Wizz Air complaints: comments, page 6
626 comments
Violeta Δ
Verified | Aug 1, 2025
Belgrade-Barcelona
Economy
No reason given
Otkazan mi je rentacar koji sam unapred platila, jer smo stigli kalendarski u drugom danu i to se ne priznaje kao kaΕ‘njenje veΔ kao odustanak. PoΕ‘to nisam mogla da rentiram drugi auto morali smo da Δekamo na aerodromu do 7.30h da krene javni transport. U hotel smo stigli tek 26.07.2025. oko 11.30h tako da nisam iskoristila noΔ u hotelu koju sam takoΔe platila. Avio kompanija nam nije niΕ‘ta rekla. Za polazk su javili dva puta, da Δe ukupno kaΕ‘njenje biti 3sata i 25 minuta ali je avion dodatno zakasnio joΕ‘ 50 minuta bez najave
- Belgrade-Barcelona
- Economy
Piotr Ε»
Verified | Aug 1, 2025Gdansk-Bergen
Economy
Successful claim
Technical problems
The departure time was supposed to be at 11:15 but the boarding didn't happen and we had no info what is going on. Later at 12:00 the boarding started and after taking our seat we were told that the plane will be further delayed due to some technical problems within the plane. After 3h we were told that the problem has been fixed but the crew that was on plane could not fly and a new crew was supposed to come replacing them which made the fly futher delayed.- Gdansk-Bergen
- Economy
- Successful claim
Liridona M
Verified | Aug 1, 2025Memmingen-Skopje
Economy
Technical problems
On July 28th, 2025, my flight from Memmingen to Skopje (scheduled for 06:00) was delayed by more than 5 hours, despite passengers having clear evidence such as boarding passes and flight numbers. Initially, the departure time was changed to 09:15. At 08:35, we boarded the aircraft. Shortly after, the crew informed us of a technical issue, and we were kept inside the plane for over two hours without being allowed to disembark. The plane finally departed after 11:00 and landed in Skopje around 12:30. During this whole time, we were only given one small bottle of water, and were told we needed to pay for food, even though we were delayed for hours while sitting inside the aircraft. This is not acceptable and contradicts EU Regulation EC 261/2004, which ensures care and refreshments during long delays. I was traveling for just one day for an urgent family reason. Because of the extended delay, I arrived much later than planned and had to pay β¬100 for a taxi, which would not have been necessary under normal circumstances. I request compensation in accordance with EU Regulation EC 261/2004 for the delay of over 5 hours and the additional inconvenience caused, which is well-documented and supported by my ticket and flight information.- Memmingen-Skopje
- Economy
Olena N
Verified | Jul 31, 2025London-Krakow
Economy
Successful claim
No reason given
O don't any connection with the company I jast red in the screen that my flight was delayed for more than π5 hours- London-Krakow
- Economy
- Successful claim
Aurelia Gratiela D
Verified | Jul 29, 2025Economy
Subject: Formal Complaint β Discriminatory and Abusive Behav
Subject: Formal Complaint β Discriminatory and Abusive Behavior by Wizz Air Malta Check-In Staff (Flight EHG9PC, 29.07.2025, OTPβBRI) Dear Wizz Air Malta Customer Service, My name is Draghici Aurelia Gratiela, and I am writing to report several serious irregularities I encountered on 29.07.2025 at the Bucharest Otopeni Airport, regarding Flight EHG9PC to Bari. I must express my deep disappointment and frustration due to the unprofessional micromanagement and abusive attitude displayed by your check-in staff (desks 1β9). Their conduct was clearly meant to discourage customers from choosing Wizz Air again. Before detailing the humiliating and unjustified situation I was subjected to, allow me to clarify the following: Although my husband, Vasile Draghici, was unable to accompany me for objective reasons and I canceled his flight, I paid all possible extras to ensure a smooth and comfortable travel experience: Auto check-in Seat reservation Priority boarding 26 kg checked baggage Cabin bag Flight ticket The combined cost of all these extras exceeded the base ticket priceβa financial commitment I took on willingly. What I cannot accept, however, is the abuse I experienced at check-in, where I was passed around between three different desks, repeatedly forced to lift my 26 kg checked bag and cabin trolley for weighing and measurement. My cabin bag, which has been accepted without issue on multiple flights (e.g. Lufthansa, Tarom), was suddenly deemed oversizedβonly because of external wheels. The bag is soft-shell and fits within the standard dimensions, except for the wheels. It is true that my checked baggage exceeded the limit by 1 kg and the cabin bag by 3.7 kg, possibly due to an error with my home scale. I was willing to pay the excess fee of 520 RON. However, four employees, noticing I was a woman traveling alone with heavy luggage, treated me with arrogance, contempt, and zero empathy. I was forced to lift my bags three times, while they made inappropriate remarks and laughed among themselves. This experience was physically and emotionally degrading. I suffer from spinal issues and a complex dislocation of my dominant left shoulder, which I can document with CT scans. Despite repeatedly offering to pay, I was harassed and humiliated, forced to redistribute items from my checked to cabin bag, which I explained was not feasible for me