Wizz Air complaints: comments, page 8
626 comments
Silviya K
Verified | Jan 21, 2025
London-Sofia
Economy
Weather conditions
Our flight was canceled on 31/12/2024 we was travelling the hall family of 7 people. We call wizzair the person on the phone was not helpful and the first available flight was on 03/01/24. We did have purchased new tickets for additional cost of Β£373.93 with Easy jet next morning. We contact wizz air for compensation but we was told that the flight was cancelled because of bad weather. We had check on the same day there was no other flight cancelled ! All flights were landing and departing from Sofia airport and London Luton airport. Just our flight was cancelled on 31/12/2024 . We had missed our New Year party and the kids were very stressed and disappointed that they will not have holiday to !
- London-Sofia
- Economy
Maryuri Victoria D
Verified | Jan 21, 2025Katowice-Eindhoven
Economy
No reason given
My father has to come get me from Antwerpen, Belgium. The benzine heβs using is also due to the delay.- Katowice-Eindhoven
- Economy
Evgeniy K
Verified | Jan 21, 2025Belgrade-Nice
Economy
No reason given
ΠΠ½ΠΈ Π²ΡΠΎΠ΄Π΅ ΠΏΡΠ΅Π΄Π»ΠΎΠΆΠΈΠ»ΠΈ ΠΊΠΎΠΌΠΏΠ΅Π½ΡΠ°ΡΠΈΡ Π² ΠΎΠΊΡΡΠ±ΡΠ΅ ΠΈ ΠΏΠΎΠΏΡΠΎΡΠΈΠ»ΠΈ ΡΠ΅ΠΊΠ²ΠΈΠ·ΠΈΡΡ Π½ΠΎ ΡΠΆΠ΅ ΠΏΡΠΎΡΠ»ΠΎ 3 ΠΌΠ΅ΡΡΡΠ° Π° ΠΎΠ½ΠΈ Π΄Π°ΠΆΠ΅ Π½Π΅ ΠΎΡΠ²Π΅ΡΠ°ΡΡ Π½Π° ΠΏΠΈΡΡΠΌΠ°. ΠΠΎΡ ΠΈΡ ΠΏΠΎΡΠ»Π΅Π΄Π΅Π½Π½Π΅ ΠΏΠΈΡΡΠΌΠΎ: Dear Customer, Thank you for contacting Wizz Air Customer Service Department. We sincerely apologize for the inconvenience caused by the cancellation of your flight. I would like to inform you that you are entitled to receive compensation in the amount of RSD 186,162.00. To process your claim, please provide the following bank account details: IBAN SWIFT/BIC Currency of the account Name of the bank Account holder name Kindly send these details at your earliest convenience, and we will prioritize the settlement of your case. Kind regards, x-Maksym Ivashchenko- Belgrade-Nice
- Economy
Arianna B
Verified | Jan 20, 2025Budapest-Milano
Economy
No reason given
the flight scheduled for 19:35 was moved to 22.10, and the actual departure was at 22.35. i arrived at malpensa at 00.10, thus missing the two previous buses to turin, i then took a bus at 1.30 and arriving in turin at 3.20 i also had to take a taxi. it caused me a lot of inconvenience, also for work on monday morning- Budapest-Milano
- Economy
Gerti G
Verified | Jan 17, 2025Tirana-Milano
Economy
No reason given
The claim was denied citing that the period that the claim could be made is two years,but online I see that it is three years or in some cases six years.- Tirana-Milano
- Economy
Paran L
Verified | Jan 16, 2025Perugia-Cluj-napoca
Economy
Technical problems
They didn't have an plane available. Espect one to finish a trip from Bulgaria and then come to get us- Perugia-Cluj-napoca
- Economy
Sorin Silviu S
Verified | Jan 16, 2025Gran Canaria-Budapest
Economy
Successful claim
No reason given
Greetings WizzAir team - My name is SORIN SILVIU SZABO and I was a passenger on flight W62266 from LPA to BUD on January 11th, 2025. My PNR was YLF49T / 0044. This flight was delayed several times and later rescheduled for the following day resulting in a gate arrival delay of sixteen hours and forty minutes. The gate arrival time of the inbound flight, W62266, operated with equipment HA-LZL was 21:21 WET, two hours and twenty-one minutes after the scheduled gate arrival time. According to the handling company, the delay was caused by mechanical failure at the departure airport. The cockpit crew was unable to operate the return flight as it would have timed out their flight duty period and as a result the flight was rescheduled for the following day, January 12th. The gate arrival time of the rescheduled flight 18:41 CET. As mechanical issues and crew FDP are deemed fully under the airline's control and not considered extraordinary circumstances, please consider this a formal claim for compensation under EC261/2004. As the flight distance is greater than 3500km and the delay is greater than four hours, this is a type 3 flight for the purposes of the claim. As the handling company was unable to provide accommodation due to staffing levels, we returned to the hotel we used during our stay in Gran Canaria, I attached receipts for the hotel stay and the taxi ride to and from the hotel. Hotel cost: EUR339.61 Ground transportation cost: EUR46.80 Please pay the compensation amount of EUR600 and the cost of the hotel and ground transportation to my bank account: IBAN: RO31BTRLEURCRT0063888801 Holder's name: SORIN SILVIU SZABO Thank you, SORIN SILVIU SZABO- Gran Canaria-Budapest
- Economy
- Successful claim
Virginia Emilia S
Verified | Jan 16, 2025Gran Canaria-Budapest
Economy
Successful claim
No reason given
