Wizz Air complaints: comments, page 9
626 comments
Mia Margaret R
Verified | Nov 23, 2024
Katowice-Eindhoven
Economy
Don't remember
Hello, In attachments you can find also my ID. I think I said already in message before that those are my kids. And my name is Sandra Pajor. We also did claim with my partner, but we booked our tickets through third party - trip.com. (Claim was also done trough AirAdvisor, if you need more data please let me know! Have a nice evening! :)
- Katowice-Eindhoven
- Economy
Oleksandr G
Verified | Nov 22, 2024Tirana-Venice
Economy
Carry on baggage
I paid 35$ for carry on baggage, but it turns out that my luggage will exceed the standard size of the company. Is it possible to get my money back and check it in as checked baggage?- Tirana-Venice
- Economy
Mia Margaret R
Verified | Nov 22, 2024Katowice-Eindhoven
Economy
Don't remember
Hi, I think I did two claims becouse I wasnβt shore if it goes through. My name is Sandra Pajor, and those are my kids I booked tickets for, we fly whole family, but other tickets (my and my partner) were booked on trip.com (my partner already make claim for us) Wizzair told me I have to buy tickets for kids like for and adults (it was last minute). Thatβs why it look like they are but of course theyβre not. Anyway the flight was really delayed. I hope you can help us!- Katowice-Eindhoven
- Economy
Kuba Wojciech R
Verified | Nov 22, 2024Katowice-Eindhoven
Economy
Don't remember
I was flying with kids, but me and my partner we had tickets booked through 3rd party trip.com Therefore I had to take my kids with us on our holidays so wizzair told me to book tickets for kids like for adults, so I did. Unfortunately flight was really unbelievably delayed.- Katowice-Eindhoven
- Economy
Yommi R
Verified | Nov 20, 2024Abu Dhabi-Milano
Economy
Lost baggage
They sent my baggage by check baggage, cause was 1 kl more, in counter they didnβt tell me that I had to reclaimed it in my transfer so I arrived to my destination, with the same airline and now my baggage is in Bucharest- Abu Dhabi-Milano
- Economy
- Loss: β¬70
- Desired solution
Refund
Xanthia A
Verified | Nov 19, 2024Larnaca-London
Economy
Weather conditions
When at the gate on the 17th August waiting to board my flight from Larnaca to LGW, it was announced on the tannoy that the flight was cancelled. The airline gave no reason for the cancellation and there were no representatives present to explain anything. We were treated terribly and after hours and hours of waiting, we were finally put into a hotel but we had to pay for our own food, and travel back to the airport the next day. I lost a days work so I am claiming back one days salary (as can be seen in my weekly rate). The entire experience was terrible!- Larnaca-London
- Economy
Mladen D
Verified | Nov 19, 2024Belgrade-Zakynthos
Economy
No reason given
After several delays, both while we were waiting at the airport and in the plane, the flight was finally delayed for more than 4 hours, making us lose that day at the seaside and causing extra costs (taxi instead of public transport, food and drinks). Also, the last delay when we were already seating in the plane, was at extremely low air conditioned temperature in the plane, where passengers were dominantly dressed for summertime and asked the crew several times to turn off cooling system - without success, which probably make me become sick after coming to Zakynthos.- Belgrade-Zakynthos
- Economy
Ylli S
Verified | Nov 18, 2024Charleroi-Tirana
Economy
No reason given
After 3 vertraging they just cancelled the flight. We don't get any explanation and the only contact was helpdesk in India i guess, who cost me more then 100 β¬ and didn't do nothing because they don't speak goed English. I try to claim the money from Wizzair because this was the third ticket that I bought for that flight but they just put it as resolved and didn't contact me or trying at least to compensate my hotel costs- Charleroi-Tirana
- Economy
Lucian M
Verified | Nov 17, 2024Cluj-napoca-Mulhouse
Economy
No reason given
We are sorry to inform you W4 3371 CLJ-BSL flight is cancelled. To re-book or refund please visit wizzair.com. Your rights were emailed to you. WIZZ- Cluj-napoca-Mulhouse
- Economy
Iwona W
Verified | Nov 16, 2024Dubai-Katowice
Economy
Successful claim
Technical problems
Flight has been cancelled due to technical issue with the plane as informed by the pilot and by the cabin crew. I have submitted ticket on wizzair website twice with the rejection received twice. The reason was not clear, as they stated they cannot pay anything as they had no influence on this cancelled flight. Per law, we are eligible if this was technical issue of the plain.- Dubai-Katowice
- Economy
- Successful claim
Marianna M
Verified | Nov 15, 2024Budapest-Istanbul
Economy
This was our first flight from Budapest to Istanbul. One of our companion had medical problem we had to leave him in Budapest. I was charged the same price as our ticket for not checking in 3 hours before departure. The airplane was warm. A child was out of control screaming next to our seats along with his father. No refund was given. I only got charged see attached.
