Wizz Air complaints: comments, page 2
626 comments
Zeev T
Verified | Aug 1, 2026
Milano-Tel-aviv
Economy
No reason given
Dear AirAdvisor Team, Β I am writing to request your professional assistance regarding a compensation claim against Wizz Air. Our experience involved multiple cancellations of our scheduled return flight from Italy to Israel, which resulted in significant financial losses and considerable disruption. Our original flight was canceled three times. 1.6.3.26 - FLIGHT NUM w46407 2.16.3.26 - FLIGHT NUM w46403 3.17.3.26 - FLIGHT NUM w46403 Β Each time, Wizz Air failed to provide a reasonable alternative for returning home. Eventually, we were informed that the next possible flight could only be offered approximately one month later. Waiting such a long period was impossible, and we were forced to purchase tickets from another airline at our own expense. The flight was canceled three times. Does this mean we can count on triple compensation? As a result of these repeated cancellations and the lack of adequate support, we incurred substantial additional costs, including hotel accommodation, meals, essential living expenses, transportation, and the cost of new airline tickets. We submitted a reimbursement request to Wizz Air, attaching all receipts, invoices, and supporting documentation. Initially, a representative of Wizz Air informed us that these expenses could be compensated. Later, however, the airline requested copies of boarding passes with QR codes for the alternative flight. Unfortunately, these boarding passes were lost. Instead, we obtained an official letter from the airline that operated our replacement flight, confirming that we completed the journey and returned to Israel. This letter was submitted to Wizz Air along with all other evidence. Despite this, Wizz Air denied our claim. Given the circumstances, we kindly request your assistance in reviewing our case and advising on the next steps toward obtaining compensation under EC261 and other applicable regulations. We would appreciate your guidance on whether our documentation is sufficient and how best to proceed. Β Thank you in advance for your support. We look forward to your response. Zeev Tripolsky ZeevTr@gmail.com Olga VasilevaΒ vasilievaolga5@gmail.com
- Milano-Tel-aviv
- Economy
Martin K
Verified | Jul 30, 2026Bergamo-Sofia
Economy
No reason given
My flight was delayed by around five and a half hours and I sent a complaint to which as a response by WizzAir I was told that the delay happened due to weather complications and was denied the compensation.- Bergamo-Sofia
- Economy
Adelina E
Verified | Jul 28, 2026Milano-London
Economy
Claim escalated to airline
I arrived from Milan Malpensa to Luton airport at 28/08/2026 without my luggage l filled in form they said hopefully it arrives and gonna be delivered during couple days. I have no other stuff thanks Wizzair to make my day so stressful. Hopefully it gonna be delivered soon Thanks
- Milano-London
- Economy
- Claim escalated to airline
Kyriakoula L
Verified | Jul 26, 2026Warsaw-Larnaca
Economy
We arrived at warsaw chopin airport and passed through check in and security. We were at the gate waiting for security ID Control. The service was terrible delaying us to go to the gate. My husband passed first and ran to the gate 4N in order to inform them that we would be there in 5 minutes (in time to get the bus and the plane). The lady at the gate in charge denied immediately to my husband to board even though the airport security was very slow and we repeated a lot of times that we are going to miss our flight. We did not receive any care even though i am also 22 weeks pregnant and have a 10 month old infant. The attitude of the staff was very rude delaying us from getting home and having to book another flight to get back.
- Warsaw-Larnaca
- Economy
Maksims G
Verified | Jul 24, 2026Vilnius-Keflavik
Economy
Claim escalated to airline
When I was on Registration Desk to Give my baggage I got informed what there is no more places in airplane, I was buying my ticket more than months ago in both ways and I canβt understand. How can that happened and why canβt the company tell that before because trip to Vilnius from Leland for me is approximately five hours and almost 400 km, for which I also must to pay 200 euros, now weβre back in Latvia and I must pay for another ticket another β¬680 and for the same trip to airport another 200, I want some explanations and support from Wizzair to solve this problem, because final price to travel from Latvia to Iceland, starting to be super expensive for me!
- Vilnius-Keflavik
- Economy
- Claim escalated to airline
Yasemin S
Verified | Jul 24, 2026London-Sofia
Economy
Travelled with work, had to spend my evening after work to go to a shopping mall, finding clothes and basic stuff, so whole evening has been ruined, plus I wasn't sure where my luggage was, website only updated when it was about to be delivered
- London-Sofia
- Economy
Dragana V
Verified | Jul 23, 2026Maastricht-Podgorica
Economy
Successful claim
I had check in direct flight from MST to TGD on 11/07/2026. At the airport tge agent told me that the flight is over booked and offer me another flight from Cologne to Podgorica on 12/07/2026 and give me to sign form for denied boarding compesation. Since I did not have alternative I have accept this new flight. At new destination in Podgorica insteed on 11/07/2026, as planned I have arrived on 13/07/2026 in the middle of the night
- Maastricht-Podgorica
- Economy
- Successful claim
Valentina L
Verified | Jul 22, 2026Milano-London
Economy
Claim escalated to airline
My ETA for UK needed to be updated as I had just renewed the passport it was registered with (no one told me that would have been an issue). At the check in counter, the man didnβt absolutely help in any way exercised saying I needed to update my ETA and that the check in was gonna close in 20 minutes. The airport wifi was too slow and there was not enough reception for me to do the process. The Wizzair crew member just stared at me while I was trying to find a solution and didnβt offer absolutely any support. Unfortunately it was not communicated to me in any way that my ETA needed to be updated. Our flight got denied and we missed our second flight from Luton to Inverness. Had to buy two new flights plus a night at a hotel in Luton
- Milano-London
- Economy
- Claim escalated to airline
Masa V
Verified | Jul 22, 2026Larnaca-Belgrade
Economy
No reason given
