Wizz Air complaints: comments, page 11
626 comments
Karolina C
Verified | Aug 23, 2024
Warsaw-Rome
Economy
No reason given
The plane was supposed to take off at 6:05am. At 2am we got a message that it is delayed and the new time is 1:40pm. There was no other information or confirmation except for the text message at that time (even though the specifics were said to appear in the WIZZ app). When we arrived at the airport at 4am on the departures board the flight was scheduled to depart at normal time. Then after security the board was updated and the departure flight was 1:40pm, then around 12pm it was changed to 3:10pm and that was the approximate time of actual departure. Ultimately, we were at the airport for over 10 hours. Subsequently, our stay in Rome was around 9 hours shorter than it was planned to be.
- Warsaw-Rome
- Economy
Daniel I
Verified | Aug 22, 2024Tirana-Barcelona
Economy
The Wizz Air Malta they have denied my boarding compesation
The Wizz Air Malta they have denied my boarding compesation on 18 August 2024 from Tirana Airport(Albania )to Barcelona (Spain)- Tirana-Barcelona
- Economy
Dastan T
Verified | Aug 21, 2024Alma-ata-Abu Dhabi
Economy
refund money and compensationAlmaty-Abu-dabi,Abu dhabi-Rome
I am Aizere Mulhtar bought ticket 355.99 dollars for one person(Almaty-Abudhabi) and made registration,but wizzair didnt has enough seats for me, so they cancel my ticket.I bought ticket with my sister Dastan Turlykhanov.And also we bought tickets Abu-Dhabi-Rome fkight is 21 august by Wizzair,(550 dirkham for one person) And we also cant use this flight, so i want receive our money back.And I want take compensation for wasting time because my trip to Europe was canceled beaceuse of this situation, also i bought another tickets in europe,and Budapest-Abu Dhabi, Abu dhabi Almaty on wizzair site, you can also see on my flight information, my and my brother's account,I want return my money and make compensation as soon as posible. sincerely, Aizere Mukhtar
- Alma-ata-Abu Dhabi
- Economy
Dastan T
Verified | Aug 21, 2024Alma-ata-Abu Dhabi
Economy
I want want refund money for ticket Almaty-Abu-dabi
I am Dastan Turlykhanov bought ticket 355.99 dollars for one person(Almaty-Abudhabi) and made registration,but wizzair didnt has enough seats for me, so they cancel my ticket.I bought ticket with my sister Aizere Mukhtar.And also we bought tickets Abu-Dhabi-Rome fkight is 21 august by Wizzair,(550 dirkham for one person) And we also cant use this flight, so i want receive our money back.
- Alma-ata-Abu Dhabi
- Economy
- Loss: €2200
- Desired solution
Refund
Florentina M
Verified | Aug 19, 2024Bucharest-Bari
Economy
Successful claim
Unknown
Zborul a fost amanat de 2 ori. Acestea sunt mesajele primite Flight 3165 OTP-BRI has been delayed, new departure time: 19:00, 8/19/24 Check-in closes as per the original schedule. Please see email for details. WIZZ Flight 3165 OTP-BRI has been delayed, new departure time: 20:00, 8/19/24 Check-in closes as per the original schedule. Please see email for details. WIZZ- Bucharest-Bari
- Economy
- Successful claim
Adrian Mugurel N
Verified | Aug 18, 2024Bucharest-Palma de Mallorca
Economy
Unknown
Dear air advisor team, I want to expose my case due to constant denial of flight operator regarding solving my problem. So we bought a round tour in Palma de Mallorca this year from 20 July to 27 July 2024 , booked a hotel in Palma in this period Hotel Isla Mallorca & Spa and also paid the flight with Wizz Air company, every invoice attached. As you know , on July 19 was that software failure due to Microsoft updela problems. However , in July 20, we received from Wizz company messages that everything is ok and we will fly without problems. Tha plane was programmed to lift at 16:05 , flight number W43023 , but immediately we received a info for a delay to around 20:00 hour. We boarded at that hour and the telenovela continued. They left us in the plane for about 3 and a half hours , was a women who needed medical assistant, the ambulance came to help , nerves , no information etc..finally they announced that the flight is delayed until next day July 21. They finally passed some vouchers to Bucharest hotel , breakfast included , the flight was delayed to next day , 5 pm. So more than 24 hours . Our reservation for first night at Palma hotel was in this way ruined , as our plans for that 2 days there. Not to mention that that first night was a little expensive , like 356 euro . Anyway, the second day we landed in Palma at 7 pm ( at July 21 st ) and everything run ok since then. We adreseed Wizz air officially and asked them to pay for moral and material loss, they send three times the same plat answer , refusing all I asked under all kind of silly explanation. I Will send also their answer by email immediately after this email. So I respectfully ask you to help us in this case . I will attach every act involved , and I am waiting for your further advice I know that I have open this claim case yesterday, but I omited to include my wife inside so I Ve been advices by you by email to start over. With all due respect Nazîru Adrian Mugurel- Bucharest-Palma de Mallorca