- Budapest-Istanbul
- Economy
Anonymous member
Verified | Nov 15, 2024Budapest-Istanbul
Economy
Budapest Liszt Ferenc International Airport
This was our first flight from Budapest to Istanbul. One of our companion had medical problem we had to leave him in Budapest. I was charged the same price as our ticket for not checking in 3 hours before departure. The airplane was warm. A child was out of control screaming next to our seats along with his father. The flight attendants were rude! In addition there was an extremly long line at passport check. The airport was warm passangers were kept from boarding their flight. I will never use them again! A pure scam!! Marianna Oliver- Budapest-Istanbul
- Economy
- Loss: β¬250
- Desired solution
Refund
Magdalena J
Verified | Nov 13, 2024Gdansk-Valencia
Economy
OpΓ³ΕΊnienie lotu i lΔ dowanie na innym Lotnisku w Alicante
DzieΕ dobry, ChciaΕabym uzyskaΔ zwrot kosztΓ³w poniesionych przeze mnie w sytuacji kryzysowej - lot do Walencji w dniu 29 10.2024 roku. 1. Zmiana miejsca - lΔ dowanie w Alicante 2. nocleg w Ibis Budget w Alicante z 29/30 10.2024. 53,10 euro 4. taksΓ³wka do hotelu w Alicante 16,75 euro 5. Nocleg w Alicante z 30/31 10.2024 r. 81 euro 6. przejazd autobusem na trasie Alicante - Walencja w dniu 31.11.2024. 19.03 euro KOSZTY KTΓRE PONIOSΕAM TO RAZEM: 169,03 EURO ZaΕΔ czam poniΕΌej rachunki za poniesione straty. KwotΔ + odszkodowanie za niedogodnoΕci wg stawek, proszΔ przelaΔ w Euro na konto Magdalena Janiszewska PL 05 1050 1764 1000 0097 4924 1627. Nie chcΔ pieniΔdzy na kartΔ wizzair. Z powaΕΌaniem, Magdalena Janiszewska Good morning, I would like to request a refund for the expenses I incurred during a crisis situation - the flight to Valencia on October 29, 2024. Change of destination - landing in Alicante Accommodation at Ibis Budget in Alicante from October 29/30, 2024. β¬53.10 Taxi to the hotel in Alicante β¬16.75 Accommodation in Alicante from October 30/31, 2024. β¬81 Bus ride from Alicante to Valencia on October 31, 2024. β¬19.03 TOTAL EXPENSES INCURRED: β¬169.03 Attached below are the receipts for the incurred expenses. Please transfer the amount + compensation for the inconvenience according to the rates, in Euros to the account: Magdalena Janiszewska PL 05 1050 1764 1000 0097 4924 1627. I do not want the money on a Wizzair card. Sincerely, Magdalena Janiszewska
- Gdansk-Valencia
- Economy
- Loss: β¬170
- Desired solution
Expenses reimbursement
Volodymyr D
Verified | Nov 13, 2024Athens-Budapest
Economy
Technical problems
I already contacted Wizzair and that was their response: Dear DEMIANCHUK VOLODYMYR, Thank you for contacting Wizz Air Customer Service Department. We are sorry to hear about this unfortunate situation, and after thoroughly investigating your case we confirm that flight W6 2442 ATH - BUD 17/09/2024 was delayed/cancelled as a result of unforeseen technical issues outside our control (bird strike/lightning strike/damage due to foreign object on ground). The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. β(14) As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.β as per the European Regulations 261/2004: βAn operating air carrier shall not be obliged to pay compensation in accordance with Article 7, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken."- Athens-Budapest
- Economy
Magdalena J
Verified | Nov 13, 2024Gdansk-Valencia
Economy
OpΓ³ΕΊnienie lotu i zmiana miejsca docelowego
DzieΕ dobry, ChciaΕabym uzyskaΔ zwrot kosztΓ³w poniesionych przeze mnie w sytuacji kryzysowej - lot do Walencji w dniu 29 10.2024 roku. 1. Zmiana miejsca - lΔ dowanie w Alicante 2. nocleg w Ibis Budget w Alicante z 29/30 10.2024. 53,10 euro 4. taksΓ³wka do hotelu w Alicante 16,75 euro 5. Nocleg w Alicante z 30/31 10.2024 r. 81 euro 6. przejazd autobusem na trasie Alicante - Walencja w dniu 31.11.2024. 19.03 euro KOSZTY KTΓRE PONIOSΕAM TO RAZEM: 169,03 EURO ZaΕΔ czam poniΕΌej rachunki za poniesione straty. KwotΔ + odszkodowanie za niedogodnoΕci wg stawek, proszΔ przelaΔ w Euro na konto Magdalena Janiszewska PL 05 1050 1764 1000 0097 4924 1627. Nie chcΔ pieniΔdzy na kartΔ wizzair. Z powaΕΌaniem, Magdalena Janiszewska Good morning, I would like to request a refund for the expenses I incurred during a crisis situation - the flight to Valencia on October 29, 2024. Change of destination - landing in Alicante Accommodation at Ibis Budget in Alicante from October 29/30, 2024. β¬53.10 Taxi to the hotel in Alicante β¬16.75 Accommodation in Alicante from October 30/31, 2024. β¬81 Bus ride from Alicante to Valencia on October 31, 2024. β¬19.03 TOTAL EXPENSES INCURRED: β¬169.03 Attached below are the receipts for the incurred expenses. Please transfer the amount + compensation for the inconvenience according to the rates, in Euros to the account: Magdalena Janiszewska PL 05 1050 1764 1000 0097 4924 1627. I do not want the money on a Wizzair card. Sincerely, Magdalena Janiszewska
- Gdansk-Valencia
- Economy
- Loss: β¬170