Dear Sir/Madam, I am writing regarding an unpleasant situation that occurred during my recent journey after I accepted a re-routing from a cancelled flight from Tuzla to a replacement flight departing from Belgrade. After my original flight from Tuzla was cancelled, I was offered either a refund or re-routing to a flight from Belgrade. I accepted the re-routing option and received a new booking confirmation and flight number. When online check-in opened, I repeatedly attempted to check in through the Wizz Air mobile application as well as through a computer. However, the system did not allow me to complete the check-in process. I have attached screenshots as evidence of these failed attempts. Since online check-in was not possible, my family and I (four passengers in total) arrived at Belgrade Nikola Tesla Airport at approximately 1:00 a.m. in order to seek assistance and resolve the issue in time for our flight. There were no Wizz Air representatives available to assist us. Airport information staff informed us that the issue was likely a system error and that, under such circumstances, airport check-in should not be charged. We then waited for approximately three hours before a Wizz Air agent arrived at the check-in desk. The staff member appeared around 4:00 a.m. and was also experiencing difficulties with the system and the check-in process. Due to the time that had passed while waiting for assistance from your company, we were informed that the free check-in period had expired and were required to pay an airport check-in fee of EUR 48 per passenger, totaling EUR 192 for four passengers. I firmly believe that this charge was unjustified, as we attempted to complete online check-in within the required timeframe and arrived at the airport several hours before departure specifically to resolve an issue that was not caused by us. I would also like to emphasize that I am a long-standing Wizz Air customer. In December 2025, I purchased a Wizz Discount Club Standard Plus membership for EUR 100. Over the past several months, my family and I have completed approximately 14 flights with Wizz Air, and this is the first time we have experienced such a problem. In addition to the financial loss, this situation caused significant stress and inconvenience. I would also like to mention that I am a cancer patient who underwent surgery for thyroid cancer, and situations involving prolonged stress are particularly difficult for me. Therefore, I respectfully request: 1. A full refund of the EUR 192 airport check-in fee charged to my family. 2. A written explanation as to why online check-in was not available. 3. Consideration of additional compensation for the inconvenience, distress, and the several hours spent waiting for assistance. Attached, you will find: - Screenshots showing that online check-in was not possible; - Evidence of attempts to check in via both the mobile application and computer; - The invoice and receipt for the airport check-in fee; - Proof of payment. Should my complaint not be resolved satisfactorily, I will be obliged to seek protection of my consumer rights through the relevant consumer protection authorities and other competent bodies. I look forward to your response and a positive resolution of this matter. Yours faithfully, Dragana VukoviΔ Booking Reference: ELTY5G Telephone: +387 65 835 176 Email: draganaorb@yahoo.com- Larnaca-Belgrade
- Economy
Ε½anas M
Verified | Jul 22, 2026Paphos-Warsaw
Economy
No reason given
We received the SMS notification about the flight cancellation only while we were already at the airport, at 09:58 on January 1, 2026. No information was provided at the airport, as there is no Wizz Air representative at PFO. The offered an alternative flight only next week was not suitable for us, as we had traveled from Lithuania by car and had left our vehicle at WMI Airport. In addition, our children had scheduled medical appointments, and we needed to return to work. Therefore, we urgently purchased alternative tickets. On January 2, 2026, my wife and children returned to Lithuania, while I flew to WAW and then traveled by bus to WMI, where I collected our car and drove back to Lithuania. Wizz Air reimbursed these additional expenses. However, Wizz Air refused to provide compensation for the flight cancellation, claiming that adverse weather conditions at WMI Airport had prevented their aircraft from departing. I have attached copies of my compensation claim and Wizz Airβs response. I would like to point out that, according to publicly available information, all flights operated by other airlines departed from WMI on that day as scheduled. This includes Ryanair flight FR4177 on the WMIβPFO route, which departed on time at almost exactly the same time as the cancelled Wizz Air flight. I have also attached evidence of this flight. Therefore, I believe that the cancellation was not caused by extraordinary weather conditions but rather by inadequate operational flight planning on the part of the airline.- Paphos-Warsaw
- Economy
Nikolaos P
Verified | Jul 22, 2026Krakow-Vilnius
Economy
Successful claim
No reason given
While I was in the airport going for my check-in I received a text message from the company that the flight was canceled out of the blue. There was no additional information regarding the cancelation just Wizz Air decision. No specific comment was provided.- Krakow-Vilnius
- Economy
- Successful claim
Burchin S
Verified | Jul 20, 2026London-Varna
Economy
Successful claim
My original booked destination was Varna on Wizz Air flight W6 4502. I volunteered to surrender my seat and received a signed document promising EUR 100 in WIZZ credit. Wizz Air rerouted me only to Sofia and did not provide onward transport to Varna. I therefore purchased an economy flight from Sofia to Varna for Β£58.96. I request recovery of the agreed EUR 100 credit and reimbursement of the Β£58.96 necessary onward-transport expense.
- London-Varna
- Economy
- Successful claim
Antonina K
Verified | Jul 19, 2026Warsaw-Barcelona
Economy
We missed the flight because the departure gate was changed during a delay, but no notifications were sent via the Wizz Air app, and no airport announcements were made. The support agent in live chat refused to register a claim or process a refund, directing us back to the broken online form.
- Warsaw-Barcelona
- Economy
Tatyana K
Verified | Jul 19, 2026Memmingen-Chisinau
Economy
Airport fee regarding booking
I am writing to request a refund of the airport fee we were charged on 17 July 2026 at Memmingen Airport for our flight W4 3946 from Memmingen (FMM) to ChiΘinΔu (RMO). Passengers: Tatyana Kashlali Irina Kashlali Booking reference: VNLT7J / 0195 At the airport, we were each charged β¬75, resulting in a total of β¬150, because we brought our 10 kg luggage to the gate instead of handing it in at the baggage drop. However, we had already purchased 10 kg checked baggage for both passengers. The misunderstanding occurred because the boarding pass only states βChecked-in baggage β 1 Γ max. 10 kgβ, without clearly informing passengers that the baggage must be handed in at the baggage drop counter before security. As occasional travelers, we genuinely understood this to mean that our baggage had already been registered in the booking. The wording on the boarding pass is unclear and can easily be misunderstood. We had no intention of violating the baggage rules or avoiding any fees, as the baggage had already been paid for in advance. We respectfully ask you to review this case and refund the β¬150 airport fee as a gesture of goodwill, as the charges resulted solely from an understandable misunderstanding caused by the wording on the boarding pass. We appreciate your time and look forward to your response.- Memmingen-Chisinau
- Economy
Letitia I
Verified | Jul 17, 2026London-Tirana
Economy
When I was at Luton Airport, I spoke to a Wizz Air customer support representative and explained my situation. I was told that my flight could not be changed. The representative gave me a piece of paper with a Wizz Air telephone number and advised me to contact Wizz Air by phone. I called Wizz Air, but I was told to go back to the airport. I therefore returned to the airport, but I was still unable to change my flight or find a reasonable solution. I tried to resolve the situation both at the airport and by contacting Wizz Air by phone, but unfortunately I was not offered any assistance or alternative.