- Economy
Christos C
Verified | Aug 18, 2024Beauvais-Larnaca
Economy
Unknown
we did not receive any email or notification about the delay we got to the airport on time, we saw a small delay of about 1h, then it was pushed again we were not notified for the reason or anything like that !- Beauvais-Larnaca
- Economy
Alaa Y
Verified | Aug 17, 2024Sofia-Eindhoven
Economy
Successful claim
During my annual vacation from August 31st to September 8th, I was on my European tour that started from Sofia in Bulgaria and from there to the Netherlands and Germany. On August 1st, my flight was from Sofia to Eindhoven in the Netherlands. I arrived at Terminal 1 at Sofia Airport 3 hours before my Wizz Air flight to Eindhoven. With one hand baggage, I headed to the counter and had done an online check-in before and took the boarding pass from the airline employee after he reviewed all my papers, Visa entry , passport and travel program. I headed to the flight gate, but I was surprised by the airline employee at the gate stopping me and preventing me from boarding the plane, even though he had given me the boarding pass, reviewed all my papers at the counter. And then he given my passport to the airport police. He did not wait and closed the gate and the plane took off and I missed my flight. The airport police in turn reviewed my papers again and found that all my papers are ok , but I was not able to fly due to the mistake of the airline Wizz Air and its employee who prevented me from boarding the plane, although he gave me the boarding pass and reviewed all my papers before heading to the gate, but perhaps I am Egyptian or Muslim, so racism played its role. I had no choice but to rebook a ticket again on Bulgaria Airlines to Amsterdam the next morning and I had an additional cost in addition to the moral damage because I have traveled to more than 15 countries around the world and I have never experienced such intransigence from any airline employee before.
- Sofia-Eindhoven
- Economy
- Successful claim
Anna S
Verified | Aug 17, 2024Milano-London
Economy
No reason given
The flight was scheduled to leave Milano Malpensa Airport at 18:45 CEST but was delayed by approximately 2.5 hours. This was caused by a technical issue with the plane's emergency control system which had to be reviewed and resolved by external technicians. As a result, the flight only arrived in to the final destination (London Gatwick Airport) at 22:10 BST. The airline provided minimal information or updates about the issue at hand, as the staff on board did not seem to know what the problem exactly was either.- Milano-London
- Economy
Adrian Mugurel N
Verified | Aug 17, 2024Bucharest-Palma de Mallorca
Economy
Unknown
Dear air advisor team, I want to expose my case due to constant denial of flight operator regarding solving my problem. So we bought a round tour in Palma de Mallorca this year from 20 July to 27 July 2024 , booked a hotel in Palma in this period Hotel Isla Mallorca & Spa and also paid the flight with Wizz Air company, every invoice attached. As you know , on July 19 was that software failure due to Microsoft updela problems. However , in July 20, we received from Wizz company messages that everything is ok and we will fly without problems. Tha plane was programmed to lift at 16:05 , flight number W43023 , but immediately we received a info for a delay to around 20:00 hour. We boarded at that hour and the telenovela continued. They left us in the plane for about 3 and a half hours , was a women who needed medical assistant, the ambulance came to help , nerves , no information etc..finally they announced that the flight is delayed until next day July 21. They finally passed some vouchers to Bucharest hotel , breakfast included , the flight was delayed to next day , 5 pm. So more than 24 hours . Our reservation for first night at Palma hotel was in this way ruined , as our plans for that 2 days there. Not to mention that that first night was a little expensive , like 356 euro . Anyway, the second day we landed in Palma at 7 pm ( at July 21 st ) and everything run ok since then. We adreseed Wizz air officially and asked them to pay for moral and material loss, they send three times the same plat answer , refusing all I asked under all kind of silly explanation. I Will send also their answer by email immediately after this email. So I respectfully ask you to help us in this case . I will attach every act involved , and I am waiting for your further advice With all due respect Nazîru Adrian Mugurel- Bucharest-Palma de Mallorca
- Economy
Andreas V
Verified | Aug 16, 2024Milano-London
Economy
No reason given
The flight was delayed by an hour already, but once we got on the plane we waited a further 2-3 hours for the plane to take off.- Milano-London
