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RATED 4.5/5 AFTER 28,767 REVIEWS
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World2Fly Reviews and Ratings

Read 2,125 verified passenger reviews to find out if World2Fly is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable fares
Helpful crew
Modern aircraft

Cons

Minimal in-flight experience
Baggage mishandling issues

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

World2Fly reviews

2.5

Terrible
(4)
Poor
(2)
Average
(2)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Apr 5, 2026

Punta Cana-Madrid
Premium economy

Worst company ever! I purchased...

Worst company ever! I purchased a flight that included a connection with another airline. Unfortunately, the connecting flight was canceled by the other company, and since then this has turned into an absolute nightmare just to cancel the original flight. On top of charging a cancellation penalty, they do not refund the Premium service at all, even though I can no longer use the flight due to circumstances completely outside of my control. It is extremely unfair to force customers to lose the full Premium service fee for a cancellation that was not their choice or responsibility. At this point, I am losing almost half of the total value of the flight because of a cancellation I never chose. **Please be very careful before purchasing the Premium service in advance. I strongly recommend **not buying it ahead of time, because if you need to cancel, that money will not be refunded. A very disappointing and frustrating experience.

Overall

No refund
Nothing

Punta Cana-Madrid
Premium economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

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Joan L

Verified | Feb 9, 2026

Amsterdam-Willemstad
Economy

dirty plane, no headphones! only 4 ...

dirty plane, no headphones! only 4 toilets available because others were broke, only water for drinking and the food is very very bad. on a flight tot Curaçao just 1 snack ans 1 small bun with cheese! NEVER AGAIN!!

Amsterdam-Willemstad
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Melissa R

Verified | Jan 7, 2026

Madrid-Cali
Economy

Several compaints - hygiene, customer service, safety

I have many complaints regarding my experience with this airline. First of all, when boarding the Madrid–Cali flight on December 10, 2025, for a reason that was never explained to us, it took one full hour for the bus that was supposed to take us to the aircraft to arrive. We were given no information and no one came to pick us up. Something very serious failed in the airline’s communication and operational processes, because it truly took them an hour to collect us. As a result, the flight departed one hour late. Then, once we were seated, the bathroom did not have running water in the sink. What a lack of hygiene and service to not have water in the bathroom sink. Second, for the return flight that was scheduled for Sunday, January 4, 2026, I became ill and was unable to board. I have the medical report attached here—a medical report that Air Europa did accept, and they allowed me to change my flight without any penalty. Your airline, however, took four days to respond to me, and only after I called multiple times did you finally reply by email, stating that my illness was not considered a case of force majeure. I do not know whether you prefer or expect a sick person with a fever to travel on your flights. Do you want someone to die on the plane? Or for all passengers to become infected? Truly terrible service. I will never fly with this airline again. I will publish this complaint so that everyone knows about the extremely poor service you provide.

Madrid-Cali
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Tibor K

Verified | May 12, 2025

Madrid-Bratislava
Economy

The Pilot did not wanted...

The Pilot did not wanted to land with the plane in Bratislava so we were landing on the Airport in Wien

Madrid-Bratislava
Economy

Leo G

Verified | May 12, 2025

Porto-Punta Pescadero
Economy

We had to land in...

We had to land in Madrid to solve the technical problems and we had to wait it the plane for 3 hours before we took off again. Also the flight was already 2 hours delayed when we started boarding in Punta

Porto-Punta Pescadero
Economy

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World2Fly Ratings

All-time Rating & Reviews

Average Star Rating

2.5

Total Reviews count

2125

Review Sites Distribution

AirAdvisor
2.5
2125 (100%)
TrustPilot
2.2
1438 (67.9%)
Google
3.3
551 (26%)
Flight Radar
4.05
43 (2%)

Kayak
3
9 (0.4%)
eSky.eu
5
1 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.5

2125

3/5 overall

3 ways to claim compensation from World2Fly

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with World2Fly by following the steps below
1. Fill in the feedback and claims form on the World2Fly website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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World2Fly Reviews and Ratings

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