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FlyDubai Reviews and Ratings

Check 25,789 verified passenger reviews to find out if FlyDubai is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Competitive pricing
Modern fleet
Extensive route network

Cons

Poor communication
Uncomfortable seats
Added fees

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

FlyDubai reviews

3.17

Terrible
(8)
Poor
(1)
Average
(4)
Very Good
(0)
Excellent
(0)

Jay R

Verified | Oct 29, 2026

Economy

Hands out a "free sim card" when yo...

Hands out a "free sim card" when you get off the flight that makes you take a bunch of photos of your passport for it not to work. Huge scam. Giving this company a bad name.

Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €1,920 for Baggage problem.

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Ahmad A

Verified | Sep 23, 2026

Dubai-Naples
Economy

Disappointing Customer Service Experience with flydubai

Disappointing Customer Service Experience with flydubai I am not requesting reimbursement. My concern is that my case was not properly investigated. I acknowledge that I arrived approximately three minutes after the stated gate-closing time, but I specifically asked flydubai to verify the exact timing through the available records and CCTV, including how many minutes late I actually was and what happened when I reached the gate. Unfortunately, the response I received focused only on the standard boarding policy and did not address my request for a proper investigation or the way I was treated by the staff member. For an airline operating from Dubai, I expected a much higher standard of customer service professional communication, genuine assistance, and an effort to look into the circumstances rather than simply quoting the rules. I am disappointed that flydubai did not take the opportunity to go the extra mile and properly investigate the matter. My complaint was about fair treatment, accurate facts, and customer service not compensation.

Overall

Disappointing Customer Service Experience with flydubai
Good entertainment inside the aircraft

Dubai-Naples
Economy

Comments

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Aditi P

Verified | Aug 4, 2026

Kathmandu-Vienna
Economy

Flight delay

Nice but Always delayed and cancelled .. I liked the cabin crew also the food need to be improved and please don't delay the flight so much

Kathmandu-Vienna
Economy

Pabitra T

Verified | Jul 23, 2026

Dubai-Kathmandu
Economy

baggage handling is unacceptable and needs immediate attention.

Overall, the flight experience was okay, but the baggage handling needs significant improvement. On my flight to Dubai, the lock was removed from my luggage, leaving only the key, and the suitcase was damaged. On my return journey, I informed the staff, who advised me to add a fragile tag. However, the fragile tag was removed, and my luggage arrived with even more damage. This level of baggage handling is unacceptable and needs immediate attention.

Overall

bad luggage condition
Good Entertainment in short flight

Dubai-Kathmandu
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €1,920 compensation for Baggage problem.

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Sumit C

Verified | Jun 17, 2026

Alma-ata-Dubai
Economy

Irresponsible , reckless handling causes 400 AED luggage unusable

Travelled from Almaty to DXB - FZ1722 (baggage tag no FZ743542) in fly dubai on2ndJune. Due to mishandling by FlyDubai baggage team, the entire handle had been ripped off the luggage leaving it unusable . Primarily the 'baggage claims team' shrugs off responsibility by terming this as 'normal wear &tear' . To insult me further fly dubai offers me a supporting letter for travel insurance . however as per section 15.5 ( c) of FLy dubai baggage policy , it was proven that the damage was caused due to mishandling of luggage , they sheepishly instruct me to go around and get quotation from bag repairer and then they will think whether to consider . its is a slap in the name of business ethics. well customer service was never even considered .i hope that the regulator and the powers to be are taking cognizance of such ill-treatment to passengers

Overall

reckless baggage handling leaves 400 aed luggage unusable
in flight entertainment

Alma-ata-Dubai
Economy

Comments

Passenger rights expert: Baggage problem might mean you’re owed up to €1,920 in compensation.

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Anonymous member

Verified | Feb 5, 2026

Dubai-Male
Economy

Extremely disappointing experience ...

Extremely disappointing experience with flydubai and their baggage claims process. On arrival at Malé Airport, I reported my damaged baggage immediately at the airport desk. I was not advised to complete a formal damage report on the spot. Instead, I was given a form with flydubai’s contact details and instructed by their ground staff to contact the airline directly — which I did. Despite this, flydubai later claimed I failed to notify them correctly and relied on technicalities to deny responsibility. They already had my baggage tag number on file, as the luggage was checked in under my booking, so suggesting otherwise is unreasonable. I was travelling internationally through the Maldives and Dubai at the time, and expecting passengers to prepare formal written correspondence within seven days — without clear instructions or warnings at the airport — is completely impractical. What is most concerning is flydubai’s refusal to accept responsibility for damage caused during customs inspection, where my luggage lock was forcibly broken. As the carrier, flydubai remains responsible for checked baggage throughout the journey. Overall, the customer service and claims handling were poor, dismissive, and fell well short of what I would expect from an international airline. I will never fly with flydubai again and would not recommend them to anyone. Francesco Mazzotta

Overall

Extremely disappointing experience with flydubai and their baggage claims process
N/A

Dubai-Male
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

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Anonymous member

Verified | Dec 2, 2025

Daman-Dubai
Economy

Terrible customer service. Rude, unprofessional staff

I had 14 kilos in my luggage during check in and more than 7 kilos in my carry on to avoid paying I asked the ground staff 2 times to get me back the luggage that I just checked in so I can add more weight in it which they refused to do They informed me all your hand luggages will be weighed before passport control I was left with no option but to pay the 300 SR I arrive to the weight checkpoint I give them my hand bag to weigh they said no need I called and sent several complaints to company about rudeness and inefficiency of staff The most useless customer care ever No one even called back to apologize or to admit their mistake only nonsense back and forth e mails about rules and regulations as if it’s my first time to take a plane Never ever again.

