Wizz Air complaints: comments, page 10
631 comments
Givi M
Verified | Oct 19, 2024
Kutaisi-Thessaloniki
Economy
No reason given
Flight company allowed us to sit in the aircraft than they asked us to load off and told us that our flight will be more than 24 hours later.
- Kutaisi-Thessaloniki
- Economy
Zsuzsa V
Verified | Oct 17, 2024Malaga-Budapest
Economy
Request for Investigation and Compensation Regardin
Dear Sir/Madam, My name is Zsuzsa Varga, and I would like to share my experience from last night at the airport, which has prompted me to seek immediate legal redress and compensation. On October 16th, I had a ticket, along with my family, for flight W6 2390 from MΓ‘laga to Budapest, scheduled to depart at 22:15. We were already lined up at the gate for boarding when a female staff member pulled me aside to check the size of my suitcase. After inspecting it, she informed me that my suitcase exceeded the size permitted by my ticket, and as a result, I would have to pay an additional fee. After returning to the line, there was a further exchange about the suitcase at check-in. Despite my initial frustration, I ultimately realized I had no choice but to pay the required fee. Unfortunately, in my frustration, I used a curse word. The staff member immediately responded, saying in no uncertain terms that I would not be allowed to board the flight. I quickly apologized, explaining that I had not expected such an unexpected expense at the end of my journey, which caused me to react poorly. I assured her it was a mistake, and again asked for her understanding. However, the staff member instructed me to leave the boarding area. I tried to explain again that I had apologized and that I was traveling with my 4-year-old daughter, with whom I absolutely needed to travel home. The staff did not want to listen, and both female staff members continued insisting that I could not board. Despite my repeated apologies and attempts to de-escalate the situation, they warned that they would call security if I did not leave. I had a valid ticket and travel documents. Faced with a sudden unexpected charge on a late-night flight, I admit I behaved rudely, which I tried to rectify with multiple apologies. However, the staff showed no compassion or understanding, not only towards me but also towards my young child. Do you believe it is a proportional response to deny me boarding based on this situation? All while my 4-year-old daughter stood by, confused and scared, watching as her mother was separated from her and not allowed to board. My daughter was left bewildered and distressed by this, receiving no empathy from the ground staff. Eventually, my husband had to take her onto the plane, where, according to him, she cried for nearly an hour before crying herself to sleep. She is just 4 years old, and it is not easy to explain things to a child that age as you would to an adult. I realized my behavior was inappropriate once I calmed down and apologized. Many fellow passengers also pleaded with the staff to resolve the matter differently, but the staff were completely unyielding and showed no cooperation. What kind of people completely disregard a childβs mental and emotional well-being in such a situation? And what kind of company allows its employees to behave this way? The plane eventually left without me, with my crying and distressed 4-year-old on board. By that time, I was entirely overwhelmed by my emotions. When I saw that security had been called, I did something I never thought I would. Seeing my daughterβs confusion, I got down on all fours, begging the staff to let me board, explaining that a 4-year-old was waiting on the other side for her mother. I begged them not to do this to us. Who hasn't lost their temper in an unpleasant situation and perhaps said something they later regret? But where is the proportionality in separating a crying child from their mother? My husband took our daughter on board, but she cried the entire flight, eventually falling asleep out of exhaustion. A 4-year-old child cannot process things the same way as an adult. My inappropriate behavior ceased the moment I apologized. Despite this, the staff refused to show any understanding, neither towards me nor my child. When security finally arrived, they were not empathetic either. Furthermore, the ground staff refused to switch to English communication despite my multiple requests, which left me unable to understand or respond to what was being discussed about me in Spanish.- Malaga-Budapest
- Economy
Irini A
Verified | Oct 17, 2024Larnaca-London
Economy
