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Canaryfly Reviews and Ratings

Read 521 verified passenger reviews to find out if Canaryfly is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

  • plus Affordable fares
  • plus Pleasant on-board experience

Cons

  • minus Food and beverages
  • minus In-flight entertainment
  • minus Frequent cancellations
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Canaryfly reviews

2.69

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  • Terrible

    (0)
  • Poor

    (4)
  • Average

    (3)
  • Very Good

    (0)
  • Excellent

    (0)
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Sanchez M

verifbadgeVerified | May 2, 2025

  • Gran Canaria-Tenerife
  • Economy

The flight was canceled and...

The flight was canceled and they gave us an alternative flight that left 3 hours and 7 minutes later than the initial one, arriving at our destination 3 hours and 15 minutes later than expected. First they gave me the alternative flight NT196 and I finally changed it to NT190 to arrive with the least possible delay, which was the 3 hours and 15 minutes mentioned above. I have the boarding passes for both flights.

  • Gran Canaria-Tenerife
  • Economy
  • star
  • star
  • star
  • star
  • star

Maya C

verifbadgeVerified | May 2, 2025

  • Madrid-Gran Canaria
  • Economy

The departure was scheduled for...

The departure was scheduled for 12:55. Hours passed and we didn't know anything. I don't remember well, but it took more than 5 hours. We filed a complaint, to which they never contacted us. There were 4 of us who were harmed. My daughters, my husband and I.

  • Madrid-Gran Canaria
  • Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Canaryfly Ratings

All-time Rating & Reviews

Canaryfly customer review scores from various review websites. Average Star RatingCanaryfly customer review scores from various review websites.

Average Star Rating

2.69
  • star
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Total number of reviews for Canaryfly Total Reviews countTotal number of reviews for Canaryfly

Total Reviews count

521
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    2.69

    521 (100%)

  • dist

    TripAdvisor

    2.5

    324 (63.3%)

  • dist

    Flight Radar

    4.1

    64 (12.5%)

  • dist

    Google

    3.1

    37 (7.2%)

  • dist

    TrustPilot

    1.9

    35 (6.8%)

  • dist

    Kayak

    4.35

    13 (2.5%)

  • dist

    PissedConsumer

    1.9

    11 (2.1%)

  • dist

    FlightReport

    3.15

    6 (1.2%)

  • dist

    Airline Ratings

    3.5

    2 (0.4%)

  • dist

    Yelp

    3.5

    2 (0.4%)

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Canaryfly logo

2.69

521

  • star
  • star
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  • star

3/5 overall

  • 3/5
  • 3/5
  • 1/5
  • 3/5
  • 2/5
  • 3/5
  • 3/5
  • 3/5
  • 3/5
  • 2/5

3 ways to claim compensation from Canaryfly

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  • Option 2 - Check how much you are owed right now with our instant compensation checker.

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  • Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Canaryfly by following the steps below

    1. Fill in the feedback and claims form on the Canaryfly website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
    3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
    4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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