Alaska Airlines Reviews
78668 passengers’ reviews
Alaska Airlines Mileage Plan P.O. Box 13670 Des Moines, WA 98198-1009
1-800-252-7522
78668 passengers’ reviews
Alaska Airlines Mileage Plan P.O. Box 13670 Des Moines, WA 98198-1009
1-800-252-7522Leave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
3.9Total Reviews
78668Review Sites Distribution
Trustindex
17985 (22.9%)
TripAdvisor
17506 (22.3%)
15345 (19.5%)
Kayak
9365 (11.9%)
Yelp
6800 (8.6%)
Tiket2
5329 (6.8%)
Flight Radar
2524 (3.2%)
Glassdoor
1630 (2.1%)
Airline Quality
1019 (1.3%)
Consumer Affairs
571 (0.7%)
FlightReport
190 (0.2%)
TrustPilot
180 (0.2%)
PissedConsumer
142 (0.2%)
eSky
80 (0.1%)
SkyTrax Ratings
(%)
78668 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Friendly flight crewPunctualityComfortable Premium Class seating
Inconsistent customer serviceUnexpected baggage feesDirty lavatoriesInaccurate communicationAlaska Airlines’ friendly and attentive flight staff were mentioned as a plus in many reviewers’ comments along with the airline’s punctuality. Quite a few positive reviews also mentioned the premium class seats that offered more comfort and legroom as well as extra amenities. On the other hand, plenty of reviews talked about the poor customer service and rude, unhelpful ground staff when trying to make changes to bookings. Passengers also complained about being overcharged or charged multiple times for baggage fees as well as the dirty bathrooms. Lastly, Alaska received lots of negative feedback about inaccurate flight information, incorrect gate assignments, and other details that caused frustration and confusion.
Flight Delay Compensation Calculator
Check if you are entitled to flight delay compensation in just 3 minutes.Flight Delay Compensation Calculator
Check if you are entitled to flight delay compensation in just 3 minutes.
Professional auto and live moderation
Verified content
Zero tolerance for the fake
Equal opportunity and protection
100% user-generated content
AirAdvisor is on the Inc. 5000 list
Our team of legal experts has worked on over 330,000 cases, helping passengers receive flight compensation even after they were initially turned down by the airline.
Review how to raise an Alaska Airlines complaint, be it in relation to flight delays or customer service concerns, and discover the support AirAdvisor can offer.
Find out how to get compensation for damaged, lost & delayed baggage from Alaska Airlines, and understand your rights as an air passenger.
Check if you are entitled to flight delay compensation in just 3 minutes.
Quick Features
Free Instant Check View No Win No Fee Claims
Claim in just 3 steps
It takes less than 5 minutes
AirAdvisor has been featured in:
Comment Guidelines
We encourage you to share your opinion and experience, engage with authors and each other, so to make AirAdvisor free of inappropriate and abusive content we reserve the right to edit, remove and/or not allow comments to get posted, and deactivate individuals that repeatedly break the below rules.
Please take the time to read our guidelines carefully.
Basics:
Comments containing the following will not be allowed: