Wizz Air complaints: comments, page 13
626 comments
Erika I
Verified | Jul 8, 2024
London-Gdansk
Economy
Delay!!!!
I donβt understand whatβs the to explain - very simple, the flight was delayed. Donβt understand the cost of the ticket if there is such an issue with getting the flight. Literally every time the same thing with Wizz air! Do they ever have their flights on time?
- London-Gdansk
- Economy
Rejane L
Verified | Jul 7, 2024Vienna-Malaga
Economy
Hello, good afternoon, I am a client of yours and I would li
Hello, good afternoon, I am a client of wizz air yours and I would like a coherent explanation, because since yesterday I have tried to do my check-in online and it has not been possible, until the last hour already at the airport in Vienna and your page did not work, I had to pay β¬50 so they could do my check-in and for me that was a robbery, a scam to charge me more. I ask for a refund.
- Vienna-Malaga
- Economy
- Loss: β¬50
- Desired solution
Refund
Sieghart M
Verified | Jul 7, 2024Brussels-Budapest
Economy
No reason given
HORRIBLE EXPERIENCE with Wizzair, ruining our one week alone holiday without kids. First flight was canceled completely - after first saying it was delayed. We booked alternative flight worth 321.86 EUR. DO INCLUDE THIS, we want the full amount back Second flight was delayed more than 4 hours, resulting in long wait at airport, and no public transport available anymore at destination. took an UBER, also need this back. We received 2 delay emails for the first flight (NEVER received the final cancellation notice, let alone ANY reason of the cancelation For the flight back, we RECEIVED NO Email until 3 hours delay already.- Brussels-Budapest
- Economy
Miroslava B
Verified | Jul 6, 2024Sofia-Heraklion
Economy
Wizz air are disaster company! Making delays all of the time
Making delays all of the time and lying about the departure time -the delays are always published as 2h 50mins so they dont pay us refund but its always more!!!! Boycot!!!!- Sofia-Heraklion
- Economy
- Loss: β¬50
- Desired solution
Refund
George D
Verified | Jul 3, 2024London-Istanbul
Economy
I was denied any refund
although the flight I booked was over 130 days away I was denied any kind of refund. and changing the flight cost more than buying a new one. People make mistakes, and i think given the reasonable period between now and the 10th of Decemeber is should be allowed to recover a full refund, rather than be financially punished for this simple mistake. The mistake also occurred due to an issue with the computer system which defaulted to December when the page was reloaded. I feel let down and cheated by wizz air.- London-Istanbul
- Economy
- Loss: β¬75
- Desired solution
Refund
Michael L
Verified | Jul 3, 2024London-Lisbon
Economy
Weather conditions
Hire car meant to be collected by 2200 collected after midnight and charged out of hours collection- London-Lisbon
- Economy
Vicky Z
Verified | Jul 3, 2024Bucharest-Nice
Economy
OVER CHARGE
To whom it may concern, Good day Today I am reaching out concerning an issue with Wizz Air airlines. We booked with wizz air back in September 2023 Flight reservation was on September 5/2023 Bucharest to Nice France With travel itinerary: JJHUSD I had pre-paid for one hand luggage and two checked in luggageβs. Day of departure my husband and I went to the airport and because I was NOT able to do the airlines web check in with in 24 hours because the website was down and we had no choice but to check in at the airport. And then the rep said that we had to pay extra for not checking in online. Worst part of all of this was the rep at the counter added all bags as one on the scale and forced us to pay because the bags were considered overweight even though we had paid for the bags. Rep at the airport advised to pay for the bag or we are not getting on the plane and he gave us an ultimatum βeither to pay now of he is offloading usβ. . Upon return to Canada, I contacted Wizz Air and was asked to fill out a complaint through their website. I did so and opened a claim with CLAIM ID bd4aa1a3 In the claim I indicated that it was 155 β¬ total. 45β¬ Γ 2 for 2 people to check in at the airport = 90β¬ + 65β¬ for extra excess which was not -so the total was 155β¬ for Levitin and Zaltsman and was paid on Visa 4500β¦..xxxx ending with 8848 On November 23rd we finally heard back and all we got back was βwe did not experience any malfunction on our websiteβ βwe cannot reimburse any payment regarding this issueβ βIn case of the additional baggage cost, according to the our systems the previously purchased baggage was 20 kgs, but as the baggage of the passenger exceed 20 kgs (26 kgs exactly), and we were charged with additional payment at the airport, therefore there is no refund to make.β We provided the airline with pictures of the luggage and asked how it was 26kgs and that we should get a refund of the excess charge and there was no response from an airline. After sending countless emails we opened up another claim with CLAIM ID b1045ac1 on January 4/2024 Response this time was You may turn to a conciliation committee or submit Your complaint via the European Commission Online Dispute Resolution platform We are based in Canada so that option would not work. Once again I replied and advised we are not in Europe and can not use any of the options provided. We are happy to answer any questions or concerning the airline has and we are just asking to refund for charges we were forced to pay. We are now in April 2024 and the airline is no longer communicating with us. I opened up another claim with CLAIM ID 0059bc20 on April 4/2024 and still waiting on a response. Attached please find a copy of receipt for βa forced paymentβ and also pictures of my clients bags.