- Desired solution
Expenses reimbursement
Magdalena J
Verified | Nov 12, 2024Gdansk-Valencia
Economy
OpΓ³ΕΊniony lot, lΔ dowanie ba innym.lotnisku w Alucante
DzieΕ dobry, ChciaΕabym uzyskaΔ zwrot kosztΓ³w poniesionych przeze mnie w sytuacji kryzysowej - lot do Walencji w dniu 29 10.2024 roku. 1. Zmiana miejsca - lΔ dowanie w Alicante 2. nocleg w Ibis Budget w Alicante z 29/30 10.2024. 53,10 euro 4. taksΓ³wka do hotelu w Alicante 16,75 euro 5. Nocleg w Alicante z 30/31 10.2024 r. 81 euro 6. przejazd autobusem na trasie Alicante - Walencja w dniu 31.11.2024. 19.03 euro KOSZTY KTΓRE PONIOSΕAM TO RAZEM: 169,03 EURO ZaΕΔ czam poniΕΌej rachunki za poniesione straty. KwotΔ + odszkodowanie za niedogodnoΕci wg stawek, proszΔ przelaΔ w Euro na konto Magdalena Janiszewska PL 05 1050 1764 1000 0097 4924 1627. Nie chcΔ pieniΔdzy na kartΔ wizzair. Z powaΕΌaniem, Magdalena Janiszewska Good morning, I would like to request a refund for the expenses I incurred during a crisis situation - the flight to Valencia on October 29, 2024. Change of destination - landing in Alicante Accommodation at Ibis Budget in Alicante from October 29/30, 2024. β¬53.10 Taxi to the hotel in Alicante β¬16.75 Accommodation in Alicante from October 30/31, 2024. β¬81 Bus ride from Alicante to Valencia on October 31, 2024. β¬19.03 TOTAL EXPENSES INCURRED: β¬169.03 Attached below are the receipts for the incurred expenses. Please transfer the amount + compensation for the inconvenience according to the rates, in Euros to the account: Magdalena Janiszewska PL 05 1050 1764 1000 0097 4924 1627. I do not want the money on a Wizzair card. Sincerely, Magdalena Janiszewska
- Gdansk-Valencia
- Economy
- Loss: β¬170
- Desired solution
Expenses reimbursement
Konrad K
Verified | Nov 10, 2024Warsaw-Tel-aviv
Economy
Successful claim
No reason given
I've just received information that flight is canceled. In attachment printscreen form email. No any vouchers.- Warsaw-Tel-aviv
- Economy
- Successful claim
Aliosman A
Verified | Nov 7, 2024Sandefjord-Gdansk
Economy
Successful claim
No reason given
We went to the airport at 05:00 oβclock, our flight was 08:20, nobody provide the information that itβs canceled and we waited there more than 12 hours- Sandefjord-Gdansk
- Economy
- Successful claim
Ana Maria S
Verified | Nov 7, 2024Larnaca-Bucharest
Economy
Formal Complaint for Improper Charge of β¬120 for Hand Luggag
I am writing to express my deep dissatisfaction with the treatment we received during the boarding process of our return flight with WizzAir and to request an immediate review of the incident, as well as a refund of the unjustified β¬120 charge. Incident Details and Flight Information: The affected passengers are: Ana Maria Solis Confirmation Code: SH6ZUS Route: Larnaca (LCA) - Bucharest H. Coanda (OTP) Date: November 6, 2024 Flight: W4 3026 Domingo Javier Fos Ferrandis Confirmation Code: SH6ZUS Route: Larnaca (LCA) - Bucharest H. Coanda (OTP) Date: November 6, 2024 Flight: W4 3026 During our outbound flight, with confirmation code RG37TV and route Bucharest H. Coanda (OTP) - Larnaca (LCA) on October 31, 2024, our hand luggage (1 piece of 10 kg each) was accepted without any issues, in accordance with our ticket specifications. However, on the return flight mentioned above, the pre-boarding staff arbitrarily decided that we had to pay an additional β¬120 for a supposed overweight in our luggage. I would like to stress that: There was no change in the content or weight of the luggage between the outbound and return flights. The staff did not verify the weight of our luggage, basing their decision solely on a visual observation and without conducting an objective weighing. The charge was unfounded given that we complied with the conditions previously accepted and validated on the outbound flight. Flight Delay and Mistreatment by Ground Staff: The flight departed with a delay of over one hour, during which all passengers, regardless of whether they had paid for priority boarding (a service which is not free and for which we had paid), were confined together without any distinction. The ground staff provided no explanation for the delay and treated passengers poorly instead of offering the expected level of service. This disregard for priority boarding, for which we had paid, is unacceptable and demonstrates a lack of respect for passengers who have chosen this service. Documentation Provided: I have attached: Boarding passes for all WizzAir flights show that our luggage was previously accepted under the same conditions. The receipts for the β¬120 charge, β¬100 for wizzair and β¬ 20 for handling service, which mentions a supposed overweight without our luggage being weighed. Passenger Rights: This situation not only demonstrates inconsistency in the application of the airline's policies but also constitutes what I consider an arbitrary and non-transparent practice. According to Regulation (EC) No 261/2004 of the European Union, as a passenger, I am entitled to fair and equitable treatment. I will not accept unjustified practices that infringe on my rights. I demand an immediate refund of the improperly charged amount and a clear explanation regarding the actions of the pre-boarding staff in this case. If I do not receive a satisfactory response, I will escalate this matter to the relevant passenger rights protection authorities and consider other necessary actions to ensure my complaint is heard. I expect a prompt resolution.- Larnaca-Bucharest
