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RATED 4.5/5 AFTER 28,741 REVIEWS
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Avianca Reviews and Ratings

Check 31,425 verified passenger reviews to find out if Avianca is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Extensive network
Modern fleet
Excellent Business Class

Cons

Frequent flight disruptions
Unreliable customer service
No complimentary food/drink

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Avianca reviews

3.29

Terrible
(6)
Poor
(6)
Average
(0)
Very Good
(0)
Excellent
(0)

Lulubelle D

Verified | Aug 20, 2026

Galapagos-Quito
Economy

This airline sucks big time. Travel...

This airline sucks big time. Travel delays, pretend boarding priority, waiting for over 30 minutes in Galápagos, meanwhile air hostesses are taking selfies. Nobody explains what causes the delay. Then plane re-routes to another airport, Manta for refueling! Not even a glass of water. Waste of money

Overall

0 value for money
Clean

Galapagos-Quito
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

Sinnove T

Verified | Apr 28, 2026

Economy

I want to share my ongoing experien...my luggage was broken

I want to share my ongoing experience with Avianca so others are aware. Back in February, on my flight from Bogotá to Curaçao, my luggage was damaged. I reported the issue and have been trying ever since to receive a refund. Avianca initially gave me two options: travel credit or a cash refund. Due to the poor experience, I clearly chose the refund. They then sent me a form to complete—but my bank isn’t even listed as an option on that form. I explained multiple times that I cannot proceed because the system literally doesn’t allow me to enter my details. Despite this, they keep sending me the same form over and over again. Now, instead of resolving the issue, I’ve been told I must accept travel credit. That is not what I agreed to, and it feels extremely unfair. This situation has been going on for months with no real solution. I hope by sharing this, others are aware and the company takes responsibility for properly handling customer claims.I’m sharing this so others know what to expect. I paid $110 for my luggage on a flight with Avianca, and it was returned damaged. Despite reporting it and following all their steps, they still don’t want to compensate me. On top of that, we also paid extra to sit together—and they still assigned us different seats. That’s simply unacceptable. After months of emails, forms I can’t even complete due to their system errors, and being pushed toward accepting credit instead of a refund, I’ve completely lost trust in this airline. This has been a very frustrating and disappointing experience, and I will not be flying with Avianca again. Passengers deserve better service and accountability.

Overall

Broken luggage
nothing

Economy

Comments

Anonymous member: Kindly share your reachable phone number to communicate directly with the senior manager regarding your compensation.

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

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Sinnove T

Verified | Apr 28, 2026

Economy

I want to share my ongoing experien...

Overall

broken luggage

Economy

Comments

Anonymous member: Kindly share your reachable phone number to communicate directly with the senior manager regarding your compensation.

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

Check your eligibility here.

John D

Verified | Jan 4, 2026

Toronto-Bogota
Business

Business class is not really busine...

Business class is not really business class, it’s barely premium economy. Constant late arrivals, staff is efficient unfortunately the airline isn’t.

Overall

Not really business class other than the price
Friendly staff

Toronto-Bogota
Business

Josh N

Verified | Oct 17, 2025

Cockburn Town-Miami
Premium economy

They don't understand important international documentation

I have a service animal and presented all of the documentation, particularly the USDA import form and CDC travel form. The agent at the desk didn't understand the USDA form, and denied us our flight. After the plane left, I was able to get on the phone with USDA, who pulled the document number and verified it was correct. The supervisor st check in stated it was correct, apologized, and tried to get us better seats. Another dog was seated directly next to us, so we had to move back to another empty row. Avianca customer service told me they couldn't even compensate with a discount on a future trip because "customer didn't provide the documents". That's completely a lie. Never again with avianca. I could write more on the other denial on our way out of Miami, but it wasn't as bad and I gotta go.

