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Transavia Airlines Reviews and Ratings

Check 247,398 verified passenger reviews to find out if Transavia Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable Fares
Friendly Cabin Crew
Cleanliness and Maintenance

Cons

Frequent Delays
Limited In-Flight Amenities
Strict Baggage Policies

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Transavia Airlines reviews

3.77

Terrible
(2)
Poor
(5)
Average
(2)
Very Good
(0)
Excellent
(0)

Morad M

Verified | Jan 28, 2026

Paris-Fes
Economy

Damaged Baggage and a Disappointing Customer Service Experience

During my Paris-Orly → Fez flight, my suitcase was damaged: the zipper was broken and partially jammed, making it impossible to use a lock, and the fabric above the zipper came loose and was then partially torn. These damages were observed under real conditions of use, particularly during my return flight on January 2, when the suitcase could no longer be properly closed or secured. Despite repeated exchanges and clear, factual evidence, the Baggage Claims Department maintained that the luggage was “functional.” Describing as functional a suitcase that cannot be secured, whose zipper is blocked, and which exposes its contents to a real risk of opening or theft reflects an assessment disconnected from the actual experience of a passenger. My request was nevertheless limited, reasonable, and proportionate: coverage of the zipper repair costs, based on a quote or invoice, without requesting either a replacement or a full refund. This request was rejected, without any independent assessment or alternative solution being offered. Furthermore, I wish to clarify to other customers that Transavia’s response provided to me in a private message was strictly limited to the following: “On my end, within customer service, I am unfortunately not in a position to take this matter any further.” In other words, no solution, no intervention, and no concrete progress was proposed following this private exchange. The public response therefore gives the impression of active handling, whereas in reality no operational follow-up was provided on the case, despite a simple and proportionate request. In light of this rigid handling, the poor customer experience that resulted, and the many similar reports from other passengers, I simply wish future customers to have complete and accurate information. As such, I strongly advise against traveling with this airline in the event of a baggage issue, given the evident lack of consideration for the customer.

Overall

The worst customer service I have ever seen
No positive points

Paris-Fes
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Dec 1, 2025

Amsterdam-Cairo
Economy

Shity workers at check in

I am writing to file a formal complaint about the unacceptable treatment I received from your check-in staff today. I arrived on time for my check-in and was trying to find the correct desk and labels. Instead of assisting me, the staff members were talking to each other in Dutch and ignoring my presence. Because of their conversation and lack of attention, they told me they could not check in my baggage. This situation was caused entirely by their own negligence. The way they spoke to me was rude, dismissive, and lacking any professionalism. As a customer, I felt disrespected and unwelcome. When I asked to speak with a supervisor, they did not try to solve the issue—they simply called security instead, which was completely unnecessary and humiliating. I am extremely disappointed by the behavior, attitude, and lack of flexibility shown by your staff. Their actions caused me stress, inconvenience, and a very negative experience. I have missed all my plans because of unnecessary action and they support help 1 or 2 min it’s not big deal .

Overall

Very bad customer support and services!

Amsterdam-Cairo
Economy

Petra S

Verified | Sep 27, 2024

Lisbon-Athens
Economy

The flight was cancelled the...

The flight was cancelled the 04/06 for the first time, but the next days it arrive the mail that the flight was actually confirmed. So I thought I could take it after a week I wrote to them and they said It was cancelled again !

Lisbon-Athens
Economy

Thasan H

Verified | Sep 27, 2024

Amsterdam-Dubai
Economy

We the family were denied...

We the family were denied boarding on Transavia flight HV6505 on 30th of June at Schiphol airport Amsterdam Gate D14. We showed all related documents including : Travel documents, German ID cards for permanent residents in Germany (we are permanent residents since 2015), We showed Jordanian entry permit under our names, we showed Jordanian entry stamps on travel documents for previous journeys. Transavia staff denied our boarding under the allegation that some of the documents were in Arabic and none of them can read Arabic (despite the Journey was to an Arab country). It seemed that the flight was overbooked since Transavia cancelled some of its flights to Jordan.

Amsterdam-Dubai
Economy

Radoslav

Verified | Sep 18, 2024

Paris-Sofia
Economy

The flight was delayed

We had to take the flight on the monday 9pm and the flight has been postponed to the day after. Therefore we had to spend the complete night in a hotel..

Paris-Sofia
Economy

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Transavia Airlines Ratings

All-time Rating & Reviews

Average Star Rating

3.77

Total Reviews count

247398

Review Sites Distribution

AirAdvisor
3.77
247398 (100%)
Trustedshops
4.18
115928 (46.9%)
TripAdvisor
3.5
112520 (45.5%)
TrustPilot
2.9
14364 (5.8%)

Flight Radar
3.95
1331 (0.5%)
Google
1.8
1199 (0.5%)
Reisgraag
1.7
680 (0.3%)
FlightReport
3.55
458 (0.2%)
eSky
4.3
208 (0.1%)
Glassdoor
3.7
187 (0.1%)
Kayak
3.6
150 (0.1%)
Airlines-Inform
3.3
123 (0%)
reviews.be
2.2
48 (0%)
Yelp
1.5
33 (0%)
Airline Ratings
2.4
22 (0%)
Reviewcentre
1.88
17 (0%)
PissedConsumer
1.6
12 (0%)
Reviews.io
4
2 (0%)
SiteJabber
3.5
1 (0%)
SkyTrax Ratings
3
(%)
Tiket2
3
(%)

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Legroom & seat comfort
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3.77

247398

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Transavia Airlines by following the steps below
1. Fill in the feedback and claims form on the Transavia Airlines website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
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Transavia Airlines Reviews and Ratings

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Transavia Airlines reviews