Wizz Air complaints: comments, page 5
626 comments
Anonymous member
Verified | Sep 23, 2025Hahn-Varna
Premium economy
Unverhältnismäßig hohe Zusatzkosten
PMZ2RW - Flug-Bestätigungs-Code We flew from Frankfurt Hahn to Varna on 12-08-2025. Due to checking in at the airport, we had to pay an additional fee of €94. Given the ticket price, we find this to be more than extortionate and almost outrageous, especially since this check-in took the staff less than a minute. In view of this procedure, we are unable to write a good review. I request an explanation and compensation.
Overall
zusätzlich hohe Gebühr für ein Check-in am Flughafen, das keine zwei Minuten gedauert hat
- Hahn-Varna
- Premium economy
Dorottya S
Verified | Sep 22, 2025
Dubai-Budapest
Economy
Successful claim
Airline notified me only on 19th June about flight cancellation which was scheduled to depart on 27th June from Dubai DXB to Budapest BUD airport. I opened a claim which they rejected.
- Dubai-Budapest
- Economy
- Successful claim
Costin Mihai C
Verified | Sep 21, 2025Bucharest-Larnaca
Economy
No reason given
The company informed us via email in the morning of the flight that we have a delay of 2 hours. But actually in the airport we stayed for longer, and spent another 30 minutes in the plane, so in total, the delay was 3 hours and 20 minutes. The plane landed in Larnaca 3 hours and 20 minutes later than planned causing us to lose the business meetings we had in the morning. We landed at 13:30 in Larnaca.- Bucharest-Larnaca
- Economy
Maria Cristina I
Verified | Sep 21, 2025Bucharest-Larnaca
Economy
No reason given
The company informed us via email in the morning of the flight that we have a delay of 2 hours. But actually in the airport we stayed for longer, and spent another 30 minutes in the plane, so in total, the delay was 3 hours and 20 minutes. The plane landed in Larnaca 3 hours and 20 minutes later than planned causing us to lose the business meetings we had in the morning. We landed at 13:30 in Larnaca.- Bucharest-Larnaca
- Economy
Ali Y
Verified | Sep 21, 2025Krakow-Mulhouse
Economy
Successful claim
No reason given
hello good day. our flight dated 08/sep/2025 at 13:55 from Poland Krakow to Basel-Mulhouse (W6 2029) was cancelled and the next day, 9/sep/2025 at 11:50, it was cancelled when we wanted to stay at the hotel again in the evening with new boarding passes and we stayed at the hotel that evening and the next day we went to the airport again and took our flight and 1 day was wasted we even waited 36 hours and on top of that we stayed at the hotel and I paid the hotel expense from my pocket. wizz air company was no help at the airport. that is why I am complaining.- Krakow-Mulhouse
- Economy
- Successful claim
Tibor K
Verified | Sep 21, 2025Kutaisi-Budapest
Economy
Successful claim
No reason given
Appologies, normally I dont record my phonecalls, but what happened is that the company did not have any flight which would be sooner than 7 days from the canceled one, so they suggested me to ask for a refund and compensation. They even said that I should find another company to find our transport. The person was respectful and helpful, but that did not help me untie my issue. That had to be done by me. Basically we didnt even know what happened. We just received a plain sms text that the flight is first 2 times delayed and then canceled. Its a big incovinience aince on mondaybI was scheduled to go to the job and now I have to take 2 days off because of the prolonged flight which we had to find by ourselves. My mother has a CT on tuesday. Now she will miss it. And about the money, ok we have the hotel for one night by wizzair, but the lunch iant paid thats why we included it in an attachments as a GEL and invoice in EUR. The same with the stay for one night in Larnaka Cyprus. And as well new ticket to larnaka and than to budapest. The airline did not provide any details until maybe 8.30 when all of others wizzair planes left to rome, krakow, athenes and others aready left. Only Budapest had issues.- Kutaisi-Budapest
- Economy
- Successful claim
Roberto P
Verified | Sep 19, 2025Mulhouse-Bucharest
Economy
Strike
The wizzair just sent a email that the fligth was move from basel airport to the german airport because a france airports stripe. Also in the new airport departure the stimate time to departure was before 5pm and we departure after 7pm as the plane was with son issues and the restart the plane system etc- Mulhouse-Bucharest
- Economy
Milos C
Verified | Sep 17, 2025Budapest-Gran Canaria
Economy
Successful claim
Technical problems
The flight was initially delayed for 45 minutes after which we took off only two land one hour later at Rome Fiumicino airport FCO for technical issues. The airplane was decomissioned and there we waited for another one for over 2 and 1/2 hours and finally arrived at Las Palmas airport at 20:11, 3 hours and 31 minutes later than scheduled (at 16:40)- Budapest-Gran Canaria
- Economy
- Successful claim
Irinka K
Verified | Sep 16, 2025Larnaca-Sofia
Economy
No reason given
Due to the delay Irinka Kuklova missed connections Sofia to Veliko Turnovo last bus, then had to stay at bus station all night until morning 6am when first bus for next day. For a woman at 78 years old travelling alone this was horrible experience, almost impossible to stay all night awake sitting in the bus station and this is after having a very long time due to delay at the airport. At the airport while waiting the personnel from Wizz air were moving them and making them to stand still, but Irinka is with osteoarthritis on knees and very difficult to stay standing and holding her luggage 10kg.- Larnaca-Sofia
- Economy
Petia K
Verified | Sep 16, 2025Larnaca-Sofia
Economy
Successful claim
No reason given
We did not arrive on airport on time, with 4 hours delay we missed our transport to take us 250 km from Sofia to Veliko Turnovo. We end up paying again for transport to our final destination after being exhausted. I was supposed to work online following day, with so many hours travelling this was not possible.- Larnaca-Sofia
- Economy
- Successful claim
Anonymous member
Verified | Sep 16, 2025Bucharest-Bologna
Economy
Wizz Air Denied Boarding Compensation
Subject: Claim for Compensation under EC Regulation 261/2004 – Flight W43139 Dear Wizz Air Customer Service, My name is Mihai Oprea. I was a passenger with a confirmed reservation (booking reference PM243G) for flight W43139 from Bucharest Henri Coandă to Bologna on [16/09/2025]. Due to overbooking, I was denied boarding against my will. According to EC Regulation 261/2004, I am entitled to compensation of 250 EUR. In addition, I incurred a financial loss of 500 EUR because I had reserved a car to purchase upon arrival, which I could not finalize due to being denied boarding. I kindly request the compensation of 250 EUR to be transferred to my bank account. Please let me know what details you require to process this payment. Thank you in advance for your assistance. Best regards, Mihai OpreaOverall
- Astazi am fost pasager in standby , si zborul meu a fost decalat , dupa data de 16/09/2025 pa data de 19/09/2025 pentru aceeași rutǎ . Am ales însă sǎ plec a doua zi dimineață pe ruta București H.Coanda catre Bergamo. Tot acest fapt m-a facut sa pierd pi
Personalul wizzair a incercat totusi sa găsească soluții .