- Economy
- Loss: β¬120
- Desired solution
Sandra J
Verified | Nov 5, 2024Sandefjord-Sarajevo
Economy
Successful claim
No reason given
My husband (Ivo) sent a request for all of us to Airhelp, he received a compensation of 400e, and the rest of us were rejected due to missing documents, which ones? we never got an answer.- Sandefjord-Sarajevo
- Economy
- Successful claim
Karolina K
Verified | Nov 5, 2024Keflavik-Warsaw
Economy
Don't remember
Hello, I would like to request assistance regarding a claim I submitted for BronisΕaw Klemens and Henryka Klemens. The claim ID number is 6ac56c76, and it was submitted on September 4, 2024, for the flight from Keflavik to Warsaw on September 3, 2024 (Flight W61540). We received a compensation of 400β¬ for my parents, but I believe the correct amount should be 400β¬ for each passenger, so 800β¬ in total. I am aware of this because I made a separate claim for myself for the same flight and received 400β¬. Could you please help me? Thank you!- Keflavik-Warsaw
- Economy
Pepijn N
Verified | Nov 5, 2024Πindhoven-Rome
Economy
Weather conditions
They refunded my ticket through Wizz Air credits. Now I have asked to get this amount stored back on my bankaccount. They offered to rebook the flight, but it was very chaotic on the airport and my wizz air app was crashing. I could not do it at the moment through the app. As such I decided to book my own flight the next day through Ryan Air and asked for a refund. I lost 10 euro's on the train ticket. It is true that there was a lot of mist. But according to the weather app, the mist would start to clear up around 12. First the flight was postphoned to 12:20, but around 11:30 (AM) we heard that it was fully canceled. It is my believe that, if they had waited a bit longer the flight would have still been possible because the mist would have cleared out. Additionally the mist was the only issue. There was no heavy rain, no thunder. Also in the airport it seemed like they were only canceling wizz air flights. But I cannot say this for sure.- Πindhoven-Rome
- Economy
Joyal J
Verified | Nov 5, 2024Sandefjord-Gdansk
Economy
No reason given
Once we're reached the airport then only one of our friend got the information about cancelation of the flight. That's not at all fair. And we were traveling from 4'0' clock in the morning so if info .- Sandefjord-Gdansk
- Economy
Mariann T
Verified | Nov 4, 2024Eindhoven-Budapest
Economy
Problems at airport
We needed to board a bus that drove us to Weeze, Germany (in about an hour and a half). We boarded a WizzAir aircraft there that flew us to Budapest eventually. Our flight has arrived to Budapest at 23:30 as opposed to the original arrival time of 19:20. We were extremely exhausted not to mention the fact that we still had to drive another three and a half hours to get home so even to we got home by almost 4 o'clock in the morning. We got an email at 16:18 from Wizzair telling us to board a bus to Wheeze Germany. Afterwards the Wizzair application informed us that we would be flying to BUD at 20:3O, however, we started to roll on the tarmac only at 21:50, eventually arriving to BUD at 23:30.- Eindhoven-Budapest
- Economy
Robert P
Verified | Nov 4, 2024Eindhoven-Budapest
Economy
Problems at airport
We needed to board a bus that drove us to Weeze, Germany (in about an hour and a half). We boarded a WizzAir aircraft there that flew us to Budapest eventually.- Eindhoven-Budapest
- Economy
Gabor H
Verified | Nov 4, 2024Eindhoven-Budapest
Economy
No reason given
Flight has been rerouted to another airport. The airport didn't have info on this. The airport closed. Then they reopened the airport to let us fly away. This ended up more than 3 hours delay. Thanks to this I missed my last train to my city, so I had to sleep in a motel and this was extra cost, plus the traveling in Budapest back and forth.- Eindhoven-Budapest
- Economy
Gabriele I
Verified | Nov 3, 2024Tirana-Eindhoven
Economy
Weather conditions
The flight landed in Cologne,Germany, instead of Eindhoven, we waited in the airplane for more than 2 hours to wait to go out and then another 2 hours for the bus that brong us to Eindhoven Airport, we arrived there later than 15:30, the flight should have landed at 09:50- Tirana-Eindhoven
- Economy
Otilia Elena S
Verified | Nov 1, 2024Iasi-London
Economy
Technical problems
