Turkish Airlines complaints: comments, page 8
502 comments
Manel Saidi E
Verified | Nov 6, 2024
Muscat-Tunis
Economy
10 hours flight took 48 hours for a woman with 3 children,
A woman with a baby and 2 children, due to delay in departure I missed my second flight. Got stuck in airport for hours. Put in a hotel with poor services. After 24 hours got another flight to another destination not mine. Had to wait 7 hours with baggage for another flight to reach my destination after 48 hours
- Muscat-Tunis
- Economy
John F
Verified | Nov 6, 2024London-Denpasar
Economy
Successful claim
No reason given
OurΒ holiday to Bali from the UK was delayed. Due to this delay the conncting flight from Istanbul was rescheduled to the next day. We had to spend one whole day in Istanbul which meant loosing one night in our booked holiday accommodation.Β Furthermore, our pickup from the Airport was no longer valid.Β We ended up going to a foreign country without having any transportation to our hotel. There was an excursion booked for the next day in which we could not participate.Β Β Our original booking with Turkish Airlines was: 29OCT2024 TK 1972Β 17.45 LHR to ISTΒ 00.30 Connecting flightΒ 30OCT2024 TK 0066 1.55 IST to DPS The flight 1972 experienced a delay from 17.45 to 19.25. Due to this we could not make our conversation. At check-in at Heathrow, there was no warning of our connecting flight bei g delayed.Β We were just told to get on the flight TK1972 to Istanbul. When we got to Istanbul we were booked on TK 0066 scheduled to leave on 1st Nov 2024. We were given accommodation. There was no warning of this rescheduling but bording cards were issued from IST to DPS with seat numbers 07A and 08A.Β The original seat numbers from IST to DPS were 003F and 003E which were pre booked as we wanted to sit together to have a wonderful feeling of traveling together on Business Class. We would like to have some compensation for the inconvenience caused. This is the second time travelling with Turkish Airlines with delays and ill feeling.Β There is no customer care like pre warning. Ground staff have no manners and sympathy.Β They just change seat numbers and reprint boarding cards leaving passengers confused.. Kind RegardsΒ- London-Denpasar
- Economy
- Successful claim
Anonymous member
Verified | Nov 4, 2024Bangkok-Tallinn-ulemiste International
Economy
Bangkok
Flight was delayed 4-5 hours. Missed the connecting flight and new flight was 2 dasy later. Subbmited the complain to Turskish airlines whorefused to pay. Turkish aviation policy did not reply in the end and claim number was invalid in the end. There were 2 passangers. Would like to calim both of them.- Bangkok-Tallinn-ulemiste International
- Economy
- Desired solution
Afzaal N
Verified | Nov 3, 2024London-Antalya
Economy
Technical problems
Dear Turkish Airlines Customer Service, I hope this message finds you well. I am writing to address the cancellation of our flight TK1930 on 30/10/2024 schedule at 6.00am for 4 passengers and the subsequent miscommunication I encountered while seeking assistance. Due to the cancellation, my travel party and I were left in a difficult situation. We were up for 24 hours, which significantly impacted our health ,well-being and very stressed with two childrens. Additionally, given the limited time, we had to inform our transfer services of the delayed timing, causing further complications and stress. Despite multiple attempts to communicate with your Turkish airline staffs, I received inconsistent information regarding our options and potential compensation. This lack of clarity has been extremely frustrating for us and many others. Initially the Turkish airline was not giving clarity about the the flight delayed, we received a number of texts and emails about the flight cancellation, we went to inquire about the cancellation, the Turkish airline staffs said that the whole flight has been cancelled and they will escorting everybody out of Gatwick airport and was advise to go to Heathrow airport to catch another flight but can't tell us the schedule time of the flight, after 1 hour later they said that the plan change but still can't give a time with the flight details to leave from Gatwick airport. At that point we were tired, stressed as we were givi g the accurate information from the Turkish airline staffs at the airport then we give up and took another flight schedule which was instructed by Turkish airline and we were told by the Turkish airline staffs, that we will get a full compensation from the airline including any additional cost incurred involved As per EU regulations, I believe we are entitled to compensation for the all the inconvenience caused by the cancellation. I would appreciate your prompt attention to this matter and a clear outline of the steps you will take to address our concerns. Thank you for your assistance. I look forward to your response.- London-Antalya
- Economy
Fatemeh Z
Verified | Nov 1, 2024Tehran-Δ°stanbul
Economy
Flight Changes and Canceles. Poor Customer Service, and ..