- Economy
Karen T
Verified | Aug 16, 2024London-Varna
Economy
Successful claim
No reason given
Landed in Varna at 17.11 and was originally due to land at 14.00. Airline only provided a £5 refreshment voucher which only covered a hot drink! I was late for a wedding celebration which was held an hour away from Varna.- London-Varna
- Economy
- Successful claim
Alexander P
Verified | Aug 14, 2024Larnaca-London
Economy
Technical problems
Wizz Air told me I was not entitled because it was outside of their control. There was an IT glitch two days beofre but all the other Wizz air flights took off for London and other European destinations but mine was delayed for 18 hours so want to appeal- Larnaca-London
- Economy
Marius G
Verified | Aug 14, 2024Charleroi-Bucharest
Economy
Technical problems
The flight has been disrupted due to some technical issues at the airport, I couldn't also perform the check-in hence, why I didn't attach it to this. Due to this issue I arrived one day later in Bucharest and didn't manage to attend to an important event I had in Romania. The airline contacted us just 3 hours before the flight to say that the flight was cancelled. I was offered an alternative flight the next day for which there was a 3 hour delay, as well as accommodation. I arrived in Ro at around 12am. Flight number: W43084- Charleroi-Bucharest
- Economy
Kalina P
Verified | Aug 13, 2024Sofia-Mulhouse
Economy
Unknown
Wizz air told us to went into the plane after one our delay on the gate, when we went into the plane cabin crew told us we will have one our more delay and after this our they told us we will have one more. When i sum the ours they are equal to tree plus ours on Sofia airport. I was had a tiket to a train to Dijon but i drop this train and went with a bus to Dijon. I was in Dijon at 2am afrer 14 ours traceling, if the plane was on time i could be at Dijon in 8pm.- Sofia-Mulhouse
- Economy
Noemi S
Verified | Aug 12, 2024Tel-aviv-Krakow
Economy
Technical problems
we didnt get any update really and airline workers were not much help or imply not at counter... fellow passenger updated me they finally would start boarding- Tel-aviv-Krakow
- Economy
Mohit M
Verified | Aug 11, 2024Barcelona-Gdansk
Economy
Technical problems
Look they said first the flight is delay for 50 minimum then they said flight is delay for 6 hour and then 12 hours and then they said that we will give you hotel or food they didn’t give hotel I slept on the floor and they just food- Barcelona-Gdansk
- Economy
Cosmin Andrei C
Verified | Aug 10, 2024Rome-Bucharest
Economy
Influence by other flights
Because of my delayed Wizzair flight in 07.08.2024 from Fiumicino/Italy to Budapesta/Hungary, i lost my Wizzair flight from Budapesta to Bucharest/Romania. I had to pay for another two tickets for me and my fiancé, also we had to pay for a hotel room in Budapest for one night because the next Wizzair flight to Bucharest/Romania was the next day in 08.08.2024 The Wizzair staff from the Budapest airport was really rude, they wouldn't answer our questions and wouldn't help us at all, only thing they knew to say was "It's not our problem, deal with it", they wouldn't even help us BUY another ticket for the next plane. We were stuck in Budapest with no place to stay, no way to get home and no one to ask for help losing a day from work. The feeling from then was hopelessness, truly an awful sensation, especially because of the rude Wizzair staff. I had to buy two tickets to get to Bucharest/Romania from Budapest and the night i had to stay in a hotel in Budapest. The loss i had from the delayed flight was way higher then that(the day I lost from not going to work, the stress caused by the delayed flight AND the rude staff, the money paid for transit from airport to the city, the food I had to buy etc.), but that's all I'm demanding. The tickets and the hotel room that amount to 359 euro.- Rome-Bucharest
- Economy
Silvia B
Verified | Aug 10, 2024Valencia-Sofia
Economy
Don't remember
I was forced to wait at the airport for 7 hours and 25 minutes. My flight was delayed a total of 3 times. I arrived very late and was exhausted. My child was not able to sleep and suffered from sever headache from sleeping on a bench for hours. I arrived at 06:00 hours after a horrible flight. I was forced to pay for a taxi and travel get to my final destination after missing my connection by bus. The airline gave us 2x for 5 euros and 4x 12 euros which were just enough to buy some water at the expensive airport. Absolutely ridiculous and horrible service that cause my family pain and suffering.- Valencia-Sofia
- Economy
Konrad C
Verified | Aug 10, 2024Beauvais-Gdansk
Economy
Successful claim
Weather conditions
The flight was booked by kiwi.com. One day before I recieved the information that it’s cancelled. I had to book another flight and then train to finally arrive at my destination. I was about 13 hours later than I originally planned.
