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Pegasus Airlines Reviews and Ratings

Read 22,054 verified passenger reviews to find out if Pegasus Airlines is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Convenient digital service
New, modern aircraft
Budget-friendly fares

Cons

Extra fees
Frequent delays
Frequent schedule changes

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Pegasus Airlines reviews

2.51

Terrible
(14)
Poor
(5)
Average
(0)
Very Good
(1)
Excellent
(2)

Jack S

Verified | Jan 6, 2026

Economy

Cancelled flight and more delays

Cancelled flight and after waiting another 16+ hours guess what? delayed. Gotta hit that 48 hours mark of waiting. Would never use them again.

Overall

Cancellation and delays
nothing

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

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Gidok M

Verified | Sep 16, 2025

Istanbul-Schonefeld
Economy

Helpful staff, on-time but bad IFE

Thanks to the cabin crew, it was an amazing flight. I can take answers what I need for. Only negative comments for IFE, it did not work!

Overall

IFE
On-time

Istanbul-Schonefeld
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for in most cases?

Check if you can claim compensation here.

Verified | Jul 16, 2025

Madrid-Dubai
Economy

Excellent Experience with Pegasus Airlines

I had a great experience flying with Pegasus Airlines. The ground service was smooth and well-organized, and the staff was friendly and helpful. Onboard, the cabin was new, the seats were comfortable, and the crew was professional and attentive throughout the flight. Everything ran on time and efficiently. Highly recommended!

Madrid-Dubai
Economy

Verified | Jul 7, 2025

Istanbul-Amman
Economy

My rA Very Disappointing Experience with Pegasus Airlines – Would Not Recommendecent travel experience with...

My recent travel experience with Pegasus Airlines was extremely disappointing. I had a transit flight scheduled from Amsterdam to Queen Alia International Airport – Amman on Wednesday, July 9th, 2025. The original itinerary was convenient, with the flight departing Amsterdam at 4:35 PM, a short 1.5-hour layover at Sabiha Gökçen Airport – Istanbul, and arriving in Amman at 1:20 AM on July 10th, 2025. However, Pegasus Airlines made a last-minute change to the schedule, extending the layover in Istanbul to over 9 hours! This sudden and significant change completely disrupted my travel plans and caused a great deal of inconvenience. Despite reaching out to the airline, they made no effort to compensate for the disruption. They refused to upgrade the ticket, offer extra baggage allowance, or even allow a carry-on bag as a gesture of apology. Unfortunately, this was a very poor experience and a clear example of unprofessional customer service. I do not recommend flying with Pegasus Airlines, and I personally will not choose them again in the future.

Istanbul-Amman
Economy

Michaela O

Verified | Feb 23, 2025

Amman-Istanbul
Economy

Avoid Pegasus...

I recently traveled with Pegasus Airlines 22.02.2025, and I must say, it was a profoundly disappointing experience from start to finish. My journey was marked by poor communication, lack of care for passengers, and a general sense of disorganization that left many of us feeling frustrated and helpless. The ordeal began at Amman Airport, where we were informed that our flight would be delayed by 90 minutes. While initially manageable, the situation quickly spiraled. At 2:30 AM, the crew served a meager meal—a sandwich, a slice of cake, and a can of soda. This was the last time we saw any crew member, and it was also the last communication we received from Pegasus regarding our flight status. Hours passed without updates, and the app was not appropriately informing us of the situation. To further complicate matters, we were herded from gate to gate like a flock of sheep. At 9:30 AM, the screen indicated "boarding," yet no crew members were present. As the clock struck 9:50 AM, the screen suddenly went black, and still, there was no announcement or explanation. Feeling increasingly anxious, I called the customer support hotline at exactly 9:50 AM, hoping to get clarity on the situation. To my dismay, the representative simply advised me to leave the airport and go to check-in, oblivious to the fact that leaving the airport in Jordan requires a visa—something I did not have. The lack of knowledge and responsibility on the part of Pegasus was astounding. It wasn’t until 11:00 AM that we received a notification via the app stating our flight had a staggering delay of 540 minutes and was now set to depart at 1:00 PM. Up until that point, there were no refreshments offered, despite the airline’s stated policy that passengers should receive hot and cold beverages and snacks or meals during significant delays. Finally, we caught sight of a crew member only when we were boarding. On the flight, we learned we were expected to purchase our food and drinks. This lack of consideration for passengers who had already endured such delays was disheartening. Once we landed in Istanbul, the chaos continued. There was a massive line of approximately 500 people waiting to reschedule flights and arrange accommodations. The scene was overwhelming—children crying, the elderly looking desperate, and disabled individuals struggling. A few passengers even fainted while waiting. The crew's indifference to the situation was infuriating. After waiting for six hours, with no assistance or clarity on what to do next, I had to take matters into my own hands. Frustrated and exhausted, I booked a hotel for myself at 10 PM. In summary, my experience with Pegasus Airlines was nothing short of horrifying. The lack of communication, inadequate customer support, and disregard for passenger welfare were unacceptable. I strongly advise anyone considering this airline to think twice. I plan to pursue a refund for my dismal journey, but more than that, I hope to deter others from enduring such a nightmare. Avoid Pegasus Airlines for your own sake!