Dear Turkish Airlines Customer Service Team, My wife and I are writing to express our deep dissatisfaction and frustration with the experience we had with Turkish Airlines during our recent return trip from Iran to Canada. Our original flight from Tehran to Istanbul was scheduled for October 17th at 5:50, with a connecting flight from Istanbul to Vancouver. However, Turkish Airlines unexpectedly changed our Tehran-Istanbul flight time to 13:40 on the same day, causing a high probability that we would miss our connecting flight. In our efforts to avoid this, we contacted our agency, who managed to change our Tehran-istanbul flight to October 16th, requiring us to stay overnight at Istanbul Airport. Unfortunately, repeated attempts to reach Turkish Airlines for assistance went unansweredβneither calls nor emails were acknowledged. To add to our distress, we received another email stating that our October 16th Tehran-Istanbul flight had been cancelled. With our jobs on the line, we experienced extreme stress due to the lack of clear communication or available solutions. My sister in Vancouver also tried multiple times to contact Turkish Airlines but was similarly unable to reach anyone. Our agency managed to secure a flight for October 22nd, five days after we were originally scheduled to be back in Vancouver. Despite our relief that we might finally return, we were devastated to receive yet another cancellation notice. At this point, I requested a refund from the agency to book an alternative flight with an Iranian airline, only to be told that a refund was not possible. With no other choice, I purchased a new ticket to depart Istanbul a day before our Vancouver flight, resulting in further expenses. We had to pay an additional $430 for accommodations in Istanbul, leading to unexpected financial strain and considerable stress. At Istanbul Airport, I approached Turkish Airlines customer service in person, and they directed me to the ticket service desk. When I requested a refund there, I was told to call the number they provided. My sister called the number from Vancouver, only to be informed that a refund would not be issued. We arrived in Canada, exhausted, having spent extra money, and with both of us having missed work. This experience was deeply disappointing and traumatic. We are requesting a full refund for the additional expenses incurred.
- Tehran-Δ°stanbul
- Economy
- Loss: β¬500
- Desired solution
Refund
Fatemeh Z
Verified | Nov 1, 2024Tehran-Δ°stanbul
Economy
Regarding Severe Flight Changes and Canceles. Poor Customer
Dear Turkish Airlines Customer Service Team, My husband (Morteza Ghaderi)and I are writing to express our deep dissatisfaction and frustration with the experience we had with Turkish Airlines during our recent return trip from Iran to Canada. Our original flight from Tehran to Istanbul was scheduled for October 17th at 5:50, with a connecting flight from Istanbul to Vancouver. However, Turkish Airlines unexpectedly changed our Tehran-Istanbul flight time to 13:40 on the same day, causing a high probability that we would miss our connecting flight. In our efforts to avoid this, we contacted our agency, who managed to change our Tehran-istanbul flight to October 16th, requiring us to stay overnight at Istanbul Airport. Unfortunately, repeated attempts to reach Turkish Airlines for assistance went unansweredβneither calls nor emails were acknowledged. To add to our distress, we received another email stating that our October 16th Tehran-Istanbul flight had been cancelled. With our jobs on the line, we experienced extreme stress due to the lack of clear communication or available solutions. My sister in Vancouver also tried multiple times to contact Turkish Airlines but was similarly unable to reach anyone. Our agency managed to secure a flight for October 22nd, five days after we were originally scheduled to be back in Vancouver. Despite our relief that we might finally return, we were devastated to receive yet another cancellation notice. At this point, I requested a refund from the agency to book an alternative flight with an Iranian airline, only to be told that a refund was not possible. With no other choice, I purchased a new ticket to depart Istanbul a day before our Vancouver flight, resulting in further expenses. We had to pay an additional $430 for accommodations in Istanbul, leading to unexpected financial strain and considerable stress. At Istanbul Airport, I approached Turkish Airlines customer service in person, and they directed me to the ticket service desk. When I requested a refund there, I was told to call the number they provided. My sister called the number from Vancouver, only to be informed that a refund would not be issued. We arrived in Canada, exhausted, having spent extra money, and with both of us having missed work. This experience was deeply disappointing and traumatic. We are requesting a full refund for the additional expenses incurred.
- Tehran-Δ°stanbul
- Economy
- Loss: β¬500
- Desired solution
Refund
Janine L
Verified | Oct 29, 2024Istanbul-Kilimanjaro
Economy
flight 567
business class service was terrible. I was given a menu but then never asked for a choice, i am allergic to shellfish yet was given salmon and shrimp. stewardess hasnβt communicated in any way. I had to eat some food I had in my carry on. still waiting for clean up.. looks annoying guests are asking her for blankets. Huge difference from ny logan to istanbul flight on the 28 which was exceptional. This is downright terrible. Not a word of communication in any way. I am not sure now which is standard. how could a company offer 2 very different experiences in the same class. Not sure if I will fly again.- Istanbul-Kilimanjaro
- Economy
Margaret S
Verified | Oct 29, 2024Pristina-Edinburgh
Economy
Flight from Pristina (1018) was delayed taking off.