- Beauvais-Gdansk
- Economy
- Successful claim
- Loss: €410
Narcisa Raluca Federica H
Verified | Aug 9, 2024Rome-Bucharest
Economy
Influence by other flights
Because of my delayed Wizzair flight in 07.08.2024 from Fiumicino/Italy to Budapesta/Hungary, i lost my Wizzair flight from Budapesta to Bucharest/Romania. I had to pay for another two tickets for me and my fiancé, also we had to pay for a hotel room in Budapest for one night because the next Wizzair flight to Bucharest/Romania was the next day in 08.08.2024 The Wizzair staff from the Budapest airport was really rude, they wouldn't answer our questions and wouldn't help us at all, only thing they knew to say was "It's not our problem, deal with it", they wouldn't even help us BUY another ticket for the next plane. We were stuck in Budapest with no place to stay, no way to get home and no one to ask for help losing a day from work. The feeling from then was hopelessness, truly an awful sensation, especially because of the rude Wizzair staff. I had to buy two tickets to get to Bucharest/Romania from Budapest and the night i had to stay in a hotel in Budapest. The loss i had from the delayed flight was way higher then that(the day I lost from not going to work, the stress caused by the delayed flight AND the rude staff, the money paid for transit from airport to the city, the food I had to buy etc.), but that's all I'm demanding. The tickets and the hotel room that amount to 359 euro.- Rome-Bucharest
- Economy
Pola W
Verified | Aug 9, 2024Milano-London
Economy
Successful claim
Technical problems
My flight was delayed for 6 hours, I had to buy a charger and food at the airport and a transport in the middle of the night to central London on my own which is very dangerous, I spend the whole day at the airport and arrived home at 5am on the day following the flight! which made it impossible for me to attend work meetings the next day(today), Wizzair told me my flight will be at 23.15 after I have already arrived at the airport and have gives away my suitcase with all of my belongings which was less than 3 hours before the planned departure time, then they delayed the flight more to 23.50 not giving a reason and no plugs at the airport worked, finally we departed around 00.45 which is 6 hours before the planned time. The airline did not support me in any way, the airport was overcrowded and it was hard to organise while not speaking Italian. Also the phone was not accessible. I lost an opportunity to attend work meetings which might affect me getting a job and a huge loss of money.- Milano-London
- Economy
- Successful claim
Marharyta L
Verified | Aug 8, 2024London-Krakow
Economy
No reason given
refused any compensation based on 'extraordinary circumstances' and not reimbursed costs - lost bus fair and additional fairs incurred to get to the next stop (which i wouldnt nt have had to do had the flight arrived on time or with less delay)- London-Krakow
- Economy
Mariusz Z
Verified | Aug 8, 2024London-Katowice
Economy
Weather conditions
Our flight was delayed well above 4 hours. Then plane landed in Katowice instead Krakow and our both check in bags had been lost. Bag belonging to Mariusz Zobek had been found in two days and Olivia Zobek's bag had been found on 5th August 24 and we had to buy some staff especially Olivia had to buy clothes (the attached receipts). During the delayed flight the airline only gave us £5 voucher each at the airport and then free bottle of drink on a plane but were short of food which they were supposed to provide is such situations. They provided transport from Katowice to Krakow airport and at around 6am we started our journey to our destination airport Krakow and arrived at around 7:30am but the plane was supposed to land in Krakow before midnight. All passangers were exhousted and it was a terrifying experience especially that they refused to provide any food and people include young children were hungry.- London-Katowice
- Economy
Sharnay M
Verified | Aug 7, 2024Gdansk-Liverpool
Economy
Successful claim
No reason given
We went through the gate, which after we were in the tunnel we were told to exit the tunnel and wait for futher instructions unclear of whats going on. An hour later of waiting they update us to tell us that out flight is delayed until 16:30. After waiting 3 hours still not knowing why our flight is delayed, after our original departure time (11:25) we was informed that our flight would take off at 14:55.- Gdansk-Liverpool
- Economy
- Successful claim
Mansee A
Verified | Aug 7, 2024Milano-Krakow
Economy
No reason given
I booked a walking tour in krakow but i missed it because of flight delays although i didn't pay anything in advance but it wasted our 3 hours.- Milano-Krakow
- Economy
Caterina K
Verified | Aug 6, 2024London-Naples
Economy
No reason given
No information on reason for delay No communication - impossible to contact airline during delay 10hours at the airport without a proper place to stay- London-Naples
- Economy
Mariia S
Verified | Aug 5, 2024Milano-Krakow
Economy
Unknown
At first the airline said that the flight is delayed for 6 hours. Then The airline let us knowed that the flight is cancelled 3 hours before the flight. We’ve already been at the airport and was disappointed with these news. When we came to the Wizz air info point they said to us “we don’t know what to do with you”- Milano-Krakow
- Economy
Maria B
Verified | Aug 4, 2024Warsaw-Naples
Economy
Unknown
Flight from Warsaw with WizzAir to Naples delayed almost 8h. Delayed over 2h at the airport in Warsaw from which we flew to Rome. from Rome by bys to Naples. In Naples supposed to be after 09:00 pm so we were the next day after 04:00 am.- Warsaw-Naples
- Economy
Alberto Eloy R
Verified | Aug 3, 2024Budapest-Madrid
