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RATED 4.5/5 AFTER 28,741 REVIEWS
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Neos Reviews and Ratings

Check 7,112 verified passenger reviews to find out if Neos is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Good food
Excellent crew and customer service
Value for money

Cons

Legroom
Seat comfort

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Neos reviews

3.37

Terrible
(5)
Poor
(2)
Average
(1)
Very Good
(0)
Excellent
(1)

Engilbert R

Verified | Aug 5, 2026

Alicante-Keflavik
Economy

We were on flight NO2906 from Alica...

We were on flight NO2906 from Alicante to Keflavik og 4 august. Would like to highly praise the cabin crew and expecially mr Matteo M for outstanding service and general apperance and courtesy.

Overall

absolute none, no delay at all, had to choose something abowe
fantastic service from crew

Alicante-Keflavik
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Jung Sun S

Verified | Nov 23, 2025

Nanjing-Milano
Economy

Denied boarding

Did not have interest about irregular case. Do not have call center, do not have a staff who had a authority. They are interested in Just their apprearance. World Worst Airline

Nanjing-Milano
Economy

Luca T

Verified | Oct 27, 2025

Milano-New York
Economy

Negato imbarco

Most disgusting customer service of my life. They changed airplane . Bumped people from business to economy at the last second . Never told anyone. No internet or service on a 8 hour flight

Milano-New York
Economy

Avery S

Verified | Aug 22, 2025

Toronto-Milano
Economy

Flight delay

Shit airline - delayed flight by over 3 hours by adding a stop last minute and then refuse to provide legal compensation.

Toronto-Milano
Economy

Arnoldo L

Verified | Apr 29, 2025

Amsterdam-Milano
Economy

intimation to us before one...

intimation to us before one day that flight has cancelled where as flight has flown from airport same day . 07:55 am on 12/01/24 to malpensa airport so we are asking flight that once flight has flown why they have cancelled my flight of siniors cittizen.due to your harresment after taking another flight reached milan on 15/01/24 where we shoud have reached 12/01/24 evening

Amsterdam-Milano
Economy

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Neos Ratings

All-time Rating & Reviews

Average Star Rating

3.37

Total Reviews count

7112

Review Sites Distribution

AirAdvisor
3.37
7112 (100%)
TripAdvisor
3.5
5683 (80%)
TrustPilot
2
596 (8.4%)
Flight Radar
4
343 (4.8%)

Google
3.4
286 (4%)
Kayak
3.95
56 (0.8%)
Airlines-Inform
2.91
41 (0.6%)
FlightReport
3.8
8 (0.1%)
PissedConsumer
2.1
2 (0%)
Tiket2
3
(%)

Join the conversation! What do you think of Neos

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Compare Neos with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.37

7112

3/5 overall

3 ways to claim compensation from Neos

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Neos by following the steps below
1. Fill in the feedback and claims form on the Neos website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Neos Reviews and Ratings

Pros

Cons

Pros

Cons