physically and entirely pointless in terms of total weight. After all this distressβclearly visible on your surveillance cameras between 10:45 and 12:30βI was coldly told to go pay 522 RON, without proper guidance or assistance. I now question: what happened to the cabin baggage fee I already paid, when it was ultimately treated as another checked bag? I formally request that you review this degrading and costly situation, which has left a physical and emotional toll, compounded by gender-based vulnerability. I strongly believe I was harassed, humiliated, and discriminated against as a woman. As per Romanian Law 217/2003 (aligned with the Council of Europeβs Istanbul Convention) and Law 202/2002 on gender-based discrimination and harassment, such treatment may be punishable by fines up to 30,000 RON or imprisonment. Unless you take serious and immediate action to acknowledge this discriminatory behavior and offer appropriate compensation, I will escalate this case to the media and pursue legal remedies, so that no woman has to endure such abuse again. Romania ranks first in Europe for violence and harassment against women. Your airline should not contribute to that statistic through a staff that is incompetent, disrespectful, and lacking any empathy, capable of inflicting reputational harm to an already struggling company, flying planes at 30β40% capacity. I expect a prompt, serious, and responsible reply, not a generic chatbot responseβwhich, frankly, would have been more polite than the βarmyβ of staff I encountered. Sincerely, Draghici Aurelia Gratiela.- Economy
Dajana T
Verified | Jul 28, 2025Larnaca-Belgrade
Economy
Claim escalated to airline
No reason given
Avio kompanija mi nije odgovorila kada sam joj uputila zahtev za nadoknadu zbog kaΕ‘njenja koje je bilo veΔe i od 6 sati, nije ponudila niΕ‘ta, niti potvrdila da je zaprimila zahtev mog saputnika koji je nosilac rezervacije. Moj saputnik je morao da odlaΕΎe svoje poslovne obaveze, a ja svoju obavezu prema porodici nisam ispoΕ‘tovala. TakoΔe, oboje imamo terapiju za visok pritisak, a ja imam problem i sa Ε‘titnom ΕΎlezdom i dodatni stres u putu mi nije poΕΎeljan. Dugo Δekanje uz povremeno javljanje avio kompanije sa vauΔerom za hranu i piΔe od po 12 eura nije bilo za utehu naspram tolikog kaΕ‘njenja.- Larnaca-Belgrade
- Economy
- Claim escalated to airline
Andrea I
Verified | Jul 28, 2025Budapest-Rome
Economy
Technical problems
The airline delayed the flight by over 4 hours due to issues with another one of their aircraft that was supposed to take us to Rome. As a result, we arrived more than 4 hours late, which caused us to miss our connecting flight from Rome to Olbia. This led to additional expenses for a taxi, hotel, and a new flight the following day. Unfortunately, we only kept the receipts for the missed flight and the new one we had to purchase, but not for the taxi and hotel. We will attempt to claim a refund through your service, but if this does not work, we intend to involve our lawyer and pursue legal action against Wizzair. Unfortunately, they repeatedly take advantage of passengers in difficult situations like this, relying on the fact that only a very small percentage will officially file a complaint.- Budapest-Rome
- Economy
Dora M
Verified | Jul 28, 2025Budapest-Rome
Economy
Technical problems
The airline delayed the flight by over 4 hours due to issues with another one of their aircraft that was supposed to take us to Rome. As a result, we arrived more than 4 hours late, which caused us to miss our connecting flight from Rome to Olbia. This led to additional expenses for a taxi, hotel, and a new flight the following day. Unfortunately, we only kept the receipts for the missed flight and the new one we had to purchase, but not for the taxi and hotel. We will attempt to claim a refund through your service, but if this does not work, we intend to involve our lawyer and pursue legal action against Wizzair. Unfortunately, they repeatedly take advantage of passengers in difficult situations like this, relying on the fact that only a very small percentage will officially file a complaint.- Budapest-Rome
- Economy
Ivan S
Verified | Jul 27, 2025Πindhoven-Sofia
Economy
Successful claim
No reason given
Dear Madam/Sir, I am submitting this claim for compensation under Regulation (EC) No 261/2004 in relation to flight W64326 from Eindhoven to Sofia which was scheduled for 14:35 on 25.07.2025. The flight took off with a significant delay and landed in Sofia at 22:02 local time, with an actual arrival delay of almost as much as the scheduled time (18:10). This represents a delay of over 3 hours on arrival, which qualifies for compensation under Art. 5 and Art. 7 of the Regulation. On board, it was announced that the reason for the delay was a delayed flight from Bari and busy airspace - neither of which is considered extraordinary circumstances within the meaning of the Regulation. I request payment of compensation in the amount of 400 euros, due under Art. 7 para. 1,b. ''b'' of Regulation (EC) No. 261/2004. I enclose: -Photo of the board from Sofia Airport -Tickets and boarding passes -Confirmation of reservation Sincerely, Ivan Savov email: i_savov_abv.bg/ phone: +31 61683715- Πindhoven-Sofia
- Economy
- Successful claim
David B
Verified | Jul 27, 2025Economy
Arrived 2 hours late and now waiting 2 hours for the bags.
