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Bulgaria Air Reviews and Ratings

Check 3,899 verified passenger reviews to find out if Bulgaria Air is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive, helpful crew
Generous food service
Fair ticket pricing

Cons

Poor in-flight entertainment
Uncomfortable seats with little legroom
Frequent delays

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Bulgaria Air reviews

3.41

Terrible
(3)
Poor
(4)
Average
(4)
Very Good
(0)
Excellent
(0)

Betty R

Verified | Jun 12, 2026

Sofia-London
Economy

We were seated in the aircraft for ...

We were seated in the aircraft for 3 hours and we did not get any food for that time, we were not allowed to exit the aircraft for 3 hours.

Sofia-London
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Matthew B

Verified | Jun 12, 2026

Sofia-London
Economy

I and all passengers did not reciev...

I and all passengers did not recieved information about the delay.We landed 3 hours later than the officiall published time of landing.

Sofia-London
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Tomy P

Verified | Jun 12, 2026

Berlin-Sofia
Economy

Aircraft didn't arrived and stuart ...

Aircraft didn't arrived and stuart didn't have any explanation. They made us wait 4h until the the plane arrived. No AirBulgaria desk in TXL airport.

Berlin-Sofia
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Ferrero B

Verified | May 2, 2025

Madrid-Sofia
Economy

When making the reservation the...

When making the reservation the initial flight time was 1:30 p.m., then it was changed to 3:30 p.m., then to 5:30 p.m. and the final time arriving at the airport was changed to 7:05 p.m.! I had planned a performance in Sofia and I missed it due to so many flight delays! On top of that I have to pay more for the rental car because I take it outside of working hours!

Madrid-Sofia
Economy

Geraldine W

Verified | Apr 29, 2025

London-Sofia
Economy

On 20/12/23 flight from at...

On 20/12/23 flight from at 16.50 pm LHR to Sofia delayed more than 4 hours. I arrived on the next day around 2 am. Airline provided voucher for £10. They said the flight would be late, lets keep on an eyes information board.

London-Sofia
Economy

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Bulgaria Air Ratings

All-time Rating & Reviews

Average Star Rating

3.41

Total Reviews count

3899

Review Sites Distribution

AirAdvisor
3.41
3899 (100%)
eSky
4
1278 (32.9%)
TripAdvisor
3
1106 (28.5%)
Airlines-Inform
3
525 (13.5%)

Flight Radar
3.8
471 (12.1%)
Google
2.9
347 (8.9%)
Kayak
4.2
59 (1.5%)
TrustPilot
2.2
44 (1.1%)
FlightReport
3.1
23 (0.6%)
Airline Ratings
2.73
12 (0.3%)
PissedConsumer
2.8
2 (0.1%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

Join the conversation! What do you think of Bulgaria Air

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.41

3899

3/5 overall

3 ways to claim compensation from Bulgaria Air

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Bulgaria Air by following the steps below
1. Fill in the feedback and claims form on the Bulgaria Air website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Bulgaria Air Reviews and Ratings

Pros

Cons

Pros

Cons