I supposed to have my flight on Saturday 26th early morning, at the beginning they start as usually with delays 30 minutes, then 1h and an the end they announce that the flight was cancelled dues to a technical issue. And they rebooked me on Monday morning. Not only I losty flight but also 2 day of work. They should pay me for this. Because is not the first time doing this.- Iasi-London
- Economy
Dariusz W
Verified | Oct 31, 2024Abu Dhabi-Katowice
Economy
Technical problems
The airline refused to compensate this delay, due to "falling into category of extraordinary circumstances", which they couldn't predict and thus they are not obligated to compensate it.- Abu Dhabi-Katowice
- Economy
Nadiia K
Verified | Oct 30, 2024Naples-Katowice
Economy
Good afternoon 23/10/2024 Kobak Nadiia and Rudzinska Nataliia passengers who were supposed to go from Napoli to Katowice on flight W61050 which departed at 9:25 were disembarked by the chief pilot of the plane, who claimed that the passenger Kobak Nadiia was sick and she would not be able to fly and she had to get off the plane. Although before departure, before departure, the Kobak Nadiia passenger went to a medical facility where her condition was stable and, according to the doctors, nothing threatened the flight. Thus, the passengers of Kobak Nadiia and her daughter Rudzinska Nataliia, who accompanied her mother, had to leave the plane and thus lost the opportunity to fly. I ask for a full refund, namely 187.80β¬ for both tickets. Later, passengers had to buy other tickets to Warsaw. Thank you for your understanding
- Naples-Katowice
- Economy
Oleksandra T
Verified | Oct 29, 2024Chania-Warsaw
Economy
No reason given
The flight was delayed by over 15h, there had been no notice from the airline until we were waiting next to the gate in the airport. The airline keep postponing the flight for one hour, few hours and finally around midnight (when it was impossible for us to get back to the city from the airport in any decent way and accommodate in any hotel) they informed that the flight is rescheduled for the noon next day. They didnβt offer any commute or accommodation for the next few hours, finally they offered limited accommodation options without transportation for families with children while other passengers spent the night in the airport. I needed to take unexpected day off at work because of that (since Iβve arrived home late afternoon the next day instead of around midnight) which cost me money of course.- Chania-Warsaw
- Economy
Francis F
Verified | Oct 28, 2024London-Budapest
Economy
Don't remember
When we finally got onboard the aircraft, the pilot said that the delay had been due to problems all over the airline's network, clearly admitting Wizz Air's responsibility for the delay of over 5 hours.- London-Budapest
- Economy
Izabela U
Verified | Oct 27, 2024Skopje-Bratislava
Economy
I was charged a check-in fee without prior notice
I am writing on behalf of my school. I am a project coordinator of Erasmus+ and I was travelling with a group of students to Bratislava, Slovakia on the 15th October. We were a group of 10 - 3 teachers and 7 students. When we got to check-in at the airport (2 hours before the flight) we were asked to pay 500 Euro for airport check-in. I received an email for online check in but I didn't do it because earlier it was optional. If I knew that we would pay that much, I would have done it, but it was not emphasized in the email that I MUST do it online. We travelled last by Wizzair in May, from Alicante, Spain to Sofia, Bulgaria and we checked in at the airport for no fee. If there was a change in the regulations I think we needed to be informed about it. What makes me even more frustrated is that there was a woman from Macedonia travelling back from Bratislava to Skopje who also didn't do an online check-in and she also came 2 hours before the flight and at the Bratislava airport they printed her a boarding pass with no fee, while I also paid 30 Euro for the whole group for online check-in on the way back. I think it is not a good policy of the airline to treat customers differently. This fee was really heavy for our budget because it is an EU granted project with limited funds and now because of the flight with your company our funds have been unexpectedly depleted.- Skopje-Bratislava
- Economy
- Loss: β¬500
- Desired solution
Aleksander I
Verified | Oct 27, 2024Gdansk-Stavanger
Economy
Successful claim
Don't remember
Flight was delayed for more than 4 hours. Auto check in did not let me in so i ned to ask personel who told me to pay extra 220zΕ. Just because some technical issue. This was the flight to my workplace, i had to get to Onarheim which includes multiple buses and ferries.- Gdansk-Stavanger
- Economy
- Successful claim
Bohdan P
Verified | Oct 27, 2024Chania-Warsaw
Economy
No reason given
We arrive at final destination more than 12 hours after planned (next day), spending overnight in airport, as hotel was not provided as well. Airline told us the fligth will be delayed for next day only at midnight, thus we were not able to find any accomodation on our own, which caused a lot of inconvenience for us.- Chania-Warsaw
