Cancelación, Retraso y Reembolso con United Airlines

They told us they had technical issues when we were supposed to board and originally delayed us by 2 hours, but then once 2 hours passed, they said they didn’t know when we could take off and would update us ever 30 and kept delaying our takeoff time until they eventually cancelled the flight and we had to stay overnight. They provided a hotel and one meal. I got delayed by over a day. I arrived around 9am on April 31st but was supposed to land in Madrid at 7am on April 30th. I lost a whole day with my long distance family and gained emotional trauma.

My wife and I were scheduled to fly from Madrid to Newark on 26 March 2024. The gate agent kept delaying us with no reason given other than we were not allowed to depart. (Weather apps showed the weather at Newark was bad though.) We eventually boarded after several hours, and were told we were being diverted to Boston. We taxied, however, had to return to the gate because the crew timed out on their duty hours. United provided us a hotel and flight to Newark the next day (27 March 2024).

I request reimbursement for the 533.14 EUR my fiancée and I incurred due to the cancellation of our Munich to Boston (UA8902/LH424) flight on Monday 1/22/24. We were subsequently re-scheduled four times on flights for which the tickets could not be confirmed or an overnight stay was required (without the airline offering to pay for lodging). We eventually were re-booked on the same flight the next day, Tuesday 1/23. I was advised by Lufthansa that the cancellation was operational and non-weather related. I was further told to keep receipts for reasonable food lodging and transit on phone conversations and at Munich airport by airline staff. We paid out-of-pocket for an additional night in a hotel, meals, and transit totaling 533.14 EUR resulting from this rebooking. We request a 533.14 EUR reimbursement due to the airline’s cancellation of our initial 1/22 flight due to no fault of our own.

Upon ascent, the engine made noises and basically blew up. We had to return to the airport.

Se esperaron más de 5h en el aeropuerto hasta que salió el siguiente vuelo

MUC to SFO flight cancelled due ground handler strike. Had to work to reschedule flight to 06 Mar from 08 Mar, losing 2 of my 6 days in my trip. Original Flight: 08 Mar 2024, UA 195 Rescheduled: 06 Mar 2024, UA 195, arrived 2 days earlier than sched. Inconvenience: Loss of 2 of 6 days of work trip. Loss: Important business meetings and 2x nights of hotel, nonrefundable.

They canceled the flight and left myself and me family in Venice. Told me i needed to get to take a train Germany or London to get a flight back to USA

Carol and I (Neil) arrived in Frankfort to depart at 5:30PM on July 3, 2023. The flight was delayed for hours after boarding the plane. The flight was cancelled after about 3 hours with the explanation that the crew would be past their maximum work hours. We were issued hotel vouchers and took a taxi to that hotel. We were shuttled to the Frankfort airport the next day for departure at 5:30 PM on July 4. After boarding there was a problem with the entertainment system and after almost 3 hours of trying to fix the problem, the flight was cancelled. We were again given vouchers for a hotel and provided a shuttle service. The next day (July 5) we were shuttled to the Frankfort airport for a 1:35 PM flight which we departed on.

plane arrived hours late into milan than after getting all passengers loaded we sat for almost another hour on the plane while bags/cargo were loaded

Flight originally was DEN-MUN-KRK. Connecting flight to KRK arrived late so we boarded several hours late. It started snowing and we sat on the plane for 3 hours waiting to get de-iced. Then they closed the airport and we spent 2 days and nights in MUN. No Lufthansa employees anywhere to help us. LF put us on plane to FRA to KRK 2 days later. Lost our luggage, filed claim in KRK 12/3/23. Filed a claim with LF when we arrived home on 12/18/23 for lost luggage and trip delay expenses. They won't give us an update on this claim and haven't received any money from them yet.

After we boarded the airplane, the flight was delayed for the total of three hours. Then we were ordered to deboard the plane and the flight was delayed for one more hour. After that, the flight was canceled.

We were told after we had boarded the flight and after it had been delayed an hour that the flight was cancelled. We all then had to get off the plane. We were rebooked on a plane to Chicago 6 hours after the initial flight had been scheduled to depart. We arrived in Newark at 12:30am on the 1st of February over 12 hours after we were scheduled to arrive. We lost a whole day of our trip.