My original booking was for a return flight on 17th October. One part was cancelled and had to book another day. This was changed to 19th October 2024. The flight from Pristina was delayed taking off. Therefore missing the connecting flight 1345 to Edinburgh. Also, in Istanbul airport, tannoy stating last call for passengers for gate D. Two signs showing directions of gates. Both showing different directions for gate D. Stayed in a hotel with 3am pick up. Beautiful hotel but room next door had tv blaring so no sleep. No breakfast. Had booked four (4) flights with booked and paid for specific seats. Unsatisfactory seats on return flights. Including a baby behind me screaming almost the full flight from Pristina. In a middle seat, not window as requested. On the Istanbul flight to Edinburgh was seated next to the toilet, in the aisle seat. Needless to say there was constant noise from people using the toilet. 24hours late in arriving in Edinburgh. I am a 75year old woman and have been totally exhausted with this return journey.- Pristina-Edinburgh
- Economy
- Desired solution
Anonymous member
Verified | Oct 28, 2024Lagos-Manchester
Economy
Denied Boarding
On 29th August 2024, returning to Manchester u.k with my son, I was on the queue with some parsengers waiting to be checked in Lagos Nigeria,suddenly the turkish airlines staff just announced that order from instanbul that the counter should be closed, I was devastated with my son, the counter was closed without attending to anyone of us, this cost me my job when I came back to uk later till now am still seaching for job. I deserve compensation for this. Thanks- Lagos-Manchester
- Economy
- Loss: β¬2200
- Desired solution
Apology / Voucher
Mihai F
Verified | Oct 28, 2024Cluj-napoca-Chicago
Economy
Weather conditions
I had the flight from Cluj to IST, on Friday, 25th of NOV, and they noticed me 2 times that the flight will be delayed and the 3rd time I was informed that the flight will be canceled due the weather conditions. Fridays, I had only few hours to work at my job. So I I was knowing at least one day before that the fligjt will br canceled, I could go to work those few hours and not to take a day off from my job. Due the flight was canceled and rescheduled later in the afternoon, I missed the flight from IST to ORD, so I had almost a day out of my vacation, because I arrived later in U.S.. I had to be is US on Friday afternoon (like 17:40) and I arrived only saturday around 10:40, because I had a new flight on saturfay morning from IST, instead of Friday afternoon.- Cluj-napoca-Chicago
- Economy
Mihai F
Verified | Oct 27, 2024Cluj-napoca-Chicago
Economy
Weather conditions
The airli e provided us a delay of one hour, firstly. After that the rescheduled with a delay of 2 more hours and 20 minutes. After that, we were notified tha the flight fro Cluj to Istanbul was canceled due to the weather conditions. Regarding to this, they scheduled a new flight for us, at 14:50 from Cluj Napoca. The problem was that the flight from IST to Chicago was at 14:20 and we missed it. In fact, they gabe us the next flight to Chicago, next day at 6:45 in the morning. Fridays I have frw hours to work at my current job, but as the flight from Cluj was scheduled at 9:30, I had to take a day off from my job. If I was knowing even with one dat before, that the flight will be canceled, There was no need for a day off from my job.- Cluj-napoca-Chicago
- Economy
Mabenti C
Verified | Oct 26, 2024London-Conakry
Economy
No reason given
Well I arrived at Guinea conakry my baggage do not arrive until 7 days time I have to pay for transportation back and forth to see if my baggage do not received my baggage till 8th of October- London-Conakry
- Economy
Aya H
Verified | Oct 26, 2024Copenhagen-Dubai
Economy
Failure to Inform by Staff Resulted in Loss of Five Tickets
Dear Turkish Airlines Customer Service, I am writing to express my deep dissatisfaction with the treatment my family and I received from your staff in Copenhagen, which led to us missing our flight and facing substantial financial losses. At the check-in desk, we were not informed of any issues regarding my younger sisterβs passport, which had only four months of validity (Dubai requires a minimum of six months). We acknowledge that it was our oversight not to be aware of this requirement. However, we expected better service and communication from your staff. We only learned of the issue at the boarding gate, where we were asked to wait while staff attempted to resolve it. Just five minutes before departure, we were informed she could not board. This left us no time to make a decision, even though three of us could have boarded while two stayed behind. The supervisor initially suggested that some of us could take the next flight for a fee, but later denied this option, leaving all five of us stranded without assistance or compensation. Now, we are in the process of obtaining a new passport for my sister and trying to secure a new flight. Given the significant financial losses we now faceβincluding the potential loss of our return ticketsβI am extremely disappointed by the lack of cooperation and transparency from your staff. I expected honesty and respect from a reputable company like yours. I also donβt understand why we cannot use our return tickets, and I hope you can clarify this matter. I look forward to your prompt response and a fair resolution. Sincerely, Aya Habbal E-Tickets: Ammar Habbal: 2353047494286 Ayla Habbal: 2353047494285 Ghufran Haddad: 235047494284 Aya Habbal: 2356628434525 Mohammad Khatib: 2356628434526- Copenhagen-Dubai
- Economy
- Loss: β¬1600
- Desired solution
Other
Mary H
Verified | Oct 25, 2024Los Angeles-Istanbul
Economy
Direct Flight from LAX delayed 5 hours to Istanbul
I flew from LAX to Istanbul and had a 5 + hour flight dely out of LAX. I had a Sept 7 direct flight from LAX to IST. The flight was supposed to depart at 7:25 pm. Instead it actually departed at about 1:00 am. I arrived in Turkey at 2: 00 am in the morning on Sept 9th, missing the business dinner I was supposed to attend on Sunday evening Sept 8th. I purchased a business class ticket on Turkish Airlines, and was deeply disappointed as the ticket was expensive (3,000.00 + USD), and I had expected to be able to work for a few hours on Sunday evening and do a business dinner and could not. The wonderful dinner on the flight was virtually wasted on my since it wasnβt served until after 1:00 am when I was so exhausted, I didnβt care to eat the big dinner with several course. I complained to Turkish Airlines but they didn't compensate me, even with som frequent flyer miles as they said it was not their fault, so "no compensation was due."
