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RATED 4.5/5 AFTER 28,882 REVIEWS
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TAROM Reviews and Ratings

Check 4,320 verified passenger reviews to find out if TAROM is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Decent in-flight meals
Consistent comfort in economy
Efficient check in process

Cons

Poor customer service
Frequent delays and cancellations
Older aircraft

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TAROM reviews

3.19

Terrible
(3)
Poor
(6)
Average
(4)
Very Good
(0)
Excellent
(0)

Gabriel G

Verified | Oct 4, 2024

Beirut-Paris
Economy

My flight was canceled the...

My flight was canceled the 5th of august, 4 days before my flight and the airline did not suggested me another date! I had to book a flight in last minute that cost me 3x times more than the price of tarom. This is unecceptable that the airline did not suggested me any help. I had to leave lebanon this week due to my work in paris so I booked a last minute ticket that costed me 1450$ for one single way! I booked turkish airline TK0728 from beirut to Istanbul, did a stop of 24h in instanbul and then came to paris with flight TK1752

Beirut-Paris
Economy

Madalina R

Verified | Oct 4, 2024

Bucharest-Paris
Economy

The plane took off but...

The plane took off but about 45 minutes later, come back to Bucharest. We waited a while in the plane and then came back to airport. That didn’t give us any information regarding the issue just stated that it is technical. They gave us water and cold sandwiches. They say it is going to take off at 21.30. We are waiting.

Bucharest-Paris
Economy

Elena N

Verified | Oct 4, 2024

Sofia-Bucharest
Economy

The flight RO846 was announced...

The flight RO846 was announced delayed at first for approximate 1.30 hours by the reason that the previous flight was also delayed and no any other announced message was made until 01.13 AM when they announced the procedure to start boarding. They start boarding at 01.13 and the start was at 01.55. The plane landing at Bucharest Otopeni at 02.40. I arrive at home at 03.10. For that reason I was not able to sleep long enough to go to my job at 9.00 and I lost a workday.

Sofia-Bucharest
Economy

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TAROM Ratings

All-time Rating & Reviews

Average Star Rating

3.19

Total Reviews count

4320

Review Sites Distribution

AirAdvisor
3.19
4320 (100%)
TripAdvisor
3
1600 (37.2%)
Flight Radar
3.65
815 (18.9%)
Google
3.2
791 (18.4%)

eSky
3.9
593 (13.8%)
TrustPilot
1.4
212 (4.9%)
Kayak
3.15
72 (1.7%)
FlightReport
3.5
57 (1.3%)
Airlines-Inform
3.48
52 (1.2%)
Glassdoor
3.1
24 (0.6%)
Airline Ratings
3.16
18 (0.4%)
Yelp
2
3 (0.1%)
PissedConsumer
1.4
2 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.19

4320

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TAROM by following the steps below
1. Fill in the feedback and claims form on the TAROM website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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TAROM Reviews and Ratings

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