Wizz Air complaints: comments, page 4
626 comments
Ziyang P
Verified | Jan 4, 2026
Charleroi-Sofia
Economy
Formal Complaint & Refund Request: Unauthorized Airport Check-in Fees - To the Wizz Air Customer Service and Compliance Team, I am writing to formally demand a refund of 45.00 EUR (40€ ACI fee + 5€ Admin fee) charged to me at Brussels South Charleroi Airport on 30/12/2025
- Charleroi-Sofia
- Economy
Anonymous member
Verified | Jan 4, 2026Charleroi-Sofia
Economy
Subject: Formal Complaint & Refund Request: Unauthorized Airport Check-in Fees - PNR: FDVB7Y
Formal Complaint & Refund Request: Unauthorized Airport Check-in Fees - To the Wizz Air Customer Service and Compliance Team, I am writing to formally demand a refund of 45.00 EUR (40€ ACI fee + 5€ Admin fee) charged to me at Brussels South Charleroi Airport on 30/12/2025- Charleroi-Sofia
- Economy
Ziyang P
Verified | Jan 4, 2026Economy
Formal Complaint & Refund Request: Unauthorized Airport Check-in Fees - PNR: FDVB7Y
Formal Complaint & Refund Request: Unauthorized Airport Check-in Fees - To the Wizz Air Customer Service and Compliance Team, I am writing to formally demand a refund of 45.00 EUR (40€ ACI fee + 5€ Admin fee) charged to me at Brussels South Charleroi Airport on 30/12/2025- Economy
- Loss: €45
- Desired solution
Refund
Anonymous member
Verified | Dec 30, 2026Athens-Warsaw
Economy
Unjustified suitcase payment ..unacceptable service
I was at the Athens airport to catch a flight from Athens to Oslo with a connection in Warsaw. I had paid a ticket for a personal item, as did my husband.They let my husband through and he passed through normally. They charged me 75 euros because my suitcase was a bit larger than normal.They didn't let me put the suitcase as shown in the photo in the iron measuring box. Of course, on the next flight from Warsaw to Athens with the same company, I didn't pay anything.They are unacceptable.Overall
- Athens-Warsaw
- Economy
- Desired solution
Refund
Margherita C
Verified | Dec 24, 2025Genoa-Krakow
Economy
Successful claim
No reason given
The flight from Krakow didn't arrived to Genova, around midnight we were told that another aircraft was prepared for us and it was supposed to come from alternate airport Katowice. After 30mins they have told us that the flight was officially canceled. No reason was given at the time. We arrived at the airport on time even if the there was announced delay of 2h. We got free snacks and hotel was offered to us which we refused since Genova is our home town. We were flying to Krakow to reach my family in Czech, hence we luckily found another flight from Pisa to Prague. Without that we would miss Christmas with family, especially our two daughters 7 and 9 years old.- Genoa-Krakow
- Economy
- Successful claim
Aldin M
Verified | Dec 22, 2025Podgorica-Dortmund
Economy
Subject: Complaint – Unjustified Airport Check-in and Baggage Fee (Reservation: VRQLHX) Dear Wizz Air Customer Service, I am writing to submit a formal complaint regarding additional charges I was required to pay at the airport for my flight on 19.12.2025, reservation code VRQLHX, passenger Orhan Murić. Although I attempted to complete online check-in, the system did not allow me to do so. Due to this technical issue, I was forced to check in at the airport and was charged an Airport Check-in fee. Additionally, I was charged for cabin baggage, despite the fact that I had only one standard backpack, which complies with Wizz Air’s free carry-on baggage policy. I did not carry any extra or oversized luggage. Because the airport check-in was caused by a system failure and no excess baggage was carried, I believe these charges were unjustified. I kindly request a refund of the total amount paid (85 EUR), as shown on the attached receipt. Please find the receipt attached for your reference. I look forward to your response and a fair resolution of this matter. Kind regards, Orhan Murić Reservation code: VRQLHX
- Podgorica-Dortmund
- Economy
Orhan M
Verified | Dec 22, 2025Podgorica-Dortmund
Economy
Subject: Complaint – Unjustified Airport Check-in and Baggage Fee (Reservation: VRQLHX) Dear Wizz Air Customer Service, I am writing to submit a formal complaint regarding additional charges I was required to pay at the airport for my flight on 19.12.20
Subject: Complaint – Unjustified Airport Check-in and Baggage Fee (Reservation: VRQLHX) Dear Wizz Air Customer Service, I am writing to submit a formal complaint regarding additional charges I was required to pay at the airport for my flight on 19.12.2025, reservation code VRQLHX, passenger Orhan Murić. Although I attempted to complete online check-in, the system did not allow me to do so. Due to this technical issue, I was forced to check in at the airport and was charged an Airport Check-in fee. Additionally, I was charged for cabin baggage, despite the fact that I had only one standard backpack, which complies with Wizz Air’s free carry-on baggage policy. I did not carry any extra or oversized luggage. Because the airport check-in was caused by a system failure and no excess baggage was carried, I believe these charges were unjustified. I kindly request a refund of the total amount paid (85 EUR), as shown on the attached receipt. Please find the receipt attached for your reference. I look forward to your response and a fair resolution of this matter. Kind regards, Orhan Murić Reservation code: VRQLHX
