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RATED 4.5/5 AFTER 28,741 REVIEWS
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Albastar Reviews and Ratings

Read 1,531 verified passenger reviews to find out if Albastar is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Direct routes
Affordable
Friendly cabin crew

Cons

Frequent flight disruptions
Poor customer service
Limited in-flight amenities

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Albastar reviews

2.48

Terrible
(2)
Poor
(6)
Average
(3)
Very Good
(0)
Excellent
(0)

Sara M

Verified | Jun 2, 2026

Jerez-Belfast
Economy

Arrived Belfast at 15:30 instead of...

Arrived Belfast at 15:30 instead of 09:50 ( 5+ hours late) At check in told possible delay of 1 - 2 hours Missed a hospital appointment Very little update on flight at airport Given water and a sandwich.

Jerez-Belfast
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Elisa F

Verified | Jun 2, 2026

Palma de Mallorca-Manchester
Economy

Should have arrived at Manchester A...

Should have arrived at Manchester Airport at 13.25 pm on 29/7. We arrived at Manchester Airport at 1.45 am on 30/7, with no explanation or compensation offered.

Palma de Mallorca-Manchester
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Anna S

Verified | May 12, 2025

Kassel-Katowice
Economy

We contacted Alba Star who...

We contacted Alba Star who said we were due compensation of 500 Euros for a couple and it would be paid in 90 days. Thye confirmed on 4 th October, we have heard nothing.

Kassel-Katowice
Economy

Wilhelm S

Verified | May 12, 2025

Palma de Mallorca-Kassel
Economy

We were told there would...

We were told there would be a short delay, this was then extended to 4 hours then when our plane landed from its previous destination, we were told the pilot burst the tyres and no engineers available so we were sent home and given another flight two days later.

Palma de Mallorca-Kassel
Economy

Adolfo R

Verified | May 12, 2025

Brussels-Madrid
Economy

Scheduled date of travel was...

Scheduled date of travel was 8th July, was delayed for more than 48 hours Flight Date 8th July 2022 Reason: Delayed flight Departure: LDE – Lourdes (Tarbes) Arrival: EDI: Edinburgh

Brussels-Madrid
Economy

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Albastar Ratings

All-time Rating & Reviews

Average Star Rating

2.48

Total Reviews count

1531

Review Sites Distribution

AirAdvisor
2.48
1531 (100%)
TripAdvisor
2.5
1287 (84.7%)
TrustPilot
2.6
151 (9.9%)
Airlines-Inform
2.1
48 (3.2%)

Glassdoor
3.7
5 (0.3%)
Kayak
5
2 (0.1%)

Join the conversation! What do you think of Albastar

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.48

1531

2/5 overall

3 ways to claim compensation from Albastar

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Albastar by following the steps below
1. Fill in the feedback and claims form on the Albastar website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Albastar Reviews and Ratings

Pros

Cons

Pros

Cons