- London-Tirana
- Economy
Vladimir V
Verified | Jul 17, 2026Tuzla-Larnaca
Economy
Technical problems
Dear Sir/Madam, I am writing regarding an unpleasant situation that occurred during my recent journey after I accepted a re-routing from a cancelled flight from Tuzla to a replacement flight departing from Belgrade. After my original flight from Tuzla was cancelled, I was offered either a refund or re-routing to a flight from Belgrade. I accepted the re-routing option and received a new booking confirmation and flight number. When online check-in opened, I repeatedly attempted to check in through the Wizz Air mobile application as well as through a computer. However, the system did not allow me to complete the check-in process. I have attached screenshots as evidence of these failed attempts. Since online check-in was not possible, my family and I (four passengers in total) arrived at Belgrade Nikola Tesla Airport at approximately 1:00 a.m. in order to seek assistance and resolve the issue in time for our flight. There were no Wizz Air representatives available to assist us. Airport information staff informed us that the issue was likely a system error and that, under such circumstances, airport check-in should not be charged. We then waited for approximately three hours before a Wizz Air agent arrived at the check-in desk. The staff member appeared around 4:00 a.m. and was also experiencing difficulties with the system and the check-in process. Due to the time that had passed while waiting for assistance from your company, we were informed that the free check-in period had expired and were required to pay an airport check-in fee of EUR 48 per passenger, totaling EUR 192 for four passengers. I firmly believe that this charge was unjustified, as we attempted to complete online check-in within the required timeframe and arrived at the airport several hours before departure specifically to resolve an issue that was not caused by us. I would also like to emphasize that I am a long-standing Wizz Air customer. In December 2025, I purchased a Wizz Discount Club Standard Plus membership for EUR 100. Over the past several months, my family and I have completed approximately 14 flights with Wizz Air, and this is the first time we have experienced such a problem. In addition to the financial loss, this situation caused significant stress and inconvenience. I would also like to mention that I am a cancer patient who underwent surgery for thyroid cancer, and situations involving prolonged stress are particularly difficult for me. Therefore, I respectfully request: 1. A full refund of the EUR 192 airport check-in fee charged to my family. 2. A written explanation as to why online check-in was not available. 3. Consideration of additional compensation for the inconvenience, distress, and the several hours spent waiting for assistance. Attached, you will find: - Screenshots showing that online check-in was not possible; - Evidence of attempts to check in via both the mobile application and computer; - The invoice and receipt for the airport check-in fee; - Proof of payment. Should my complaint not be resolved satisfactorily, I will be obliged to seek protection of my consumer rights through the relevant consumer protection authorities and other competent bodies. I look forward to your response and a positive resolution of this matter. Yours faithfully, Dragana VukoviΔ Booking Reference: ELTY5G Telephone: +387 65 835 176 Email: draganaorb@yahoo.com Please contact me by email or telephone. I would appreciate communication in the Serbian language if possible.- Tuzla-Larnaca
- Economy
Daniela P
Verified | Jul 17, 2026Tenerife-Warsaw
Economy
No reason given
formal claim for compensation under Regulation (EC) No. 261/2004 regarding the significant delay of my flight from Tenerife South (TFS) to Warsaw (WAW) on *1 July 2026*. *Flight details:* * Route: Tenerife South (TFS) β Warsaw (WAW) * Date: 1 July 2026 * Scheduled departure: *16:20* * Actual departure: *approximately 22:30* * Scheduled arrival: *22:30* * Actual arrival: *after 04:00 on 2 July 2026* Throughout the day, Wizz Air repeatedly informed passengers of successive delays via short-notice notifications. The departure time was postponed multiple times, ultimately resulting in a delay of more than six hours. As a consequence, we arrived in Warsaw more than five hours later than scheduled. This delay caused substantial inconvenience, including the loss of planned evening transportation, significant disruption to onward travel arrangements, and an overnight arrival instead of the scheduled evening arrival. Under *Regulation (EC) No. 261/2004*, passengers are entitled to fixed compensation when: * the delay upon arrival exceeds three hours, * the delay was not caused by extraordinary circumstances that could not have been avoided even if all reasonable measures had been taken, and * the flight falls within the scope of the Regulation. Furthermore, the judgments of the *Court of Justice of the European Union, including the joined cases **Sturgeon (C-402/07 and C-432/07)* and *Nelson (C-581/10 and C-629/10)*, establish that passengers arriving at their final destination three hours or more after the scheduled arrival time are entitled to compensation equivalent to that payable in the event of flight cancellation. The distance between Tenerife South (TFS) and Warsaw (WAW) exceeds *3,500 km. Accordingly, pursuant to **Article 7(1)(c) of Regulation (EC) No. 261/2004, I request compensation in the amount of **EUR 600 per passenger*. Unless Wizz Air can demonstrate that the delay resulted solely from extraordinary circumstances within the meaning of Article 5(3) of the Regulation, compensation is payable. I therefore request: * Payment of *EUR 600 per passenger* under Article 7 of Regulation (EC) No. 261/2004. * A written response confirming the reason for the delay. * Payment of the compensation within 14 days. If my claim is rejected, please provide a detailed explanation together with the specific extraordinary circumstances relied upon and evidence demonstrating that all reasonable measures were taken to avoid the delay. I look forward to your prompt response and settlement of this claim. Kind regards, Daniela Pietruczuk booking ref. TPGF3Q flight no W61496- Tenerife-Warsaw
- Economy
Kurt Norman O
Verified | Jul 16, 2026Gdansk-Athens
Economy
Claim escalated to airline
No reason given
The flight was overbooket the airlines sold to much ticket and put in a smal aireplane so it was no Seats for us. We where by our self they gave us a form and say next flight they can give is in 2 days. We had plan our holiday in Athen we did not want to waite more days. So we did buy new ticket with lot airlines. It should not be like this we did not like it at all. When we have ticket they should be abel to fly the passengers.- Gdansk-Athens
- Economy
- Claim escalated to airline
Turid O
Verified | Jul 16, 2026Gdansk-Athens
Economy
Claim escalated to airline
No reason given