- Los Angeles-Istanbul
- Economy
Noviana M
Verified | Oct 23, 2024Detroit-Jakarta
Economy
Paid seat selection
I chose seat and i paid it when i boarded they gave me different seat. They did change the flight schedule and when i looked it up. Schedule changing will affect seat selection. They have not refund my seat selection payment. I contacted them And they said the choice of seat made is not guarantee until the boarding pass are printed. The problem is they offer customer to buy the seat they want and I bought it. Their statement is understandable if I didnβt pay for it. I feel like they are scamming me.- Detroit-Jakarta
- Economy
- Loss: β¬128
- Desired solution
Refund
Charles Q
Verified | Oct 20, 2024London-Accra
Economy
No reason given
The flight left Heathrow late, causing me and other travellers to miss our connecting flight, from Istanbul to Accra. The flight we were put on was for the following afternoon. We were not given a place to stay for all them hours but was basically stuck in the air port, i was given 1hr WiFi to make contact with my wife, but wasn't even able to give her any info at the time as to when I'll arrive, costing even more money with a driver on standby at the airport- London-Accra
- Economy
Asadullah Z
Verified | Oct 19, 2024Istanbul-Los Angeles
Economy
We had flight from LAX Agu26to IST 27aguto Hamberg from Ham
To Ist Oct 4 to IST than Oct 10 to LAX. Something happened I bought two tickets from TK Sept 4 to IST , missed the OCt 4 flight, when we at IST Airport on October 10 to fly LAX they said you have to buy others tickets and we bought tickets QXI/07 price $626each ticket and they charged me $1460 , overcharged please consider this matter.- Istanbul-Los Angeles
- Economy
- Loss: β¬1460
- Desired solution
Refund
Apology / Voucher
Sudhanshu M
Verified | Oct 17, 2024Amsterdam-Mumbai
Economy
Successful claim
No reason given
I am very much disappointed with the airline. I missed my connecting flight to mumbai and it cost me a lot. No assistance provided on airport also no details about Evisa has shared .I got stuck on Istanbul air for more then 4 hours and overall its more then 24 hours of delay due to this- Amsterdam-Mumbai
- Economy
- Successful claim
Joseph A
Verified | Oct 16, 2024Montreal-Istanbul
Economy
I live in the USA and get the ticket online in the USA
I live in the USA and I got the ticket online from Turkish Airline USA site I canceled the ticket within the 24 hours free cancellation because of scheduling issues, I did not get full refund as I was promised when I made online reservation from the USA- Montreal-Istanbul
- Economy
- Loss: β¬2613
- Desired solution
Refund
Other
Cristian C
Verified | Oct 16, 2024Istanbul-Beijing
Economy
Flight TK0088 had a delay of 5 hrs
Dear Sir/Madam, My flight TK0088 from Istanbul to Beijing dated September 2nd, 2024 was operated with 284 minutes delay due to operational reasons. As per Article 8 (1) of the legislation (page 5), I am entitled to a EUR 600 compensation, as the flight was longer than 3500 kilometres. Please be kind to send the due amount in my bank account as follows: CHESLER ANCA CEZARINA RO61EGNA1010000000445002 Thank you very much. Kind regards,
- Istanbul-Beijing
- Economy
- Desired solution
Cristian C
Verified | Oct 16, 2024Istanbul-Beijing
Economy
Flight TK0088 had a delay of 5 hrs
Dear Sir/Madam, My flight TK0088 from Istanbul to Beijing dated September 2nd, 2024 was operated with 284 minutes delay due to operational reasons. As per Article 8 (1) of the legislation (page 5), I am entitled to a EUR 600 compensation, as the flight was longer than 3500 km. Please be kind to send the above amount to the following bank account: CHESLER CRISTIAN RO68BTRLRONCRT0103928501 Thank you. Kind regards
- Istanbul-Beijing
- Economy
- Desired solution
Anca Cezarina C
Verified | Oct 15, 2024Istanbul-Beijing
Economy
Flight from Istambul to Beijing, 5 hrs delay
Dear Sir/Madam, My flight TK0088 from Istanbul to Beijing dated September 2nd, 2024 was operated with 284 minutes delay due to operational reasons. As per Article 8 (1) of the legislation I am entitled to a EUR 600 compensation, as the flight was longer than 3500 kilometres. Please send the money in my bank account: CHESLER Cristian, IBAN: RO68BTRLRONCRT0103928501
- Istanbul-Beijing
- Economy
- Desired solution
Anca Cezarina C
Verified | Oct 15, 2024Istanbul-Beijing
Economy
flight TK0088 from Istanbul to Beijing 5 hrs delay
Dear Sir/Madam, My flight TK0088 from Istanbul to Beijing dated September 2nd, 2024 was operated with 284 minutes delay due to operational reasons. As per Article 8(1) of the legislation, I am entitled to Euro 600 compensation, as the flight was longer than 3500 km. Please send the money in my account: Chesler Anca Cezarina, RO61EGNA1010000000445002 Thank you very much.