- Economy
Szabina L
Verified | Oct 26, 2024Paris-Budapest
Economy
Technical problems
Since the flight's new departure would be almost 10 hours later, we have decided to request the airline for a free rebooking for the upcoming day, which was made. We have stayed overnight in a hotel nearby (afterwards refunded by airline). We have arrived at final destination with a 24 hours delay. Compensation for the delay was requested but denied as seen on the email attached.- Paris-Budapest
- Economy
Ion Adrian A
Verified | Oct 25, 2024Charleroi-Bucharest
Economy
Successful claim
Don't remember
Am fost nevoit sa stau inca 5 ore in aeroport, a trebuit sa mananc, sa beau apa, costuri mari, am intarziat si la o intalnire in tara.- Charleroi-Bucharest
- Economy
- Successful claim
Andreea G
Verified | Oct 25, 2024Beauvais-Cluj-napoca
Economy
No reason given
I had my flight on Tuesday (Oct 8) and was notified by email that it was canceled. My next flight wasn't until Thursday, which meant I had to get accommodations for two more nights and cancel meetings I was supposed to have.- Beauvais-Cluj-napoca
- Economy
Edyta S
Verified | Oct 24, 2024Eindhoven-Katowice
Economy
Successful claim
Technical problems
On the day of the flight 26.07.24 we got information about the flight delay, new time 14:45 (text message 09:23) then again about the delay - departure 15:35 (text message 10:12) then information - the flight was canceled (text message 11:49) alternative flights were many hours long with many transfers. We called Wizzar, the flight remained three days later 29.07 Wizzar covered the flight costs.- Eindhoven-Katowice
- Economy
- Successful claim
Daniella D
Verified | Oct 22, 2024Budapest-Milano
Economy
No reason given
Got a voucher (7,5 Euros worth) and then a message on the day of the flight saying flight will be delayed 4 hours, eventually it got close to a 4,5 hours. Arrived at Malpensa airport around 2am when there was no public transport available, very very uncomfortable situation- Budapest-Milano
- Economy
Andrea P
Verified | Oct 22, 2024Milano-Vilnius
Economy
Successful claim
Good evening. my flight on Friday 18 October was full, 186 people out of 186 on the flight, the plane was overbooked, I stayed off the plane (along with another person) I had to pay 183.34 euros in expenses for another flight plus another 12.20 euros in extra travel expenses I await a refund of 183.34 euros plus 12.20 euros plus 400 euros in compensation as per your document Andrea Pellegrini
- Milano-Vilnius
- Economy
- Successful claim
Anna P
Verified | Oct 22, 2024London-Gdansk
Economy
Successful claim
No reason given
The flight London Luton to Gdansk on the 21st October was delayed twice .consequently after almost 5h we got on the plane. Arriving to Gdansk at 5.30 am 22nd October. We have been given only Β£5 voucher as a recompensation. Impossible to make a claim on the wizzair Website as few of us have tried at the airport already. I have a full on day today with my work and it was extremely inconvenient to come in the morning and have to start the day immediately after restless night- London-Gdansk
- Economy
- Successful claim
Emily H
Verified | Oct 21, 2024London-Nice
Economy
Cancelled flight by Wizz Air and refused compensation
My flight was cancelled without explanation with no alternative flight options by Wizz Air and so I had to book a flight with a different airline. I was told I would receive either credits or a full refund, however it has been an almost 6month battle to find where these credits/refund sit in my account and to access them. I have now been told the credits/refund were used on a separate passenger without my consent and there is no compensation for the flight cancelled by the airline. This is has been my worst experience arranging a flight and followup from the airline has been incredibly rude and unhelpful. The whole situation has been completely out of my control and I cannot believe Wizz Air are refusing to refund money spent on a flight that was cancelled by them and been told they used my payment elsewhere. I will never fly Wizz Air again and will be advising all my friends to also never book with them as they clearly do not respect their passengers and have any basic decency.- London-Nice
- Economy
- Desired solution
Stephen C
Verified | Oct 21, 2024Budapest-London
Economy
Problems at airport
The boarding process for the flight began around 10:45, and after passing the gate check we were told that the 'crew has not showed up'. We immediately returned to the gate, and at 11:54 we received an email with a 3,210 HUF food coupon. Just after 13:00 we received a gate change notification, and we boarded the plane around 14:10. We began taxiing for take off around 15:45. Total delay more than 4.5hrs.- Budapest-London
- Economy
Wilma Alice Z
Verified | Oct 19, 2024Barcelona-Roma
