Avianca Reviews
28261 passengers’ reviews
Aerovías del Continente Americano S.A. AVIANCA Av Calle 26 No 59-15 Piso 6 Bogotá Colombia
+44 800 026 0402 - UK 1- 866-919-0081 - US
28261 passengers’ reviews
Aerovías del Continente Americano S.A. AVIANCA Av Calle 26 No 59-15 Piso 6 Bogotá Colombia
+44 800 026 0402 - UK 1- 866-919-0081 - USLeave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.23Total Reviews count
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SkyTrax Ratings
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28261 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Extensive networkModern fleetExcellent Business Class
Frequent flight disruptionsUnreliable customer serviceNo complimentary food/drinkAvianca provides overall outstanding service to passengers travelling to the Americas. Business Class travellers praise the airline’s comfortable seating and attentive crew, while a larger customer base appreciate the extensive route network. The fact that Avianca is a member of the Star Alliance is another perk because of the extra benefits that it provides. Complaints center mainly on the frequent delays and cancellations as well as the lack of helpful customer service in the wake of these disruptions.
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