt used it this day . I wonβt continue to explain to you more the negative impact form all aspects due to this extreme delay , therefore , I kindly ask you to reward us :1000 euro per person equivalent to 4000 euro for the entire family otherwise Iβll have to talk to my lawyer to protest against you and Iβll ask the insurance Visa card to proceed to take action and Iβll publish it on social media . Awaiting for reply. Best regards- Economy
- Loss: β¬2800
- Desired solution
Expenses reimbursement
Aikaterini M
Verified | Mar 12, 2025Economy
Flight delay - loss of connecting flight
The flight took an unexpected turn when a visibly ill passenger, unwell for several days, insisted on traveling but soon found himself unable to continue. Despite his condition, he refused to disembark, causing a tense standoff inside the aircraft. Amid the commotion, another passenger, perhaps in distress or desperation, pressed the emergency button for the oxygen masks, triggering a technical malfunction. As a result, we were left waiting inside the aircraft for hours while the airline struggled to resolve the issue. For over three agonizing hours, we remained confined in our seats, uncertain and frustrated, as we awaited the arrival of the technical support team. Only after this prolonged ordeal were we offered water and a small snackβmeager consolation for such a harrowing experience. It was nothing short of a nightmare and as a result, I lost my connecting flight from Istanbul to Athens.- Economy
- Loss: β¬50
- Desired solution
Manal B
Verified | Mar 5, 2025Economy
my flight from doha to tripoli libya was affected (delay )
my flight on 31/12/24 was delayed from doha to Istanbul which affect my connection flight to mitiga tripoli libya as i missed the flight. i requested to fly with any other air line as my brother passed away but the staff at turkish air port very rude and not sympathy at all. therefore my husband book flight with wings airline to tripoli and i paid ticket plus 75 euro for excess weight as with wings airline max weight is 30kg. it was traumatizing experience
- Economy
- Loss: β¬400
- Desired solution
Refund
Expenses reimbursement
Apology / Voucher
Caleb O
Verified | Mar 3, 2025Budapest-Lagos
Economy
Weather conditions
Operational reasons and weather disruptions Basically had to reschedule for an earlier flight over the phone just so mother flights remained valid- Budapest-Lagos
- Economy
Nikola V
Verified | Mar 3, 2025Zagreb-Shanghai
Economy
No reason given
My flight from Zagreb to Istanbul was delayed, and due to that the plane TK26 left, while I stayed in Istanbul for 24 hours waiting for TK26 next day. Therefore, I reached my destination (Shanghai Pudong) with more than 24 hours delay. Although airline provided hotel for me, this delay affected my business activities in Shanghai strongly.- Zagreb-Shanghai
- Economy
Alena Ε
Verified | Feb 27, 2025Prague-Dubai
Economy
No reason given
KvΕ―li zpoΕΎdΔnΓ©mu letadlu, kterΓ© pΕiletΔlo do Prahy a mΔlo pokraΔovat zpΔt do Istanbulu , jsme nestihli navazujΓcΓ let a zaΔala nΓ‘m vΓce jak o den zpoΕΎdΔnΓ‘ dovolenΓ‘ v Dubaji.LeteckΓ‘ spoleΔnost nΓ‘m poskytla let na dalΕ‘Γ den neΕΎ bylo v plΓ‘nu a ubytovΓ‘nΓ se stravou a transferem v Istanbulu- Prague-Dubai
- Economy
Nicolas A
Verified | Feb 26, 2025Paris-Riyadh
Economy
No reason given
I had booked a flight with Turkish Airlines from Paris to Riyadh, with a layover in Istanbul. My itinerary included a connecting flight with a one-hour layover in Istanbul. However, my flight from Paris to Istanbul was delayed by approximately two hours, causing me to miss my scheduled connection to Riyadh. Upon arriving in Istanbul, I immediately contacted the Turkish Airlines ticketing office, where they rebooked me on the next available flight, departing at 1:35 AMβwhich was five hours later than my original flight. As a result, instead of arriving in Riyadh at 1:00 AM, I landed at 5:00 AM, significantly disrupting my schedule. This delay has prevented me from resuming work on time, resulting in an unplanned absence from my duties.- Paris-Riyadh
- Economy
Hadi E
Verified | Feb 26, 2025Economy
Canceled flight
Hello My flight from Beirut on February 22, 2025 to Hanover via Istanbul was completely canceled. And a wheel from my Samsonite bag is lost. Booking number:SQUL42 I tried complaining online several times but it didn't work. Name: Hadi El Sahli Telephone number: 017641486580 Best regards Hadi El Sahali
- Economy
Hadi E
Verified | Feb 25, 2025Economy
Flight cancelled
My flight is komplett canceled from Beirut to Hannover via Istanbul, Booking number:SQUL42 Also one wheel from my samsonite bad is lost.
- Economy
Hadi E
Verified | Feb 25, 2025Economy
My fliggt from Beirt
My flight is complet cancelled from Beirut to Hannover via Istanbul at 22-02-2025 at 9:40. Also a wheel lost from my samsonite Bag. I took another flight at 24-92-2025 at 3:45 and wa late for more two hour.
