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Azores Airlines (Sata International) Reviews and Ratings

Read 3,196 verified passenger reviews to find out if Azores Airlines (Sata International) is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Clean and well maintained aircraft
Friendly cabin crew
In-flight meals

Cons

Frequent delays and cancellations
Poor customer service
Baggage issues

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Azores Airlines (Sata International) reviews

2.69

Terrible
(3)
Poor
(2)
Average
(3)
Very Good
(0)
Excellent
(0)

Fabiana B

Verified | Oct 15, 2024

Porto-Munich
Economy

On 17/08/2024 we had a...

On 17/08/2024 we had a flight from Ponta Delgada to Munich with a transfer in Lisbon. But the plane from Ponta Delgada to Lisbon took off about 6 hours late, we were told there was a technical problem but we missed the flight from Lisbon. We were transferred to a flight on August 18, 2024 at 7:30 p.m. In Lisbon, we waited 25 hours until the flight, there was no organized hotel.

Porto-Munich
Economy

Larisa C

Verified | Oct 15, 2024

Bucharest-Porto
Economy

On the morning of the...

On the morning of the flight we were told there was an overbooking of around 22 passengers and the flight would be delayed from 8h30am to 13h40pm. Later the flight was once again delayed to 14h40. Only a voucher for food was provided on the same day, nothing was signed. Our original arrival time was 11h50am and we ended up getting to Porto at around 18h00pm. We contacted the company via a form on their website about this issue, but no response has been given by the airline after contacting them.

Bucharest-Porto
Economy

Audrey M

Verified | Oct 8, 2024

Barcelona-Paris
Economy

We arrived at the airport...

We arrived at the airport 2Hours in advance to make sure everything was okay. We got our luggages checked in and ready to leave as soon as we arrived. We waited at the airport for a total of 6 hours. When we realized that we were supposed to board and no gates number were giving we asked the staff and nobody was able to give us news on the whereabouts of the airplane. Without any news, we had to call the airline company and they told us the flight got cancelled for technical issues. They helped us book another flight the next day but we had to rebook a hotel, eat and uber for another day which made us loose money again for an inconvenience we weren't ready for, we also had to cancel our work and clients were unsatisfied.

Barcelona-Paris
Economy

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Azores Airlines (Sata International) Ratings

All-time Rating & Reviews

Average Star Rating

2.69

Total Reviews count

3196

Review Sites Distribution

AirAdvisor
2.69
3196 (100%)
TripAdvisor
2.5
2407 (75.7%)
Flight Radar
4.05
326 (10.3%)
Kayak
3.55
110 (3.5%)

TrustPilot
1.6
86 (2.7%)
Google
2.6
82 (2.6%)
Airlines-Inform
3.4
43 (1.4%)
eSky
4
26 (0.8%)
FlightReport
3.7
23 (0.7%)
Airline Ratings
3.5
3 (0.1%)
PissedConsumer
2.3
3 (0.1%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.69

3196

3/5 overall

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Azores Airlines (Sata International) Reviews and Ratings

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