Greetings WizzAir team - My name is VIRGINIA EMILIA SZABO and I was a passenger on flight W62266 from LPA to BUD on January 11th, 2025. My PNR was YLF49T / 0045. This flight was delayed several times and later rescheduled for the following day resulting in a gate arrival delay of sixteen hours and forty minutes. The gate arrival time of the inbound flight, W62266, operated with equipment HA-LZL was 21:21 WET, two hours and twenty-one minutes after the scheduled gate arrival time. According to the handling company, the delay was caused by mechanical failure at the departure airport. The cockpit crew was unable to operate the return flight as it would have timed out their flight duty period and as a result the flight was rescheduled for the following day, January 12th. The gate arrival time of the rescheduled flight 18:41 CET. As mechanical issues and crew FDP are deemed fully under the airline's control and not considered extraordinary circumstances, please consider this a formal claim for compensation under EC261/2004. As the flight distance is greater than 3500km and the delay is greater than four hours, this is a type 3 flight for the purposes of the claim. Please pay the compensation amount of EUR600 to my bank account: IBAN: RO75BTRLEURCRT0063998201 Holder's name: VIRGINIA EMILIA SZABO Thank you, VIRGINIA EMILIA SZABO- Gran Canaria-Budapest
- Economy
- Successful claim
Melani I
Verified | Jan 16, 2025Πindhoven-Budapest
Economy
Weather conditions
Unfortunately, after yesterdayβs canceled flight, we received almost no assistance from the customer service phone line. Since there was no physical WizzAir representative at Eindhoven Airport, we could only ask for help by phone. We called multiple times, but almost all of our questions were answered only after long waiting times, and several times We were simply told to check the website, as the assistant could not help. We asked if we would receive any help or compensation for accommodation if we waited for the next available flight (which was scheduled for Saturday afternoon, three days after the original flight). The answer was βI donβt know.β Since we felt that the WizzAir representative was not handling the situation adequately, we decided to take matters into our own hands to ensure we could get home as soon as possible. The offered options (reimbursement for the return flight cost/rebooking to the next flight) didnβt leave us many choices. If we stayed in the Netherlands for several more days, we would miss several days of work and incur significant additional costs. For these reasons, we decided to opt for the return flight reimbursement. The fastest way to get back to Hungary was by train, so we only lost one day compared to three, and it likely cost less than staying in the Netherlands for days without the opportunity to work. Since this return journey was extremely burdensome, and the airline offered us no assistance, we believe it is justified to request a refund for the remaining price of the flight ticket and the train ticket we had to buy to get home. The train ticket cost β¬279.98 for both of us, and we are attaching the ticket, showing that we bought it to my partnerβs (Levente Laday) name from Eindhoven to Budapest, to this message. I hope we can find a solution that works for both of us. Also, please inform me if we are entitled to European Union compensation in this case, as, without any help from the airline, we will be able to reach Hungary approximately 18 hours later than planned. I look forward to your prompt response.- Πindhoven-Budapest
- Economy
Levente L
Verified | Jan 16, 2025Πindhoven-Budapest
Economy
Weather conditions
Here is the message that weβve wrote to WizzAir, with no response yet. Unfortunately, after yesterdayβs canceled flight, we received almost no assistance from the customer service phone line. Since there was no physical WizzAir representative at Eindhoven Airport, we could only ask for help by phone. I called multiple times, but almost all of my questions were answered only after long waiting times, and several times I was simply told to check the website, as the assistant could not help. I asked if we would receive any help or compensation for accommodation if we waited for the next available flight (which was scheduled for Saturday afternoon, three days after the original flight). The answer was βI donβt know.