Wizz Air complaints: comments, page 12
626 comments
Zvonko M
Verified | Jul 26, 2024
Belgrade-Copenhagen
Economy
Successful claim
Technical problems
Originally, the flight was supposed to be at 12:45, but in a timely manner they informed us that the flight will be delayed and rescheduled for 14:20. I was at the airport two hours prior this time. Some time after 15:00, we boarded the plane. Shortly after everyone was seated, they informed us that we would have to wait for the departure, for another 40 minutes. The reason for this delay was that because of the first delayed, and lateness of the departure, we had to wait for lane to be free for take-off. At this time we were given water. After around an hour, we had to deplane because of some technical issues. We were given papers with options we had for our delayed flight. The paper said our care should incorporate a meal, but we weren't given any. We waited until 19:00 to board the plain again and around 19:40 departed. During the flight we couldn't by any water, because they didn't have any left. I arrived to Copenhagen around 8 hours later then the original arrival time. I was originally supposed to arrive to Copenhagen early during the day and get picked up by my son and go to our hometown Malmo, and have a Sunday family lunch, but I arrived late and had to take a train to Malmo.
- Belgrade-Copenhagen
- Economy
- Successful claim
Viktoria D
Verified | Jul 26, 2024Budapest-Bari
Economy
Don't remember
After going through security at Budapest airport I saw on the WizzAir application that our flight was delayed. Unfortunately I have not taken a photo of this as it was only a slight delay (less than an hour). Later arriving to our "first" gate 23 we sat down and waited. At some point, passed the delayed time of departure, they have changed our gate to 18. A little while later they started to check-in passengers to the gate and with half of the people in and half of them out, suddenly they stopped everything, and the wizzair application stated a 21:45 departure, meanwhile the information board of the airport a 23:55 departure. They told us at the gate that they have no information and we have to wait. Later they told us that the aircraft we were supposed to use had been assigned to another flight, and we had to wait for another one from Poland which is an empty aircraft. This was the time when we all received a voucher from Wizzair (a few minutes before all shops closed at the airport, luckily one of them kindly remained open.) and I received an email which I uploaded as evidence, that due to the change of aircraft they changed our seats which I also paid for (12500HUF). After hours of waiting the departure time has changed again, to 00:25 and they changed our gate to 16. Once finally on the plane we yet again waited almost another hour to leave Budapest airport at 01:33 instead of 19:50 and arrived to Bari with 5h09' minutes delay.- Budapest-Bari
- Economy
Daniel E
Verified | Jul 26, 2024Warsaw-Nice
Economy
No reason given
Almost no assistance. No information.we had to travel to another city by our own means to take another flight- Warsaw-Nice
- Economy
Oksana K
Verified | Jul 25, 2024London-Krakow
Economy
Unknown
At first, the departure was delayed for 3 hours, later more, after that around 1:00 a.m. we finally took off from Gatwick Airport, but we were informed that we will arrive to the Katowice instead of Krakow (distance 80 km / 1 hour +) I was waiting for bus around 1 hour to go to the Krakow and after I arrived to the Krakow 23.07 at 6:00 a.m instead of 22.07 at 23:45- London-Krakow
- Economy
Arianit M
Verified | Jul 25, 2024Stockholm-Skopje
Economy
Problems at airport
The plane was delayed and was supposed to depart at 00:10, but we started flying around 1:15 , we felt very ill by waiting so much and we arrived 3:40- Stockholm-Skopje
- Economy
Amir Y
Verified | Jul 25, 2024Milano-Jeddah
Economy
I was denied boarding do to late appearance at assigned gate, thought it wasn't my fault. I went through all lines, then ran, to get as soon as possible.