Economy
No reason given
We arrived on time and for our surprise the flight was delayed from 18:15 to 20:20, then after an hour the board showed an extra delay making it to 21:15. Me and my flight companion had to cancel our night plans and arrived at 1 in the morning after 6 hours total of waiting. We received in advance two vouchers for a value of 8€ (aprox. HUF-3170) as if it would cover for a proper night meal. We arrived late, hungry and with our plans crashed.- Budapest-Madrid
- Economy
Veronika Agnes B
Verified | Aug 3, 2024Budapest-Madrid
Economy
No reason given
Our flight was more than 3 hours late and we didn’t know the reason for it. We arrived at 1 am instead of 21:19- Budapest-Madrid
- Economy
Lica E
Verified | Aug 3, 2024Charleroi-Bucharest
Economy
Successful claim
No reason given
The flight was delayed several hours and Wizz Air decided to change the departure time, next day on 14 July. On 13, at 23:30 they decided to make the announcement and to offer us the “chance” to sleep at the airport (after 10 hours stayed at the airport). They don’t give us anything : water, food or something. It was a totally disappointment regarding the way Wizz Air treated the passengers. I arrived in Bucharest next day at 12:30 am .. I payed taxi and the hotel in Charleroi to sleep four hours because they told us that next day the check in will be at 6 am. We left at 9:30…Another delay..- Charleroi-Bucharest
- Economy
- Successful claim
Natalija S
Verified | Aug 3, 2024Barcelona-Belgrade
Economy
Successful claim
I was not allowed to board the plane due to over booking. I Missed my connecting (return flight) to Shenzhen from Belgrade and had to purchase a new ticket losng an additional 1200€
- Barcelona-Belgrade
- Economy
- Successful claim
Vasil P
Verified | Aug 2, 2024Valencia-Sofia
Economy
Unknown
Our flight to Sofia was delayed many times without any explaining. Call centres of Wizzair were all closed and no communication was possible. Additionally, the staff onsite at the airport works for another company and was not able to provide any reason or information about the delay.- Valencia-Sofia
- Economy
Fruzsina P
Verified | Aug 2, 2024Budapest-Corfu
Economy
Technical problems
the wizz air legit company referred to a technical fault and the slippage of the flights on the high-speed switch- Budapest-Corfu
- Economy
Simonas J
Verified | Jul 31, 2024Beauvais-Vilnius
Economy
I was kicked out of the airplane because it was oversold and next day I had another flight scheduled from Vilnius. I had to purchase another ticket to my destination because of this incident
- Beauvais-Vilnius
- Economy
Sokol H
Verified | Jul 30, 2024Dortmund-Tirana
Economy
No reason given
I was going to do the check in but they send me email that my flight is cancelled and i will travel next day. I lost my taxi money and I have my job that I should leave for one day more- Dortmund-Tirana
- Economy
Mohamed D
Verified | Jul 30, 2024Budapest-Gothenborg
Economy
Successful claim
Don't remember
I am writing to formally complain about the significant delay of my flight scheduled for 06:00, which was rescheduled to 13:25 on 2024/07/26. Due to this delay, I missed my connecting flight at 12:00. The delay caused considerable inconvenience, including additional costs and wasted time. I am requesting compensation for the missed connection and the inconvenience caused by this delay. I look forward to your prompt response and resolution of this matter.- Budapest-Gothenborg
- Economy
- Successful claim
Mohamed D
Verified | Jul 30, 2024Istanbul-Budapest
Economy
No reason given
I am writing to formally lodge a complaint regarding the unacceptable delays and lack of communication experienced on my flight scheduled for 23:35 on 21/07/2024. Here is a summary of the incidents: 1. Initial Delay: We received a notification that the flight was delayed until 01:25 on 22/07/2024. While delays are sometimes unavoidable, a two-hour delay is already quite inconvenient, especially for a late-night flight. 2. Further Delay: Subsequently, we received another notification that the flight was delayed further until 03:33. At this point, the delay was becoming increasingly disruptive. 3. No Staff Availability: At 03:35, no airline staff were available at the gate to provide any information or assistance regarding the flight. This lack of presence and communication is entirely unacceptable. 4. Final Delay Notification: Due to the absence of staff at the gate, we proceeded to the airline’s office to seek assistance. There, we were informed that the flight was delayed until the next day at 15:35. This 16-hour delay is profoundly disruptive and caused significant inconvenience and distress. The series of delays and the inadequate communication and support from your staff have severely impacted our plans and caused considerable inconvenience. We understand that delays can occur due to unforeseen circumstances, but the manner in which this situation was handled is far below the standards expected from a reputed airline.- Istanbul-Budapest
- Economy
Vira O
Verified | Jul 30, 2024Abu Dhabi-Krakow
Economy
Unknown