Economy
No pude hacer check in on line
No pude hacer el check in, fue imposible durante todo el dΓa tuve que pagar, es inadmisible que tenga que pagar por fallos en su sistema, y no fui la ΓΊnica vΓctima. Nadie me ayudΓ³, nadie me asesorΓ³, no entiendo como una aerolΓnea puede trabajar asΓ. Solicito reembolso, ademΓ‘s el vuelo se retrasΓ³ casi 1 hora sin aviso. Un servicio pΓ©simo. Quien pierde? Solo el cliente Aguardo retorno Wilma Alice Zaracho Cliente afectada El sΓ‘b, 19 de oct de 2024, 21:39, Wizz Air Customer Service escribiΓ³: Wizzair facebook icon twitter icon instagram icon youtube icon linkedIn icon flights hotel car rentals manage my booking We're sorry, your flight has been delayed. We know how valuable your time is and we are doing our best to avoid further delay. Wizzair Online check-in and airport check-in desks close as originally scheduled, visit our website for detailed information on closing times. Wizzair Wilma Zaracho Reservation code: QQIPPE Updated travel information: BCN Wizzair FCO BarcelonaβEl Prat Airport Rome Fiumicino Airport 21:40 W4 6022 23:21 10/19/2024 10/19/2024 All times are displayed in local time zones. In case of any significant change in departure time, we will inform you via email and SMS. You can keep track of your live flight status. On the move? Download WIZZ app to stay updated with the latest information about your flight. BOOKING INFORMATION How to book Changing your reservation Check-in and boarding Children and infants WIZZ SERVICES Wizz Discount Club Privilege Pass WIZZ Flex WIZZ for families NEED HELP? Browse our FAQ to get instant answers This message is from Wizz Air Malta Ltd. Postal address: 171, Old Bakery Street,
- Barcelona-Roma
- Economy
- Loss: β¬48
- Desired solution
Refund
Givi M
Verified | Oct 19, 2024Kutaisi-Thessaloniki
Economy
No reason given
Flight company allowed us to sit in the aircraft than they asked us to load off and told us that our flight will be more than 24 hours later.- Kutaisi-Thessaloniki
- Economy
Zsuzsa V
Verified | Oct 17, 2024Malaga-Budapest
Economy
Request for Investigation and Compensation Regardin
Dear Sir/Madam, My name is Zsuzsa Varga, and I would like to share my experience from last night at the airport, which has prompted me to seek immediate legal redress and compensation. On October 16th, I had a ticket, along with my family, for flight W6 2390 from MΓ‘laga to Budapest, scheduled to depart at 22:15. We were already lined up at the gate for boarding when a female staff member pulled me aside to check the size of my suitcase. After inspecting it, she informed me that my suitcase exceeded the size permitted by my ticket, and as a result, I would have to pay an additional fee. After returning to the line, there was a further exchange about the suitcase at check-in. Despite my initial frustration, I ultimately realized I had no choice but to pay the required fee. Unfortunately, in my frustration, I used a curse word. The staff member immediately responded, saying in no uncertain terms that I would not be allowed to board the flight. I quickly apologized, explaining that I had not expected such an unexpected expense at the end of my journey, which caused me to react poorly. I assured her it was a mistake, and again asked for her understanding. However, the staff member instructed me to leave the boarding area. I tried to explain again that I had apologized and that I was traveling with my 4-year-old daughter, with whom I absolutely needed to travel home. The staff did not want to listen, and both female staff members continued insisting that I could not board. Despite my repeated apologies and attempts to de-escalate the situation, they warned that they would call security if I did not leave. I had a valid ticket and travel documents. Faced with a sudden unexpected charge on a late-night flight, I admit I behaved rudely, which I tried to rectify with multiple apologies. However, the staff showed no compassion or understanding, not only towards me but also towards my young child. Do you believe it is a proportional response to deny me boarding based on this situation? All while my 4-year-old daughter stood by, confused and scared, watching as her mother was separated from her and not allowed to board. My daughter was left bewildered and distressed by this, receiving no empathy from the ground staff. Eventually, my husband had to take her onto the plane, where, according to him, she cried for nearly an hour before crying herself to sleep. She is just 4 years old, and it is not easy to explain things to a child that age as you would to an adult. I realized my behavior was inappropriate once I calmed down and apologized. Many fellow passengers also pleaded with the staff to resolve the matter differently, but the staff were completely unyielding and showed no cooperation. What kind of people completely disregard a childβs mental and emotional well-being in such a situation? And what kind