Who know what happen ans there are no Wizz staff to offer and information. Useless people getting jobs where their stupidity has the opportunity to cause problems for others- Economy
- Desired solution
Other
Milica D
Verified | Jul 26, 2025Barcelona-Belgrade
Economy
No reason given
Stigli smo u 19h na aerodrom, cekirali se, prosli pasosku kobtrolu i cekali 4h u tom vremenu let je odlozen 3 puta. Dete je bilo jako nervozno, jedino sto smo dobili je bon od 5e po osobi za hranu,sto slozicete se za malo dete nije dovoljno.- Barcelona-Belgrade
- Economy
Ivan K
Verified | Jul 19, 2025Memmingen-Nis
Economy
Successful claim
No reason given
Dva puta po sat vremena je pomerano vreme polaska a na kraju prebacen let u 15 i 40 a prvobitno vreme je bilo 05 i 50- Memmingen-Nis
- Economy
- Successful claim
Anastasiia S
Verified | Jul 16, 2025Poznan-Kutaisi
Economy
Technical problems
My daughter, my mother, and I were flying to Georgia for a vacation. Our flight was rescheduled about five times, with barely any explanation as to why. In the end, it was delayed for 10 hours. We lost a full day of our vacation and had to spend it in a small airport, waiting for any kind of information. Thanks to the airline for the minimal food vouchers, but unfortunately, they werenβt enough to buy a proper meal. We ended up flying out completely exhausted.- Poznan-Kutaisi
- Economy
Cristian-Valentin B
Verified | Jul 8, 2025Bucharest-Krakow
Economy
Successful claim
Weather conditions
The flight got delayed 3 times due to bad weather on the other airport's end. This resulted in a 190 minute delay which greatly affected me since I came to Krakow to work on a student project team and since I was stuck in the airport our communication was restricted. My arrival time was 22:00 and this greatly reduced my movement as well, due to overlap between other arrivals, causing me to loose another 40 minutes waiting at the airport for an Uber. The late hour proved to be even more debilitating since none of my friends could pick me up from the airport- Bucharest-Krakow
- Economy
- Successful claim
Petar N
Verified | Jul 8, 2025Milano-Skopje
Economy
Successful claim
No reason given
What happened is the delayed my plane for more than 3 hours.And i needed to be in Skopje earlier than that.Because of that i have additional expenses like taxi, bus and missed also my other bus that i needed to go to my home town.- Milano-Skopje
- Economy
- Successful claim
Oussama D
Verified | Jul 8, 2025Budapest-Valencia
Economy
No reason given
First info from the airport monitor wizzair sms and App ( Delay from 18:25 to 20:00 ) But after that I was waiting at the gate for boarding until 21:15 with no INFO at all . Take off exactly at 21:40 from BUD airport in Budapest Landing in VLC airport in Valencia at 00:32 No food or water were provided from the Wizzair.- Budapest-Valencia
- Economy
Vladislav D
Verified | Jul 6, 2025Bergamo-Sofia
Economy
No reason given
Dear Madam / Sir, I am writing to formally request EU261/2004 compensation for the significant delay of flight W64352 on 16 June 2025, from Bergamo, Italy (BGY) to Sofia, Bulgaria (SOF). The booking confirmation number is: VNPBRQ The scheduled departure time was originally at 13:10 local time, but the actual departure did not occur until approximately 19:24, resulting in a total delay of over 6 hours at departure and arrival. Passenger Details (all traveling together on the same booking): β’ Vladislav Dechev β’ Mersina Sekulova-Decheva β’ Anna Decheva β’ Katerina Decheva While waiting at the airport, we received no clear updates or explanation from Wizz Air in regards to the reasons about the delay or the planned solution. The departure time was shifted over 5 times, not giving a clear indication on the reasoning or the actual time for departure. While waiting, I was notified with five emails and additional four messages about the supposable new departure times (none of which was the actual final one), none of them giving a reason for the delay. Eventually, when on board the plane, we were informed by the flight crew that the delay involved an earlier diversion due to weather and later additional delays related to ground handling. It is worth noting that we did not see other flights from BGY Airport being delayed that day. We did not observe any bad weather over Bergamo Airport either. While waiting at the airport, two food vouchers were issued (5 Euro/passenger and 7 Euro/passenger). We arrived at our final destination nearly six hours later, and no exceptional circumstances were properly evidenced or communicated at the time, nor after the flight (over email, phone or other means of communication). I then filed a claim directly to Wizz air. They turned it down less than 24 hours later, claiming the delay was as a result of weather restrictions. I disagree with the above statement from Wizz Air. This is why we are filing this claim against Wizz air, seeking compensation of β¬250 per passenger (short-haul- Bergamo-Sofia
- Economy
Milos M
Verified | Jul 5, 2025Memmingen-Nis
Economy
No reason given
Kompanija WizzAir je odbila da refundira karte. Naveli su preusmerenje leta kad su se svi putnici ukrcali. Let je kasnio vise od 3h zbog tehnickih problema, ali nisu rekli koji problemi su u pitanju, sleteo je na drugom aerodromu (Sofija,Bugarska). Zatim su organizovali autobusku prevoz do krajnje destinacije (NiΕ‘, Srbija). Prilikom leta niko nije ponudio hranu ili pice zbog kaΕ‘njenja, a nismo imali ni dovoljno vremena da kupimo zato sto smo odmah uΕ‘li u autobus i nastavili putovanje. U NiΕ‘u smo stigli u 16h. Ovaj let je prouzrokovao dosta stresa i neizvesnosti.- Memmingen-Nis