Amman-Istanbul
Economy

Verified | Feb 22, 2025

Doha-London
Economy

Service, I am extremely frustrated...

Service, I am extremely frustrated and disappointed with how your airline has handled my baggage. I have been stuck at the airport for over six hours and fifteen minutes, waiting for my luggage, which contains essential belongings, including my psychiatric medication that I am trying to get an access here ( i get electric shock as a result of not taking I can provide a full report from my doctor) and all necessary clothing. To make matters worse, my husband's luggage is also missing, leaving us completely stranded without our belongings.

Doha-London
Economy

Hildegard W

Verified | Jan 24, 2025

Hamburg-Istanbul
Economy

Our flight cancelled due to...

Our flight cancelled due to weather conditions in Sabiha Airport and we had to stay two more days in Hamburg since there was no other flight.

Hamburg-Istanbul
Economy

Bay Guo M

Verified | Jan 24, 2025

Manchester-Rash Mishab
Business

the starting flight from Manchester...

the starting flight from Manchester to Istanbul was delayed 2 hours which caused us to miss our flight once we landed in Istanbul which caused us to stay in Istanbul for two days because they couldn't put us on another flight which also caused us to loose our hotel bookings in Saudi Arabia which are non refundable.

Manchester-Rash Mishab
Business

Gelbie T

Verified | Jan 24, 2025

London-Tel-aviv
Economy

We were should waiting in...

We were should waiting in Stansted airport first with no further details on the flight or what was going on. Once we got to Istanbul we not only missed our connecting flight however, we were also waiting to rebook a new flight and for accommodation. We were stood waiting for hours in a queue for a hotel with no one telling us any details when in the end there were no hotels available so we waited hours for nothing, then they said come back in a few hours and a hotel room will be available. We were left with rude customer service and no information given and it was terrible.

London-Tel-aviv
Economy

Fadi H

Verified | Jan 24, 2025

Dubai-Istanbul
Economy

flight has to departure but...

flight has to departure but got delayed because of some issue in aircraft and we had to wait for hours at airport and flight was delayed 13 hours and then after reaching to SAW airport again the layover was of 12hours, the original lay over suppose to be of 1.5 hours and we were given just 7eur voucher 4 times.

Dubai-Istanbul
Economy

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Pegasus Airlines Ratings

All-time Rating & Reviews

Average Star Rating

2.51

Total Reviews count

22054

Review Sites Distribution

AirAdvisor
2.51
22054 (100%)
TripAdvisor
2.5
9672 (43.9%)
TrustPilot
1.4
4425 (20.1%)
Flight Radar
3.7
3154 (14.3%)

Google
2.68
1933 (8.8%)
Airlines-Inform
2.59
1601 (7.3%)
Kayak
3.35
627 (2.8%)
eSky
4
325 (1.5%)
Airline Ratings
2
49 (0.2%)
FlightReport
3.25
47 (0.2%)
PissedConsumer
1.6
41 (0.2%)
Yelp
2
36 (0.2%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.51

22054

3/5 overall

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Pegasus Airlines Reviews and Ratings

Pros

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Pros

Cons