We had tickets for the flight when we arrive to AirPort they told us the flight is over booket. The aireline had set in a smaler flight. We had to buy new flight ticket with another airlines, they fly us to Warszawa the same date, we had a hotel there and next morning Lot airelines fly us to Athen we miss our stay in Athen 1 Night we had to pay for hotel, taxi and exstra food at the AirPort 2 days, the day we missed the fly, and next morning. Total for us 2 peopel over 1000 euro, we will Claim the exspenses from you as soon as possibel. At the AirPort we did just Get at form from you now refund they did not book us on another fight just told us next flight was after 2 days we said we Are not interested to waite more days in Gdansk we had already booket our hotel in Athen and they was waiting for us.- Gdansk-Athens
- Economy
- Claim escalated to airline
Dragana V
Verified | Jul 15, 2026Tuzla-Larnaca
Economy
Technical problems
Dear Wizz Air Customer Service, Thank you for your previous response. However, I would like to formally request that my case be reviewed again, as I do not consider it resolved. My original booking was from Tuzla Airport, which is only about 40 km from my home. After the cancellation of that flight, I had no reasonable alternative but to travel to Belgrade Airport, approximately 180β200 km away. This resulted in significant additional expenses and inconvenience for me and my family. Furthermore, online check-in was not functioning properly. I attempted to check in online but was unable to do so due to technical issues. I later learned that many other passengers experienced the same problem. As a result, I was forced to pay an airport check-in fee, even though the issue was not caused by me. I am also an oncology patient who has undergone cancer surgery. The uncertainty, last-minute changes, and additional travel caused considerable stress during an already difficult period. Although I understand that operational disruptions can occur, I believe passengers should not bear the financial consequences of circumstances beyond their control. I am therefore requesting: β’ reimbursement of the airport check-in fee that I was forced to pay; β’ reimbursement of the additional costs directly resulting from the cancellation and change of departure airport, where applicable; β’ compensation under the applicable passenger rights legislation, if my case qualifies. I have attached screenshots and supporting documents regarding the failed online check-in and the additional charges. I have travelled with Wizz Air frequently over the past yearβapproximately six trips, often with several members of my family. I also purchased a Wizz Air membership for approximately β¬100 because I chose to travel with your airline regularly. I hope that customer loyalty and the circumstances of this case will be taken into consideration when reviewing my request. If my claim is rejected without a satisfactory explanation, I will consider pursuing the matter through an independent passenger rights claims service and, where appropriate, through the relevant European consumer protection bodies. I kindly ask you to review my case once again and provide a detailed response regarding the reimbursement and compensation requested. Thank you for your time, and I look forward to your reply. Kind regards, Dragana Vukovic- Tuzla-Larnaca
- Economy
Dragana V
Verified | Jul 15, 2026Larnaca-Belgrade
Economy
No reason given
Dear Wizz Air Customer Service, Thank you for your previous response. However, I would like to formally request that my case be reviewed again, as I do not consider it resolved. My original booking was from Tuzla Airport, which is only about 40 km from my home. After the cancellation of that flight, I had no reasonable alternative but to travel to Belgrade Airport, approximately 180β200 km away. This resulted in significant additional expenses and inconvenience for me and my family. Furthermore, online check-in was not functioning properly. I attempted to check in online but was unable to do so due to technical issues. I later learned that many other passengers experienced the same problem. As a result, I was forced to pay an airport check-in fee, even though the issue was not caused by me. I am also an oncology patient who has undergone cancer surgery. The uncertainty, last-minute changes, and additional travel caused considerable stress during an already difficult period. Although I understand that operational disruptions can occur, I believe passengers should not bear the financial consequences of circumstances beyond their control. I am therefore requesting: β’ reimbursement of the airport check-in fee that I was forced to pay; β’ reimbursement of the additional costs directly resulting from the cancellation and change of departure airport, where applicable; β’ compensation under the applicable passenger rights legislation, if my case qualifies. I have attached screenshots and supporting documents regarding the failed online check-in and the additional charges. I have travelled with Wizz Air frequently over the past yearβapproximately six trips, often with several members of my family. I also purchased a Wizz Air membership for approximately β¬100 because I chose to travel with your airline regularly. I hope that customer loyalty and the circumstances of this case will be taken into consideration when reviewing my request. If my claim is rejected without a satisfactory explanation, I will consider pursuing the matter through an independent passenger rights claims service and, where appropriate, through the relevant European consumer protection bodies. I kindly ask you to review my case once again and provide a detailed response regarding the reimbursement and compensation requested. Thank you for your time, and I look forward to your reply. Kind regards, Dragana Vukovic- Larnaca-Belgrade
- Economy
Lyubka D
Verified | Jul 14, 2026Palma de Mallorca-Sofia
Economy
Myself and my 7 year old son were denied boarding . We were on time, we had checked in our luggage and we were checked in and waiting to board . We had two hand bags which we had right to carry . There were 3 staff members doing the boarding and I can see that one of them was asking passengers to get their hand luggage measured . He was sitting with a card machine , people were frantically repacking he was making many of them pay. I was just about to board when he called me back and asked me to measure my bags - I did bad one of them didnβt fully fit . I repacked it and threw away an inflatable which was taking a lot of space and afterwards my bag was able to fit. I was very upset - he waited that I get all the way to almost board and called me back . I told that he didnβt have to wait for me to almost board before he asked me . He was treating customers appallingly very disrespectfully and humiliatingly . After I repacked and he told me it was ok then he changed his mind and told me that I cannot go through that I was behaving badly and cannot go through . My son got realty distressed and was crying all the time . I asked why I canβt board they said that I havenβt paid . I started filming . They were awful to me and my son. They didnβt let us go through . Then they called some passengers-apparently they had oversold the flight - they let them take our seats . Then called security- security took me to take my checked luggage . Then we went to the police to make a complaint - they couldnβt help . No one at the airport could help us . Me and my incredibly distressed son were just left at the airport with no proper explanation why we were denied boarding and no plan what to do . This was the worst experience of my life and surely must have marked my son for life .
