An Expert Guide on LOT Polish Airlines Overbooking Rights

Written By Joanna Teljeur

Last Updated: 7 April 2025

Overbooked flights are one of the most maddening experiences a passenger can have. You seemingly do everything possible to avoid issues with your flight, and then at the last minute you’re prevented from boarding.

If you were involuntarily denied boarding a LOT Polish Airlines flight because of overbooking, you’re entitled to receive up to $2,150.

In this guide, we’re going to explain what overbooking is, why LOT does it, what they owe you if you’re denied boarding, and how to avoid overbooked flights in the future.

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Why LOT Overbooks Flights

LOT Polish Airways overbooks flights to ensure that no aircraft is flying under capacity. When flights operate with empty seats, the airline doesn’t make as much money. To offset this, LOT will sell more tickets than what the flight can hold to make up for potential no-shows. 

Some passengers don’t make it to the airport in time, others cancel, and another group will miss their flight because of earlier flight cancellations or delays. Most of the time, LOT can accurately predict how much to overbook a flight, but occasionally they miscalculate and all ticketed passengers arrive for boarding.

When this happens, the airline must find a way to free up a certain number of seats, and to do this they will begin the boarding denial process.

 

What Overbooking Means for LOT Passengers

As soon as LOT realises the flight is oversold, they will make an announcement at the boarding gate asking if anyone is willing to surrender their seat. They will award volunteers with a seat on a later flight and some additional compensation.

The compensation they offer can be generous, especially if they desperately need to find volunteers, but at very least it will include meals and hotel accommodation, as needed, and other perks like lounge access and seat upgrades. If you have the flexibility, it’s always worth considering accepting one of these offers. If you willingly give up their seat, then you have been voluntarily denied boarding.

Sometimes the airline can’t get enough volunteers, in which case they will select passengers who will be involuntarily denied boarding. If you’re a family with small children, disabled, or a first class passenger, you will not be chosen.

If you checked-in late, don’t have a confirmed seat, or were one of the last to arrive at the gate, your chances of being denied boarding increase.

Your Rights as a LOT Passenger

On flights departing from the United States, your rights are protected by the U.S. Department of Transportation, which states that if you are denied boarding from an overbooked LOT flight, you are entitled to:

• A rebooking to your destination at no extra cost, or 
• A refund if you don’t want to continue with your trip.

LOT Compensation for Overbooked Flights

You are also entitled to cash compensation up to $2,150 if you’re denied boarding because of overbooking. The precise amount you get is based on how late you arrive at your destination, and it must be given to you immediately. LOT should also give you written confirmation of why you were bumped, your rights, and your estimated compensation amount.

What to Do if You’re Denied Boarding by LOT Polish Airlines

Speak with LOT Airlines gate agents 

Ask them for written confirmation that you were involuntarily denied boarding. You should be given a document stating the amount of compensation you’re owed, and you should be issued the money immediately. 

Request a rebooking to your final destination 

You might be able to get some perks like a seat upgrade on your new flight or lounge access if you have to wait. If the denied boarding incident made your travel plans useless, you can also request a full ticket refund.

Ask for care and assistance

LOT should offer you drinks and food if you are forced to wait for hours at the airport for your flight. LOT will most likely provide coupons or vouchers.

Document everything 

You should receive your compensation right away, but if you don’t, collect as much supporting documentation as possible, including communication with LOT agents, any documents you were given, and anything else that can help you file a claim.

When You’re Ineligible for Cash Compensation

Not every denied boarding situation will be eligible for compensation. The following list provides a few circumstances when LOT will not have to compensate you for denied boarding:

• Intoxication or acting under the influence of illegal drugs
• Interfering with the duties of the flight crew
• Failure to have the correct travel documents
• Posing a security or safety concern
• Engaging in unruly behavior towards the crew and other passengers. An example is physically assaulting a passenger or threatening airline staff.
• Presenting communicable health issues 

Frequently Overbooked LOT Routes

You might not be able to avoid overbooked flights completely, but it may help to know which flights are typically overbooked the most. Generally, any busy travel season or route will increase your chances of having a flight overbooked. For LOT, the busiest US routes include:

• Chicago O'Hare International Airport (ORD) to Warsaw Chopin Airport (WAW)
• New York John F. Kennedy International Airport (JFK) to Warsaw Chopin Airport (WAW)
• Newark Liberty International Airport (EWR) to Warsaw Chopin Airport (WAW)

Need Help with a Claim?

If you’ve been bumped from a flight and need help getting compensated, AirAdvisor is happy to assist. We’ve been protecting air passengers’ rights since 2017, and our legal team has a 98% win rate for airline compensation claims. See if your flight is eligible by entering your basic flight details into our free compensation checker.

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