Entschädigung und Rückerstattung für verspätete oder annullierte Flüge von Vueling

Level aircompany didn’t allow me to board to the flight without return ticket

Our initial direct flight was VY 6252 Paris-Rome, for a 5 day trip. We arrived for check-in 2 hours prior and were told we could not be issued boarding passes as the flightvwas overbooked. I had received no prior notification. We were told our options were to fly to Barcelona with a 4.5 hrs layover and the fly to Rome (arriving in the evening instead of 12 noon: we would like half a day) or find ourselves another flight. We accepted and received compensation for this flight. However, the real nightmare began in Barcelona. Our flight VY 6106 was delayed over 2 hours, then we were boarded on the aircraft and were made to wait 2 more hours, being lied to every 20 minutes, as were told by cabin crew and pilot that we would take off any minute. It was dinner time, and we were left with no water, no food, blocked in an aircraft for 2 solid hours!! Lied to every time we asked whether the aircraft was viable or whether we should disembark. After people started getting restless, the pilot announced imminent departure and under 10 minutes later, told us to disembark. It was pas 10:30 pm, the airport was empty, restaurants were closed and staff was gone! It was a ghost town and nobody accompanied the 177 passengers. We were left alone, to wander empty halls, and find our own help. It took us over 40 minutes to gather our luggage and find counters: 4 for 177 people! They told us we had to stay overnight, got us in a hotel 50km from the airport and we were automatically arranged flights to out destinations thr following day. Mine was in the afternoon: arriving in Rome in the evening: thus 2 lost days versus planned, on a 5 day stay!! I was travelling with my 2 teenage children. Shuttle service was organised for early the next day: with commute, we had under 5 hours of sleep. Service was inexistant, all flights we were put on were either late or had technical issues and never took off, we were promised vouchers we were never given, we spent a full day and a half in airports for a 2 hour direct flight reservation, during which we spent the equivalent of an additional flight ticket for overpriced airport food as only option to feed ourselves. We ended up returning home as we lost all trust in Vueling capacity to honour flights and list our vacation to return home to see family. We were devastated.

Arrived at destination on 10th February "The flight is cancelled" They only refunded the money in the Airline Account I had to pay another ticket more expensive to reach my destination I lost money because i had to buy other thickes more expensive

Arrived at airport early. Checked in early. Soo early that my boarding pass didn’t even have a gate number. By the time I had cleared tax free and customs I arrived at the gate at 7.25am. The counter staff told me that the bus had gone. I requested for help as the plane had not gone yet and I had an important appointment to get to at 12.30pm in London. They did not help. I requested for an alternative flight. They told me they could do nothing and to go outside and check myself.

The customer service team changed my brother's booking without his or the lead passenger's (me) consent just hours before the departure of our flight. He had received his boarding pass and was on his way to check in, and for some reason his name couldn't be found on the self service check in or by the check in desk, so the customer service team had to be called. The customer service team (Diego) had changed my brother's booking to someone else's name and was unapologetic when I expressed my concerns and stresses around this. I am the lead passenger and I never requested a change of booking as I had already paid previously for a name change; I had essentially lost out on a further £50. This left us both severely distressed as I am an ADHD sufferer and struggled tremendously with the outcome of his actions and the lack of help and support provided by them to make this situation as easy as possible. We also had to find money to book him on the plane (which was initially payed for by myself) , and we are both unemployed students so we had to ask friends for money to get him home. I don't understand how this was allowed to be changed - how can someone who was previously on the booking but removed by the lead passenger be able to change herself back onto the booking without a lead passenger's consent? Surely this is against your terms and conditions? Diego had confirmed multiple times that the other passenger's behaviour was not normal, and that she had kept coming back and forth from their desk before allowing and giving her the option to change the booking in the first place. Please could you get back to me at your earliest convenience with a valid reason as to why this has happened, otherwise I would like to make a formal complaint.

I had a flight PMI - Barcelona, which was delayed twice and then cancelled. First notice being just before the flight. Because of this I completely missed my further connecting flights. BCN-Lisbon

Flight from Palma, Majorca to Barcelona (VY3911) 2024年3月9日 (周六) 下午5:05 – 下午6点 (GMT 2) [CANCELLED] Flight from Palma, Majorca to Barcelona (VY3909) 2024年3月9日 (周六) 下午2:05 – 下午3点 (GMT 2) it was 9:50am been delied 3 times morning of 9MAR2024, then cancelled till the afternoon swap to fly after 1600 pm. totally desasted damage and waste our connection AIRFRANCE BCL-CDG-JNB, messed our all itenarery and pay another 2 rounter fly at 10th Mar2024, i and my wife have to over night in BCL airport till 6am for KLM