- Istanbul-Beijing
- Economy
- Desired solution
Anonymous member
Verified | Oct 15, 2024Tehran-Ankara
Economy
cancellation the flight from Tehran to Ankara
I am writing to submit a complaint regarding the multiple changes to my flight schedule. Due to the latest change, I will miss my connecting flight from Ankara to Dublin. As a result, I had to reschedule my ticket from October 13th to October 12th, book a hotel in Ankara for one night, and leave Iran 2 days earlier than planned, causing me to miss several important commitments. I booked my ticket on July 17th, and I believe it is important for the airline to consider passengersβ situations when making changes. Additionally, I had to pay 100 euros for an Ajet ticket from Tehran to Ankara to ensure I could still make my connecting flight to Dublin, which is cancelled too I appreciate your attention to this matter and look forward to your prompt response.- Tehran-Ankara
- Economy
- Loss: β¬200
- Desired solution
Refund
Luwam G
Verified | Oct 12, 2024Asmara-Brussels
Economy
missing baggage
There were 6 delay baggages when my family arrived at the Brussles airport . the 5 baggages delivered after one week. But one is still missing.
- Asmara-Brussels
- Economy
- Desired solution
Refund
Fariba A
Verified | Oct 9, 2024Toronto-Istanbul
Economy
Seat defect
My seat had defection. I was not able to recline my seat for the whole 12 hours flight. I really had back pain And the flight was full. Cabin crew just gave me a chocolate and sorry note that I attached Cabin crew told me the submitted my complaint and the Turkish Airlines will reached me but after 3 weeks no one reached me
- Toronto-Istanbul
- Economy
- Desired solution
Refund
Gabriela G
Verified | Oct 8, 2024Bucharest-Tunis
Economy
Felt sick at the check-in counter on 5 oct 2024
Good day, My name is Morched Guettat. I have booked for my family (my wife Gabriela Guettat and my mother-in-law Maria Gheorghe) two tickets for Bucharest- Tunis on 5 Oct 2024. The booking reference was SAJK6U. At the airport at the check-in counter, my mother-in-law felt bad and was taken by ambulance to the hospital (see the medical certificate attached). Considering my mother-in-law's advanced age (88 years) and her health status, the doctor did not recommend that she travel anymore. Consequently, given that the trip was aborted, I kindly request Turkish Airlines reimburse the tickets. Thank you Regards, Morched Guettat Mob. +40732013357
- Bucharest-Tunis
- Economy
- Loss: β¬1021.6
- Desired solution
Expenses reimbursement
M. K
Verified | Oct 6, 2024Amsterdam-Bangkok
Economy
Ataturk Airport
My flight from AMS to IST was delayed and Ibecause of that I missed my conneting flight from IST to BKK by Turkish Airlines. I exepted another flight, leaving 5,5 hrs later. SO I ARRIVED 5,5 HOURS LATER AT MY DESTINATION BANGKOK. But the Turkish Airlines refused to pay me the β¬ 600 compensation they should pay confirm the European flight compensation rules ! I filled in the compensation form at the TK site and the compensation shown was indeed β¬ 600 but they mention there that they were not obliged to pay me. Don't know or understand why. Don't fly (ever again) with Turkish Airlines !!!!!- Amsterdam-Bangkok
- Economy
- Desired solution
Violeta N
Verified | Oct 5, 2024Pristina-Dublin
Economy
Skin problem. Istanbul airport
10 minutes before the departure a flight attendant asked me what on your hand and I explained I have this problem for ten years but it's nothing to be worried about because it's not contagious, the reason why they asked was because a passenger complained and I explained to the passenger too about my problem but a few minutes later when I thought everything was understood and we were ready to leave some medical staff came to me and they asked me about my problem and I explained again then another group of people with the doctor came in and began asking questions then I was told that they might consider taking me off the plane and to the hospital and I told them everything about my problem, my appointments and about my medication that I'm using but they would not understand, so I began to panic because I was with my husband and my two daughters and was worried they might kick us off, that made me emotional and I began to cry because they just put me in that situation in front of all the passengers who were watching what was happening, the cabin crew could have done it in a better way, they could have called me outside and spoke to me about it, and not traumatise me in front of everyone and my kids. After more than half an hour delay,taking my temperature, checking my glands the medical crew left the plane but the whole way from Istanbul to Dublin I cried because of how they treated me, thanks to some of the passengers, they were very nice to me and even they were shocked about the way they treated me and some of them even recorded the situation, from that time till now I just don't feel well and am not sleeping well because this is always on my mind and will be for a long time- Pristina-Dublin
- Economy
- Desired solution
Malcolm P
Verified | Oct 2, 2024Istanbul-Cape Town
Economy
TK 044 was delayed by 4 hours.
Beside the delayed, There was confusion with seating arrangement and I was asked by the hostess to move the alternative seat. I advised them that Im comfortable where I was sitting few minutes later. Another attendant came did not asked but tell me I must move, until I told him I have a right to sit in my seat I paid for, and had to repeat myself, so they left me. This really upset me and the person they them place next to me was annoying moving out of his seat more than 10 times during a 10 hour flight, go to the toilet, looking for his wife, acting confused. My worse flight experience. Missed my pick up at the airport and had to arrange a rental car. I normally enjoy flying with Turkish airline but this was the first time I really did not enjoy the flight, Hope you get back to your valued customer.- Istanbul-Cape Town
- Economy
- Loss: β¬300
- Desired solution
Shweta K
Verified | Oct 2, 2024Delhi-San Francisco
Economy
They broken my stroller and lost one part of stroller.