β Since I felt that the WizzAir representative was not handling the situation adequately, I decided to take matters into my own hands to ensure we could get home as soon as possible. The offered options (reimbursement for the return flight cost/rebooking to the next flight) didnβt leave us many choices. If we stayed in the Netherlands for several more days, we would miss several days of work and incur significant additional costs. For these reasons, I decided to opt for the return flight reimbursement. The fastest way to get back to Hungary was by train, so we only lost one day compared to three, and it likely cost less than staying in the Netherlands for days without the opportunity to work. Since this return journey was extremely burdensome, and the airline offered us no assistance, I believe it is justified to request a refund for the remaining price of the flight ticket and the train ticket we had to buy to get home. The train ticket cost β¬279.98 for both of us, and I am attaching the ticket, showing that I bought it in my name from Eindhoven to Budapest, to this message. I hope we can find a solution that works for both of us. Also, please inform me if we are entitled to European Union compensation in this case, as, without any help from the airline, we will be able to reach Hungary approximately 18 hours later than planned. I look forward to your prompt response.- Πindhoven-Budapest
- Economy
Yevhen B
Verified | Jan 15, 2025Varna-Charleroi
Economy
Successful claim
Technical problems
We arrived airport on time. Embarked airplane arround 1500lt. Awaited about 2 hours inside airplane. abt 1700 we were asked to disembark airplane engine due to problem with airplane engine. await in airport at the terminal. arround 2100lt we were trnasfered to hotel. on the next day at 1800 we flight on the same airplane.- Varna-Charleroi
- Economy
- Successful claim
Phillis C
Verified | Jan 15, 2025Malta-Belgrade
Economy
Technical problems
After we did the check in we went to the gate and they told us there will be a delay till tomorrow morning- Malta-Belgrade
- Economy
Tijana N
Verified | Jan 14, 2025Malta-Belgrade
Economy
Technical problems
We went for our flight and after check in at around 22.00 they told us to come back the next day at 06.00 am- Malta-Belgrade
- Economy
Catalin R
Verified | Jan 14, 2025Debrecen-Eindhoven
Economy
Weather conditions
They offered us a hotel in Budapest after cancellation. They said we would also receive food at the hotel, but we did not receive anything, and we had to buy some food from a bakery near the hotel. I am also handicapped, and it was terrible for me.- Debrecen-Eindhoven
- Economy
Ewa A
Verified | Jan 13, 2025Keflavik-Wroclaw
Economy
No reason given
Flight suppose to be at 10:30 am but was about 9pm. We didndt received any help and vouchers. Airlines inform us about 3 hours befor oryginal flight taht flight is delay fe hours, bout not 21, every 2 hours they chenged and changed. I spend Christmas Eve alone, at the airport instead with my family. I lose a lot of stress.- Keflavik-Wroclaw
- Economy
Jane M
Verified | Jan 12, 2025Krakow-Bucharest
Economy
Don't remember
The flight was delayed 7 hours which caused us to miss our flight from Bucharest to London. Sophie has put in additional expenses claim on behalf of both of us- Krakow-Bucharest
- Economy
James F
Verified | Jan 8, 2025Budapest-London
Economy
Don't remember
The pilot said the plane was held up earlier in the day, I couldnβt quite hear what he said but it sounded like a problem with the plane. There was no mention of weather or something out of their control- Budapest-London
- Economy
Zlatina T
Verified | Jan 8, 2025Sofia-Πindhoven
Economy
Successful claim
Technical problems
The flight was delayed due to technical aircraft problems. When we got on board they told us the aircraft was not here at time of boarding so we had to wait for it to arrive. We were provided a snack which we couldn't get due to the fact we were already past security and we had to go back outside if we wanted it (which they said isn't allowed).- Sofia-Πindhoven
- Economy
- Successful claim
Evgenia A
Verified | Jan 8, 2025Sofia-Πindhoven
Economy
Successful claim
Technical problems
The flight was delayed due to aircraft problems. When we got on board they told us the aircraft was not here at time of boarding so we had to wait for it to arrive. We were provided a snack which we couldnβt get due to the fact we were already past security and we had to go back outside if we wanted it (which they said isnβt allowed).- Sofia-Πindhoven
- Economy
- Successful claim
Natalia P
Verified | Jan 7, 2025Warsaw-Podgorica
Economy
I was early enough before the flight. When the line just standed to get into the airplane, we heard information about put another airplane to podgorica. we were at the end of the line, then our flight ticktes didn't work at tickets control. The stuff told us there is not enough spaces in the plane. The stuff tell us to contact with the airport customers help service, then employees lead us about another flight from Katowice, provided us hotel and the transfer to the another airport. It was the only time when we could take a rest, so we lost 3 days in Montenegro, we were really dissapointed.
