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Neos Reviews and Ratings

Check 7,112 verified passenger reviews to find out if Neos is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable fares
Good food
Excellent crew and customer service
Value for money

Cons

Legroom
Seat comfort

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Neos reviews

3.37

Terrible
(5)
Poor
(2)
Average
(1)
Very Good
(0)
Excellent
(1)

Bianca C

Verified | Apr 29, 2025

Dakar-Milano
Economy

we arrived at 20:00 at...

we arrived at 20:00 at Dakar (3 hours ahead) but found out that our flight had already departed a 19:30. There was no communication upfront - no mention while we depart. We were not alone - about 15 people had the same issue (even an travel booking agent). Neos consisted in saying they had changed the flight time in october 2023 and communicated this. Which was not true! All people who had bought a ticket before october missed their flight. There was another flight to Milan leaving the same evening at 23:30. We could buy 2 new tickets for this flight at 1400€. Neos support was not helpfull and even made fun of us - knowing we had no alternative and were forced to pay a new ticket.

Dakar-Milano
Economy

Joti A

Verified | Apr 29, 2025

Toronto-Rome
Economy

First time i booked my...

First time i booked my ticket with Neos . I got email that departure time ftom Toronto airport is 10:45 But palne left from airport by 2 o'clock there was estimated 3:15 hour and there was no specific reason for the delay that was given by the Airlines So my first experience is not good with the airline . I hope you will try to improve your services and ll make passenger convenience

Toronto-Rome
Economy

Lida A

Verified | Apr 29, 2025

Milano-Madrid
Economy

We didn’t even get an...

We didn’t even get an email to say it was cancelled, it was on the Neos website but we were never informed. And the flight was not on the departure board, we had to stay in Milan a few more days and make very expensive alternative travel arrangements as neos air could not be contacted

Milano-Madrid
Economy

Abbie M

Verified | Apr 28, 2025

Montreal-Milano
Economy

First, my flight was delayed...

First, my flight was delayed for an hour. Then, I wasn't allowed to go on board without giving a clear cause. Employers neglected all my questions to know the reason for what was happening. I wasn't even given a denied boarding form though I waited for more than two hours in vain.

Montreal-Milano
Economy

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Neos Ratings

All-time Rating & Reviews

Average Star Rating

3.37

Total Reviews count

7112

Review Sites Distribution

AirAdvisor
3.37
7112 (100%)
TripAdvisor
3.5
5683 (80%)
TrustPilot
2
596 (8.4%)
Flight Radar
4
343 (4.8%)

Google
3.4
286 (4%)
Kayak
3.95
56 (0.8%)
Airlines-Inform
2.91
41 (0.6%)
FlightReport
3.8
8 (0.1%)
PissedConsumer
2.1
2 (0%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.37

7112

3/5 overall

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1. Fill in the feedback and claims form on the Neos website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Neos Reviews and Ratings

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