The tickets were bought, booked and paid for on 30/5/2024 from Larnaca to London. On 10/9/2024 at 6:31 pm we tried to check-in online and even though was only twelve hours before the flight, the system denied the procedure. During our several trials we added another luggage to be checked in which led to the additional cost of 18β¬. Payment of this amount was also denied. After several trials the system froze and was only messaging us βare you human?β. On 11/9/2024 we arrived 1ΒΎ hours before the flight at the Larnaca airport. We joined the queue to check in our luggage. We noticed that the specific queue led to four counters which served several WIZZ flights to various destinations (Yerevan, Luton, Athens and Prague). According to the specified aircraft capacity, each flight had around 180 passengers therefore the four counters had to serve around 720 passengers. After a long wait in queue, we finally reached one of the counters. A Wizz employee called Ms Natali said to us that our tickets were unpaid. Thankfully we had with us all the documentation to challenge what she said and explained that the previous night we could not check online, and the only unpaid amount was β¬18 for a backpack that anyway was eligible to be carried in the cabin. We requested to delete the order and proceed with the check in. Ms Natali said that she could not do it and that we should go to the SkyServ desk and pay β¬65 to be able to board. We acted according to her instructions. After paying β¬65 at 6:03 am we returned to the queue. Reaching the counter, we were told that the flight was closed. Informing the new assistant that we acted according to her colleagueβs instructions she said that she did not agree with her, and we should wait to be served by Ms Nataliβs. Returning to Ms Natali who in the meantime called the supervisor they checked us in and told us to rush to Gate 17 as it was also written on our boarding passes). At the security point the queue was unbelievably long. Wizz never put an effort to help us reach on time the Gate. Arriving at the gate we noticed that the number on the board was different to the one on the boarding pass. After asking here and there we arrived at the correct Gate only to be informed that it was closed and since our luggage were onboard, we had to wait until they could bring them down. Another βsupervisorβ arrived who toured us around the airport. We collected our bags and ended at the front desks of Wizz. There we were advised to buy another ticket. Since it was extremely urgent to be in London on the 12/09/2024 we bought tickets from another company and travelled to our destination in the afternoon. It is worth noting that the WZZ64551 flight to Luton, the one that we were not allowed to board arrived at Luton airport 12 minutes earlier than programmed. Therefore, they had plenty of time to allow our boarding rather than bring our luggage down.
- Larnaca-London
- Economy
Corbyn D
Verified | Oct 15, 2024Krakow-London
Economy
Successful claim
Technical problems
Flight was at first delayed as we were all about to board at the gate, delayed from 6am to 7am, then it was delayed to 10am and then delayed again to 10.30am. They did give us food vouchers which was totaly useless because it was only for 34zl each which wasnβt even enough to buy breakfast at the only one food place in the terminal. We ended up using both vouchers to share the worst breakfast i think iβv ever had. Ended up arriving at London Luton at 12.05pm instead of 7.30am- Krakow-London
- Economy
- Successful claim
Krzysztof J
Verified | Oct 15, 2024Krakow-Tel-aviv
Economy
No reason given
Wizz Air sent me the info that my flight is cancelled. They didn't offer me any other alternative flight. They said they would refund me my ticket but without alternative option.- Krakow-Tel-aviv
- Economy
Sandro M
Verified | Oct 15, 2024Budapest-Barcelona
Economy
No reason given
Date 13/08/2024 Flight 62377 From Budapest to Barcelona The flight was delayed exactly 3 hours. The company informed us several times and offered us food coupons. Although, the company did not explain to us what the reason for the delay was. We think we remember that someone commented for technical reasons. The flight had to take off at 4:55 p.m. and arrive at its destination at 7:35 p.m. On the contrary, the flight took off at 20:02 and arrived in Barcelona at 22:51. I made the query to the company who responded that these were exceptional circumstances and therefore, no compensation is possible. They also did not tell me what the reason for the delay was.- Budapest-Barcelona
- Economy
JosΓ© V
Verified | Oct 13, 2024Dubai-Budapest
Economy
Technical problems
