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Bulgaria Air Reviews and Ratings

Check 3,899 verified passenger reviews to find out if Bulgaria Air is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

  • plus Attentive, helpful crew
  • plus Generous food service
  • plus Fair ticket pricing

Cons

  • minus Poor in-flight entertainment
  • minus Uncomfortable seats with little legroom
  • minus Frequent delays
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Bulgaria Air reviews

3.41

  • star
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  • Terrible

    (3)
  • Poor

    (4)
  • Average

    (4)
  • Very Good

    (0)
  • Excellent

    (0)
  • star
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Lora G

verifbadgeVerified | Apr 29, 2025

  • London-Sofia
  • Economy

Due to the flight delay,...

Due to the flight delay, I am late for the bus to Varna and it was the last one, so I will have to take a taxi to go on the next morning bus. I contacted the support of Bulgarian airlines and they told me that they were not obliged to pay compensation if the plane was overloaded due to weather conditions, but this is strange because other planes fly according to the schedule

  • London-Sofia
  • Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Bulgaria Air Ratings

All-time Rating & Reviews

Bulgaria Air customer review scores from various review websites. Average Star RatingBulgaria Air customer review scores from various review websites.

Average Star Rating

3.41
  • star
  • star
  • star
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  • star
Total number of reviews for Bulgaria Air Total Reviews countTotal number of reviews for Bulgaria Air

Total Reviews count

3899
Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale

Review Sites Distribution

  • dist

    AirAdvisor

    3.41

    3899 (100%)

  • dist

    eSky

    4

    1278 (32.9%)

  • dist

    TripAdvisor

    3

    1106 (28.5%)

  • dist

    Airlines-Inform

    3

    525 (13.5%)

  • dist

    Flight Radar

    3.8

    471 (12.1%)

  • dist

    Google

    2.9

    347 (8.9%)

  • dist

    Kayak

    4.2

    59 (1.5%)

  • dist

    TrustPilot

    2.2

    44 (1.1%)

  • dist

    FlightReport

    3.1

    23 (0.6%)

  • dist

    Airline Ratings

    2.73

    12 (0.3%)

  • dist

    PissedConsumer

    2.8

    2 (0.1%)

  • dist

    SkyTrax Ratings

    3

    (%)

  • dist

    Tiket2

    3

    (%)

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Star ratings breakdown

  • Ease of compensation and refunds
  • In-flight entertainment (WiFi, TV, movies)
  • Baggage policy & handling
  • Cleanliness
  • Customer service
  • Check-in and boarding
  • Value for money
  • Food and beverage
  • Legroom & seat comfort
  • Ticket change & cancellation flexibility
Bulgaria Air logo

3.41

3899

  • star
  • star
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  • star

3/5 overall

  • 2/5
  • 2/5
  • 2/5
  • 3/5
  • 3/5
  • 3/5
  • 3/5
  • 3/5
  • 3/5
  • 2/5

3 ways to claim compensation from Bulgaria Air

  • Option 1 - Write a review - Tell other passengers what you want compensating for.

    Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.

  • Option 2 - Check how much you are owed right now with our instant compensation checker.

    Then relax and let our experts do the work for you.

  • Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Bulgaria Air by following the steps below

    1. Fill in the feedback and claims form on the Bulgaria Air website. (30 minutes with all the right documentation).
    2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
    3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
    4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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