- Economy
Mikhail A
Verified | Jul 4, 2025Yerevan-Larnaca
Economy
No reason given
Hello At 7th July, about 3 hours before departure we were warned that flight is delayed for 2,5 hours. Later we got info that flights is delayed till tomorrow morning - 9:35, later it was changed to 15:25. There were no certain guidance from airport representatives. When we asked about the hotel and trasnfer we were said to go to the information desk. At the information desk noone knew about hotel so we gave up waiting after couple hours and booked a hotel and taxi by ourselves. In the evening it appeared that our flight should happen at 9:35, at night it was changed to 11:40, next day in the morning it changed to 12:11, finally we have departed at 12:39. We were proposed only a 5 euro voucher for coffee.- Yerevan-Larnaca
- Economy
Alexander M
Verified | Jun 30, 2025Economy
Wizz Air check in link did not work
Wizz Air emailed me a link to enable online check-in for a flight departing Istanbul at 2035hrs on 29.06.25. After receiving the Wizz Air email, I tried to do this at around 0900hrs on 29.06.25 - but the emailed link did not work. The Wizz Air app did not work either. In consequence, the only available alternative was to check in at Istanbul Airport. When we got to the front of the Wizz Air baggage drop/check in queue (K43), and spoke to the Wizz Air employee behind the desk, my partner and I were re-directed to the Maple check-in agent. When we did so, we found several other Wizz Air passengers who had experienced precisely the same problem with the Wizz Air email link: the link did NOT work. They, like we, were shocked when we were told that we had to pay 45 euros per passenger to check in for the flight. We all said the same thing: that we should not be charged for Wizz Air's error. The Maple employee told us that there was no option other than to pay: if we did not pay, then we could not travel. All the passengers faced with this ultimatum were outraged and felt that they were being blackmailed by the Airline. Nonetheless, in order to get home, we had no option but to pay. And so we did. We expressed our unhappiness to the Maple employee at the Maple desk, but he said that the money was paid to Wizz Air and that he could not help. Among the passengers, this created a great deal of anger at Wizz Air. It is crystal clear that the fault was with Wizz Air, not the passengers: despite not knowing each other at all, we ALL reported precisely the same problem with the Wizz Air email link. The link simply did not work and, because of this, we could not check in online. In consequence, we should all be compensated by Wizz Air. At this point in time, though, we have not received compensation from Wizz Air.- Economy
- Desired solution
Maja M
Verified | Jun 24, 2025Bergamo-Belgrade
Economy
Successful claim
Strike
I am writing in regard to flight W6 4124, booking reference ANTM6K, which was scheduled to depart on June 20th, 2025 at 22:40, but was delayed and eventually departed on June 21st, 2025 at 12:40. I was traveling with my family (four passengers in total, including two minor children), and due to the significant delay, we incurred unexpected additional expenses, including: an extra night of hotel accommodation, meals, and transportation to the airport. I understand that the delay was caused by an airport staff strike, which may qualify as an extraordinary circumstance. However, under EU Regulation EC 261/2004, passengers are still entitled to care and reimbursement of reasonable expenses when assistance is not provided by the airline. Please find attached copies of all relevant receipts and documents (including our flight tickets and confirmation of the delay). I kindly request a full refund of these incurred expenses at your earliest convenience.- Bergamo-Belgrade
- Economy
- Successful claim
Ivan M
Verified | Jun 23, 2025Rome-Warsaw
Economy
No reason given
The flight was delayed 2 times for several hours - they did not provide us with any additional information. Then, the flight was fully cancelled and they only stated it was due to technical issues. Wizz Air workers at the airports stated the compensation of 250E per person will be granted due to cancellation, but the claim was denied.- Rome-Warsaw
- Economy
Bozhidar P
Verified | Jun 15, 2025Sofia-Dortmund
Economy
Successful claim
Technical problems
First, we were boarded onto the plane, then we stayed inside for about an hour without being able to use the toilet. After about an hour, we were taken off the plane and had to wait for approximately two more hours.- Sofia-Dortmund
- Economy
- Successful claim
Alexander K
Verified | Jun 9, 2025Budapest-Tel-aviv
Economy
No reason given