- Milano-Jeddah
- Economy
Melania B
Verified | Jul 24, 2024Bari-Budapest
Economy
Unknown
We waited at the airport for 7.5 hours. The take-off took place at 2.00 am instead of 9.25 pm. They didn't even allow smoking at the airport. We didn't get food or drink because of the wait. There was no phone charging option either because of the many people. Upon landing in Budapest, we were locked in the plane for another hour The reason was not properly communicated Its was terrible.- Bari-Budapest
- Economy
Nadiia K
Verified | Jul 24, 2024Warsaw-Barcelona
Economy
Technical problems
I would like to ask you for compensation for the rescheduling flight W6 1477 from 21.07.2024 15:55. The departure time was unexpectedly changed many times and finally the flight departed from the Frideric Chopin airport WAW at 07:50 22.07.2024. The passengers Nadiia Katsion (my mother) and Mariia Skriabina (my daughter) were not provided with drinking water, food, transfer and hotel at night. No one from the WizzAir company provided them with the necessary help and assistance. The elderly woman and the young child stayed overnight in the airport terminal and they had nothing to do but to drink raw water from the tap in the toilet. After a terrible night my mother and daughter are feeling very sick. The representatives of the airline told them before boarding today that we should get compensation in the amount of 600 euro per person.- Warsaw-Barcelona
- Economy
Kyuhyun P
Verified | Jul 24, 2024Barcelona-Wroclaw
Economy
Don't remember
Arrived at my final destination 5 hours later than the scheduled time. The airline merely gave me a water bottle and a chocolate as a "meal" so I had to buy my own croissant which cost a whopping 7 euros on the plane because I was literally starving. The incident greatly inconvenienced me because all my business meetings were canceled which led to grave financial costs, not to mention my driver couldn't pick me up from the airport anymore because he had to go somewhere else so I had to take the Bolt instead with my own money. I missed my business meeting which cost me an opportunity to make money for sure.- Barcelona-Wroclaw
- Economy
Oscar H
Verified | Jul 23, 2024Nice-Budapest
Economy
No reason given
Flight delayed by 3.5 hours. Oscar Holden (age 17) was travelling from Nice to Budapest to meet his family. Suzanne, his mother paid for flight.- Nice-Budapest
- Economy
Jakub K
Verified | Jul 23, 2024Kutaisi-Warsaw
Economy
Technical problems
We were supposed to arrive at 17:20 but we arrived at about 21:10. They said it was due to the problem with miscrosoft. Because of the delay there were no more busses and trains from warsaw that day- Kutaisi-Warsaw
- Economy
Mufid K
Verified | Jul 23, 2024Tel-aviv-Bucharest
Economy
No reason given
My flight was W6 3263, NOT w63264 Please modify in the form. Flight cancelled with just 1 hour before departure. I bought another ticket to my destination and Wizz returned my payment, but they donβt want to give compensation. They give us a paper in airport ( i attached it ) and told us that the flight is eligible for compensation ( they didnβt have team)- Tel-aviv-Bucharest
- Economy
Yevhenii S
Verified | Jul 22, 2024Budapest-Larnaca
Economy
Successful claim
Unknown
The departure for this flight was initially scheduled at 16-15. There were few postpones before flight was finally cancelled around 22-00. There was no one from wizzair on the place and no information what to do. Finally we logged out through passport control and airport workers said that WizzAir claimed that they will cover the accommodation and all the related spendings. I urgently needed to get to Paphos as quick as possible, so I bought a ticket on the closest flight and spend extra 181 EUR on the ticket, so it would be great if WizzAir will compensate this as well. Invoice from the hotel on 335 EUR you can also find in the attachment.- Budapest-Larnaca
- Economy
- Successful claim
Nikita E
Verified | Jul 22, 2024Budapest-Rome
Economy
Weather conditions
The flight was scheduled at 13:50 from Budapest to Rome, where I had a connection with 2:30h layover. The flight was delayed for unimaginable 5 hours, then it flew to Bologna, and only after that to Rome. Obviously, I miss my second flight, so I had to purchase a new one and moreover spend a night in Romeβs airport. Adding to that, it screwed my plans related to my internship, where I had to attend next day morning. Hopefully Iβll get a refund from WizzAir and will never fly with them again.- Budapest-Rome
- Economy
Maria V
Verified | Jul 22, 2024Lisbon-Sofia
Economy
Unknown
After check in and approximately 30 minutes before departure it was announced that there will be a 3 hours delay. It was after 10 pm that the airline called us at the counter for a drink/food voucher. Sadly all restaurants were closing that time. So we were turned back. With no water and food for more than 3 hours. The airplane took off at 1 am. That is 3 hours and 15 minutes after the normal departure. We arrived at our destination around 7 am.- Lisbon-Sofia
- Economy
Natalia P
Verified | Jul 22, 2024Warsaw-Podgorica
Economy
Successful claim
Our flight was delayed for 2 days because of overbooking, it should be 09.07, but we got another flight guaranted from wizzair 11.07 from a different airport in Pyrzowice next to Katowice city. The distance from Chopin Airport to Pyrzowice is over 266km. We had to stay in Pyrzowice for 2 days instead of being on holidays at this time. We feel disappointed about this situation, we didn't have enough time to spent on holidays because of work, so it was the only time to travel once in a year. The saddest part is that people who were aggressive and were waiting in the same line like us because of the overbooking finally got in the plane. We felt that there were selection of people and the result is that those who were quiet and patient were denied and those people who were aggressive and were shouting board a plane.
