Luxair Reviews (2026): 3,833 Ratings – Score 3.75 / 5, Page 2

Luxair Reviews and Ratings

Read 3,833 verified passenger reviews to find out if Luxair is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Cleanliness
Comfortable seats with legroom
Enjoyable in-flight experience

Cons

Expensive
Poor Customer Service
Frequent delays and cancellations

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Terry G

Verified | Apr 29, 2025

Luxemburg-Barcelona
Economy

Flight was due to depart...

Flight was due to depart Luxembourg at 11.45am, then we got an email the night before that it was leaving at 8.45am. We had to make emergency last minute arrangements and change our plans to get to the airport early, then when we got there it had moved back again to an 11.45am departure. We then had to hang around the airpirt for another 3 hours. We were given a 10 ero voucher fo food at the airport, which doesn't go very far at all at an airport. Our visit to Barcelona was impacted as we were very tired having had to get up at 4.45am but then not getting any extra time in Barcelona, only at Luxembourg airport.

Luxemburg-Barcelona
Economy

Rose S

Verified | Apr 29, 2025

Luxemburg-Lisbon
Economy

A technical issue was discovered...

A technical issue was discovered while we were in air forcing us to turn around after 1hr of flying returning to the originating airport. Once at the airport we were forced to wait without food or water while they determed what would happen with the flight. After nearly three hrs we were told the flight was canceled. Luxair provided at memo about the cancelation stating that it was a technical issue after we requested it from the gate personel. We were then sent to customer service for rebooking after we picked up our luggage. The customer service agent announced there were no flights from luxemburg to porto that day and instructed us to look for automatic rebooking emails from the airline. Our outmatic rebooking would have left luxemburg the following day. It consisted of a flight to zurich and milan before arriving in Porto.

Luxemburg-Lisbon
Economy

Luxair Ratings

All-time Rating & Reviews

Average Star Rating

3.75

Total Reviews count

3833

Review Sites Distribution

AirAdvisor
3.75
3833 (100%)
TripAdvisor
4
1997 (52.3%)
Flight Radar
4.35
640 (16.7%)
Google
3.4
574 (15%)

TrustPilot
2
356 (9.3%)
FlightReport
3.9
106 (2.8%)
Kayak
3.85
65 (1.7%)
eSky
4.2
28 (0.7%)
Airlines-Inform
3.66
23 (0.6%)
PissedConsumer
2.1
8 (0.2%)
Airline Ratings
2.5
3 (0.1%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

How does Luxair compare?

Compare Luxair with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.75

3833

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Luxair by following the steps below
1. Fill in the feedback and claims form on the Luxair website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Luxair Reviews and Ratings

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