We arrived from Tel Aviv to Budapest with Wizzair flight W6 2328 on 24/04/2025 and were supposed to fly back to Tel Aviv with Wizzair flight W6 2325 on 06/05/2025, which was cancelled. We are writing to request reimbursement for expenses incurred due to the cancellation, which was sent to us by email from Wizzair at 05/05/2025 17:49, less than 12 hours before the scheduled departure and after we already checked-in. Due to the short notice, we had to make alternative arrangements within a reasonable price range and timeframe (including flights, accommodation, transportation and meals). The following expenses were directly related to the cancellation: Alternative Flights: 1. Budapest to Athens (Wizzair Flight W6 2441) on 07/05/2025 06:15 Total cost: 74160 HUF 2. Athens to Tel Aviv (Israir Flight 6H 564) on on 07/05/2025 13:15 Total cost: 658.37 ILS Accommodation: We had to extend our original stay by one day at Lavender Circus Hostel, Doubles & Ensuites. Total cost: 34 EUR Transportation: 1. We made 3 bus rides each (6 in total) inside Budapest in order to have breakfast, lunch and dinner. Total cost: 2700 HUF (450 HUF per ride) 2. Airport shuttle, each one of us had to take the bus 100E to get from the center of Budapest to the airport for the flight to Athens. Total cost: 4400 HUF (2200 HUF per ride) Meals: We had 3 meals and also some groceries during the extra day while waiting for the alternative flight. 1. Breakfast at Pottyos Bogre Bisztro in Budapest. Total cost: 5576 HUF 2. Lunch at McDonalds in Budapest. Total cost: 5030 HUF 3. Dinner at Flour Style Wok in Budapest. Total cost: 7230 HUF 4. Groceries at Lidl in Budapest. Total cost: 1310 HUF Total cost of all the above expenses incurred: 100406 HUF + 657.37 ILS + 34 EUR = 449.19 EUR (according to the current rates as of 09/06/2025) We have attached copies of all relevant receipts and invoices for your reference. After several rounds of email exchanges (attached to the claim), Wizzair has rejected the majority of our claim for various reasons: Alternative Flights: Wizzair has stated that they will not reimburse the cost of the alternative flights unless the boarding passes include a QR code for each flight, even though the ATH-TLV flight only had a paper boarding pass, and the QR code was scanned and taken when boarding the plane. Accommodation: Wizzair argued that since payment for the extra night was made before the original flightβs scheduled departure, they are unable to reimburse the accommodation costs. However, it is clearly demonstrated that the reservation was made several hours after the cancellation notice was sent. Transportation: Wizzair contended that the tickets and invoices for transportation are invalid because they do not specify the direction of travel. Meals: Wizzair has reimbursed only the cost of lunch at McDonald's (5,030 HUF) and groceries at Lidl (1,310 HUF). However, they have refused to reimburse the receipts for breakfast and dinner, stating that these are invalid since they do not list the specific items orderedβonly the total amount, despite these being clearly legitimate restaurants. Additionally to the expenses listed above, due to the cancellation, we were forced to take two extra days off work each, as a result of the extended delay.- Budapest-Tel-aviv
- Economy
Alina Mihaela C
Verified | Jun 8, 2025Bologna-Bucharest
Economy
they said that is my fault. they changed a lot departure with many hrs and when we arrived in the airpot they said that we cannot do checking
- Bologna-Bucharest
- Economy
Florian C
Verified | Jun 8, 2025Bologna-Bucharest
Economy
No reason given
flight was canceled and we found flight from another city. was necessary to rent car because airline didnt help with transport from hotel to airport where they gave us another flight- Bologna-Bucharest
- Economy
Yair J
Verified | Jun 6, 2025Tel-aviv-Sofia
Economy
Claim escalated to airline
Problems at airport
Hello because of the flight cancellation we did order additional flight ticket that cost us more than the first flight ticket.- Tel-aviv-Sofia
- Economy
- Claim escalated to airline
Dionysios K
Verified | Jun 5, 2025Thessaloniki-Larnaca
Economy
Technical problems
The flight was scheduled to fly at 23:30 30 May, at the gate around 23:00 we were told that there will be a delay for about an hour due to techical issues. At 00:36 we were informed that the flight has been rescheduled 18:00 5/31/2025 ( through email and through airport announcement). Due to this I booked other tickets with other airline because I wanted a personal event , around 01:10 we were told that the plane will eventually fligh. We took off eventually at around 02:20- Thessaloniki-Larnaca
- Economy
Ishai G
Verified | Jun 5, 2025Tel-aviv-Sofia
Economy
Successful claim
Problems at airport
I got refund for the original flight. But the alternative flight to the closest airport plus a taxi cost x3.5 higher- Tel-aviv-Sofia
- Economy
- Successful claim
David M
Verified | Jun 3, 2025Barcelona-Warsaw
Economy
No reason given
The time of departure changed several times back and forth. The display at the airport was different to what the messages said. Email updates stopped with the last message indicating 23.07. The departures board at the airport indicated 23.55 for a while. Suddenly changes and boarding actually started much earlier. We stepped away for a coffee and almost missed the boarding. Then we spent over an hour already sitted in the aircraft- Barcelona-Warsaw
- Economy
Barbara S
Verified | Jun 3, 2025Schonefeld-Skopje
Economy
Successful claim
No reason given