- Economy
Hadi E
Verified | Feb 25, 2025Economy
HelloMy flight is complet cancelled from Beirut am 22-02
Am 22-02-2025 to Hannover via Istanbul.it was planed at 9:40 from Beirut und 17:15 in Hannover. I took another flight which at 24 -02-2025 from Beirut at 3:45 which also was late from Beirut and one hour and half from Istanbul, i have lost my job and really was like a disaster for me. I hooe to get positive answer from you otherwise i will never fly again with TΓΌrkische air lines and my friends also. And a wheel from my big (samsonite) bag is also distroyed. Thank you Elsahli Hadi Booking bumber:SQUL42- Economy
Hadi E
Verified | Feb 25, 2025Economy
HelloMy flight is complet cancelled from Beirut am 22-02
Am 22-02-2025 to Hannover via Istanbul.it was planed at 9:40 from Beirut und 17:15 in Hannover. I took another flight which at 24 -02-2025 from Beirut at 3:45 which also was late from Beirut and one hour and half from Istanbul, i have lost my job and really was like a disaster for me. I hooe to get positive answer from you otherwise i will never fly again with TΓΌrkische air lines and my friends also. Thank you Elsahli Hadi Booking bumber:SQUL42
- Economy
Tereza P
Verified | Feb 23, 2025Prague-Istanbul
Economy
No reason given
Dobry den, byl mi zruΕ‘enΓ½ let z Prahy do Istanbulu. MΔlo to byt mezi pΕistΓ‘nΓ a jΓ‘ mΔla pokraΔovat dΓ‘le aΕΎ do Bangkoku, kde jsem mΔla pΕistΓ‘t 23 kde jsem mΔla zatΔΕΎovanΓ½ hotel. PΕiΕ‘la jsem o dva dny, kuli zruΕ‘enΓ©mu letu- Prague-Istanbul
- Economy
Radka N
Verified | Feb 23, 2025Prague-Istanbul
Economy
No reason given
Spolecnost oznamila zruseni letu den pred odletem. Jelikoz se jednalo o prvni ze 3 navazujicich letu, museli jsme prebukovat vsechny lety s 2 dennim zpozdenim. Museli jsme zrusit naplanovane akce v Bangkoku a nestihli se zde potkat se synem, ktery sem letel ze Singapoore. Z Prahy jsme stale jeste neodleteli.- Prague-Istanbul
- Economy
Aaron R
Verified | Feb 20, 2025Economy
Change of business to economy class.
The customer Aaron booked a business cabin class however for his flight from Denpasar to Melbourne with Batik Air the Customer was moved to Economy class even though he has booked a business class informed called Agency. However since the inconvenience was caused directly by the airlines raising a complaint to compensate the customer for this inconvenience from Agency end.- Economy
- Desired solution
Refund
Maryam T
Verified | Feb 19, 2025Luxemburg-Karachi
Economy
Weather conditions
We were informed of the cancellation less than 24 hours before departure due to weather conditions. This caused us significant stress and disruption, as we had planned this trip well in advance to attend a wedding on the 22nd. Unfortunately, due to the cancellation, we were unable to make it to the event, causing both emotional and financial distress. The short notice of the cancellation left us with limited options, making it incredibly difficult to rearrange our travel plans in time. Given the inconvenience and the impact this has had on our commitments, we request compensation in accordance with EU passenger rights regulations.- Luxemburg-Karachi
- Economy
Maryam T
Verified | Feb 19, 2025Luxemburg-Karachi
Economy
Weather conditions
They told us less than 24 hours before the flight that it was cancelled. I was going to attend my cousin's wedding and now the whole thing is a mess. I will miss the wedding because the next available flight was 2 days later. There was one on Friday as well but it was 30 hrs+ (as opposed for 13.5 hours current)- Luxemburg-Karachi
- Economy
Tamer E
Verified | Feb 18, 2025Hamburg-Alexandria
Economy
Weather conditions
FIRST FLIGHT WAS DELAYED AT HAMBURG AIRPORT AND I COULDN'T CATCH MY CONNECTING FLIGHT TO HBE AIRPORT. I HAD TO STAY THE NIGHT IN ISTANBUL- Hamburg-Alexandria
- Economy
Joan L
Verified | Feb 7, 2025Economy
Bishkek return flight to Istanbul and Toronto service from
your office when booking seats, etc. Returning from Bishkek to Istanbul we had small plane filled to capacity, extremely hot temperature, I needed temp. cooler, said no., service not good and did nothing for my comfort. Ticket 2355818624343/4, flight 345 Oct. 11/24, seat 10C. NO circulation and didn't feel good, Very cramped. No concern from the stewardesses. Leaving Toronto Sept. 19/24, Booking Ref. No. 56167, flight 18, Days before leaving called your offices many times for seat selection and got many excuses; too early, call back and when I did many times /2 different girls who were rude when trying to get a seat selection telling me to hurry up/also another girl said only 2 seats left on my flight and said take one. When I did board in Toronto the plane was not full and seats available. Why were your staff rude and inefficient to me. Did not have my gluten free meal as requested at booking but had to call again to ensure it was on. Because I did not confirm on a specific day and pay for the flights as I did a day later, I ended up paying an extra $890.00 for my round trip. This is hard earned money and I was shocked but my trip was planned so I did not have an option but to pay extra for ticket. I have all my flight tickets and seating tickets if you need more information. I await your response. Joan London Toronto, Ont, Canada- Economy
- Desired solution
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