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KM Malta Airlines Reviews and Ratings

Read 553 verified passenger reviews to find out if KM Malta Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Cabin cleanliness
Easy check-in and boarding
Seating Comfort

Cons

Minimal in-flight entertainment
Very little legroom
Baggage allowance and fees

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KM Malta Airlines reviews

1.86

Terrible
(4)
Poor
(2)
Average
(2)
Very Good
(0)
Excellent
(1)

Yashwanth A

Verified | Sep 19, 2026

Catania-Malta
Economy

Flight cancellation

Worst customer care service, no website or mail confirmation prior to cancellation or delayed flights . The worst service

Catania-Malta
Economy

Jayesh L

Verified | Jun 5, 2026

Economy

recent flight to Malta I saw my lug...

recent flight to Malta I saw my luggage being removed off the flight along with lots of other bags, on arrival luggage delivered to hotel 28 hours later with a damaged bag and missing new clothes which had been removed from my luggage. My error not to lock the bag No explanation offered by cabin staff,

Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

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Anonymous member

Verified | May 24, 2026

Malta-Rome
Economy

Boarding process extremely slow ...

Boarding process is extremely slow - very little benefit in being in business class. Food and cabin service is fine. Would not be my preferred carrier but on

Overall

Poor boarding process
Good cabin staff

Malta-Rome
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Steven B

Verified | Jan 24, 2026

Zurich-Malta
Business

KM Malta Airlines delivers excellen...

KM Malta Airlines delivers excellence at every level. Safety, quality, and outstanding service are clearly top priorities and are consistently felt on every journey. The modern fleet, highly trained crew, and professional ground and cabin staff work together seamlessly. Friendliness, efficiency, and genuine service are part of the daily experience. A special thank you to COO Roy Kinnear for exemplary leadership — professional, present, and visionary. A true flagship for Maltese aviation. Always a pleasure to fly. ❤️

Overall

EVERTHING

Zurich-Malta
Business

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Danilo C

Verified | Jan 5, 2026

Economy

Very poor customer service and zero accountability

My family and I purchased six tickets for the Malta–Zurich flight on December 27, 2025 through the MyTrip website. On December 26, two members of my family fell seriously ill with high fever and flu. Since we had purchased flexible tickets, I contacted MyTrip, explained the situation, and they were extremely kind and professional. They clearly told me to contact the airline directly to change the travel dates. I then contacted KM Malta Airlines, but during the holiday period—when millions of people are traveling—their customer service hours are severely limited. We decided to travel without the two sick family members and, early the next morning at the airport, I went straight to the KM Malta Airlines desk with all the printed documents clearly stating that the tickets were flexible. At the counter there were two employees, a young man and a woman. I explained the situation in English and showed them the printed MyTrip documents confirming the flexibility of the tickets. The young man, without even looking at the documents, immediately told me that I had to contact the agency where I bought the tickets. I explained that I had already called MyTrip and that they explicitly told me to contact the airline. At that point, the young man spoke to the woman in Maltese, and she repeated exactly the same thing: “Call MyTrip, KM Malta Airlines cannot do anything.” I told her again that it was MyTrip themselves who instructed me to contact the airline, because changes depend on the airline. I asked her to please read the documents proving that the tickets were flexible. She refused to even take or read the documents and kept repeating that I had to call MyTrip. I then offered to call MyTrip on the spot and let them speak directly to their customer service. The woman refused, saying she would not speak to anyone. At that point, I was completely stuck. I even said that I was willing to pay to change the departure dates for the two sick family members, but the answer never changed: “Call MyTrip.” Eventually we had to board the plane and I no longer had time to argue with two people whose only response to every question and request for clarification was the same broken record: “Call MyTrip.” In short, despite having flexible tickets, and despite being willing to pay, it was impossible to change the travel dates for the two family members. I am writing this review to suggest that passengers flying with KM Malta Airlines should perhaps start a fundraising campaign to finance a basic customer service training course for their ground staff. A course that teaches professionalism, courtesy, and a minimum level of willingness to help the customers who actually pay for this airline’s services.

Economy

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KM Malta Airlines Ratings

All-time Rating & Reviews

Average Star Rating

1.86

Total Reviews count

553

Review Sites Distribution

AirAdvisor
1.86
553 (100%)
TrustPilot
1.4
289 (53.3%)
Google
1.4
118 (21.8%)
Kayak
3.5
69 (12.7%)

eSky
4.1
37 (6.8%)
PissedConsumer
1.6
8 (1.5%)
FlightReport
3.15
7 (1.3%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

1.86

553

2/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with KM Malta Airlines by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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KM Malta Airlines Reviews and Ratings

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Pros

Cons