- Podgorica-Dortmund
- Economy
- Loss: €85
- Desired solution
Refund
Expenses reimbursement
Orhan M
Verified | Dec 22, 2025Economy
Subject: Complaint – Unjustified Airport Check-in and Baggage Fee (Reservation: VRQLHX) Dear Wizz Air Customer Service, I am writing to submit a formal complaint regarding additional charges I was required to pay at the airport for my flight on 19.12.20
Subject: Complaint – Unjustified Airport Check-in and Baggage Fee (Reservation: VRQLHX) Dear Wizz Air Customer Service, I am writing to submit a formal complaint regarding additional charges I was required to pay at the airport for my flight on 19.12.2025, reservation code VRQLHX, passenger Orhan Murić. Although I attempted to complete online check-in, the system did not allow me to do so. Due to this technical issue, I was forced to check in at the airport and was charged an Airport Check-in fee. Additionally, I was charged for cabin baggage, despite the fact that I had only one standard backpack, which complies with Wizz Air’s free carry-on baggage policy. I did not carry any extra or oversized luggage. Because the airport check-in was caused by a system failure and no excess baggage was carried, I believe these charges were unjustified. I kindly request a refund of the total amount paid (85 EUR), as shown on the attached receipt. Please find the receipt attached for your reference. I look forward to your response and a fair resolution of this matter. Kind regards, Orhan Murić Reservation code: VRQLHX
- Economy
- Loss: €85
- Desired solution
Expenses reimbursement
Anonymous member
Verified | Dec 21, 2025Ljubljana-Skopje
Economy
Very important Flight = cancelled
We wanted to go home for Christmass, we are international college students and we were the happiest to go home and suprise our family... plus it was my birthday tommorrow. Not that our flight was cancelled, but also there isn't other flights...Overall
Our only flight to home was cancelled...
NOTHING
- Ljubljana-Skopje
- Economy
- Loss: €300
- Desired solution
Tim B
Verified | Dec 11, 2025London-Dalaman
Economy
Missing refund of transfer fee
I moved my flight from april to july and paid £148 for the 4 tickets. The july and april flights were cancelled so i never got a successful flught transfer. My ticket was refunded minus £148 for a service i never received. Please refund the fee for the transfer too as this never happened.
- London-Dalaman
- Economy
- Loss: €148
- Desired solution
Refund
Pavlo Z
Verified | Dec 7, 2025Warsaw-Chicago
Economy
Subject: Request for Refund and Compensation under EU Regulation 261/2004 Dear LOT Polish Airlines Customer Service, I am submitting a request for full refund and compensation under EU Regulation 261/2004 for my cancelled flight: • Route: Warsaw (WAW)
My original flight from Warsaw to Chicago on 25 June 2023 was not provided, and I was forced to wait until the next day, where I was rebooked on another flight with a connection, which significantly changed my
- Warsaw-Chicago
- Economy
- Loss: €600
- Desired solution
Refund
Anonymous member
Verified | Nov 26, 2025Bergen-Krakow
Economy
delay / cancellation of flight
Dear Wizz Air Customer Relations Team, I am writing to file a formal complaint regarding the severe disruption, cancellation, and inadequate care provided to myself and other passengers during the delay of our original flight from Bergen (BGO) to Krakow (KRK) on November 17, 2025. My booking reference is 1306264240957566, and I was a booked passenger on this flight. The flight was severely delayed due to technical issues with the aircraft, ultimately resulting in a cancellation and a rebooking onto flight W62036 on November 18, 2025. During the extended wait at Bergen Airport (BGO), Wizz Air staff made specific promises to passengers regarding our rights to care. We were explicitly promised that: Meal vouchers would be provided to all passengers. Accommodation (a hotel room) would be arranged for us to rest overnight while the issue was resolved. These promises were not honoured. Despite the promises, the reality was profoundly different and unacceptable: Meals: Meal vouchers were either not distributed to all passengers or were insufficient. Accommodation: Most critically, no hotel accommodation was provided. Instead, passengers, including families with children and the elderly, were forced to sleep on the floor of the departure gate at Bergen Airport. We were instructed to do this to avoid missing updates, as the staff claimed they would provide constant information. This failure to provide the legally mandated and promised care left hundreds of passengers in a state of significant distress and discomfort for over 24 hours. Compensation Claim This disruption was clearly due to technical problems with the aircraft, which are the responsibility of the airline. Under EU Regulation EC 261/2004, a technical fault is not considered an "extraordinary circumstance" that relieves the airline of its compensation obligations. Therefore, I hereby formally claim the fixed compensation for a cancelled flight as stipulated by EU Regulation 261/2004. The distance between Bergen (BGO) and Krakow (KRK) is over 1,500 km, entitling me to €400 in compensation per passenger. To summarize, I expect the following to be resolved: Payment of €400 in statutory compensation for the cancellation and delay of over 24 hours, as per EU Regulation 261/2004. Reimbursement for any essential refreshments or meals I was forced to purchase out-of-pocket due to your failure to provide them. A formal response and apology for the unacceptable treatment and the breach of trust caused by the promises made by your staff that were not fulfilled. I have attached the confirmation emails from Trip.com showing the original schedule and the rebooking, which serve as evidence of this disruption. I expect a substantive response to this formal complaint within 14 days, confirming the processing of my compensation. If I do not receive a satisfactory resolution, I will not hesitate to escalate this matter to the relevant National Enforcement Body and seek further legal advice. Thank you for your prompt attention to this serious matter. Sincerely, Junior Cyusa Adnan- Bergen-Krakow
- Economy
- Desired solution
Steve M
Verified | Nov 17, 2025Alicante-Budapest
Economy
Bad Check-in experience and extra charge.
I tried to do the online check-in within the 24 hours of the flight but was unable to complete the process because someone had used my phone number. The computer would not allow me to continue the process. I was able to upgrade a suitcase. But when I got to the gate, they charged my wife and I 48€ each for not doing the online check-in. It was their computer system at fault, not me.Overall
- Bad online check-in experience
- direct flight
- Alicante-Budapest
- Economy
- Loss: €96
- Desired solution
Refund
Renata S
Verified | Nov 16, 2025Warsaw-Malaga
Economy
Inside were pillows which can bought only for receipts what make a huge problem for me and my well being
- Warsaw-Malaga
- Economy
Vilius C
Verified | Nov 11, 2025Vilnius-Malaga
Economy
Successful claim
I submitted an appeal for a canceled boarding, and after about 20 days they told me they were not able to reach me. I’ve posted all the emails from them here.
- Vilnius-Malaga
- Economy
- Successful claim
Denis P
Verified | Nov 10, 2025Budapest-Copenhagen
Economy
App didn't work for online chech in.
Dear Wizz Air Customer Relations Team, My name is Denis Perović, and I am submitting this complaint regarding a serious issue with the Wizz Air mobile application which prevented me and my travel companions from completing online check-in for our flight Budapest (BUD) – Copenhagen (CPH) on 6 November 2025. Despite multiple attempts, the app continuously displayed that check-in was unavailable and later showed that it was already closed, even though we tried several hours prior to the flight. Due to this technical malfunction, we were unable to check in online and were charged penalty fees at the airport for four passengers, totaling 131,462 HUF (approximately €340). The following invoices were issued as proof of payment: 176909854Z – 32,900 HUF 176917141Z – 16,450 HUF 176873172Z – 16,450 HUF 176707387Z – 21,331 HUF 176623253Z – 21,331 HUF This situation occurred entirely due to a technical error on Wizz Air’s side, not because of any mistake or negligence from us. I have been traveling by air for over 20 years and have completed more than 200 flights worldwide, many of them with Wizz Air. I have always appreciated your company’s affordability and convenience, but I must say that this is the first time I have experienced such a disappointing situation. As a loyal customer, I respectfully request a full refund of the unjustified penalty fees paid at Budapest Airport. All invoices and payment receipts are attached for verification. Please confirm receipt of this complaint and advise on the next steps toward reimbursement. Thank you for your understanding and professionalism. Kind regards, Denis Perović 📧 denisperovic@hotmail.com (on behalf of all four passengers: Nikola Nikolić, Jovan Jovan, Andrija Milovanović, and Denis Perović)Overall
- Dear Wizz Air Customer Relations Team, My name is Denis Perović, and I am submitting this complaint regarding a serious issue with the Wizz Air mobile application which prevented me and my travel companions from completing online check-in for our flight
- Budapest-Copenhagen
- Economy
- Loss: €400
Marieta S
Verified | Nov 4, 2025Sofia-Charleroi
Economy
No reason given
My flight from Sofia to Krakow was delayed, so i could not catch my connecting flight there. This cost me money and stress!- Sofia-Charleroi
- Economy
Marieta S
Verified | Nov 4, 2025Sofia-Krakow
Economy
No reason given
My first flight by Wizzair from Sofia to Krakow was delayed too much for me to catch my connecting flight by RyanAir in Krakow. I had to buy an additional flight ticket, and this cost me a lot of money and stress!- Sofia-Krakow
- Economy
Maria P
Verified | Nov 3, 2025Lisbon-Bucharest
Economy
I have done several claim to the airline, they paid me the 400 € compensation, but they don´t refund the flight costs. In the doc file, first i have the last claim for the flight value. I claim this 3 times with. They paid me the compensation and now always merged the flight value claim with the other that is already resolved, and don't pay me.