- Warsaw-Podgorica
- Economy
Aliaksandr K
Verified | Jan 7, 2025Gothenborg-Gdansk
Economy
Successful claim
Don't remember
Π ΡΠΎΠΆΠ°Π»Π΅Π½ΠΈΡ, ΠΈΠ·-Π·Π° ΠΎΡΠΌΠ΅Π½Ρ ΡΠ΅ΠΉΡΠ° Ρ Π±ΡΠ» Π²ΡΠ½ΡΠΆΠ΄Π΅Π½ ΠΏΡΠΈΠΎΠ±ΡΠ΅ΡΡΠΈ Π½ΠΎΠ²ΡΠΉ Π±ΠΈΠ»Π΅Ρ ΠΠ΄Π°Π½ΡΡΠΊ - ΠΠΈΠ½ΡΠΊ, Ρ.ΠΊ. ΡΡΠ°ΡΡΠΉ Π±ΠΈΠ»Π΅Ρ Π±ΡΠ» Π½Π° 6.01.25 Π½Π° 13.00, Π° ΡΠ°ΠΌΠΎΠ»Π΅Ρ Π΄ΠΎΠ»ΠΆΠ΅Π½ Π±ΡΠ» ΠΏΡΠΈΠ»Π΅ΡΠ΅ΡΡ 6.01.25 13.05- Gothenborg-Gdansk
- Economy
- Successful claim
Aliaksandr K
Verified | Jan 7, 2025Gothenborg-Gdansk
Economy
Technical problems
Π ΡΠΎΠΆΠ°Π»Π΅Π½ΠΈΡ, ΠΈΠ·-Π·Π° ΠΎΡΠΌΠ΅Π½Ρ ΡΠ΅ΠΉΡΠ° Ρ Π±ΡΠ» Π²ΡΠ½ΡΠΆΠ΄Π΅Π½ ΠΏΡΠΈΠΎΠ±ΡΠ΅ΡΡΠΈ Π½ΠΎΠ²ΡΠΉ Π±ΠΈΠ»Π΅Ρ ΠΠ΄Π°Π½ΡΡΠΊ - ΠΠΈΠ½ΡΠΊ, Ρ.ΠΊ. ΡΡΠ°ΡΡΠΉ Π±ΠΈΠ»Π΅Ρ Π±ΡΠ» Π½Π° 6.01.25 Π½Π° 13.00, Π° ΡΠ°ΠΌΠΎΠ»Π΅Ρ Π΄ΠΎΠ»ΠΆΠ΅Π½ Π±ΡΠ» ΠΏΡΠΈΠ»Π΅ΡΠ΅ΡΡ 6.01.25 13.05 . ΠΠ°ΡΡΠ΅Ρ ΡΡΠΎΠ³ΠΎ Π±ΡΠ» ΠΏΠΎΡΠ΅ΡΡΠ½ Π±ΠΈΠ»Π΅Ρ ΠΈ Π½ΡΠΆΠ½ΠΎ Π±ΡΠ»ΠΎ ΠΏΠΎΠΊΡΠΏΠ°ΡΡ Π½ΠΎΠ²ΡΠΉ(ΠΏΡΠΈΠΊΡΠ΅ΠΏΠΈΠ» Π΅Π³ΠΎ ΡΠ°Π½Π΅Π΅ ΡΡΠ΅Π΄ΠΈ ΡΠ΅ΠΊΠΎΠ² Π½Π° ΡΠ°ΡΡ ΠΎΠ΄Ρ)- Gothenborg-Gdansk
- Economy
Izabela D
Verified | Jan 6, 2025Katowice-Liverpool
Economy
No reason given
The airline did not let me submit a claim for extra costs associated with the flights delay - I only submitted a claim for the flight delay itself. They still haven't got back to me.- Katowice-Liverpool
- Economy
Izabela K
Verified | Jan 4, 2025Economy
I did not recive my ticet for car parking
I I bought a flight ticket with the booking code JKDBUW17710 via fru pl for izabela Kotowska, PaweΕ Kotowski, Remigiusz Kotowski and when checking in I bought a parking lot in Gdansk. Maxi GdaΕsk at the airport. I was not sent a ticket before departure, i.e. on December 23, or during the flight. The owner of the parking lot also did not receive my reservation from Wizzair. I paid for parking again in the parking lot - I will attach proof of payment. I am asking for a refund of the funds collected from me to the account from which the airlines took the parking fee. Best regards, Izabela Kotowska
- Economy
Petar I
Verified | Jan 4, 2025Sofia-Lyon
Economy
Don't remember
the flight was delayed by over 3 hours. We were informed of the delay 2 hours before the flight Although our flight was delayed due to weather conditions (fog), other flights took off and landed at the same time without any problems or delays.- Sofia-Lyon
- Economy
Ulyana H
Verified | Jan 3, 2025Krakow-Nice
Economy
Successful claim
Weather conditions
My flight from Krakow to Nice (CKM7JT) was canceled. The airport was extremely crowded, and the queue barely moved for two hours. I began searching for tickets myself, but there were no options to rebook the direct flight with Wizzair or other airlines. I found a connecting flight from Warsaw to Budapest to Nice (via Wizzair) with one layover. However, when I bought the first flight (Warsaw-Budapest), the Budapest to Nice leg disappeared, likely sold out at the airport desk. I would like to request a full refund for this flight from Wizzair, as this situation was beyond my control. Airline doesn't help me.- Krakow-Nice
- Economy
- Successful claim
Emilio S
Verified | Jan 2, 2025Barcelona-Sofia
Economy
Weather conditions
Flight was diverted to Burgas ay 400 km from original AirPort. No asistance, no information, no drink or food was gìven. Waiting more than 3 hours for bus transfer arranged. 4 hours and half of bus transfer duration . E Arrive at Sofia airport at 10:30 a.m 9 hours late. Loosing hotel night , breakfast and taxi. Sleeping and one day vacation- Barcelona-Sofia
- Economy
Darius L
Verified | Jan 2, 2025Beauvais-Cluj-napoca
Economy
Successful claim
No reason given
I will copy here some fragments of my email discussion with WizzAir: Dear Wizz Air team, "I am Darius Lazea and I made a claim using your online platform regarding flight BVA - CLJ W43332 under the confirmation code DHPYMZ. I bought the ticket yesterday, 5th of June 2024, and I was not informed of the cancellation of the flight. Moreover, I specifically called Wizz Air and I was told that the flight was operable and that I should go to the airport if I did not receive any update from your part (which I did not). I presented myself to the airport, being told that the flight is actually canceled. I was offered no rerouting variants and no support in finding transportation or accommodation. Under European Regulation No 261/2004 I am entitled to β¬400 in addition to the cost of the ticket, both for cancellation of the flight and failure to inform of this cancellation. I will attach to this mail the boarding pass I obtained on your website. I expect a resolution of this claim within a week or I am obliged to proceed to legal action." "Dear WizzAir team, Thanks a lot for your