- Bucharest-Bologna
- Economy
- Loss: €500
- Desired solution
Maria V
Verified | Sep 15, 2025Budapest-Warsaw
Economy
My Wizz Air flight was delayed by over 5 hours
My Wizz Air flight was delayed by over 5 hours with almost no updates from the staff. Communication was poor, and no proper assistance was offered during the wait. Very disappointing experience.Overall
- Customer service
- None
- Budapest-Warsaw
- Economy
- Loss: €100
- Desired solution
Refund
Adrian O
Verified | Sep 15, 2025Suceava-London
Economy
Successful claim
I had everything OK to fly, I done the online check in, but they told me with few hours before my fly is in 22 September, thy move 60 people from this plane in a week late.i got a alternative ticket tru Bucharest and Istanbul and I will be today Monday 15 in london. I lose one day work but not all the week.cost me 6-700 £ and one day work and not sleeping and stay 24 hours on airports
- Suceava-London
- Economy
- Successful claim
Alfred Lawrence L
Verified | Sep 14, 2025Gdansk-Aberdeen
Economy
Successful claim
No reason given
Flight from Gdansk to Aberdeen delayed 6 hours.Scheduled take off time 7.15am, actual take off 1.20pm- Gdansk-Aberdeen
- Economy
- Successful claim
Tracey G
Verified | Sep 12, 2025London-Antalya
Economy
customer service failed to fix problem
Flight number A1W52Z from Luton to Antalya on the 19th August flying back 24th August W95331 – Tracey Gibbs 29th August 2025 Dear Sir/Madam, I am writing to make a formal complaint regarding the unacceptable treatment I received from Wizz Air in connection with my flights to Antalya (Flight A1W52Z, 19th August) and my return flight (W95331, 24th August), booked via Trip.com. Despite repeated attempts to resolve issues in advance, I was subjected to ongoing problems which caused severe stress, unnecessary financial loss, and disruption to my travel. Summary of Issues: 1. Incorrect Booking Details: Trip.com failed to provide my personal details (name, email, contact information) correctly to Wizz Air. This meant I was unable to manage my booking properly, and both parties repeatedly referred me back to each other instead of resolving the issue. 2. Luggage Allowance Payment Failure: o I attempted to upgrade my baggage from 10kg to 20kg. Wizz Air’s system failed to process this online. o I provided my card details three times via your automated system. Although I received a receipt for €184, Wizz Air later stated no payment was received. o At Antalya Airport, I was refused check-in until I made an additional payment, despite Wizz Air having confirmed before departure that the upgrade was complete. 3. Customer Service Failures: o I spent hours over several days on calls to your customer service team. I was repeatedly transferred between Wizz Air and Trip.com without resolution. o These calls were distressing and, on more than one occasion, left me in tears. As your calls are recorded, I request that they be reviewed as evidence of the distress caused. 4. Boarding Pass Issues: o Before departure, I was unable to check in online due to the error message: “Your email address is being used by someone else”. This was again due to incorrect booking details not being corrected. Legal Position – Passenger Rights Under EU Regulation 261/2004, passengers are entitled to: • A full refund of any amounts wrongly charged or duplicate payments. • Reimbursement for any additional costs incurred due to airline errors. • Compensation where the airline fails to provide services in line with its legal and contractual obligations. Given Wizz Air’s failure to provide a functioning booking system, its failure to honour confirmed payments, and the serious distress caused by its mishandling of this situation, I believe I am entitled not only to a full refund of duplicate/incorrect charges but also to compensation for the financial loss, inconvenience, and emotional distress caused. What I Require: • An urgent investigation into this matter. • A full refund of all incorrect and duplicate charges made to my card. • Written confirmation of what payments were actually processed. • Compensation in accordance with EU Regulation 261/2004 and Wizz Air’s own obligations to passengers. If I do not receive a satisfactory response within 7 days, I will escalate this matter through my legal representatives and file a formal complaint with the UK Civil Aviation Authority (CAA) and the Hungarian Civil Aviation Authority, as well as initiating legal proceedings if necessary. I trust that Wizz Air will treat this matter with the seriousness it deserves and respond without delay. Yours faithfully, Tracey GibbsOverall
- poor customer service failed to fix problem
- none would never use again
- London-Antalya
- Economy
- Loss: €150
- Desired solution
Sander S
Verified | Sep 10, 2025Bucharest-Budapest
Economy
Successful claim
No reason given
we were delayed by 3 and a half hours, and we were told nothing all the time. they did not want to help us in any way.- Bucharest-Budapest
- Economy
- Successful claim
Alina B
Verified | Sep 3, 2025Dubai-Bucharest
Economy
Cerere rerutare,achiziție booking