The company dont even bother to help me on my situation not even find solution, not even to refund me. I have all the invoices of all my costs during nightmare. I also lost 2 days of work (non paid days), i had expenses with food, plus i had buy a flight back to Lisbon through Ryannair. This is unacceptable and lack of respect for the costumers plus lack of organization by this company. I demand all the costs paid. Thank you in advance.- Dubai-Budapest
- Economy
Anastasiia R
Verified | Oct 13, 2024Warsaw-Rome
Economy
Successful claim
No reason given
My flight was delayed more than 8 hours. At the airport there wasnβt any information about it. Flight was registered by another person thatβs why I didnβt get information by email. At the airport we were eating with my son, and after an hour my friend told me that our flight will delay. After that we went home. And itβs good that my friends are living in Warszawa, because I came from another city. At night itβs not cool to go with a kid to the airport and wait 10 hours) we spend money for a taxi, for food. No one told us that we can get vouchers and get food. We came to the registration desk and ask about it, just after we got this vouchers.. but it was only 12 euros/person β¦ it was a short trip for us, just 4 days in Italy, we could come there in the morning, at 9 am, but we came at the evening, at 8.30 pm we were at our villa . I went there to spend time with my family on the wedding, for what I must pay a lot and spend the whole day in a road ????- Warsaw-Rome
- Economy
- Successful claim
Ariela K
Verified | Oct 12, 2024Tel-aviv-Budapest
Economy
No reason given
The airline sent us the following email: Dear Customer, Thank you for contacting Wizz Air Customer Service Department. Regarding your request, we have checked the reservation and seen that there was a schedule change/commercial cancellation. In such cases, we offer 3 options: to rebook you penalty-free on the same or a comparable route operated by Wizz Air for the next date, but no later than 30 days after the original flight; to receive the full value of your payment for the cancelled flight to the Wizz Account; to refund the Total Fare paid for the cancelled flight and the return sector (including taxes and charges), we can send it to the card that was used to pay for this booking. Actually, you have chosen the full refund to the original source of payment. Unfortunately, we do not provide passengers with compensation due to Regulation 261/2004 for future flights. If you have any further questions or proposals, do not hesitate to contact us. Wizz Air wishes you a lovely day Kind regards, x-Roman Balinskiy CUSTOMER SERVICE DEPARTMENT | Wizz Air Hungary Ltd. (member of Wizz Air Group) wizzair.com- Tel-aviv-Budapest
- Economy
SaΕ‘a P
Verified | Oct 11, 2024Varna-Vienna
Economy
Successful claim
No reason given
The flight from Varna airport to Vienna should have departed at 19:15 and arrived to Vienna at 20:10 on the 4th October 2024, but it actually departed at 23:50 and I lost my shuttle to Ljubljana, which was departing at 21:45 on 4th October. The employees of Varna airport did not tell us why the flight was so delayed, we just got some water and a dry croissant. I had to buy a Flixbus transfer for 3:30 on the 5th October from Vienna airport to Ljubljana (Slovenia) bus station, where I arrived at 10:20 am. I lost my transfer by shuttle GoOpti to Ljubjana which cost me 47,07 eur. It was really annoying as the transfer that should have been 6 h long alltogether extended to the whole evening, night and morning (the next day). I was really exhausted.- Varna-Vienna
- Economy
- Successful claim
Oleg S
Verified | Oct 11, 2024Sofia-Tel-aviv
Economy
No reason given
Good day. Due to the fact that the Akia Air flight was rescheduled 9 hours earlier, September 30 23:25 14:30, we could not get on it.- Sofia-Tel-aviv
- Economy
Carla V
Verified | Oct 10, 2024Lyon-Bucharest
Economy
The plane was delayed for 2.35h . We pay 36 euros for seats, but the plane has a diferent shape the seats was diferent
- Lyon-Bucharest
- Economy
Bejenariu G
Verified | Oct 8, 2024Copenhagen-Iasi
Economy
Successful claim
Don't remember
Hi! So this flight was supposed to start at 7:55, but was delayed until 16:40 and after that was delayed one more time to 17:45. I wasted time in airport from 6:40-6:50 until we finally left the airport from Copenhagen. We landed in Iasi around 21:20, instead of 11:20 the time that was on the ticket. My biggest problem is that i missed a wedding. I couldn't take a flight with a few days in advance because of work and i didn't imagined that i'm gonna have this plane delayed so many hours. We got 30kr vouchers from them as an sorry for waiting, but that's not gonna make me forget that i lost 80-90% of this wedding that i had. They told us that they had a problem in Charleloi and anothere plane had to come from Bucharest, but..so many hours..? Is there any chance i can claim this compesantion for the delay? Thanks!- Copenhagen-Iasi