response. However, as per the same regulations, the air carrier is obliged to reimburse the cost of the ticket, since I was not offered re-routing or announced of flight delays. "(13) Passengers whose flights are cancelled should be able either to obtain reimbursement of their tickets or to obtain re-routing under satisfactory conditions, and should be adequately cared for while awaiting a later flight. " Also, as you noted, the paragraph obliges the air carrier to take all reasonable measures. As per article 5: "In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier in accordance with Article 8; and (b) be offered assistance by the operating air carrier in accordance with Article 9(1)(a) and 9(2), as well as, in event of rerouting when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 9(1)(b) and 9(1)(c); and " In my case, I was not informed of the cancellation or delay of the flight, even if I specifically called to ask about the status of the flight. At the airport, I was informed that WizzAir was informed by the airport of the strike at Beauvais Airport, so it was within WizzAir's capabilities to inform me about the cancellation. Even more concerning, given the timing of Beauvais Airport's decision to organize a strike on the 6th of June and the time I was sold the ticket, WizzAir more likely knew of the cancellation of the flight before the time I bought the ticket, the 5th of June around 11 AM, CEST time, which means the ticket was up to sale even if it was known the flight would be cancelled. Thus, WizzAir failed to comply with Article 5 regulations regarding proper passenger assistance, with the possibility that WizzAir engaged in selling tickets to flights they knew would eventually be cancelled. Also, WizzAir did not take all reasonable measures to ensure passenger comfort, because it failed to inform me at any point that the flight was cancelled, even if, as per airport representatives, WizzAir was aware of the cancellation. "- Beauvais-Cluj-napoca
- Economy
- Successful claim
Richard Ernest G
Verified | Jan 2, 2025Krakow-Tel-aviv
Economy
Problems at airport
2 days before my booked flight Wizz Airline informed me by email that they had cancelled my connecting flights from Poland to Tel Aviv, and subsequently it was reported that the Airline had suspended all flights in and out of Israel until 2025. I contacted My Booking Agent (Dohop Services) & Wizz Air Customer Service to find out what could be done to ensure my travel arrangements, as I had purchased Disruption Protection with the booking. Dohop replied that I was not eligible for new flight connections because the connecting airline cancelled their flights. WizzAir Customer Services informed me (by phone) that I could rebook with them or apply for refund or compensation to cover reasonable costs for other travel arrangements, etc. So I booked return flights (Krakow - TLV) via Kiwi.com at a cost Β£464.72 (~β¬560) because Dohop Services said my outbound flight with Ryan Air (Β£103.87) was nonrefundable, despite my booking with them being between Manchester, UK and Tel Aviv, Israel (via KrakΓ³w, Poland)! Therefore, because I was denied disruption cover by the Booking Agent and Wizz Airline had cancelled all of their flight to and from Israel with immediate effect on 08 Oct 2024 my financial outlay just to get to Israel from Krakow to Poland was (Β£464.72 + Β£218.77 + Β£6.54 (Non-sterling transaction fees) = Β£690.03, notwithstanding Β£103.87 for outbound return flight with Ryanair between Manchester, UK - KrakΓ³w, Poland! I applied for EU Compensation for the cancelled flights and was denied by Wizz Airlines who claimed I was not eligible under EU261/2004 because of extraordinary circumstances (14) As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier. (15) Extraordinary circumstances should be deemed to exist where the impact of an air traffic management decision in relation to a particular aircraft on a particular day gives rise to a long delay, an overnight delay, or the cancellation of one or more flights by that aircraft, even though all reasonable measures had been taken by the air carrier concerned to avoid the delays or cancellations. (16) In cases where a package tour is cancelled for reasons other than the flight being cancelled, this Regulation should not apply. After getting nowhere with Dohop or WizzAir I eventually reclaimed money for Wizz Air flight deductions via HSBC Credit Card Dispute with the Booking Agent! As for Wizz Air compensation for differences in cost for securing alternative flight with third party booking agent and airlines! Wizzair were only prepared to offer compensation for the difference in cost for the notified cancellation of flight between Krakow, Poland - TLV, Israel, despite cancelling all other flight. Therefore, I am now out of pocket Β£184 compared to original booking cost (Β£372.83) . The whole process has been very distressing, confusing and I've had to fight tooth & nail with my Booking Agent (Dohop Services) & Wizz Air to try and get real compensation - which would still be ongoing and far worse had I not raised a Credit Card dispute!- Krakow-Tel-aviv