Subject: Request for clarification and rerouting – Reservation CFEQ2F, Abu Dhabi – Bucharest, 21 January 2026 Dear Wizz Air Customer Relations, My name is Botea-Cîrciuvoianu Alina Daniela, the holder of reservation CFEQ2F, booked via Booking.com for my family: Botea-Cîrciuvoianu Alina Daniela Botea Cornel Luis Botea Sebastian Daniel Botea Roua Alexandra It has come to my attention that Wizz Air has ceased operating flights on the Abu Dhabi – Bucharest route. I learned about this change indirectly, through another family traveling with us, who were notified and compensated by Wizz Air. In our case, however, we have not received any official notification (neither by email nor via the app), and my booking does not appear in the Wizz system, although Booking.com provided me with this code and directed me to contact you. Since our outbound flight is already confirmed on the Bucharest – Dubai route and we must return to Romania around 21 January 2026, I kindly request that you: 1. Rebook, free of charge, all passengers under reservation CFEQ2F on a Dubai – Bucharest flight operated by Wizz Air, on 20, 21, or 22 January 2026 (whichever is available and closest to our original travel date). or 2. If rerouting is not possible, provide immediate clarification regarding the status of our reservation and available refund options. I would like to remind you that under Regulation (EC) No 261/2004, in case of flight cancellations, passengers are entitled to: a full refund of the ticket price, or rerouting to an alternative route, under comparable conditions and at no extra cost. I kindly ask you to handle this matter urgently, as this is a family trip with two young children, and itinerary stability is essential. I look forward to your prompt reply. Respectfully, Botea-Cîrciuvoianu Alina Daniela Tel 0725038556 Subiect: Solicitare clarificare și rerutare – Rezervare CFEQ2F, Abu Dhabi – București, 21 ianuarie 2026 Stimați reprezentanți Wizz Air, Mă numesc Botea-Cîrciuvoianu Alina Daniela, titulara rezervării CFEQ2F, efectuată prin Booking.com pentru familia mea: Botea-Cîrciuvoianu Alina Daniela Botea Cornel Luis Botea Sebastian Daniel Botea Roua Alexandra Conform informațiilor oficiale, Wizz Air a încetat operarea zborurilor pe ruta Abu Dhabi – București. Am aflat despre această modificare indirect, printr-o altă familie care călătorește împreună cu noi și care a fost notificată și compensată de Wizz Air. În cazul nostru, nu am primit nicio informare oficială (nici pe e-mail, nici în aplicație), iar rezervarea mea nu apare pe platforma Wizz, deși Booking.com m-a direcționat către dumneavoastră cu acest cod. Având în vedere că zborul dus este deja confirmat pe ruta București – Dubai, iar noi trebuie să revenim în România în jurul datei de 21 ianuarie 2026, vă rog respectuos să dispuneți: 1. Rerutarea gratuită a pasagerilor din rezervarea CFEQ2F pe un zbor Dubai – București operat de Wizz Air, în datele 20, 21 sau 22 ianuarie 2026 (cea mai apropiată opțiune disponibilă). sau 2. În lipsa acestei soluții, clarificarea imediată a situației rezervării și opțiunile de rambursare. Menționez că, potrivit Regulamentului (CE) nr. 261/2004, în cazul anulării unui zbor, pasagerii au dreptul la: rambursarea integrală a sumei plătite sau redirecționare către o rută alternativă, în condiții comparabile și fără costuri suplimentare. Vă rog să tratați această solicitare cu celeritate, întrucât este vorba despre o călătorie de familie cu doi copii mici, iar stabilitatea itinerariului este esențială. Aștept răspunsul dumneavoastră oficial în cel mai scurt timp. Cu respect, Botea-Cîrciuvoianu Alina Daniela Tel 0725038556Overall
- Nu am nicio notificare nicăieri,nu găsesc rezervarea
- Mesele
- Dubai-Bucharest
- Economy
- Loss: €16000
- Desired solution
Other - Subject: Request for clarification and rerouting – Reservation CFEQ2F, Abu Dhabi – Bucharest, 21 January 2026 Dear Wizz Air Customer Relations, My name is Botea-Cîrciuvoianu Alina Daniela, the holder of reservation CFEQ2F, booked via Booking.com for my family: Botea-Cîrciuvoianu Alina Daniela Botea Cornel Luis Botea Sebastian Daniel Botea Roua Alexandra It has come to my attention that Wizz Air has ceased operating flights on the Abu Dhabi – Bucharest route. I learned about this change indirectly, through another family traveling with us, who were notified and compensated by Wizz Air. In our case, however, we have not received any official notification (neither by email nor via the app), and my booking does not appear in the Wizz system, although Booking.com provided me with this code and directed me to contact you. Since our outbound flight is already confirmed on the Bucharest – Dubai route and we must return to Romania around 21 January 2026, I kindly request that you: 1. Rebook, free of charge, all passengers under reservation CFEQ2F on a Dubai – Bucharest flight operated by Wizz Air, on 20, 21, or 22 January 2026 (whichever is available and closest to our original travel date). or 2. If rerouting is not possible, provide immediate clarification regarding the status of our reservation and available refund options. I would like to remind you that under Regulation (EC) No 261/2004, in case of flight cancellations, passengers are entitled to: a full refund of the ticket price, or rerouting to an alternative route, under comparable conditions and at no extra cost. I kindly ask you to handle this matter urgently, as this is a family trip with two young children, and itinerary stability is essential. I look forward to your prompt reply. Respectfully, Botea-Cîrciuvoianu Alina Daniela Tel 0725038556 Subiect: Solicitare clarificare și rerutare – Rezervare CFEQ2F, Abu Dhabi – București, 21 ianuarie 2026 Stimați reprezentanți Wizz Air, Mă numesc Botea-Cîrciuvoianu Alina Daniela, titulara