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Condor Reviews and Ratings

Read 23,088 verified passenger reviews to find out if Condor is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable long-haul fares
Pleasant cabin crew
Decent in-flight entertainment

Cons

Poor customer service
Overcrowded, uncomfortable seating
Frequent delays
Poor communication

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Condor reviews

2.47

Terrible
(6)
Poor
(6)
Average
(5)
Very Good
(2)
Excellent
(0)

Deborah W

Verified | Sep 8, 2025

Frankfurt-Las Vegas
Economy

Flight cancellation

The flight was from Frankfurt to Las Vegas. We could not land in Las Vegas due to turbulence. We were diverted to Los Angeles. There was NO communication from Condor so I had to pay for a hotel, food, and a flight to get home to Las Vegas. Condor denied reimbursing me for expenses. DO NOT FLY CONDOR!

Frankfurt-Las Vegas
Economy

Derek W

Verified | Dec 18, 2024

Stuttgart-Corfu
Business

I am writing to formally...

I am writing to formally express my deep dissatisfaction with the handling of Condor flight DE 1135 from Corfu, Greece, to Stuttgart, Germany, on 28 September 2024. My partner and I were checked in for our business class flight, and after passing through security, we waited at the gate. Initially, the flight was delayed, but shortly after, we received a notification on our mobile devices informing us that the flight had been cancelled. What followed was a distressing experience for both of us and other passengers. We were left stranded at the airport with no Condor representative present to assist us. When we sought help, we were rudely told to collect our luggage and leave the premises. As German citizens traveling abroad, it was highly unsettling to be abandoned without any support or guidance. We were expected to arrange for transportation and accommodation ourselves, with no compensation offered.

Stuttgart-Corfu
Business

Fiorella M

Verified | Dec 18, 2024

Frankfurt-Rome
Economy

The flight I was on...

The flight I was on the next day was late in arriving in Frankfurt Germany that caused me to miss my connecting flight to Rome and was rebooked to a later flight. When I arrived in Rome my luggage was missing.

Frankfurt-Rome
Economy

Zoe L

Verified | Oct 18, 2024

New York-Brussels
Economy

Found out flight was canceled...

Found out flight was canceled around 5 hours before takeoff time. Had to spend the entire day in the airport as they tried to get people on other flights. Was told that I would be able to fly out that day but it never happened. Was given a new flight the next day with a different airline but never received any notice of this from the original airline (Condor). Didn’t know I had a seat on the new flight until I went up to the counter. Total delay to get from New York to Brussels around 24 hours.

New York-Brussels
Economy

Emily C

Verified | Oct 10, 2024

Los Angeles-Milan
Economy

I arrived at my final...

I arrived at my final destination more than 4 hours later because my flight from LAX to FRA was delayed to the point where when we landed in FRA it was too late and I missed my flight to Milan. Condor rebooked me on another flight, but I missed out on a job I had in Italy and therefore didn’t make 350 euros.

Los Angeles-Milan
Economy

Jannik S

Verified | Oct 10, 2024

Frankfurt-Los Angeles
Economy

Plane initially diverted to Austin...

Plane initially diverted to Austin due to weather. Take off there aborted due to animal on the runway. Mechanic had to be brought to Austin for inspection. when it was done, the crew had reached their limit of hours they're allowed to work, so the flight was postponed to the next day. On that day it was delayed for another 5 hours. The lady at the counter said it was due to weight balance issues, the pilot in his statement however mentioned "organisational issues"

Frankfurt-Los Angeles
Economy

Tina C

Verified | Oct 4, 2024

Berlin-Toronto
Economy

Received 1 meal voucher. Hotel...

Received 1 meal voucher. Hotel they gave me wouldn’t even cover cheapest breakfast with it, there was nothing I could buy with that amount. My rebooked flight was 24 hours later and I had to leave hotel 10 hours before my flight with no more meal vouchers. I called Condor several times, they took my details out me on hold and than hung up on me. Arriving at Toronto airport late and after waiting for 2 hours for my bags there was no Condor representatives anywhere at the airport. It’s only 14:00 and I am hungry. My flight is at 21:45. So I will have more expenses as I have to eat and have something to drink, that’s likely another $50 as we all know how expensive airports are.

Berlin-Toronto
Economy

Thomas S

Verified | Oct 4, 2024

Berlin-Paris
Economy

No voucher provided, airline placed...

No voucher provided, airline placed us on standby for next available flight. Flight was delayed causing missed connecting flight. Luggage was lost, taxi needed to take additional airport trips to reclaim luggage, hotel check-in window was missed, meals needed while waiting on standby for next available flight.

Berlin-Paris
Economy

Ashley B

Verified | Oct 4, 2024

Frankfurt-Kelowna
Economy

My flight from Frankfurt to...

My flight from Frankfurt to Edmonton was delayed about 1hr and 15min. Condor changed my next flight to Kelowna via Calgary so when I arrived at the gate to my flight to Kelowna (I still have 20 min to board) they said my flight was changed and I could not board. Instead of arriving home at 545 pm on Aug 20th, I did not get home until 1200am Aug. 21, 2024. I had no money to buy food and had to have someone pick me up very late at night. I tried to change my flight but no one on the phone could help me and it was too late when I finally found the ground help. So I left Edmonton at 2100 at night to Calgary, then left Calgary at 2340 to Kelowna. arriving at 2400

Frankfurt-Kelowna
Economy

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Condor Ratings

All-time Rating & Reviews

Average Star Rating

2.47

Total Reviews count

23088

Review Sites Distribution

AirAdvisor
2.47
23088 (100%)
TripAdvisor
2.5
12250 (53.1%)
TrustPilot
1.6
5907 (25.6%)
Flight Radar
3.95
2988 (13%)

Google
2.35
648 (2.8%)
Kayak
3.3
587 (2.5%)
Airlines-Inform
2.65
243 (1.1%)
Yelp
1.5
113 (0.5%)
eSky
4
102 (0.4%)
FlightReport
3.7
57 (0.2%)
PissedConsumer
1.8
36 (0.2%)
Airline Ratings
2.1
34 (0.1%)
SiteJabber
3
2 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.47

23088

2/5 overall

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