I didn’t buy tickets by myself but somebody used my card and also check in

Unable to land at Malaga, diverted to Alicante. Sat on plane on runway for over 3hrs then advised to disembark collect luggage & go to Iberia helpdesk. No planes fly Alicante to Malaga at all. Was given A4 info form on how to claim from Vueling & left to sort taxi, hotel & bus for follow day to Malaga

The company first delayed the fligth and, around two hours later, cancelled it. The only explanation given by Vueling was "because of operative causes". As consequence of problems to find accomodation for the passengers, the staft of Vueling asked the passengers to localize it by theirselves. I was relocated in a next day flight, which also was cancelled because bad weather. I arrived to Barcelona two days later, on 25/October/2023.

Flug war für 31.08.23 für 4 Personen gebucht. Am29.08.23 stellte ich nach einer Sichtung der Vueling Plattform fest, der Flug war nicht mehr vorgesehen. Flug erst am 01.09.23 zur gleichen Zeit möglich. Umbuchung meinerseits erfolgte, da Ferienwohnung ebenfalls gebucht war. Verspätung betrug 24 Std. Wir hatten für die Ferienwohnung Unkosten von 170 Euro.

Original delay time was 5 hours 18 minutes, then a further mechanical fault on take-off led to further 1hour 45 minute delay on the tarmac, leading to a total delay time of circa 7 hours from the original departure time. Booking code: XXUUXX Flight Number: VLG7815/VY7815 Original arrival time: 14:15 Actual arrival time: 21:00 No ground staff present at airport. No food or drinks vouchers issued. No food available on aircraft. Yueling website does not accept flight number or booking code within the compensation claim platform. No explanation is given.

My original flight was delayed 9 and a half hours and was meant to depart at midnight on August 29th, 2023. However at 17:00, 7 hours before the flight was meant to depart, I was notified that the flight was cancelled without any reason.

I and my family got to the airport on time at 6:10am for a flight flying at 7:45am. We were flying to Disney land Paris for my sons 5th birthday on the same day which was the 16/08/2023. We had checked in and revived our boarding pass. We grabbed some food and took our children to the toilet before going through security at 7:05, only for the airport staff to turn us back stating passengers are boarding now and we were too late to go through security, therefore they couldn’t allow us on the flight. My children were devastated as we had planned this trip for them for a while. We had no choice but to book another flight to Paris for the same day as we fuming and the same time sad that our children were crying. I had to book the next flight to Paris via easyJet. I was told by the easyJet staff that that was mean of Vueling as you have 45 minutes to go through security and board the plane. I am absolutely disappointed and the service revived by vueling staff as a whole I’ll appreciate if my complaint could be looked into please and get a refund for the new ticket I had to purchase.

Left my passport inside airplane and noticed during disembarking. Was unable to come back due to bus shuttle closing the doors. There was no staff or help available to quickly recover it. Instead had to find Vueling desk for lost and found and lose time due to having to manoeuvre through Airport. Lost&Found desk was completely unhelpful, given I know an exact location, they could quickly recover the passport. Instead could only offer third party recovery service that sends your passport to Madrid. Ended up being stranded in a very expensive city with zero support.

They gave me a flight to Barcelona 15 hours later so I had to take a taxi home and another one again back to the airport. This flight was also late so I arrived to Barcelona at 3 in the morning.My flight to Granada was at 6.40 in the morning so no sleep at all and I was only flying for the weekend.. so arriving 30 hours later it was a big disruption

I was travelling for work The flight was overbooked and there was not another flight available on that day . Airline booked me onto a flight the next day. As I was travelling for work this lost me a day arriving to my job.

Denied onboarding. ID booking : XXXX, Day 09 august 2023, time 10 am, from Milan MXP to Barcelona BCN. Time delay more than 4 hrs. I request the money compensation

Arrival time was scheduled 8:50 AM while we arrived 12:27 PM via Vueling Airlines. I arrived 3.5 hours after the scheduled arrival time missing the taxi sent to me and a very important business meeting. I was destroyed physically as I woke up so early and waited for more than 3 hours at the airport and then arrived in the middle of the day. My whole experience was terrible and I am not supposed to pay any cent for such a service so that is why I am requesting a refund of the amount paid.

there was no alternative flight option provided by the airline they ask me to look for a flight by my own self!!!!