- Economy
Christian B
Verified | Dec 31, 2025Rome-Krakow
Economy
Weather conditions
The flight was supposed to arrive at 10.50PM in Krakow but it arrived at 2.00AM. Because we onboarded very late and at the airport they told us the flight was redirect to Wroclaw, I tried to contact the company, but it was impossible. Then during the flight, the captain told us we were going to land in Krakow eventually.- Rome-Krakow
- Economy
Anastasiia H
Verified | Dec 30, 2025Krakow-Milano
Economy
Successful claim
Don't remember
I applied for compensation immediately after the flight. During 4 months, Wizzair promised to provide compensation, but the funds never arrived in my account.- Krakow-Milano
- Economy
- Successful claim
Regina R
Verified | Dec 30, 2025Economy
Checkin online impossible 3 hours before my flight - 129 EUR
Hello team, I had booked a flight from Nice (France) to Vienna (Austria) for last Tuesday, 24th of december.As this booking came up due to the cancellation of the flight of another company the day before, I created my user account on your App on Tuesday morning under the ID vinina69@yahoo.fr to do the checkin. When trying to check me and my two sons in, I got the message, checkin possible only until 3 hours before the flight. The thing is: I created my account and tried the checkin OVER 3 hours before the flight!!!!!!! You can doublecheck with the creation date and hour of my Wizz App account which is the vivant proof in your system. At the airport, the attendant told me, oh yes, I know, they often close the online checkin earlier than 3 hours before the flight - which is against your terms!!!!!!She made me pay for 3 persons 129 EUR (see also attached) including an airport fee - since when, there is an airport fee for the checkin to be covered as an extra by the Client?? I also joined you a copy of our three boarding cards I paid all three from my account (because the kids don't have any).This was nearly the price for the three flights (201 EUR).This is unacceptable and I already told the attendant that this will go its ways.I'm expecting clearly the remboursement of those 129 EUR which have clearly never been due.I followed all your exigences, now it's Wizz to follow its terms.Letting you credit my credit card I paid the flights or those fees with (two differents one, one for internet purchases, the other for in-store purchases, but both linked to the same account and my name). Thank you in advance for your prompt action,Regina Rotter who swears never flying with Wizz (nor my boys) again if this is not fixed
- Economy
- Loss: β¬129
- Desired solution
Refund
Paulina P
Verified | Dec 29, 2025Krakow-Milano
Economy
Weather conditions
My flight on saturday on 28.12 was cancelled and wizzair workers has changed my ticket for next day 29.12 at 14:40. Iβve already checked up, gave up my sport luggage and when I was on my way to security control I got message, that my flight is also cancelled. Iβve spent all day waiting in waiting lines to point of informations and then to get back my luggage. I needed to take 2 days holidays on demand because prices of ticket for next day were way to expensive for me :\- Krakow-Milano
- Economy
Justyna W
Verified | Dec 29, 2025Krakow-Lyon
Economy
Weather conditions
My flight should be from Cracow at 11:45a.m. to Lyon. In Cracow weather conditions was very bad so they decided to redirect our flight to Katowice where we arrive at 5p.m and there weather conditions was good, but despite of that I wait at the Katowice airport till 11 p.m and nobody give any informations. The airline said nothing to me, they didnβt give any informations, they just change time of departure in every 30 minutes. The airline give all the passengers βlunch boxβ - it was water, little croissant and crackers. I arrive at my final destination 29th December at 00:38 a.m- Krakow-Lyon
- Economy
Alexandre V
Verified | Dec 29, 2025Lyon-Krakow
Economy
Weather conditions