- Warsaw-Podgorica
- Economy
- Successful claim
Cosmin N
Verified | Jul 22, 2024Cluj-napoca-London
Economy
Technical problems
Arrived in time at the airport for the flight. After passing security, the flight showed on time. After few minutes, showed delayed. When was close to reach the timing for the flight was showing delay again. Third time, we were unlucky and showed flight cancelled, without receiving any proper information on what we can do.- Cluj-napoca-London
- Economy
Alex J
Verified | Jul 22, 2024Cluj-napoca-London
Economy
Technical problems
We were ready for boarding, when we've heard the announcement on the speakers that our flight has been cancelled from technical issues. No other explanation was given. The company told us that they won't refund us, if we want to re-book our flight. As we did not have enough time to book the next flight (which was on the next following morning) we have had to wait until the second day to re-book our ticket. When I asked for clarification from the company representatives, they've said they have nothing to say and they've disappeared. The airline did not provide anything for passengers, unless they were with children (small babies). Of course that we have lost some extra money, for taxi and food, for the next one and half days. Luckily, we have some friends in Cluj and we did not pay any extra fees for the accommodation.- Cluj-napoca-London
- Economy
Weronika P
Verified | Jul 22, 2024Palma de Mallorca-Warsaw
Economy
No reason given
Dear Wizz Air Customer Service, On Saturday, July 20th, 2024, I was scheduled to fly on flight W61328 from Mallorca to Warsaw. The day began with optimism as my brother, best friend, and I (all under the same reservation LHZWMP) arrived early at the airport, arranged ground transportation, and checked out of our hotel. However, the day quickly deteriorated, culminating in us sleeping on the Mallorca airport floor. Throughout the ordeal, Wizz Air failed to communicate any information regarding delays or cancellations. For hours, our flight did not appear on the departure board. When we sought information from your employees, they were unable to provide any answers. This lack of communication left us feeling abandoned and disrespected. I speak for everyone on that plane when I say we were treated poorly. There were mothers with young children, elderly passengers, and many others desperately seeking information and assistance. Instead of offering meaningful help, Wizz Air provided us with vouchers worth β¬5, β¬12, and β¬14, which did little to compensate for the lost time, stress, and discomfort we experienced. Due to the lack of food, sleeping accommodations, and the overall stress caused by this situation, I ended up needing medical attention. I had to visit an airport medic where I received an injection due to uncontrollable vomiting. I understand that unforeseen circumstances can arise. However, as a reputable airline, Wizz Air has a responsibility to manage such situations effectively and ensure the well-being of its passengers. According to EU Regulation 261/2004, passengers are entitled to compensation and care in the event of flight cancellations and significant delays. This includes providing meals, refreshments, and accommodation when necessary. Specifically, Article 9 of the Regulation mandates that airlines must offer adequate accommodation and transport between the airport and the place of accommodation when a flight is cancelled or delayed overnight. Furthermore, passengers are entitled to meals and refreshments in a reasonable relation to the waiting time. Given the severity of our experience and Wizz Air's failure to adhere to these regulations, I am seeking a refund and compensation for myself, my friend, and my brother. The treatment we received was unacceptable and falls far below the standards expected of an airline. I trust that Wizz Air will take the necessary steps to rectify this situation promptly. I look forward to your response within the next few days to discuss the appropriate compensation. Thank you for your attention to this matter. Sincerely, Katarzyna Zezula Thatβs what my friend wrote to the airline- Palma de Mallorca-Warsaw
- Economy
Katarzyna Z
Verified | Jul 22, 2024Palma de Mallorca-Warsaw