I, Barbara Sadowska was denied a place on the plane flying from Berlin Brandenburg to Skopje on 9th of July 2023 (ref. no:(ref. no: SGVLJZ flight no 7740) due to apparent overbooking on Wizzair website. The boarding pass was attached. I was re-booked to fly from Berlin Brandenburg to Skopje on 11th of July 2023 (ref. no: SGVLJZ, flight no 7740) ) The copy of the second boarding pass was attached. I decided to stay in the hotel for 2 nights paid by Wizzair Berlin to wait for 11th July flight. This flight was cancelled by Wizzair. I had a very important meeting in the Ministry of Labour and Social policy in Skopje so I decided to fly from Berlin Brandenburg to Skopje vie Vienna on 12th of July 2023 by Scandinavian Airlines and subsequently had purchased: 1. A night stay in the hotel from 11th July/12th July ( the recipt was attached) 2. A taxi ride the hotel to the Berlin Brandenburg Airport ( recipt attached) 3. A ticket from Austrian Airlines to fly from Berlin Brandenburg to Skopje on 12th July 2023 ( recipt attached) I wish to claim a compensation for: a) Being denied to board the Wizzair flight Berlin Brandenburg β Skopje on 9th of July through no fault of the passenger b) Wizzair flight Berlin Brandenburg to Skopje being cancelled c) Cost of buying a night stay in a Berlin hotel, a cost of the ticket purchased from Austrian Airlines and a taxi ride from the hotel to the Berlin Brandenburg airport.- Schonefeld-Skopje
- Economy
- Successful claim
Flora Z
Verified | Jun 2, 2025Tirana-Barcelona
Economy
No reason given
I have lost my airbnb, and have to pay double for the new reservation airbnb. I have stayed eating out waiting for solution.- Tirana-Barcelona
- Economy
Pedro G
Verified | Jun 2, 2025Madrid-Warsaw
Economy
Successful claim
No reason given
I receive three emails gaving us information about the delays. First the flight was delayed till 20:26, later till 21:00 and in the third email they told us that it would be at 21:44. Finally we started fliyng close to 23:00.- Madrid-Warsaw
- Economy
- Successful claim
Zbynek Z
Verified | Jun 2, 2025Economy
Refund for the seats
Dear Customer Service, Thank you for your response. I am writing to express my dissatisfaction regarding my recent booking experience with Wizz Air. During the check-in process, I experienced difficulty with the website's interface, as there wasn't a clear and straightforward option for random seat selection - my intended preference. Instead, I found myself directed to select and pay for a specific seat, without any clear indication that a free random seating option was available or instructions on how to access this. I promptly proceeded to contact customer services about this issue, aiming to clarify my intention of merely adding an extra 10kg of luggage, not reserving a seat. However, the live chat service informed me that there was no possibility of a refund. This response poses a problem as it conflicts with the more recent communication I've received from you, stating that the already paid seats cannot be refunded. Given these circumstances, I would like to escalate this matter further, as I harbor concerns exploring the fields of digital marketing and the principles outlined in the Customer Act of 2024. The lack of transparency I've observed can easily be perceived as misleading and undermines fair customer treatment. It creates the negative impression of being tricked into paying for services that I did not intend to select. With clearer and more precise information, I would have made a different decision. In this case, the inadequate booking process seems to embody an opaque strategy, opposing principles of fair trade. Therefore, I kindly request that this matter is thoroughly investigated and appropriate corrective measures are undertaken, including the refund for the seat which I had no intention of paying for. If a satisfactory resolution to my problem is not found, I am prepared to take further legal steps to enforce my consumer rights. However, I am confident that such measures won't be necessary and that we can resolve this matter amicably. I appreciate your prompt attention to this matter and look forward to your timely response. Sincerely, Zbynek- Economy
- Loss: β¬30
- Desired solution
Refund
Apology / Voucher
Dominika G
Verified | Jun 2, 2025Madrid-Warsaw
Economy
Successful claim
No reason given
WizzAir send me three emails communicating the delay. The flight was programmed to start at 19:45 but in the first mail the informed that it will me moved to 20:26. Second email said that it would be at 21:00 and the third finally at 21:44. Finally the flight was close to 23:00 or even some minutes after, I set my phone to flight mode at 22:48 after sending a whatsapp to my partner (we were not sitted together).- Madrid-Warsaw
- Economy
- Successful claim
Anonymous member
Verified | Jun 2, 2025Economy
Completely ripped baggage, refusing compensation
I recently flew with Wizz Air and it was the worst travel experience Iβve ever had. They completely destroyed my suitcase at the airport β Iβm talking ripped to shreds beyond use. And instead of owning up to their mistake and handling it like a decent company would, they told me to take the bag back to my home country so I could get a written statement from a repair shop. Ridiculous, right? To add insult to injury, we had to wrap our broken suitcase in plastic just to get our belongings home β which cost us an extra 25 euros. Then, they made us pay 70 euros for βWizz Priorityβ just so we could carry our clothes on the plane. Plus, the written statement cost us another 20 euros. All of this was just to jump through their stupid hoops for a claim. After one month of chasing them down, they offered me a measly 50 euros β and only as Wizz credit (so Iβd have to fly with them again β like Iβd ever want to!). To top it all off, the 50 euros they promised me is actually only 47 euros in the Wizz account. Absolute scam. Wizz Airβs customer service is non-existent, their baggage handling is incompetent, and they clearly donβt care about their customers.