Actually they didn't give me the crib in 21 hour flight. I put my son in lap and you can understand how I manage. When I reached in the airport then I collect my all baggage and stroller. I saw my stroller is broken and upper part is not there. They lost the upper net of the stroller. My stroller was new but they broken my stroller. If you can help me then it is good for me.- Delhi-San Francisco
- Economy
- Loss: β¬250
- Desired solution
Refund
Bahar S
Verified | Sep 30, 2024Istanbul-Toronto
Economy
In flight Service and Delay
I was eating on 37D, as I approached my seat and tried sitting, I felt something sharp in my thigh, as I looked on my chair I saw the name tag for one of the flight crews on my chair. An hour later, when the crew started giving out drinks the crew managed to flip the ice bucket on me, so I got wet. A few hours later at almost end of our journey, the plane had to do an emergency landing in Ottawa, it took almost 3 hours, I told the cabin crew that I do not feel well, and I may need assistance as was feeling nauseas. But Kubra, the cabin crew completely ignored me. We got to Toronto, and the plane ended up landing at the other part of the airport and we had to ride bus and there was no escalator, so the crew even did not wanted to make sure we make it to the airport despite all the delay. I need your immediate attention since I felt truly unsafe traveling with Turkish Airlines, since the crew not only managed to injure me, but after talking to them about my condition I got totally ignored.- Istanbul-Toronto
- Economy
- Desired solution
Apology / Voucher
Naheed Zehra H
Verified | Sep 30, 2024London-Karachi
Economy
No reason given
My husband hasan zaheer kazmi is a 70 year old man and I am naheed Zehra hasan 65 years old.we both Booked a ticket with Turkish airline Flew from Gatwick airport London to Istanbul airport . The flight was an hour delay so Turkish connecting airline from Istanbul didnβt wait for us and this delay caused us to miss the connecting flight and then the airline made us wait for 26 hours at the Istanbul airport without information without accommodation without the right to phone calls or any tea or water just gave some burger vouchers of beef which we donβt eat that too by requesting many times and even the staff at the airport mishaved when asked about the next flight details. When asked to give internet so we can contact our children and inform them about the delay they said you have to pay by card only in order to buy that facility although it was all Turkish airlines fault that the flight delayed in London an hour and then in Istanbul for 26 hours. Need a compensation for this delay which Turkish airline should pay as we suffered hunger, mental stress as weβre not made aware of what was happening and our children had no way to contact as as we didnβt have any roaming service on our phones and didnβt have any card to pay and buy data we demand compensation for the pain suffering and delay according to the airline law.- London-Karachi
- Economy
Syed Hasan Zaheer K
Verified | Sep 30, 2024London-Karachi
Economy
No reason given
The passenger hasan zaheer 70 year old and his wife passenger naheed Zehra hasan is 65 years old.we Booked a ticket with Turkish airline Flew from Gatwick airport London to Istanbul airport . The flight was an hour late so Turkish airline didnβt wait for the connecting flight and made us wait for 26 hours at the Istanbul airport without accommodation without the right to phone calls or any tea or water just gave some burger vouchers that too by requesting many times and even the staff at the airport mishaved when asked about the next flight details. When asked to give internet so we can contact our children and inform them about the delay they said you have to pay by card only in order to buy that facility although it was all Turkish airlines fault that the flight delayed in London an hour and then in Istanbul for 26 hours. We sat on a chair for 26 hours until we were issued boarding passes for the next flight. Need a compensation for this delay which Turkish airline should pay for our inconvenience as well according to the airline law.- London-Karachi
- Economy
Syed J
Verified | Sep 30, 2024London-Karachi
Economy
No reason given
The passenger hasan zaheer is a 70 year old man and his wife passenger naheed Zehra hasan is 65 years old.Booked a ticket with Turkish airline with less waiting on connecting flight as they are old people. Flew from Gatwick airport London to Istanbul airport . The flight was an hour late so Turkish airline didnβt wait for the connecting flight and made them wait for 26 hours at the Istanbul airport without accommodation or information and without the right to phone calls or any tea or water just gave some burger vouchers which has beef which both passengers donβt eat that too by requesting many times and even the staff at the airport mishaved when asked about the next flight details. When asked to give internet so we can contact our children and inform them about the delay they said you have to pay by card only in order to buy that facility although it was all Turkish airlines fault that the flight delayed in London an hour and then in Istanbul for 26 hours. They spent 26 hours on a chair at the airport with no money to buy anything or medicines as their luggage was not with them and they were expecting to reach home same day.Need a compensation for this delay and pain which Turkish airline should pay according to the airline law.- London-Karachi
- Economy
Anonymous member
Verified | Sep 29, 2024Istanbul-Cape Town
Economy
My flight was delayed by four hours in Istanbul.
