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Singapore Airlines Reviews and Ratings

Check 47,210 verified passenger reviews to find out if Singapore Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive cabin crew
Excellent in-flight entertainment
Global route network

Cons

Expensive fares
Some delays

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Singapore Airlines reviews

3.94

Terrible
(4)
Poor
(3)
Average
(0)
Very Good
(0)
Excellent
(1)

Gerhard K

Verified | May 9, 2025

Frankfurt-Munich
Economy

First flight HAM-MUN 19th May...

First flight HAM-MUN 19th May SQ2161 was delayed due to incoming flight MUN-HAM being late. Thus the connecting flight MUN-SIN (Changi) SQ327 had left by the time I arrived in MUN. The first re-scheduled flight MUN-FRA 20th May SQ2225 was also delayed, so that connecting flight would have been missed again. Finally arriving at final destination TWO DAYS later than originally scheduled. Inconvenience of two extra night at hotel in Munich, missing two days at final destination. Lost time. Rescheduling of airport pick up. Added stress and travel time.

Frankfurt-Munich
Economy

Noman F

Verified | May 9, 2025

Frankfurt-Singapore
Economy

Our original flight was delayed...

Our original flight was delayed this made us miss our connection flight so arrived about 7 hours late to our destination so we Missed the 1st day of our holiday.

Frankfurt-Singapore
Economy

Mattew R

Verified | May 9, 2025

London-Singapore
Economy

Because of a 1h. 38mins....

Because of a 1h. 38mins. Delay at Heathrow Airport. We were too late to board our flight at Singapore to Bangkok. Instead of boarding at 09.45 AM. We did not board till 14.25 PM. At Singapore Airport they gave us a very unsatisfactory small meal. Because of the missed flight, a minibus that we had arranged to pick us up at Bangkok Airport to go to Pattaya had gone and we had to get another one. Instead of arriving at Bangkok Airport at 11.10 AM. We arrived at 16.30 PM.

London-Singapore
Economy

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Singapore Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.94

Total Reviews count

47210

Review Sites Distribution

AirAdvisor
3.94
47210 (100%)
TripAdvisor
4
27702 (58.7%)
Flight Radar
4.75
7307 (15.5%)
Trustindex
3.4
5576 (11.8%)

Kayak
4.1
1600 (3.4%)
TrustPilot
2.2
1306 (2.8%)
Productreview
2
840 (1.8%)
Airlines-Inform
4
764 (1.6%)
FlightReport
4.35
762 (1.6%)
Yelp
3.4
358 (0.8%)
Google
3.5
323 (0.7%)
Airline Ratings
3.64
265 (0.6%)
ConsumerAffairs
1
181 (0.4%)
PissedConsumer
1.9
155 (0.3%)
eSky.eu
4.5
34 (0.1%)
Hellopeter
2.5
4 (0%)
Tiket2
4
(%)
SkyTrax Ratings
5
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
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Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.94

47210

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Singapore Airlines by following the steps below
1. Fill in the feedback and claims form on the Singapore Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Singapore Airlines Reviews and Ratings

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