Overall

The company lied
Supervisor at check in tried to help us

Cockburn Town-Miami
Premium economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Sep 21, 2025

Economy

Scam, cheaters , bad airline to fly with

I bought tickets because were cheaper but they charged me 105 for each luggage for each way I had 4 luggages total so total was going to be 840 dollars. I decided no to bring all back because was way too expensive. And they charge for snacks including coffee etc. I'll leave more reviews on other platforms. So people don't fly with avianca they are a scam.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Verified | Jun 10, 2025

New York-San Salvador
Economy

garbarge website, garbarge customer service

i have been trying to purchase a ticket and this website processed 2 tickets with 2 separate transactions. i was charged 2 times. and now i have submit complicated website info and wait 30 days for a refund. HTF.

New York-San Salvador
Economy

Arango V

Verified | May 9, 2025

London-Ondjiva
Economy

We were told about the...

We were told about the cancelation about 3 hours before takeoff. We managed to get an alternative flight 24 hours later, at great inconvenience, effort and cost. We claimed compensation directly from the airline, but they rejected it without informing us.

London-Ondjiva
Economy

Aguilar C

Verified | May 9, 2025

London-Bogota
Economy

I arrived to Heathrow airport...

I arrived to Heathrow airport and the flight appeared as cancelled on the status on the screen at the airport. I asked Avianca staff why the flight was cancelled and they did not want to comment. We had to queue up for hours as there was not enough Avianca staff to assist. At approximately 23:00 I finally was attended to and advised that we were going to have to stay in a hotel until a flight will be available. We stayed in the hotel and at approx 4:30am I received an email saying the flight would depart between 7/8am so we had to rush to the airport. By the flight been cancelled this impacted me in that I had arranged for my family to pick me up and I had also paid for taxis to also pick me up and my family. My flight changed from Avianca - London Heathrow- Bogotá- Cali to British Airways- London Heathrow- Madrid- Cali, I had paid for an additional baggage with Avianca in advance however this information was not transferred to BA and therefore I had to pay for this extra bag.

London-Bogota
Economy

Edwin R

Verified | May 9, 2025

London-Bogota
Economy

My flight was supposed to...

My flight was supposed to depart on august 9 at 21:40 but it was delayed without any reason provided to august 10 - 13:30. I was traveling with my family (Wife, 21 months son and my Parents) and was notified by email on august 9 at 16:35. We were on route to the airport at that time because we were staying in Stafford, UK and we had to travel 3 hours by road to reach Heathrow, return our rental car, eat and then be on time to check-in. After the notification, we had to book a hotel near the restaurant and expend money on dinner and breakfast before going to the airport. We also had to hire transport from the hotel to the airport to arriba at 10:00 (GMT +1) We boarded the plane approximately at 12:30 (GMT+1) and arrived at Bogota at 18:00 (GMT-5) The airline didn’t say anything about the delay, didn’t provide any care or money, I had expenses that I already explained and I missed an important meeting with a client.

London-Bogota
Economy

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Avianca Ratings

All-time Rating & Reviews

Average Star Rating

3.29

Total Reviews count

31425

Review Sites Distribution

AirAdvisor
3.29
31425 (100%)
TripAdvisor
3.5
22927 (73%)
Kayak
3.25
2551 (8.1%)
Flight Radar
3.85
2368 (7.5%)

TrustPilot
1.2
1653 (5.3%)
Yelp
1.4
472 (1.5%)
ConsumerAffairs
1.2
390 (1.2%)
PissedConsumer
1.5
338 (1.1%)
eSky.eu
3.6
251 (0.8%)
FlightReport
3.45
129 (0.4%)
Airline Ratings
2.73
84 (0.3%)
Airlines-Inform
3.2
73 (0.2%)
Igraal
4.45
29 (0.1%)
Reviews.io
1.56
25 (0.1%)
Google
1.9
24 (0.1%)
SiteJabber
2.2
16 (0.1%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.29

31425

3/5 overall

3 ways to claim compensation from Avianca

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Avianca by following the steps below
1. Fill in the feedback and claims form on the Avianca website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Avianca Reviews and Ratings

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