- Lisbon-Bucharest
- Economy
Anonymous member
Verified | Nov 3, 2025Economy
Απαράδεκτο check-in σε πτήση που άλλαξε η εταιρεία, μη διαθέσιμο online check-in και πληρωμή 50 ευρώ για check-in στο αεροδρόμιο
Το online check-in δεν ήταν διαθέσιμο και η εφαρμογή της WizzAir έγραφε ότι πρέπει να γίνει στο αεροδρόμιο. Πλήρωσα 50 ευρώ.Overall
- check-in
- Economy
- Loss: €48
- Desired solution
Yulia G
Verified | Nov 2, 2025Athens-Tel-aviv
Economy
Formal Complaint Regarding Unprofessional Conduct by a Wizz Air Employee
Formal Complaint Regarding Unprofessional Conduct by a Wizz Air Employee Dear Wizz Air Customer Service, I am writing to formally submit a complaint regarding unacceptable and unprofessional conduct by one of your employees at the airport during my recent experience with Wizz Air. On October 27, 2025, at Athens International Airport—both at the check-in desk and later during the boarding process around 09:30 AM. I witnessed and personally experienced extremely rude and disrespectful behavior from a female staff member representing your company. The employee in question was a relatively young woman with long orange hair. Her attitude toward passengers—including myself—was aggressive, impatient, and demeaning. She raised her voice unnecessarily, spoke in a condescending tone, and treated people with blatant disrespect. Her lack of courtesy and professionalism created a hostile and uncomfortable environment for many travelers. Such behavior is not only inappropriate but also deeply disappointing coming from a representative of an international airline. I believe that every customer deserves to be treated with dignity and respect, regardless of the circumstances. I respectfully request that this incident be thoroughly investigated and that appropriate steps be taken to ensure that similar situations do not occur in the future. Thank you for your attention to this matter. Best regards, Yulia Gadaev Travel Itinerary: TKDNQPOverall
- Bad and disrespectful attitude
- Athens-Tel-aviv
- Economy
- Desired solution
Other - Formal Complaint Regarding Unprofessional Conduct by a Wizz Air Employee Dear Wizz Air Customer Service, I am writing to formally submit a complaint regarding unacceptable and unprofessional conduct by one of your employees at the airport during my recent experience with Wizz Air. On October 27, 2025, at Athens International Airport—both at the check-in desk and later during the boarding process around 09:30 AM. I witnessed and personally experienced extremely rude and disrespectful behavior from a female staff member representing your company. The employee in question was a relatively young woman with long orange hair. Her attitude toward passengers—including myself—was aggressive, impatient, and demeaning. She raised her voice unnecessarily, spoke in a condescending tone, and treated people with blatant disrespect. Her lack of courtesy and professionalism created a hostile and uncomfortable environment for many travelers. Such behavior is not only inappropriate but also deeply disappointing coming from a representative of an international airline. I believe that every customer deserves to be treated with dignity and respect, regardless of the circumstances. I respectfully request that this incident be thoroughly investigated and that appropriate steps be taken to ensure that similar situations do not occur in the future. Thank you for your attention to this matter. Best regards, Yulia Gadaev Travel Itinerary: TKDNQP Email: yulia997@gamil.com
Gabriella K
Verified | Oct 31, 2025Budapest-London
Economy
No reason given
We traveled to an NFL London match, the plane departed cca 5 hours after the planned departure time. The most frustrating issue was that other planes to London departed in time.- Budapest-London
- Economy
David L
Verified | Oct 31, 2025London-Budapest
Economy
Technical problems
The flight was continually delayed until eventually we left 6hrs late,there was no information from the airline as to the problem or anything else- London-Budapest
- Economy
Olga C
Verified | Oct 29, 2025Catania-Vilnius
Economy
Problems at airport
Wizzair departed 2 hours later, then landed halfway in Katowice and continued on to Vilnius after 1 hour. The delay is approximately 4 hours.- Catania-Vilnius
- Economy
Daniela A
Verified | Oct 29, 2025Budapest-Palma de Mallorca
Economy
No reason given
Our flight, W62383, had 2 hours delay and we landed at 01:00 instead of 22:45 and the rental company, Goldcar, told me that the reservation was cancelled at 23:59 without the possibility to pick up the car at any other time. That caused extra expenses: - 120,02 euro for the rented car never used (66,50 euro for rented car DYS-186838669 + 55.52 for the Insurance DYS62850358); - 90 euro for taxi (the only way of transportantion at that time) from the airport to accommodation (Cale D'or); - 360,90 euro for renting another car. That means we payed extra 330.88 euro (360.90+90-120.02).- Budapest-Palma de Mallorca