- Palma de Mallorca-Sofia
- Economy
Shuichi K
Verified | Jul 14, 2026Abu Dhabi-Krakow
Economy
No reason given
The fight was delayed over 3 hours. It was originally a direct flight from AUH to KRK, but stopped at ATH, then arrived at KRK without off-boarding. Actual time of the arrival at KRK is 2026-02-19 04:05. I have a video clip of a moment the flight arrived. Wizz air explains the reason of the delay as "Security reason". However it didn't provide any proof that is an delay for an extraordinary reason. I've submited an claim to ADR of Poland, which is already closed because wizz air refused to join the procedure. If needed, documents of ADR are ready to be submitted.- Abu Dhabi-Krakow
- Economy
Anonymous member
Verified | Jul 10, 2026Oslo-Bratislava
Economy
KAYIP BAGAJ Δ°ΓΔ°N TAZMΔ°NAT TALEBΔ°
Subject: Claim for Missing Checked Baggage β PIR No: BTSW623076 Dear Wizz Air Customer Relations, I am writing to submit a formal claim regarding my missing checked baggage. On 6 July 2026, I traveled with my family on Wizz Air Flight W6 1798 (Oslo β Bratislava). After arriving at Bratislava Airport, one of my checked bags did not arrive on the baggage carousel. I immediately reported the incident to the Lost and Found/Baggage Service Office at Bratislava Airport and completed the required Property Irregularity Report (PIR). Flight Details: Flight Number: W6 1798 Route: Oslo (OSL) β Bratislava (BTS) Date of Travel: 6 July 2026 PIR Number: BTSW623076 The missing baggage contains personal belongings, including: Three pairs of sports shoes Spare clothing One pair of sunglasses Two rechargeable electric toothbrushes Other personal items I kindly request that Wizz Air locate my baggage as soon as possible and send it to my home address in TΓΌrkiye at no additional cost. My delivery address is: AbdΓΌlkadir KΓΆyebakan KarahasanlΔ± Mahallesi 2079. Sokak No: 1/9 Merkezefendi / Denizli TΓΌrkiye If my baggage cannot be located and returned within a reasonable period, I request compensation of 250 Euros for the loss and inconvenience caused. Please keep me informed regarding the progress of my claim. I look forward to your prompt response and an amicable resolution. Contact Information Name: AbdΓΌlkadir KΓΆyebakan Email: akadir2027@hotmail.com Thank you for your attention to this matter. Yours faithfully, AbdΓΌlkadir KΓΆyebakanOverall
valizim kayboldu ve hala bana ulaΕmadΔ±
- Oslo-Bratislava
- Economy
- Loss: β¬250
- Desired solution
Eoin G
Verified | Jul 9, 2026Podgorica-Cologne
Economy
No reason given
The flight was meant to takeoff at 19:40 however the incomming flight that we were to get on, diverted to Tirana International Airport on approch to our airport. Its important to note that our airport continued operating as flights continued to depart thought this time. The flight arrived in around 22:00 and we departed around 23:00 arriving late. The doors of the plane opened at our destination at 01:54. This delay caused us to miss our self connect flight to Dublin with Ryanair. We recieved 5 euro drink and food vouchers at the Podge airport. We were inconvineiced as we had to rebook different flights back to Dublin from a different airport in Germany to get back to our end destination a day late.- Podgorica-Cologne
- Economy
Taylan T
Verified | Jul 9, 2026London-Larnaca
Economy
Claim escalated to airline
I am really upset because my son has autism and ADHD and we was in the airline for a very long time they had to make me pay for the check-in which I did not have to pay because I checked in at my house with my daughter a few hours in before and it was not allow me to check in for my son online at home so I had no choice but to go to the airline and they charge me near enough Β£50 to pay to check my son in I had to speak to them on the phone there was no hope nobody wanted to help I feel really upset because my son was not in a good mood and it wasted a lot of my hours in this and left me with no money with two children in the airport after making this payment
- London-Larnaca
- Economy
- Claim escalated to airline
Cigdem R
Verified | Jul 8, 2026London-Larnaca
Economy
Claim escalated to airline
I am really upset and disappointed because I was trying to check in online at home the only allowed me to check in for me and my daughter but hey but it would not let me check in for my son which has made a lot of complications my son suffers from autism and we had wasted so much time in the airport trying to solve this and they made me make payments for nothing when it was a fault with the system I spoke with with air and they told me to just call in and explain to them and make a complaint it has made my time really hard even getting down here it has been very pressure and also my son is not well and it has made everybody upset and sad I would please like you to refund my money for all the inconvenience please as I always book with wiz air and this is just not right here
- London-Larnaca
- Economy
- Claim escalated to airline
Piotr M
Verified | Jul 8, 2026Poznan-Kutaisi
Economy
No reason given
Flight was delayed over 4.5h. Airline told that the cause was bad weather, but weather that day was clear. Plain was on airport on time, but they were doing something with it. Most likely repearing- Poznan-Kutaisi
- Economy
Piotr M
Verified | Jul 8, 2026Poznan-Kutaisi
Economy
No reason given
It was really big delay. I was waiting on airport and we were waiting for flight. Plain was already there on time it was supposed to departure. They were doing something with it (repearing?). Final delay was around 4.5 hours. Airline told me that it was because of weather, but it's not true. Weather was clear that day.- Poznan-Kutaisi
- Economy
Mindaugas R
Verified | Jul 8, 2026Vilnius-Πindhoven
Economy
Problems at airport
I checked claims in wizzair website, but it states that fligt was delayed only for 2,5h, but after the landing we stayed in the plane for 1h 15mins until we were left out of the plane.- Vilnius-Πindhoven
- Economy
Soichiro S
Verified | Jul 8, 2026Vilnius-Milano
Economy
my suitcase was lost on 12 th of June and I reported my claim at Milano international airport and received the document , they told me a few hours later that my suitcase was found ,even though when I put my ( world tracer file reference ) number and my name on the tracking website from wizzair , it's been showing ( there's no history with this number and name ) which means I can't even see where my suitcase is . I submitted the claim and email multiple times but since they don't even have the number for the customer department , each claims or email ,I need to wait up to 30 days and without any extra information or support . I've told them multiple times that I need my suitcase and the things inside within a month for my next schedule , they just keep saying ( wait up to 30 days ) , It's been more than 3 weeks since my suitcase was lost and there's no additional information , so I decided to claim for my compensation following the protocol of Montreal convention .