UA952 on 12/1/23 - boarded and sat on runway 8 hours with just 1 bottle of water because of "mechanical issues". Then after 8 hours they said the flight was cancelled, brought back to gate and rebooked to 2 days later because the snow storm cam through Munich later that night. We were rebooked on UA3020 on 12/3 and again boarded and sat on runway for 10 hours, were "diverted to Newark (where we booked a hotel) and then never took off. We deplaned and rebooked 12/4 and finally got to Chicago 12/4.

We boarded and left on time but spent 5 hours on the tarmac at Heathrow trying to fix the technical issue. The flight was then cancelled and we were given accommodation, food and transport for the evening before I was booked onto the same flight 24 hours later. My journey was to Belize, including a stopover in Houston for 13 hours. I was also booked onto the onward flight 24 hours later so my arrival at my final destination was delayed by 24 hours.

I am writing to express my deep concern and dissatisfaction regarding the recent experience I had with United Airlines. I believe it is essential to bring to your attention the series of unfortunate events that have not only caused significant financial strain but have also resulted in an unfavorable record in the U.S. immigration system. On August 8, 2023, I initiated a chat with one of your customer service representatives to inquire about the visa requirements for my upcoming journey from Amsterdam to Toronto, with a layover in the United States. The representative assured me in writing that I did not require a visa for the USA while transiting to Canada. Relying on this information, I proceeded to book my ticket with United Airlines. However, as the departure date approached, I discovered that I needed to apply for an Electronic System for Travel Authorization (ESTA) to transit through the U.S. To my dismay, my ESTA application was rejected, leading to the cancellation of my original flight. This unexpected turn of events not only resulted in additional expenses (Air Transat 1141.38 euros) for rebooking a flight without a U.S. connection but also left me with an adverse record in the U.S. border and immigration system due to the rejected visa application. I promptly contacted United Airlines and requested a refund for the original ticket, given the circumstances. The response from United Airlines was to provide a credit, which I appreciate. However, my concern arises from the fact that, despite the status indicating that the refund has been completed, I have yet to receive the corresponding amount back to my credit card. I must emphasize that I am facing both financial and personal repercussions as a result of the misinformation provided by your representative. The $811 represents a considerable sum for me, and the rejection of my ESTA application has left a lasting negative impact on my record with U.S. immigration authorities. This situation is not only distressing but has also created an undue burden that I believe should be rectified. I kindly request a thorough investigation into this matter and urge United Airlines to expedite the refund process, ensuring that the funds are promptly returned to my credit card. Additionally, I would appreciate clarification and assurance that appropriate measures will be taken to address the misinformation provided by your representative, preventing such incidents in the future. I understand that errors can occur, but the consequences of this particular situation are far-reaching and deeply troubling. I trust that United Airlines values customer satisfaction and will take the necessary steps to rectify this matter promptly. Thank you for your immediate attention to this pressing issue. I look forward to a swift resolution and your prompt response.

Delayed 3 1/2 hours after boarding. Caused us to miss our connecting flight in chicago. Could not get us another flight home that day. Food vouchers they gave us did not work. Ended up having to rent a car and drive home.

The initial flight departing Munich departed approximately 2 hours later than originally scheduled. The delay was due to a backlog of aircraft needing to de-ice before takeoff. The pilot of the flight stated that we were not on a weather delay and air traffic remained open and we were waiting for our turn to de-ice. Due to the delayed departure for the logistical problems that were caused by their inability to de-ice planes efficiently, we missed our connecting flight at Dulles. United rebooked us on a flight the following day. Total delay to my final destination was approximately 18 hours.

Flight continuously got delayed. We were supposed to depart at 2:00 pm and due to land in Newark at 4:15pm. We didn’t leave SNN until closer to 6:00 pm and din’t land in Newark until 8:31 pm

was suppose to depart Lisbon thru united on 8/17 but had to leave out of porto on 8/19 thru tap

hola la verdad que la he pasado muy mal en este vuelo he tenido que pedir asistencia, con una silla de ruedas, por la situacion, que me encontraba, espero se me reebolse el total del billete, ya q mis planes no se han podido realizar. gracias espero una respuesta lo mas pronto posible. -------------- Hola el día 10 de diciembre 2023 por motivos de migración me dejó el vuelo luego, el martes 11 se cancela, y la atención q tuve fue muy mala por parte de la compañía united ailine, por lo q se me debe indemnizar por el total del biillete, me vi obligada a viajar ya q mis vacaciones estaban aprobadas.