- Economy
- Successful claim
Oleg S
Verified | Oct 8, 2024Sofia-Tel-aviv
Economy
No reason given
Because I was urgently looking for tickets from Sofia to Tel Aviv, I bought two one-way tickets WIZZ air, it was cancelled; then Bulgarian air, which was also cancelled after I made a check inn. I managed to buy tickets (2 tickets) Sofia-Larnaca-Tel Aviv. For which I paid 1500 euros. Thank you for your understanding.- Sofia-Tel-aviv
- Economy
Oana Roxana C
Verified | Oct 6, 2024Iasi-London
Economy
No reason given
The flight was scheduled for 7:20 p.m., it was rescheduled for 9:55 p.m. and we still left at 10:25 p.m.- Iasi-London
- Economy
Marlena K
Verified | Oct 6, 2024London-Palma de Mallorca
Economy
Ponowna opΕata za podrΔczny bagaz
Bbhhn- London-Palma de Mallorca
- Economy
- Loss: β¬54
- Desired solution
Expenses reimbursement
Viktorija B
Verified | Oct 6, 2024Dortmund-Ohrid
Economy
Successful claim
Technical problems
The Flight was delayed with more than 10 hours. We had to try to get ourselfs drinks and food. It was really hot and the Air conditioning wasnβt working. A lot of Stress.- Dortmund-Ohrid
- Economy
- Successful claim
Andrei Valentin Alexandru T
Verified | Oct 3, 2024Riyadh-Budapest
Economy
No reason given
The pilot said first that we divert the rute and change cabin crew and will last 1h. This wasnt part of the ticket. We stood in airplane for 2:15 hours or maybe more before departing from Ciprus where we had 3 more hours to fly to budapest. Excellent- Riyadh-Budapest
- Economy
Constantin Andrei D
Verified | Sep 29, 2024Cluj-napoca-Mulhouse
Economy
Don't remember
My flight was 7:10 am After we try 9:10/11:30/13:30/17:00 in the end we start our flight after 19:20 More then 12 hours delay In this time i spend money for food coffee water taxi in Basel because i lose my transport to the ship- Cluj-napoca-Mulhouse
- Economy
Ramona H
Verified | Sep 29, 2024Barcelona-Cluj-napoca
Economy
No reason given
I have received around 7:30 in the morning of the flight day that our flight is delayed, estimated time 16:40, after that another email later that the flight has another delay around 17:29 , and in the end we took off at 17:45.- Barcelona-Cluj-napoca
- Economy
Jetmir I
Verified | Sep 28, 2024Hahn-Skopje
Economy
No reason given
dear, I contacted the transport company and the airport in my country, no one gives me anything, it's terrible that they make the flight late for 18 hours and cancel it for no reason three or four times and they don't inform the passengers and it's your responsibility to bear the costs, nervousness and everything else after that so much waiting is terrible, I urgently ask them to file and accept my complaint and to bear the responsibility of paying me the maximum amount of damages because it is their fault and I have a lot more expenses than they think, to go and wait at the airport and to cancel your flight after so much time is terrible and you pay for the trip, the fuel, the expense, you waste your time, your day of vacation goes to waste, i.e. two days, why for nothing because of the airline companies and their irresponsibility and lack of information I am urgently asking you to accept my appeal as soon as possible and return the funds as much as possible- Hahn-Skopje
- Economy
Anton A
Verified | Sep 27, 2024Yerevan-Dortmund
Economy
No reason given
Our flight W64426 was direct from Yerevan - Armenia to Dortmund - Germany normal departure time was 17:00 local and normal arrival time was 19:55 local 27/08/2024, but after 1 hour delayed in Yerevan we got a massage from Wizzair that our flight changed its direction to another airport Paderborn Lipstadt airport in Germany, we took off from Yerevan around 18:45, the flight made a stopover in Sofia -Bulgaria approximately 2 hours, the flight took off from Sofia around 20h40 local direction to Baderborn Lippstadt - Germany we arrived around 00:50 next day 28/08/2024 then we took the bus direction Dortmund airport ( 85 KM ) we arrived to Dortmun around 2:20 28/08/2024, Total Delayed time 6h20- Yerevan-Dortmund
- Economy
Agata G
Verified | Sep 25, 2024Eindhoven-Katowice
Economy
Paid twice for luggage
Hello! Accidentally when I booked a flight I chose check-in luggage instead of carry on one which I havenβt realised until gates were opened. That means I havenβt have enough time then to check in the baggage and I had to go onto the board with the 10kg suitcase as a carry on luggage. In this case I had to paid twice for same luggage. I know that was my fault but still if I havenβt checked in any luggage (I only took one 10kg baggage with me) is there any possibility to get refund for the one? Thank you!