rezervării CFEQ2F, efectuată prin Booking.com pentru familia mea: Botea-Cîrciuvoianu Alina Daniela Botea Cornel Luis Botea Sebastian Daniel Botea Roua Alexandra Conform informațiilor oficiale, Wizz Air a încetat operarea zborurilor pe ruta Abu Dhabi – București. Am aflat despre această modificare indirect, printr-o altă familie care călătorește împreună cu noi și care a fost notificată și compensată de Wizz Air. În cazul nostru, nu am primit nicio informare oficială (nici pe e-mail, nici în aplicație), iar rezervarea mea nu apare pe platforma Wizz, deși Booking.com m-a direcționat către dumneavoastră cu acest cod. Având în vedere că zborul dus este deja confirmat pe ruta București – Dubai, iar noi trebuie să revenim în România în jurul datei de 21 ianuarie 2026, vă rog respectuos să dispuneți: 1. Rerutarea gratuită a pasagerilor din rezervarea CFEQ2F pe un zbor Dubai – București operat de Wizz Air, în datele 20, 21 sau 22 ianuarie 2026 (cea mai apropiată opțiune disponibilă). sau 2. În lipsa acestei soluții, clarificarea imediată a situației rezervării și opțiunile de rambursare. Menționez că, potrivit Regulamentului (CE) nr. 261/2004, în cazul anulării unui zbor, pasagerii au dreptul la: rambursarea integrală a sumei plătite sau redirecționare către o rută alternativă, în condiții comparabile și fără costuri suplimentare. Vă rog să tratați această solicitare cu celeritate, întrucât este vorba despre o călătorie de familie cu doi copii mici, iar stabilitatea itinerariului este esențială. Aștept răspunsul dumneavoastră oficial în cel mai scurt timp. Cu respect, Botea-Cîrciuvoianu Alina Daniela Tel 0725038556
Hajnalka N
Verified | Aug 31, 2025Milano-Budapest
Economy
Technical problems
Dear Wizz Air Customer Service, I am writing to request compensation under EC Regulation 261/2004 for the significant delay of flight [JÁRATSZÁM, pl. W6 1234] scheduled to depart on 24 August 2025 at 21:45 from Milan Malpensa (MXP) to (BUD). The original departure time was 21:45, but we received an email informing us that the new departure would be at 00:20. However, the actual departure was further delayed and occurred at 01:03. We were present at the airport two hours before the original departure time, as instructed, which resulted in over 5 hours of waiting. The delay was reportedly due to a technical issue, which, according to EC 261/2004, is not considered an extraordinary circumstance and does not exempt the airline from liability. Based on the length of the delay and the distance of the flight, I am requesting compensation of [€250 / €400 – a távolságtól függően] in accordance with Article 7 of Regulation (EC) No 261/2004. Please find my booking details below: - Passenger name: HAJNALKA NEMETH - Booking reference: AM2HJD - Flight number: W6 2338 - Date of travel: 24 August 2025 - Route: Milan Malpensa (MXP) – (BUD) I kindly ask for the compensation to be processed within the legal timeframe. Best regards, [HAJNALKA NEMETH hajnalka.nemeth94@gmail.com- Milano-Budapest
- Economy
Dóra S
Verified | Aug 31, 2025Milano-Budapest
Economy
Technical problems
Dear Wizz Air Customer Service, I am writing to request compensation under EC Regulation 261/2004 for the significant delay of flight: W6 2338 scheduled to depart on 24 August 2025 at 21:45 from Milan Malpensa (MXP) to Budapest (BUD). The original departure time was 21:45, but we received an email informing us that the new departure would be at 00:20. However, the actual departure was further delayed and occurred at 01:03. We were present at the airport two hours before the original departure time, as instructed, which resulted in over 5 hours of waiting. The delay was reportedly due to a technical issue, which, according to EC 261/2004, is not considered an extraordinary circumstance and does not exempt the airline from liability. Based on the length of the delay and the distance of the flight, I am requesting compensation in accordance with Article 7 of Regulation (EC) No. 261/2004. Please find my booking details below: - Passenger name: HAJNALKA NEMETH - Booking reference: AM2HJD - Flight number: W6 2338 - Date of travel: 24 August 2025 - Route: Milan Malpensa (MXP) – (BUD) - Passenger name: DORA SZATHMARY - Booking reference: AM2HJD - Flight number: W6 2338 - Date of travel: 24 August 2025 - Route: Milan Malpensa (MXP) – (BUD) I kindly ask for the compensation to be processed within the legal timeframe. Best regards, DORA SZATHMARY; HAJNALKA NEMETH dora.szathmary92@gmail.com; hajnalka.nemeth94@gmail.com- Milano-Budapest
- Economy
Ewa Maria L
Verified | Aug 30, 2025Gdansk-Trondheim
Economy
Successful claim
No reason given
The flight disruption was very critical to me as I was flying for my PhD defense and such a delays caused me a lot of stress and organizational problems- Gdansk-Trondheim
- Economy
- Successful claim
Andrei F
Verified | Aug 29, 2025Bucharest-Krakow
Economy
Successful claim
I was flying from Bucharest to Krakow and Wizz Air claim that there are not enough places in the aeroplane; we agreed to get the €250 compensation and leave with the next flight, compensation voucher have been signed. My partner received the compensation but because there was an issue with my email address my Claim was not resolved. I tried to contact them several times to resolve the claim but that was unsuccessful. I have called several times and I opened several claims but they were closed as merged with absolutely no resolution.
