Get Compensation from Emirates for Overbooked Flights – Know Your Rights
You can get as much as $2,150 in compensation if you’re denied boarding an overbooked Emirates flight.
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Facts about Emirates Overbooking
- You could claim up to $2,150 in compensation if you were denied boarding an Emirates flight from the US.
- Expect a seat on the next available flight or a refund.
- Check if you are entitled to compensation with our free compensation calculator.
Emirates Overbooking: What it Means for Passengers
If you get to the boarding gate and learn that your Emirates flight is overbooked, here’s what will happen.
1. Emirates will call for volunteers
Emirates agents will start looking for volunteers willing to give up their seat in exchange for a compensation package. This package can improve as the flight gets closer to departure, but at base volunteers will be offered:
- A new flight to their destination or a full ticket refund
- Vouchers for meals and lodging and related transport, if needed
- Cash, travel vouchers, and other perks
Because of their focus on hospitality, Emirates has been known to offer enticing compensation packages for volunteers that can include upgrades to business class and access to the Marhaba Lounge at the Dubai airport.
2. Emirates will refuse boarding to certain passengers
If there aren’t enough volunteers, Emirates will begin denying some passengers boarding, usually based on who checked-in for the flight last. If you’re chosen, then you have been involuntarily denied boarding, and you’ll be provided with:
- A new flight to your destination or a full ticket refund
- Cash compensation up to $2,150 if you depart from a US airport.
If you were involuntarily downgraded to a lower seating class on your rebooked flight, you will be compensated but if you are upgraded, you don’t have to pay the difference.
How Much Compensation Can You Get for Emirates Overbooking?
When an Emirates flight departs from the US, they must comply with the rules of the US Department of Transportation. So, if you’ve been involuntarily denied boarding an overbooked Emirates flight, you will be entitled to the following amounts based on how late you arrive at your final destination. Also, you should receive these amounts immediately without having to specifically request it.
Length of the Delay | Compensation Payout |
Arrive within an hour of your original arrival time | None |
Arrive between 1-4 hours of your original arrival time | 200% of one-way fare or up to $1,075, whichever is lower |
Arrive over 4 hours later than your original arrival time | 400% of one-way fare or up to $2,150 whichever is lower |
By contrast, if your flight is departing from Dubai, then Emirates only has to comply with the rules of the UAE. So, if your flight from Dubai is overbooked and you’re denied boarding, you will only be offered meal vouchers and free lodging for very long delays. The airline does not offer cash compensation to passengers unless they are forced to, based on local laws.
Emirates Routes with the Most Overbooking
While you might not be able to avoid overbooked flights completely, it is helpful to know which routes are overbooked the most. For Emirates, the most oversold routes are:
- New York (JFK) to Dubai (DXB)
- Los Angeles (LAX) to Dubai (DXB)
- San Francisco (SFO) to Dubai (DXB)
Need to check the status of your Emirates flight? Check our real-time flight tracker.
Take These Steps if You’re Denied Boarding on Emirates
1. Ask why it happened
Ask Emirates why you were denied boarding. They should provide you a statement, outlining why you were refused boarding and the approximate compensation total. Keep this document because if you don’t receive your payout, you’ll need to file a claim.
2. Decide on a new flight or a refund
Ask about a new flight to your destination. You do have the option to request a refund, which might be a good idea if you would rather find a flight with a different airline.
3. Inquire about compensation, care, and assistance
If you were bumped because of overbooking, Emirates should give you your compensation payout right away. Also, be sure to request vouchers for meals and hotel accommodation if you won’t depart until the next day. The airline isn’t required to provide these things in the US, but it never hurts to ask.
When are you ineligible for denied boarding compensation?
You will not receive compensation from Emirates if you were denied boarding because of the following reasons.
- You were intoxicated.
- You were interfering with or not following the instructions of the flight crew.
- You were displaying unruly behavior towards the crew and other passengers.
- You were denied boarding because of other reasons aside from overbooking.
Need Help with a Claim?
If you’ve been bumped from a flight and need help getting compensated, AirAdvisor is happy to assist. We’ve been protecting air passengers’ rights since 2017, and our legal team has a 98% win rate for airline compensation claims. See if your flight is eligible by entering your basic flight details into our free compensation checker.
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