Frontier Airlines Reviews: Airline Rating 2024
75912 passengers’ reviews
Denver, Colorado, USA
720-902-3969
75912 passengers’ reviews
Denver, Colorado, USA
720-902-3969Leave your complaint to professionals.
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2.39Total Reviews
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75912 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Affordable faresConvenient booking process
Frequent delays, cancellationsAdditional feesPoor customer service during problemsUncomfortable seatingOften praised for their affordable fares, Frontier Airlines passengers noted that the app and website booking process was easy and convenient to use. They also mentioned that the staff could be helpful during flight disturbances but this was almost balanced by the number of service complaints. As with most US airlines, Frontier reviewers complained loudly about the high frequency of cancellations and delays. Another area that received negative feedback was the unexpected fees for counter assistance, seat selection, and baggage. Cramped and uncomfortable seats with very little legroom and seat padding was mentioned in quite a few reviews as a definite drawback to flying with Frontier.
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