- Bucharest-Krakow
- Economy
- Successful claim
Mina G
Verified | Aug 27, 2025Schonefeld-Belgrade
Economy
Weather conditions
-The aircraft was held on the ground at Berlin airport for about an hour and a half after boarding - it was almost complete but there was an extra passenger on board. Wizz Air seems to have made some kind of sales error, selling 2 tickets for one seat. This passenger, a young woman, had no other place to sit on a sold out flight. After the passenger agreed to leave, we had to wait 40 minutes for her luggage to be recovered from Cargo. The aircraft crew informed us what was going on. - This delay meant that once we got to Belgrade, we reached a severe storm and we could not land. We circled above Belgrade airport for half an hour until we flew to Timisoara in Romania, as we only had 40 minutes of fuel left. Once we landed in Romania, we waited there without leaving the plane for an other hour for the storm to pass before refuelling and flying back to Belgrade. The cabin crew informed us of what was happening but we didn't get any food or drink for the prolonged period that we were held in the airplane.- Schonefeld-Belgrade
- Economy
Magdalena J
Verified | Aug 26, 2025Funchal-Katowice
Economy
No reason given
No information from Airline. Having information on table I was informed that flight was canceled. Aditionally no support with hotel so we was force to spend night at airport flor. About flight back we get know in the morning by calling myself to operator.- Funchal-Katowice
- Economy
Filip V
Verified | Aug 25, 2025Prague-Larnaca
Economy
Technical problems
Do cílové destinace jsme dorazili přibližně o 3,5 hodiny později oproti původnímu plánovanému příletu. O zpoždění nám letecká společnost oznámila pouze to, že vzniklo z technických důvodů, avšak bližší vysvětlení nám poskytnuto nebylo. Po celou dobu čekání jsme od společnosti neobdrželi žádnou péči – nebyly nám nabídnuty ani nápoje, ani občerstvení či poukázky na stravu. Byli jsme tak nuceni zakoupit si jídlo a pití až na palubě letadla, kde jsou ceny výrazně předražené, což pro nás znamenalo neplánované finanční výdaje. Toto zpoždění nám způsobilo značné nepříjemnosti, jelikož jsme přišli o část dovolené a museli jsme upravit již naplánovaný program. V mém případě došlo i ke ztrátě peněz, protože jsem měl rezervovanou placenou službu v cílové destinaci, kterou kvůli pozdnímu příletu nebylo možné využít. Celkově tedy zpoždění nejen prodloužilo naši cestu a způsobilo únavu, ale navíc vedlo i k přímým finančním ztrátám.- Prague-Larnaca
- Economy
Sanja N
Verified | Aug 24, 2025Barcelona-Belgrade
Economy
No reason given
I am filing a claim under EU Regulation 261/2004 for flight W6 4116 (Barcelona → Belgrade, 20 Aug 2025). • Scheduled arrival: 00:55 • Actual arrival (door open): 04:35 • Arrival delay: ~3h 40m This exceeds the 3-hour threshold confirmed by the CJEU (Germanwings, C-452/13), entitling me to €400 compensation (Art. 7 EU261). Although there was adverse weather later that night, this aircraft was already ~34 minutes late before the storm/airport closure. Under Pešková, C-315/15 and Eglītis, C-294/10, extraordinary circumstances do not exempt liability if the delay is not solely attributable to them or if all reasonable measures were not taken. I therefore request froom Wizzair • Payment of €400 compensation • Disclosure of the supporting records (Eurocontrol slot messages, Captain’s report, IATA delay codes, off-block/on-block times). These are the same documents that the Agencia Estatal de Seguridad Aérea (AESA) will request if I escalate. Right to care breach (Art. 9): Passengers were confined on board for nearly 2 hours and only given water. As a diabetic and cardiac patient, this lack of refreshments caused serious health risk and will also be raised with AESA. Passenger: Sanja Nikolić Booking reference: PRZ45E Flight: W6 4116 (20 Aug 2025)- Barcelona-Belgrade
- Economy
Snezhana L
Verified | Aug 22, 2025Kutaisi-Budapest
Economy
I am writing to formally request reimbursement and compensation for being denied boarding on my confirmed Wizz Air flight from Kutaisi to Budapest on 13 August 2025 (W62248, PNR: ALPVPG). See the screenshots attached. I hold a valid Hungarian permanent residence card (plastic version, non-biometric) with an expiry date in 2027. According to the transitional provisions of Act XC of 2023 on the Entry and Residence of Third-Country Nationals, all permanent residence permits issued before 1 January 2024 remain valid until their printed expiry date, regardless of format. My card meets this requirement fully. Despite this, after passing passport control without issue and boarding the aircraft, I was removed from the plane in front of other passengers by Wizz Air staff, who claimed my residence card was “outdated.” This was incorrect and caused significant humiliation and distress. I would also like to note that neither on the Wizz Air website nor in the mobile app is there any information stating that non-biometric Hungarian permanent residence permits, if valid and unexpired, are not accepted for travel. Following the incident: I lost my return Wizz Air ticket Kutaisi–Tbilisi (value: 31,340 HUF). I was forced to remain in Georgia for an additional three days. I had to purchase a Pegasus Airlines ticket from Tbilisi to Budapest on 16 August 2025 for 93,238 HUF, where I encountered no issues with my residence card. This incident caused: - Direct financial losses – total of 124,578 HUF for additional and unused tickets. - Loss of time – three extra days abroad unnecessarily. - Severe humiliation – public removal from the aircraft after boarding. - Significant emotional stress – negatively affecting my well-being. Under Regulation (EC) No 261/2004, denied boarding without lawful grounds entitles passengers to: • Reimbursement of additional travel expenses (Kutaisi–Tbilisi and Pegasus tickets). • Compensation of €250–€400 (depending on route distance) for denied boarding. I therefore request: 31,340 HUF – Kutaisi–Tbilisi ticket. 93,238 HUF – Pegasus Airlines ticket. EU261 compensation - for denied boarding. Compensation for humiliation and distress. A formal complaint was submitted to Wizzair, to which they responded by requesting a Denied Boarding Form—a document that, by standard procedure, should have been issued at the time of the incident. I confirmed that no such form was provided by Wizzair ground staff in Kutaisi. Despite this, Wizzair has now instructed me to obtain the document myself. I must respectfully assert that this request is both unreasonable and procedurally inappropriate. As the airline operating the flight, Wizz Air maintains direct access to internal systems and operational records, including: Passenger manifests and gate logs Incident reports filed by crew or ground staff Communications between your contracted agents and central operations Wizzair—whether employed directly or via third-party handlers—are part of their operational network. It is therefore incumbent upon Wizz Air to retrieve the relevant documentation internally, rather than shifting the administrative burden onto the passenger, particularly one who has already been subjected to undue inconvenience. We request that Wizzair obtains the necessary documentation from its team in Georgia and proceed with the compensation process without further delay. We look forward to your prompt cooperation.
