TAP Portugal : indemnisation et remboursement des vols retardés ou annulés

Last minute cancellation by TAP airline resulted in unplanned hotel stay, extra transportation cost and lost vacation time in Portugal. Arrival was one day late. Touring and dinner with friends in Portugal had to be cancelled.

Nous arrivons à Lisbonne pour la correspondance vers Dakar le 17 octobre 2023 et j'apprends que le vol vers Dakar est annulé. A 23h00 environ, nous sommes conduits en bus à l'hôtel pour repartir le le lendemain à la même heure, soit 24h00 d'attente à Lisbonne

My connecting flight, TAP Portugal Air # TP0668, on July 17, 2021 was cancelled due to a strike. I was left stranded. At the airport I was asked by a TAP employee to leave. I asked for information about compensation / claim forms. We were told compensation would automatically happen and to leave the airport, which was getting dangerously crowded amid a historic strike. Emails were received saying my flight would be rescheduled. It never was. I had to fly on a completely different airline. The airline has not respond to inquiries. They just ignored the problem. I was able to take my return flight home about a week later.

Flight was delayed ,17 hours delay , air line paid for a hotel and dinner but I am absent at work . One day Delay .i am loosing money missing that day also my wife that is traveling with me .

On nous a indiqué que le vol était retardé, ainsi tous les vols ont été retardés. Arrivée à Madrid prévue à 17h, arrivée réelle a 21h25. Je devais prendre un bus pour ensuite me rendre à Marseille, mais il n’y en avait plus à cette heure là. Je suis obligée de payer une nuit d’hôtel, un billet de jus plus cher et deux uber pour les transports. Je veux être remboursée.

The flight from Zurich to Lisbon was delayed for almost 2 hours causing for arrival time to be late and a lot of passengers missed their connection flights including myself. My flight going to Chicago is already done boarding and I was not able to board due to the delay of TAP. The airline issued a new ticket flying +1 day and this incident cause me to missed work especially being a Nurse. It is very inconvenient as my flight from Lisbon is change to Lisbon to New York, New York to CHicago.

I left Marrakech on TP1453. It was late so I missed the connecting flight from Lisbon to Manchester (TP1318). I was given a refreshments voucher value 10 Euros. Eventually, I was put on a flight to Brussels and then another flight from Brussels to Manchester. It arrived about 6 hours late at Terminal 2. I then had to walk about 30 minutes to Terminal 1 to retrieve my car where I had left it because the original departing flight left from Terminal 1 not Terminal 2.

The flight from Manchester to Lisbon (TP1311) was late leaving Manchester and thus in arriving in Lisbon. We missed the connecting flight to Marrakech (TP1456). The flights were on 1/6/2022. We were due to arrive at 11am but were about 6 hours late (from memory). The airline gave us each a food voucher of 10 Euros value for refreshments while we waited in Lisbon airport. They told us about the next flight that we would be put on. I was going on holiday in Marrakech for 6-7 days, meeting old friends flying in from Hong Kong. I missed an afternoon spending time with my friends when we did not have a lot of time together anyway. Although I have read that I need to submit a separate claim, the return journey on 7/6/2022 was even worse. Flight TP1453 (MAR to LIS) was late so I missed the connecting flight (TP1318) (LIS to MAN). I waited a long time in Lisbon (given a food voucher of E10 again) and was then put on a flight to Brussels then on another to Manchester. Eventually, I arrived about 6 hours late. To add insult to injury, the flight arrived in Terminal 2 and I had to walk for about 30 minutes to reach Terminal 1 where my car was parked because this is where TP1311 left from on 1/6/22. NOTE - this was a long time ago and I had not realised I might be able to claim compensation. I do not currently have a copy of the Boarding Passes, passenger number etc. I have the details of the credit card purchase (on 30/3/2022) and could perhaps get the other details from TAP.

Notre vol sur la route RAI/LIS n'est pas arrivé à temps pour prendre le vol LIS/LUX correspondant, ce qui nous a obligé à embarquer sur un autre vol avec la route LIS/FRA, FRA/LUX arrivant à Luxembourg à 18h25, ce qui c'est à dire à presque 6 heures en retard par rapport à l'heure prévue d'arrivée. Ma femme est dans son troisième mois de grossesse et ce dérangement a provoqué un inconfort et une fatigue imprévus, sans parler des vomissements et des nausées.

The cancellation was announced to me when I already was at the airport gate, one hour before the departure time. The arrival at Fortaleza was originally scheduled for August 14th 21:05 o clock the arrival with the alternative flight was at August 15th at 12:00 o clock (14 hours and 55 minutes delay). The inconvenience was especially that the travel time was very extended and I had to travel overnight instead of being able to checkin into my accommodation.

