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Jonathan G
Verified | May 9, 2025
- London-Bogota
- Economy
We were removed from the...
We were removed from the flight 48 hours prior and given a new flight date of 10 days later. We repeatedly called Avianca Support to voice our displeasure because this was unacceptable. They finally agreed to change our flight to one in Madrid for the same day after hours of little to no assistance. However, they made it clear that they would neither pay for or make the trip from London to Madrid. Given that we had paid for flights from London to Bogot, the airline's behavior is outrageous. Our traveling party experienced severe stress as a result of this, especially one person who suffers from mental health difficulties. Her anxiety was aggravated as a result were forced to return home. This experience not only resulted in a significant financial loss because we had to pay for an additional last-minute trip as well as a hotel to stay in overnight, but it also led to limits and missing out on several activities during our vacation.I demand that our situation be investigated in more detail and that further steps be done to address it. We need to be compensated financially. This airline has to reconsider its customer service policies to prevent this from happening to more of its customers.
- London-Bogota
- Economy
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