- Kutaisi-Budapest
- Economy
Linda A
Verified | Aug 22, 2025London-Antalya
Economy
Damaged checked baggage – broken suitcase wheels
On my flight with Wizz Air UK (W9 5707, 15 August 2025, booking reference WKR45Z), my checked baggage (tag W9 0590566122) was returned damaged. The wheels were broken, making the suitcase very difficult to use. I kindly request reimbursement for repair costs or replacement as the bag is no longer fully functional. I have attached photos of the damageOverall
- My checked baggage was returned with broken wheels, which caused great inconvenience.
- The check-in process and flight itself were smooth and on time.
- London-Antalya
- Economy
- Desired solution
Expenses reimbursement
Sanja N
Verified | Aug 21, 2025Barcelona-Belgrade
Economy
No reason given
Scheduled arrival: 00:55 • Actual arrival (door open): 04:35 • Arrival delay: ~3h 40m This exceeds the 3-hour threshold confirmed by the CJEU (Germanwings, C-452/13), entitling me to €400 compensation (Art. 7 EU261). Although there was adverse weather later that night, this aircraft was already ~34 minutes late before the storm/airport closure. Under Pešková, C-315/15 and Eglītis, C-294/10, extraordinary circumstances do not exempt liability if the delay is not solely attributable to them or if all reasonable measures were not taken. I therefore request: • Payment of €400 compensation within 14 days. • Disclosure of the supporting records (Eurocontrol slot messages, Captain’s report, IATA delay codes, off-block/on-block times). These are the same documents that the Agencia Estatal de Seguridad Aérea (AESA) will request if I escalate. Right to care breach (Art. 9): Passengers were confined on board for nearly 2 hours and only given water. As a diabetic and cardiac patient, this lack of refreshments caused serious health risk and will also be raised with AESA. Passenger: Sanja Nikolić Booking reference: PRZ45E Flight: W6 4116 (20 Aug 2025)- Barcelona-Belgrade
- Economy
Slobodan R
Verified | Aug 21, 2025Bergamo-Belgrade
Economy
Successful claim
No reason given
Let je kasnio iz ne znam kojih razloga. Umesto u 10.8 u 23.50h, poleteo je 11.8 u 3.20h. Poremetio mi je isplaniran dolazak u Srbiju, i posle dalje prevoz do svog grada, tj. Gornjeg Milanovca.- Bergamo-Belgrade
- Economy
- Successful claim
Vishal B
Verified | Aug 20, 2025Warsaw-Bucharest
Economy
No reason given
I reached airport at 1pm as per advisory and after arriving I got to know flight is delayed by more than 3 hour 30 minutes.- Warsaw-Bucharest
- Economy
Aleksandra K
Verified | Aug 20, 2025Belgrade-Nice
Economy
Influence by other flights
Let je prvobitno pomeren sa predvidjenih 13.10h na 14.15h,nakon toga nam je receno na aerodromu Nikola Tesla da je novo vreme za poletanje predvidjeno da bude 16.40h zbog guzve na nebu iznad Srbije i Evrope. Nakon ove informacije od zemaljskog osoblja,avio kompanija Wizz air nije poslala informaciju o novom odlaganju,a nakon cega smo mi uputili email ka avio kompaniji Wizz air (20.08. u 14.36h,email attach-ovan u prilogu) na koji sada cekamo odgovor.- Belgrade-Nice
- Economy
Catalina H
Verified | Aug 19, 2025Larnaca-Iasi
Economy
Complaint regarding hand luggage handling
Although my ticket included hand luggage, I was asked at the gate to pay €75 for my bag without a clear or justified explanation. After a short discussion with the staff, I was told that if I paid in cash, the fee would be reduced to €50, but I was not given any receipt or proof of payment. The only reason mentioned was that the bag was not “textile.” I find this situation unacceptable and lacking transparency, especially since I was never informed about such a policy. I request an official explanation and a refund of the amount I was unfairly charged.Overall
- He asked me for money for the luggage I had, which normally falls within the parameters set by the company.
- Larnaca-Iasi
- Economy
- Loss: €50
- Desired solution
Other - The flight attendant asked for money for the luggage I had, which normally falls within the parameters set by the company. He told me 75 euros, but if I pay in cash, only 50, and I did not receive any confirmation for the payment made right at the plane's entrance gate.