- Economy
- Loss: β¬200
- Desired solution
Refund
Victor K
Verified | Jun 2, 2025Tel-aviv-Budapest
Economy
No reason given
I bought tickets through Kiwi. Here is the last letter from them Kiwi.com agent May 27 15:11 Hi Victor, I understand your concern about the process of returning funds, And I am here to help clarify the situation. Initially, you paid $ 431.52 for 4 tickets. At the moment you have received return for a total of $ 373.50: $ 187.68 from Ryanair and $ 110 .47 and $ 75.35 from Wizzair. Both flights were canceled I paid 431.52 dollars for 4 tickets. 2 tickets (Tel Aviv - Budapest) Wizz company 2 tickets (Budapest - Tel Aviv) Ryanair Ryanair returned to me 187.68 $ Wizz company for one ticket $ 110.47, and for the second 75.35 $. did not enter the account- Tel-aviv-Budapest
- Economy
Eda B
Verified | May 31, 2025Economy
OVERCHARGED FOR LUGGAGE
Subject: Refund Request for Double Charge on Checked Baggage β Booking Reference YGJ8VI Dear Wizz Air Customer Service, I am writing to formally request a refund for being charged twice for my 10kg checked baggage on my recent flight, booking reference YGJ8VI. Prior to my flight, I had already paid for my checked baggage during the online check-in process. However, upon arrival at the airport, I was instructed to pay again. I was unaware that I needed to drop the bag at the check-in desk, and when I attempted to explain this to a staff member, they were dismissive and unhelpful. To add to the frustration, the flight was delayed by over an hour. Despite this, I remained patient. On the return leg of my journey, passengersβincluding myselfβwere left standing without any communication or explanation as to why we were not being allowed to board. What was most concerning, however, was that after paying twice for my suitcaseβnearly Β£100 in totalβI observed six other white passengers going through the same process without being asked to prove payment for their baggage. I personally asked them if they had paid for their luggage and they all confirmed that they had not been charged again. This inconsistency in treatment has led me to question whether racial bias played a part in the way I was treated. I am therefore requesting a full refund for the second baggage charge, which I believe was unfair and discriminatory. I have attached my payment receipts for your reference I hope Wizz Air will treat this matter with the seriousness it deserves and respond promptly. Thank you for your time and attention. I look forward to your response.- Economy
- Loss: β¬100
- Desired solution
Refund
Diego P
Verified | May 30, 2025Tel-aviv-Warsaw
Economy
No reason given
I cancelled the power to AirAdvisor.- Tel-aviv-Warsaw
- Economy
Radoje F
Verified | May 29, 2025Belgrade-Malmoe
Economy
No reason given
Nismo dobili informacije zasto je let otkazan. Planiramo vreme polaska bilonje 9 maja 2025 u 20.35 a Na krajnju destinaciju stigli smo dana 10 maja u 13.10. Vise Od 9 sati proveli smo bez vode, hrane i informativa Na Beogradskom aerodromu. Veoma haoticna organizacija penocista u hotelu Gde smo spavali smo 2.30 sati.- Belgrade-Malmoe
- Economy
Zoran S
Verified | May 29, 2025Belgrade-Malmoe
Economy
No reason given
Let je zakazan za 09.05.2025. Vreme poletanja 20,35 h, nismo dobili ni vodu ni hranu do sutradan u 07,00h poleteli smo 10.05.2025. I stigli smo u Malmeu u 13,10 h. Hotelski smestaj je organizovana veoma kasno 03.40 tako da je veoma puno sati provedeno na aerodromu bez vode i hrane i bez informacija. Prodavnice na aerodromu su bile zatvorene. Putnik Radoje Filipovic je imao asistenciju i ja sam mu pomagao kao licu sa invaliditetom. Bilo je to naporno i za mene i za njega.- Belgrade-Malmoe
- Economy
Tamari G
Verified | May 28, 2025Athens-Kutaisi
Economy
No reason given
It was delayed twice and then canceled, while we already were at the gate waiting. We get to destination the next day.- Athens-Kutaisi
- Economy
Nataliia O
Verified | May 22, 2025Schonefeld-Skopje
Economy
Successful claim
Weather conditions
I was on 22.00 in the airport, registered, pass the passport control and came to the gate, waited there till 21.45 and then it was announced that our flight was cancelled. I tried to contact the company and they sent no representative on the information board, there were no possibility to obtain any information, so I booked by myself a hotel and bought another tickets for 4 January 2025. WizzAir suggested to exchange my tickets on next Thursday flight, but I couldnβt wait almost a week. So, after this I found out that WizzAir added to my account bonuses on amount of ticket price, but rejected to compensate all related with such cancel expenses as hotel booking and purchase of new tickets. I got a stress as I missed my flight and I missed a family holiday with a sister of mine who waited me in Skopje.- Schonefeld-Skopje
- Economy
- Successful claim
Olga C
Verified | May 21, 2025Krakow-Bucharest
Economy
No reason given
The airline did not communicate what was happening. I passed security only to find no one at the gate and no information was available anywhere. It was very unpleasant to have to get back from security area to the check-in to be able to speak with someone from wizzair. A total mess.- Krakow-Bucharest