- Economy
Paul-Razvan A
Verified | Oct 29, 2025Budapest-Palma de Mallorca
Economy
No reason given
Our flight, W62383, had 2 hours delay and we landed at 01:00 instead of 22:45 and the rental company, Goldcar, told me that the reservation was cancelled at 23:59 without the possibility to pick up the car at any other time. That caused extra expenses: - 120,02 euro for the rented car never used (66,50 euro for rented car DYS-186838669 + 55.52 for the Insurance DYS62850358); - 90 euro for taxi (the only way of transportantion at that time) from the airport to accommodation (Cale D'or); - 360,90 euro for renting another car. That means we payed extra 330.88 euro (360.90+90-120.02).- Budapest-Palma de Mallorca
- Economy
Leutrim I
Verified | Oct 27, 2025Skopje-Mulhouse
Economy
I am writing to file a formal complaint regarding food I purchased on your flight Wizz Air W64731 from Skopje to Basel on 26.10.2025, which caused illness to me and my two sons. During the flight, we bought two cheese sandwiches from your onboard service. The packaging already looked unusual the sandwiches appeared to be “floating” inside the plastic package, as if filled with air and ready to burst, which made me suspicious. However, the expiration date sticker showed “26.10.2025,” which was the same date as the flight, so I assumed they were safe to eat. My two sons each ate half of one sandwich, and I ate the other halves. A few hours later, all three of us became very sick. We vomited several times and felt nauseous for the rest of the day. We have not eaten anything else unusual before or after the flight, so it is clear that the sandwiches were the cause of the food poisoning. This incident caused us significant discomfort and ruined the rest of our day. I request the following: A full refund for the sandwiches purchased on board. An explanation of how this could happen, including information about the food supplier and storage conditions. Compensation for the illness and distress caused to me and my children. Please confirm receipt of this complaint and let me know how you intend to resolve the matter. I am happy to provide further details or medical confirmation if needed. Thank you for your attention to this serious matter. Sincerely, Leutrim Ismaili leutrim@ismailiweb.ch / +41788211611 Flight number: W64731 Date: 26 October 2025 Route: Skopje (SKP) → Basel (BSL) Passengers affected: Myself and 2 sons
- Skopje-Mulhouse
- Economy
Leutrim I
Verified | Oct 27, 2025Skopje-Mulhouse
Economy
Food Poising, me and my 2 sons got poisoned
I am writing to file a formal complaint regarding food I purchased on your flight Wizz Air W64731 from Skopje to Basel on 26.10.2025, which caused illness to me and my two sons. During the flight, we bought two cheese sandwiches from your onboard service. The packaging already looked unusual the sandwiches appeared to be “floating” inside the plastic package, as if filled with air and ready to burst, which made me suspicious. However, the expiration date sticker showed “26.10.2025,” which was the same date as the flight, so I assumed they were safe to eat. My two sons each ate half of one sandwich, and I ate the other halves. A few hours later, all three of us became very sick. We vomited several times and felt nauseous for the rest of the day. We have not eaten anything else unusual before or after the flight, so it is clear that the sandwiches were the cause of the food poisoning. This incident caused us significant discomfort and ruined the rest of our day. I request the following: A full refund for the sandwiches purchased on board. An explanation of how this could happen, including information about the food supplier and storage conditions. Compensation for the illness and distress caused to me and my children. Please confirm receipt of this complaint and let me know how you intend to resolve the matter. I am happy to provide further details or medical confirmation if needed. Thank you for your attention to this serious matter. Sincerely, Leutrim Ismaili leutrim@ismailiweb.ch / +41788211611 Flight number: W64731 Date: 26 October 2025 Route: Skopje (SKP) → Basel (BSL) Passengers affected: Myself and 2 sonsOverall
- Food
- Polite staff
- Skopje-Mulhouse
- Economy
- Loss: €800
- Desired solution
Refund
Prishila N
Verified | Oct 26, 2025Charleroi-Tirana
Economy
Denied boarding due to the airline’s own overbooking, and still I have not received any fair compensation for the time, stress, and expenses incurred.