Bolanle I
Verified | Aug 18, 2025London-Jeddah
Economy
My flight was denied and rescheduled
I was at the London Gatwick Airport before check-in time on Saturday 8th August, 2025 enroute London Gatwick - Jeddah. I was asked to pay 44pounds to check-in manually because I was unable to check-in online due to network issues. I was denied boarding at the point of boarding due to over booking and because I checked in manually. I was lodged in the hotel and flight rescheduled for the next day 9th August, 2025 at 4.05pm. As a result, I missed the Jeddah-Medinah Train which was already booked and paid for at SAR138 (138 Saudi Riyah) among other inconiences.Overall
- Denied boarding
- Rescheduled flight
- London-Jeddah
- Economy
- Desired solution
Expenses reimbursement
Mile K
Verified | Aug 18, 2025Mulhouse-Nis
Economy
No reason given
Odkazan let iz Bazela.Vratili se i kupili novu avio kartu za Beograd oki 100 eura.Ali u pitanju su bile dve osobe znači sve duplo.- Mulhouse-Nis
- Economy
Nicola S
Verified | Aug 17, 2025Poznan-Kutaisi
Economy
Technical problems
Me and my friend have taken flight W6 7942 Poznań (POZ) - Kutaisi (KUT). The flight was delayed due to a technical problem. After boarding the aircraft at Poznań, the pilot described the issue at 08:54 through a voice announcement to passengers. As per voice recording, a cargo hold door handle was stuck "in the middle position, and unfortunately we cannot open or close the door". As a result, we were deboarded and returned to the terminal, leading to an arrival delay of over three hours. COMPLAINT PROCEDURE After filing complaint to the company, asking for compensation under Article 7(1)(b) of European Regulations 261/2004, the Wizz Air Customer Service Department denied the claim. The reason for denial is that the situation falls into the category of Extraordinary Circumstances due to "weather restrictions". The company's Extraordinary Circumstances claim is unfounded since there were no weather restrictions and the pilot himself claimed that the aircraft had a technical fault. Our aircraft (HA-LZR) arrived from its previous service with little to no delay. We boarded the flight on time. Meanwhile, other flights were departing and landing with minimal delay, while our aircraft remained grounded and unoccupied, accumulating delay. COMPENSATION DUE As per Article 7(1)(b) of European Regulations 261/2004 we shall receive compensation amounting to EUR 400 each. The airline company has refused to for a false claim.- Poznan-Kutaisi
- Economy
Alexandra G
Verified | Aug 17, 2025Torino-Bucharest
Economy
Complaint regarding cabin baggage mishandling and inappropriate crew behavior – Flight W4 3150, Torino to Bucharest, 17 August 2025
Dear Wizz Air Customer Service, I am writing to file a formal complaint regarding the treatment I received on board flight W4 3150 from Torino to Bucharest Otopeni on 17 August 2025, scheduled at 14:20. I was traveling with a Priority ticket and had seat 3A. I boarded among the first passengers, and I placed my trolley cabin bag in the overhead compartment directly above my seat. At that moment, the aircraft was still almost empty, and seats 1 and 2 (both left and right) were unoccupied, with no luggage placed in the compartments. One of the cabin crew members, however, removed my bag without my consent and moved it further back (row 6–7), stating that the overhead bins above rows 1–3 were “reserved for the passengers in the front rows”. This is unreasonable, as those passengers could still place their bags in other available overhead bins (rows 4–5, etc.) if they boarded later or did not have Priority. What made the experience worse was the disrespectful attitude of the flight attendant. When I asked why she was touching and moving my bag while the front rows were empty, she responded in a dismissive and sarcastic manner, saying in Romanian: “E bine că ne înțelegem în română bine” (“It’s good that we understand each other well in Romanian”), which I found inappropriate and unprofessional. As a Priority passenger, I paid specifically for the right to bring my trolley bag on board and to place it in the overhead bin near my seat. It was completely unnecessary and unacceptable for the crew member to touch and relocate my bag when the aircraft was still empty. This caused me discomfort, confusion, and frustration. I kindly request: 1. A clear explanation of this crew member’s behavior. 2. Assurance that such incidents will not happen again. 3. Appropriate compensation for the inconvenience caused. Thank you for your attention, and I look forward to your response. Sincerely, Ms. Alexandra Cristiana Gheorghe Booking reference: DREYKE Flight: W4 3150, 17 August 2025 (Torino – Bucharest, seat 3A)Overall
- Un membru al echipajului a mutat fără acordul meu bagajul de cabină (troller) de la locul 3A mai în spate (rândurile 6–7), deși am avut bilet Priority și avionul era gol. Mi s-a spus că spațiul de deasupra rândurilor 1–3 este rezervat doar pentru pasageri
- Ambarcarea a decurs rapid și am putut intra printre primii pasageri, având locul 3A.
- Torino-Bucharest
- Economy
Maria V
Verified | Aug 15, 2025Budapest-Vienna
Economy
Very disappointing experience.
My Wizz Air flight was delayed by over 5 hours with almost no updates from the staff. Communication was poor, and no proper assistance was offered during the wait. Very disappointing experience.Overall
- Flight delay was over 5 hours
- None
- Budapest-Vienna
- Economy
- Loss: €130
- Desired solution
Nataša S
Verified | Aug 15, 2025Bergamo-Belgrade
Economy
Influence by other flights
Pokusavala sam preko aplikacije danima vec da podnesem prigovor za refundaciju, ali bezuspesno, nisam uspela nigde da pronadjem zahtev da podnesem. Sa Amelijom-virtuelnim saradnikom wizz aira sam komunicirala o problemu ali bezuspesno, jer me i ona vraca na nalog da podnesem zahtev a tamo samo daje upute koraka sta ciniti, ne odvede te do kraja da podneses zahtev. Na dan kad je otkazan let bila sam u velikom problemu jer sam odmah sutradan imala let nazad iz Beograda sa sinom sam trebala da se vratim nazad u Bergamo cecernjim leti. U 20:50,jer sam ovde u Italiji vec 5 meseci na medicinskom lecenju sa bebicom mojom,imala je transplataciju jetre i ja sam joj bila donor, i htela sam da odletim u nedelju 3.8.za Srbiju kako bih zavrsila kod notara ovlascenja suprugu da moze bankovnu karticu da mi podigne , i sina da uzmem da dodje kod nas, ali zbog otkazanog-odlozenog leta vise od 3h kasnjenja nista nisam pravno zavrsila, i bila sam u velikoj panici da li cu stici po svoje dete ili ce mi te karte propasti. Na mail o tome nikad mi nista nisu odgovorili iz wizz aira kompanije.- Bergamo-Belgrade
- Economy
Mohamed A
Verified | Aug 13, 2025Giza-Abu Dhabi
Economy
No reason given