Flight W6 2094 Abu Dhabi- Krakow on the 29th April 2024 supposed to depart at 19:50 local time and land 23:55 local time on the 29th April 2024. I was notified ( via email that was received on the 29th April at 23:25) "We are overflying Iraqi airspace for safety and security reasons, which resulted in a crew change at Larnaca Airport (LCA). After the completion of the technical procedures, your flight W6 2094 will continue to Kraków Airport (KRK)." I saw this email next morning, on the day of the flight. There was no information provided about new estimated time of arrival. As I have onward journey to Ukraine, that includes 3 trains connections, it was important for me to know the time of arrival, so I know should I cancel or change my train tickets, should I buy new ones. I contacted Wizz Air customer support via phone call ( call registry 11:17 am) and asked about any information regarding the flight. Associate on the phone told he does not know any thing, they do not have any information. He was rude and completely non-empathetic. So I did not receive any information regarding new time of arrival, will all paxes leave the plane in Larnaka, how long will be stay in Larnaka, etc. It was very frustrating and stressful. When reaching Abu Dhabi airport, I asked at the check in counter if they know at least estimated time of arrival. Associate at the counter just mentioned that it will be stopover in Larnaka, but for how long, will we leave the plane, what time we reach Krakow they did not know. I was completely shocked about lack of the information and communication to the passengers. So I was going on the flight without knowing how exactly my flight is going to be, what time I will reach, etc. Moreover estimated departure time was 19:50. At the gate we were informed that boarding will start only 20:50. Flight departed around 21:45. On the flight I was provided with small pack of nuts and small bottle of water. Flight landed in Larnaka airport around 00:30. There were couple of senior passengers next to me that were completely shocked, because they were not informed in the airport that flight will have diversion to Cyprus. They thought they already landed in Krakow. Cabin crew advised that all guests remained on board, after refueling and change of crew flight will continue to Krakow. During this time one passenger just left the plane. Because of that crew had to do security search and baggage identification that also prolonged our stay in Larnaka. Later on, Captain informed that airport in Krakow opening only at 5.30- 6.00 am and we cannot land there earlier. So all the passengers stayed on board until aproxx. 4.00 am. Over the email guest was provided food coupon to be used in Larnaka airport. However we did not leave the plane to be able to use it. I was really hungry, as it was almost 11 hours since I reached airport in Abu Dhabi. Small pack of nuts provided were not sufficient. Finally we reached Krakow around 6.00 am local time. So overall delay was 6 hours. My train was departing at 8.30 am from Central train station, so I was rushing through passport control and baggage claim to catch train from the airport to Central train station. I reached exactly on time. However did not have any time to rest or had small bite. Overall journey to Ukraine is already very long and stressful these days and Wizzair making this experience even more difficult and unpleasant. Overall absolutely horrible customer service and support. Associate over the phone was rude, associates at the counter were unhelpful and did not even informed many passengers about flight deviation and delay.- Abu Dhabi-Krakow
- Economy
Paulina L
Verified | Jul 29, 2024London-Warsaw
Economy
Unknown
The flight initially supposed to be 19:15 on 01/07/24 from London Luton airport and I supposed to arrived at 23.10 on 01/07/24. I arrived to Warsaw Chopin Airport around 1.40am on 02/07/24. The only thing that Wizzair gave me for all the delayed was £5 to spend on snack while I was at the airport from 17 o clock on 01/07/24. I had to spend extra fee on taxi which wasn’t cheap at that time.- London-Warsaw
- Economy
Dominika S
Verified | Jul 29, 2024Belgrade-Eindhoven
Economy
Successful claim
Unknown
The canellation information was around 3 hours before departure of the flight. I went to the counter of Wizzair at the airport in Beograd to ask about the next flights and what to do about the accomodation. The next flight was 3-5 days later. I needed to get back asap. I had to fly to other airport. I didn’t get any usefull information or instructions about what to do next. The service about wizzair in that situation was very poor.- Belgrade-Eindhoven
- Economy
- Successful claim
Tomasz S
Verified | Jul 28, 2024Bergamo-Warsaw
Economy
No reason given
There was no information about the root cause of delay, just information on the screen that is DELAYED and new departure hour is moved from 21:00 to 00:15- Bergamo-Warsaw
- Economy
Diana C
Verified | Jul 28, 2024Rome-Budapest
Economy
Technical problems
Flight was supposed to leave Rome at 1615, instead it left at 1930-1945, Instead of arriving to Budapest at 1800, we arrived at 2115. Flight crew in the plane told us the flight was delayed, because this same plane was late arriving from Tel Aviv (technical issues) to Budapest and therefore we were also late. We did write to Wizz Air, they declined to provide compensation because technical reason are exempt from EC 261, which is of course not true. You have their reply above stating technical reasons for the delay. I will not even go into the crazy notifications Wizz air was showing on their app and the airport screens, That the flight left on time, with no passengers, that we are being rescheduled for tomorrow and finally it disappeared from al the monitors on the airport. We were lucky to find the gate by talking to other passengers running around. Because any mention of the flight was gone.- Rome-Budapest
- Economy
Mariya S
Verified | Jul 28, 2024Rome-Palma de Mallorca
Economy
Unknown
