SmartWings (Travel Service Airlines) Reviews 2026 - Check 6,589 Passenger Ratings, Page 2

SmartWings (Travel Service Airlines) Reviews and Ratings

Check 6,589 verified passenger reviews to find out if SmartWings (Travel Service Airlines) is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Cleanliness
Easy check-in and boarding
Helpful crew

Cons

Poor food and beverages
In-flight entertainment
Legroom
Long delays

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Ilan L

Verified | Apr 29, 2025

Prague-Sevilla
Economy

We were due to fly...

We were due to fly at 8am but the doors on aircraft were jammed to we were delayed till 11:40am, we arrived in Seville at 16:10 which meant we missed out part of the day and we were only there for a day trip for the football.

Prague-Sevilla
Economy

Vaclav Z

Verified | Apr 28, 2025

Prague-Sal
Economy

Hi, I received a message...

Hi, I received a message that the reason of the delay was technical problem with the airplane computer and because of that we couldn’t take off. The message was sent to me one hour after the originally plane should have taken off. I don’t know did they repair it or not, but we did not fly with that airplane (smart wings ordered new one from Prague). We should have taken off 8:20, but we were boarded at 15:10.

Prague-Sal
Economy

SmartWings (Travel Service Airlines) Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

6589

Review Sites Distribution

AirAdvisor
3.09
6589 (100%)
TripAdvisor
3
3516 (53.5%)
Flight Radar
3.75
1824 (27.7%)
Google
2.3
556 (8.5%)

TrustPilot
1.4
280 (4.3%)
eSky
4
161 (2.4%)
Airlines-Inform
2.57
111 (1.7%)
Kayak
3.55
40 (0.6%)
FlightReport
3.4
16 (0.2%)
Airline Ratings
2
12 (0.2%)
Tiket2
2
(%)

How does SmartWings (Travel Service Airlines) compare?

Compare SmartWings (Travel Service Airlines) with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

6589

3/5 overall

3 ways to claim compensation from SmartWings (Travel Service Airlines)

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with SmartWings (Travel Service Airlines) by following the steps below
1. Fill in the feedback and claims form on the SmartWings (Travel Service Airlines) website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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SmartWings (Travel Service Airlines) Reviews and Ratings

Pros

Cons

Pros

Cons