Overall

Rude staff on ground. Poor customer service by mail. Worst airline ever!

Daman-Dubai
Economy

Zhanna G

Verified | Oct 5, 2025

Moscow-Dubai
Economy

Awful experience for my own money.

I had very strange and weird situation on board. Date of flying 30.09.2025, flight Moscow to Dubai. Head of cabin crew Mr. Ramzy took my passport and boarding pass in an imperative manner, and photographed my documents as they do photograph documents of people who really make problems on board, like smokers, or people fighting, or similar. The reason - one female passenger, sitting twenty rows away from me, who complained about me, finding me “looking strange and scary to her”. I wish, we both were offloaded right away so, that we could go to police station and figure things out immediately. However, airplane has taken off, and me the rest of flight - 5 hours 30 min - I had to prove myself to cabin crew, that I m “normal”, healthy, capable to comply with regulations, etc. From what I know - the instruction for cabin crew demands them to offload both passengers if one of them is complaining about the other. Mr. Ramzy didn’t follow the instruction. My human’s dignity was demolished, I m still feeling anxious and insecure. I have never had any single problem on board for being a passenger for almost 20 years, neither with fellow passengers, nor with crew. Thanks, I had plenty of witnesses who ar ready to justify that I m a regular, normal passenger. I also had to really insist to call the police upon arrival. Unfortunately Dubai police didn’t open file against the passenger who made a false accusations on me, but at least, they promised me, that they will speak to her and notify her that she must not doing what she did. I submitted also online police complaint to Russian division of transport police asking them for an investigation and checks. Resuming the whole story - I felt humiliated, treated on the aircraft like a violator of public order, for absolutely no reason, and I feel very depressed now.

Overall

Absolutely unprofessional and humiliating behaviour from cabin crew.

Moscow-Dubai
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

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Anonymous member

Verified | Sep 22, 2025

Islamabad-Dubai
Economy

Terrible customer service

I recently booked a one-way ticket to Dubai through your official website, following the same booking process I usually do with Emirates, and was shocked by what happened next. When I booked, I was not given any checked baggage allowance only 7kg hand-carry. I did not realize this, as most airlines (including Emirates) automatically include at least 20–25kg checked luggage. At the airport, your representative informed me that I was not allowed to check in any luggage. This was extremely disappointing, as my bag contained essential items. The staff said I could either leave my luggage (not possible) or pay per kilogram. For 16kg, I was asked to pay AED 670, which is unfair considering I had already paid around AED 1,000 for the ticket. After long discussions, I was still forced to pay AED 387 to check in my bag not because I wanted to, but because I had no choice. This was not my fault; it was an honest mistake due to unclear booking information. I believe this is highly unreasonable. Because of this unpleasant experience, I will not be flying with FlyDubai again. I hope your team takes such issues seriously and improves booking clarity, charges, and customer experience.

Overall

I recently booked a one-way ticket to Dubai through your official website, following the same booking process I usually do with Emirates, and was shocked by what happened next. When I booked, I was not given any checked baggage allowance only 7kg hand-ca
on time flight

Islamabad-Dubai
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Lost or Delay Baggage in most cases?

Check if you can claim compensation here.

Dvorak C

Verified | May 13, 2025

Dubai-Prague
Economy

The airline boarded us late,...

The airline boarded us late, nevertheless, the crew informed one of the staff that the airport had mismanagement causing all the delays. We were asked to step down of the airplane again for refueling reasons then back again to wait more

Dubai-Prague
Economy

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FlyDubai Ratings

All-time Rating & Reviews

Average Star Rating

3.17

Total Reviews count

25789

Review Sites Distribution

AirAdvisor
3.17
25789 (100%)
TripAdvisor
3
8405 (32.6%)
Google
3.45
8051 (31.2%)
Mouthshut
3.16
6153 (23.9%)

Flight Radar
3.75
1619 (6.3%)
TrustPilot
1.4
873 (3.4%)
Airlines-Inform
2.6
284 (1.1%)
Kayak
3.25
147 (0.6%)
eSky
3.7
78 (0.3%)
FlightReport
3.85
49 (0.2%)
Airline Ratings
2.76
44 (0.2%)
PissedConsumer
1.9
19 (0.1%)
Productreview
2.6
3 (0%)
Yelp
2.7
3 (0%)
Tiket2
3
(%)
SkyTrax Ratings
3
(%)

Join the conversation! What do you think of FlyDubai

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.17

25789

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with FlyDubai by following the steps below
1. Fill in the feedback and claims form on the FlyDubai website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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FlyDubai Reviews and Ratings

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