The flight attendants on the plane clearly told us that the flight would be redirected to a different airport (Bologna) because of a plane technical issue, in the specific the plane reverse thrust not working. Supposed arrival 23:55 pm Real arrival time: 4:15 am the day after Airline provided free taxi to Florence airport

Vueling cancelled this return flight two days before departure. I chose a refund from the options they offered. I have not received the refund. Numerous attempts to contact them have failed.

Cancelled flight at the gate. Left for 2 hours with no information regarding re-booking or alternative options.

On the 18th of July I boarded my flight and was seated, then informed there was a delay of an hour. After an hour was informed my flight was canceled. I was told I could fly the following day the 19th of July with a 10 hour lay over in Paris, which at the age of 15 I didn't feel comfortable with such a big lay over in a country where I couldn't speak the language without a parent. I was flying to Barcelona where my father was waiting for me. I was then offered a flight for the 20th of July which I accepted. I then had to leave the airport to travel home by which point my mother had left the airport and I had to travel back through London on my own and didn't arrive home till 23.00pm. My father who was waiting at the airport to collect me had travelled 3hrs to get to the airport and then had to make the 3hr trip home to repeate the 6hr round trip 2 days later. This shortened my holiday visiting my father by nearly 3 days.

Plane delay coming from another country and waiting for a different crew

Dale yes up to 3 hours. They didn’t provide us a free. meal as the airline policy said if your flight is delayed more than 2 hours free meal is accommodated. No information why the flight was delayed till 2 hours in and it was because the pilot had a personal emergency as his wife was in hospital. anxiety and fear was happening as people was worried about not getting home. cabin crew withdraw information from us passengers. Missed my numerous transfers (trains at gatwick) and plus train strike so i got home until the next more and caused disruption for my personal plans

Swap captain because of his wife went to not hospital but left the passengers without any details was delayed for 3 hours and missed my connecting transfer to go home. I suppose to arrive at 6pm but arrived at 9pm from the UK flight took off at 7:10pm from malaga. The airline didn’t tell us the delay until an an hour and half in. There was no care provided and the food ran out. On the plane as well there was pregnant lady and she was terrified so it caused more anxiety.

I had purchased a flight Paris - Barcelona via Vueling - with the following details Vueling Airlines 8007 12:55 PM • Paris, France (ORY-Orly) to Barcelona, Spain (BCN-Barcelona Intl.) Vueling Airlines Economy / Coach (Y) Fri, Aug 4, 12:55 PM - 2:40 PM I arrived in time at the airport and terminal. At 12pm, Vueling announced the flight was delayed to 2pm (14H00). I arrived at 13h30 (so 30 minutes before the departure), and I was told that the boarding was closed and I had to buy another ticket!!!!!!!!! Your own ticket mentioned that I have to be at the gate 20 minutes before!. I arrived 30 minutes before but the Gate was closed. I was forced to buy another ticket for 125 euros which did not include the 55 euros for the hand bag. This is absolutely outrageous: I arrived on time and was waiting for the flight. Your flight was delayed. I arrived 30 minutes prior to the revised departure time; but I was forced to buy a new ticket!!!! This is incredible. I want to be reimbursed for the amount I paid and receive excuses from the company.

Vueling Airlines flight no VY6226, due to leave Rome for London Gatwick at 18.30 was cancelled, after 4 hours standing in line at the Boarding Gate. Vueling said the next flight to London Gatwick was on 21 June and they would provide accommodation until this date. However, I have an elderly mother and my friend and I had to return to work. We could not spend 4 days waiting for the next flight. As a result, I booked the next available to flight for my friend and I. This was a BA flight but only business class tickets were available at a cost of Euro1719.08. We were told that each passenger would be entitled to Euro 400 each but this has been impossible to claim from their website despite entering the correct booking code and my email. For some reason the website said my email was not valid! I tried to email Vueling direct but receive a bounceback. My friend wrote to a Vueling address in the UK but the letter was returned with a 'not at this address'. It have proved impossible to contact Vueling.

Vueling did not let me and 2 of my friends check our bags at least 1 hour before the departure. Only one of the people in our group was able to check their bag. Since we could not check our bags we were unable to board the flight and had to buy a new flight at a different airport. There was no one to help us at the original airport. Vueling would tell us to go across the way to IAG(?) and IAG would tell us to go to Vueling for help. We could have made the flight if they would have just accepted the bags.

I was notified by the airline that the flight was delayed and in the app of the airline, it mentioned that it was delayed. but at the end the flight the flight wasn't delayed even though on the app it was still showing delay.

Our flight was not canceled until the time of the flight. We we all were at the gate ready to board the flight when we were informed. The flight we were booked on is tomorrow at 2pm

The flight was delayed at the beginning and then cancelled . I got the delay information at the airport when it was about to boarding .