JetBlue Airways Reviews
128760 passengers’ reviews
USA: JetBlue Airways, PO Box 17435 Salt Lake City, UT 84117-0435 (801) 365-2470 27-01 Queens Plaza North Long Island, NY 11101
1-800-538-2583
128760 passengers’ reviews
USA: JetBlue Airways, PO Box 17435 Salt Lake City, UT 84117-0435 (801) 365-2470 27-01 Queens Plaza North Long Island, NY 11101
1-800-538-2583Leave your complaint to professionals.
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128760 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Affordable faresIn-flight comfortGood customer services
Frequent delays, cancellationsPoor handling of refunds & compensationTechnical issues with online servicesPassengers frequently made mention of JetBlue’s budget-friendly fares as well as the generous legroom and seat quality. Additionally, the customer service staff were commended for their empathy when assisting passengers during flight disruptions. The airline’s extensive route network was also mentioned many times as one of JetBlue’s strong-suits. A large number of reviewers, however, took issue with the frequency of delays and canceled flights as well as the difficulties they faced when trying to get compensation or refunds. Finally, problems with JetBlue’s online and app service were noted for their technical issues when managing trips or making booking changes.
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