Hello, Iam writing to formally express my deep disappointment and frustration regarding the incident that occurred with my flight from Brussels Charleroi to Tirana on October 12th, 2025, scheduled at 20:40 — flight W45134. Although I had a confirmed reservation, I was unexpectedly placed on a waiting list due to overbooking, and ultimately denied boarding. This was an extremely distressing and frustrating experience, especially as it happened without any prior notice or reasonable alternative offered in time. As a result of this situation, I was unable to return to Albania as planned. The next available flight was only on Wednesday, October 15th, since there were no flights on Monday and Tuesday was a strike day, causing me to lose three full working days. While your team offered me accommodation, I was unable to accept it as I suffer from anxiety and could not stay alone in a hotel. I arranged to stay with a relative in Brussels instead. The entire experience was highly stressful and emotionally exhausting, as I found myself in a situation completely outside of my control. In addition to the emotional distress, I also lost a valuable business opportunity — a meeting scheduled for Monday morning (October 13th) with a foreign client, crucial for signing a project contract worth €7,000. The client was due to leave Albania on Monday evening, and because of the overbooking and denied boarding, I completely missed the chance to finalize this contract. According to EU Regulation (EC) No. 261/2004, passengers who are denied boarding against their will are entitled to compensation and reimbursement of all related damages, except in cases of extraordinary circumstances, which clearly do not apply in this case. Therefore, I kindly request that Wizz Air carefully review my case and provide fair compensation, taking into account not only the denied boarding but also the significant financial and professional impact this incident has caused. The standard compensation of €400 does not realistically reflect the extent of the losses and distress I have suffered. Please let me know the next steps and any documentation required to process my claim. Sincerely, Prishila NiniOverall
- I am disappointed with the way such cases are handled, especially when a passenger is denied boarding because of Wizz Air’s overbooking.
- Can't say something that I don't find in any other airline
- Charleroi-Tirana
- Economy
- Loss: €600
- Desired solution
Expenses reimbursement
Dmytro K
Verified | Oct 23, 2025Antalya-Budapest
Economy
I am writing to file an official complaint regarding an incident that occurred on September 25th at Antalya Airport during the check-in for our WizzAir flight. At the check-in counter, we were referred to the airport doctor because my child, Nazar Krichfalushii , had a rash on his body. We immediately visited the airport doctor, who examined the child and issued a medical certificate (Fit to Fly) confirming that the rash was non-contagious and that the child was fit to travel. We attached this certificate to our travel documents. Despite providing this official medical confirmation, we were denied boarding at the gate by WizzAir staff. The decision was made even though the doctor explicitly stated there were no health risks and allowed the child to fly. As a result, we were forced to stay overnight at the airport and had to purchase new tickets for the next available flight — to Vienna, since there were no available tickets to Budapest. We incurred the following additional expenses: €150 for the medical certificate issued at the airport; €430 for new flight tickets. We kindly request: A refund for the unused tickets of the original flight; Reimbursement of the €150 medical certificate fee and €430 for the new flight tickets; Compensation for the inconvenience and distress caused by the denied boarding, despite having valid medical clearance.