* After 2 canceled flight attempts on 12/11 and then again on 12/12, we arrived at our final destination on 12/14 at 9:30pm. * The 12/11 flight had been delayed one hour. They canceled the flight at 12:05pm at the gate. This was the time scheduled to board. On 12/11 they told us it was a technical issue. * They rebooked us on a flight for the next day. More than 24 hours later. * The new itin. had a 7 hour layover. * The airline provided accomadations for the overnight at a sub par, very run-down hotel that was not comfortable, was very cold, no towels in our room etc…. * We were not able to get home after our trip and it was disappointing to say the least. * My daughter missed 2 days of school and an important test. I missed a day of work and an event.

Oct 17 0900 flight cancelled rebooked 1500 flight cancelled stay overnite Naples 0800 flight Oct 18 to Newark and then to STL arrived 1331 airline provide hotel stay airline never told us why flights were cancelled

Delayed ua65 flight, late bags to baggage claim resulting in long lines at customs agent sending me directly to rebook flight to sce. Customs in terminal b flight in terminal C 10 minutes later. I was told I would receive vouchers for airport which did not occur. initial arrival 1628 rebooked arrival to sce 2153 resulted in needing to purchase lounge access for food and beverages and rearrange new pick up from sce to final destination.

The flight diverted to BRU. The next day we were re booked on UA3024 which was canceled for technical reasons.

I needed to arrange ground transportation to the airport for the following day. Accrued additional costs for for meals/food.

Denver-Munich flight was rerouted to Brussels because Munich Airport was closed. Passengers were informed about this 1 hour before landing in Brussels. Arrived in Budapest on 3rd Dec at about 5 pm instead of 2nd Dec at 5 pm. Had to spend a night in Novotel Hotel, Brussels, cost 98 Euros. Airline provided breakfast voucher 14 of euros , but no hotel. One of my bags was lost in Brussels, recovered it in Budapest on 5th December after having filed a claim on 3rd December in the afternoon, after Brussels Airlines plane had landed. Brusels Airlines was booked by United instead of the Munich-Lufthansa, which had been cancelled.

Flight delayed from 9:20am to 3pm and it had to make additional stop at Newark causing further delayed of arrival time to sfo

airplane had techinical issues when it left ewr coming to lis and was going to be grounded for 3 days

nos dieron un vuelo del día siguiente por problemas técnicos del avión cancelaron el vuelo

Plane had to be re-checked due to technical mistake while loading luggage/cargo into the plane.

My flight from Porto to Newark (UA145) was delayed 2 hours 25 minutes because no plane was available which caused me to miss my connection to Raleigh (UA3480). I was automatically rebooked to UA245 that was scheduled to arrive 4 hours 46 minutes later than my original connection. UA245 was then delayed multiple times until we boarded the plane around 12:30am only to be deplaned and delayed another 11.5 hours. I was able to fly standby and arrived to my final destination on UA2682 over 14 hours later than my original scheduled flight.

The first flight was delayed over 2 hours which caused me to miss my connecting flight and I did not arrive to RDU until very late.

Two 68 year old women traveling together to Naples. Santucci and Duran. On the way home the flight was cancelled while we were waiting to board at the gate on 8/28. Rebooked on flight on 8/29 at 9:35. That was cancelled within a few hours after booking. Re booked again on 10:35 flight on 8/29. Had to reclaim baggage and go back a forth in Naples airport carrying heavy luggage with no one to assist us and stood in line to get seats and transport to hotel for over two hours. We were transported to a hotel by bus and had to load all of our luggage on to the cargo area ourselves with no assistance. Two 68 year old women loading luggage onto a bus like we were porters. It was disgraceful and literally painful. Next morning the flight was changes to 9:35 but the transport was never changed. We had to hire a taxi for 70 euros to be in time. When we arrived at they had not yet checked in the 8:30 flight. We stood on line for two hours and they kept delaying the flight. When we finally got to the counter we were told the flight would now be diverted to Shannon, Ireland to refuel before going to Newark. Halfway into the flight to Shannon we were told we were being diverted to Bangor, Maine because the pilots would be timing out. We are presently sitting on the runway in Shannon with no clear time of ever getting home. I want to be compensated for this disasterous flying experience. I have never been through anything like this. And to think I paid for this abuse. Totally disgusted with how we were treated by United. Still trying to get home. I will await a response.