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TAROM Reviews and Ratings

Check 4,320 verified passenger reviews to find out if TAROM is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Decent in-flight meals
Consistent comfort in economy
Efficient check in process

Cons

Poor customer service
Frequent delays and cancellations
Older aircraft

Skip to ratings

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TAROM reviews

3.19

Terrible
(3)
Poor
(6)
Average
(4)
Very Good
(0)
Excellent
(0)

Oana-Andreea S

Verified | Oct 17, 2026

Athens-Bucharest
Economy

Cancelles flight with no assistance...

Cancelles flight with no assistance. 2 months after, I stil did not get an answer, no trace of money for my ticket. They do not answer to email, nor to the phones. The customer service is a joke.

Athens-Bucharest
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to € 600 compensation for Flight cancellation.

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Orit S

Verified | Jul 26, 2026

Bucharest-Tel-aviv
Economy

Flight cancellation

VERY BAD SERVICE. I WROTE TWICE TO CUSTOMER SERVICE, THEY DONT ANSWER. THEY CANCELLED FLIGHT AT NIGHT TIME AND DIDNT OFFER A VOUCHER FOR HOTEL

Bucharest-Tel-aviv
Economy

Orit Zehava S

Verified | Jul 1, 2026

Bucharest-Tel-aviv
Economy

Flight cancellation

Terrible experience, Flight first was delayed then late , we went on the plain then took us of and cancelled flight. Never thought this can happen

Bucharest-Tel-aviv
Economy

John B

Verified | Sep 4, 2025

Istanbul-Bucharest
Economy

Absolutely terrible airline

Absolutely terrible airline. The costs of a checked bag is criminal. I was racing to catch their flight (my initial flight arrived late) and had to pay for a bag. They had me running to the atm because they demanded I pay in cash, and of course didn't have change. And to add insult to injury I had to pay at a kiosk on the other side of a large airport. You will save money booking other airlines. I would choose the most inconvenient flight possible over ever flying with this airline again.

Istanbul-Bucharest
Economy

Bjanca B

Verified | Dec 26, 2024

Lisbon-Iasi
Economy

I was informed 2 hours...

I was informed 2 hours before the flight that the departure will be delayed and I have realized that my connection in Otopeni (to Iasi) will be affected by this delay. I had to contact my travel agency and spend 1 hour to search for an alternative. I had to spend the night in Otopeni, as the next flight to Iasi was the next day and I slept only 4 hours that night due to this incident. I have also lost my hotel reservation in Iasi for 28 Aug 2024. I have paid additional service fees to the travel agency and for the taxi.

Lisbon-Iasi
Economy

Bernard S

Verified | Oct 18, 2024

Brussels-Bucharest
Economy

Flight from Brussels to Bucharest...

Flight from Brussels to Bucharest was delayed with approximately one hour, when we arrived at OTP Bucharest the connection flight to Cairo was already took off. It took a while till they give us an accommodation in Bucharest to overnight but without breakfast, so we had to pay for that. We were given an alternative flight to Cairo with transit in Istanbul. TK1044 from Bucharest to Istanbul at 9:35am and connection in Istanbul with MS0738 to Cairo. We arrived with more 13 hours late to our destination. Around 16:50 pm instead of 03:30 am Due to that delay we have missed the chance to go to Gaza, our final destination directly after arrival. Additional costs has been paid to stay in a Hotel in Cairo, Jewel Glorious Hotel. There are too many other costs which will be paid to cover our daily costs till that the boarder between Egypt and Gaza are reopened on the 4 of July. Estimated to be 100 usd for accommodation and 150 usd for there costs, 250 × 4 = 1000$. It's important to know that I'm talking here about a family of 5 members, 3 kids and two adults.

Brussels-Bucharest
Economy

Krystian W

Verified | Oct 10, 2024

Bucharest-Warsaw
Economy

I was due to depart...

I was due to depart OTP airport at 18:05pm with TAROM and I only found out later after check in that the flight is delayed and now departing at 21:05pm this is already a 3 hour delay and by the time I arrive in cluj will be over 4 hours arrival time over my original time of arrival.

Bucharest-Warsaw
Economy

Catalin D

Verified | Oct 10, 2024

Mexico City-Bucharest
Economy

No the airline didnt answered...

No the airline didnt answered I was flying from Mexico City and had layover in Amsterdam but the flight got canceled and I got stuck for more than 24 hrs there and they didn’t even provide a hotel or nothing They were sending me from a office to another for more than 4 hrs inside of Amsterdam airport

Mexico City-Bucharest
Economy

Lena K

Verified | Oct 10, 2024

Madrid-Budapest
Economy

First flight got cancelled with...

First flight got cancelled with no indication. Second the put got delayed with no information too. I took a transfer to arrive fast to the appartment because I had to work but I lost a work day because we were supose to land in the morning and me as a journalist I had to be working in my radio remotly at 17pm. We arrived to the appartment. 18.45pm so i lost 75€ workday.

Madrid-Budapest
Economy

Cristina M

Verified | Oct 4, 2024

Athens-Cluj-napoca
Economy

The flight from Athens to...

The flight from Athens to Bucharest Otopeni was delayed for 5 hours (we got notified 2 hours before the flight), resulting to lose the connection flight from Bucharest to Cluj Napoca. The airline told us to wait in the airport for 6 hours to catch the morning flight from Bucharest to Oradea and from there a bus will wait for us to take us to Cluj Napoca (3 hours trip). My total delay time to my final destination (Cluj Napoca) was 12 hours.

Athens-Cluj-napoca
Economy

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TAROM Ratings

All-time Rating & Reviews

Average Star Rating

3.19

Total Reviews count

4320

Review Sites Distribution

AirAdvisor
3.19
4320 (100%)
TripAdvisor
3
1600 (37.2%)
Flight Radar
3.65
815 (18.9%)
Google
3.2
791 (18.4%)

eSky
3.9
593 (13.8%)
TrustPilot
1.4
212 (4.9%)
Kayak
3.15
72 (1.7%)
FlightReport
3.5
57 (1.3%)
Airlines-Inform
3.48
52 (1.2%)
Glassdoor
3.1
24 (0.6%)
Airline Ratings
3.16
18 (0.4%)
Yelp
2
3 (0.1%)
PissedConsumer
1.4
2 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

Join the conversation! What do you think of TAROM

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.19

4320

3/5 overall

3 ways to claim compensation from TAROM

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TAROM by following the steps below
1. Fill in the feedback and claims form on the TAROM website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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TAROM Reviews and Ratings

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