- Antalya-Budapest
- Economy
Anonymous member
Verified | Oct 23, 2025New York-London
Economy
horrible services, did not like late departure and poor handling
horrible services, did not like late departure and poor handling of situation, rude ppl around, bad weather on top of other things- New York-London
- Economy
- Desired solution
Refund
Vendula A
Verified | Oct 23, 2025Prague-London
Economy
No reason given
We arrived at our destination five hours after our scheduled arrival time, thanks to another airline. We had to pay for new tickets and a taxi service, which ended up being the most expensive part of the whole trip. The airline did not communicate with us before or after, even after the 30-day deadline for submitting a claim for compensation.- Prague-London
- Economy
Iain Andrew H
Verified | Oct 18, 2025Gran Canaria-Budapest
Economy
Successful claim
Problems at airport
What time did you arrive at your final destination? We arrived at 3.30am in the morning. What did the airline tell you, and when? They told us in advance, but we were still waiting for nearly 5 hours at the airport. What care did the airline provide, if any? They gave us a 5€ food voucher How did the incident inconvenience you? Yes, I missed my internal connection in Budapest, and I also got my hand bag stolen from the plane. I lost all my ID cards, 40€ in cash and my expensive pair of sunglasses (150€). Did you miss an event or lose money? Yes extra money spent on food (10€) and a taxi (35€) as I missed my Budapest transport connections- Gran Canaria-Budapest
- Economy
- Successful claim
Eugen N
Verified | Oct 16, 2025Budapest-Tirana
Economy
Successful claim
I am writing to formally express my dissatisfaction and file a complaint regarding the handling of flight W6 2233 from Budapest to Tirana on [8th of October 2025], which was also delayed by over two and a half hours (original departure: 19:55, actual departure: 22:30). Despite having passed all security and identity checks, including online check-in using our Romanian national ID cards (which were accepted by the Wizz Air app and at all airport control points), we were denied boarding at the final gate. The staff member responsible informed us that a biometric ID was required to board, although this requirement was not communicated prior to the flight and appears to be an internal Wizz Air policy, not a legal requirement of the destination country. This decision was communicated in an unprofessional and unempathetic manner, and us 3, along with other 2 friends in the same situation, were left with no support or alternatives offered by Wizz Air. As Romanian citizens, we are legally allowed to enter Albania with either a national ID card or passport, as per the Romanian Ministry of Foreign Affairs: “Romanian citizens can enter Albania, without a visa, using their national ID card or passport (valid for at least 3 months from the date of entry), for stays of up to 90 days within a 6-month period.” Therefore, the refusal to let us board the plane based solely on the type of ID card — which met legal requirements and was accepted in the past on the same route — is unacceptable and discriminatory. Due to this incident, we incurred significant losses: Non-refundable event tickets purchased months in advance. Travel costs from Timișoara to Budapest. Additional transport arrangements to reach Tirana by alternative means (only one of us 3 still went there), including multiple transfers and over 15 hours of travel time instead of a 1-hour flight. To add to the confusion, the person who still went (Roman Draghina Alexandra Marioara) was able to board the return flight from Tirana to Budapest with the same national ID card, after confirming with several Wizz Air employees that it was acceptable. Given the financial and emotional distress caused by this poorly handled situation, I am requesting: Full refund of the unused outbound flight tickets. Compensation for additional transport. Thank you in advance for your help. Kind regards, Nimara Eugen
- Budapest-Tirana
- Economy
- Successful claim
Kuganesh Naidu U
Verified | Oct 13, 2025Madrid-Wroclaw
Economy
I am travelling back to Malaysia on 16th October and there is food to be passed to my friend. And I am unable to perform any of task for next few days
- Madrid-Wroclaw
- Economy
Tasnim Afrin K
Verified | Oct 8, 2025Budapest-Jeddah
Economy
Hi, Claim for Refund – Denied Boarding on Flight I had a confirmed ticket ,i did self checking with my TRC permit card and was allowed through boarding formalities. However, at the final stage, I was denied entry into the aircraft. The airline staff stated that students are not eligible for visa-on-arrival in Saudi Arabia. This information was neither available on the official Saudi Embassy website nor communicated to me during ticket purchase even not in when i did my online self checking.
- Budapest-Jeddah
- Economy
Maja P
Verified | Oct 6, 2025Ljubljana-Skopje
Economy
Successful claim
No reason given
The flight got delayed twice and we spent around 12 hours in the airport. When we asked for information they told us nothing conclusive.- Ljubljana-Skopje
- Economy
- Successful claim
Jovana K
Verified | Oct 6, 2025Ljubljana-Skopje
Economy
No reason given
We arrived at our final destination around 8:30PM, after spending 12 hours at the airport. The airline didn't officially tell us anything. One of the flight attendants said that the delay was due to 'operational problems' after being asked by another passenger as we were boarding the plane. We received 16 euro vouchers to spend at the duty free shops. Spending the whole day at the airport waiting to find out if we'd be able to make it home that day was greatly distressing and frustrating and caused us a great deal of anxiety. Not to mention that it was quite cold that day, we had to pull out extra clothes from our suitcases to keep warm. It was a horrible experience.- Ljubljana-Skopje