- Vilnius-Milano
- Economy
Zourab A
Verified | Jul 7, 2026Thessaloniki-Kutaisi
Economy
Hello, I am Anthimiadis Zourab and I had my flight yesterday on Sunday 5th July from Thessaloniki to Kutaisi Georgia. Unfortunately it was impossible for me to take the flight, because here in Thessaloniki in the region Oraiokastro ( New Folithei) where I live a big fire broke out. The authorities gave us the order to evacuate the area and our whole village was burning. We had no access to our houses and as a result of this me and my family could not take our luggages even our passports to flight. I can provide you with evidence from the police and the firefighter authorities if needed , but please take into consideration that it was humanly impossible for us to flight. This happening was beyond our control and it' s not our responsibility that we could not take our flight. We had many flights with your company and we are really content so now we would like to request for a voucher or a refund because it was only unforeseen circumstances that prevented us from flying. Additionally, when we called you on Sunday noon, your call center did not inform us that we could change our flight only until 3 hours before the departure and so and due to technical problems we could not rebook our flight. Please take into account all of the above and contact us if you need further evidence for the happening.
- Thessaloniki-Kutaisi
- Economy
Aikaterini A
Verified | Jul 7, 2026Thessaloniki-Kutaisi
Economy
Hello, I am Anthimiadou Aikaterini and I had my flight yesterday on Sunday 5th July from Thessaloniki to Kutaisi Georgia. Unfortunately it was impossible for me to take the flight, because here in Thessaloniki in the region Oraiokastro ( New Folithei) where I live a big fire broke out. The authorities gave us the order to evacuate the area and our whole village was burning. We had no access to our houses and as a result of this me and my family could not take our luggages even our passports to flight. I can provide you with evidence from the police and the firefighter authorities if needed , but please take into consideration that it was humanly impossible for us to flight. This happening was beyond our control and it' s not our responsibility that we could not take our flight. We had many flights with your company and we are really content so now we would like to request for a voucher or a refund because it was only unforeseen circumstances that prevented us from flying. Additionally, when we called you on Sunday noon, your call center did not inform us that we could change our flight only until 3 hours before the departure and so and due to technical problems we could not rebook our flight. Please take into account all of the above and contact us if you need further evidence for the happening.
- Thessaloniki-Kutaisi
- Economy
Ilias A
Verified | Jul 6, 2026Thessaloniki-Kutaisi
Economy
Hello, I am Anthimiadis Ilias and I had my flight yesterday on Sunday 5th July from Thessaloniki to Kutaisi Georgia. Unfortunately it was impossible for me to take the flight, because here in Thessaloniki in the region Oraiokastro ( New Folithei) where I live a big fire broke out. The authorities gave us the order to evacuate the area and our whole village was burning. We had no access to our houses and as a result of this me and my parents could not take our luggages even our passports to flight. I can provide you with evidence from the police and the firefighter authorities if needed , but please take into consideration that it was humanly impossible for us to flight. This happening was beyond our control and it' s not our responsibility that we could not take our flight. We had many flights with your company and we are really content so now we would like to request for a voucher or a refund because it was only unforeseen circumstances that prevented us from flying. Additionally, when we called you on Sunday noon, your call center did not inform us that we could change our flight only until 3 hours before the departure and so and due to technical problems we could not rebook our flight. Please take into account all of the above and contact us if you need further evidence for the happening.
- Thessaloniki-Kutaisi
- Economy
Fazacas R
Verified | Jul 4, 2026Charleroi-Warsaw
Economy
Successful claim
I did my checkin home but Theo didnβt give me a seat and then I went to checking des I and they said there no more sits in the plane , but my ticket wasnβt a stby ticket
- Charleroi-Warsaw
- Economy
- Successful claim
John Craig M
Verified | Jul 2, 2026Economy
Terrible lost baggage handling
Wizz air was late arriving to FCO from Barcelona ( Flight W46018 ) so connection to Calgary bound westjet was so tight we couldn't wait for our delayed bags to arrive at the baggage retrieval. We had to get on our flight immediately The bag is clearly located at gate E14 of terminal 3 at this moment, but our PIR report can't track it and send it, even though it claims its located.- Economy
Isik K
Verified | Jun 28, 2026Economy
Refund as goodwill considering our circumstances
Subject: Request for Exceptional Refund β Confirmation Code: WHYETB Dear Wizz Air Customer Relations, I am writing regarding our booking with confirmation code WHYETB. We respectfully ask you to review our case as an exceptional situation and consider granting a full refund to our original payment method as a gesture of goodwill. Our family booked these flights specifically to travel to Nice to attend The Weeknd concert. We applied for our Schengen visas well in advance and made every effort to complete the necessary travel requirements. Unfortunately, despite our preparations, we were unable to obtain our Schengen visas in time. As a result, we are legally unable to enter the Schengen Area and therefore cannot use our Wizz Air tickets. This situation is completely beyond our control. We fully understand and respect Wizz Airβs cancellation policy. However, we kindly ask that our circumstances be considered as an exception. We are not cancelling due to a change of plans or personal preference; we are simply unable to travel because we do not have the required visas despite applying in advance. If it assists your review, we are happy to provide supporting documentation, including: β’ Proof of our planned trip and The Weeknd concert tickets. β’ Documents relating to our Schengen visa applications. β’ The booking of our sister, who is travelling on the same flights because she has a valid Schengen visa. This further demonstrates that our trip was genuine and that only our inability to obtain visas prevented us from travelling. If an exceptional refund is approved, we would be sincerely grateful if it could be processed to the original payment method (our credit card) rather than as WIZZ Credit. We truly hope you will consider our request with compassion and goodwill. We have always acted in good faith and would greatly appreciate your understanding in this unfortunate situation. Thank you very much for your time and consideration. We look forward to your response. Kind regards, GΓΆzde IΕΔ±k KargΔ±n Booking Confirmation Code: WHYETB- Economy