Economy
No reason given
Dear Wizz Air Customer Service, On Saturday, July 20th, 2024, I was scheduled to fly on flight W61328 from Mallorca to Warsaw. The day began with optimism as my brother, best friend, and I (all under the same reservation LHZWMP) arrived early at the airport, arranged ground transportation, and checked out of our hotel. However, the day quickly deteriorated, culminating in us sleeping on the Mallorca airport floor. Throughout the ordeal, Wizz Air failed to communicate any information regarding delays or cancellations. For hours, our flight did not appear on the departure board. When we sought information from your employees, they were unable to provide any answers. This lack of communication left us feeling abandoned and disrespected. I speak for everyone on that plane when I say we were treated poorly. There were mothers with young children, elderly passengers, and many others desperately seeking information and assistance. Instead of offering meaningful help, Wizz Air provided us with vouchers worth β¬5, β¬12, and β¬14, which did little to compensate for the lost time, stress, and discomfort we experienced. Due to the lack of food, sleeping accommodations, and the overall stress caused by this situation, I ended up needing medical attention. I had to visit an airport medic where I received an injection due to uncontrollable vomiting. I understand that unforeseen circumstances can arise. However, as a reputable airline, Wizz Air has a responsibility to manage such situations effectively and ensure the well-being of its passengers. According to EU Regulation 261/2004, passengers are entitled to compensation and care in the event of flight cancellations and significant delays. This includes providing meals, refreshments, and accommodation when necessary. Specifically, Article 9 of the Regulation mandates that airlines must offer adequate accommodation and transport between the airport and the place of accommodation when a flight is cancelled or delayed overnight. Furthermore, passengers are entitled to meals and refreshments in a reasonable relation to the waiting time. Given the severity of our experience and Wizz Air's failure to adhere to these regulations, I am seeking a refund and compensation for myself, my friend, and my brother. The treatment we received was unacceptable and falls far below the standards expected of an airline. I trust that Wizz Air will take the necessary steps to rectify this situation promptly. I look forward to your response within the next few days to discuss the appropriate compensation. Thank you for your attention to this matter. Sincerely, Katarzyna Zezula- Palma de Mallorca-Warsaw
- Economy
Aleksander J
Verified | Jul 22, 2024Warsaw-London
Economy
Unknown
We got to the airport and on time an then received a text about my flight being delayed from 5:20 to 7:10 later it was delayed to 8:10 and after to 9:10. For compensation we only received 22pln at the Warsaw Chopin airport. We ended up arriving in Luton at around 22:50 pm.- Warsaw-London
- Economy
Dominik M
Verified | Jul 22, 2024Barcelona-Warsaw
Economy
Unknown
Flight was delayed 3 times and eventually cancelled and postponed for the next 8h. We didint get any accompdation and had to spend the night on the airport. Now when the flight was about to departure there was a change from Warsaw to Budapest (schedule was showing the same gate for 2 different flights at the same time)- Barcelona-Warsaw
- Economy
Melania B
Verified | Jul 22, 2024Bari-Budapest
Economy
Unknown
The flight was constantly postponed, the plane was delayed for more than 4.00 Hours. When we landed, the pilot approached that we are stay in the plane, he doesn't know how long because there were no workers at the airport.- Bari-Budapest
- Economy
Roxana G
Verified | Jul 21, 2024Bucharest-Rome
Economy
No reason given
I did not take the plane to Rome because of this 9 hour delay of the flight. I missed Coldplay concert of 200 eur ticket 12 July 2024 , my accommodation from booking.com of 250 eur. Wizz Air replied that I get not compensation because of " extraordinary circumstances ". Weather was perfect , no strike at the airport , delay sms received at 15.00 o clock, for a 19.55 flight that departed at 4.40 , next day !- Bucharest-Rome
