Naples Airport Compensation for Flight Delays & Cancellations: Live Updates

Amy Lancelotte

By:  Amy Lancelotte

Last Updated:  May 26, 2025

You find yourself at Naples Airport dealing with a flight cancellation or delay. The circumstances are certainly annoying, and it’s essential to know your air passenger rights. That way, you can claim cash and other perks to help manage the inconvenience.

Naples Airport compensation is covered in Regulation EU261, and flights from the UK are also protected by the mirror regulation called UK261. What does that mean? For flight routes that touch Naples Airport, passengers can claim up to €600 (£520). Plus, other perks during the interruption include meals, hotels, and transportation.

Since 2017, AirAdvisor has been helping disrupted passengers claim the maximum they’re owed. Let our airline compensation experts guide you through the process and eliminate the hassle!

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Naples Airport – Passenger Rights

With EU261, passengers can claim the following, depending on the circumstances:

• Compensation up to €600/£520
• Assistance in the form of meals, communication, hotel stays, and transport
• Flight refunds

Delays Exceeding 3 Hours

If a flight from Naples Airport is delayed by at least 3 hours, EU261 is triggered. The amount of the payout will depend on the flight distance, the total delay length, and the cause of the Naples Airport delay.

Flight Cancellations & Refunds

If a Naples Airport flight is cancelled, EU261 also mandates compensation, which depends on the cancellation notification period. In addition, the total interruption time, flight distance, and root cause are also factors.

First, when a Naples Airport flight gets cancelled, passengers are entitled to a replacement flight or a refund, regardless of the cancellation timeframe or reason. Compensation is also possible when passengers are notified of the cancellation fewer than 14 days before the scheduled flight. 

But not all re-routed flights are eligible. For example, the airline does not have to issue compensation under Regulation EU261 if:

• Cancellation notice is given between 7 and 14 days, and the replacement flight leaves no more than 2 hours before and arrives less than 4 hours after the original.
• Cancellation notice is less than 7 days, and the new flight departs no more than 1 hour before and lands less than 2 hours after the original.

Lost Luggage at Naples Airport

When checking baggage at Naples Airport, if it’s not returned within 21 days, it’s considered lost, and passengers can claim up to €1,860 (1,519 Special Drawing Rights or £1,580). This depends on the value of the items inside, and a claim must be filed within 7 days.

Passenger Rights in Case of Naples Airport Flight Delays

Passengers are eligible for cash compensation when a Naples Airport flight is delayed by at least 3 hours. And, while waiting at the airport, airlines are required to keep you comfortable, referred to as the right to care. You can get the following, based on the Naples Airport wait time and flight distance:

Naples Airport Flight Delay Compensation

Getting an airline to pay out Naples Airport delay compensation can be tricky. It’s crucial to keep all documents. Hold on to your boarding pass and get the reason for the delay in writing whenever possible.

Make sure you file your Naples Airport flight delay compensation claim in time. In Italy,  passengers have 2 years and 2 months from the interruption to make a claim.

Delayed Flight Requirements for Compensation

1. Your flight departs from Naples Airport on any airline; or
2. Your flight arrives at Naples Airport on an EU or UK-based airline; and
3. The flight is delayed by 3 hours+; and
4. The airline is the cause of the delay

How Much Can You Claim for Naples Airport Delays

It’s simple, the maximum compensation is based on the overall flight distance:

• Up to 1,500 km: €250/£220
• 1,500 km to 3,500 km: €400/£350
• Over 3,500 km: €600/£520*

*Note that for flights over 3,500km, if the delay is between 3 and 4 hours, airlines will attempt to reduce this to €300/£260. At AirAdvisor, we always go for the maximum amount.

The Naples Airport EU261 Cancelled Flight Law 

Like with delays, passengers can claim up to €600 (£520) for cancelled flights at Naples Airport. As long as a passenger received less than 14 days' notice, the flight cancellation is directly caused by the airline, and if there’s a delay reaching the final destination, EU261 applies.

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Naples Airport Cancelled Flight Compensation & Refund

Departing flights cancelled at Naples Airport are leaving from an EU-based airport, so they all meet this requirement for EU261. For a flight arriving at Naples Airport, it must either be with a UK or EU airline or originate in the UK or EU on another airline.