of company allows its employees to behave this way? The plane eventually left without me, with my crying and distressed 4-year-old on board. By that time, I was entirely overwhelmed by my emotions. When I saw that security had been called, I did something I never thought I would. Seeing my daughterβs confusion, I got down on all fours, begging the staff to let me board, explaining that a 4-year-old was waiting on the other side for her mother. I begged them not to do this to us. Who hasn't lost their temper in an unpleasant situation and perhaps said something they later regret? But where is the proportionality in separating a crying child from their mother? My husband took our daughter on board, but she cried the entire flight, eventually falling asleep out of exhaustion. A 4-year-old child cannot process things the same way as an adult. My inappropriate behavior ceased the moment I apologized. Despite this, the staff refused to show any understanding, neither towards me nor my child. When security finally arrived, they were not empathetic either. Furthermore, the ground staff refused to switch to English communication despite my multiple requests, which left me unable to understand or respond to what was being discussed about me in Spanish.- Malaga-Budapest
- Economy
- Loss: β¬200
Irini A
Verified | Oct 17, 2024Larnaca-London
Economy
The tickets were bought, booked and paid for on 30/5/2024 from Larnaca to London. On 10/9/2024 at 6:31 pm we tried to check-in online and even though was only twelve hours before the flight, the system denied the procedure. During our several trials we added another luggage to be checked in which led to the additional cost of 18β¬. Payment of this amount was also denied. After several trials the system froze and was only messaging us βare you human?β. On 11/9/2024 we arrived 1ΒΎ hours before the flight at the Larnaca airport. We joined the queue to check in our luggage. We noticed that the specific queue led to four counters which served several WIZZ flights to various destinations (Yerevan, Luton, Athens and Prague). According to the specified aircraft capacity, each flight had around 180 passengers therefore the four counters had to serve around 720 passengers. After a long wait in queue, we finally reached one of the counters. A Wizz employee called Ms Natali said to us that our tickets were unpaid. Thankfully we had with us all the documentation to challenge what she said and explained that the previous night we could not check online, and the only unpaid amount was β¬18 for a backpack that anyway was eligible to be carried in the cabin. We requested to delete the order and proceed with the check in. Ms Natali said that she could not do it and that we should go to the SkyServ desk and pay β¬65 to be able to board. We acted according to her instructions. After paying β¬65 at 6:03 am we returned to the queue. Reaching the counter, we were told that the flight was closed. Informing the new assistant that we acted according to her colleagueβs instructions she said that she did not agree with her, and we should wait to be served by Ms Nataliβs. Returning to Ms Natali who in the meantime called the supervisor they checked us in and told us to rush to Gate 17 as it was also written on our boarding passes). At the security point the queue was unbelievably long. Wizz never put an effort to help us reach on time the Gate. Arriving at the gate we noticed that the number on the board was different to the one on the boarding pass. After asking here and there we arrived at the correct Gate only to be informed that it was closed and since our luggage were onboard, we had to wait until they could bring them down. Another βsupervisorβ arrived who toured us around the airport. We collected our bags and ended at the front desks of Wizz. There we were advised to buy another ticket. Since it was extremely urgent to be in London on the 12/09/2024 we bought tickets from another company and travelled to our destination in the afternoon. It is worth noting that the WZZ64551 flight to Luton, the one that we were not allowed to board arrived at Luton airport 12 minutes earlier than programmed. Therefore, they had plenty of time to allow our boarding rather than bring our luggage down.
- Larnaca-London
- Economy
Corbyn D
Verified | Oct 15, 2024Krakow-London
Economy
Successful claim
Technical problems
Flight was at first delayed as we were all about to board at the gate, delayed from 6am to 7am, then it was delayed to 10am and then delayed again to 10.30am. They did give us food vouchers which was totaly useless because it was only for 34zl each which wasnβt even enough to buy breakfast at the only one food place in the terminal. We ended up using both vouchers to share the worst breakfast i think iβv ever had. Ended up arriving at London Luton at 12.05pm instead of 7.30am- Krakow-London
- Economy
- Successful claim
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