- Economy
Mykyta D
Verified | Jul 21, 2024Warsaw-Barcelona
Economy
No reason given
hello, , I want to inform you that my flight W61477 from Warsaw to Barcelona was delayed for 7 hours, I had a meeting at work, knowing very well and because of such a delay it was cancelled, I want to ask for compensation on my bank card for this terrible service- Warsaw-Barcelona
- Economy
Monaliza Laura K
Verified | Jul 21, 2024Tel-aviv-Bucharest
Economy
No reason given
My flight W6 3263, was cancelled with just 1 hour before departure, because it wasnβt team.- an wizz agent told us In airport, gave us a paper and also told us that the flight is eligible for compensation. So i bought 2 tickets with the next flight, Tarom , in the same night after 3 hours, and arrived at my destination, Bucharest, at 6 in the morning ! I paid 511 euro for 2 tickets. Wizz air refunded me this payment finally after 10 months and many emails, in april 2024, but they donβt want to pay compensation for the cancelled flight. They said that were β extraordinary circumstances β π€£ But .. why they not said this in airport? So i want the compensation 400 euro x 2. They didnβt give us any food or drinks.- Tel-aviv-Bucharest
- Economy
Gabriela R
Verified | Jul 21, 2024Timisoara-Bergamo
Economy
Unknown
The flight was initially scheduled for 21:05. The plane was initiating to fly at 00:25. Shuttle bus+Uber (who costs a lot of money) right after because we arrived really late in Milan and after that the time lost to go to the hotel. Please provide us a compensation for the 2 passengers- me and my future husband.- Timisoara-Bergamo
- Economy
Vusale D
Verified | Jul 21, 2024Alicante-Bucharest
Economy
Successful claim
Unknown
As an airline we can at times be faced with situations which lead to unforeseen delays or cancellations, for which we sincerely apologize. We would like to assure you that we are taking all the necessary measures to minimize any inconvenience this event has caused.- Alicante-Bucharest
- Economy
- Successful claim
Edyta S
Verified | Jul 20, 2024Sandefjord-Warsaw
Economy
Successful claim
Unknown
I was in my destination 02.00 . Was travelling with child. Airline told me to wait. Got not valid coupon value 80nok per person.- Sandefjord-Warsaw
- Economy
- Successful claim
Teona P
Verified | Jul 20, 2024Malta-Skopje
Economy
Successful claim
Technical problems
We had problems checking in online, went to the airport 3 hours before and went through check in and security. Then, our flight suddenly got cancelled 3 hours before. Airport staff just told us to get refunds online, nobody knew how to help us.- Malta-Skopje
- Economy
- Successful claim
Nadine Carla D
Verified | Jul 20, 2024Rome-Tirana
Economy
Unknown
Iβve booked the flight that initially was supposed to departure at 4pm to which Iβve made reservations. I have a friend going there too, and i was supposed to land in Tirana 4 hours after them, but then they delayed my flight to 6:05, which i wasnβt happy about it, but it was okay. But now they delayed it again. And Iβll be waiting for my flight from 1h30 (when i landed in Rome) until 7:07pm! 7 hours waiting. If i have any ideia this would happen, I would have book the flight with another company, since the only reason why I chose this one was because of the time! I couldβve went later and not wasted my whole day waiting.- Rome-Tirana
- Economy
Andrea N
Verified | Jul 20, 2024Malta-Skopje
Economy
Technical problems
We were informed 24 hours before the flight that we couldn't make an online check-in and we should arrive 3 hours before the flight to check in. We arrived at 20:20 (our flight was at 23:05) and finished the whole process of checking in, airport security and boarding pass. After that we started looking for our gate at the screens, at first our flight was delayed, and 15 minutes later it said it was cancelled. We weren't informed about it beforehand. After that we waited 2 hours for information- nothing. We asked the staff at the airport- nothing. We got no refund, and we're only told to keep our receipts from here on out so wizzair could give us that money back. We had a wedding to attend to, but our holiday was extended by how many days it takes to catch the next flight because all of them are sold out!- Malta-Skopje