- Bucharest-Nice
- Economy
- Loss: β¬168
- Desired solution
Ashwin A
Verified | Jul 2, 2024Budapest-Barcelona
Economy
No reason given
The flight was orginally supposed to depart at 18:15, at 1pm I got a message that the flight was delayed and new departure time was 20:40, by this time I had already checked out of my hotel and was carrying around my heavy luggage in the very hot Budapest temperatures. I decided to go to the airport early anyway as I had nowhere else to stay and it was too hot, however the airport was very full, it took me a very long time to find a place to sit and eat my food. then later the flight got further delayed to 22:00 departure time. once boarded the plane at about 21:40 we were told we had to wait 45 more minutes for departure. we finally landed at 00:55 and I got home very late, as I live relatively far from the airport. I had many important things to attend to in the morning, so this was very unsatisfactory.- Budapest-Barcelona
- Economy
Hunor K
Verified | Jun 30, 2024Alicante-Cluj-napoca
Economy
Successful claim
Unknown
My flight suposed to depart from Alicante airport Γ‘t 01:00 on 30 june 2024, i arrive Γ‘t the airport on time and I was informed Γ‘t the tabletta that the flight will be depart only Γ‘t 4:33, in realite we depart Γ‘t 5:05. It will suposed to arrive Γ‘t 5:10 but I arrive Γ‘t 8:45. With more than 3 hours delay.- Alicante-Cluj-napoca
- Economy
- Successful claim
Mariia K
Verified | Jun 29, 2024London-Krakow
Economy
ΠΡΠΉ ΡΠ΅ΠΉΡ Π±ΡΠ»ΠΎ Π·Π°ΡΡΠΈΠΌΠ°Π½ΠΎ
My flight was delayed and this broke my plans and further trip, since I traveled further from Krakow. Due to the delay, my bus was sent without me and I lost the money for the ticket. I need partial or full compensation for the ticket because it brought me moral and physical damage.- London-Krakow
- Economy
- Desired solution
Refund
Yordan K
Verified | Jun 28, 2024Rome-Sofia
Economy
Influence by other flights
As you can see in the screenshot even the flight is delayed per their email 2:50 mins, but that is not the case because we were an additional 30 mins minimum in the airplane and the reason was even spoken by the flight crew is that βthe plane delayed from the previous flight and there was intense air trafficβ. But this delay from the previous flight made me lose my train and stay in Sofia at my expense for 2 days until I got my train today!- Rome-Sofia
- Economy
Stephanie D
Verified | Jun 28, 2024London-Palermo
Economy
Influence by other flights
Original flight attached was due to land at PMO 15.55. This was cancelled and we were put on new flight landing at 01.50 the following day. This flight was then delayed again and landed at 4am. We therefore missed our pre paid transfers and one night accommodation and were not given the voucher for food at the airport due to minimal staff and how late it was.- London-Palermo
- Economy
Ricardo B
Verified | Jun 28, 2024Zakynthos-Budapest
Economy
Influence by other flights
Our plane could not departure from itβs original location to come to us because of other planes arriving and did not arrive on time.Afterwards it couldnβt departure from zakynthos to budapest because of the same issue.- Zakynthos-Budapest
- Economy
Alexandru F
Verified | Jun 27, 2024Bucharest-London
Economy
No reason given
I don't know anything at all, what happened after 4 hours of delay, they said the flight was canceled, I waited 7 hours at the airport with small children it was a disaster and we were taken for fools- Bucharest-London
- Economy
Desislava D
Verified | Jun 19, 2024Bucharest-London
Economy
Another Wizz Air flight delay at Bucharest airport
I am writing to express my extreme dissatisfaction with your flight delay compensation policy. It is simply unacceptable that only delays exceeding 3 hours qualify for compensation. A 2-hour delay can be incredibly disruptive and cause significant inconvenience for passengers. It throws off travel plans, connections, and pre-arranged transfers. The stress and frustration caused by such delays are very real, and the financial impact of missed connections or disrupted schedules can be substantial. Wizz Air seems to imply that delays between 1 and 3 hours are simply "normal" or to be expected. This is simply not the case. Passengers deserve better. We rely on airlines to operate flights efficiently and get us to our destinations on time. What about the pre-paid transfers, hotels, or other arrangements passengers make based on flight schedules? Should we be expected to factor in a potential 3-hour delay and plan nothing for that entire time for a short flight? The current policy lacks empathy and understanding for the impact even minor delays can have. I urge Wizz Air to reconsider this policy and offer fairer compensation for all significant delays, regardless of the specific timeframe.- Bucharest-London