Notre voyage était prévu de Genève 06h05 à Ponta Delgada 13h45 en 2 escales via Lisbon et Terceira. Nous sommes arrivé à l'aéroport de Genève vers 04h15 pour un 1er vol prévu à 06h05 pour Lisbon. Le boarding annoncé à 5h15 n'a finalement eu lieu que vers 5h50 et le 1e vol est parti avec 50 minutes de retard sans explication de la part de la compagnie. L'arrivée à Lisbonne s'est fait à 8h20 heure locale au lieu de 7h20 donc les portes la connection suivante étaient déjà fermées. La compagnie nous a enregistré sur un autre vol de Lisbonne à Ponta Delgada partant à 17h05. Nous avons reçu 15 euros (par personne) pour manger et boire pour 8 heures d'attente à Lisbonne. Le vol est parti à 17h20 et nous sommes arrivés à destination à 18h30 heure locale. Le retard sur l'ensemble du voyage est de presque 5 heures. Nous avons donc payé 1/2 journée de location de voiture pour rien puisque nous n'avons pu la réceptionner qu'à 20 heures au lieu de 14h.

Arrivée plus de 3h30 en retard. La compagnie dit que le retard est dû à la gestion du flux aérien est c'est faux parce que c'est le pilote que nous a informé quil y avait un problème technique et on a du même de changer d'avion .

We only got to take a flight the next day so arrived with delays of 24hours. Didn’t get our luggage’s back for the night. We were put in a hotel for the night. We lost money on airport pick up and bookings.

Me, Ivana, and the passenger Daniele, have booked a flight with TAP from Marrakech to Lisbon (TP1451) and a second one from Lisbon to Geneva (TP946). Both were meant to take place on May 30th. Due to a delay of the first flight with destination to Lisbon (which, according to TAP, happened due to flight traffic and not because they were not ready to take off), we weren't able to take the second flight, which resulted in an unexpected stay at TRYP Lisboa Caparica Mar Hotel from May 30th to May 31st - 30 minutes driving from the airport. Even though the stay was offered by TAP, and a voucher of 26€ was provided to us to eat at the airport, we faced some unacceptable conditions, such as waiting for one hour for a bus to take us to the hotel and being offered to take a second bus the following day at 3.45am back to the airport, when our flight to Geneva was booked at 8.45am - 5 hours later! We did not accept this offer and took a Bolt at 6.30am and paid 17€ from our own pocket. Not reaching our destination on the day and time that we paid for resulted in a lot of unfavorable consequence and last minute arrangements, such as canceling business meetings, arriving late at work, as well as the rest we have been deprived of. Considering that this issue resulted in an over 13 hours delay and pursuant to the Regulation (EC) 261/2004, we are seeking compensation of €250 per passenger, due to the fact that the scheduled length of our flight was 1497km, resulting in a total of 500€.

The luggage was delayed five days

The plane that suppose to to leave Lisbon at 10:20am to miam and arrive at 14:15in and leave Miami at 16:20 to Lisbon add to return to Lisbon because of technical problems so that course a 6 hours delay on our flght.

Flight on 28/05 from Lison to Malaga at 12:25 with landing expected at 14:40. We landed at 17:40. Flight number TP1138

I had arrived at Valencia airport To my flight being delayed 2 hours This then turned into 4 hours My connecting flight was also delayed 2 hours . I arrived at Manchester at 1:30am 4.5 hours after I was schedualed

Our initial TAP air flight from accra to Lisbon was delayed from 23.40pm on the 28th May to 1am 29th of May which meant we missed our connecting TAP flight. The next flight they could put on was a British Airways flight at 17.15pm instead of the initial 7.40am TAP flight we had booked. This meant we arrived home 12 hours later than our original arrival time. The airline said the initial delay was due to a delay in the plane taking off from its first destination before landing Accra. The originally then booked our connecting flight for 8pm the next day expecting us to stay at Lisbon airport for over 11 hours. We argued this and got moved to the BA flight but it was still an extremely long wait with no apologies or food/water given to us during our wait, this meant we had to pay for breakfast, lunch and dinner at the airport at inflated prices. The entire process was extremely stressful as we were made to go back and forth from arrivals to departures 3 times at the airport as no staff member appeared to know what to do. We also had to wait hours in a queue to get our luggage from TAP and then board it with BA. Me and my partner both missed work as we booked a half day, expecting to be back home by lunch time of the 29th May. We also had to then pay for a taxi to get us home on arrival as our initial transport option could no longer pick us up so late in the evening.

No checked bags were brought on the plane from Barcelona to Lisbon and strike caused there to be no workers causing us to miss our connecting flight and spend the night in Lisbon and made us change our flights to Newark and the bags never arrived

We were 1 hours into flight and we had to turn around to in flight and return to the airport due to a technical issue.

I was boarded in the plane. At the time of take off I heard sounds and it was announced that there is delay. I sat in the plane for one hour. Then all passengers were off loaded due to technical issue. We were made to stand in queue given new boarding pass for next day flight. No hotel stay so spent whole night sitting at the airport till departure.