As my flight was delayed by four hours, I expect some form of compensation due to the inconvenience caused.- Istanbul-Cape Town
- Economy
- Desired solution
Kalu J
Verified | Sep 29, 2024London-Colombo
Economy
More than 90 minutes delay in London Heathrow
A Flight delay was announced at Heathrow. Scheduled departure time was 11:25 hrs, but departed at 12:55 hours. As a result I nearly missed my connecting flight to Colombo TK 730. Final call was displayed already causing great inconvenience. Arrived in Colombo was on time but none of my checked in baggages (2) had come to Colombo causing great inconvenience. A Complaint was lodged at the airport in Colombo with a reference number A/TK 15308. Baggages arrived in Colombo the following day. But not delivered to me. I had to make numerous calls, verify and visit the airport with my own money and collect my baggages. I wasted my precious time, money and suffered as a result of this. One of the luggages was structurally damaged also. No Turkish airline customer service desk available in Colombo International Airport and no way I could contact them either. Despite Official email sent to CMBBAG@THY.COM on 14/09/2024 to my dismay no one approached me so far. Unfortunately it seems like no one is going to reply me for ever. I need to be compensated for my losses accordingly. Otherwise I will be compelled to act according to existing legal provisions and Montreal convention.- London-Colombo
- Economy
- Loss: β¬300
- Desired solution
Apology / Voucher
Lisa I
Verified | Sep 28, 2024Geneva-Osaka
Economy
Poor assistance for visually impaired traveler
I am writing to express my deep disappointment with the service I received during my recent flights with Turkish Airlines. As a visually impaired traveler, this was my first time relying on assistance for an international flight, and the experience was nothing short of distressing. On my flight from Geneva to Istanbul, I was left to find my seat on my own, with no guidance provided. No one informed me of the nearest emergency exits or the location of the toilets. Additionally, I received no information about the assistance services available at Istanbul Airport. I had to personally request in-flight assistance for the airport, which should have been automatically arranged. The situation did not improve on my second flight. I had to ask at the boarding gate for someone to help me find my seat; otherwise, I would have been left to navigate alone once again. Similar to the first flight, I received no information regarding emergency exits or the location of the toilets.- Geneva-Osaka
- Economy
- Desired solution
Apology / Voucher
Habib A
Verified | Sep 27, 2024Istanbul-London
Economy
Missed my flight TK1971 becuse of flight delay TK379
Missed my flight TK1971 from Istanbul to heathrow becuse the flight TK379 from Tbilisi to Istanbul was delay. And i had to wait hours to het yo another flight from Istanbul to heathrow. .
- Istanbul-London
- Economy
- Desired solution
Niusha R
Verified | Sep 27, 2024Shiraz-Venice
Economy
my bags did not arrive with my flight.
Upon my arrival at Venice Marco Polo Airport, I was informed that neither of my checked bags had been transported on my flight. After several hours of persistent inquiries, one of my bagswas located and delivered on a later flight at TK1871. Unfortunately, the second bag, which contained several valuable and necessary personal items, did not arrive. This caused me significant inconvenience and concern. The second bag arrived after few days but with some damages and this incident has severely impacted my plans as a student residing in Trieste. Due to the delay in receiving my baggage, I missed my pre-booked ticket from Venice to Trieste and, more importantly, was unable to attend a critical job appointment. This not only resulted in financial losses but also adversely affected my professional commitments and opportunities. I have been a loyal customer of Turkish Airlines for several years and have consistently chosen your airline for its reputed service and reliability. However, the handling of this situation,coupled with the unresponsiveness and lack of cooperation from your staff at Venice Airport,has been extremely disappointing and does not align with the standards I have come to expectfrom your airline. I kindly request your immediate attention to seek compensation for the financial losses and inconvenience caused by this incident. Please confirm receipt of this complaint and provide me with a reference number and a contact point for further communication. I would appreciate a swift response and resolution to this matter, as it is causing me significant distress. Thank you for your attention and understanding. I look forward to your prompt and positive response.- Shiraz-Venice
- Economy
- Loss: β¬600
- Desired solution
Refund
Fatou C
Verified | Sep 27, 2024Birmingham-Banjul
Economy
I am writing to express my concern and dissatisfaction with the level of service provided to my mother, Fatou Ceesay, who was booked to fly from Birmingham to Gambia via Turkey on 15.9.24. Despite checking in at 14:30, and being directed to the assisted travel service, my mother waited nearly two hours for assistance to board her flight. During this time, the airport experienced an evacuation incident that was not communicated to my mother, which resulted in her missing her flight. No clear instructions or updates were provided during or after the evacuation, leaving her stranded at the airport until 21:30. As a result, we incurred additional expenses for transport and rescheduling the flight, which I believe Turkish Airlines is responsible for. This experience caused significant stress and frustration for my mother, and I am seeking compensation for the costs and inconvenience caused. Please advise on the next steps to resolve this matter. I expect a prompt response and resolution.
- Birmingham-Banjul
- Economy
Anonymous member
Verified | Sep 26, 2024Istanbul-Cape Town
Economy
Our flight was delayed by over 4 hours .