- 12h departure delay A flow of emails and texts kept me up to date with the delays extending during the day. β¬12 meal voucher was provided, on the phone an automatic message introduced me the options to postpone the flight or ask for a refund if I was unhappy with the new departure time, which I declined. - diversion to Katowice Landed at Katowice at 4:14AM. Lack of information in the airport, later an announcement was made about a bus to Krakow arriving in 1h. Took the decision to book a taxi with other passengers. The incident cost me β¬30 to pay my part of the taxi to Krakow, caused fatigue and prevented me from enjoying Saturday night, which was the highlight of my trip.- Lyon-Krakow
- Economy
Reka N
Verified | Dec 29, 2025Budapest-London
Economy
Weather conditions
Fog made the flight being delayed more than 3 hours, meanwhile all other lines nearby went to London and had a 30 mins delay, my flight supposed to leave at 10:40, eventually left at 14:00pm. Just been told when I was in line to go to the airplane.- Budapest-London
- Economy
Svetlana R
Verified | Dec 23, 2024Belgrade-Malta
Economy
Weather conditions
After waiting for the flight for hour and half at the airport, fligh has been cancelled and postponed for day after. It was almost midnight, we paid for food and taxi to and from the airport. We missed our accommodation booking and car rental at the destination.- Belgrade-Malta
- Economy
Andrei S
Verified | Dec 13, 2024Tallinn-ulemiste International-London
Economy
Weather conditions
Arrived at Luton my final destination around 20 hours late next day. Air company told us our 21.30 flight has been delayed, then provided 5 euro food vouchers. Then plane arrived around 1 am, we passed check in and waited to get on board for 30-40 minutes. Then we been told that flight has been cancelled and came back to the airport. Wizzair informed us replacement flight will be on next day at 14.00. We been provided hotel and taxi vouchers to get to hotel, although I had to book Bolt taxi at my own expense ( 7.40 eur ), as taxi provider who accepted voucher were unavailable at that time at the airport. In the morning received message from Wizzair that new flight been delayed again, new departure time 17.30 ( 3.5 hours late ). No vouchers been provided for this. As a result, I came home 1 day late, missed day at work ( lost day's wages) and had to buy train ticket from Luton Airport to London ( 23.30 gbp). Also spent around 40 euros on food next day in Tallinn while waiting for replacement flight, but unfortunately no receipts left. Made a claim with Wizzair, but received reply, that as flight been cancelled due to weather, no compensation is due.- Tallinn-ulemiste International-London
- Economy
Anna K
Verified | Dec 12, 2024London-Kutaisi
Economy
Don't remember
We were left on the plane for over 5 hours with no water or food. It should be airline policy (if it is not already) to at least offer this for free as a basic human right, and not charge for such things. Moreover, we were given the option to leave the plane only around 3 hours into the delay, at which point there was already no point of me making this decision. Also, when the people who got off who chose to get off the plane, when the weather conditions were ok again, we had to wait for wizz air to complete their paperwork, even though the weather was fine to fly in again, which caused even more delay, and meant that I ultimately missed my transfer flight from Budapest to Kutaisi. We arrived in Budapest approximately 00:00- London-Kutaisi
- Economy
Stewart R
Verified | Dec 10, 2024Abu Dhabi-Budapest
Economy
Technical problems
The flight was disrupted due to a planned refueling in Larnaca, CYP that we were notified about just one day before our flight. They rejected my compensation claim stating the below: Flight W6 2358 AUH - BUD 12/11/2024 was delayed/cancelled as a result of security reasons. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due.- Abu Dhabi-Budapest
- Economy
Jozef C
Verified | Dec 7, 2024London-Wroclaw
Economy
No reason given
No update what happened, no food vouchers provided , sitting in plane for over 2 hrs then send me back to departure and was sitting at the airport till 21:40 planned flight at 16:00 boarded twice and finally at 21:40 on plaine again . Delayed for almost 6 hrs without explanations- London-Wroclaw
- Economy
Hubert M
Verified | Dec 7, 2024Rome-Krakow
Economy
No reason given
We flew to Poland around 17.30 but not to the city that was our destination. We still had to take the train to get home. In Rome, we were not informed about the cancellation of the flight (only at the airport did we find out about it ourselves, because the email messages were late) and we were not provided with accommodation so we slept at the airport. The plus was recovering of some of the money.- Rome-Krakow