Hi, our TAP Portugal flight #1127 on 5/2/2023 TFS-LIS was delayed by TAP airline which made us to miss our connecting flight #208 on 5/2/2023 from LIS-JFK NEW YORK. I have all the documents of booking and letter from TAP airline for the delayed TAP flight. So, we had to fly on next day 5/3/2023 and arrived in JFK NY in the evening one day late costing us all extra TAP $836 charges+ Hotel + food + taxi = aprx. $1,200. Att the Lisbon airport on 5/2/23 cust svc. charged $836 extra charges for the next day flight on 5/3/2023. We asked for the letter for the flight delay. However, they did not list the reason for the delay. TAP charged us $836 for both tickets, plus hotel in Lisbon and food, taxi etc., we had to pay all together cost us aprx. $1,200 due to their flight delay. TAP is not helping in any way to reimburse the expenses. Hope you can help to recover our expenses due to their flight delay. The airline confirmed with us when we booked that your flight connection is fine and they will make sure we are on board. This has inconvenienced all of us with money, time off from work and other emotional stress. Hope you can help to recover the money we spent for their dealy.

TP 1312 at 20.10 on 25 Oct 2022 was cancelled approx 2 hours before take off time, after arrival at airport. No reason was given and a seat on the same flight the next evening was offered , but not taken. Flew home the following lunchtime with a different airline after spending anight in Lisbon at our expense- no help given to find or pay for accommodation

There was some navigational issue on the plane to Lisbon. We boarded the plane, sat for over an hour, and they announced there was a technical difficulty that made the plane unflyable. We were slowly shuttled back to the airport, thought we would still fly to Lisbon and sleep there, but ultimately we were given hotel rooms way outside of Barcelona at an extremely inconvenient hotel, arriving close to midnight and leaving around 8 in the morning. I missed an important event that I was hosting in my home city today because of this.

I was scheduled to fly out of Barcelona on May 19 at 3:00pm. I arrived to the airport and got checked in. We boarded and after being on the tarmac for over an hour they told us there was issues with the plane. We then were towed back and deplaned after another hour. They said we would reschedule to take off at 6pm but when that time came they sent us out to the ticket desk with no information on what was happening. They then booked us a hotel and on a flight for the morning. We had to sit at the airport for several more hours and wait outside in the cold for our taxi to the airport. Not arriving to the hotel until 10:30pm when the kitchen was closed and we did not eat any dinner. This has been extremely costly for me, causing me to miss work where I make $400 minimum in a day and because of the delay and cancellation we missed our connecting flight and had to repurchase another for $200.

We were denied boarding because the flight was overbooked. You have already dealt with my wife’s claim. 113665

TAP said the airplane had been damaged. We were informed in the gate. Then they rebooked is for flight 20 hours later. TAP claims that technical damage to airplane as reason to cancellation does not deserve EU261. Are they right ???

Response from the airline in written via email: The flight was delayed due "ATFM due to RESTRICTION AT DESTINATION AIRPORT, airport and/or runway closed due to obstruction, industrial action, staff shortage, political unrest, noise abatement, night curfew, special flights" on the aircraft. In line with current legislation, such situations are beyond the control of the airline and are considered extraordinary circumstances and passengers are not entitled to EU261 compensation. Hence, we respectfully deny your claim for EU261 compensation. When I was in Florence - airline did not tell me the reason for a delay. All other flights arrived/departed safely to/from Lisbon.

We checked into our terminal. When we were supposed to start boarding, TAP Air Portugal told us about the strike. After sitting in the airport for 4 hours, they finally canceled the flight, shuttled us all to a hotel and rebooked us for the next day. I arrived at my final destination at 20:05. This inconvenienced me by having to find a sitter for my baby for an extra day along with having to take an additional, unpaid day off of work.

On Thursday 8 September 2022 I took the TP236 flight San Francisco - Lisbon, which arrived late, causing me to miss the next connecting flight TP1024 Lisbon - Madrid. Both flights were purchased as a single ticket, not separate. The flight we were allocated instead was TP1014 Lisbon - Madrid, which also took off late. In total there was a delay of more than 9 hours from the original arrival time in Madrid, causing me to miss a train, to request leave from work and to look for accommodation in Madrid. I can attach the airline's declaration acknowledging the mishap, as well as the boarding passes for the flights mentioned. The airline provided a ticket to buy some food meanwhile, but according to the regulation 261/2004 of the Court of Justice of the European Union, I would like to claim compensation for missed connections on flights of more than 3500 kilometres

I have evidence in black and white, an admission from TAP air that the delay was their fault. I had a 13hours wait for another flight. It did not go to Gatwick, it went to Heathrow. No transport was provided to reach Gatwick I have 4 other collegues (charity workers) in the same boat. TAP air say we do not qualify due to " failure to board" ???

Flight kept being delayed we ended up missing our connection flight, had to get a hotel. No reason provided by the airline