- Desired solution
Refund
Kaltrina M
Verified | Jun 27, 2026Memmingen-Pristina
Economy
Dear Wizz Air, I would like to submit a complaint regarding flight W64790 from Memmingen (FMM) to Pristina (PRN) on 27 June, booking reference IP73YT. I arrived at Memmingen Airport at approximately 07:30, more than two hours before the scheduled depart
Dear Wizz Air, I would like to submit a complaint regarding flight W64790 from Memmingen (FMM) to Pristina (PRN) on 27 June, booking reference IP73YT. I arrived at Memmingen Airport at approximately 07:30, more than two hours before the scheduled departure time of 09:50. I had completed online check-in and was present at the airport with sufficient time before departure. Due to exceptionally long queues and delays at the airport security checkpoint, I was unable to reach the departure gate before it closed at 09:20. As a result, I was unable to board the flight and lost my ticket. I respectfully request that you review my case and consider reimbursement, travel credit, or any other appropriate solution. Thank you for your time and consideration. Kind regards, Nika Mataj Booking Reference: IP73YT
- Memmingen-Pristina
- Economy
- Loss: β¬180
- Desired solution
Refund
Expenses reimbursement
Abbi P
Verified | Jun 20, 2026London-Sofia
Economy
Successful claim
I got put on a standby flight when needing assistants and was going on a last minute trip due to my fsther in law passing
- London-Sofia
- Economy
- Successful claim
Iaroslav P
Verified | Jun 19, 2026Hamburg-Yerevan
Economy
Problems at airport
1. At Hamburg, after I had already boarded, the entire airport was evacuated because someone entered the sterile zone without screening. All passengers had to be re-screened; the checkpoint was down and the queue was long. Departure ended up ~6 hours late (scheduled departure from HAM 10:00, actual ~15:43 per FlightRadar24). 2. The flight was then diverted to Bucharest (OTP) because the crew ran out of legal flight-duty hours and had to be replaced. Final arrival in Yerevan was ~8 hours late (landed ~23:44 local vs scheduled). Wizz rejected the EU261 claim citing "security reasons" as an extraordinary circumstance and gave no evidence. They also referred me to the EU ODR platform, which has been shut down since July 2025. I'm aware the Hamburg evacuation may count as extraordinary. The point I'd want assessed is whether Wizz took all reasonable measures β specifically, whether letting the crew time out and diverting was avoidable (e.g. standby crew), and whether the duty-hours portion of the delay was within their control.- Hamburg-Yerevan
- Economy
Olga M
Verified | Jun 13, 2026Lisbon-Warsaw
Economy
No reason given
I previously submitted a claim for this flight which was closed because Wizz Air informed AirAdvisor that the case was being handled through ANAC (the Portuguese civil aviation authority). That ANAC complaint has now concluded and ANAC has issued its final decision. I am resubmitting because the original closure was not based on a settlement or resolution, but on an open regulatory process that has since ended. I also want to flag a key discrepancy: in their direct response to me dated September 11, 2024, Wizz Air cited 'passenger handling reasons' as the cause of the cancellation. However, in their response to ANAC, they cited 'air traffic flow management restrictions.' These are two different reasons and I have both in writing. I am attaching the Wizz Air correspondence as supporting documentation.- Lisbon-Warsaw
- Economy
Diana P
Verified | Jun 12, 2026Treviso-Timisoara
Economy
Problems at airport
The flight departure was delayed because of boarding-related issues in TimiΘoara on that day, resulting in the need to restart the check-in procedure.- Treviso-Timisoara
- Economy
Anonymous member
Verified | Jun 12, 2026Schonefeld-Bratislava
Economy
Unfair treatment Disrespectful employees
Absolutely disrespectful and unbearable employee. We had more than an hour to fly, but your commands say check-in is closed. What does this mean? You have to give me a boarding pass. If I don't make it to the flight, it's my fault.Overall
- We had a 1 hour time for bording aber the said we closed chick in
Nothing
- Schonefeld-Bratislava
- Economy
- Loss: β¬150
- Desired solution
Refund
Monica L
Verified | Jun 10, 2026Budapest-Lisbon
Economy
Formal Complaint β Unfair Additional Baggage Charge and Inappropriate Treatment at the Boarding Gate
Dear Wizz Air Customer Relations, I am writing to formally complain about the unacceptable treatment my husband and I received at the boarding gate of our recent Wizz Air flight. I was travelling with a standard cabin bag and a neck support pillow. The gate agent insisted that the pillow had to be placed inside my cabin bag. However, once the pillow was placed inside the bag, the bag exceeded the required dimensions, and I was therefore forced to pay an additional baggage fee. What makes this situation particularly unfair is that dozens of other passengers carrying identical neck pillows were allowed to board without any issue and without being charged. The rules were clearly not applied consistently. Furthermore, the gate agent informed me that the charge would be β¬75, yet I was ultimately charged β¬81. No explanation was provided for this discrepancy. Throughout the interaction, the agent was extremely rude, dismissive and unhelpful. The pressure placed on me during the boarding process was completely unnecessary. While I was trying to rearrange my belongings, the agent repeatedly told me that the gate would close in five minutes. Because of this pressure and stress, I dropped my mobile phone, causing the rear glass to crack and break. At the same time, my water bottle opened inside my bag, soaking my passport. Despite seeing the situation unfold, the agent showed absolutely no empathy and continued to pressure me to pay immediately. To make matters worse, my husband and I were also challenged regarding a tote bag that I was carrying on his behalf. This bag contained medically necessary items required for the management of his diabetes, including a food scale used to weigh meals, a thermal bag for insulin, snacks and emergency supplies in case of hypoglycaemia. I explained the purpose of the bag and even offered to show the agent my husband's diabetes certificate as proof of his medical condition. However, she refused to look at the document and showed no interest in reviewing the medical evidence we had available. We have travelled numerous times with these medical supplies and have never encountered any problems with any airline. In fact, earlier that same day we flew with Ryanair, and the medical bag was accepted without any questions or objections. My husband also attempted to register his condition through the online assistance form, but there was no option available for diabetes. As you will be aware, passengers travelling with essential medical equipment and supplies should be reasonably accommodated. Refusing even to review medical documentation while challenging the carriage of medically necessary items is unacceptable and deeply concerning. Given the circumstances, I request: 1. A full refund of the additional baggage fees charged to us. 2. An explanation regarding the discrepancy between the stated fee (β¬75) and the amount actually charged (β¬81). 