Cancelled Flight Requirements for Compensation

To claim up to the maximum of €600 (£520), a Naples Airport cancelled flight must:

• Depart from the EU on any airline
• Arrive in the EU on an EU or UK airline
• Be cancelled with less than 14 days' notice

Can I Get a Refund for my Flight from Naples Airport? 

Yes, passengers can get a full refund or choose to re-book if a cancelled flight departs from Naples Airport. Additionally, once a flight is delayed by 5 hours or more, passengers can choose not to continue travelling and get a refund.

Naples Airport Cancelled Flight Compensation You Can Claim

The amount of Naples Airport flight cancellation compensation that passengers can claim differs based on when the flight is cancelled. Other factors include the flight distance and the delay time of the replacement flight compared to the original one (EU261):

Flights Cancelled Within 7 to 14 Days

Flights Cancelled Within 7 days

Delayed, Lost, or Damaged Baggage at Naples Airport

Not only do passengers have protection for flight interruptions, but lost, damaged, or delayed baggage may also entitle passengers to compensation up to approximately €1,860 (1,519 SDR).

• A bag is considered lost if it’s been delayed for at least 21 days
• File a claim within 7 days of the delay, damage, or once it’s declared lost
• Prove the value of the luggage contents with receipts
• For delayed baggage, airlines will cover the bare essentials
• Prove damage with photos

Naples Airport Delays & Cancellations: Top Reasons

Any number of things can wreak havoc on Naples Airport’s flight schedules. Everything from severe storms to airline strikes can cause a delay or cancellation in a flash.

Air Traffic Control Restrictions at Naples Airport

ATC is an absolutely crucial service at any airport, so when there are restrictions, planes get backed up, causing cascading delays and potential cancellations. 

Airline Operational Issues

Interruptions aren’t just caused by airport issues, the airline can play a big role in this, too. Staffing shortages, errors in scheduling, illness, and aircraft maintenance are just some of the things that can trigger widespread delays and cancellations.

In one example from April 2025, the low-cost carrier EasyJet had a flight attendant strike planned for Italy-based flight attendants. The 4-hour strike required flight cancellations and caused delays at many Italian airports, including Naples.

Strikes at Naples Airport

When an entire group goes on strike, it causes chaos at any airport and often requires blanket flight cancellations. Naples Airport had a recent 24-hour strike in October 2024, when all public and private employees went on strike in Italy.

Airport strikes are outside the airline’s control, therefore, compensation is not offered. Only airline-specific strikes qualify.

Delays / Cancellations due to Bad Weather Conditions at Naples Airport

Severe weather, such as snowstorms, high winds, and fog, can delay and cancel flights. Luckily, Naples Airport does not encounter many weather-related interruptions overall.

Other Incidents at Naples Airport

Although less common, passengers may also experience disruptions due to security threats, runway closures, or technical problems within the airport. 

Naples Airport interruptions can either be due to extraordinary circumstances, which are outside the airline’s control, or something caused by the airline. When extraordinary circumstances, like airport strikes and poor weather, are the cause, EU261 compensation is not payable.

Top 5 Airlines Affected by Delays & Cancellations at Naples Airport

Recently, Naples Airport was awarded second place in the list of the worst airports for delays. Using data from 202 to 2025, the average flight delay was 27.5 minutes. Additionally, these are the airlines with the highest instances of delays and cancellations here:

• Ryanair
• Brussels Airlines
• KLM
• Lufthansa
• easyJet

Claim Naples Airport Flight Compensation With AirAdvisor

When you’ve experienced an annoying cancellation or delay, it’s easy to file a claim with AirAdvisor. In fact, it takes less than 5 minutes. Here’s how to proceed:

1. Gather your documents: This includes boarding passes, any airline or airport written correspondence, and proof of the interruption.
2. Submit the claim: File a claim online here. Enter the details of your flight and add your contact details. Then, attach your supporting documents and submit.
3. Sit back and relax: We’ll process everything for you and communicate back and forth with the airline. Claims are typically resolved successfully in 4-6 weeks.

File your Naples Airport compensation claim ASAP to get what you’re owed. Don’t risk forgetting to make the claim or losing important details and documents!

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Naples Airport Questions and Answers

Author:

Amy Lancelotte

Job/Position: Editor

Amy Lancelotte is a writer, editor, and content strategist with seven years experience writing about travel and related topics. Born and raised in Canada, she has spent several years living and working as a digital nomad in England, Italy, and France, and has spent more time in airport departure lounges than she wants to think about.