- Economy
- Desired solution
Arthur M
Verified | Jun 16, 2024Milano-Budapest
Economy
Subject: Urgent: Lost Suitcase Follow-Up
Dear Wizz Air Customer Service, I am writing to follow up on my lost suitcase, which has been missing for almost a week now. My suitcase was a carry-on that was checked into baggage by Wizz Air and subsequently lost in Budapest. I filed a lost baggage report at the airport and have been trying to contact Blue Ribbon Bags Mishandled Baggage, but their system appears to be faulty. I attempted to submit a claim multiple times without success and have only received automatic email responses. Here are the details of my lost baggage: Bag Tag: W6861429 Reference Number: BUDW619967 Name: Arthur Markaryan Date of Loss: 06/10/2024 My permanent address: 6157 Ellenview Ave, Woodland Hills, CA 91367 I urgently need information and assistance regarding my lost suitcase. Please provide an update on the status of my baggage and any further steps I need to take. Thank you for your immediate attention to this matter. Best regards, Arthur Markaryan- Milano-Budapest
- Economy
- Loss: β¬2000
- Desired solution
Other
Elira G
Verified | Jun 4, 2024Pristina-Milano
Economy
No reason given
The flight was delayed for 5 hours from Pristina to Milan and no information was provided. We had to wait at the airport and only one voucher was provided for 4 euro which is clearly not enough for a meal while we were waiting for 5 hours.- Pristina-Milano
- Economy
Elira G
Verified | Jun 3, 2024Milano-Pristina
Economy
Weather conditions
We were left to wait for more than 3h at Tirana Airport. We weren't giving any food vouchers, then we were forced to take the bus for 5h from Tirana to arrive in Pristina.- Milano-Pristina
- Economy
Anonymous member
Verified | Jun 2, 2024Dammam-Abu Dhabi
Economy
Wizz air close the counter and denied issue boarding pass
I booked the ticket from DMM to AUH. flight number 5W 7034, I checked in 50 hours before via the mobile app. It is written in their check-in policy that for airports where check-in desks work as baggage drop desks, then passengers need to be at the boarding gate at least 30 minutes before the scheduled departure time. i reached 50 min before but they closed the counter. their representative said that the plane arrived earlier so we closed the boarding earlier. i didn't get any email or any call.
- Dammam-Abu Dhabi
- Economy
- Loss: β¬120
- Desired solution
Refund
Jakub K
Verified | May 27, 2024Barcelona-Milan
Economy
Nieznane
Rezerwacja apartamentu i autobusu- Barcelona-Milan
- Economy
Gergely H
Verified | May 27, 2024London-Budapest
Economy
Don't remember
Booked ticket for the flight is cancelled. They donβt picked up the phone and havenβt send me any email online with the option to rebook another flight. So I bought another ticket for the same day. My brother wedding was on that day. That flight is also delayed.- London-Budapest
- Economy
Gabriela M
Verified | May 27, 2024Dortmund-Katowice
Economy
Nie podano
Awaria samolotu- Dortmund-Katowice
- Economy
Maja K
Verified | May 27, 2024Dortmund-Katowice
Economy
Problemy techniczne
Awaria samolotu- Dortmund-Katowice
- Economy
Gjergji Q
Verified | May 26, 2024Tirana-Milano
Economy
Technical problems
delay- Tirana-Milano
- Economy
Ciobanu A
Verified | May 24, 2024Madrid-Bucharest
Economy
Probleme tehnice
Sa anulat zboru 24 de ore!!- Madrid-Bucharest
- Economy
Helena M
Verified | May 23, 2024Istanbul-London
Economy
Been trying since this morning to check in online.
Pressed β forgot password β To get an email link to reset Nothing arrives in my address or in junk. Getting very upset as I donβt want to pay a huge amount to check in at airport. Help! Helena Mckeown
- Istanbul-London
- Economy
- Loss: β¬40
- Desired solution
Other
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