Flight from Rome was delayed for one hour first, then for one more hour, then even more and more. And then when boarding finally started and we got into plane pilot said that we have to stay on the ground for 1,5 more hours. When 1,5 passed he said that plane can't departure so everyone has to leave. My flight was rescheduled to morning next day and airport provided me hotel room but until the moment when me and all other people from same flight got the opportunity to get to hotel by buses provided by airport couple of more hours passed so we had only 1 hour to sleep. Morning flight was also delayed for 2 hours so I got to Palma only around 1pm on July 22. Airline didn't give us information about what exactly happened and why flight was delayed that much. Me and my niece were going to Spain from Ukraine after my father's funeral. Way from Ukraine takes a lot of time since because of war there are no flights. We both were already very sad and exhausted, we didn't sleep for around 24 hours by that moment and after the incident with Rome - Palma flight we both obviously were not happy because of all the situation. Yes airport provided us hotel room but we had to wait for couple of hours until the possibility to get there and obviously 1 hour of sleep isn't enough to rest after such a long trip we had. I missed my work because flight was rescheduled to next day what also let to some inconveniences.- Rome-Palma de Mallorca
- Economy
Preslava K
Verified | Jul 27, 2024Hahn-Sofia
Economy
No reason given
The time of departure kept being postponed. We were supposed to departure at 21.55 from Frankfurt Hahn Airport, in the end we departured at around 1.00 on the next day, with more than 3 hour delay. We were only provided 5 euro coupons for food or drinks because of the 2 hour delay. No information was provided to us why the flight was delayed.- Hahn-Sofia
- Economy
Péter B
Verified | Jul 27, 2024Budapest-Milano
Economy
No reason given
Background of the Incident I booked a ticket on Wizz Air flight W6 2335, scheduled to depart from Budapest at 19:25 on 22nd July 2024. This flight was intended to arrive in Milan Malpensa on the same evening, allowing me to attend an important event the following day. Unfortunately, the flight experienced a severe delay and did not depart until 06:05 on 23rd July 2024, resulting in an 11-hour delay. Impact of the Delay The delay caused significant inconvenience and disruption to my travel plans. I had to make alternative arrangements for accommodation and meals, which incurred additional costs. More importantly, the delay caused me to miss crucial engagements in Milan, leading to personal and professional repercussions. Reason for the Delay In their previous communication, they mentioned that the delay was due to "extraordinary circumstances." However, EU Regulation 261/2004 requires airlines to provide specific details about the nature of these extraordinary circumstances. The regulation stipulates that compensation may only be denied if the airline can prove that the delay was caused by circumstances that could not have been avoided even if all reasonable measures had been taken. These circumstances may include political instability, adverse weather conditions, security risks, unexpected flight safety shortcomings, or strikes affecting the airline's operations. As of now, the explanation provided lacks the necessary specificity. To better understand the validity of the claimed extraordinary circumstances, I request a detailed account of the exact reasons for the delay, along with any supporting documentation or evidence. Entitlement to Compensation According to EU Regulation 261/2004, passengers are entitled to compensation if their flight is delayed by more than three hours upon arrival, unless the delay is due to extraordinary circumstances. Given that my flight was delayed by 11 hours and, based on the current information, no extraordinary circumstances have been clearly demonstrated, I am entitled to compensation. Summary of My Claim Passenger Name: Bak Peter Istvan Flight Details: Flight Number: W6 2335 Scheduled Departure: 22/07/2024 at 19:25 Actual Departure: 23/07/2024 at 06:05 Duration of Delay: 11 hours Reason for Delay: No extraordinary circumstance has been adequately proven. Compensation Requested: €250 Conclusion I kindly request that Wizz Air provides the compensation of €250 as mandated under EU Regulation 261/2004. I have made previous attempts to resolve this matter directly with the airline but have not received a satisfactory response. Should this issue remain unresolved, I will have no option but to escalate the matter through the Online Dispute Resolution (ODR) platform.- Budapest-Milano
- Economy
Peter B
Verified | Jul 27, 2024Budapest-Milano
Economy
No reason given
Background of the Incident I booked a ticket on Wizz Air flight W6 2335, scheduled to depart from Budapest at 19:25 on 22nd July 2024. This flight was intended to arrive in Milan Malpensa on the same evening, allowing me to attend an important event the following day. Unfortunately, the flight experienced a severe delay and did not depart until 06:05 on 23rd July 2024, resulting in an 11-hour delay. Impact of the Delay The delay caused significant inconvenience and disruption to my travel plans. I had to make alternative arrangements for accommodation and meals, which incurred additional costs. More importantly, the delay caused me to miss crucial engagements in Milan, leading to personal and professional repercussions. Reason for the Delay In their previous communication, they mentioned that the delay was due to "extraordinary circumstances." However, EU Regulation 261/2004 requires airlines to provide specific details about the nature of these extraordinary circumstances. The regulation stipulates that compensation may only be denied if the airline can prove that the delay was caused by circumstances that could not have been avoided even if all reasonable measures had been taken. These circumstances may include political instability, adverse weather conditions, security risks, unexpected flight safety shortcomings, or strikes affecting the airline's operations. As of