Smartwings Reviews: Consolidated Rating
5272 passengers’ reviews
Smartwings, a.s. K Letišti Hangár C 160 08 Prague 6, Czech Republic
+420 284 000 612
5272 passengers’ reviews
Smartwings, a.s. K Letišti Hangár C 160 08 Prague 6, Czech Republic
+420 284 000 612Leave your complaint to professionals.
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2.73Total Reviews count
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5272 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
CleanlinessEasy check-in and boardingHelpful crew
Poor food and beveragesIn-flight entertainmentLegroomLong delaysGenerally, passengers found that Smartwings offered an efficient but lackluster experience. Although the cabin crew were friendly and professional, numerous reviewers reported a very poor meal service and lack of in-flight entertainment. Legroom was also a concern with some travellers complaining that they had very little legroom even though they paid for extra. Long delays were one of the biggest complaints about this airline, with reviewers frequently writing about having trouble getting compensation for their flight disruptions.
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