- Eindhoven-Katowice
- Economy
- Desired solution
Refund
Teodora B
Verified | Sep 24, 2024Barcelona-Timisoara
Economy
Don't remember
Flight W43574 0on September 24th 2024 was advised initially boarding 16:00 local time from Barcelona Airport, became 19:29. Instead of landing in Timisoara at 19:45 local time as initially planned, arrival was 23:49. This delay caused me to arrive at home very late, 01:00 am, disturbing my family and my sleep time, just 4 hours of sleep before work next day.- Barcelona-Timisoara
- Economy
Iulia-Aurora C
Verified | Sep 24, 2024Perugia-Cluj-napoca
Economy
Strike
My flight from Perugia to Cluj-Napoca had to take off in 12 february 2023. The flight was canceled ant they announce me about 1 day earlier. I must go to Rome so I can return to Cluj-Napoca in 14 february 2023.- Perugia-Cluj-napoca
- Economy
Sorina S
Verified | Sep 23, 2024Alghero-Bucharest
Economy
No reason given
THE FLIGHT CANCELED AT THE AIRPORT, AFTER MANY HOURS OF WAITING, WE WERE OFFERED A FLIGHT TO BARI BUCHAREST FOR THE FOLLOWING DAY. WE HAD TO BEAR EXPENSES FOR THE FLIGHT TO ALGHERO BAR (RYANAIR, I CAN PRESENT THE RECEIPT) AS WELL AS ONE NIGHT'S ACCOMMODATION IN BARE (I CAN PRESENT THE BOOKING RECEIPT)- Alghero-Bucharest
- Economy
MagdalΓ©na G
Verified | Sep 21, 2024Katowice-Alicante
Economy
Successful claim
Don't remember
Nedostala jsem ani poukaz na stravu a pitnΓ½ reΕΎim , v dobΔ ΔekΓ‘nΓ jsem za stravu a pitnΓ½ reΕΎim utratila 55 euro. Do cΓlovΓ© stanice jsem dorazila aΕΎ 13.3.2024 ve 3.00 hod rΓ‘no, tΓm jsem mΔla zkrΓ‘cenou dovolenou skoro o jeden celΓ½ den. KdyΕΎ jsem se byla informovat u leteckΓ© spoleΔnosti , nebyly mi podΓ‘ny ΕΎΓ‘dnΓ© informace, proto jsem poΕΎΓ‘dala o potvrzenΓ o zpoΕΎdΔnΓ©m letu, kterΓ© jsem VΓ‘m poslala.- Katowice-Alicante
- Economy
- Successful claim
Georgia B
Verified | Sep 21, 2024Stockholm-Gdansk
Economy
Technical problems
Arrived to Poland 3 hours later. Had to order a taxi rather than public transport as it was 4am. The departure terminal was closed so had to walk 25 minutes to the next terminal to buy food and water. The airline gave an airport voucher but all stores for it were closed at 2am- Stockholm-Gdansk
- Economy
Bogdan C
Verified | Sep 20, 2024Perugia-Cluj-napoca
Economy
Strike
With my wife I bought a flight for 2 person from Cluj-Napoca to Bologna for 7 febr 2023. We arrived in Bologna in 7 febr 2023 and in 12 febr 2023 we must come back to Cluj-Napoca from Perugia. In 11 febr I receive a message that the flight from Perugia to Cluj-Napoca is canceled. We have travelde to Rome where we stay until 14 febr when we had returned to Cluj-Napoca. I payes the train ticket to Rome for 2 person, two nights of accomodation , the return ticket from Rome to Cluj-Napoca and I spend money to eat and drink.- Perugia-Cluj-napoca
- Economy
Jetmir I
Verified | Sep 20, 2024Hahn-Skopje
Economy
No reason given
dear, I am asking you to consider my complaint as soon as possible and to pay me for this problem with the flight because they canceled it twice for no reason and did not inform me on time, but everything before the flight and it is not right that I have to wait 18 hours for the flight to take off, it is terrible and it's a shame, this is a disaster that I'm working under, I'm urgently asking you to consider my objection because it's not right that I'm paying and spending funds on my expenses and hotel sleeping in another place, I'm asking that all expenses be paid for I am asking to return the funds to my account as soon as possible you have every proof you asked for and that everything was sent to them, but they didn't send us anything back- Hahn-Skopje
- Economy
Giraldo H
Verified | Sep 20, 2024Tirana-Villafranca
Economy
Successful claim
No reason given
We are going to do βοΈ and they told us that is overbooking and we can not fly because don't have place to seet- Tirana-Villafranca
- Economy
- Successful claim
Bukurie H
Verified | Sep 20, 2024Tirana-Villafranca
Economy
No reason given
We are going to do the check βοΈ and they told as that we will not fly because is overbooking and don't have more places in the airplane.- Tirana-Villafranca
- Economy
Kamila M
Verified | Sep 18, 2024Warsaw-Bologna
Economy
Impossibility to do check in online
I wasn't be able to do check in online so I must paid 205zΕ at the airport (recipe below). I always do it online so then I don't need to pay, but when I wanted to do it online I got an error (picture below). Please, return me my money back, it's not my fault I couldn't do it.