- Economy
Linda B
Verified | May 15, 2025Economy
My Trip On Line
I attempted to check in online at Gatwick airport and was directed to My Trip On-Line by Wizz Air. This was not successful and I had to pay at the airport (Β£43) for staff to do this. On return from Larnaca on 13/5/25 I contacted My Trip on-line to again try to check in (unsuccessfully). It was on the Wizz Air website. Again I had to pay 50 Euros at the airport to check in. My back called me today to notify me that My Trip On-line had attempted to take out Β£79 from my bank account. I was notified by my bank that My Trip On-line is a SCAM company which uses Wizz Air website. I would like the money I paid for my boarding cards to be refunded please.- Economy
- Loss: β¬100
- Desired solution
Refund
Roger C
Verified | May 13, 2025Tirana-London
Economy
Successful claim
Technical problems
We were supposed to depart at 07:50pm from Tirana and arrive in London Luton at 22:10. Instead Wizz Air kept delaying out flight and we only landed at 01:40 (next day). Definitely more than 3 hours delayed. Wizz Air did not provide any vouchers for food or travel.- Tirana-London
- Economy
- Successful claim
Nikos K
Verified | May 11, 2025Beauvais-Larnaca
Economy
Successful claim
No reason given
We are a family of four, Nikos Kaniklidis, Vasiliki Georgiadou, and our two children Sofia Kaniklidou and Andreas Kaniklidis. We were traveling back home from Paris Beauvais to Larnaca on 02/09/2022 with Wizzair flight number W6 4596, confirmation code HMYLTB. We were informed by sms and by email from Wizzair at 17:00 on 02/09/2022 that our flight W6 4596 BVA β LCA has been cancelled. We had a phone call later from Wizzair asking us not to travel to airport because of the flight cancellation and that we have to arrange our return to Larnaca by ourselves and send the all the expenses to wizzair. We manage to return to Cyprus via Athens with the lowest possible cost. We claim our absolutely necessary expenses we had to make as a family travelling back home. We arrived home on Sunday 4/9/2022 late afternoon. Following a claim procedure on wizzair site they finally replied to us on 26/10/2022 that that the flight was cancelled due to unexpected conditions and that they regret to inform us that no compensation is due. Please find below our claim due to the cancellation of our flight. 1. Compensation according to Article 7 of the Regulation (EC) No 261/2004, 4 persons X 400β¬ = 1.600,00β¬ 2. Bus tickets to Aeroport Paris β Beauvais 4 persons X 18β¬= 72,00β¬ 3. Air Tickets Paris β Athens 371,44β¬ 4. Air Tickets Athens β Larnaca 743,36β¬ 5. Accommodation for one night 145,50β¬ 6. Meals and refreshments 142,80β¬ 7. Transfers from and to airports 129,09β¬ 8. Parking delay at Larnaca Airport 8,00β¬ All the original invoices and payment receipts for all of the expenses above are kept and are available to support our case if needed. We are at your disposal for any clarifications or information you may need. Thank you- Beauvais-Larnaca
- Economy
- Successful claim
Hyman B
Verified | May 11, 2025Tel-aviv-London
Economy
Successful claim
No reason given
They claim that it was more than 14 days notice But I can confirm that I received the email of cancellation only 9 days before departure date- Tel-aviv-London
- Economy
- Successful claim
Petar B
Verified | May 10, 2025Barcelona-Belgrade
Economy
Successful claim
Problems at airport
My flight was cancelled, but the agency (eSky) through which I bought the ticket did not show any cancellation. I was forced to stay in Barcelona for 3 extra days and had to purchase a new ticket at the airport from Menzies (WizzAir representative) for β¬267.99. I also had other expenses related to accommodation and meals. I request a refund and compensation under passenger rights.- Barcelona-Belgrade
- Economy
- Successful claim
Tigran F
Verified | May 8, 2025Dortmund-Yerevan
Economy
Successful claim
Technical problems
Flight W6-4425 from Dortmund to Yerevan on April 29, 2025 was severely delayed and eventually arrived more than 6 hours late. After boarding the aircraft at the scheduled time (16:40 local time), passengers remained inside the plane for about 5 hours due to a technical issue. Then we were told the flight would be diverted to Budapest to change the crew, and only then continue to Yerevan. We arrived in Yerevan on April 30 at around 06:00 local time, instead of the original scheduled arrival time of April 29 at 23:05. In addition, none of the checked baggage was delivered to Yerevan. All baggage was offloaded in Dortmund without informing passengers, and we had to file claims at the airport, waiting an additional 1β2 hours. Wizz Airβs system incorrectly registers the delay as only 2 hours, so we were unable to submit a proper claim via their website. When I tried to reply to their customer service email, it bounced back due to their inbox being full. We request compensation for both myself and my wife, Mrs. Tatevik Navasardyan, who was traveling with me on the same reservation. We also paid an extra $47 for overweight baggage that was never transported.- Dortmund-Yerevan
- Economy
- Successful claim
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