- Economy
Rastislav B
Verified | Dec 5, 2024Oslo-Krakow
Economy
No reason given
I got an apology email concerned cancelled flight at 2.45 am 2.12.2024. Airlines offered me to book next flight next day.- Oslo-Krakow
- Economy
Thomas J
Verified | Dec 4, 2024Katowice-Rome
Economy
Don't remember
We booked in the morning - and less than 1 hour later the flight was delayed for 11.5 hours. We obviously couldnt make our flight in Rome. We rented a car and drove home - after 2 miserable experiences with Wizz Air who didnt seem to care at all- Katowice-Rome
- Economy
Hristiyan D
Verified | Dec 3, 2024London-Sofia
Economy
No reason given
They delayed the flight with 5 hours and didnβt explain why and then later on they said itβs maybe because of a weather condition but still no compensation and only expenses- London-Sofia
- Economy
Nikolaos M
Verified | Dec 3, 2024Brussels-Budapest
Economy
Don't remember
I tried to ask for compensation from the company but they changed the flight details and the delay time to 2.5h so I am not eligible for the compensation money- Brussels-Budapest
- Economy
Anastasiia L
Verified | Dec 2, 2024Abu Dhabi-Krakow
Economy
Weather conditions
The flight was delayed for 2.5 hours from Abu Dhabi due to weather conditions in outbound airport (Krakow). Departure time was moved from 17:25 till 20:00. Once on board crew informed us that we will have a diversion to Larnaca airport as crew no longer legal to continue the operation. After landing in Larnaca airport flight deck informed us that due to the heavy fog in Krakow aircraft will divert to Katowice international airport. Aircraft landed in Katowice at 01:30 a.m. local time. All over delay was 5 hours that led me to loose all connections and of course the time. I had to get the taxi to Krakow, book new bus ticket to Ukraine, as I lost my bus connection and new train ticket to my home city. Instead of being at home at 20:50 on 2nd of December , I reached home at 11:30 a.m. on December 3rd.- Abu Dhabi-Krakow
- Economy
Flutur R
Verified | Nov 30, 2024Tirana-Rome
Economy
Don't remember
We waited more than 9 h. The plane was delayed from 16.00 of 13/09/2024 to 2.40 AM of the other day 14/09/2024- Tirana-Rome
- Economy
Cristina C
Verified | Nov 27, 2024Bucharest-Liverpool
Economy
No reason given
They didnβt offer any voucher. I contacted them and they have the same reason every time they have a flight delay , that was birds fault . But the problem is that they use this excuses every time they have delay. After first 2 hours of delay, that updated the time and added another hour.- Bucharest-Liverpool
- Economy
Joyal J
Verified | Nov 24, 2024Gdansk-Gothenborg
Economy
No reason given
Good morning, I have a very unpleasant situation with Wizzair or GDN Airport. I was supposed to fly to Gothenburg at 14:55 (17/11/2024) the luggage was checked in but it didn't arrive at the gate in time (and that's my mistake) and unfortunately I didn't manage to fly but the luggage was checked in, but after a long wait I've collected the luggage and then I bought a new ticket to Gothenburg at 5:55 Ryanair (18/11/2024), and I'm waiting at the airport all the time and will wait until the morning, about seven hours later I've that the suitcase was damaged and it was underneath. The around the wheel suitcase was broken, the wheels could fall off at any moment. And then I have to deal with the broken suitcase, I have a flight tomorrow morning so I won't have time to repair it, I contacted the customer service at at the airport they said it is too late because 7 hours had passed. But I said I was still at the airport and you can check the camera if you want, I'm on the arrival side And no PIR nothing they didn't gave . And I'm attaching a few photos of what it looks like and the luggage tag. If you have any questions or additional information, please contact me by e-mail,or Whatsapp I sent an information to Air advisor about this situation on 17-11-2024 itself. And I've got suggestion from one of your manager to make it as flight delay compensation. Just because of Damaged luggage category still on developing process on Air advisor. That's why I requesting in this way. That wheel fall down now I'm traveling work place to places with broken suitcase. And I'm a regular traveler through GDN airport.. because working in Scandinavian countries I'm really got messed up with this. So kindly requesting that please make sure that the maximum compensation for it. Thank you joyaljoyel@gmail.com +48883119365- Gdansk-Gothenborg
- Economy
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