- Economy
Mark W
Verified | Oct 6, 2025London-Larnaca
Economy
Successful claim
Technical problems
The flight was diverted to Budapest because of a technical difficulty. They then flew in another plane from Poland to continue the journey. We then had to wait for the flight crew to be replaced as they had gone overtime.- London-Larnaca
- Economy
- Successful claim
Camila A
Verified | Oct 3, 2025Budapest-Baku
Economy
No reason given
We were traveling from Budapest Airport to Baku. The flight was delayed by an hour at departure. After taking off and flying for one hour on July 7, the plane began circling for over one more hour before eventually landing in Bucharest. We were not given any explanation, and it was only on the morning of July 8, around 7 a.m., that we were finally able to continue our journey from Bucharest to Baku- Budapest-Baku
- Economy
Raphael P
Verified | Oct 3, 2025Bratislava-Skopje
Economy
No reason given
For the return flight I wasn't able to to the online check-in due a positive balance I had because they owed me the money of the first flight. So I had to pay 100€ extra on-site for the check-in. I attached it above.- Bratislava-Skopje
- Economy
Natalia C
Verified | Sep 27, 2025London-Bucharest
Economy
Technical problems
After waiting in the airport for 6+ hours for flight W63004, they finally cancelled this flight, reason being that one of the doors couldn’t be used in case of emergency and they were struggling yo balance the aircraft. In fact they boarded us but due to difficulties balancing the plane they cancelled the flight in the end. They took us to the hotel (for 3 hours) only for us to then come back early in the morning for the next flight. They wanted us to board the same plane W63004, with the same technical issue with the door. They struggled to balance the plane, and at which point I started panicking. They gave us barely any updates for almost 24hours, and they struggled with a door. So i got off the plane and booked a different plane which was scheduled to depart at 11:30pm on Sunday. I was too scared to fly with W63004 due to the technical difficulties that they had, and frankly as a customer I do not believe they handled the matter properly. In fact, this problem made the news back in Romania, as one of the passengers was a Romanian celebrity. Due to this entire ordeal I ended up spending 30+ hours in the airport, which had a very bad effect on me and my holiday. I almost missed the hotel check-in for my Holiday in Romania.- London-Bucharest
- Economy
Tetiana S
Verified | Sep 27, 2025Chisinau-London
Economy
Successful claim
No reason given
We arrived to the airport in 3 hours before our flight departure. At first our flight was delayed from 01:10 am to 3:00 am. Then after a few hours we were told that the flight was cancelled without providing any information for us. There were no Wizz Air representatives in the airport. We were just given some forms to require compensation by the staff that was organising check in procedures. Later we were told that the flight was postponed until 6:00 pm the same day.- Chisinau-London
- Economy
- Successful claim
Irena K
Verified | Sep 25, 2025Kutaisi-Budapest
Economy
No reason given
We made few calls but the operator did not help us to fint alternative way to get to Budapest. We had to find alternative by ourselves. Unfortunately we dont record our phone calls, we just have a log of phone calls.- Kutaisi-Budapest
- Economy
Kristina K
Verified | Sep 25, 2025Kutaisi-Budapest
Economy
No reason given
We made few calls but the operator did not help us to fint alternative way to get to Budapest. We had to find alternative by ourselves. Unfortunately we dont record our phone calls, we just have a log of phone calls.- Kutaisi-Budapest
- Economy
Sarah C
Verified | Sep 25, 2025Barcelona-Warsaw
Economy
Successful claim
No reason given
We boarded, waited for 3 hours in the plane, due to technical problemas, according to the captain. Arriving at Chopin airport, the first landing was a total failure and we had to take off again, wait like 15min flying around the airport. Second attempt to land was done on just one side of the plane ( left side) and then both sides touched ground and it was successful in the end. No explanations from the crew.- Barcelona-Warsaw
- Economy
- Successful claim
Radovan K
Verified | Sep 25, 2025Kutaisi-Budapest
Economy
No reason given
We made few calls but the operator did not help us to find alternative way to get to Budapest. We had to find alternative by ourselves. Unfortunately we dont record our phone calls, we just have a log of phone calls.- Kutaisi-Budapest
- Economy
Tibor K
Verified | Sep 25, 2025Kutaisi-Budapest
Economy
No reason given
We had few phone calls where we discussed what will they do with the cancelled flight. They didn't find us a solution. We had to find a way to get home by ourselves. Unfortunately I don't record my calls. The only thing I can give you is the log of the calls. Used two different phones for a call.- Kutaisi-Budapest
- Economy
Andreea Raluca M
Verified | Sep 23, 2025London-Larnaca
Economy
No reason given
We were left to wait in the airport, for 4 hours without information of what was happening, with our 2 little kids sleeping on the floor.- London-Larnaca
- Economy
Cristian B
Verified | Sep 23, 2025London-Larnaca
Economy
No reason given
We waited for 4 hours without having any information other than the board, which was showing the times when the gates would open. We were never given information why and for how long exactly the delay would be. Later, when we got in the plane, one of the flight attendants told us they had no plane to fly from London, so we had to wait for another plane to arrive from Cyprus and fly with that one. Very disappointing, as this was our first ever holiday, and we had our kids with us, sleeping on the floors.- London-Larnaca
- Economy
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