now, the explanation provided lacks the necessary specificity. To better understand the validity of the claimed extraordinary circumstances, I request a detailed account of the exact reasons for the delay, along with any supporting documentation or evidence. Entitlement to Compensation According to EU Regulation 261/2004, passengers are entitled to compensation if their flight is delayed by more than three hours upon arrival, unless the delay is due to extraordinary circumstances. Given that my flight was delayed by 11 hours and, based on the current information, no extraordinary circumstances have been clearly demonstrated, I am entitled to compensation. Summary of My Claim Passenger Name: Bak Peter Istvan Flight Details: Flight Number: W6 2335 Scheduled Departure: 22/07/2024 at 19:25 Actual Departure: 23/07/2024 at 06:05 Duration of Delay: 11 hours Reason for Delay: No extraordinary circumstance has been adequately proven. Compensation Requested: €250 Conclusion I kindly request that Wizz Air provides the compensation of €250 as mandated under EU Regulation 261/2004. I have made previous attempts to resolve this matter directly with the airline but have not received a satisfactory response. Should this issue remain unresolved, I will have no option but to escalate the matter through the Online Dispute Resolution (ODR) platform.- Budapest-Milano
- Economy
Peter B
Verified | Jul 27, 2024Budapest-Milano
Economy
No reason given
Background of the Incident: I booked a ticket on Wizz Air flight W6 2335, scheduled to depart from Budapest at 19:25 on 22nd July 2024. This flight was intended to arrive in Milan Malpensa on the same evening, allowing me to attend an important event the following day. Unfortunately, the flight experienced a severe delay and did not depart until 06:05 on 23rd July 2024, resulting in an 11-hour delay. The delay caused significant inconvenience and disruption to my travel plans. I had to make alternative arrangements for accommodation and meals, which incurred additional costs. More importantly, the delay caused me to miss crucial engagements in Milan, leading to personal and professional repercussions. In their previous communication, they mentioned that the delay was due to "extraordinary circumstances." However, EU Regulation 261/2004 requires airlines to provide specific details about the nature of these extraordinary circumstances. The regulation stipulates that compensation may only be denied if the airline can prove that the delay was caused by circumstances that could not have been avoided even if all reasonable measures had been taken. These circumstances may include political instability, adverse weather conditions, security risks, unexpected flight safety shortcomings, or strikes affecting the airline's operations. As of now, the explanation provided lacks the necessary specificity. To better understand the validity of the claimed extraordinary circumstances, I request a detailed account of the exact reasons for the delay, along with any supporting documentation or evidence. According to EU Regulation 261/2004, passengers are entitled to compensation if their flight is delayed by more than three hours upon arrival, unless the delay is due to extraordinary circumstances. Given that my flight was delayed by 11 hours and, based on the current information, no extraordinary circumstances have been clearly demonstrated, I am entitled to compensation. Summary of My Claim: Passenger Name: Bak Peter Istvan Flight Details: Flight Number: W6 2335 Scheduled Departure: 22/07/2024 at 19:25 Actual Departure: 23/07/2024 at 06:05 Duration of Delay: 11 hours Reason for Delay: No extraordinary circumstance has been adequately proven. Compensation Requested: €250 I kindly request that Wizz Air provides the compensation of €250 as mandated under EU Regulation 261/2004. I have made previous attempts to resolve this matter directly with the airline but have not received a satisfactory response. Should this issue remain unresolved, I will have no option but to escalate the matter through the Online Dispute Resolution (ODR) platform.- Budapest-Milano
- Economy
Yuliia D
Verified | Jul 26, 2024Rome-Palma de Mallorca
Economy
Unknown
Flight from Rome was delayed for one hour first, then for one more hour, then even more and more. And then when boarding finally started and we got into plane pilot said that we have to stay on the ground for 1,5 more hours. When 1,5 passed he said that plane can't departure so everyone has to leave. My flight was rescheduled to morning next day and airport provided me hotel room but until the moment when me and all other people from same flight got the opportunity to get to hotel by buses provided by airport couple of more hours passed so we had only 1 hour to sleep. Morning flight was also delayed for 2 hours so I got to Palma only around 1pm on July 22. Airline didn't give us information about what exactly happened and why flight was delayed that much. Me (Yuliia Dubnevych) and my aunt (Mariya Shelong) were going to Spain from Ukraine after her dad (my grandfather) funeral. Way from Ukraine takes a lot of time since because of war there are no flights. We both were already very sad and exhausted, we didn't sleep for around 24 hours by that moment and after the incident with Rome - Palma flight we both obviously were not happy because of all the situation. Yes airport provided us hotel room but we had to wait for couple of hours until the possibility to get there and obviously 1 hour of sleep isn't enough to rest after such a long trip we had. My aunt (Mariya Shelong) missed her work because flight was rescheduled to next day what also led to some inconveniences.- Rome-Palma de Mallorca
- Economy
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