I got a mail from Wizz air for a flight cancellation almost 12 hrs before the flight time. I tried to contact them by phone and via application for almost 24 hrs till they replied and then they asked me to claim a refund, accordingly I did it, then I booked another flight with another provider, after almost one month I didn't receive my refund and contacted them again and they made a claim request by this number "CEC8B086" and one week later I got my mony back without taxes and in my country currency however I paid with extra cost due to the exchange rate difference in my country- Giza-Abu Dhabi
- Economy
Pawan P
Verified | Aug 12, 2025Paris-Warsaw
Economy
Successful claim
We have buying ticket online but when we came in the boarding at that time they told us over seat that is why we dint get our flight
- Paris-Warsaw
- Economy
- Successful claim
Nabin K
Verified | Aug 12, 2025Paris-Warsaw
Economy
Successful claim
We already buying flight ticket from online then after when we go boarding at that time wizz airlines they give us boarding but without any sit number they told us if there some body missed flight then you will go otherwise they will say refund our money and they will take hotel but they don’t any response why we don’t about that is the main reason if there is no sit Buber why this airline cutout money from online
- Paris-Warsaw
- Economy
- Successful claim
Filip H
Verified | Aug 12, 2025Budapest-İstanbul
Economy
No reason given
Flight W62497 from Budapest (BUD) to Istanbul (IST) on 1 August 2025 was significantly delayed. The scheduled departure was at 20:15 CEST, but the actual arrival at the final destination was at 00:57 (2 August 2025), resulting in a delay of approximately 4 hours and 42 minutes. During the waiting period, we were not informed of any extraordinary circumstances that would fall under the exemptions of EC Regulation 261/2004. Therefore, I request compensation of €250 in accordance with this regulation.- Budapest-İstanbul
- Economy
Olga G
Verified | Aug 12, 2025Budapest-İstanbul
Economy
No reason given
Flight W62497 from Budapest (BUD) to Istanbul (IST) on 1 August 2025 was significantly delayed. The scheduled departure was at 20:15 CEST, but the actual arrival at the final destination was at 00:57 (2 August 2025), resulting in a delay of approximately 4 hours and 42 minutes. During the waiting period, we were not informed of any extraordinary circumstances that would fall under the exemptions of EC Regulation 261/2004. Therefore, I request compensation of €250 in accordance with this regulation.- Budapest-İstanbul
- Economy
Zlatan S
Verified | Aug 11, 2025Belgrade-Malmoe
Economy
Problems at airport
Let broj W64155 iz Beograda za Malmö je otkazan za sledeci dan.Avion je trebalo da poleti 9 maja 2025 godine u 20:35 sati po lokalnom vremenu. Prvobitno je stiglo obavestenje da ce let kasniti i da ce avion poleteti u 23.00. Medjutim u 23:20 je stiglo obavestenje da je let otkazan za naredni dan.Predstavnici avio kompanije su odstampali nove karte za let koji je zakazan za 10 maj u 10:55.Smesteni smo u hotel oko 03:30 a u 07:30 je dosao autobus da nas preveze na aerodrom. Novim letom sam stigao na svoje odrediste 10 maja u 13.00 casova.Tog dana sam trebao da radim ali sam javio poslodavcu poslavsi mu poruku preko whattsapp-a da je avion otkazan i da necu doci na posao tog dana.- Belgrade-Malmoe
- Economy
Ana Maria H
Verified | Aug 11, 2025Budapest-Birmingham
Economy
Problems at airport
The flight has been diverted to Luton. then connection by bus to Birmingham airport been ensured. Arrival at Birmingham airport by bus at 0:45am on 7th August 2025. the schedulled Initial arrival time at Birmingham airport was 19:25 on 6th August.- Budapest-Birmingham
- Economy
Iveta V
Verified | Aug 10, 2025Hurghada-Vienna
Economy
No reason given
21.01.2024 byl let zrušen nevím z jakého důvodu a let byl následující den 22.1.2024 , nepříjemnost že jsem si musela najít ubytování na další 1 den a autobus jsem si musela koupit znovu- Hurghada-Vienna
- Economy
Ilkin A
Verified | Aug 9, 2025Baku-Budapest
Economy
Technical problems
While the airline cited “extraordinary circumstances,” I was personally informed by the aircraft's first commander that the delay was due to the airline not having a valid contract with a local inspection contractor in Budapest. As a result, the documentation process took over 4.5 hours, during which all passengers, including myself, remained inside the aircraft without the option to disembark. During this time, only water and a small snack (nuts) were provided. Although the aircraft eventually departed at 17:00 local time, the airline system incorrectly shows a 16:00 departure. Including the recommended 2-hour pre-departure arrival, the total duration of our journey to Budapest was approximately 11 hours. Due to this delay, we missed our separately booked Wizz Air flight to Barcelona. As a result, we had to purchase new tickets at our own expense, and we were forced to spend the night at the Budapest airport to catch a flight the following day. This situation caused us additional stress, financial burden, and disrupted our travel plans.- Baku-Budapest
- Economy
Andreea Nicoleta S
Verified | Aug 3, 2025Economy
This morning I had the day and I was on your flight from Bas
This morning I had the day and I was on your flight from Basel to Bucharest. My name is Sega Andreea. I bought the ticket with a 10 kg baggage. I had a bag and the people at the check-in counter told me it was ok to take it with me and not to leave it in the hold, but upon boarding, the gentlemen asked me to pay the normal 73 frc. No, it seems normal to pay for a baggage twice and it's not my fault that the people at the check-in counter told me I could take it with me. I want my money back, thank you!- Economy
- Desired solution
Expenses reimbursement
Dina Z
Verified | Aug 2, 2025Milano-Krakow
Economy
Problems at airport
The flight wasn’t only delayed but diverted. We’re informed during the flight that we change the destination airport- Milano-Krakow
- Economy
Artsiom U
Verified | Aug 1, 2025Warsaw-Bari
Economy
No reason given
I did not board flight W6 1339 on 01.08.2025 from Warsaw to Bari due to a major flight delay. The flight was originally scheduled at 06:10 and eventually departed at 11:14, exceeding a 5-hour delay. I was traveling alone with a small child, and the request to attend check-in at the original time (around 4:00 AM) made it impossible for us to continue the journey under such conditions. We did not cancel the booking, but did not attend check-in. According to EC Regulation 261/2004, we request a full refund due to delay over 5 hours and inability to travel. Booking number: 5672957019 Passengers: Artisiom ULASAVETS, Palina ULASAVETS I was not able to cancel hotel reservation.- Warsaw-Bari
- Economy
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