- Warsaw-Bologna
- Economy
- Loss: β¬48
- Desired solution
Expenses reimbursement
Jetmir I
Verified | Sep 15, 2024Hahn-Skopje
Economy
Successful claim
No reason given
I contacted wizzair and wanted to file a complaint, but they didn't let me until the flight finished and landed today, which was canceled by- Hahn-Skopje
- Economy
- Successful claim
Lejla B
Verified | Sep 15, 2024Hahn-Skopje
Economy
No reason given
I tried to contact and file a complaint but they wouldn't let me until the flight ends and lands today- Hahn-Skopje
- Economy
George Eduard A
Verified | Sep 13, 2024Barcelona-Bucharest
Economy
Don't remember
Flight delayed 3.5h (should have landed at 00:10 am but it did at 3:40 am); airline informed about the delay first during the afternoon (1:15 pm) and then about extra 45 min at around 8:10 pm; no details received about the cause; got a QR code with 5eur to spend in airport - did not use it.- Barcelona-Bucharest
- Economy
Ani T
Verified | Sep 12, 2024Kutaisi-Charleroi
Economy
Strike
I was about to get on a bus to Kutaisi at 09:00 (Tbilisi time) and I received the cancellation notice exactly at that moment. There was said that the flight was cancelled due to the wildcat strike in Charleroi and I could refund or reschedule the flight. I rescheduled to the 17th, but the Wizzair support is not responding to any messages and you can only talk to some bots. It's 01:30 and still can't get in contact. I had all planned out, the luggage ready, two hotels booked, my friends were expecting me and had to cancel everything. I lost quite a lot of time, money effort for nothing. And I don't even know if the airport will be working on 17th either. This is a really terrible experience.- Kutaisi-Charleroi
- Economy
Levente H
Verified | Sep 12, 2024Budapest-Tirgu Mures
Economy
No reason given
The flight was supposed to depart at 20:15, but first, it was delayed by 2 hours. Then it was also delayed by an additional 30 minutes. This only was the official delay, but in reality it took longer for the plane to arrive and then take off. The designated planes were also changed 3 times until we successfully managed to take off at 23:24, which I can prove with a flightradar24 screenshot. Instead of the scheduled landing at 22:15 we arrived at 01:11. We did not receive any care. I was tired and the following day it was hard to perform at work.- Budapest-Tirgu Mures
- Economy
Marcelina H
Verified | Sep 11, 2024London-Wroclaw
Economy
Successful claim
No reason given
The flight has been delayed for over 5 hours. With no reason given or no information whatsoever. When I called the airline and tried to rebook for the next flight they told me thereβs nothing they can do and my ticket is non refundable, and that to book another flight i have to pay another Β£250. Useless. I was meant to fly at 21:35pm to be home after midnight but only left London Luton at 2:37am, causing me to miss important trains and being stranded, having to pay over 1300zlotys for transport!!!!!!!! Unacceptable.- London-Wroclaw
- Economy
- Successful claim
Razvan D
Verified | Sep 11, 2024London-Debrecen
Economy
Successful claim
No reason given
They kept us in airport for around 7 hours!! Because of their cancellation I needed to go in my country with my car, 24 hours driving!! I spent a lot of money and I have proof of everything, it is not fair and they didn't give us any alternative. All that weekend and the week after, Wizz Air flight were blocked and I had a very important event to attend. I want the money back covering all the expenses I had.- London-Debrecen
- Economy
- Successful claim
Saif A
Verified | Sep 11, 2024Milano-Vilnius
Economy
Technical problems
The flight was supposed to reach Vilnius at 1 am Vilnius time but reached at 4 am because it departed late from MXP due to aircraft issue- Milano-Vilnius
- Economy
Arshitha P
Verified | Sep 9, 2024Warsaw-Lisbon
Economy
When I reached the airport the checkin counter closed they donβt allowed me to do the checkin. I either get refund or not an alternative flight. Then I book another flight to lisbon. While coming back I already done online checking at home, but they charged me for airport checkin. And fine for my small bag which was not suited in the size carrier. So I paid for airport check in and for my small bag. I remember I was traveling without carry on bag or checkin bag. I only had a one small bag with me.but they charged for that bag also. That was so stressful. Please understand my situation and get me the justice
- Warsaw-Lisbon
- Economy
Anastasiya Z
Verified | Sep 9, 2024Warsaw-Catania
Economy
Successful claim
No reason given
we were waiting more than 4 hours . one time we got to the plain but again something went wrong and we came back to the airport. nobody could explain what is going on. the answer was just we donβt know. our vacations shorted for 5 hours besides needed to call an extra taxi.- Warsaw-Catania
- Economy
- Successful claim
Arshitha P
Verified | Sep 9, 2024Krakow-Abu Dhabi
Economy
Successful claim
My flight was at 8am, I reached airport 4.30am I was sick when I walk into the check in counter I fainted down.when I wake up the check in counter was closed.I have the doctors certificate with me.