- Economy
Katja Z
Verified | Jul 20, 2024Malta-Skopje
Economy
Technical problems
our flight got cancelled 3 hours before boarding. most of the airport staff couldn't help us, they told us to get refunds online but the system is not working well right now. we all havr important events back in our city, yet all the flights are fully booked for a full week. alternative flights are extremely expensive, considering we want to go back some day soon.- Malta-Skopje
- Economy
Nicola Z
Verified | Jul 20, 2024London-Katowice
Economy
Technical problems
It was my first solo flight. I spent 8 hours alone at the airport. We were given nothing to eat or drink. Nightmare.- London-Katowice
- Economy
Helen E
Verified | Jul 19, 2024Copenhagen-Warsaw
Economy
Successful claim
Unknown
At 11:02 I got a message that my flight had been delayed from 14:50 to 21:30. I was in the car with my family, who were about to take me to the airport. When I arrived at the airport at around 19:30, the flight was postponed again by an hour to 22:30. In the end, my departure time was around 22:45 with an arrival time of 00:10 on 14/07/2024.- Copenhagen-Warsaw
- Economy
- Successful claim
Andreea Tania S
Verified | Jul 19, 2024Bucharest-London
Economy
Successful claim
Unknown
I had a flight delay for over 6 hours, didnβt receive anything not even a glass of water. Itβs shocking . We met arrived at the destination around 1:30 am, next day, I have lost 1 day of work because I could not make it next day- Bucharest-London
- Economy
- Successful claim
Piotr Ε
Verified | Jul 19, 2024Copenhagen-Gdansk
Economy
Successful claim
After returning from departure gate F08 where I was rejected to the main Terminal 2 where Ryanair counters are, I had to wait again in a queue for nearly an hour with passengers that were checking in their luggage. At a counter I got to sign a βwizz air denied boarding compensationβ form and was informed to wait for accommodation information. After nearly six hours of waiting at the airport close to the counter I didnβt get any reply and therefore after informing the Wizz Air representatives I decided to book one by my own. At same time late afternoon I got info I was rebooked for a flight on Monday at 14:35 from Coh to GdaΕsk I await full compensation for all expenses occurred!!!!
- Copenhagen-Gdansk
- Economy
- Successful claim
Diona S
Verified | Jul 19, 2024Eindhoven-Tirana
Economy
Problems at airport
I payed to to choose my seat and I chose 9A. I got seated in 31D surrounded by 3 crying kids. Had to wait for more than half an hour to check in. Everything was all over the place in the airport- Eindhoven-Tirana
- Economy
Paul B
Verified | Jul 19, 2024Lyon-Krakow
Economy
Successful claim
No reason given
Final arriving time : 6am Airline said at 2am: Passenger was sick so they had to divert to Vienna. The flight arrived too late. We landed in Katowice and took a bus to Krakow I booked an other flight because first I was refused boarding due to boarding of backup crew, finally I could board but I already booked the alternative flight,.non refundable.- Lyon-Krakow
- Economy
- Successful claim
Zsombor G
Verified | Jul 18, 2024Bari-Budapest
Economy
No reason given
Flight: Bari to Budapest Planned flight date : 2024.07.14 21:35 Delayed departure: 2024.07.15. 2:00 Planned landing: 2024.07.14. 23:10 Delayed (actual) landing: 2024.07.15. 3:30 When we landed in Budapest, we had to wait one more hour at the airport in the plane because of the rain. The staff told us that we can't get out of the train while it is raining because they can't bring the ladder during the rain. We didn't get any the notification in time about the delay. We were already in the airport (we arrived at 2024.07.14. 19:00) when we get some notification about the delay. After that the airline changed the delayed departure time 3 times (first change to 00:50, second change to 1:45, third change to 2:00).- Bari-Budapest
- Economy
GrΓ©ta F
Verified | Jul 17, 2024Bari-Budapest
Economy
No reason given