3. A formal investigation into the conduct of the gate agent involved. 4. Clarification of Wizz Air's policy regarding passengers travelling with diabetes-related medical equipment and supplies. The combination of inconsistent baggage enforcement, refusal to consider medical documentation, unnecessary pressure, misleading information regarding the fee charged, and the disrespectful manner in which we were treated resulted in an extremely distressing experience. I trust that Wizz Air will investigate this matter thoroughly and provide an appropriate resolution. I look forward to your prompt response. Yours faithfully, MΓ³nica LopesOverall
- PΓ©ssimo atendimento
- Budapest-Lisbon
- Economy
- Loss: β¬162
- Desired solution
Expenses reimbursement
Mariana P
Verified | Jun 9, 2026Naples-Sofia
Economy
No reason given
Online check in didn't work although I did it on time so I had to pay the fee at the airport, 48 Euros- Naples-Sofia
- Economy
Matthew G
Verified | Jun 8, 2026Bergamo-Skopje
Economy
No reason given
The airline claimed that I no showed for the flight. I was there waiting at the gate ready to go until they finally decided to leave SO LATE that I could not take the flight or risk missing work and losing my job. I told the gate agent at the boarding gate that the delay was unacceptable. They had five hours to get me to my destination and could not do so. She must have then changed me to a no-show. As proof, please see that I have attached my boarding pass AND the picture of my exit stamp from Bergamo airport on the evening of the flight. If I no-showed, how did I go through immigration in the airport? Wizzair will next claim it was a weather delay. That is not why we departed so late. Please request crew, maintenance, and aircraft arrival and departure logs.- Bergamo-Skopje
- Economy
Anonymous member
Verified | Jun 7, 2026Budapest-Mulhouse
Economy
GepΓ€ckagentin hhhhjjjjjjjjjj
GepΓ€ckagentin verlangt Geld fΓΌr was?hhhhgggggggtttttttttttttttttttgjjjhjjjjjjjjjjjjkkkkkkjjjjjjjjjjjjjjjjjOverall
- GepΓ€ckagentin
- Budapest-Mulhouse
- Economy
- Loss: β¬250
Inessa S
Verified | May 25, 2026Sofia-Larnaca
Economy
No reason given
No one knows what happened. I didn't get a txt message or notification of the 1st delay/change of departure time from 19:50 to 21:55. When I asked the Wizz Air info desk at the airport, the reply was "We don't have information as well. Received no emails, just saw the board change". Then I got an email and we had to check in as per the original departure time, Got inside and waited by the gates for further info. About 20:27 I got a txt message informing me of another delay and new departure time 22;55. Then at 21:56 I got an email with the newest change to 00:00. However, the board was showing 00:15. Then we departed at 00:17. The refreshments (bottle of water and a croissant) that the airline had provided were put outside at the check in desks. We were not informed of this since we were all by the gates and to get out we were supposed to leave with out boarding passes (which we were told we could do at abou 22:00). Most people didn't even know we had refreshments, some were denied leaving the gated area.- Sofia-Larnaca
- Economy
Erika A
Verified | May 24, 2026Nis-Bratislava
Economy
airline Wizz Air Hungary Ltd. in connection with the cancellation of flight W6 7010 from NiΕ‘ (INI) to Bratislava (BTS) on 4. 1. 2026 and the subsequent refusal of my claim for financial compensation under Regulation (EC) No. 261/2004. The airline rejected my request for compensation in the amount of β¬250, citing extraordinary circumstances. The flight was originally scheduled to depart at 11:55, but was initially delayed due to the late arrival of the incoming aircraft, which is an operational reason on the part of the carrier. The deterioration of the weather conditions to which the airline refers only occurred during this delay. If the aircraft had arrived in NiΕ‘ on time and the flight had departed according to the original flight schedule, the flight would not have been cancelled. NiΕ‘ airport was operational at the time of the scheduled departure. The last successful departure from the airport took place at 12:58 and an aircraft of the same airline landed on the same day and subsequently departed for MalmΓΆ at a similar time without restrictions. It follows from the above that the weather conditions at the relevant time did not prevent air operations. Despite these facts, the airline rejected my request for compensation in the amount of β¬250, citing extraordinary circumstances. I believe that in this case the conditions for excluding the carrier's liability were not met, since the original delay caused by circumstances on the part of the airline was the decisive cause of the flight cancellation. I am attaching a confirmed flight reservation and communication with the airline. I ask you to review the above procedure and carry out an inspection.
- Nis-Bratislava
- Economy
Anonymous member
Verified | May 23, 2026London-Warsaw
Economy
The worst customer service ever
I had the worst customer service from WizzAir yesterday. I've been told to pay extra Β£68 for my luggage as my backpack was large. I have paid Β£40 for extra luggage [10 KG] and genuinely was in rush and didn't think I need to go to the check-in area at Luton airport and thought that I'll be allowed in with what I paid for. I didn't know where the check in was as never used that service at this airport. The agent at boaridng gate was ultra rude and said you're either paying Β£68 or not boarding. When I wanted to go quickly to check in she said it's too late. I've got stressed and mumbled swear words to myself from stress as I have ADHD and forgot my medication yesterday. She said I abused her and denied my boarding. I went to customer services and another agent said I abuse their staff and it's unacceptable and that I have to pay for this. I was excuse me? As a result, I had to pay Β£300 extra for the flight with another airline today. I have never had more stress in my life related to travel. 0 understanding, the worst customer service I've ever experienced. I demand apology and full refund on my flight. Avoid this airline at all costs.Overall
- Boarding service denied
- None
- London-Warsaw
- Economy
- Loss: β¬329.28
- Desired solution
Refund
View more