Our flight from Istanbul was supposed to leave at 01h40 but left four hours later. I expect to be compensated financially.- Istanbul-Cape Town
- Economy
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Sep 26, 2024Istanbul-Cape Town
Economy
My flight was delayed by four hours
My family and I were delayed in Istanbul for 4 hours. I expect to be compensated financially for the delay.- Istanbul-Cape Town
- Economy
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Sep 26, 2024Istanbul-Cape Town
Economy
Our flight was delayed by 4 hours
We were supposed to leave Istanbul at 1h40 and only left four hours later at 5h30 I expect to be financially compensated- Istanbul-Cape Town
- Economy
- Desired solution
Anwar A
Verified | Sep 26, 2024Istanbul-Beirut
Economy
Tk0826 delay on 07 SEP 2024
My flight TK0826 on 07 SEP 2024 was delayed from 13:05 to 04:50 on 08 SEP. I.e for close to 16 hours. This delay caused me and my husband discomfort and inconvenience.- Istanbul-Beirut
- Economy
- Desired solution
Anwar A
Verified | Sep 26, 2024Istanbul-Beirut
Economy
Tk0826 delay on 07 SEP 2024
My flight TK0826 on September 7th was delayed from 13:05 to 04:50 on 08 SEP. I.e. for close to 16 hours. This delay caused me an my wife discomfort and inconvenience.- Istanbul-Beirut
- Economy
- Desired solution
Frankie K
Verified | Sep 25, 2024Birmingham-Izmir
Economy
Flight from Birmingham to Istanbulthen onto Izmir
pecial assistance all the way. Special assistance was great in Birmingham airport and then things began to worse as time went on. A child in the row opposite us scream the whole way there, the parents seemed to shut off from it and done nothing to calm it down which then sent the child in the next row to scream although the parents done everything in their power to quieten it down. 13 people had also booked special assistance however there werent any wheelchairs waitig when we landed in Istanbul (an hour late) some 30 minutes later we goot two wheelchairs, and the took us to somewhere in Istanbul airport told us to get out of the chairs and a buggy would be along. Some time later a buggy did turn up and took us to the connecting flight which should have taken off, lucky for us that flight was also delayed by an hour so we manager to get on board. We arrived in Izmir and again no wheel chairs so we waited on the airplane and nobody would help until one wheel chair arrirved. I got in the chair beleiving that another was on the way. The crew of the aircraft told hil to get off the plane and walk. A couple of mintues later a second chair arrived however the guy who pushed me disappeared so it was two wheelchairs and one pusher. The guy the took it upon hiself to push both wheelchairs through miles of Izmir to the gate where our transfer taxi was still waiting. This guy kept saying how sorry he was. Exceptional work by this guy and we gave him a good tip. The return home trip was just as bad. We had checked on more than one occasion that special assitance was in order however we werent allocated the seats we had booked and it ended up with him sitting in one row and me in another, again similar situation accured no wheelchair in Istanbul and made to leave the plane, This time the crew from that plane got involved and eventually one wheelchair turned up and i had to walk (my other half's disabilty is far worse than mine plus he suffers from anxiety, NRD and PTSD. Needless to say when we arrived back in England special assistane wheelchairs were waiting for us.- Birmingham-Izmir
- Economy
- Loss: β¬102
- Desired solution
Apology / Voucher
Jill S
Verified | Sep 25, 2024Istanbul-Edinburgh
Economy
24 hour cancelation istanbul
We arrived at Hurghada international for our flight to Istanbul then Edinburgh to be told our flight in Istanbul had been cancelled? this was leaving us stranded for more than 24 hours? This is totally unacceptable as i had to get back for work and collect the dogs from the Kennels. There was no apology from the desk operators we did get a hotel but had to collect all our luggage and take to the hotel then get it back the next day to the airport this was very inconvenient my hgusband and i lost a days wages each and i had to pay another 36 hours for the kennel for thye dogs so this cost me Β£300 sterling and no compansation for our cancelled flight- Istanbul-Edinburgh
- Economy
- Loss: β¬350
- Desired solution
Jill S
Verified | Sep 25, 2024Hurghada-Edinburgh
Economy
24 hour cancelation
Myself and my husband turned up at Hurghada airport for our flight to be told that out connecting flight in Istanbul was cancelled there was no flight going to Edinburgh? I showed the man my emails they said they emailed me in July about cancellation i never received this email or i would never have turned up for a flight in the middle of the night with no connecting flight. This caused all sorts of problems at home as my dogs were in Kennels i lost a days work and so did my husband this has been really inconvenient. We had to take all our luggage to a hotel and then back to the airport. At the airport me and my husband were given seats 6 rows apart as they said the flight was full when we took off my husband had a row to himself so why would they not put us together its like the staff just do not care i am really dissapointed in the way we were treated. the cost to us personally was wages lost. Β£150.00 kennels. Β£60. and i would like compensation for my flights- Hurghada-Edinburgh
- Economy
- Loss: β¬300
- Desired solution
Divine V
Verified | Sep 25, 2024Phoenix-Yaounde
Economy
High cost of baggage charges
I had six bags,checked in two for free and had to pay 1280 dollars with JetBlue for the extra four bags 23kg each.I judge that it was too expensive and that I was cheated.I demande that I be compensated as a costumer of Turkish airlines that I respect so much.
- Phoenix-Yaounde
- Economy
- Loss: β¬429
- Desired solution
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