Flight: Bari to Budapest Planned departure: 2024. 07. 14. 21:35 and planned landing to the final destination: 2024. 07. 14. 23:10 Delayed departure: 2025. 07. 15. 2:00 and planned landing to the final destination: 2025. 07. 15. 3:30 When we landed to Budapest, we had to stay in the plane for one hour more, because of the rainy weather because the airport's staff can't bring the ladder to the plane due to the rain. Due to the delay we had extra costs at the airport in Bari (we bought food and drink after check-in). We didn't get any notification from the airline about the delay in time. When we get the notification, we were already arrived to the airport and already seen it at the digital board. The departure time was changed for 3 times ( first time: 00:50, second time: 1:45, and the third time: 2:00)- Bari-Budapest
- Economy
John G
Verified | Jul 16, 2024Abu Dhabi-Vienna
Economy
Technical problems
After the cancelled flight I received the following reply to my request for compensation: Dear GRINYER JOHN, Thank you for contacting Wizz Air Customer Service Department. We are sorry to hear about this unfortunate situation, and after thoroughly investigating your case we confirm that flight W6 2982 AUH - VIE on 30/07/2022 was delayed/canceled as a result of operational reasons. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due.- Abu Dhabi-Vienna
- Economy
Yaozhong Z
Verified | Jul 12, 2024Bologna-Warsaw
Economy
Problems at airport
Wizz Airline emailed us that we need to check-in the luggage at original scheduled time, however, 4 hours delayed by the new flying time.- Bologna-Warsaw
- Economy
Mohit M
Verified | Jul 11, 2024Barcelona-Gdansk
Economy
Successful claim
Technical problems
They are saying that I mechanic are repairing the damaged things and it can take more time like 2 hours more and I am waiting from more than 6 hour- Barcelona-Gdansk
- Economy
- Successful claim
Alexandra-Ioana L
Verified | Jul 11, 2024Budapest-Brussels
Economy
Unknown
The plane landed in Brussels with a 4 hour delay. I missed the last train and bus from the airport to Rotterdam, so I had to stay at a hotel for the night. The hotel was β¬100 and the taxi from the airport to the hotel was β¬20.- Budapest-Brussels
- Economy
Stefania Cristina V
Verified | Jul 11, 2024Larnaca-Bucharest
Economy
Suitcase came to destination broken beyond repair
Night flight was delayed 1.5hrs with very poor handling. Then at about 2.30am my suitcase came, with big delay, broken beyond repair. I took pics of it in airport & left. Wizz wants me to get a repair shop signing that the suitcase is beyond repair. I already spent time and money buying a new suitcase. Wizz refuses to reimburse without shop repair docs and without the docs from the airport from arrival night (which at 2.30am I did not know I needed and I left) ... or they offered to compensate me with a 50 Eur voucher... as if I will ever travel again with Wizz..... unprofessional and unreliable!- Larnaca-Bucharest
- Economy
Christian T
Verified | Jul 11, 2024London-Budapest
Economy
Unknown
Our flight was delayed, we arrived in Budapest just over 3 hours late (from landing). We received vouchers to spend at Luton Airport, a few pounds for food. I submitted a claim through my account on Wizzair. After some time, on my account it stated 'Claim resolved' but received no email or communication explaining what this means exactly. I tried contacting them further but without success.- London-Budapest
- Economy
Daniel A
Verified | Jul 11, 2024Barcelona-Budapest
Economy
No reason given
My flight was delayed by 3,5 hours, causing significant inconvenience and disruption to my travel plans.- Barcelona-Budapest
- Economy
Maria A
Verified | Jul 10, 2024Lisbon-Budapest
Economy
Weather conditions
At 12:57 pm I received a message that the plane would be 1 hour late. We arrived at the airport at the normal time of 7:30 pm, but they continued to postpone our departure until 11:41 pm, after boarding we remained on the flight for another hour. The flight was scheduled to arrive at 1:20 am, it arrived at 5 in the morning, almost 4 hours later. Due to this delay we lost our means of transport that was waiting for us to take us to Romania, so we had to wait a few more hours for another transport, which cost us a new ticket purchase since we lost the other one.- Lisbon-Budapest
- Economy
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