- Krakow-Abu Dhabi
- Economy
- Successful claim
Adrian B
Verified | Sep 2, 2024London-Suceava
Economy
Problems at airport
The flight was in the morning at about 8 AM to Suceava they provided us a diverted flight to Cluj around 9PM. I never took the flight because Cluj is about 10 hours away from Suceva I had to book another flight and pay for transport again to the airport.- London-Suceava
- Economy
Noel H
Verified | Aug 31, 2024Tirana-Eindhoven
Economy
Don't remember
The flight was supposed to leave at 6:55 in the morning , so we were at the airport at 4:30 am, the flight was delayed many times without any communication , just a compensation of 4 euros that didnt even cover anything, we departed at 18:45 (almost 12 hours later)- Tirana-Eindhoven
- Economy
Ralitsa V
Verified | Aug 31, 2024London-Varna
Economy
No reason given
I was not given any information on when we would be taking off if we would be taking off at all and what the reason was. As we don't live at or near the airport my husband waited outside the airport for 6+ hours until we left, this was to make sure that if the flight was cancelled there would be someone to take us back home and we wouldn't have to look for ways to get back together with my child. We waited at the airport for 6 or more hours, and there was not even a place to sit, I (as well as many others) were with small children - many of the people were sitting on the ground. The total time from my arrival at Luton to landing in Varna probably exceeded 10 hours.- London-Varna
- Economy
Lilla B
Verified | Aug 31, 2024Corfu-Budapest
Economy
Don't remember
The flight was delayed by approximately 6.5 hours, causing us to arrive at an inconvenient time, especially before a workday. Additionally, we had a car parked at the airport and needed to arrive in Budapest on time to pick it up. Throughout the delay, passengers were not provided with clear information or updates. Initially, we were informed of a short delay, but the situation worsened without adequate communication, leaving us uncertain about the status of our flight. This was not the first instance of delay experienced on this route, as we also faced a two-hour delay on our outbound flight from Budapest to Corfu.- Corfu-Budapest
- Economy
Dora J
Verified | Aug 29, 2024Skopje-Salzburg
Economy
Successful claim
Technical problems
They first announced that the flight was delayed to 19:30 on August 26th, just as we were boarding the plane, after which we came back to the gate and the plane drove away. After about 3 hours of waiting, around 16:30 they announced that the flight is rescheduled for 14:40 on August 27th. We were given vouchers, as well as a hotel room and a shuttle bus. It was inconvenient because I had to miss work on that day.- Skopje-Salzburg
- Economy
- Successful claim
Alena L
Verified | Aug 29, 2024Vilnius-Eindhoven
Economy
Problems at airport
I was at the airport at 9 a.m. I knew about problems at Eindhoven airport and was waiting some information from Wizzair. But they said nothing! At 1.00 p.m. they started boarding, all the passengers passed the check-in counter before boarding and were waiting down about 30 min. Then they just sent us back upstairs and again no any information. Passengers had to stand next to the gate 30 min more. So finally after aprox. in 1 hour the company informed us about delay for 2 hours. Then it updated to 3 hours, But in fact the delay smoothly became 4 hous. We were in Eindhoven in 7.00 p.m. instead of 3.00 p.m. To resume: Wizzair didnt inform passengers,keeping them in suspense and tension for several hours! But the information about problems in Eindhoven was even on the website! We didnt know what to expect, what to do. I felt stressed and disappointed by this attitude towards passengers.- Vilnius-Eindhoven
- Economy
View more